CN108229980A - A kind of method, apparatus and storage medium of problem feedback - Google Patents
A kind of method, apparatus and storage medium of problem feedback Download PDFInfo
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- CN108229980A CN108229980A CN201810068939.XA CN201810068939A CN108229980A CN 108229980 A CN108229980 A CN 108229980A CN 201810068939 A CN201810068939 A CN 201810068939A CN 108229980 A CN108229980 A CN 108229980A
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- feedback
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- terminal device
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
- G06F16/9032—Query formulation
- G06F16/90332—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
Abstract
The embodiment of the present application provides a kind of method, apparatus and storage medium of problem feedback, for server end to be made to obtain interface information and problem to be feedback, so that can subsequently provide more accurate solution to problem.In the embodiment of the present application, since terminal device is when determining that user need to carry out problem feedback to application program, it may be determined that go out the corresponding N number of interface of application program that terminal device is opened in historical time section, and the corresponding problem to be feedback in N number of interface can be obtained；Terminal device and then the corresponding interface information in N number of interface and problem to be feedback can be sent to server.So that more accurate solution to problem can be provided follow-up by receiving the server end of interface information and problem to be feedback.
Description
Technical field
The method, apparatus and storage fed back the invention relates to electronic technology field more particularly to a kind of problem are situated between
Matter.
Background technology
With the continuous development of electronic technology, the application used on the terminal device for user is more and more, user couple
Also increasingly pay attention in the experience of application.
In the prior art, some applications will appear some problems in use, and for example, the on-line shop of certain website is just
Completely subtract preferential releasing, for example the completely 100 yuan preferential activities for subtracting 20 yuan, user applied by the mobile phone terminal of the website in the website
110 yuan of commodity are chosen, into after the clearing page, which finds that the last amount of money to be paid remains as 110 yuan, and there is no roots
According to the amount of money for completely subtracting preferential reduction payment.For such case, user can be somebody's turn to do by dialing the service calls feedback of the website
Problem.However, user is often inaccurate clear due to expressing the problem so that the technical staff at website end cannot get the problem
Details.
Invention content
The embodiment of the present application provides a kind of method, apparatus and storage medium of problem feedback, for obtaining server end
Interface information and problem to be feedback, so that can subsequently provide more accurate solution to problem.
The method that the embodiment of the present application provides a kind of problem feedback, in this method, terminal device is determining that user needs to correspond to
When carrying out problem feedback with program, determine that the application program that the terminal device is opened in historical time section is corresponding
N number of interface；Wherein, the finish time of the historical time section be to determine user to the application program carry out problem feedback when
It carves；The N is positive integer；The terminal device obtains the corresponding problem to be feedback in N number of interface；The terminal device is by institute
It states the corresponding interface information in N number of interface and the problem to be feedback is sent to server；Wherein, the interface information includes following
At least one of in content：The text message of N number of interface median surface, N number of interface median surface pictorial information and/or
The network address of N number of interface median surface.
Optionally, the terminal device determines that user need to carry out problem feedback to application program, including the terminal device
When the suspension button on the interface for detecting the application program is touched, determine that user need to ask the application program
Topic feedback.
Optionally, the terminal device determines the application program that the terminal device is opened in historical time section
Before corresponding N number of interface, further include the terminal device and asked to the server sending permission application；Wherein, the power
Limit application request includes logging in the subscriber identity information of the application program；Wherein, the subscriber identity information is ordinary user
Identity information or developer's identity information；The terminal device receives the authority application response of the server feedback；Wherein, institute
It states authority application response and includes permission instruction information；The permission instruction information is used to indicate the subscriber identity information and corresponds to
Interactive window type；The terminal device determines that the terminal device is opened described using journey in historical time section
After the corresponding N number of interface of sequence, before obtaining the corresponding problem to be feedback in N number of interface, further include the terminal device and exist
The interactive window indicated by the permission instruction information is shown on screen.
Optionally, it is described to obtain the corresponding problem to be feedback in N number of interface, including the terminal device according to acquisition
The corresponding interface information in N number of interface is diagnosed, and obtains the first problem to be feedback in the problem to be feedback；And/or；
The terminal device receives the second problem to be feedback in the problem to be feedback that user inputs in the interactive window.
Optionally, it is described obtain the corresponding problem to be feedback in the N number of interface after, further include：The terminal device root
It is analyzed according to N number of corresponding interface information in interface of acquisition and the problem to be feedback, obtains the first feedback result, and
First feedback result is shown in the interactive window；And/or；The terminal device is by the corresponding interface in the N number of interface
Information and the problem to be feedback are fed back to after server, are further included：The terminal device receives the server feedback
Second feedback result, and show second feedback result in the interactive window；Wherein, second feedback result is basis
What the interface information at N number of interface and the problem to be feedback were fed back after being handled.
Optionally, if the subscriber identity information is developer's identity information, indicated by the permission instruction information
Interactive window includes at least one in the following contents：Error diagnosis order, mistake submiting command, feedback result order, APP connect
Mouth querying command and background query order；If the subscriber identity information is ordinary user's identity information, the permission instruction
Interactive window indicated by information includes at least one in the following contents：Error diagnosis order, mistake submiting command and feedback
Result command.
The embodiment of the present application provides a kind of device of problem feedback, including determination unit, for determining that user needs to correspond to
When carrying out problem feedback with program, determine that the application program that the terminal device is opened in historical time section is corresponding
N number of interface；Wherein, the finish time of the historical time section be to determine user to the application program carry out problem feedback when
It carves；The N is positive integer；Acquiring unit, for obtaining the corresponding problem to be feedback in N number of interface；Transmit-Receive Unit, for inciting somebody to action
The corresponding interface information in N number of interface and the problem to be feedback are sent to server；Wherein, the interface information include with
At least one of in lower content：The text message of N number of interface median surface, N number of interface median surface pictorial information and/
Or the network address of N number of interface median surface.
Optionally, the determination unit, specifically for the suspension button quilt on the interface for detecting the application program
During touching, determine that user need to carry out problem feedback to the application program.
Optionally, the Transmit-Receive Unit is additionally operable to ask to the server sending permission application；Wherein, the permission
Application request includes logging in the subscriber identity information of the application program；Wherein, the subscriber identity information is ordinary user's body
Part information or developer's identity information；Receive the authority application response of the server feedback；Wherein, the authority application response
Include permission instruction information；The permission instruction information is used to indicate the class of the corresponding interactive window of the subscriber identity information
Type；Described device further includes display unit, for showing the interactive window indicated by the permission instruction information on the screen
Mouthful.
Optionally, the acquiring unit is examined specifically for the corresponding interface information in the N number of interface according to acquisition
It is disconnected, obtain the first problem to be feedback in the problem to be feedback；And/or；Receive what user inputted in the interactive window
The second problem to be feedback in the problem to be feedback.
Optionally, analytic unit is further included, is used for：According to the corresponding interface information in the N number of interface of acquisition and described
Problem to be feedback is analyzed, and obtains the first feedback result；The display unit, be additionally operable to show in the interactive window described in
First feedback result；And/or；The Transmit-Receive Unit, is additionally operable to：Receive the second feedback result of the server feedback；It is described
Display unit is additionally operable to show second feedback result in the interactive window；Wherein, second feedback result is basis
What the interface information at N number of interface and the problem to be feedback were fed back after being handled.
Optionally, if the subscriber identity information is developer's identity information, indicated by the permission instruction information
Interactive window includes at least one in the following contents：Error diagnosis order, mistake submiting command, feedback result order, APP connect
Mouth querying command and background query order；If the subscriber identity information is ordinary user's identity information, the permission instruction
Interactive window indicated by information includes at least one in the following contents：Error diagnosis order, mistake submiting command and feedback
Result command.
The embodiment of the present application provides a kind of computer readable storage medium, wherein, storage medium is stored with instruction, works as instruction
When running on computers so that computer realizes the method for performing any one of the above method.
The embodiment of the present application provides a kind of computer installation, including：Memory, for storing program instruction, processor is used
In calling the program instruction that is stored in memory, the method for performing any one of the above method according to the program of acquisition.
It, can be with since terminal device is when determining that user need to carry out problem feedback to application program in the embodiment of the present application
It determines the corresponding N number of interface of application program that terminal device is opened in historical time section, and N number of interface pair can be obtained
The problem to be feedback answered；Terminal device and then the corresponding interface information in N number of interface and problem to be feedback can be sent to service
Device.So that receive the server end of interface information and problem to be feedback more can accurately solve to ask in follow-up provide
The scheme of topic.
Description of the drawings
In order to illustrate more clearly of the technical solution in the embodiment of the present application, make required in being described below to embodiment
Attached drawing is briefly introduced, it should be apparent that, the accompanying drawings in the following description is only some embodiments of the present application, for this
For the those of ordinary skill in field, without having to pay creative labor, it can also be obtained according to these attached drawings
His attached drawing.
Fig. 1 is a kind of applicable system architecture schematic diagram provided by the embodiments of the present application；
Fig. 2 is a kind of flow diagram of the method for problem feedback provided by the embodiments of the present application；
Fig. 3 is a kind of schematic diagram of interactive window provided by the embodiments of the present application；
Fig. 4 is a kind of schematic diagram of interactive window provided by the embodiments of the present application；
Fig. 5 is a kind of schematic diagram of interface information provided by the embodiments of the present application；
Fig. 6 is a kind of flow diagram of the method for problem feedback provided by the embodiments of the present application；
Fig. 7 is the structure diagram of the device of problem provided by the embodiments of the present application feedback.
Specific embodiment
In order to which the purpose of the embodiment of the present application, technical solution and advantageous effect is more clearly understood, below in conjunction with attached drawing
And embodiment, the embodiment of the present application is further elaborated.It should be appreciated that specific embodiment described herein is only
To explain the embodiment of the present application, it is not used to limit the embodiment of the present application.
Fig. 1 illustrates a kind of system architecture diagram that the embodiment of the present application is applicable in, as shown in Figure 1, being set including terminal
Standby 10 and server 20.
Wherein, the region 101 for feedback problem is included on the screen of terminal device 10.A kind of optional embodiment
In, when user needs to carry out problem feedback to the application program of terminal device, the area that feedback problem is used on interface can be clicked
Domain.Optionally, terminal device is when the suspension button on the interface for detecting application program is touched, it may be determined that user's need pair
Application program carries out problem feedback.Optionally, when terminal device detects that some link on the interface of application program is touched,
The link can open another page, which feeds back for problem, and when page open, terminal device can determine user
Problem feedback need to be carried out to application program.Optionally, application program can include problem feedback page, when user's click problem is anti-
The page is presented, terminal device can determine that user need to carry out problem feedback to application program.
Above-mentioned suspension button, link or problem feedback page can be known as the region for feedback problem, this Shen
The interface of terminal device application program can please be in different forms appeared in embodiment for the region of feedback problem.
Optionally, N number of interface of application program can be shown on the screen of terminal device 10, can be included in N number of interface
An interface 102 as shown in Figure 1.Interface information 103 as shown in Figure 1 on interface 102.Interface information is included in the following contents
At least one of：The text message of N number of interface median surface, the pictorial information of N number of interface median surface and/or N number of interface median surface
Network address.
In a kind of optional embodiment, when user needs to carry out problem feedback to the application program of terminal device 10, point
It hits on screen and is used for the region 101 of feedback problem, terminal device can obtain the interface information 103 at interface 102, and obtain and treat instead
Feedback problem.And interface information 103 and problem to be feedback are sent to server 20.
In the embodiment of the present application, terminal device 10 can be mobile phone, tablet computer, laptop or desktop computer etc.
Deng.
Fig. 2 illustrates the flow diagram of the method for a kind of problem feedback that the embodiment of the present application is applicable in, such as Fig. 2
It is shown, including：
Step 201, terminal device determines the terminal device when determining that user need to carry out problem feedback to application program
The corresponding N number of interface of application program opened in historical time section；Wherein, the finish time of historical time section is to determine user
At the time of problem feedback being carried out to application program；The N is positive integer；
Step 202, terminal device obtains the corresponding problem to be feedback in N number of interface；
Step 203, the corresponding interface information in N number of interface and problem to be feedback are sent to server by terminal device；Wherein,
Interface information includes at least one in the following contents：The text message of N number of interface median surface, the picture of N number of interface median surface
Information and/or the network address of N number of interface median surface.
It, can be with since terminal device is when determining that user need to carry out problem feedback to application program in the embodiment of the present application
It determines the corresponding N number of interface of application program that terminal device is opened in historical time section, and N number of interface pair can be obtained
The problem to be feedback answered；Terminal device and then the corresponding interface information in N number of interface and problem to be feedback can be sent to service
Device.So that receive the server end of interface information and problem to be feedback more can accurately solve to ask in follow-up provide
The scheme of topic.
Before above-mentioned steps 201, i.e., before user need to carry out problem feedback to application program, user needs to set by terminal
The standby server to the application program for providing the feedback problem function is filed an application.In a kind of optional embodiment, terminal is set
It is standby to be asked to the application of server sending permission；Wherein, authority application request includes logging in the user identity letter of application program
Breath；Wherein, subscriber identity information is ordinary user's identity information or developer's identity information.
In a kind of optional embodiment, when user is asked by terminal device to the application of server sending permission, power
Subscriber identity information in limit application request can include the name of the user, the identification card number of the user, the user
Telephone number and account name of the user in the application program etc..Optionally, subscriber identity information can be divided into two classes：
Ordinary user's identity information and developer's identity information.
After server receives the authority application request of terminal device transmission, the employee of server end can be to the permission Shen
It please ask to be audited, be responded according to subscriber identity information by server to the application of terminal device sending permission.Accordingly, eventually
End equipment can receive the authority application response of server feedback；Wherein, authority application response includes permission instruction information.Power
Limit instruction information is used to indicate the type of the corresponding interactive window of subscriber identity information.The type of interactive window can be divided into two
Class, it is a kind of corresponding with ordinary user's identity information, it is another kind of corresponding with developer's identity information.
In a kind of optional embodiment, terminal device determines the application journey that terminal device is opened in historical time section
After the corresponding N number of interface of sequence, and before the corresponding problem to be feedback in the N number of interface of acquisition, terminal device can be shown on the screen
Show the interactive window indicated by permission instruction information；Alternatively, terminal device is determining that it is anti-that user need to carry out problem to application program
After feedback, and before determining the corresponding N number of interface of application program that terminal device is opened in historical time section, terminal device
The interactive window indicated by permission instruction information can be shown on the screen.
In a kind of optional embodiment, the corresponding interactive window of ordinary user's identity information, which can include error diagnosis, orders
It enables, mistake submiting command and feedback result order.Fig. 3 illustrates a kind of interactive window that the embodiment of the present application is applicable in
Schematic diagram, as shown in figure 3, including error diagnosis button 301, feedback result button 302, mistake submitting button 303 and to be feedback
Problem and feedback result display area 304.
For example, an ordinary user wants that, using feedback function the problem of the application program, which can pass through end
Server sending permission application of the end equipment to the application program is asked, which asks the ordinary user for including the user
Identity information, after server receives the authority application request of terminal device transmission, the employee of server end can be to the permission
Application request is audited, and is rung according to ordinary user's identity information by terminal device sending permission application of the server to user
It should.In this way, when the user needs to carry out problem feedback to the application program, user can touch the suspension button on interface,
When terminal device detects that the suspension button on the interface of the application program is touched, it will appear friendship as shown in Figure 3 on interface
Mutual window.
In a kind of optional embodiment, the corresponding interactive window of developer's identity information, which can include error diagnosis, orders
Enable, mistake submiting command, feedback result order, using the order of (Application, APP) interface polls and background query order.
Fig. 4 examples show the schematic diagram of a kind of interactive window that the embodiment of the present application is applicable in, as shown in figure 4, being pressed including error diagnosis
It button 401, feedback result button 402, APP interface polls button 403, background query button 404, mistake submitting button 405 and treats
Feedback problem mistake and feedback result display area 406.
For example, a developer wants that, using feedback function the problem of the application program, which can pass through terminal
Server sending permission application of the equipment to the application program is asked, which asks the developer's body for including the developer
Part information, after server receives the authority application request of terminal device transmission, the employee of server end can be to the permission Shen
It please ask to be audited, be responded according to developer's identity information by server to the application of terminal device sending permission.In this way, it waits
When the developer needs to carry out problem feedback to the application program, developer can touch the suspension button on interface, and terminal is set
When the standby suspension button detected on the interface of the application program is touched, it will appear interactive window as shown in Figure 4 on interface.
In above-mentioned steps 202, the application program on terminal device has certain self diagnostic capability, can carry out relatively simple
Single self diagnosis behavior.For example, completely subtracting preferential positive misinterpretation, page exception judges, network failure judges.A kind of optional implementation
In mode, terminal device can be diagnosed according to the corresponding interface information in N number of interface of acquisition, be obtained in problem to be feedback
First problem to be feedback.Fig. 5 shows the schematic diagram for the interface information that the embodiment of the present application is applicable in, as shown in figure 5, including 2
Interface, all texts can be the interface information at interface on 2 interfaces.Terminal device obtains the interface information at N number of interface
Afterwards, user touches the error diagnosis button in the interactive window of Fig. 3 or the interactive window of Fig. 4, and terminal device receives mistake
Diagnostic command can carry out self diagnosis, obtain the first problem to be feedback.For example, adding up to 51 yuan in the interface information, meet full
Subtract it is preferential in full 50 subtract 25, however do not subtracted completely preferential in subtotal, therefore, the first problem to be feedback is preferential completely to subtract
Mistake occurs.
In another optional embodiment, terminal device is received in the problem to be feedback that user inputs in interactive window
The second problem to be feedback.Optionally, user can be in the problem and feedback to be feedback in the interactive window of such as Fig. 3 or Fig. 4
Results display area domain inputs the second problem to be feedback.For example, the amount of money that user oneself has found to treat in order be not engaged in completely subtracting it is excellent
Favour, therefore, user can input the second problem to be feedback in problem to be feedback and feedback result display area, and second to be feedback asks
It is entitled completely to subtract preferential generation mistake.
In a kind of optional embodiment, treat that problem and the feedback result display area to be feedback of interactive window is shown and treat instead
Feedback problem, user can be touched such as the wrong submitting button in the interactive window of Fig. 3 or the interactive window of Fig. 4, terminal device
Wrong submiting command is received, interface information and problem to be feedback are sent to server.
In a kind of optional embodiment for obtaining feedback result, terminal device can be corresponded to according to N number of interface of acquisition
Interface information and problem to be feedback analyzed, obtain the first feedback result, and the first feedback result is shown in interactive window.
Terminal device can automatically be divided according to the interface information of acquisition and the first problem to be feedback and/or the second problem to be feedback
Analysis if obtaining the first feedback result, can include the first feedback result in the interactive window of Fig. 3 or the interactive window of Fig. 4
Problem and feedback result to be feedback display area.
Optionally, if terminal device can be treated instead according to the interface information of acquisition and the first problem to be feedback and/or second
Feedback problem is automatically analyzed, and obtains the first feedback result.In the feedback of the interactive window of the interactive window or Fig. 4 of Fig. 3
Prompt message can occur in results button region, and user touches feedback result button, the interactive window of Fig. 3 or the interaction of Fig. 4
The display area of the problem and feedback result to be feedback of window can show first feedback result.For example shown in fig. 5 completely subtract
Caused by preferential generation mistake is as caused by being abnormal the page or mistake occurs for system.
In another optional embodiment for obtaining feedback result, terminal device is by the corresponding interface information in N number of interface
After feeding back to server with problem to be feedback, terminal device receives the second feedback result of server feedback, and in interaction window
Mouth shows the second feedback result；Wherein, the second feedback result is according at the interface information at N number of interface and problem to be feedback
It is fed back after reason.
Optionally, server can have diagnostic function, server can according to terminal device send interface information and
Problem to be feedback is analyzed, the reason of obtaining causing the problem to be feedback；Or server can directly to be feedback ask this
Topic and interface information are distributed to some technical staff and are handled, and technical staff can obtain the original for causing the problem to be feedback
Cause.
In a kind of optional embodiment, solve the problems, such as that this is to be feedback in technical staff, for example, carry out program debugging it
Afterwards.Server can send the second feedback result to terminal device, wherein, the second feedback result can include the feedback is caused to be asked
The reason of topic and the reply of technical staff.Terminal device receives the second feedback result, and the second feedback result is included in Fig. 3
Interactive window or Fig. 4 interactive window problem and feedback result to be feedback display area in.
In a kind of optional embodiment, the APP interface polls in the interactive window of the corresponding Fig. 4 of developer's identity information
Button can support that developer diagnoses the process of problem, and developer inputs different interface message, and by the interface message and boundary
Face information sending server.After terminal device receives server the second feedback result of transmission, problem to be feedback may be displayed on
In the display area of feedback result.In another optional embodiment, the interaction window of the corresponding Fig. 4 of developer's identity information
Background query button in mouthful can support developer directly by calling background query interface, and inquiry causes problem to be feedback
Reason, and the interactive process of display terminal and server.
Fig. 6 illustrates the flow diagram of the method for a kind of problem feedback that the embodiment of the present application is applicable in, such as Fig. 6
It is shown, including：
Step 601, terminal device is asked to the application of server sending permission；Wherein, authority application request includes logging in and answer
With the subscriber identity information of program；
Step 602, server determines the type of the corresponding interactive window of the subscriber identity information according to subscriber identity information；
Step 603, server is responded to the authority application that terminal device is sent；Wherein, authority application response includes power
Limit instruction information；Permission instruction information is used to indicate the type of the corresponding interactive window of subscriber identity information；
Step 604, terminal device detects that the suspension button on the interface of application program is touched, and determines that user needs to correspond to
Problem feedback is carried out with program；
Step 605, terminal device determines the corresponding N number of interface of the application program opened in historical time section；
Step 606, terminal device shows the interactive window indicated by permission instruction information on the screen；
Step 607, terminal device obtains the corresponding problem to be feedback in N number of interface；
Step 608, terminal device is analyzed according to interface information and problem to be feedback, it is determined whether can be fed back
It if as a result, can be to go to step 609；If cannot, go to step 611；
Step 609, terminal device obtains the first feedback result, and is shown in interactive window；
Step 610, the first feedback result, problem to be feedback and interface information are sent to server by terminal device；
Step 611, interface information and problem to be feedback are sent to server by terminal device；
Step 612, terminal device receives the second feedback result that server is sent；
Step 613, terminal device includes the second feedback result in interactive window.
Based on above example and same idea, Fig. 7 shows a kind of dress of problem feedback provided by the embodiments of the present application
The structure diagram put；As shown in fig. 7, the device 700 of problem feedback can include determining that unit 701, acquiring unit 702 and receive
Bill member 703.
The embodiment of the present application provides a kind of device of problem feedback, including determination unit, for determining that user needs to correspond to
When carrying out problem feedback with program, determine that the application program that the terminal device is opened in historical time section is corresponding
N number of interface；Wherein, the finish time of the historical time section be to determine user to the application program carry out problem feedback when
It carves；The N is positive integer；Acquiring unit, for obtaining the corresponding problem to be feedback in N number of interface；Transmit-Receive Unit, for inciting somebody to action
The corresponding interface information in N number of interface and the problem to be feedback are sent to server；Wherein, the interface information include with
At least one of in lower content：The text message of N number of interface median surface, N number of interface median surface pictorial information and/
Or the network address of N number of interface median surface.
In the embodiment of the present application, due to when determining that user need to carry out problem feedback to application program, it may be determined that go out end
The corresponding N number of interface of application program that end equipment is opened in historical time section, and can obtain N number of interface it is corresponding treat it is anti-
Feedback problem；And then the corresponding interface information in N number of interface and problem to be feedback can be sent to server.So that it receives
Interface information and the server end of problem to be feedback can provide more accurate solution to problem follow-up.
In a kind of optional embodiment, the determination unit, specifically at the interface for detecting the application program
On suspension button it is touched when, determine that user need to carry out problem feedback to the application program.
In a kind of optional embodiment, the Transmit-Receive Unit is additionally operable to ask to the server sending permission application；
Wherein, the authority application request includes logging in the subscriber identity information of the application program；Wherein, the subscriber identity information
For ordinary user's identity information or developer's identity information；Receive the authority application response of the server feedback；Wherein, it is described
Authority application response includes permission instruction information；It is corresponding that the permission instruction information is used to indicate the subscriber identity information
The type of interactive window；Described device further includes display unit, for showing on the screen indicated by the permission instruction information
The interactive window.
In a kind of optional embodiment, the acquiring unit is corresponding specifically for N number of interface according to acquisition
Interface information is diagnosed, and obtains the first problem to be feedback in the problem to be feedback；And/or；User is received in the friendship
The second problem to be feedback in the problem to be feedback inputted in mutual window.
In a kind of optional embodiment, analytic unit is further included, is used for：It is corresponding according to N number of interface of acquisition
Interface information and the problem to be feedback are analyzed, and obtain the first feedback result；The display unit is additionally operable in the friendship
Mutual window shows first feedback result；And/or；The Transmit-Receive Unit, is additionally operable to：Receive the second of the server feedback
Feedback result；The display unit is additionally operable to show second feedback result in the interactive window；Wherein, described second
Feedback result is fed back after being handled according to the interface information and the problem to be feedback at N number of interface.
In a kind of optional embodiment, if the subscriber identity information is developer's identity information, the permission refers to
Show that the interactive window indicated by information includes at least one in the following contents：Error diagnosis order, mistake submiting command, feedback
Result command, the order of APP interface polls and background query order；If the subscriber identity information is ordinary user's identity information,
Then the interactive window indicated by the permission instruction information includes at least one in the following contents：Error diagnosis order, mistake
Submiting command and feedback result order.
It is anti-that the device of problem feedback provided by the embodiments of the present application is specifically described the problem of can refer to above-described embodiment offer
The method of feedback, repeats no more herein.
It should be noted that it is schematical, only a kind of logic function to the division of unit in the embodiment of the present application
It divides, can there is other dividing mode in actual implementation.Each functional unit in the embodiment of the present application can be integrated in one
In a processing unit or each unit is individually physically present, can also two or more units be integrated in one
In unit.The form that hardware had both may be used in above-mentioned integrated unit realizes that the form that can also use SFU software functional unit is real
It is existing.
In the above-described embodiments, can come wholly or partly by software, hardware, firmware or its arbitrary combination real
Now, it when software program is used to realize, can entirely or partly realize in the form of a computer program product.Computer program
Product includes one or more instruct.When loading on computers and performing computer program instructions, entirely or partly generate
According to the flow or function of the embodiment of the present application.Computer can be all-purpose computer, special purpose computer, computer network or
Other programmable devices of person.Instruction can be stored in computer storage media or from a computer storage media to another
One computer storage media transmission, for example, instruction can lead to from a web-site, computer, server or data center
Wired (such as coaxial cable, optical fiber, Digital Subscriber Line (DSL)) or wireless (such as infrared, wireless, microwave etc.) mode are crossed to another
One web-site, computer, server or data center are transmitted.Computer storage media can be that computer can be deposited
The data storages such as server, the data center that any usable medium taken is either integrated comprising one or more usable mediums are set
It is standby.Usable medium can be magnetic medium, (for example, floppy disk, hard disk, tape, magneto-optic disk (MO) etc.), optical medium (for example, CD,
DVD, BD, HVD etc.) or semiconductor medium (such as ROM, EPROM, EEPROM, nonvolatile memory (NANDFLASH),
Solid state disk (Solid State Disk, SSD)) etc..It should be understood by those skilled in the art that, the embodiment of the present application can provide
For method, system or computer program product.Therefore, it is real that complete hardware embodiment, complete software can be used in the embodiment of the present application
The form of embodiment in terms of applying example or combining software and hardware.Moreover, the embodiment of the present application can be used it is one or more its
In include computer usable program code computer-usable storage medium (include but not limited to magnetic disk storage, CD-ROM,
Optical memory etc.) on the form of computer program product implemented.
A kind of computer installation provided by the embodiments of the present application, the computer equipment can include memory and processor.
Memory can be used for store instruction and data, and memory can mainly include store instruction area and storage data field, deposit
Storage data field can store incidence relation；It store instruction area can storage program area, instruction needed at least one function etc.；Instruction
Processor can be made to perform following methods, specific method includes：Obtain initial address, destination address and the personal attribute for dispensing personnel
Information；Wherein, dispense personnel personal attribute information be used to indicate dispatching personnel history travel track characteristic information.It will rise
Beginning address, the input of destination address and personal attribute information as velocity estimation model, obtained from the outlet side of speed appraising model
To estimation gait of march of the dispatching personnel between initial address and destination address.According to initial address, destination address and estimation
Gait of march determines that dispatching personnel march to the duration needed for destination address from initial address.
Processor is the control centre of computer equipment, utilizes various interfaces and each portion of connection whole mobile phone
Point, by running or performing the instruction being stored in memory and calling is stored in data in memory, perform computer
The various functions of equipment and processing data.Optionally, processor may include one or more processing units；Optionally, processor
Application processor and modem processor can be integrated, wherein, the main processing operation system of application processor, user interface and should
With program etc., modem processor mainly handles wireless communication.In some embodiments, processor and memory can be in lists
It is realized on one chip, in some embodiments, they can also respectively realize on independent chip.
It should be understood by those skilled in the art that, the embodiment of the present application can be provided as method, apparatus or computer program production
Product.Therefore, in terms of the embodiment of the present application can be used complete hardware embodiment, complete software embodiment or combine software and hardware
Embodiment form.Moreover, the embodiment of the present application can be used wherein includes computer available programs generation in one or more
The meter implemented in the computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) of code
The form of calculation machine program product.
The embodiment of the present application is with reference to according to the method, apparatus of the embodiment of the present application and the flow of computer program product
Figure and/or block diagram describe.It should be understood that each flow and/or the side in flowchart and/or the block diagram can be realized by instruction
The combination of flow and/or box in frame and flowchart and/or the block diagram.These can be provided to instruct to all-purpose computer, specially
With the processor of computer, Embedded Processor or other programmable data processing devices to generate a machine so that pass through
The instruction generation that computer or the processor of other programmable data processing devices perform is used to implement in one flow of flow chart
Or the device of function specified in one box of multiple flows and/or block diagram or multiple boxes.
These instructions, which may also be stored in, can guide computer or other programmable data processing devices to work in a specific way
Computer-readable memory in so that the instruction being stored in the computer-readable memory, which generates, includes the system of command device
Product are made, which realizes in one flow of flow chart or multiple flows and/or one box of block diagram or multiple boxes
The function of specifying.
These instructions can be also loaded into computer or other programmable data processing devices so that computer or other
Series of operation steps are performed on programmable device to generate computer implemented processing, so as in computer or other are programmable
The instruction offer performed in equipment is used to implement in one flow of flow chart or multiple flows and/or one box of block diagram or more
The step of function of being specified in a box.
Obviously, those skilled in the art can carry out the embodiment of the present application various modification and variations without departing from this Shen
Spirit and scope please.In this way, if these modifications and variations of the embodiment of the present application belong to the application claim and its wait
Within the scope of technology, then the application is also intended to include these modifications and variations.
Claims (10)
- A kind of 1. method of problem feedback, which is characterized in that including：Terminal device determines the terminal device in historical time when determining that user need to carry out problem feedback to application program The corresponding N number of interface of the application program opened in section；Wherein, the finish time of the historical time section is to determine user couple At the time of the application program carries out problem feedback；The N is positive integer；The terminal device obtains the corresponding problem to be feedback in N number of interface；N number of corresponding interface information in interface and the problem to be feedback are sent to server by the terminal device；Wherein, The interface information includes at least one in the following contents：The text message of N number of interface median surface, N number of interface The pictorial information of median surface and/or the network address of N number of interface median surface.
- 2. the method as described in claim 1, which is characterized in that the terminal device determines that user need to ask application program Topic feedback, including：The terminal device determines that user need to be to institute when the suspension button on the interface for detecting the application program is touched It states application program and carries out problem feedback.
- 3. method as claimed in claim 1 or 2, which is characterized in that the terminal device determines that the terminal device is being gone through Before the corresponding N number of interface of the application program opened in the history period, further include：The terminal device is asked to the server sending permission application；Wherein, the authority application request includes logging in institute State the subscriber identity information of application program；Wherein, the subscriber identity information is ordinary user's identity information or developer's identity Information；The terminal device receives the authority application response of the server feedback；Wherein, the authority application response includes Permission indicates information；The permission instruction information is used to indicate the type of the corresponding interactive window of the subscriber identity information；The terminal device determines the corresponding N number of boundary of the application program that the terminal device is opened in historical time section After face, before obtaining the corresponding problem to be feedback in N number of interface, further include：The terminal device shows the interactive window indicated by the permission instruction information on the screen.
- 4. method as claimed in claim 3, which is characterized in that described to obtain the corresponding problem to be feedback in N number of interface, packet It includes：The terminal device is diagnosed according to the corresponding interface information in the N number of interface of acquisition, obtains described to be feedback ask The first problem to be feedback in topic；And/or；What the terminal device was received in the problem to be feedback that user inputs in the interactive window second to be feedback asks Topic.
- 5. a kind of device of problem feedback, which is characterized in that including：Determination unit, for when determining that user need to carry out problem feedback to application program, determining that the terminal device is being gone through The corresponding N number of interface of the application program opened in the history period；Wherein, the finish time of the historical time section is to determine At the time of user carries out problem feedback to the application program；The N is positive integer；Acquiring unit, for obtaining the corresponding problem to be feedback in N number of interface；Transmit-Receive Unit, for N number of corresponding interface information in interface and the problem to be feedback to be sent to server；Its In, the interface information includes at least one in the following contents：The text message of N number of interface median surface, N number of boundary The pictorial information of face median surface and/or the network address of N number of interface median surface.
- 6. device as claimed in claim 5, which is characterized in that the determination unit is specifically used for：When the suspension button on the interface for detecting the application program is touched, determine user need to the application program into Row problem is fed back.
- 7. such as device described in claim 5 or 6, which is characterized in that the Transmit-Receive Unit is additionally operable to：It is asked to the server sending permission application；Wherein, the authority application request includes logging in the application program Subscriber identity information；Wherein, the subscriber identity information is ordinary user's identity information or developer's identity information；Receive the authority application response of the server feedback；Wherein, the authority application response includes permission instruction information； The permission instruction information is used to indicate the type of the corresponding interactive window of the subscriber identity information；Described device further includes display unit, is used for：The interactive window indicated by the permission instruction information is shown on the screen.
- 8. device as claimed in claim 7, which is characterized in that the acquiring unit is specifically used for：It is diagnosed according to the corresponding interface information in the N number of interface of acquisition, first obtained in the problem to be feedback is treated Feedback problem；And/or；Receive the second problem to be feedback in the problem to be feedback that user inputs in the interactive window.
- 9. a kind of computer readable storage medium, which is characterized in that the storage medium is stored with instruction, when described instruction is being counted When being run on calculation machine so that computer, which is realized, performs method according to any one of claims 1 to 4.
- 10. a kind of computer installation, which is characterized in that including：Memory, for storing program instruction；Processor, for calling the program instruction stored in the memory, according to acquisition program perform as claim 1 to 4 any one of them methods.
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| CN201810068939.XA CN108229980B (en) | 2018-01-24 | 2018-01-24 | Question feedback method and device and storage medium |
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| CN201810068939.XA CN108229980B (en) | 2018-01-24 | 2018-01-24 | Question feedback method and device and storage medium |
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| CN108229980B (en) | 2021-11-23 |
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