CN104202179A - Fault management system of self-service equipment and background server - Google Patents
Fault management system of self-service equipment and background server Download PDFInfo
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- CN104202179A CN104202179A CN201410405230.6A CN201410405230A CN104202179A CN 104202179 A CN104202179 A CN 104202179A CN 201410405230 A CN201410405230 A CN 201410405230A CN 104202179 A CN104202179 A CN 104202179A
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Abstract
The invention discloses a fault management system of self-service equipment and a background server. The fault management system comprises the self-service equipment, the background server and a communication server, wherein the self-service equipment is used for generating operating data according to the operating condition of the self-service equipment and transmitting the operating data to the background server on time; the background server is used for generating a repair task of the self-service equipment after the operating data of the self-service equipment is received at each time, and if the currently-received operating data show that the self-service equipment is in an abnormal condition and the currently-received operating data is different from the operating data of the previously-received operating data; generating a fault notification message according to the currently-received operating data; the communication server is used for transmitting the fault notification message to a pre-stored contact to inform the pre-stored contact to maintain or manage the fault of the self-service equipment. By applying the fault management system of the self-service equipment and the background server, when the self-service equipment has a fault, the contact is timely and automatically informed, so that the manpower consumption is reduced and the fault management efficiency of the self-service equipment is improved.
Description
Technical field
The present invention relates to technical field of electronic equipment, relate in particular to a kind of Fault Management System and background server of Possum.
Background technology
Along with the raising of socioeconomic development and people's quality of life, Possum is being brought into play very important effect in people's life, people can rely on bank card or bankbook to be deposited and withdrawn on automatic equipment or handle other business, and this brings great convenience to people's live and work.In order to develop or to keep more clients here, the Possum of each bank spreads on the street in city and even small towns.
Possum on the one hand can be user-friendly, contributes to the business development of bank, and but then, Possum may break down, and needs labor management.All Possums that the fault management personnel timing that existing fault management technology is: each site is responsible for this site check, if discovery Possum breaks down, contact engineer's fault restoration situation of coming to repair and follow up.In order to pinpoint the problems as early as possible after Possum breaks down, fault management personnel can only shorten the cycle of inspection, increase the number of times checking, can increase thus a large amount of time loss and workload, and find that the efficiency of fault is lower.In addition, site and Possum quantity are various, and bank need to arrange many manpowers to manage these Possums, cause the management cost of Possum to increase.
Summary of the invention
The invention provides a kind of Fault Management System and background server of Possum, can automatic notification of contacts when abnormal occur at Possum and keep in repair or manage, improve the fault management efficiency of Possum.
First aspect present invention provides a kind of Fault Management System of Possum, comprises Possum, background server and communication server, wherein:
Described Possum is used for according to the running status generating run data of self, and regularly described service data is sent to described background server, and wherein said service data is for representing the running status of described Possum;
Described background server is for receiving each time after the service data of described Possum, if the service data receiving current represents that described Possum is in abnormal condition, and the described current service data receiving is not identical with the service data of the front described Possum once receiving, generate the reparation task of described Possum; And generate failure notification message according to the described current service data receiving, and notify described communication server described failure notification message to be sent to the contact person who prestores;
Described communication server is for responding the notice of described background server, and the contact person who prestores described in described failure notification message is sent to keeps in repair or manages the fault of described Possum with the contact person who prestores described in notifying.
In conjunction with first aspect, in the possible implementation of the first, described background server also for:
After the reparation task that generates described Possum, start timing;
When timing time reaches default very first time when threshold value, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and notify described communication server described failure notification message to be sent to the first contact person who prestores, to notify described the first contact person that the fault of described Possum is keeped in repair or managed.
In conjunction with the possible implementation of the first of first aspect, in the possible implementation of the second, described background server, also when reach default the second time threshold at timing time, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person and the second contact person who prestores by notification communication server, to notify described the first contact person and described the second contact person that the fault of described Possum is keeped in repair or managed.
In conjunction with the possible implementation of the second of first aspect, in the third possible implementation, described background server, also when reach default the 3rd time threshold at timing time, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person by notification communication server, described the second contact person and the 3rd contact person who prestores, to notify described the first contact person, described the second contact person and described the 3rd contact person keep in repair or manage the fault of described Possum.
In conjunction with first aspect, in the 4th kind of possible implementation, described background server, also for:
After generating the reparation task of described Possum, if the service data of the described Possum receiving represents that described Possum is in normal operating condition, finish described reparation task, and described reparation task is saved as to the history reparation task of described Possum.
In conjunction with the third possible implementation of first aspect, in the 5th kind of possible implementation, described background server, also for:
In the time that timing time reaches default the 4th time threshold, if the last service data receiving represents that described Possum is in abnormal condition, finish described reparation task, and the artificial supervisor that described reparation task saves as described Possum is repaired to task.
In conjunction with first aspect, in the 6th kind of possible implementation, described communication server is specifically for responding the notice of described background server, described failure notification message is sent to the contact person who prestores in short message mode or with lettergram mode, to notify described contact person that the fault of described Possum is keeped in repair or managed.
In conjunction with first aspect, in the 7th kind of possible implementation, described service data comprises the service data of each module in described Possum, for representing the running status of the each module of described Possum;
Described failure notification message comprises the running status of the module of abnormal running in the identification information of described Possum, described Possum and the module of described abnormal running.
In conjunction with first aspect, in the 8th kind of possible implementation, described system also comprises WEB server, described WEB server and described background server shared database, and described WEB server is used for:
The request of response user terminal, from described database, obtain the data that are associated with described Possum, and the data that are associated according to described and described Possum generate interaction page, described interaction page is sent to described user terminal, so that interaction page described in described user terminal displays, make user check the fault message of described Possum by described interaction page, and manage described Possum by described interaction page.
In conjunction with the 7th kind of possible implementation of first aspect, in the 9th kind of possible implementation, described WEB server also for:
The fault parameter that user is arranged by described interaction page is saved in described database, and wherein said fault parameter comprises module title, module id, running status and the service data corresponding to described running status of each module in described Possum.
In conjunction with first to fourth kind of first aspect possible implementation, in the tenth kind of possible implementation, described WEB server also for:
The time parameter that user is arranged by described interaction page and associated person information are saved in described database;
Wherein, described time parameter comprises described very first time threshold value, described the second time threshold, described the 3rd time threshold and described the 4th time threshold;
Described associated person information comprises described the first contact person's title and contact method, described the second contact person's title and contact method and described the 3rd contact person's title and contact method.
Second aspect present invention provides a kind of background server, can comprise: receiving element, and for receiving the service data of Possum timed sending, described service data is for representing the running status of described Possum;
Task generation unit, for receiving each time after the service data of described Possum, if the service data receiving current represents that described Possum is in abnormal condition, and the described current service data receiving is not identical with the service data of the front described Possum once receiving, generate the reparation task of described Possum;
Notification unit, for generating failure notification message according to the described current service data receiving, and notification communication server sends to described failure notification message the contact person who prestores, with the contact person who prestores described in notifying, the fault of described Possum is keeped in repair or managed.
In conjunction with second aspect, in the possible implementation of the first, described server also comprises timing unit, wherein:
Described timing unit starts timing for generate the reparation task of described Possum at described task generation unit after;
Described notification unit, specifically for reaching default very first time at the timing time of described timing unit when threshold value, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and notification communication server sends to described failure notification message the first contact person who prestores, to notify described the first contact person that the fault of described Possum is keeped in repair or managed.
In conjunction with second aspect, in the possible implementation of the second,
Described notification unit, also when reach default the second time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message sends to described the first contact person and the second contact person of prestoring by notification communication server, to notify described the first contact person and described the second contact person that the fault of described Possum is keeped in repair or managed.
In conjunction with the possible implementation of the second of second aspect, in the third possible implementation,
Described notification unit, also when reach default the 3rd time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person by notification communication server, described the second contact person and the 3rd contact person who prestores, to notify described the first contact person, described the second contact person and described the 3rd contact person keep in repair or manage the fault of described Possum.
In conjunction with second aspect, in the 4th kind of possible implementation, described server also comprises:
Task management unit, for after generating the reparation task of described Possum, if the service data of the described Possum receiving represents that described Possum is in normal operating condition, finish described reparation task, and described reparation task is saved as to the history reparation task of described Possum.
In conjunction with the 3rd or the 4th kind of possible implementation of second aspect, in the 5th kind of possible implementation, described task management unit is also when reaching default the 4th time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, finish described reparation task, and the artificial supervisor that described reparation task saves as described Possum is repaired to task.
In conjunction with second aspect, in the 6th kind of possible implementation, described service data comprises the service data of each module in described Possum, for representing the running status of the each module of described Possum;
Described failure notification message comprises the running status of the module of abnormal running in the identification information of described Possum, described Possum and the module of described abnormal running.
In the embodiment of the present invention, Possum timing is given background server according to the running status generating run Data Concurrent of self, different from previous service data in current service data, and current service data represents that Possum is in the time of abnormal condition, background server generates the reparation task of Possum, and generating failure notification message, notification communication server sends to failure notification message the contact person who prestores, and makes contact person that Possum is keeped in repair or be managed.Implement the embodiment of the present invention, can occur when abnormal at Possum, timely and proactive notification contact person keeps in repair or manages, check that without passive wait administrative staff whether Possum is abnormal, not only save human resources, and can shorten fault and occur to time of maintenance, thereby improve the fault management efficiency of Possum.
Brief description of the drawings
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is some embodiments of the present invention, for those of ordinary skill in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the structural representation of an embodiment of the Fault Management System of Possum of the present invention;
Fig. 2 is the structural representation of another embodiment of the Fault Management System of Possum of the present invention;
Fig. 3 is the structural representation of an embodiment of background server of the present invention;
Fig. 4 is the structural representation of another embodiment of background server of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiment.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
Below with reference to accompanying drawing, embodiments of the invention are described.Referring to Fig. 1, it is the structural representation of an embodiment of the Fault Management System of Possum of the present invention.As shown in Figure 1, the Fault Management System of this Possum can comprise Possum 11, background server 12 and communication server 13, wherein:
Possum 11 is for according to the running status generating run data of self, and service data sends to background server 12 by timing, and wherein service data is for representing the running status of Possum 11;
Background server 12 is for receiving each time after the service data of Possum 11, if the service data receiving current represents that Possum 11 is in abnormal condition, and the current service data receiving is not identical with the service data of the front Possum once receiving 11, generate the reparation task of Possum 11; And generate failure notification message according to the current service data receiving, and notification communication server 13 sends to failure notification message the contact person who prestores;
Communication server 13, for responding the notice of background server 12, sends to failure notification message the contact person who prestores, to notify the contact person who prestores that the fault of Possum 11 is keeped in repair or managed.
In the embodiment of the present invention, Possum 11 finger financial self-service equipments, for example ATM (Automatic Teller Machine, ATM), CDM (Cash Deposit Machine, spot assets machine), CRS (Cash Recycle System, the cash circulatory system) etc.In concrete enforcement, a Possum includes multiple parts or module, such as strip printer, paper money case, keyboard, communication module, video monitoring module etc., wherein each parts or module may have multiple running statuses, taking strip printer as example, may there are multiple running statuses such as normal, paper low, paper are most, mechanical breakdown.Particularly, Possum 11 can generate corresponding service data according to the running status of self each module, and periodically this service data is sent to background server 12 according to certain time interval, wherein this service data can be used for representing the running status of each module in Possum 11, for example, for strip printer, can use " 0 " to represent that normal, " 1 " represents that paper low, " 2 " represent that paper is most, " 3 " represent mechanical breakdown.
Background server 12 receives after the service data of Possum 11 at every turn, whether normally can judge the running status of each module in current Possum 11 according to this service data.If the service data receiving current represents that Possum 11 is in abnormal condition, and the current service data receiving is not identical with the service data of the front Possum once receiving 11, background server 12 can generate the reparation task of Possum 11; Also can generate failure notification message according to the current service data receiving, and notification communication server sends to failure notification message the contact person who prestores, to notify this contact person who prestores understand in time the failure condition of Possum 11 and keep in repair or manage.
In concrete enforcement, failure notification message can comprise the running status of the module of abnormal running in the identification information, Possum 11 of Possum 11 and the module of this abnormal running.In some feasible execution modes, different Possums can be distinguished by device number, and the identification information of Possum 11 can be the device number of Possum 11.Particularly, can in database, the information association such as geographical position, affiliated branch of the device number of a Possum and Possum 11 be got up, make user can be in the user terminal such as computer, mobile phone input equipment number carry out the information of inquiry self-service equipment.In some feasible execution modes, failure notification message can also comprise the geographical position of Possum 11, affiliated branch, trouble duration etc.
Alternatively, this contact person who prestores can comprise maintenance provider of keeper, Maintenance Engineer or the Possum 11 of Possum 11 etc. at least one.
In concrete enforcement, background server 12 can start timing from the reparation task of generation Possum 11, and when timing time reaches default very first time when threshold value, if the last service data receiving represents that Possum 11 is still in abnormal condition, the service data receiving according to the last time generates failure notification message, and notification communication server 13 sends to this failure notification message the first contact person who prestores, to notify the first contact person that Possum 11 is keeped in repair or managed.Wherein, very first time threshold value is a stand-by period of user preset, generating after the reparation task of Possum 11, background server 12 can first wait for a period of time, if during this period of time Possum 11 does not recover normal, background server 12 regeneration failure notification message, issue the first contact person by communication server 13 by failure notification message.Particularly, in order during this period of time to get the service data that Possum 11 is new, at least one cycle when very first time threshold value should be greater than Possum 11 and periodically sends service data.As a kind of feasible execution mode, the first contact person can comprise the business engineer that safeguards of the keeper of Possum 11 and Possum 11.
Failure notification message is sent to after the first contact person at communication server 13, in the time that timing time reaches default the second time threshold, if the last service data receiving represents that Possum is in abnormal condition, background server 12 sections can generate failure notification message again according to the service data that the last time receives, and this failure notification message sends to the first contact person and the second contact person of prestoring by notification communication server 13, to notify the first contact person and the second contact person that the fault of Possum 11 is keeped in repair or managed.As a kind of feasible execution mode, the second contact person can comprise the site director of Possum 11 sites, place.
At communication server 13, failure notification message is sent to after the first contact person and the second contact person, in the time that timing time reaches default the 3rd time threshold, if the last service data receiving represents that Possum 11 is still in abnormal condition, background server 12 sections can generate failure notification message again according to the service data that the last time receives, and this failure notification message is sent to the first contact person by notification communication server 13, the second contact person and the 3rd contact person who prestores, to notify the first contact person, the second contact person and the 3rd contact person keep in repair or manage the fault of Possum 11.As a kind of feasible execution mode, the 3rd contact person can comprise the contact person of Possum 11 affiliated branches and the higher level who safeguards business engineer of Possum 11.
Alternatively, at communication server 13, failure notification message is sent to after the first contact person, the second contact person and the 3rd contact person, if Possum 11 does not recover normal yet within a certain period of time, background server 12 can continue notification communication server 13 and continue to send failure notification message to the contact person of higher level, repairs Possum 11 to supervise; Or,
In the time that timing time reaches default the 4th time threshold, if the last service data receiving represents that Possum 11, still in abnormal condition, finishes reparation task, and the artificial supervisor that reparation task saves as Possum is repaired to task.
In concrete enforcement, communication server 13 can send to above-mentioned contact person by failure notification message by short message mode or lettergram mode.
In concrete enforcement, after generating the reparation task of Possum 11, if the service data newly receiving represents that Possum 11 is in normal operating condition, background server 12 finishes the reparation task of Possum 11, and this reparation task is saved as to the history reparation task of Possum 11.
As a kind of feasible execution mode, as shown in Figure 2, the Fault Management System of this Possum also can comprise WEB server 14, wherein WEB server 14 and background server 12 shared databases, WEB server 14 for:
The request of response user terminal, from database, obtain the data that are associated with Possum 11, and generate interaction page according to the data that are associated with Possum 11, interaction page is sent to user terminal, so that user terminal displays interaction page, make user check the fault message of Possum 11 by interaction page, and manage Possum 11 by interaction page.
In concrete enforcement, WEB server 14 is also saved in database for the fault parameter that user is arranged by interaction page, and wherein this fault parameter comprises running status and the service data corresponding to described running status of the mark of the title of each module in Possum 11, each module, each module.Possum 11, when according to self running status generating run data, arranges to generate service data according to what preserve in database.For instance, strip printer in Possum 11, user can arrange name by interaction page and be called " receipt printer ", be designated " PRR-STATUS ", running status can comprise " normally ", " paper low ", " paper is most ", " mechanical breakdown ", and these four kinds of service datas corresponding to running status are respectively " 0 ", " 1 ", " 2 ", " 3 ".In the time of the situation of the strip printer generation paper low of Possum 11, the service data that Possum 11 generates can comprise: " PRR-STATUS, 1 ".
In concrete enforcement, time parameter and associated person information that WEB server also can be used for user to arrange by interaction page are saved in database, and wherein time parameter can comprise above-mentioned very first time threshold value, the second time threshold, the 3rd time threshold and the 4th time threshold; Associated person information can comprise the first above-mentioned contact person title and contact method, the second contact person's title and contact method and the 3rd contact person's title and contact method.When background server 12 generates after the reparation task of Possum 11, can according to timing time whether reach user arrange very first time threshold value, the second time threshold, the 3rd time threshold or the 4th time threshold give corresponding contact person send failure notification message.
In the embodiment of the present invention, Possum timing is given background server according to the running status generating run Data Concurrent of self, different from previous service data in current service data, and current service data represents that Possum is in the time of abnormal condition, background server generates the reparation task of Possum, and generating failure notification message, notification communication server sends to failure notification message the contact person who prestores, and makes contact person that Possum is keeped in repair or be managed.Implement the embodiment of the present invention, can occur when abnormal at Possum, timely and proactive notification contact person keeps in repair or manages, check that without passive wait administrative staff whether Possum is abnormal, not only save human resources, and can shorten fault and occur to time of maintenance, thereby improve the fault management efficiency of Possum.
Participating in Fig. 3, is the structural representation of an embodiment of background server of the present invention.As shown in Figure 3, this background server can comprise:
Receiving element 301, for receiving the service data of Possum timed sending, described service data is for representing the running status of described Possum;
Task generation unit 302, for receiving each time after the service data of described Possum, if the service data receiving current represents that described Possum is in abnormal condition, and the described current service data receiving is not identical with the service data of the front described Possum once receiving, generate the reparation task of described Possum;
Notification unit 303, for generating failure notification message according to the described current service data receiving, and notification communication server sends to described failure notification message the contact person who prestores, with the contact person who prestores described in notifying, the fault of described Possum is keeped in repair or managed.
In the embodiment of the present invention, Possum refers to financial self-service equipment, for example ATM (Automatic Teller Machine, ATM), CDM (Cash Deposit Machine, spot assets machine), CRS (Cash Recycle System, the cash circulatory system) etc.In concrete enforcement, a Possum includes multiple parts or module, such as strip printer, paper money case, keyboard, communication module, video monitoring module etc., wherein each parts or module may have multiple running statuses, taking strip printer as example, may there are multiple running statuses such as normal, paper low, paper are most, mechanical breakdown.Particularly, Possum can generate corresponding service data according to the running status of self each module, and periodically this service data is sent to background server 12 according to certain time interval, wherein this service data can be used for representing the running status of each module in Possum, for example, for strip printer, can use " 0 " to represent that normal, " 1 " represents that paper low, " 2 " represent that paper is most, " 3 " represent mechanical breakdown.
Receiving element 301 receives after the service data of Possum at every turn, and whether background server can be judged the running status of each module in current Possum according to this service data normal.If the service data receiving current represents that this Possum is in abnormal condition, and the current service data receiving is not identical with the service data of front this Possum once receiving, task generation unit 302 can generate the reparation task of this Possum; Notification unit 303 can generate failure notification message according to the current service data receiving, and notification communication server sends to failure notification message the contact person who prestores, to notify this contact person who prestores understand in time the failure condition of Possum 11 and keep in repair or manage.
In concrete enforcement, failure notification message can comprise the running status of the module of abnormal running in the identification information, this Possum of this Possum and the module of this abnormal running.In some feasible execution modes, different Possums can be distinguished by device number, and the identification information of this Possum can be the device number of this Possum.Particularly, can be in database the information association such as geographical position, affiliated branch of the device number of a Possum and this Possum be got up, make user can be in the user terminal such as computer, mobile phone input equipment number carry out the information of inquiry self-service equipment.In some feasible execution modes, failure notification message can also comprise the geographical position of this Possum, affiliated branch, trouble duration etc.
Alternatively, this contact person who prestores can comprise maintenance provider of keeper, Maintenance Engineer or this Possum of this Possum etc. at least one.
As a kind of feasible execution mode, as shown in Figure 4, this background server also can comprise at least one in timing unit 304 or task management unit 305, wherein:
Timing unit 304, for starting timing after the reparation task at task generation unit generation Possum; Correspondingly, notification unit 303 can be specifically for reaching default very first time when threshold value at the timing time of timing unit, if the last service data receiving represents that Possum is in abnormal condition, the service data receiving according to the last time generates failure notification message, and notification communication server sends to failure notification message the first contact person who prestores, to notify the first contact person that the fault of Possum is keeped in repair or managed.Wherein, very first time threshold value is a stand-by period of user preset, generate after the reparation task of this Possum at task generation unit 302, background server can first wait for a period of time, if during this period of time this Possum does not recover normal, notification unit 303 regeneration failure notification message, issue the first contact person by communication server 13 by failure notification message.Particularly, in order during this period of time to get the service data that this Possum is new, at least one cycle when very first time threshold value should be greater than this Possum and periodically sends service data.As a kind of feasible execution mode, the first contact person can comprise the business engineer that safeguards of the keeper of this Possum and this Possum.
Alternatively, notification unit 303 also can be when reaching default the second time threshold at the timing time of timing unit, if the last service data receiving represents that Possum is in abnormal condition, the service data receiving according to the last time generates failure notification message, and failure notification message sends to the first contact person and the second contact person of prestoring by notification communication server, to notify the first contact person and the second contact person that the fault of Possum is keeped in repair or managed.As a kind of feasible execution mode, the second contact person can comprise the site director of this site, Possum place.
Alternatively, notification unit 303 also can be when reaching default the 3rd time threshold at the timing time of timing unit, if the last service data receiving represents that Possum is in abnormal condition, the service data receiving according to the last time generates failure notification message, and notification communication server the 3rd contact person that failure notification message is sent to the first contact person, the second contact person and prestores, to notify the first contact person, the second contact person and the 3rd contact person that the fault of Possum is keeped in repair or managed.As a kind of feasible execution mode, the 3rd contact person can comprise the contact person of the affiliated branch of this Possum and the higher level who safeguards business engineer of this Possum.
Alternatively, failure notification message is sent to after the first contact person, the second contact person and the 3rd contact person, if this Possum does not recover normal yet within a certain period of time, notification unit 303 can continue notification communication server and continue to send failure notification message to the contact person of higher level, repairs this Possum to supervise; Or, in the time that the timing time of timing unit 304 reaches default the 4th time threshold, if the last service data receiving represents that Possum is in abnormal condition, task management unit 305 finishes these reparation tasks, and the artificial supervisor that this reparation task saves as Possum is repaired to task.
In concrete enforcement, after generating the reparation task of this Possum, if the service data newly receiving represents that this Possum is in normal operating condition, task management unit 305 can finish this reparation task, and this reparation task is saved as to the history reparation task of this Possum.
In the embodiment of the present invention, receiving element can receive the service data of Possum timed sending, this service data can directly be reacted the running status of Possum, service data in current reception is different from the front service data once receiving, and the service data of current reception represents that Possum is in the time of abnormal condition, task generation unit can generate the reparation task of Possum, notification unit can generate failure notification message, with notification communication server, failure notification message is sent to the contact person who prestores, make contact person that Possum is keeped in repair or be managed.Implement the embodiment of the present invention, can occur when abnormal at Possum, timely and proactive notification contact person keeps in repair or manages, check that without passive wait administrative staff whether Possum is abnormal, not only save human resources, and can shorten fault and occur to time of maintenance, thereby improve the fault management efficiency of Possum.
Step in embodiment of the present invention method can be carried out according to actual needs order and adjusted, merges and delete.
Unit in embodiment of the present invention equipment or unit can merge according to actual needs, divide and delete.
The unit of the embodiment of the present invention or unit, can be with universal integrated circuit (as central processor CPU), or realizes with application-specific integrated circuit (ASIC) (ASIC).
One of ordinary skill in the art will appreciate that all or part of flow process realizing in above-described embodiment method, can carry out the hardware that instruction is relevant by computer program to complete, described program can be stored in a computer read/write memory medium, this program, in the time carrying out, can comprise as the flow process of the embodiment of above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Above-described execution mode, does not form the restriction to this technical scheme protection range.The amendment done within any spirit at above-mentioned execution mode and principle, be equal to and replace and improvement etc., within all should being included in the protection range of this technical scheme.
Claims (18)
1. a Fault Management System for Possum, is characterized in that, comprises Possum, background server and communication server, wherein:
Described Possum is used for according to the running status generating run data of self, and regularly described service data is sent to described background server, and wherein said service data is for representing the running status of described Possum;
Described background server is for receiving each time after the service data of described Possum, if the service data receiving current represents that described Possum is in abnormal condition, and the described current service data receiving is not identical with the service data of the front described Possum once receiving, generate the reparation task of described Possum; And generate failure notification message according to the described current service data receiving, and notify described communication server described failure notification message to be sent to the contact person who prestores;
Described communication server is for responding the notice of described background server, and the contact person who prestores described in described failure notification message is sent to keeps in repair or manages the fault of described Possum with the contact person who prestores described in notifying.
2. system according to claim 1, is characterized in that, described background server also for:
After the reparation task that generates described Possum, start timing;
When timing time reaches default very first time when threshold value, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and notify described communication server described failure notification message to be sent to the first contact person who prestores, to notify described the first contact person that the fault of described Possum is keeped in repair or managed.
3. system according to claim 2, it is characterized in that, described background server, also when reach default the second time threshold at timing time, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person and the second contact person who prestores by notification communication server, to notify described the first contact person and described the second contact person that the fault of described Possum is keeped in repair or managed.
4. system according to claim 3, it is characterized in that, described background server, also when reach default the 3rd time threshold at timing time, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person by notification communication server, described the second contact person and the 3rd contact person who prestores, to notify described the first contact person, described the second contact person and described the 3rd contact person keep in repair or manage the fault of described Possum.
5. system according to claim 1, is characterized in that, described background server, also for:
After generating the reparation task of described Possum, if the service data of the described Possum receiving represents that described Possum is in normal operating condition, finish described reparation task, and described reparation task is saved as to the history reparation task of described Possum.
6. system according to claim 4, is characterized in that, described background server, also for:
In the time that timing time reaches default the 4th time threshold, if the last service data receiving represents that described Possum is in abnormal condition, finish described reparation task, and the artificial supervisor that described reparation task saves as described Possum is repaired to task.
7. system according to claim 1, it is characterized in that, described communication server is specifically for responding the notice of described background server, described failure notification message is sent to the contact person who prestores in short message mode or with lettergram mode, to notify described contact person that the fault of described Possum is keeped in repair or managed.
8. system according to claim 1, is characterized in that, described service data comprises the service data of each module in described Possum, for representing the running status of the each module of described Possum;
Described failure notification message comprises the running status of the module of abnormal running in the identification information of described Possum, described Possum and the module of described abnormal running.
9. system according to claim 1, is characterized in that, described system also comprises WEB server, described WEB server and described background server shared database, and described WEB server is used for:
The request of response user terminal, from described database, obtain the data that are associated with described Possum, and the data that are associated according to described and described Possum generate interaction page, described interaction page is sent to described user terminal, so that interaction page described in described user terminal displays, make user check the fault message of described Possum by described interaction page, and manage described Possum by described interaction page.
10. system according to claim 8, is characterized in that, described WEB server also for:
The fault parameter that user is arranged by described interaction page is saved in described database, and wherein said fault parameter comprises module title, module id, running status and the service data corresponding to described running status of each module in described Possum.
11. according to the system described in claim 2-5 any one, it is characterized in that, described WEB server also for:
The time parameter that user is arranged by described interaction page and associated person information are saved in described database;
Wherein, described time parameter comprises described very first time threshold value, described the second time threshold, described the 3rd time threshold and described the 4th time threshold;
Described associated person information comprises described the first contact person's title and contact method, described the second contact person's title and contact method and described the 3rd contact person's title and contact method.
12. 1 kinds of background servers, is characterized in that, comprising:
Receiving element, for receiving the service data of Possum timed sending, described service data is for representing the running status of described Possum;
Task generation unit, for receiving each time after the service data of described Possum, if the service data receiving current represents that described Possum is in abnormal condition, and the described current service data receiving is not identical with the service data of the front described Possum once receiving, generate the reparation task of described Possum;
Notification unit, for generating failure notification message according to the described current service data receiving, and notification communication server sends to described failure notification message the contact person who prestores, with the contact person who prestores described in notifying, the fault of described Possum is keeped in repair or managed.
13. background servers according to claim 12, is characterized in that, described server also comprises timing unit, wherein:
Described timing unit starts timing for generate the reparation task of described Possum at described task generation unit after;
Described notification unit, specifically for reaching default very first time at the timing time of described timing unit when threshold value, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and notification communication server sends to described failure notification message the first contact person who prestores, to notify described the first contact person that the fault of described Possum is keeped in repair or managed.
14. background servers according to claim 12, is characterized in that,
Described notification unit, also when reach default the second time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message sends to described the first contact person and the second contact person of prestoring by notification communication server, to notify described the first contact person and described the second contact person that the fault of described Possum is keeped in repair or managed.
15. background servers according to claim 14, is characterized in that,
Described notification unit, also when reach default the 3rd time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, the service data receiving according to described the last time generates failure notification message, and described failure notification message is sent to described the first contact person by notification communication server, described the second contact person and the 3rd contact person who prestores, to notify described the first contact person, described the second contact person and described the 3rd contact person keep in repair or manage the fault of described Possum.
16. background servers according to claim 12, is characterized in that, described server also comprises:
Task management unit, for after generating the reparation task of described Possum, if the service data of the described Possum receiving represents that described Possum is in normal operating condition, finish described reparation task, and described reparation task is saved as to the history reparation task of described Possum.
17. according to the background server described in claim 15-16 any one, it is characterized in that, described task management unit is also when reaching default the 4th time threshold at the timing time of described timing unit, if the last service data receiving represents that described Possum is in abnormal condition, finish described reparation task, and the artificial supervisor that described reparation task saves as described Possum is repaired to task.
18. background servers according to claim 12, is characterized in that, described service data comprises the service data of each module in described Possum, for representing the running status of the each module of described Possum;
Described failure notification message comprises the running status of the module of abnormal running in the identification information of described Possum, described Possum and the module of described abnormal running.
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| CN201410405230.6A CN104202179A (en) | 2014-08-18 | 2014-08-18 | Fault management system of self-service equipment and background server |
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