CN106453604B - Household appliance fault processing method, device and system - Google Patents
Household appliance fault processing method, device and system Download PDFInfo
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- CN106453604B CN106453604B CN201610971022.1A CN201610971022A CN106453604B CN 106453604 B CN106453604 B CN 106453604B CN 201610971022 A CN201610971022 A CN 201610971022A CN 106453604 B CN106453604 B CN 106453604B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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Abstract
The application provides a household appliance fault processing method, a household appliance fault processing device and a household appliance fault processing system, wherein the method comprises the following steps: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the targeted and accurate household appliance maintenance scheme can be provided.
Description
Technical Field
The present application relates to the field of home appliance technologies, and in particular, to a method, an apparatus, and a system for processing a home appliance fault.
Background
Along with the popularization of intelligent terminals and intelligent household appliances, a user can communicate with the intelligent household appliances through the terminals, the user can detect the faults of the household appliances through the terminals, the user can know the service states and the service lives of the household appliances, and the user can use the household appliances reasonably.
At present, after a household appliance fails, a corresponding fault code generally appears, and the fault code corresponds to fault information and a fault solution, but because the temperature, the air quality and the environment humidity of the environment where the household appliance is located are determined by the position, the altitude and the like of the household appliance used by a user, and the temperature, the air quality and the humidity influence the service life of components of the household appliance product, if the same fault code of household appliance equipment at different positions still corresponds to the same fault solution, a more accurate maintenance suggestion cannot be provided for the household appliance.
Disclosure of Invention
The present application is directed to solving, at least to some extent, one of the technical problems in the related art.
Therefore, a first objective of the present application is to provide a method for handling a failure of a home appliance, which enables a more accurate and targeted maintenance scheme for the home appliance.
A second objective of the present application is to provide a cloud server.
A third objective of the present application is to provide a household appliance fault handling system.
A fourth object of the present application is to provide a home appliance failure processing apparatus.
A fifth object of the present application is to provide a non-transitory computer-readable storage medium.
A sixth object of the present application is to provide a computer program product.
In order to achieve the above object, an embodiment of a first aspect of the present application provides a method for processing a failure of a home appliance, including the following steps: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The household appliance fault processing method comprises the steps of receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
To achieve the above object, an embodiment of a second aspect of the present application provides a cloud server, including:
the system comprises a receiving module, a processing module and a processing module, wherein the receiving module is used for receiving current household appliance fault code information reported by a user terminal, and the current household appliance fault code information is sent to the user terminal by household appliances through a wireless local area network;
the acquisition module is used for acquiring the current geographical position information of the user terminal;
and the determining module is used for determining a fault solution corresponding to the current fault of the household appliance according to the current household appliance fault code information and the current geographical position information of the user terminal and feeding back the fault solution to the user terminal.
The cloud server receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
In order to achieve the above object, an embodiment of the third aspect of the present application provides a home appliance fault handling system, including a home appliance device and a user terminal located in the same wireless local area network, and a cloud server provided in the second aspect of the present application.
The household appliance fault processing system receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
A fourth object of the present invention is to provide a home appliance failure processing apparatus, including: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The household appliance fault processing device receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliances through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
A fifth object of the present application is to provide a non-transitory computer-readable storage medium, in which instructions are executed by a processor of a mobile terminal to enable the mobile terminal to perform a home appliance failure processing method, the method comprising:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network;
acquiring current geographical position information of the user terminal;
and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The non-transitory computer readable storage medium of the embodiment of the application can execute the following household appliance fault processing method: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
A sixth object of the present application is to provide a computer program product, which when executed by an instruction processor performs a method for processing a failure of an appliance, the method comprising:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network;
acquiring current geographical position information of the user terminal;
and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The computer program product of the embodiment of the application can execute the following household appliance fault processing method: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
Additional aspects and advantages of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The foregoing and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a flowchart of a method for processing a failure of a home appliance according to an embodiment of the present application;
fig. 2 is a flowchart of a household appliance failure processing method according to another embodiment of the present application;
fig. 3 is a flowchart of a household appliance failure processing method according to another embodiment of the present application;
fig. 4 is a schematic structural diagram of a cloud server according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of a cloud server according to another embodiment of the present application;
fig. 6 is a schematic structural diagram of a cloud server according to another embodiment of the present application;
fig. 7 is a schematic structural diagram of a home appliance failure processing system according to an embodiment of the present application;
fig. 8 is an application state diagram of a home appliance failure processing system according to an embodiment of the present application.
Detailed Description
Reference will now be made in detail to embodiments of the present application, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary and intended to be used for explaining the present application and should not be construed as limiting the present application.
The method, device and system for processing the household appliance fault according to the embodiments of the present application are described below with reference to the accompanying drawings.
Fig. 1 is a flowchart of a method for processing a failure of a home appliance according to an embodiment of the present application. The household appliance fault processing method of the embodiment can be executed by adopting a cloud server, and specifically comprises the following steps:
step 101, receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliances through a wireless local area network.
The user terminal can be a mobile terminal, such as a mobile phone, a tablet personal computer or a wearable device, such as a smart watch, and the user terminal and the household appliance are connected through a wireless local area network, and the household appliance can be controlled through the user terminal.
The user terminal and the household appliance are connected in a wireless communication mode (for example, WiFi is used as a connecting medium), the user can trigger the self-detection function of the household appliance in APP on the user terminal to trigger the household appliance to perform self-detection on each module in the household appliance, when the household appliance detects that each module in the household appliance is defective, the corresponding household appliance fault code is returned to the user terminal, and the user terminal can report the household appliance fault code to the cloud server.
Certainly, the user terminal may report the current home appliance fault code information in other manners, for example, the user terminal may not be actively triggered by the user, but may perform self-detection in real time when the home appliance device is in the power-on state, and when a defect is detected, send the fault code corresponding to the defect to the user terminal; or, the household appliance performs self-detection in a periodic mode in a starting state, and sends household appliance fault code information corresponding to the defect to the user terminal after detecting that the household appliance has the defect; specifically, the household electrical appliance performs self-detection in a periodic manner, the household electrical appliance can perform self-detection once every hour or once every four hours, and the time of the specific period can be set according to actual needs.
And 102, acquiring the current geographical position information of the user terminal.
Specifically, the specific way of acquiring the current geographic location information of the user terminal may be by using a GPS (Global Positioning System) or a base station, where the base station Positioning is a coarse Positioning technology for acquiring the location information based on a signal tower, and the Positioning accuracy is slightly lower than that of the GPS, but the Positioning capability is stronger and is less limited by a geographical area.
The user terminal and the household appliance used by the user are necessarily located in the same climate area under the condition that the local area network wireless communication connection is established, so that the obtained geographical position information of the user terminal is the geographical position information of the household appliance. Wherein the geographical location information comprises: the geographical location information comprises longitude information and latitude information; the current user terminal, namely the climate area where the household appliance is located, can be determined through the longitude information and the latitude information, and further, the current user terminal can also comprise height information.
And 103, determining a fault solution corresponding to the current fault of the household appliance according to the current household appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
In this embodiment, since the reasons for a certain failure of the home appliances in different location areas may be different, the failure solution most suitable for the home appliance may be determined according to the current home appliance failure code information and the current geographical location information of the user terminal.
After the cloud server determines the fault solution corresponding to the current fault of the household appliance, the user terminal may actively query the fault solution corresponding to the current fault from the cloud server, or the cloud server may actively send the corresponding fault solution to the user terminal. The user terminal can show the fault solution and other information to the user in a detailed image-text mode, for example, the fault code, the reason of the fault, the fault solution, which deeper problems may be caused by the fault, and the like can be included, so that the user can know the problems and potential dangers of the household appliance used currently more clearly, professional problems become simpler and clearer, and user experience is improved.
It should be noted that when the home device detects more faults, a plurality of home device fault codes are correspondingly generated, and each home device fault code may correspond to a fault solution.
Specifically, fig. 2 is a flowchart of a household appliance fault processing method according to another embodiment of the present application. As shown in fig. 2, in this embodiment, on the basis of the embodiment shown in fig. 1, step 103 in the embodiment shown in fig. 1 is further refined, and the specific step 103 may specifically include:
and step 1031, determining the current region information to which the current geographic position information belongs.
The cloud server or the user terminal may preset a corresponding relationship between the geographic position and the region to which the geographic position belongs, or the cloud server may calculate a current region range corresponding to the current geographic position information according to the acquired geographic position information and a preset algorithm. The determination manners of the area ranges corresponding to different geographic locations may be the same or different, for example, a circular area formed by taking the coordinate of the geographic location as a center of a circle and taking the predetermined distance L as a radius may be used as a set area range according to the obtained geographic location information, and the area range is used as the current area information.
Step 1032, inquiring preset household appliance fault codes, area ranges and a mapping table of fault solutions, and determining the fault solutions corresponding to the current household appliance fault code information and the current area information.
For example, the mapping tables of the appliance fault code, the area range, and the fault solution may correspond as follows:
for example, when the appliance fault code E01 occurs, the environmental humidity in a different area, such as the area of the guangdong province, is high, and the corresponding solution is to contact the customer service for further maintenance. If the area is north China, the environment humidity of the area is low, air is dry, and the corresponding solution is to replace the main board. And if the voltage is in the Xinjiang area, the voltage of the area is unstable, and the corresponding fault solution is to restart the household appliance for retrial.
Of course, how to determine the fault solution corresponding to the current fault of the household electrical appliance according to the household electrical appliance fault code information and the geographical location information of the user terminal may also be implemented by other implementation means, for example, the user terminal may preset climate and power supply information corresponding to the geographical location of the user terminal, and the geographical location information reported by the user may carry the climate information and power supply information of the geographical location, so that the cloud server may directly obtain the environment information of the household electrical appliance corresponding to the user terminal, so as to determine the optimal fault solution.
According to the household appliance fault processing method, the current household appliance fault code information reported by the user terminal is received, and the current household appliance fault code information is sent to the user terminal by the household appliance through the wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate and more targeted.
Further, fig. 3 is a flowchart of a household appliance fault handling method according to another embodiment of the present application; the present embodiment is based on the embodiments shown in fig. 1 and fig. 2, and further includes:
step 201, sequencing the determined household appliance fault codes reported in the current area according to a preset rule, and establishing a household appliance fault code database in the current area.
Then, after receiving the current appliance fault code information reported by the user terminal, the method may further include step 202: and updating the household appliance fault code database in the current area according to the received current household appliance fault code information reported by the user terminal and the preset rule.
It should be noted that the number of the user terminals in the current area may be many, and the determined home appliance fault code reported in the current area is a home appliance fault code reported by a plurality of user terminals in the current area.
Wherein, step 201: sequencing the determined household appliance fault codes reported in the current area according to a preset rule, and establishing a household appliance fault code database in the current area, which specifically comprises:
and sequencing the occurrence times of the household appliance fault codes from high to low according to the occurrence times of the household appliance fault codes reported in the current area, and establishing a household appliance fault code database in the current area.
Since the more times the household appliance fault code appears, the higher the frequency of occurrence of the fault corresponding to the household appliance fault code is in the current area, the research and development personnel can improve the household appliance fault repeatedly when designing the next generation of products, namely, the practical situation of the user is counted, so that the quality of the household appliance product is improved to the maximum extent.
It can be understood that, because the fault codes of different home appliances that have faults may be different, in this embodiment, the sorting of the home appliance fault codes should be performed according to the fault codes of the same home appliance, so as to better count the service performance of the corresponding home appliance.
Of course, the manner of sorting the household appliance fault codes reported in the determined current area according to the predetermined rule may also be other manners, for example, the household appliance fault codes may be sorted according to the time sequence of receiving the household appliance fault codes; or, the home appliance fault codes may be sorted according to the severity of the fault corresponding to the home appliance fault code, and the specific sorting manner may be set according to actual needs, which is not particularly limited in the embodiments of the present invention.
The method for processing the household appliance fault also counts the household appliance fault codes reported by all user terminals in the current area so as to feed back the household appliance fault codes to the after-sales departments and the research and development center mechanisms of the household appliance suppliers in time, on one hand, the after-sales departments can actively find out what faults occur to the household appliances of the users in the areas in charge of the after-sales departments and provide active after-sales technical support for the household appliances, so that the after-sales service level is improved, meanwhile, the research and development center can obtain technical data which have higher probability of occurrence of fault information of the series of products and have higher probability of occurrence of the fault caused by what reason, and the method is beneficial for avoiding and upgrading the occurrence of the fault when the research and development mechanism distributes the next generation of similar products, so that the effect of submitting the product quality is achieved.
In particular, it should be noted that the execution sequence shown in the flowchart in the method embodiment of the present invention is only an example, and the step marks do not represent the sequence of the steps.
In order to implement the above embodiments, the present invention further provides a cloud server,
fig. 4 is a schematic structural diagram of a cloud server according to an embodiment of the present application; as shown in fig. 4, the cloud server of this embodiment includes:
the receiving module 11 is configured to receive current home appliance fault code information reported by a user terminal, where the current home appliance fault code information is sent to the user terminal by a home appliance device through a wireless local area network.
An obtaining module 12, configured to obtain current geographic location information of the user terminal.
And the determining module 13 is configured to determine a fault solution corresponding to the current fault of the home appliance device according to the current home appliance fault code information and the current geographical location information of the user terminal, and feed back the fault solution to the user terminal.
The household appliance fault processing system receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
It should be noted that, for the functions and the processing flow of each module in the cloud server provided in this embodiment, reference may be made to the above method embodiments, and the implementation principle and the technical effect are similar, which are not described herein again.
Specifically, fig. 5 is a schematic structural diagram of a cloud server according to another embodiment of the present application; as shown in fig. 5, the determining module 13 specifically includes:
a first determining submodule 131, configured to determine current area information to which the current geographic location information belongs;
the second determining sub-module 132 is configured to query a preset mapping table of the appliance fault code, the area range, and the fault solution, and determine the fault solution corresponding to the current appliance fault code information and the current area information.
Fig. 6 is a schematic structural diagram of a cloud server according to another embodiment of the present application; as shown in fig. 6, in this embodiment, on the basis of the embodiment shown in fig. 5, further, the cloud server further includes:
and the database establishing module 14 is configured to sequence the determined appliance fault codes reported in the current area according to a predetermined rule, and establish an appliance fault code database in the current area.
And the database updating module 15 is configured to update the household appliance fault code database in the current area according to the received current household appliance fault code information reported by the user terminal and the predetermined rule.
The database building module 14 is specifically configured to: and sequencing the occurrence times of the household appliance fault codes from high to low according to the occurrence times of the household appliance fault codes reported in the current area, and establishing a household appliance fault code database in the current area.
It should be noted that, for the functions and the processing flow of each module in the cloud server provided in this embodiment, reference may be made to the above method embodiments, and the implementation principle and the technical effect are similar, which are not described herein again.
To achieve the above object, the present invention further provides a household appliance fault handling system, fig. 7 is a schematic structural diagram of the household appliance fault handling system according to the embodiment of the present application, and as shown in fig. 7, the household appliance fault handling system includes a household appliance 300 and a user terminal 200 located in the same wireless local area network, and the cloud server 100 according to the embodiment.
The household appliance fault processing system receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
The present application further provides a device for processing a failure of a home appliance, including: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The household appliance fault processing device receives current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliances through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
The present application also provides a non-transitory computer readable storage medium having instructions that, when executed by a processor of a mobile terminal, enable the mobile terminal to perform a home appliance failure handling method, the method comprising:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network;
acquiring current geographical position information of the user terminal;
and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The non-transitory computer readable storage medium of the embodiment of the application can execute the following household appliance fault processing method: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
An embodiment of the present application further provides a computer program product, where when executed by an instruction processor in the computer program product, a method for processing a home appliance failure is performed, where the method includes:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network;
acquiring current geographical position information of the user terminal;
and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal.
The computer program product of the embodiment of the application can execute the following household appliance fault processing method: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network; acquiring current geographical position information of the user terminal; and determining a fault solution corresponding to the current fault of the household electrical appliance according to the current household electrical appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, the fault solution corresponding to the current fault of the household appliance can be obtained based on the household appliance fault code and the geographical position information of the user terminal communicated with the household appliance through the wireless local area network, so that the fault solution provided for the household appliance is more accurate.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present application, "plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and the scope of the preferred embodiments of the present application includes other implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present application.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
Claims (11)
1. A household appliance fault processing method is characterized by comprising the following steps:
receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent to the user terminal by household appliance equipment through a wireless local area network;
acquiring current geographical position information of the user terminal;
and determining a fault solution corresponding to the current fault of the household appliance according to the current household appliance fault code information and the current geographical position information of the user terminal, and feeding back the fault solution to the user terminal, wherein each household appliance fault code information corresponds to a plurality of fault solutions, and determining a fault solution which is most suitable for the household appliance from the plurality of fault solutions corresponding to the current household appliance fault code information according to the current geographical position information.
2. The method of claim 1, wherein the determining a fault solution corresponding to the current fault of the home appliance device according to the current home appliance fault code information reported by the user terminal and the current geographical location information of the user terminal comprises:
determining current region information to which the current geographic position information belongs;
and inquiring a preset household appliance fault code, a preset mapping table of an area range and a preset fault solution, and determining the fault solution corresponding to the current household appliance fault code information and the current area information.
3. The method of claim 2, wherein the method further comprises:
and sequencing the determined household appliance fault codes reported in the current area according to a preset rule, and establishing a household appliance fault code database in the current area.
4. The method of claim 3, further comprising, after receiving the current appliance fault code information reported by the user terminal:
and updating the household appliance fault code database in the current area according to the received current household appliance fault code information reported by the user terminal and the preset rule.
5. The method according to claim 3 or 4, wherein the sorting the household appliance fault codes reported in the current area according to a predetermined rule, and the establishing of the database of the household appliance fault codes in the current area comprises:
and sequencing the occurrence times of the household appliance fault codes from high to low according to the occurrence times of the household appliance fault codes reported in the current area, and establishing a household appliance fault code database in the current area.
6. A cloud server, comprising:
the system comprises a receiving module, a processing module and a processing module, wherein the receiving module is used for receiving current household appliance fault code information reported by a user terminal, and the current household appliance fault code information is sent to the user terminal by household appliances through a wireless local area network;
the acquisition module is used for acquiring the current geographical position information of the user terminal;
and the determining module is used for determining a fault solution corresponding to the current fault of the household appliance according to the current household appliance fault code information and the current geographical position information of the user terminal and feeding back the fault solution to the user terminal, wherein each household appliance fault code information corresponds to a plurality of fault solutions, and a fault solution which is most suitable for the household appliance is determined from the plurality of fault solutions corresponding to the current household appliance fault code information according to the current geographical position information.
7. The cloud server of claim 6, wherein said determining module comprises:
the first determining submodule is used for determining current area information to which the current geographic position information belongs;
and the second determining submodule is used for inquiring preset household appliance fault codes, area ranges and a mapping table of fault solutions and determining the fault solutions corresponding to the current household appliance fault code information and the current area information.
8. The cloud server of claim 7, further comprising:
and the database establishing module is used for sequencing the household appliance fault codes reported in the determined current area according to a preset rule and establishing a household appliance fault code database in the current area.
9. The cloud server of claim 8, further comprising:
and the database updating module is used for updating the household appliance fault code database in the current area according to the received current household appliance fault code information reported by the user terminal and the preset rule.
10. Cloud server according to claim 8 or 9,
the database establishing module is specifically configured to: and sequencing the occurrence times of the household appliance fault codes from high to low according to the occurrence times of the household appliance fault codes reported in the current area, and establishing a household appliance fault code database in the current area.
11. An appliance failure handling system comprising an appliance device and a user terminal located in the same wireless lan, and a cloud server according to any one of claims 6 to 10.
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| CN106885593A (en) * | 2017-02-24 | 2017-06-23 | 美的集团股份有限公司 | A kind of household electrical appliance detection method and system |
| CN106897180A (en) * | 2017-02-27 | 2017-06-27 | 郑州云海信息技术有限公司 | A kind of storage device failure self-sensing method and system |
| CN106936693A (en) * | 2017-03-08 | 2017-07-07 | 广东美的制冷设备有限公司 | The work state information method for pushing of home appliance, device and system |
| CN107065663A (en) * | 2017-04-05 | 2017-08-18 | 珠海格力电器股份有限公司 | Unit fault debugging method, mobile terminal and unit fault debugging system |
| EP3409630B1 (en) * | 2017-06-02 | 2020-11-11 | Otis Elevator Company | Passenger conveyor performance rating system |
| CN107395469A (en) * | 2017-07-17 | 2017-11-24 | 海信集团有限公司 | The location information acquisition method and device of intelligent home device |
| CN109150674A (en) * | 2018-08-13 | 2019-01-04 | 广东美的制冷设备有限公司 | Fault cues system, method and device thereof, equipment, storage medium |
| CN109067893A (en) * | 2018-08-22 | 2018-12-21 | 北京小米移动软件有限公司 | Smart machine fault handling method, device, terminal and server |
| CN109405174A (en) * | 2018-10-08 | 2019-03-01 | 珠海格力电器股份有限公司 | Fault information repair reporting method and device |
| CN111025916B (en) * | 2018-10-09 | 2023-10-13 | 卡奥斯创智物联科技有限公司 | Household appliance detection control method and system |
| CN109711568A (en) * | 2018-12-17 | 2019-05-03 | 珠海格力电器股份有限公司 | Household appliance fault processing method, device, equipment and storage medium |
| CN109780680A (en) * | 2019-01-31 | 2019-05-21 | 广东美的制冷设备有限公司 | Troublshooting method, apparatus, air conditioner and the server of air conditioner |
| CN110635977A (en) * | 2019-09-18 | 2019-12-31 | 青岛海信智慧家居系统股份有限公司 | Equipment self-checking method and device |
| CN110611595B (en) * | 2019-09-25 | 2020-10-30 | 珠海格力电器股份有限公司 | Method, apparatus and storage medium for outputting abnormal information |
| CN111415016B (en) * | 2020-03-06 | 2024-04-02 | 广东美的制冷设备有限公司 | Fault processing method, terminal, server and readable storage medium for household appliances |
| CN114322201B (en) * | 2021-12-20 | 2024-07-12 | 青岛海尔空调器有限总公司 | Fault self-diagnosis method and system based on cloud server |
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| CN103196208A (en) * | 2013-04-23 | 2013-07-10 | 广东志高空调有限公司 | Method and device for searching air conditioner breakdowns |
| CN103592919B (en) * | 2013-11-13 | 2016-03-09 | 青岛海尔软件有限公司 | A kind of home appliance failure risk Prediction System and method |
| CN104883379A (en) * | 2014-02-28 | 2015-09-02 | 广东美的暖通设备有限公司 | Electric appliance equipment fault alarming method and system, and social network server |
| CN104408904A (en) * | 2014-11-06 | 2015-03-11 | 深圳市安特讯科技有限公司 | Household appliance operation data transmission and receiving method, device and system thereof |
| CN104765356A (en) * | 2015-02-09 | 2015-07-08 | 珠海格力电器股份有限公司 | Air conditioner after-sale fault data processing method and system |
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