CN111445321A

CN111445321A - Bank outlet business management and control method and device based on Internet of things

Info

Publication number: CN111445321A
Application number: CN202010205779.6A
Authority: CN
Inventors: 王朝新; 雷淇; 马年; 杨林
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp
Priority date: 2020-03-23
Filing date: 2020-03-23
Publication date: 2020-07-24

Abstract

The embodiment of the application provides a bank outlet business control method and device based on the Internet of things, and the method comprises the following steps: if the current time reaches a preset time point, a preset Internet of things platform is applied to control each device in the target bank outlet to be turned on or turned off; acquiring the state information of each device in real time during the opening, closing and running periods of each device in the target bank outlet; and judging whether fault equipment exists in the target bank outlet in real time by using the state information of each piece of equipment, and if so, maintaining the fault equipment based on the Internet of things platform. The system and the method can effectively realize automatic and intelligent business management and control of the bank outlets, can effectively improve equipment failure discovery and processing efficiency in the bank outlets, and can further effectively improve reliability of business processes of the bank outlets.

Description

Bank outlet business management and control method and device based on Internet of things

Technical Field

The application relates to the technical field of Internet of things, in particular to a bank outlet business management and control method and device based on the Internet of things.

Background

The bank outlets are places where banks are in business, and are generally divided into branches, branch processing, savings centers, twenty-four hour self-service banks and the like.

At present, in the banking industry, basically all banking outlets need to rely on manual work or cooperation of a plurality of specified systems for on and off of equipment and collection and monitoring of the running state of the equipment. The method of manual management is used, undoubtedly, great waste of manpower is brought, the network point is opened, the network point is withdrawn for defense, the network point is turned on, the network point equipment is turned on, the network point air conditioner is turned on, fresh air is turned on and the like, and the reverse operations of the series of equipment all need manual intervention, some network points use the automatic switching attributes of the equipment, and set up the timing switching operation of some equipment, although the manual operation is temporarily not needed, the equipment still needs to be operated one by field personnel in special situations, such as in the process of clinical examination. In addition, for the network equipment fault condition, the fault discovery and fault resolution of the slave equipment need personnel intervention, so that the time delay is brought, and the network equipment fault condition belongs to the work of repeatability and easy forgetting. Although the management mode completed by the cooperation of a plurality of designated systems can solve the problem of automatic operation of partial equipment, the equipment range required by the network business can not be covered completely, and for managers, a plurality of equipment management systems are parallel and can bring confusion and repetitive work.

Disclosure of Invention

Aiming at the problems in the prior art, the application provides a bank outlet business management and control method and device based on the Internet of things, which can effectively realize automatic and intelligent business management and control aiming at the bank outlets, can effectively improve the efficiency of discovering and processing equipment faults in the bank outlets, and further can effectively improve the reliability of the business process of the bank outlets.

In order to solve the technical problem, the application provides the following technical scheme:

in a first aspect, the application provides a banking outlet business control method based on the internet of things, including:

if the current time reaches a preset time point, a preset Internet of things platform is applied to control each device in the target bank outlet to be turned on or turned off;

acquiring the state information of each device in real time during the opening, closing and running periods of each device in the target bank outlet;

and judging whether fault equipment exists in the target bank outlet in real time by using the state information of each piece of equipment, and if so, maintaining the fault equipment based on the Internet of things platform.

Further, before the step of controlling, by using a preset internet of things platform, each device in the target bank outlet to be turned on or off if the current time reaches a preset time point, the method further includes:

if the difference between the actual business starting time and the current time of the preset target bank outlet is detected to be a positive value and equal to the preset starting-of-day threshold value, controlling the security system of the target bank outlet to be closed;

and controlling the gate of the target bank outlet to be opened through the Internet of things platform.

Further, if the current time reaches a preset time point, the preset internet of things platform is applied to control each device in the target bank outlet to be turned on or turned off, including:

and if the current time reaches the preset equipment starting time point through detection, controlling the starting of each piece of equipment in the target bank network point belonging to the same Internet of things platform.

Further, if the current time reaches a preset time point, a preset internet of things platform is applied to control each device in the target bank outlet to be turned on or turned off, and the method further comprises the following steps:

and if the current time reaches the preset equipment closing time point through detection, controlling each equipment in the target bank outlets belonging to the same Internet of things platform to be closed.

Further, after controlling each device in the target banking outlets belonging to the same internet of things platform to power off, the method further includes:

if the difference between the actual ending business time and the current time of the preset target bank outlet is detected to be a positive value and equal to the preset end-of-day threshold value, controlling the gate of the target bank outlet to be closed through the Internet of things platform;

and controlling the security system of the target bank outlet to be started.

Further, the acquiring, in real time, the state information of each device during the on, off and running periods of each device in the target banking site includes:

detecting the execution state information of the starting program of each device in real time in the process of executing the starting instruction by each device in the target bank outlet;

acquiring the running state information of each device in real time during the running state of each device in the target bank network after being started;

and detecting the execution state information of the closing program of each device in real time in the process of executing a shutdown instruction by each device in the target bank outlet.

Further, the maintaining the fault equipment based on the internet of things platform includes:

and judging whether the fault information corresponding to the fault equipment is self-help processing information, if so, applying the Internet of things platform to carry out emergency control and maintenance processing on the fault equipment based on a preset emergency control and maintenance scheme corresponding to the self-help processing information.

Further, the preset emergency control and maintenance scheme is used for storing a preset emergency control and maintenance mode for the fault equipment corresponding to the fault information and the associated equipment of the fault equipment.

and sending the fault information corresponding to the fault equipment to corresponding client terminal equipment through an intelligent customer service component and/or a short message platform, so that maintenance personnel can obtain the fault information corresponding to the fault equipment through the client terminal equipment to maintain the fault equipment.

Further, after the sending the fault information corresponding to the fault device to the corresponding client terminal device via the intelligent customer service component and/or the short message platform, the method further includes:

and if a repair instruction sent by the client terminal equipment is received, sending the repair instruction to the Internet of things platform, so that the Internet of things platform sends the corresponding repair instruction to the fault equipment, and the fault equipment automatically repairs based on a repair scheme in the repair instruction.

In a second aspect, the application provides a bank outlet business management and control device based on thing networking, includes:

the equipment control module is used for controlling each piece of equipment in the target bank outlet to be turned on or turned off by applying a preset Internet of things platform if the current time reaches a preset time point;

the detection module is used for acquiring the state information of each device in real time during the starting, closing and running periods of each device in the target bank outlet;

and the fault processing module is used for judging whether fault equipment exists in the target bank website in real time by using the state information of each piece of equipment, and if so, maintaining the fault equipment based on the Internet of things platform.

Further, still include:

the security closing control module is used for controlling the security system of the target bank outlet to be closed if the difference between the actual business starting time and the current time of the preset target bank outlet is detected to be a positive value and equal to a preset daily starting threshold value;

and the gate opening control module is used for controlling the gate opening of the target bank outlet through the Internet of things platform.

Further, the device control module includes:

and the starting equipment control unit is used for controlling the equipment in the target bank network point belonging to the same Internet of things platform to be started if the current time reaches the preset equipment starting time point through detection.

Further, the device control module further comprises:

and the day end device control unit is used for controlling each device in the target bank outlets belonging to the same Internet of things platform to be powered off if the current time reaches the preset device turn-off time point through detection.

Further, still include:

the gate closing control module is used for controlling the gate of the target bank outlet to be closed through the Internet of things platform if the difference between the actual finishing business time of the preset target bank outlet and the current time is detected to be a positive value and is equal to a preset end-of-day threshold value;

and the security opening control module is used for controlling the opening of a security system of the target bank outlet.

Further, the detection module includes:

the starting detection unit is used for detecting the execution state information of the starting program of each device in real time in the process of executing the starting instruction by each device in the target bank outlet;

the operation detection unit is used for acquiring the operation state information of each device in real time when each device in the target bank branch enters an operation state after being started;

and the closing detection unit is used for detecting the closing program execution state information of each device in real time in the process of executing a closing instruction by each device in the target bank outlet.

Further, the fault handling module comprises:

and the fault automatic processing unit is used for judging whether fault information corresponding to the fault equipment is self-service processing information or not, and if so, applying the Internet of things platform to carry out emergency control and maintenance processing on the fault equipment based on a preset emergency control and maintenance scheme corresponding to the self-service processing information.

Further, the fault handling module comprises:

and the fault information sending unit is used for sending the fault information corresponding to the fault equipment to the corresponding client terminal equipment through the intelligent customer service component and/or the short message platform so that a maintenance worker can obtain the fault information corresponding to the fault equipment through the client terminal equipment to maintain the fault equipment.

Further, the fault handling module further comprises:

and the repair instruction receiving unit is used for sending the repair instruction to the Internet of things platform if the repair instruction sent by the client terminal equipment is received, so that the Internet of things platform sends the corresponding repair instruction to the fault equipment, and the fault equipment is automatically repaired based on a repair scheme in the repair instruction.

In a third aspect, the present application provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and running on the processor, where the processor implements the steps of the internet-of-things-based banking outlet business management and control method when executing the program.

In a fourth aspect, the present application provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the steps of the internet-of-things-based banking outlet business management and control method.

According to the technical scheme, the bank outlet business management and control method and device based on the Internet of things comprise the following steps: if the current time reaches a preset time point, a preset Internet of things platform is applied to control each device in the target bank outlet to be turned on or turned off; acquiring the state information of each device in real time during the opening, closing and running periods of each device in the target bank outlet; the state information of each device is used for judging whether fault devices exist in the target bank outlets in real time, if yes, the fault devices are maintained on the basis of the Internet of things platform, manual intervention can be avoided through the Internet of things automatic management device, and the workload of the personnel in the outlets is reduced; the equipment fault is found automatically, the flow is preset through the system, fault solving personnel are notified accurately and automatically, the equipment fault solving efficiency and the accuracy can be greatly improved, the repeated labor of network operators can be reduced, the unified operation of all mechanical equipment is realized, the operation process can be changed remotely, the automation and the intelligent business management and control of a bank network can be realized effectively, the equipment fault finding and processing efficiency in the bank network can be improved effectively, and the reliability and the intelligent degree of the business process of the bank network can be improved effectively.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic flow chart of a banking outlet business management and control method based on the internet of things in the embodiment of the present application.

Fig. 2 is a schematic flowchart of a method for managing and controlling business of a bank outlet based on the internet of things, which includes

steps

010 and 020 in this embodiment.

Fig. 3 is a schematic flowchart of a banking outlet business control method based on the internet of things in the embodiment of the present application, which includes step 101.

Fig. 4 is a flowchart illustrating an internet-of-things-based banking outlet business management and control method including step 102 in an embodiment of the present application.

Fig. 5 is a flowchart illustrating an internet-of-things-based banking outlet business management and control method according to an embodiment of the present invention, which includes

steps

400 and 500.

Fig. 6 is a flowchart illustrating an internet-of-things-based banking outlet business management and control method according to an embodiment of the present invention, which includes steps 201 to 203.

Fig. 7 is a flowchart illustrating a banking outlet business control method based on the internet of things according to the embodiment of the present application, which includes step 301.

Fig. 8 is a flowchart illustrating an internet-of-things-based banking outlet business management and control method including step 302 according to an embodiment of the present application.

Fig. 9 is a flowchart illustrating an internet-of-things-based banking outlet business management and control method including step 303 in an embodiment of the present application.

Fig. 10 is a schematic diagram of an automation process of the outlet business management in the application example of the present application.

Fig. 11 is a first specific structural schematic diagram of a banking outlet business management and control device based on the internet of things in the embodiment of the present application.

Fig. 12 is a second specific structural schematic diagram of a banking outlet business management and control device based on the internet of things in the embodiment of the present application.

Fig. 13 is a schematic diagram of a first specific structure of an equipment control module in an internet-of-things-based banking outlet business management and control device in the embodiment of the present application.

Fig. 14 is a second specific structural diagram of an equipment control module in the internet-of-things-based banking outlet business management and control apparatus in the embodiment of the present application.

Fig. 15 is a third specific structural schematic diagram of a banking outlet business management and control device based on the internet of things in the embodiment of the present application.

Fig. 16 is a specific structural diagram of a detection module in the internet-of-things-based banking outlet business management and control device in the embodiment of the present application.

Fig. 17 is a first specific structural diagram of a fault processing module in an internet-of-things-based banking outlet business management and control device in the embodiment of the present application.

Fig. 18 is a second specific structural diagram of a fault processing module in an internet-of-things-based banking outlet business management and control device in the embodiment of the present application.

Fig. 19 is a third specific structural diagram of a fault processing module in the internet-of-things-based banking outlet business management and control device in the embodiment of the present application.

Fig. 20 is a schematic structural diagram of an electronic device in the embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

The internet of things technology takes intelligent sensing as clues to link objects with people to achieve the purpose of remote control or realize communication between people or objects, and most of equipment in a network can be accessed, controlled and obtained through various internet of things protocols. The scheme is based on the Internet of things, and the business idea of the matched network provides an automatic management scheme of the network from beginning to end on the equipment level, and network business management processes such as equipment operation data collection, hardware fault reporting and active outbound contact fault resolution.

The application relates to a non-business day-beginning and end-of-day business method in a network based on the Internet of things, which comprises a series of management methods such as network gate opening, equipment starting, operation maintenance, equipment warning, equipment shutdown, network business broadcast announcement, network gate closing, automatic defense arrangement and the like. The gate of the affiliated network point is provided with a network point security door switch, an isolation door power-up module and a VIP access control power-up module; the equipment comprises business terminals such as propaganda electronic screens, high-low cabinets and the like, self-service equipment, light, air conditioners, fresh air and other acousto-optic and electric equipment switches. The system has the advantages of novel design and simple structure, changes the website management into automatic control through a system logic control Internet of things module, releases the labor of website workers, and is safe and reliable.

In view of the above, the present application provides a banking outlet business control method based on the internet of things, a banking outlet business control device based on the internet of things, an electronic device, and a computer-readable storage medium, wherein if the current time reaches a preset time point, a preset internet of things platform is applied to control each device in a target banking outlet to be turned on or off; acquiring the state information of each device in real time during the opening, closing and running periods of each device in the target bank outlet; the state information of each device is used for judging whether fault devices exist in the target bank outlets in real time, if yes, the fault devices are maintained on the basis of the Internet of things platform, manual intervention can be avoided through the Internet of things automatic management device, and the workload of the personnel in the outlets is reduced; the equipment fault is found automatically, the flow is preset through the system, fault solving personnel are notified accurately and automatically, the equipment fault solving efficiency and the accuracy can be greatly improved, the repeated labor of network operators can be reduced, the unified operation of all mechanical equipment is realized, the operation process can be changed remotely, the automation and the intelligent business management and control of a bank network can be realized effectively, the equipment fault finding and processing efficiency in the bank network can be improved effectively, and the reliability and the intelligent degree of the business process of the bank network can be improved effectively.

Specifically, the following embodiments are described below.

In order to effectively realize automatic and intelligent business control for a bank outlet, and effectively improve the efficiency of discovering and processing equipment faults in the bank outlet, and further effectively improve the reliability of the business process of the bank outlet, the application provides an embodiment of a bank outlet business control method based on the internet of things, and referring to fig. 1, the bank outlet business control method based on the internet of things specifically comprises the following contents:

step 100: and if the current time reaches a preset time point, controlling the on or off of each device in the target bank outlet by using a preset Internet of things platform.

It is understood that the preset time point includes a device-on time point and a device-off time point.

Step 200: and acquiring the state information of each device in real time during the opening, closing and running periods of each device in the target bank network.

Step 300: and judging whether fault equipment exists in the target bank outlet in real time by using the state information of each piece of equipment, and if so, maintaining the fault equipment based on the Internet of things platform.

It can be understood that, after detecting that self equipment breaks down, the target bank outlet sends corresponding warning information to the internet of things platform, wherein, the warning information contains the only identification and the fault type of the object that breaks down, the internet of things platform sends the warning information to the bank outlet business management and control device based on the internet of things, and the bank outlet business management and control device based on the internet of things acquires the warning information of the target bank outlet.

In order to effectively improve the degree of intelligence and the control comprehensiveness of the beginning-of-day business control of the target bank outlet, in an embodiment of the internet-of-things-based bank outlet business control method provided in the present application, referring to fig. 2, the step 100 of the internet-of-things-based bank outlet business control method further includes the following steps:

step 010: and if the difference between the actual business starting time and the current time of the preset target bank outlet is detected to be a positive value and equal to the preset starting-of-day threshold value, controlling the security system of the target bank outlet to be closed.

Step 020: and controlling the gate of the target bank outlet to be opened through the Internet of things platform.

In order to effectively implement the reliability and effectiveness of the start-up control of the starting device of the target bank outlet, in an embodiment of the bank outlet business control method based on the internet of things provided by the present application, referring to fig. 3, step 100 of the bank outlet business control method based on the internet of things specifically includes the following contents:

step 101: and if the current time reaches the preset equipment starting time point through detection, controlling the starting of each piece of equipment in the target bank network point belonging to the same Internet of things platform.

In order to effectively implement the reliability and effectiveness of the daily end device closing control of the target bank outlet, in an embodiment of the bank outlet business control method based on the internet of things provided by the present application, referring to fig. 4, step 100 of the bank outlet business control method based on the internet of things further includes the following contents:

step 102: and if the current time reaches the preset equipment closing time point through detection, controlling each equipment in the target bank outlets belonging to the same Internet of things platform to be closed.

In order to effectively improve the intelligent degree and the control comprehensiveness of the daily end business control of the target bank outlets, in an embodiment of the bank outlet business control method based on the internet of things provided by the present application, referring to fig. 5, the step 102 of the bank outlet business control method based on the internet of things further includes the following steps:

step 400: and if the difference between the actual ending business time and the current time of the preset target bank outlet is detected to be a positive value and equal to the preset end-of-day threshold value, controlling the gate of the target bank outlet to be closed through the Internet of things platform.

Step 500: and controlling the security system of the target bank outlet to be started.

In order to effectively improve comprehensiveness and reliability of obtaining the status information of each device, in an embodiment of the internet-of-things-based banking outlet business control method provided in the present application, referring to fig. 6, step 200 of the internet-of-things-based banking outlet business control method specifically includes the following contents:

step 201: and detecting the execution state information of the starting program of each device in real time in the process of executing the starting instruction by each device in the target bank outlet.

Step 202: and acquiring the running state information of each device in real time during the running state of each device in the target bank network after the device is started.

Step 203: and detecting the execution state information of the closing program of each device in real time in the process of executing a shutdown instruction by each device in the target bank outlet.

In order to effectively improve the efficiency and reliability of the emergency control and repair process of the target bank outlet by using the internet of things platform, in an embodiment of the internet of things based bank outlet business control method provided by the present application, referring to fig. 7, step 300 of the internet of things based bank outlet business control method specifically includes the following contents:

step 301: and judging whether the fault information corresponding to the fault equipment is self-help processing information, if so, applying the Internet of things platform to carry out emergency control and maintenance processing on the fault equipment based on a preset emergency control and maintenance scheme corresponding to the self-help processing information.

It can be understood that the bank outlet business management and control device based on the internet of things reads the unique identifier and the fault type of the fault object in the alarm information, and can search whether the unique identifier and the corresponding fault type of the fault object exist in a preset self-service processing table, and if yes, the alarm information is determined to be self-service processing information; the self-service processing table is configured to store a unique identifier of an object and at least one fault type corresponding to the unique identifier, and if the object is a device, for example, the self-service processing table may refer to table 1 below:

TABLE 1

The description in table 1 is given by using an ATM machine device, the unique identifier of the ATM machine device is ATM001, and the corresponding possible fault types may include "over-temperature, halt, no-start, card-swallow, and flash screen", where only three items of "over-temperature, halt, and flash screen" may be self-service processed by controlling the control module of the ATM machine itself, and therefore, only three items of over-temperature, halt, and flash screen "may be recorded in the self-service processing table.

In order to further improve reliability, timeliness and intelligent degree of the business management and control process of the bank outlets based on the internet of things, in one or more embodiments of the application, the preset emergency control and maintenance scheme is used for storing a preset mode for performing emergency control and maintenance on fault equipment corresponding to the fault information and relevant equipment of the fault equipment.

After the alarm information is determined to be self-service processing information, the bank outlet business management and control device based on the internet of things can determine a preset emergency control and repair scheme corresponding to the self-service processing information from preset emergency control and repair tables, and on the basis of table 1, the following table 2 is referred to as an example of the emergency control and repair table:

TABLE 2

In order to further improve the efficiency and reliability of the alarm processing process of the bank outlets, in an embodiment of the internet-of-things-based bank outlet business control method provided in the present application, referring to fig. 8, step 300 of the internet-of-things-based bank outlet business control method further includes the following steps:

step 302: and sending the fault information corresponding to the fault equipment to corresponding client terminal equipment through an intelligent customer service component and/or a short message platform, so that maintenance personnel can obtain the fault information corresponding to the fault equipment through the client terminal equipment to maintain the fault equipment.

In order to further improve the comprehensiveness and reliability of the alarm processing process of the bank outlets, in an embodiment of the internet-of-things-based bank outlet business control method provided in the present application, referring to fig. 9, the following contents are further specifically included after step 302 of the internet-of-things-based bank outlet business control method:

step 303: and if a repair instruction sent by the client terminal equipment is received, sending the repair instruction to the Internet of things platform, so that the Internet of things platform sends the corresponding repair instruction to the fault equipment, and the fault equipment automatically repairs based on a repair scheme in the repair instruction.

To further explain the scheme, the application also provides a specific application example of the bank outlet business control method based on the internet of things, which specifically comprises the following contents:

the implementation process of the application example is simple and effective, the number of dependent components is small, and a certain bank is used as an example, and the application example relates to a business component, an Internet of things platform, a P8 website management center, a short message notification platform, an intelligent outbound platform and the like.

The method comprises the following steps of (A) an Internet of things platform:

and the networking downstream parts of all the devices of the network point are communicated through the Internet of things platform, and the capabilities of inquiring, controlling and collecting the device states are provided for an upstream application layer.

(II) a network management center system:

① setting the start time and end time of day of the network, when the time reaches the start time, operating all the devices needing to start business forward, when the time reaches the end time, operating all the devices needing to end business backward, each operation can provide a pre-execution threshold and a post-execution threshold, such as opening the network gate 10 minutes in advance, opening fresh air, opening air conditioner, etc., closing the devices 30 minutes after the end time, etc.

②, setting failure report contact, the system classifies the device type and failure type, the device type and failure type are many-to-many relationship, each relationship can set a contact, if the failure occurs, the failure resolvers can be analyzed directly.

③ sets fault dialogs the system associates each type of fault with a fault dialog template so that more detailed and accurate warranty dialogs can be automatically matched.

④, a failure analysis engine is realized, the alarm information generated on the equipment is analyzed at the first time, and the failure resolvers corresponding to the processing carry out push notification by means of short messages, telephones, mailboxes and the like.

(III) short message notification platform:

and sending the fault sent by the network management center to a fault solving person in a short message mode.

(IV) intelligent outbound platform:

and informing the fault which is sent by the website management center to a fault resolver in a telephone mode.

Based on the above, the website management center system is configured by the existing day beginning and end, when the day begins, the security protection withdrawing is performed, the website gate is opened, all the device startup is performed, the software operation instruction is sent, the device operation state is collected, the fault analysis is performed, the fault solving personnel is notified, the day waiting is completed, the device shutdown is performed, the website gate is closed, the website personnel flow is checked, and the security protection is performed. The specific automation process of the website business management is shown in fig. 10.

From the above description, the application range of the present application example includes:

(1) all the devices of the network are automatically turned on and off, the coverage range is wide, the remote operation can be carried out in real time, and the appointment can be changed in real time;

(2) the method comprises the following steps of self-checking the business state of a network point, self-checking the intermittent state, self-checking the state in business and the like;

(3) collecting running states of all equipment of a network point, and collecting a service running state and a hardware running state;

(4) automatically discovering the fault of the network node equipment;

(5) the fault of the network equipment is accurately and automatically informed to the fault solving personnel;

(6) other extension capabilities.

Based on the above content, the application example of the application provides various operations for automatically solving a series of non-business items of equipment at the beginning of a network node day, and can deeply fuse the automatic management of the equipment by the network node and the beginning of the network node day; the application level can be greatly expanded through the Internet of things, and most of equipment of a network point is covered; meanwhile, all operations of the application example can be manually and remotely configured, and the configuration or fault reporting model can be adjusted to modify no matter how temporary conditions are met, so that the application example is very flexible. All equipment of a network point is connected to the network through the Internet of things, automatic operation of the equipment is fused with the operation depth of the network point through deep analysis of non-business operation of the existing network point from the beginning of the day, all operation of all equipment in the network point is changed from manual operation to system automatic processing from opening of the network point door to closing of the network point door, daily work of network point workers is greatly released, and daily operation cost of the network point is reduced.

In terms of software, in order to automatically and intelligently realize fault alarm of a bank outlet, and effectively improve timeliness and intelligent degree of fault control and repair of equipment in the bank outlet, and further effectively improve operational reliability of the bank outlet, the application provides an embodiment of a bank outlet business control device based on the internet of things, which is used for realizing all or part of contents in the bank outlet business control method based on the internet of things, and referring to fig. 11, the bank outlet business control device based on the internet of things can be the bank outlet management center system, and specifically includes the following contents:

and the device control module 10 is configured to, if the current time reaches a preset time point, control, by using a preset internet of things platform, each device in the target bank outlet to be turned on or turned off.

The detection module 20 is configured to obtain status information of each device in the target banking outlet in real time during the start, the stop, and the operation of each device in the target banking outlet.

And the fault processing module 30 is configured to apply the state information of each device to determine whether a faulty device exists in the target bank outlet in real time, and if so, maintain the faulty device based on the internet of things platform.

In order to effectively improve the degree of intelligence and the control comprehensiveness of the beginning-of-day business control of the target bank outlet, in an embodiment of the bank outlet business control apparatus based on the internet of things provided in the present application, referring to fig. 12, the bank outlet business control apparatus based on the internet of things further specifically includes the following contents:

and the security closing control module 01 is used for controlling the security system of the target bank outlet to be closed if the difference between the actual business starting time and the current time of the preset target bank outlet is detected to be a positive value and is equal to a preset daily starting threshold value.

And the gate opening control module 02 is used for controlling the gate opening of the target bank outlet through the Internet of things platform.

In order to effectively implement the reliability and effectiveness of the start-up device start control of the target bank outlet, in an embodiment of the bank outlet business control apparatus based on the internet of things provided in the present application, referring to fig. 13, the device control module 10 of the bank outlet business control apparatus based on the internet of things specifically includes the following contents:

and the starting equipment control unit 11 is used for controlling each piece of equipment in the target bank network point belonging to the same internet of things platform to be started if the current time reaches the preset equipment starting time point through detection.

In order to effectively implement the reliability and effectiveness of the daily end device closing control of the target bank outlet, in an embodiment of the bank outlet business control device based on the internet of things provided by the present application, referring to fig. 14, the device control module 10 of the bank outlet business control device based on the internet of things further specifically includes the following contents:

and the day end device control unit 12 is configured to control each device in the target bank outlets belonging to the same internet of things platform to shut down if it is detected that the current time reaches a preset device shutdown time point.

In order to effectively improve the intelligent degree and the control comprehensiveness of the daily terminal business control of the target bank outlets, in an embodiment of the bank outlet business control device based on the internet of things provided by the application, referring to fig. 15, the bank outlet business control device based on the internet of things further specifically includes the following contents:

and the gate closing control module 40 is configured to control the gate of the target bank outlet to be closed through the internet of things platform if it is detected that the difference between the actual end business time of the preset target bank outlet and the current time is a positive value and is equal to a preset end-of-day threshold value.

And the security starting control module 50 is used for controlling the starting of the security system of the target bank outlet.

In order to effectively improve comprehensiveness and reliability of obtaining the status information of each of the devices, in an embodiment of the internet-of-things-based bank outlet business control apparatus provided in the present application, referring to fig. 16, the detection module 20 of the internet-of-things-based bank outlet business control apparatus specifically includes the following contents:

the starting detection unit 21 is configured to detect, in real time, starting program execution state information of each device in the target banking outlet in a process of executing a starting instruction by each device in the target banking outlet.

And the operation detection unit 22 is configured to obtain the operation state information of each device in the target banking site in real time during the period that each device enters the operation state after being turned on.

A closing detection unit 23, configured to detect, in real time, closing program execution state information of each device in the target bank branch in a process of executing a shutdown instruction by each device in the target bank branch.

In order to effectively improve the efficiency and reliability of the emergency control and repair process performed on the target bank outlet by using the internet of things platform, in an embodiment of the internet of things based bank outlet business management and control device provided in the present application, referring to fig. 17, the fault processing module 30 of the internet of things based bank outlet business management and control device specifically includes the following contents:

and the automatic fault processing unit 31 is configured to judge whether fault information corresponding to the faulty equipment is self-service processing information, and if yes, apply the internet of things platform to perform emergency control and maintenance processing on the faulty equipment based on a preset emergency control and maintenance scheme corresponding to the self-service processing information.

In order to further improve the efficiency and reliability of the alarm processing process of the bank outlets, in an embodiment of the internet-of-things-based bank outlet management and control device provided in the present application, referring to fig. 18, the fault processing module 30 of the internet-of-things-based bank outlet management and control device further includes the following contents:

and the fault information sending unit 32 is configured to send the fault information corresponding to the faulty device to the corresponding client terminal device through the intelligent customer service component and/or the short message platform, so that a maintenance worker obtains the fault information corresponding to the faulty device through the client terminal device to maintain the faulty device.

In order to further improve the comprehensiveness and reliability of the alarm processing process of the bank outlets, in an embodiment of the internet-of-things-based bank outlet management and control device provided in the present application, referring to fig. 19, the fault processing module 30 of the internet-of-things-based bank outlet management and control device further includes the following contents:

and the repair instruction receiving unit 33 is configured to send the repair instruction to the internet of things platform if the repair instruction sent by the client terminal device is received, so that the internet of things platform sends the corresponding repair instruction to the faulty device, and the faulty device performs automatic repair based on a repair scheme in the repair instruction.

As can be seen from the above description, the bank outlet business management and control device based on the internet of things provided by the embodiment of the application can avoid human intervention and reduce the workload of the outlet personnel through the automatic management equipment of the internet of things; the equipment fault is found automatically, the flow is preset through the system, fault solving personnel are notified accurately and automatically, the equipment fault solving efficiency and the accuracy can be greatly improved, the repeated labor of network operators can be reduced, the unified operation of all mechanical equipment is realized, the operation process can be changed remotely, the automation and the intelligent business management and control of a bank network can be realized effectively, the equipment fault finding and processing efficiency in the bank network can be improved effectively, and the reliability and the intelligent degree of the business process of the bank network can be improved effectively.

In order to effectively realize automatic and intelligent business management and control for bank outlets, effectively improve equipment failure discovery and processing efficiency in the bank outlets and further effectively improve reliability of business processes of the bank outlets, the application provides an embodiment of an electronic device for realizing all or part of contents in the internet-of-things-based bank outlet business management and control method, wherein the electronic device specifically comprises the following contents:

a processor (processor), a memory (memory), a communication Interface (Communications Interface), and a bus; the processor, the memory and the communication interface complete mutual communication through the bus; the communication interface is used for realizing information transmission between the electronic equipment and the user terminal and relevant equipment such as a relevant database and the like; the electronic device may be a desktop computer, a tablet computer, a mobile terminal, and the like, but the embodiment is not limited thereto. In this embodiment, the electronic device may be implemented with reference to the embodiment of the internet-of-things-based bank outlet business management and control method in the embodiment and the embodiment of the internet-of-things-based bank outlet business management and control apparatus in the embodiment, and the contents thereof are incorporated herein, and repeated details are not repeated.

Fig. 20 is a schematic block diagram of a system configuration of an electronic device 9600 according to an embodiment of the present application. As shown in fig. 20, the electronic device 9600 can include a central processor 9100 and a memory 9140; the memory 9140 is coupled to the central processor 9100. Notably, this fig. 20 is exemplary; other types of structures may also be used in addition to or in place of the structure to implement telecommunications or other functions.

In one embodiment, the internet of things based banking outlet business management and control function can be integrated into the central processor. Wherein the central processor may be configured to control:

As can be seen from the above description, the electronic device provided in the embodiment of the present application, through the automatic management device of the internet of things, can avoid human intervention, and reduce the workload of staff at a website; the equipment fault is found automatically, the flow is preset through the system, fault solving personnel are notified accurately and automatically, the equipment fault solving efficiency and the accuracy can be greatly improved, the repeated labor of network operators can be reduced, the unified operation of all mechanical equipment is realized, the operation process can be changed remotely, the automation and the intelligent business management and control of a bank network can be realized effectively, the equipment fault finding and processing efficiency in the bank network can be improved effectively, and the reliability and the intelligent degree of the business process of the bank network can be improved effectively.

In another embodiment, the internet-of-things-based bank outlet business management and control device may be configured separately from the central processor 9100, for example, the internet-of-things-based bank outlet business management and control device may be configured as a chip connected to the central processor 9100, and the internet-of-things-based bank outlet business management and control function may be implemented by the control of the central processor.

As shown in fig. 20, the electronic device 9600 may further include: a communication module 9110, an input unit 9120, an audio processor 9130, a display 9160, and a power supply 9170. It is noted that the electronic device 9600 also does not necessarily include all of the components shown in fig. 20; further, the electronic device 9600 may further include components not shown in fig. 20, which can be referred to in the related art.

As shown in fig. 20, a central processor 9100, sometimes referred to as a controller or operational control, can include a microprocessor or other processor device and/or logic device, which central processor 9100 receives input and controls the operation of the various components of the electronic device 9600.

The memory 9140 can be, for example, one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. The information relating to the failure may be stored, and a program for executing the information may be stored. And the central processing unit 9100 can execute the program stored in the memory 9140 to realize information storage or processing, or the like.

An input unit 9120 provides input to the cpu 9100, the input unit 9120 is, for example, a key or a touch input device, a power supply 9170 supplies power to the electronic apparatus 9600, a display 9160 displays display objects such as images and characters, and the display may be, for example, an L CD display, but is not limited thereto.

The memory 9140 can be a solid state memory, e.g., Read Only Memory (ROM), Random Access Memory (RAM), a SIM card, or the like. There may also be a memory that holds information even when power is off, can be selectively erased, and is provided with more data, an example of which is sometimes called an EPROM or the like. The memory 9140 could also be some other type of device. Memory 9140 includes a buffer memory 9141 (sometimes referred to as a buffer). The memory 9140 may include an application/function storage portion 9142, the application/function storage portion 9142 being used for storing application programs and function programs or for executing a flow of operations of the electronic device 9600 by the central processor 9100.

The memory 9140 can also include a data store 9143, the data store 9143 being used to store data, such as contacts, digital data, pictures, sounds, and/or any other data used by an electronic device. The driver storage portion 9144 of the memory 9140 may include various drivers for the electronic device for communication functions and/or for performing other functions of the electronic device (e.g., messaging applications, contact book applications, etc.).

The communication module 9110 is a transmitter/receiver 9110 that transmits and receives signals via an antenna 9111. The communication module (transmitter/receiver) 9110 is coupled to the central processor 9100 to provide input signals and receive output signals, which may be the same as in the case of a conventional mobile communication terminal.

Based on different communication technologies, a plurality of communication modules 9110, such as a cellular network module, a bluetooth module, and/or a wireless local area network module, may be provided in the same electronic device. The communication module (transmitter/receiver) 9110 is also coupled to a speaker 9131 and a microphone 9132 via an audio processor 9130 to provide audio output via the speaker 9131 and receive audio input from the microphone 9132, thereby implementing ordinary telecommunications functions. The audio processor 9130 may include any suitable buffers, decoders, amplifiers and so forth. In addition, the audio processor 9130 is also coupled to the central processor 9100, thereby enabling recording locally through the microphone 9132 and enabling locally stored sounds to be played through the speaker 9131.

An embodiment of the present application further provides a computer-readable storage medium capable of implementing all the steps in the internet-of-things-based banking outlet business management and control method in the foregoing embodiment, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the computer program implements all the steps of the internet-of-things-based banking outlet business management and control method in the foregoing embodiment, where an execution subject of the computer program is a server or a client, for example, when the processor executes the computer program, the processor implements the following steps:

As can be seen from the above description, the computer-readable storage medium provided in the embodiment of the present application, through the automatic management device of the internet of things, can avoid human intervention and reduce workload of staff at a website; the equipment fault is found automatically, the flow is preset through the system, fault solving personnel are notified accurately and automatically, the equipment fault solving efficiency and the accuracy can be greatly improved, the repeated labor of network operators can be reduced, the unified operation of all mechanical equipment is realized, the operation process can be changed remotely, the automation and the intelligent business management and control of a bank network can be realized effectively, the equipment fault finding and processing efficiency in the bank network can be improved effectively, and the reliability and the intelligent degree of the business process of the bank network can be improved effectively.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (devices), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

The principle and the implementation mode of the invention are explained by applying specific embodiments in the invention, and the description of the embodiments is only used for helping to understand the method and the core idea of the invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.

Claims

1. A bank outlet business management and control method based on the Internet of things is characterized by comprising the following steps:

2. The internet-of-things-based banking outlet business management and control method according to claim 1, wherein before the step of controlling each device in the target banking outlet to be turned on or off by using a preset internet-of-things platform if the current time reaches a preset time point, the method further comprises:

3. The internet-of-things-based banking outlet business management and control method according to claim 2, wherein if the current time reaches a preset time point, controlling each device in the target banking outlet to be turned on or off by using a preset internet-of-things platform comprises:

4. The internet-of-things-based banking outlet business management and control method according to claim 1, wherein if the current time reaches a preset time point, a preset internet-of-things platform is applied to control each device in the target banking outlet to be turned on or off, and further comprising:

5. The internet-of-things-based banking outlet business management and control method according to claim 4, wherein after the controlling of each device in the target banking outlet belonging to the same internet-of-things platform is powered off, the method further comprises:

and controlling the security system of the target bank outlet to be started.

6. The internet-of-things-based banking outlet business management and control method according to claim 1, wherein the obtaining of the status information of each device in the target banking outlet in real time during the opening, closing and running of each device comprises:

7. The internet of things-based banking outlet business management and control method according to claim 1, wherein the maintaining of the fault device based on the internet of things platform comprises:

8. The business management and control method for the bank outlets based on the internet of things as claimed in claim 7, wherein the preset emergency control and maintenance scheme is used for storing a preset emergency control and maintenance mode for the fault equipment corresponding to the fault information and the associated equipment of the fault equipment.

9. The internet of things-based banking outlet business management and control method according to claim 1, wherein the maintaining of the fault device based on the internet of things platform comprises:

10. The internet of things-based banking outlet business management and control method according to claim 9, wherein after the sending the fault information corresponding to the faulty device to the corresponding client terminal device via the smart customer service component and/or the short message platform, the method further comprises:

11. The utility model provides a bank outlet business management and control device based on thing networking which characterized in that includes:

12. The internet of things-based banking outlet business management and control device according to claim 11, further comprising:

13. The internet of things-based banking outlet business management and control device according to claim 12, wherein the equipment control module comprises:

14. The internet of things-based banking outlet business management and control device according to claim 11, wherein the equipment control module further comprises:

15. The internet of things-based banking outlet business management and control device according to claim 14, further comprising:

16. The internet of things-based banking outlet business management and control device according to claim 11, wherein the detection module comprises:

17. The internet of things-based banking outlet business management and control device according to claim 11, wherein the fault handling module comprises:

18. The internet-of-things-based banking outlet business management and control device according to claim 17, wherein the preset emergency control and maintenance scheme is used for storing a preset emergency control and maintenance mode for the faulty equipment corresponding to the faulty information and the associated equipment of the faulty equipment.

19. The internet of things-based banking outlet business management and control device according to claim 11, wherein the fault handling module comprises:

20. The internet of things-based banking outlet business management and control device according to claim 19, wherein the fault handling module further comprises:

21. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the internet of things based banking outlet business management and control method according to any one of claims 1 to 10 when executing the program.

22. A computer-readable storage medium, on which a computer program is stored, wherein the computer program, when executed by a processor, implements the steps of the internet of things-based banking outlet business management and control method according to any one of claims 1 to 10.