CN107038485A - Equipment obstacle management method and system - Google Patents
Equipment obstacle management method and system Download PDFInfo
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- CN107038485A CN107038485A CN201710120427.9A CN201710120427A CN107038485A CN 107038485 A CN107038485 A CN 107038485A CN 201710120427 A CN201710120427 A CN 201710120427A CN 107038485 A CN107038485 A CN 107038485A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention provides a kind of equipment obstacle management method and system, wherein equipment obstacle management method, including：The fault message that receiving device is reported, the fault message includes the mark of the equipment；According to the mark of the equipment, the history data of the equipment is obtained；According to the history data of the equipment, judge whether the fault message is legal；If legal, the fault message is handled.Reported so as to not only realize the automatic of equipment fault, and the fault message that can be reported according to the service data of equipment to equipment carries out checking treatment, realize automatically processing for equipment fault, improve the processing speed and efficiency of equipment fault, period of reservation of number is reduced, Consumer's Experience is improved.
Description
Technical field
The present invention relates to maintenance of equipment field, more particularly to a kind of equipment obstacle management method and system.
Background technology
With developing rapidly for electronic technology and the communication technology, smart machine, such as intelligent appliance, smart mobile phone etc. are in people
Live in application it is more and more wider.
At present, smart machine is after selling, if breaking down, and is typically by going to site after sale or passing through by user
The modes such as phone, network, carry out troublshooting, then smart machine producer, arrange corresponding maintenance personal to visit carry out failure
Check, repair etc..
But, this fault handling method not only wastes the time of user but also troubleshooting efficiency is low, cost is high, uses
Family experience is poor.
The content of the invention
It is contemplated that at least solving one of technical problem in correlation technique to a certain extent.Therefore, the present invention
A purpose be to propose a kind of equipment obstacle management method, not only realize the automatic of equipment fault and report, and can be with
The fault message reported according to the service data of equipment to equipment carries out checking treatment, realizes automatically processing for equipment fault,
The processing speed and efficiency of equipment fault are improved, period of reservation of number is reduced, improves Consumer's Experience..
Second object of the present invention is to propose a kind of equipment obstacle management system.
To reach above-mentioned purpose, the equipment obstacle management method that the embodiment of the present invention is proposed, including：What receiving device was reported
Fault message, the fault message includes the mark of the equipment；
According to the mark of the equipment, the history data of the equipment is obtained；
According to the history data of the equipment, judge whether the fault message is legal；
If legal, the fault message is handled.
The equipment obstacle management method that the embodiment of the present application is provided, after the fault message that equipment is reported is received, first
According to fault message, the history data of equipment is obtained, then according to the history data of equipment, failure judgement information is
It is no legal, if legal, fault message can be handled.Reported so as to not only realize the automatic of equipment fault, and
The fault message that can be reported according to the service data of equipment to equipment carries out checking treatment, realizes the automatic place of equipment fault
Reason, improves the processing speed and efficiency of equipment fault, reduces period of reservation of number, improve Consumer's Experience.
For up to above-mentioned purpose, the application second aspect embodiment proposes a kind of equipment obstacle management system, including：Communication
Component, memory and processor；
The communication component, for communication with the outside；
The memory, the executable program code for storing；
The processor, for calling the executable code stored in the memory, to perform equipment as described above
Fault handling method.
The equipment obstacle management system that the embodiment of the present application is provided, after the fault message that equipment is reported is received, first
According to fault message, the history data of equipment is obtained, then according to the history data of equipment, failure judgement information is
It is no legal, if legal, fault message can be handled.Reported so as to not only realize the automatic of equipment fault, and
The fault message that can be reported according to the service data of equipment to equipment carries out checking treatment, realizes the automatic place of equipment fault
Reason, improves the processing speed and efficiency of equipment fault, reduces period of reservation of number, improve Consumer's Experience.
Brief description of the drawings
Fig. 1 is the equipment obstacle management method flow schematic diagram of the application one embodiment；
Fig. 2 is the equipment obstacle management method flow schematic diagram of another embodiment of the application；
Fig. 3 is the equipment obstacle management method flow schematic diagram of another embodiment of the application；
Fig. 4 a are the flow chart of the processing equipment failure of equipment obstacle management system；
Fig. 4 b are maintenance personal's handling process during equipment obstacle management；
Fig. 5 is the equipment obstacle management system structure diagram of the application one embodiment.
Embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein from beginning to end
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to for explaining the present invention, and be not considered as limiting the invention.
Specifically, the present invention is in the prior art, smart machine in use, if breaking down, it usually needs
Smart machine with maintenace point, or is carried out by way of phone, network address failure explanation by user, and reservation personnel are visited
The mode of maintenance solves failure, and this mode not only wastes the time of user, and troubleshooting efficiency is low, cost is high, uses
Family experience is poor.
Describe with reference to the accompanying drawings according to equipment obstacle management method and system proposed by the present invention.
Fig. 1 is the equipment obstacle management method flow schematic diagram of the application one embodiment.
As shown in figure 1, the fault handling method, including：
S101, the fault message that receiving device is reported, the fault message includes the mark of the equipment.
Specifically, the equipment obstacle management method that the embodiment of the present application is provided, can be configured in selling for each equipment manufacturer
In the equipment obstacle management system that service system or equipment manufacturer provide afterwards, for what is occurred in use to equipment
Failure etc. is automatically processed.The embodiment of the present application is illustrated exemplified by being configured in equipment obstacle management system in this way.
In the embodiment of the present application, equipment when in use, if breaking down, can be sent out from trend equipment obstacle management system
Fault message is sent, and in fault message, the mark of Portable device, so that it is that sets that equipment obstacle management system, which is accurately positioned,
It is standby to occur in that failure.
It should be noted that the processing load in order to reduce equipment obstacle management system as far as possible, improves the effect of troubleshooting
Fault message can also be sent to by rate and accuracy, equipment first before fault message is sent to equipment obstacle management system
User, is checked the fault message by user, is supplemented, is confirmed, by user choose whether to need by fault information reporting to
Equipment obstacle management system.If user's selection is reported, then to equipment obstacle management system reporting fault information, is otherwise believed that
The fault message is caused by false triggering or operation, without reporting.
Wherein, the mark of equipment, can be it is any can uniquely characterize the symbol of equipment, such as can be the sequence number of equipment
(Serial Number, abbreviation SN) etc., the present embodiment is not construed as limiting to this.
S102, according to the mark of the equipment, obtains the history data of the equipment.
Wherein, the history data of equipment, can include the run time of equipment, running status, broken down class
The information such as type and time.
Specifically, the history data of equipment, can be that equipment is real-time to equipment obstacle management system in the process of running
What system was reported, i.e. this method can also include before above-mentioned S102：
The service data that the equipment is sent is received, the service data includes the mark of the equipment；
The mark of the service data of the equipment and the equipment is stored.
It is understood that equipment obstacle management system is by obtaining and preserving the service data of equipment, can be in equipment
, can be according to the service data of equipment during failure, the failure to equipment is analyzed, so as to provide dimension for Maintenance Engineer
Repair foundation, suggestion or instruct.
Further, equipment obstacle management system, can also basis after the service data of each equipment upload is received
The type of equipment, history data and failure situation to various kinds of equipment are analyzed, so that it is determined that event occurs in various kinds of equipment
The rule of barrier, and then before kind equipment failure, the failure to equipment carries out early warning, or long-range by being carried out to equipment
Control, the failure being likely to occur to equipment is disposed in advance, so as to reduce the fault rate of equipment, improves the reliability of equipment,
Improve Consumer's Experience.
S103, according to the history data of the equipment, judges whether the fault message is legal.
Specifically, due to the history data of equipment, the history run state of equipment is reflected, therefore after-sale service is flat
Platform is after the fault message that equipment is reported is received, you can according to the history data of the equipment, the fault message is carried out
Whether checking, it is true failure to judge the failure.
When implementing, service data when after-sale service platform can be by breaking down to a large amount of same categories of device and set
Standby history data is trained, modeled, so that it is determined that the fault signature model of the kind equipment.And then receiving equipment
After the fault message reported, you can the history data of the equipment is input in fault signature model and verified, judge
The failure that the equipment is reported whether occurs, if occurring, proves that the fault message is legal；Otherwise it is considered that the fault message
May be for equipment in the process of running, due to user's misoperation, or the temporary fault that environmental abnormality occurs, such as equipment
Overheat etc..
In a kind of possible way of realization of the application, also include in fault message：The fault type of the equipment；
Corresponding above-mentioned S103, including：
According to the history data of the equipment, the corresponding prediction fault type of the equipment is determined；
Judge whether the fault type of the equipment is consistent with the prediction fault type.
When implementing, equipment obstacle management system can distribute different codes, so as to set for different fault types
It is standby when breaking down, can carry corresponding with the fault type of appearance in the fault message reported according to the type of failure
Code so that equipment obstacle management system determines the type of the equipment fault, and then further according to history data, judge
Whether the fault type is legal.
Or, fault type can also be characterized otherwise, such as pass through the current voltage of equipment, electric current, temperature
Characterized Deng running parameter, so that equipment obstacle management system is after fault message is received, by joining to the work in fault message
Number is analyzed, you can is determined the fault type of equipment, and then further according to the history data of equipment, is judged the fault type
It is whether legal.
When implementing, service data when equipment obstacle management system can be by breaking down to a large amount of same categories of device
And the history data of equipment is trained, modeled, so that it is determined that the fault model of the kind equipment.And then receiving equipment
After the fault type reported, you can the history data of the equipment is input in fault model, to determine the pre- of the equipment
Fault model, and then comparison prediction fault type again are surveyed, whether the fault type reported with equipment is consistent, so as to judge the failure
Whether information is legal.
S104, if legal, is handled the fault message.
, then can be according to equipment specifically, equipment obstacle management system, however, it is determined that the fault message that equipment is reported is legal
The fault type of type and equipment, corresponding maintenance personal is distributed to by the fault message, so that maintenance personal should to basis
Failure is tracked processing.
It should be noted that equipment obstacle management system, remote control can also be passed through according to the malfunction of equipment
Mode, solves the failure of equipment, without maintenance personal's field maintenance, so as to reduce the after-sales service cost of equipment, improves
Failure solves efficiency.
The equipment obstacle management method that the embodiment of the present application is provided, after the fault message that equipment is reported is received, first
According to fault message, the history data of equipment is obtained, then according to the history data of equipment, failure judgement information is
It is no legal, if legal, fault message can be handled.Reported so as to not only realize the automatic of equipment fault, and
The fault message that can be reported according to the service data of equipment to equipment carries out checking treatment, realizes the automatic place of equipment fault
Reason, improves the processing speed and efficiency of equipment fault, reduces period of reservation of number, improve Consumer's Experience.
By above-mentioned analysis, equipment obstacle management system is receiving the fault message that equipment is reported, and confirm event
After barrier information is legal, you can fault message is handled, with reference to Fig. 2, the fault treating procedure that the application is provided is entered
Row is further illustrated.
Fig. 2 is the equipment obstacle management method flow schematic diagram of another embodiment of the application.
As shown in Fig. 2 on the basis of shown in Fig. 1, the equipment obstacle management method includes：
S200, the fault message that receiving device is reported, the fault message includes the mark of the equipment.
S201, according to the mark of the equipment, obtains the history data of the equipment；
S202, according to the history data of the equipment, judges whether the fault message is legal, if legal, holds
Row S203, otherwise, performs S205.
S203, according to the first default rule, it is determined that target maintenance personal corresponding with the fault message.
Specifically, equipment obstacle management system, can be determined at the corresponding target of fault message by a variety of in the following manner
Maintenance personal.
Mode one
Position according to where the equipment, determines the target maintenance personal.
Specifically, repaired because maintenance personal usually requires to visit, therefore in the present embodiment, can be according to equipment
Position, it is determined that the maintenance personal nearer apart from equipment is target maintenance personal, so that target maintenance personal can visit as early as possible
Maintenance of equipment is carried out, to reduce the stand-by period of user, failure is improved and solves efficiency.
Wherein, the position where equipment, can be obtained in several ways.Such as, it can be used according to equipment when selling
The Shipping Address that family is made a report on is determined；Or, can be according to personnel after sale when carrying out equipment installation, the address of record is determined, this
Embodiment is not construed as limiting to this.
Equipment obstacle management system, can after equipment is sold, by the positional information and the mark of equipment where equipment with
The mode of mapping is stored in locally, then after the fault message that equipment is reported is received, according to the mark of equipment, and it is right with it to obtain
The position answered, and then determine target maintenance personal further according to position.
Mode two
According to the fault type of the equipment, target maintenance personal is determined.
Specifically, because the fault type that different maintenance personals is good at processing may be different, therefore, in order to improve equipment
The quality and speed of maintenance, equipment obstacle management system can also determine target maintenance personal according to the fault type of equipment.
Mode three
Category according to belonging to the equipment, determines target maintenance personal.
Wherein, the category belonging to equipment, refers to the type of equipment, such as equipment can be air-conditioning class, refrigerator class, washing machine
Class etc..
Specifically, because the equipment category that different maintenance personals is good at processing may be different, therefore, equipment obstacle management
System, category that can also be according to belonging to equipment determines target maintenance personal.
Further, in a kind of possible way of realization of the application, because the ability to work of each maintenance personal can be with
Embodied from multiple dimensions, such as working experience, attitude, user evaluate etc., and requirement of the different users to maintenance personal
May be different, therefore, in the embodiment of the present application, it is determined that before target maintenance personal, can also comprise the following steps：
User belonging to the equipment sends initial repair lists of persons and the attribute information of the initial repair personnel；
According to the selection of the user, the target maintenance personal is determined.
Wherein, the attribute information of initial repair personnel, refers to for the information from each dimension evaluation maintenance personal, such as
It can include：The working experience of maintenance personal, attitude, ability to work, user evaluate etc..So as to have user according to maintenance
The attribute information of personnel, selection target maintenance personal.
It should be noted that the pay imformation of maintenance personal can also be included in the attribute information of maintenance personal, so that
User can accurately be known the expense for needing to pay, improve Consumer's Experience in selection target maintenance personal.
S204, by the fault message, is sent to the target maintenance personal.
Specifically, equipment obstacle management system, it is determined that after target maintenance personal, you can fault message is sent into target
Maintenance personal, so that target maintenance personal carries out maintenance process to equipment in time according to fault message.
Further it will be understood that equipment obstacle management system, when sending fault message to target maintenance personal, also
User profile belonging to equipment can be sent to maintenance personal, so as to can be contacted and confirmed with user in time by maintenance personal
Maintenance of equipment time etc..
Further, in order to further improve target maintenance personal acquisition device fault information accuracy, in order to
Target maintenance personal is accurate to prepare service material or instrument according to equipment fault situation, and shape is preferably realized in the application one kind
In formula, to target maintenance personal send fault message before, device fault information etc. can also be sent to user confirm or
Supplement, i.e., before above-mentioned S204, in addition to：
According to the mark of the equipment, the position where the equipment is determined；
By the position where the equipment and the fault message of the equipment, the user belonging to the equipment is sent to；
Receive the confirmation message that the user returns.
Wherein, equipment obstacle management system, can be with arbitrary forms such as short message, mails, by the position where equipment and event
Barrier information etc. is sent to user and is confirmed or supplemented.
Or, in a kind of possible way of realization, if user is mounted with answering for control device on mobile terminals
With (APP), then equipment obstacle management system, fault message of equipment etc. can also be sent to the application associated with equipment
In.The present embodiment is not construed as limiting to this.
So as to which user is after the fault message of equipment obstacle management system transmission and position is received, however, it is determined that information
It is errorless, you can to confirm；Or, further fault message or position can also be modified or supplemented, such as dirty bit
Confidence ceases, or ancillary equipment failure photo, detailed description etc., so that target maintenance personal can obtain accurate information, with
Accurately, timely equipment fault is handled.
S205, according to the history data of the equipment, is adjusted to the equipment.
, then can be with if specifically, equipment obstacle management system, determining that the failure of equipment is illegal failure according to historical data
The failure is not distributed into corresponding maintenance personal, and directly equipment is adjusted, such as can adjust some of the equipment
Parameter, or the running status of equipment is adjusted.
For example, if before being adjusted to equipment, according to fault message, it is excess temperature failure to determine the equipment, then
Equipment can be adjusted in the following manner：
Mode one
According to the second default rule, the task amount that the equipment is currently run is reduced.
Specifically, the excess temperature of equipment, being often as operation simultaneously in equipment of the task is excessive, the equipment heating mistake caused
Greatly, and it can not shed in time, therefore equipment obstacle management system is when it is determined that equipment fault type is excess temperature, you can according to certain
Rule, by currently being run in equipment for task stop it is one or several, so as to reduce the heating of equipment.
Wherein, the second default rule, can specifically be set as needed.For example, can be equipment in each
Task sets different priority, so that it is determined that during apparatus overheat, can be first switched off according to the order of priority in equipment
The relatively low task of priority.
Or, equipment obstacle management system can also be according to the history data of equipment, it is determined that causing the current mistake of equipment
Heat is mainly as caused by that several task, so that the causing apparatus overheat of the task is closed, to reduce the temperature that equipment is current.
Mode two
Start the refrigerating function of the equipment.
Specifically, equipment obstacle management system, when it is determined that equipment is in over-temperature condition, if equipment has refrigerating function,
Can also be so that equipment is cooled by the refrigerating function of starting device.
Mode three
Control the equipment to close, and after default time interval, restart the equipment.
Specifically, equipment obstacle management system, when it is determined that equipment is in over-temperature condition, directly control device can also be closed
Close, then it is determined that after the excess temperature trouble shooting of equipment, then restart equipment.
Or, equipment obstacle management system can also be adjusted to equipment, be gone out with releasing equipment by another way
Existing failure, the present embodiment is not limited this.
The equipment obstacle management method that the present embodiment is provided, after the fault message that equipment is reported is received, basis first
The mark of equipment, obtains the history data of equipment, then according to the history data of equipment, whether is failure judgement information
It is legal, however, it is determined that fault message is legal, then according to the first default rule, target maintenance personal is determined, then by fault message
It is sent to target maintenance personal；If it is determined that fault message is illegal, then according to the history data of equipment, equipment is adjusted
It is whole.Thus, the automatic of equipment fault is not only realized to report, and the event that can be reported according to the service data of equipment to equipment
Hinder information and carry out checking treatment, realize automatically processing for equipment fault, improve the processing speed and efficiency of equipment fault, subtract
Lack period of reservation of number, improve Consumer's Experience.Also, can be with when it is determined that the fault message that reports of equipment is illegal
According to the history data of equipment, equipment is remotely adjusted, to solve equipment fault, manpower and cost is saved.
By above-mentioned analysis, equipment obstacle management system is receiving the fault message that equipment is reported, and according to equipment
History data determine that device fault information is legal after, you can device fault information is sent to target maintenance personal, with
Target maintenance personal is set to solve failure.With reference to Fig. 3, to target, maintenance personal is received after device fault information,
The process for solving equipment fault is described in detail.
Fig. 3 is the equipment obstacle management method flow schematic diagram of another embodiment of the application.
As shown in figure 3, after above-mentioned S204, this method, in addition to：
S206, receives and is wrapped in the history data inquiry request that the target maintenance personal sends, the inquiry request
Include the mark of the equipment.
S207, the history data of the equipment is presented to the target maintenance personal.
Specifically, target maintenance personal is after the fault message of equipment is received, you can to according to fault message, to equipment
Failure carry out tentative diagnosis, if equipment fault can be accurately positioned, directly equipment can be repaired.If desired to equipment
Fault message be further analyzed, then can be to equipment fault to determine the specific failure cause of equipment and fault level etc.
Processing system sends history data inquiry request, so that according to the history data of equipment, the failure to equipment is carried out
Further analyze and be accurately positioned.
It should be noted that equipment obstacle management system, when sending the fault message of equipment to target maintenance personal,
Target maintenance personal can be given by the history data synchronized transmission of equipment, the embodiment of the present application is not construed as limiting to this.
Further, if after target maintenance personal analyzed the failure of equipment according to the history data of equipment,
Determine that the failure of equipment can be by remotely being solved, then can also be sent by equipment obstacle management system to equipment
Control instruction, is also included with carrying out remote processing, i.e. this method to equipment fault：
S208, receiving device reparation instruction, the reparation instruction includes the mark and parameter to be repaired of the equipment.
S209, instructs according to described repair, the parameter to be repaired is sent into the equipment.
Wherein, equipment reparation instruction is that target maintenance personal sends.
Further, in order to ensure equipment reparation instruction legitimacy, equipment obstacle management system it is determined that target repair
After personnel, the mark of the mark of target maintenance personal and equipment can also be associated, so that after reparation instruction is received, also
Can first determine whether send repair instruction target maintenance personal mark, with equipment identify whether match, if matching, then by
Repair parameter and be sent to the equipment, otherwise, then the reparation parameter can be abandoned.
Further, because equipment is after selling, generally with certain guarantee period, the failure occurred within this period is equal
Maintenance free can be carried out, or, to some fault types of equipment, maintenance free can be carried out, and outside the guarantee period
Breakdown maintenance, is typically required collection of charges, and different failure fee charged may be different.
In order to prevent maintenance personal from collecting fees arbitrarily, and make equipment maintenance cost collect transparence, standardization, to carry
The experience of high user, in a kind of possible way of realization of the application, target maintenance personal is after the trouble shooting by equipment, also
Fee, i.e. this method can be carried out by equipment obstacle management system, in addition to：
S210, receives fault release message, and the releasing message includes the mark of the equipment.
S211, according to the releasing message, determines troubleshooting expense.
Specifically, equipment obstacle management system, can pre-set the fault type or fault message and handling of equipment
Mapping relations, so that after fault release message is received, you can according to the mark of equipment, determine the fault type of equipment
Or fault message, and then determine that this troubleshooting needs fee charged.
In a kind of possible way of realization of the application, if target maintenance personal has found and solved in processing equipment failure
Other failures for equipment of having determined, then the fault message of equipment can also be carried in fault release message, sent jointly to
Equipment obstacle management system, so as to be updated by equipment obstacle management system to equipment fault, and determines corresponding expense.
S212, according to the troubleshooting expense, deducted from the user account belonging to the equipment corresponding integration or
The amount of money.
Wherein, the integration of user, can be the device attribute that equipment obstacle management system is bought according to user, such as equipment
Value, time, quantity etc., be what user distributed, and user can also be led to after it have purchased equipment, in use
The activities such as utility efficiency, the suggestion feedback of participation equipment obstacle management system are crossed, to earn integration, the present embodiment is not limited this
It is fixed.
That is this method, in addition to：
The attribute information for the equipment that the user is purchased is obtained, the attribute information includes type, quantity and the gold of equipment
Volume；
According to the attribute information of the equipment, the integration that the user obtains is determined.
Or, user can also apply for corresponding account in equipment obstacle management system, and supplement with money, so that faulty equipment
Processing system carries out amount of money deduction after fault release message is received directly from the account of user.
It is understood that equipment obstacle management system, is deducted before integration or the amount of money in the account from user, can also
Request of withholing first is sent to user, after the instruction of user's input validation, then is integrated or amount of money deduction.
The equipment obstacle management method that the embodiment of the present application is provided, is receiving the fault message that equipment is reported, and according to setting
Standby history data, after determining that the fault message of equipment is legal, you can the fault message of equipment is sent to target maintenance
Personnel, can also be to target maintenance personal then after the history data inquiry request of target maintenance personal transmission is received
The history data of display device, and after reparation instruction is received, parameter to be repaired is sent to equipment, to enter to equipment
Row long-distance service.Thus, the automatic of equipment fault is not only realized to report, and can be according to the service data of equipment to equipment
The fault message reported carries out checking treatment, realizes automatically processing for equipment fault, improves the processing speed of equipment fault
And efficiency, period of reservation of number is reduced, Consumer's Experience is improved.Also, equipment can also remotely be adjusted, to solve
Equipment fault, saves manpower and cost.
With reference to Fig. 4 a and Fig. 4 b, being provided with the terminal with user and maintenance personal can be with equipment fault
Exemplified by the application of processing system interaction, the flow to equipment obstacle management system processing equipment failure is further described.
Fig. 4 a are the flow chart of the processing equipment failure of equipment obstacle management system.
Fig. 4 b are maintenance personal's handling process during equipment obstacle management.
As shown in fig. 4 a, equipment obstacle management system is after the fault message that equipment is reported is received, first by calling
The history data of equipment, judges the true and false of device fault information, when it is true to confirm device fault information, is then forwarded to use
Family APP, and after user confirms, fault message is sent to the APP that maintenance personal uses.Or, it is in confirmation fault message
When false, settling mode can also be pointed out on user APP.
As shown in Figure 4 b, maintenance personal is after fault message is received, can with the history data of remote inquiry equipment, and
And equipment obstacle management system, maintenance suggestion, Ran Houwei can also be sent to maintenance personal according to the history data of equipment
The personnel of repairing can judge whether to need on-site maintenance, if can remotely solve, can lead to according to the history data of equipment
Long-range mode is crossed, such as the mode such as phone interaction, APP messaging interactions is that user is remotely solved, and if desired visits, then may be used
With solution of visiting, and after solving the problems, such as, fault release message is returned to equipment obstacle management system, and receive user feedback
Service quality evaluation.
Fig. 5 is the equipment obstacle management system structure diagram of the application one embodiment.
As shown in figure 5, the equipment obstacle management system 50, including：Communication component 51, memory 52 and processor 53.
Wherein, the communication component 51, for communication with the outside, such as the fault message that receiving device is reported, to
Maintenance personal sends fault message etc.；
Memory 52, the executable program code for storing；
The processor 53, for calling the executable code stored in the memory, to perform as above any implement
Equipment obstacle management method described in example.
It should be noted that the implementation procedure and beneficial effect of the equipment obstacle management method that any of the above-described embodiment is provided
Really, the equipment obstacle management system of the present embodiment offer is may be applicable to, here is omitted.
Further, in a kind of possible way of realization of the application, the equipment obstacle management system 50 can also basis
Need, input unit and display device (not illustrated in figure) are set, so that staff, can be to fault processing system 50
In data or program code, improved and safeguarded, to improve the reliability of equipment obstacle management system.
The equipment obstacle management system that the embodiment of the present application is provided, after the fault message that equipment is reported is received, first
According to fault message, the history data of equipment is obtained, then according to the history data of equipment, failure judgement information is
It is no legal, if legal, fault message can be handled.Reported so as to not only realize the automatic of equipment fault, and
The fault message that can be reported according to the service data of equipment to equipment carries out checking treatment, realizes the automatic place of equipment fault
Reason, improves the processing speed and efficiency of equipment fault, reduces period of reservation of number, improve Consumer's Experience.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means to combine specific features, structure, material or the spy that the embodiment or example are described
Point is contained at least one embodiment of the application or example.In addition, term " first ", " second " are only used for describing purpose,
And it is not intended that indicating or implying relative importance or the implicit quantity for indicating indicated technical characteristic.
Any process described otherwise above or method description are construed as in flow chart or herein, represent to include
Module, fragment or the portion of the code of one or more executable instructions for the step of realizing specific logical function or process
Point, and the scope of the preferred embodiment of the application includes other realization, wherein can not be by shown or discussion suitable
Sequence, including according to involved function by it is basic simultaneously in the way of or in the opposite order, carry out perform function, this should be by the application
Embodiment person of ordinary skill in the field understood.
It should be appreciated that in the above-described embodiment, multiple steps or method can be with storages in memory and by suitable
The software that performs of instruction execution system or firmware realize.Those skilled in the art are appreciated that to realize above-mentioned
The all or part of step that embodiment method is carried can be by program to instruct the hardware of correlation to complete, and described program can
To be stored in a kind of computer-readable recording medium, the program upon execution, including one of the step of embodiment of the method or its
Combination.
Storage medium mentioned above can be read-only storage, disk or CD etc..Although having been shown and retouching above
Embodiments herein is stated, it is to be understood that above-described embodiment is exemplary, it is impossible to be interpreted as the limit to the application
System, one of ordinary skill in the art can be changed to above-described embodiment, change, replace and become within the scope of application
Type.
Claims (14)
1. a kind of equipment obstacle management method, it is characterised in that including：
The fault message that receiving device is reported, the fault message includes the mark of the equipment；
According to the mark of the equipment, the history data of the equipment is obtained；
According to the history data of the equipment, judge whether the fault message is legal；
If legal, the fault message is handled.
2. the method as described in claim 1, it is characterised in that the mark according to the equipment, obtains the equipment
Before history data, in addition to：
The service data that the equipment is sent is received, the service data includes the mark of the equipment；
The mark of the service data of the equipment and the equipment is stored.
3. the method as described in claim 1, it is characterised in that also include in the fault message：The failure classes of the equipment
Type；
The history data according to the equipment, judges whether the fault message is legal, including：
According to the history data of the equipment, the corresponding prediction fault type of the equipment is determined；
Judge whether the fault type of the equipment is consistent with the prediction fault type.
4. the method as described in claim 1, it is characterised in that described to handle the fault message, including：
According to the first default rule, it is determined that target maintenance personal corresponding with the fault message；
By the fault message, the target maintenance personal is sent to.
5. method as claimed in claim 4, it is characterised in that described according to the first default rule, it is determined that with the failure
The corresponding target maintenance personal of information, including：
Position according to where the equipment, determines the target maintenance personal；
Or, according to the fault type of the equipment, determine the target maintenance personal；
Or, according to the category of the equipment, determine the target maintenance personal.
6. the method as described in claim 4 or 5, it is characterised in that before the determination target maintenance personal, in addition to：
User belonging to the equipment sends initial repair lists of persons and the attribute information of the initial repair personnel；
According to the selection of the user, the target maintenance personal is determined.
7. the method as described in claim 4 or 5, it is characterised in that described by the fault message, is sent to the target dimension
Before repairing personnel, in addition to：
According to the mark of the equipment, the position where the equipment is determined；
By the position where the equipment and the fault message of the equipment, the user belonging to the equipment is sent to；
Receive the confirmation message that the user returns.
8. method as claimed in claim 5, it is characterised in that also include：
The history data inquiry request that the target maintenance personal sends is received, the inquiry request includes the equipment
Mark；
The history data of the equipment is presented to the target maintenance personal.
9. method as claimed in claim 8, it is characterised in that also include：
Receiving device reparation is instructed, and the reparation instruction includes the mark and parameter to be repaired of the equipment；
Instructed according to described repair, the parameter to be repaired is sent to the equipment.
10. the method as described in claim 5-7 is any, it is characterised in that also include：
Fault release message is received, the releasing message includes the mark of the equipment；
According to the releasing message, troubleshooting expense is determined；
According to the troubleshooting expense, corresponding integration or the amount of money are deducted from the user account belonging to the equipment.
11. method as claimed in claim 10, it is characterised in that also include：
The attribute information for the equipment that the user is purchased is obtained, the attribute information includes type, quantity and the amount of money of equipment；
According to the attribute information of the equipment, the integration that the user obtains is determined.
12. the method as described in claim 1, it is characterised in that it is described judge whether the fault message legal after, also wrap
Include：
If illegal, according to the history data of the equipment, the equipment is adjusted.
13. method as claimed in claim 12, it is characterised in that it is described the equipment is adjusted before, in addition to：
According to the fault message, it is excess temperature failure to determine the equipment；
It is described that the equipment is adjusted, including：
According to the second default rule, the task amount that the equipment is currently run is reduced；
Or, start the refrigerating function of the equipment；
Or, control the equipment to close, and after the excess temperature trouble shooting of the equipment, restart the equipment.
14. a kind of equipment obstacle management system, it is characterised in that including：Communication component, memory and processor；
The communication component, for communication with the outside；
The memory, the executable program code for storing；
The processor, for calling the executable code stored in the memory, to perform as claim 1-13 is any
Described equipment obstacle management method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710120427.9A CN107038485A (en) | 2017-03-02 | 2017-03-02 | Equipment obstacle management method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710120427.9A CN107038485A (en) | 2017-03-02 | 2017-03-02 | Equipment obstacle management method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107038485A true CN107038485A (en) | 2017-08-11 |
Family
ID=59533324
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710120427.9A Pending CN107038485A (en) | 2017-03-02 | 2017-03-02 | Equipment obstacle management method and system |
Country Status (1)
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|---|---|
| CN (1) | CN107038485A (en) |
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| CN108510086A (en) * | 2018-02-09 | 2018-09-07 | 深圳华龙讯达信息技术股份有限公司 | Failure counte-rplan determine method and device |
| CN108564280A (en) * | 2018-04-13 | 2018-09-21 | 上海财经大学 | Worksheet processing classification maintenance unit based on history maintenance record |
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Application publication date: 20170811 |