CN202150946U - Bank self-service equipment monitoring short message query apparatus - Google Patents
Bank self-service equipment monitoring short message query apparatus Download PDFInfo
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- CN202150946U CN202150946U CN201120198857U CN201120198857U CN202150946U CN 202150946 U CN202150946 U CN 202150946U CN 201120198857 U CN201120198857 U CN 201120198857U CN 201120198857 U CN201120198857 U CN 201120198857U CN 202150946 U CN202150946 U CN 202150946U
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- possum
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- service equipment
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Abstract
Provided is a bank self-service equipment monitoring short message query apparatus, referring to a bank self-service equipment monitoring information apparatus, comprising self-service equipment and a self-service equipment control server and characterized in that a self-service equipment monitoring short message transmission server in connection with the self-service equipment control server line also includes an information extraction storage apparatus, a short message receiving apparatus, a determining comparator, a pre-embedded binding apparatus and a short message sending apparatus. The advantages lie in that the network is utilized to inform related maintenance personnel of fault cases of the self-service equipment and information of cashbox remained cash through short messages; the related maintenance personnel can send query instructions for query. The bank self-service equipment monitoring short message query apparatus solves the problem of a low equipment utilization rate which is caused when the fault cases of the self-service equipment and cash lack of a cashbox are not discovered and treated in time.
Description
Technical field:
The utility model relates to bank self-aid apparatus monitor message device.
Background technology:
Be accompanied by improving constantly of e-finance, the level of IT application; With ATM (ATM), the all-in-one of depositing and withdrawing (CRS), self-aided terminal (BSM) is that the self-service channel of representative has obtained extensive use in banking; It is for the client provides self-help drawing money, deposits, queries the balance, revises password, pass-book recognition, transferred account service, agency are paid the fees, fund, security, foreign exchange trading and other all kinds of inquiry businesses; Effectively satisfy the omnibearing financial service demand of client, also reduced the operation cost of bank simultaneously.Therefore; How to guarantee the normal and stable operation of these Possums; Making these Possums really become " 24-hour service bank ", be bank for the client provides the prerequisite guarantee of better services, and this has also proposed requirements at the higher level to the scientific and effective management of our Possum.But bank self-aid apparatus management at present exists some problems:
Current, the kind of bank self-aid apparatus is more and more, and each equipment brand is not quite similar again, and trading function also becomes increasingly complex, and everything is incident to be improving constantly of Possum failure rate and scarce paper money rate.When bank self-aid apparatus broke down, the staff will reduce the comprehensive utilization ratio of bank self-aid apparatus if can not find fault in time or not have enough pre-alerting abilities, delays client's time, increased customer complaint, thereby had reduced bank credit.Analyze from the aspect of bank management, at present, the Possum of most banks adopts the manual monitoring way to manage.The surplus paper money information detector of cash box, equipment operation condition checkout gear are installed in the Possum; Several Possums are given Possum keyholed back plate server with the datumization information of two checkout gears through Network Transmission, and the keyholed back plate server is connected with bank accounting backstage circuit.The monitor staff notifies associated maintenance personnel with the failure condition of Possum with liaison mode through reading method.Be not operating as example before (manageing it hereinafter to be referred as me) also used utility model described herein before in lines with China Construction Bank Fujian Province, the monitor staff logins bank self-aid apparatus keyholed back plate server every day, checks the fault and the cash box remaining sum situation of institute's linchpin structural establishment; Each associated mechanisms of Advise By Wire is safeguarded or clear then; Each number will be engaged 3 to 5 minutes, met that the line is busy on occasion, need beat repeatedly; All devices is made a phone call and is wanted half an hour at least; And will make a call at least six every day, monitor staff's labour intensity is big, spent the plenty of time simple and can't create in the work of high value more.The Possum attendant of site just transacting business or reception client, will put down the work in the hand for answering the call sometimes simultaneously, influence operating efficiency.And above phenomenon ubiquity in each big bank; Constantly advance the centralized monitor trend of retail site transition and Possum along with each bank; Monitoring and the ageing of maintenance to Possum are had higher requirement; Be badly in need of the innovation work mode, promote Possum and safeguard and service efficiency, thereby improve the satisfaction of client bank self-aid apparatus.
Summary of the invention:
The purpose of the utility model is to overcome above-mentioned defective; Notify mobile phone through way of short messages with bank self-aid apparatus failure condition and cash box balance amount information to the associated maintenance personnel; Realize the scientific and normal management of Possum monitoring, a kind of device of bank self-aid apparatus monitoring short message inquiry is provided.
The utility model scheme is: the Possum keyholed back plate server that device comprises Possum, is connected with the Possum network; It is characterized in that: also be provided with the logical server of the Possum monitoring short message that is connected with Possum keyholed back plate server line, the logical server of Possum monitoring short message also includes:
Be used for timing extraction Possum keyholed back plate server info and with the information extraction storage device of information stores;
Being used to receive the attendant sends query statement and this instruction is transferred to the note receiving system that legitimacy is judged comparator through telecommunication system;
Being used for that note receiving system information transmitted is carried out legitimacy judges, then gives attendant's the information and the judgement comparator of the pre-buried binding device of corresponding monitoring project information with message transmission if judgement is legal;
The information that is used for judging the comparator input is transferred corresponding monitoring project and command information and is extracted storage device and access corresponding monitoring project sends to the note dispensing device again with attendant's information pre-buried binding device;
Be used for input information will be monitored project information sends to the attendant through telecommunication system note dispensing device with short message mode.
The advantage of the utility model is: the monitor staff need not artificial notify, and utilizes network to notify the associated maintenance personnel with Possum failure condition and the surplus paper money information of cash box through short message mode; The associated maintenance personnel also can send query statement inquiry self-service equipment operation situation and the surplus paper money information of cash box, and the Possum attendant need not arrive Possum operation scene can understand Possum ruuning situation.Solved and found when bank self-aid apparatus fault and cash box lack paper money and handle the low problem of the untimely utilization rate of equipment and installations that causes, improved operating efficiency, reduced human cost, also can reduce customer complaint simultaneously, improved customer satisfaction.
Description of drawings:
Fig. 1 is the utility model dispensing device structural representation.
Fig. 2 is the utility model inquiry unit structural representation.
Embodiment:
The utility model sending method is: comprise
Step 1. Possum is connected with Possum keyholed back plate server network, and the surplus paper money information of cash box, equipment operation condition datumization message transmission is characterized in that: also comprise to Possum keyholed back plate server separately with several Possums in the keyholed back plate zone
The surplus paper money information of information extraction storage device timing extraction Possum keyholed back plate server cash box of the logical server of the Possum monitoring short message that 2. step sets up, equipment operation condition datumization information, and with information stores;
The step 3. warning limit comparator of Possum keyholed back plate server compares judgement with the corresponding warning limit specified number volume of setting respectively with surplus paper money information of cash box and equipment operation condition datumization information, gives monitoring project and the pre-buried binding device of attendant's information with the monitoring project message transmission that meets or exceeds the limit data;
After step the searching of monitoring project information check mark and definite attendant's information that 4. the pre-buried binding device of the logical server of Possum monitoring short message will receive, give the note dispensing device with attendant's message transmission of monitoring project information and binding;
The step 5. note dispensing device of the logical server of Possum monitoring short message will be monitored project information with the information that receives with short message mode and send to the attendant through telecommunication system.
The utility model querying method is: comprise
Step 1. Possum is connected with Possum keyholed back plate server network, and the surplus paper money information of cash box, equipment operation condition datumization message transmission is characterized in that: also comprise to Possum keyholed back plate server separately with several Possums in the keyholed back plate zone
The surplus paper money information of information extraction storage device timing extraction Possum keyholed back plate server cash box of the logical server of the Possum monitoring short message that 2. step sets up, equipment operation condition datumization information, and with information stores;
The step 3. note receiving system of the logical server of Possum monitoring short message receives the query statement that the attendant sends over through telecommunication system;
The step 4. judgement comparator of the logical server of Possum monitoring short message is carried out legitimacy to the query statement that receives and is relatively judged, judges qualifiedly will judge that then qualified message transmission is to attendant's information and the pre-buried binding device of corresponding monitoring project information;
The step 5. pre-buried binding device instruction of the logical server of Possum monitoring short message accesses the corresponding monitoring project information of this attendant from the information extraction storage device, then this attendant's information is implemented to bind with the corresponding monitoring project information of transferring to send to the note dispensing device;
The step 6. note dispensing device of the logical server of Possum monitoring short message sends to the attendant with the information of importing through telecommunication system.
Below in conjunction with accompanying drawing the embodiment of the utility model is done further to specify.
1, the method for self-service equipment operation condition of the passive reception of attendant and the surplus paper money information of cash box may further comprise the steps:
(a) at first Possum keyholed back plate server has realized and local all Possum networkings that various trading instructions and data can be transmitted between each Possum and keyholed back plate server.
(b) the logical server of Possum keyholed back plate server and Possum monitoring short message will carry out network and is connected; The logical server of monitoring short message extracts Possum operation conditions and the surplus paper money information of cash box to the keyholed back plate server at set intervals, comprises each module running status and cash box remaining sum situation.Monitoring server writes and is stored in database with the data of collecting.
(c) Possum monitoring short message server timing extraction is stored the data of monitoring server, and compares judgement with the warning limit of setting, and when meeting or exceeding the warning limit, is about to monitor project data and sends to pre-buried binding device.
(d) pre-buried binding device will be according to different institutions business hours or work of maintenance personnel needs, and parametrization is provided with date, time and the frequency etc. that monitoring of tools information is sent.
(e) pre-buried binding device in time sends to the associated maintenance personnel with faulty equipment and cash box balance amount information according to contact methods such as preset plant maintenance personnel mobile phone, Personal Handyphone Systems.
(f) after maintenance, clear personnel receive SMS notification, in time Possum is safeguarded and the clear operation, fixed a breakdown, add money, to meet customer need.
(g) system managers at different levels, plant maintenance, clear personnel login system is at any time checked the Possum operation conditions, information such as note transmission, and carry out equipment, personnel, arrange an order according to class and grade, system parameter setting and query statistic operations such as time, failure code.
Said step (a) further comprises: each Possum of bank self-help channel is connected through dedicated network with Possum keyholed back plate server; Adopt certain communications protocol; Adopt certain secrecy provision; Possum can safety transmission withdraw the money, deposit, operation requests such as inquiry is to Possum keyholed back plate server, Possum keyholed back plate server feedback operation safely arrives each Possum with data command, each Possum also can receive the instruction that the keyholed back plate server sends safely.Guarantee that instruction is not distorted and intercepting.
Said step (b) further comprises: logical server of bank self-aid apparatus monitoring short message and Possum keyholed back plate server pass through in-house network; Adopt certain communications protocol; Adopt certain secrecy provision; Link together, each monitor staff can carry out the setting of relevant parameter through the logical server of office computer login Possum monitoring short message separately.
Said step (c) further comprises: the monitor staff of different institutions carries out the setting of internal system parameter according to actual conditions and need of work, specifically has: parameter settings such as business hours, time festivals or holidays, transmitting time point, monitoring module, failure code, code persona.
Said step (e) further comprises: after maintenance, clear personnel receive SMS notification; In time Possum is safeguarded with clear and operated; Fix a breakdown, add money; If the attendant can not solve, can send according to each actual conditions contact device maintaining company of bank and repair, and to giving the situation of repairing to follow the tracks of.
2, the attendant initiatively sends the method for query statement inquiry self-service equipment operation condition and the surplus paper money information of cash box, may further comprise the steps:
(a) attendant sends query statement to the logical server of Possum monitoring short message.
(b) the logical server of Possum monitoring short message carries out the legitimacy judgement to the query statement that receives.
(c) the logical server of Possum monitoring short message is according to the query statement accessing database.
(d) pre-buried binding device will be according to different institutions business hours or work of maintenance personnel needs, and parametrization is provided with date, time and the frequency etc. that monitoring of tools information is sent.
(e) pre-buried binding device in time sends to the associated maintenance personnel with faulty equipment and cash box balance amount information according to contact methods such as preset plant maintenance personnel mobile phone, Personal Handyphone Systems.
(f) after maintenance, clear personnel receive SMS notification, in time Possum is safeguarded and the clear operation, fixed a breakdown, add money, to meet customer need.
(g) system managers at different levels, plant maintenance, clear personnel login system is at any time checked the Possum operation conditions, information such as note transmission, and carry out equipment, personnel, arrange an order according to class and grade, system parameter setting and query statistic operations such as time, failure code.
The device that the utility model relates to:
1, the various Possums of bank; Include but not limited to following equipment: ATM (ATM), self-aided terminal (BSM), currency circulator (CRS), automatic cash dispenser (CDM), automatic teller machine-be not with existing (CDS) etc., device category have hall's formula, wall-hanging, desk-top etc.These equipment are externally directly served the client, internally are connected with bank self-aid apparatus keyholed back plate server.
Further comprise: be used to send the client on self-service channel, send withdraw the money, deposit, operational order such as inquiry, be used to receive the execution command of returning from Possum keyholed back plate server feedback.
2, bank self-aid apparatus keyholed back plate server, it is a cover computer system of bank.It is connected with the various of bank self-aid apparatus through bank's dedicated network, can obtain instruction, the feasibility inspection of accomplishing instruction that Possum sends, confirm illegal instruction can be carried out, refused to instruction whether, preserves also to transmit and instructs.It also is connected through special circuit with the logical server of Possum monitoring short message simultaneously.
Further comprise: the device that is used to receive and handle trading instruction of bank self-aid apparatus each item and data.
3, the logical server of bank self-aid apparatus monitoring short message, it is the main part of the utility model, is a topmost cover computer system.It is connected with bank self-aid apparatus keyholed back plate server through the dedicated network of bank, and it extracts Possum operation conditions and the surplus paper money information of cash box to the keyholed back plate server at set intervals, comprises each module running status and cash box remaining sum situation.
Further comprise: the device that is used to generate and send Possum fault or the surplus paper money information of cash box.
Claims (1)
1. the device of bank self-aid apparatus monitoring short message inquiry; The Possum keyholed back plate server that comprise Possum, is connected with the Possum network; It is characterized in that: also be provided with the logical server of the Possum monitoring short message that is connected with Possum keyholed back plate server line, the logical server of Possum monitoring short message also includes:
Be used for timing extraction Possum keyholed back plate server info and with the information extraction storage device of information stores;
Being used to receive the attendant sends query statement and this instruction is transferred to the note receiving system that legitimacy is judged comparator through telecommunication system;
Being used for that note receiving system information transmitted is carried out legitimacy judges, then gives attendant's the information and the judgement comparator of the pre-buried binding device of corresponding monitoring project information with message transmission if judgement is legal;
The information that is used for judging the comparator input is transferred corresponding monitoring project and command information and is extracted storage device and access corresponding monitoring project sends to the note dispensing device again with attendant's information pre-buried binding device;
Be used for input information will be monitored project information sends to the attendant through telecommunication system note dispensing device with short message mode.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201120198857U CN202150946U (en) | 2011-06-13 | 2011-06-13 | Bank self-service equipment monitoring short message query apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201120198857U CN202150946U (en) | 2011-06-13 | 2011-06-13 | Bank self-service equipment monitoring short message query apparatus |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN202150946U true CN202150946U (en) | 2012-02-22 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201120198857U Expired - Lifetime CN202150946U (en) | 2011-06-13 | 2011-06-13 | Bank self-service equipment monitoring short message query apparatus |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN202150946U (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104202179A (en) * | 2014-08-18 | 2014-12-10 | 中国建设银行股份有限公司 | Fault management system of self-service equipment and background server |
| CN106408282A (en) * | 2016-08-25 | 2017-02-15 | 深圳怡化电脑股份有限公司 | Transfer service processing method and system of self-service terminal |
| CN107657719A (en) * | 2017-09-28 | 2018-02-02 | 广州御银自动柜员机科技有限公司 | A kind of ATM maintenance systems that paper money rate is lacked based on cash box |
| CN107862786A (en) * | 2017-09-28 | 2018-03-30 | 广州御银自动柜员机技术有限公司 | A kind of ATM maintenance systems that paper rate is lacked based on strip |
| CN111476939A (en) * | 2020-04-09 | 2020-07-31 | 中国银行股份有限公司 | Bank self-service terminal equipment, system and money exchanging method |
-
2011
- 2011-06-13 CN CN201120198857U patent/CN202150946U/en not_active Expired - Lifetime
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104202179A (en) * | 2014-08-18 | 2014-12-10 | 中国建设银行股份有限公司 | Fault management system of self-service equipment and background server |
| CN106408282A (en) * | 2016-08-25 | 2017-02-15 | 深圳怡化电脑股份有限公司 | Transfer service processing method and system of self-service terminal |
| CN107657719A (en) * | 2017-09-28 | 2018-02-02 | 广州御银自动柜员机科技有限公司 | A kind of ATM maintenance systems that paper money rate is lacked based on cash box |
| CN107862786A (en) * | 2017-09-28 | 2018-03-30 | 广州御银自动柜员机技术有限公司 | A kind of ATM maintenance systems that paper rate is lacked based on strip |
| CN111476939A (en) * | 2020-04-09 | 2020-07-31 | 中国银行股份有限公司 | Bank self-service terminal equipment, system and money exchanging method |
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Legal Events
| Date | Code | Title | Description |
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| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20120222 |