CN115273354A - Bank self-service equipment management method and system and computer equipment - Google Patents
Bank self-service equipment management method and system and computer equipment Download PDFInfo
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Abstract
The application provides a bank self-service equipment management method, which comprises the following steps: the management system acquires monitoring data of the self-service equipment and judges whether the self-service equipment fails according to the monitoring data; when the self-service equipment breaks down, the management system generates a maintenance case and sends the maintenance case to a manufacturer system; the manufacturer system receives the maintenance cases, generates a maintenance work order and sends the maintenance work order to the management system; the management system receives and records a maintenance work order; the management system judges whether the self-service equipment is recovered from the fault according to the monitoring data; and when the self-service equipment is recovered from the fault, the management system updates the maintenance work order and closes the maintenance case. In addition, the application also provides a bank self-service equipment management system and computer equipment. The bank self-service equipment management method provided by the application realizes the online and automation of bank self-service equipment management.
Description
Technical Field
The application relates to the technical field of bank equipment, in particular to a bank self-service equipment management method and system and computer equipment.
Background
The variety and number of bank self-service devices are increasing, the workload of tasks such as offline monitoring and fault reporting, contact manufacturers and the like is greatly increased. The existing monitoring and early warning, on-line fault reporting, manufacturer notification and manufacturer evaluation capabilities in the industry are insufficient, the workload of personnel at bank outlets is large, and the failure rate of equipment is high.
Disclosure of Invention
In view of the above, it is actually necessary to provide a method, a system and a computer device for managing bank self-service devices, so as to implement online and automation of bank self-service device management.
In a first aspect, the embodiment of the application provides a bank self-service equipment management method, the bank self-service equipment management method comprises the following steps:
the management system obtains monitoring data for the self-service device, judging whether the self-service equipment fails or not according to the monitoring data;
when the self-service equipment breaks down, the management system generates a maintenance case and sends the maintenance case to a manufacturer system;
the manufacturer system receives the maintenance cases, generates maintenance work orders and sends the maintenance work orders to the management system;
the management is system receiving and recording the maintenance work order;
the management system judges whether the self-service equipment is recovered from the fault according to the monitoring data; and
and when the self-service equipment is recovered from the fault, the management system updates the maintenance work order and closes the maintenance case.
Preferably, the generating of the maintenance case by the management system specifically includes:
the management system analyzes the monitoring data to obtain the fault reason and the equipment information of the self-service equipment; and
and the management system generates the maintenance case according to the fault reason and the equipment information.
Preferably, the bank self-service device management method further includes:
the management system acquires the time when the self-service equipment fails as a first time;
the management system acquires that the time of receiving the maintenance work order is a second time;
the management system acquires the time of the self-service equipment fault recovery as a third time;
the management system calculates the time difference between the first time and the second time as a response time difference;
the management system calculates the time difference between the first time and the third time as a recovery time difference; and
the management system generates an evaluation score according to the failure reason, the response time difference and the recovery time difference.
Preferably, the acquiring, by the management system, the monitoring data of the self-service device specifically includes:
and the management system acquires the monitoring data from direct connection equipment electrically connected with the self-service equipment.
Preferably, the acquiring, by the management system, the monitoring data of the self-service device further includes:
and the management system acquires the monitoring data from a docking service platform in communication connection with the self-service equipment.
Preferably, when the self-service device fails, the bank self-service device management method further includes:
the management system sends a fault message.
Preferably, when the self-service device is recovered from the fault, the bank self-service device management method further includes:
the management system sends a recovery message.
Preferably, the management system and the vendor system transmit data through an isolation gateway or an access gateway.
In a second aspect, an embodiment of the present application provides a computer self-service device, where the computer self-service device includes:
a memory for storing program instructions; and
and the processor is used for executing the program instructions to realize the bank self-service equipment management method.
In a third aspect, an embodiment of the present application provides a bank self-service device management system, where the bank self-service device management system includes a management system, a manufacturer system, and a self-service device, and the management system is in communication connection with the manufacturer system and the self-service device, respectively; the management system is used for acquiring monitoring data of the self-service equipment, judging whether the self-service equipment fails according to the monitoring data, and when the self-service equipment fails, generating a maintenance case and sending the maintenance case to the manufacturer system; the manufacturer system is used for receiving the maintenance cases, generating a maintenance work order and sending the maintenance work order to the management system; and the management system is also used for receiving and recording the maintenance work order, judging whether the self-service equipment is recovered due to faults according to the monitoring data, updating the maintenance work order and closing the maintenance case when the self-service equipment is recovered due to faults.
According to the bank self-service equipment management method and system and the computer equipment, the management system monitors the self-service equipment by acquiring the monitoring data of the self-service equipment. When the self-service equipment sends a fault, the management system generates a maintenance case and sends the maintenance case to the manufacturer system so as to inform the corresponding manufacturer party to maintain the self-service equipment. The management system can acquire monitoring data of the self-service equipment from multiple channels and multiple modes, and performs state display and fault warning on the self-service equipment. When the self-service equipment breaks down, the management system timely informs the manufacturer through the manufacturer system, so that the manufacturer can timely send an engineer to the site for maintenance, and the availability of the self-service equipment is improved. The bank self-service equipment management method connects the flows of monitoring early warning, on-line fault reporting, manufacturer notification and the like in series, realizes the whole-flow on-line and automation, and provides great support for the management of the self-service equipment.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the structures shown in the drawings without creative efforts.
Fig. 1 is a flowchart of a bank self-service device management method according to a first embodiment of the present application.
Fig. 2 is a first sub-flowchart of a bank self-service device management method according to a first embodiment of the present application.
Fig. 3 is a sub-flowchart of a bank self-service device management method according to a second embodiment of the present application.
Fig. 4 is a timing diagram of a bank self-service device management method according to an embodiment of the present application.
Fig. 5 is a first application scenario diagram of a bank self-service device management method according to an embodiment of the present application.
Fig. 6 is a schematic view of a second application scenario of the bank self-service device management method according to the embodiment of the present application.
Fig. 7 is a schematic internal structural diagram of a computer device according to an embodiment of the present application.
Fig. 8 is a schematic internal structure diagram of a bank self-service device management system according to an embodiment of the present application.
The implementation, functional features and advantages of the objectives of the present application will be further explained with reference to the accompanying drawings.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms "first," "second," "third," "fourth," and the like in the description and in the claims of the present application and in the above-described drawings (if any) are used for distinguishing between similar items and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances, in other words that the embodiments described are to be practiced in sequences other than those illustrated or described herein. Furthermore, the terms "comprise," "include," and "have," as well as any variations thereof, may also encompass other items, such as, for example, processes, methods, systems, products, or self-service devices that comprise a list of steps or elements, are not necessarily limited to only those steps or elements explicitly listed, but may include other steps or elements not explicitly listed or inherent to such processes, methods, products, or self-service devices.
It should be noted that the descriptions relating to "first", "second", etc. in this application are for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. In addition, technical solutions between various embodiments may be combined with each other, but must be realized by a person skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination should not be considered to exist, and is not within the protection scope of the present application.
Referring to fig. 1 and fig. 4 in combination, fig. 1 is a flowchart of a method for managing a bank self-service device according to a first embodiment of the present application, and fig. 4 is a timing chart of the method for managing a bank self-service device according to the embodiment of the present application. The bank self-service equipment management method is used for monitoring and managing self-service equipment 30 arranged in a bank branch hall. The self-service device 30 of the bank outlet hall includes, but is not limited to, an Automatic Teller Machine (ATM), a Cash Recycling System (CRS), an SCM-intelligent Cash Recycling Machine, a public sitting CTM, a public standing CTM, a retail CTM, a printing and controlling instrument, a receipt Machine, a Cash counter, a Cash sorter, a Teller computer, an outside counter, a double recording device, a Cash dispenser, an advertisement box, a PAD, and an FB peripheral device.
The bank self-service equipment management method provided by the first embodiment specifically comprises the following steps.
Step S102, the management system acquires monitoring data of the self-service equipment and judges whether the self-service equipment breaks down or not according to the monitoring data. The management system 40 obtains monitoring data of the self-service device 30 in real time. Wherein, the monitoring data is in the form of message. The management system 40 determines whether the self-service device 30 is malfunctioning by parsing the message.
In this embodiment, the management system 40 may obtain monitoring data from a direct connection device 60 electrically connected to the self-service device 30 (as shown in FIG. 5). The direct connection device 60 obtains the monitoring data of the self-service device 30 and uploads the monitoring data to the management system 40. The direct connection device 60 is a device directly electrically connected to the self-service device 30. It will be appreciated that direct connection devices 60 are also located at banking outlet halls.
In some possible embodiments, management system 40 may obtain monitoring data from docking service platform 70 communicatively coupled to self-service device 30 (as shown in FIG. 6). After receiving the monitoring data sent by the self-service device 30, the docking service platform 70 uploads the monitoring data to the management system 40, or after actively acquiring the monitoring data from the self-service device 30 at regular time, the docking service platform 70 uploads the monitoring data to the management system 40. The docking service platform 70 is used for docking services such as monitoring and management with the management system 40.
When the self-service device 30 fails, step S104 is performed.
In other possible embodiments, the management system 40 sends a failure message when the self-service device 30 fails. After the self-service device 30 is judged to have a fault, the management system 40 generates a fault message, and sends the fault message to a corresponding website administrator in the form of a mail, a short message or a WeChat message.
And step S104, the management system generates a maintenance case and sends the maintenance case to the manufacturer system. The management system 40 generates a maintenance case according to the fault condition of the self-service device 30 and sends the maintenance case to the vendor system 50 to inform the manufacturer of the self-service device 30 to maintain the self-service device 30 with the fault. Wherein the management system 40 and the vendor system 50 communicate data through either an isolation gateway or an access gateway.
It can be understood that the self-service device 30 corresponds to the vendor system 50, and the management system 40 supervises a plurality of self-service devices 30 simultaneously, so that the management system 40 needs to establish a communication connection relationship with a plurality of vendor systems 50 corresponding to a plurality of self-service devices 30.
The specific process of how the management system 40 generates the service cases will be described in detail below.
And S106, the manufacturer system receives the maintenance cases, generates a maintenance work order and sends the maintenance work order to the management system. After the manufacturer system 50 receives the maintenance cases, a corresponding maintenance work order is generated according to the maintenance cases, and the maintenance work order is sent to the management system 40 to inform the management system 40 that the manufacturer prepares to maintain the self-service device 30 with the fault. After the manufacturer system 50 generates the repair order, the repair order may be dispatched to the matching engineer to dispatch the engineer to the corresponding bank outlet hall to perform the field repair of the malfunctioning self-service device 30.
And step S108, the management system receives and records the maintenance work order. After receiving the repair order, the management system 40 records corresponding information.
And step S110, the management system judges whether the self-service equipment is recovered due to faults according to the monitoring data. If the self-service device 30 fails and recovers, the management system 40 can determine that the self-service device 30 has recovered according to the latest received monitoring data and can operate normally.
When the self-service device 30 is recovered from a failure, step S112 is performed.
In some possible embodiments, the management system 40 sends a recovery message when the self-service device 30 fails to recover. After the self-service device 30 is judged to have recovered from the fault, the management system 40 generates a recovery message, and sends the recovery message to a corresponding website administrator in the form of mail, short message or WeChat message.
Step S112, the management system updates the maintenance work order and closes the maintenance case. When the self-service device 30 is recovered from the fault, the management system 40 updates the maintenance work order, records the corresponding maintenance completion information, and closes the maintenance case to complete the repair flow of the self-service device 30.
In the above embodiment, the management system monitors the self-service device by acquiring the monitoring data of the self-service device. When the self-service equipment sends a fault, the management system generates a maintenance case and sends the maintenance case to the manufacturer system so as to inform the corresponding manufacturer party to maintain the self-service equipment. The management system can acquire monitoring data of the self-service equipment from multiple channels and multiple modes, and performs state display and fault warning on the self-service equipment. When the self-service equipment breaks down, the management system timely informs the manufacturer through the manufacturer system, so that the manufacturer can timely send an engineer to the site for maintenance, and the availability of the self-service equipment is improved. The bank self-service equipment management method connects the flows of monitoring early warning, on-line fault reporting, manufacturer notification and the like in series, realizes the whole-flow on-line and automation, and provides great support for the management of the self-service equipment.
Meanwhile, a network administrator does not need to intervene, and can know whether the self-service equipment fails or not and whether the failure is recovered or not through an on-line failure message or a recovery message, so that the labor cost is greatly reduced.
Please refer to fig. 2, which is a first sub-flowchart of a bank self-service device management method according to a first embodiment of the present application. In step S104, the step of generating the maintenance case by the management system specifically includes the following steps.
Step S202, the management system analyzes the monitoring data to obtain the fault reason and the equipment information of the self-service equipment. The device information includes, but is not limited to, the device model of the self-service device 30, the corresponding banking outlet, the specific address, the corresponding manufacturer, and the like.
And step S204, the management system generates a maintenance case according to the fault reason and the equipment information. The management system 40 records the cause of the fault and the equipment information in a service case so that the vendor system 50 can quickly locate the malfunctioning self-service equipment 30 and purposefully send a matching engineer for service.
Referring to fig. 3 in combination, fig. 3 is a sub-flowchart of a bank self-service device management method according to a second embodiment of the present application. The bank self-service device management method provided by the second embodiment is different from the bank self-service device management method provided by the first embodiment in that the bank self-service device management method provided by the second embodiment further includes the following steps.
Step S302, the management system obtains the time when the self-service equipment breaks down as the first time. When the management system 40 judges that the self-service device 30 is out of order through the monitoring data, the corresponding time is recorded as the first time.
Step S304, the management system obtains the time of receiving the maintenance work order as a second time. When the management system 40 receives the repair order sent by the vendor system 50, the corresponding time is recorded as the second time.
Step S306, the management system obtains the time of self-service equipment fault recovery as a third time. When the management system 40 judges that the self-service device 30 has failed and recovered through monitoring data, recording the corresponding time as a third time.
In step S308, the management system calculates a time difference between the first time and the second time as a response time difference. It will be appreciated that the time difference between the first time and the second time is the time from the onset of a failure of the self-service device 30 to the response of the vendor system 50 to the failure.
In step S310, the management system calculates a time difference between the first time and the third time as a recovery time difference. It will be appreciated that the time difference between the first time and the third time is the time from the beginning of the failure of self-service device 30 to the recovery of the failure of self-service device 30
In step S312, the management system generates an evaluation score according to the failure cause, the response time difference, and the recovery time difference. The management system 40 examines the manufacturer side corresponding to the manufacturer system 50 according to the failure reason, the response time difference and the recovery time difference, and generates a corresponding evaluation score.
In this embodiment, the evaluation criterion may be set according to actual conditions, and is not limited herein.
Other processes of the bank self-service device management method provided by the second embodiment are basically the same as those of the bank self-service device management method provided by the first embodiment, and are not described in detail herein.
In the above embodiment, the management system calculates the response time and the repair time of the corresponding manufacturer side by acquiring the time when the self-service device fails, the time when the maintenance work order is received, and the time when the self-service device fails to recover, and evaluates and examines the manufacturer side according to the failure reason, the response time and the repair time of the manufacturer side. The management system can evaluate the corresponding manufacturer for each self-service equipment type, so as to provide data reference for subsequent purchase of new equipment.
Please refer to fig. 7, which is a schematic diagram of an internal structure of a computer device according to an embodiment of the present application. The computer device 10 comprises a memory 11 and a processor 12. The memory 11 is used for storing program instructions and the processor 12 is used for executing the program instructions to implement the bank self-service device management method.
The processor 12 may be, in some embodiments, a Central Processing Unit (CPU), a controller, a microcontroller, a microprocessor or other data Processing chip for executing program instructions stored in the memory 11.
The memory 11 includes at least one type of readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a magnetic memory, a magnetic disk, an optical disk, and the like. The memory 11 may in some embodiments be an internal storage unit of the computer device, for example a hard disk of the computer device. The memory 11 may also be an external storage device of the computer device in other embodiments, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), etc. provided on the computer device. Further, the memory 11 may also include both an internal storage unit and an external storage device of the computer device. The memory 11 may be used not only to store application software installed on the computer device and various types of data, such as codes implementing a bank self-service device management method, etc., but also to temporarily store data that has been output or is to be output.
Please refer to fig. 8, which is a schematic diagram of an internal structure of a bank self-service device management system according to an embodiment of the present disclosure. The bank self-service device management system 20 includes a management system 21, a vendor system 22, and a self-service device 23. The management system 21 is in communication connection with the manufacturer system 22 and the self-service device 23 respectively. The self-service device 23 includes, but is not limited to, an Automated Teller Machine (ATM), a Cash Recycling System (CRS), an SCM smart Cash Recycling System, a public CTM, a retail CTM, a print control device, a receipt Machine, a Cash register, a Cash counter, a Cash sorter, a Teller computer, an out-of-cabinet Cash, a double-recording device, a Cash register, an advertisement box, a PAD, and an FB peripheral.
The management system 21 is configured to obtain monitoring data of the self-service device 23, and determine whether the self-service device 23 fails according to the monitoring data.
The management system 21 acquires the monitoring data of the self-service device 23 in real time. Wherein, the monitoring data is in the form of message. The management system 21 determines whether the self-service device 23 has a fault by parsing the message.
In this embodiment, the management system 21 may obtain the monitoring data from a direct connection device (not shown) electrically connected to the self-service device 23. And the direct connection equipment acquires the monitoring data of the self-service equipment 23 and uploads the monitoring data to the management system 21. Wherein, the direct connection device is a device directly electrically connected with the self-service device 23.
In some cases possible in an embodiment of the present invention, the management system 21 may obtain monitoring data from a docking service platform (not shown) communicatively coupled to the self-service device 23. The docking service platform receives the monitoring data sent by the self-service device 23 and uploads the monitoring data to the management system 21, or the docking service platform actively acquires the monitoring data from the self-service device 23 at regular time and uploads the monitoring data to the management system 21. The docking service platform is used for docking services such as monitoring and management with the management system 21.
In other possible embodiments, the management system 21 may also send a failure message when the self-service device 23 fails. After the self-service device 23 is judged to have a fault, the management system 21 generates a fault message, and sends the fault message to a corresponding device administrator in the form of a mail, a short message or a WeChat message.
The management system 21 is also used to generate and send maintenance cases to the vendor system 22 when the self-service device 23 fails.
The management system 21 generates a maintenance case from the fault situation of the self-service device 23 and sends the maintenance case to the vendor system 22 to inform the manufacturer of the self-service device 23 to repair the failed self-service device 23. Wherein the management system 21 and the vendor system 22 transmit data through an isolation gateway or an access gateway.
It can be understood that the self-service device 23 corresponds to the manufacturer system 22, and the management system 21 supervises a plurality of self-service devices 23 simultaneously, so that the management system 21 needs to establish a communication connection relationship with the plurality of manufacturer systems 22 corresponding to the plurality of self-service devices 23.
The vendor system 22 is configured to receive the service cases and generate a service order to be sent to the management system 21.
After the manufacturer system 22 receives the maintenance case, a corresponding maintenance work order is generated according to the maintenance case, and the maintenance work order is sent to the management system 21, so as to inform the management system 21 that the manufacturer is ready to repair the failed self-service device 23. After the manufacturer system 22 generates the repair order, the repair order may be dispatched to the matching engineer to dispatch the engineer to the corresponding bank outlet hall for field repair of the malfunctioning self-service device 23.
The management system 21 is further configured to receive and record a maintenance work order, and determine whether the self-service device 23 is recovered from a fault according to the monitoring data.
After receiving the repair order, the management system 21 records corresponding information.
If the self-service device 23 is recovered from the fault, the management system 21 may determine that the self-service device 23 is recovered according to the latest received monitoring data, and may operate normally.
In some possible embodiments, the management system 21 sends a recovery message when the self-service device 23 fails back. After the self-service device 23 is judged to have recovered from the fault, the management system 21 generates a recovery message, and sends the recovery message to a corresponding website administrator in the form of mail, short message or WeChat message.
When the self-service device 23 fails back, the management system 21 is also used to update the service order and close the service case.
When the self-service device 23 is recovered from the fault, the management system 21 updates the maintenance work order, records the corresponding maintenance completion information, and closes the maintenance case to complete the repair flow of the self-service device 23.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present application without departing from the spirit and scope of the application. Thus, to the extent that such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, it is intended that the present application also encompass such modifications and variations.
The above-mentioned embodiments are only examples of the present invention, and the scope of the claims of the present invention should not be limited by these examples, so that the claims of the present invention should be construed as equivalent and still fall within the scope of the present invention.
Claims (10)
1. A bank self-service equipment management method is characterized by comprising the following steps:
the management system acquires monitoring data of the self-service equipment and judges whether the self-service equipment fails according to the monitoring data;
when the self-service equipment breaks down, the management system generates a maintenance case and sends the maintenance case to a manufacturer system;
the manufacturer system receives the maintenance cases, generates maintenance work orders and sends the maintenance work orders to the management system;
the management system receives and records the maintenance work order;
the management system judges whether the self-service equipment is recovered due to faults according to the monitoring data; and
and when the self-service equipment is recovered from the fault, the management system updates the maintenance work order and closes the maintenance case.
2. The bank self-service device management method according to claim 1, wherein the generating of the maintenance case by the management system specifically comprises:
the management system analyzes the monitoring data to obtain the fault reason and the equipment information of the self-service equipment; and
and the management system generates the maintenance case according to the fault reason and the equipment information.
3. The bank self-service device management method according to claim 2, wherein the bank self-service device management method further comprises:
the management system acquires the time when the self-service equipment fails as a first time;
the management system acquires that the time of receiving the maintenance work order is a second time;
the management system acquires the time of the self-service equipment fault recovery as a third time;
the management system calculates the time difference between the first time and the second time as a response time difference;
the management system calculates the time difference between the first time and the third time as a recovery time difference; and
the management system generates an evaluation score according to the failure reason, the response time difference and the recovery time difference.
4. The bank self-service device management method according to claim 1, wherein the acquiring, by the management system, the monitoring data of the self-service device specifically comprises:
and the management system acquires the monitoring data from direct connection equipment electrically connected with the self-service equipment.
5. The bank self-service device management method according to claim 1, wherein the acquiring of the monitoring data of the self-service device by the management system further comprises:
and the management system acquires the monitoring data from a docking service platform in communication connection with the self-service equipment.
6. The bank self-service device management method according to claim 1, wherein when the self-service device fails, the bank self-service device management method further comprises:
the management system sends a fault message.
7. The bank self-service device management method according to claim 1, wherein when the self-service device fails back, the bank self-service device management method further comprises:
the management system sends a recovery message.
8. The bank self-service device management method according to claim 1, wherein the management system and the vendor system transmit data through an isolation gateway or an access gateway.
9. A computer self-service device, characterized in that the computer self-service device comprises:
a memory for storing program instructions; and
a processor for executing the program instructions to implement the bank self-service device management method of any one of claims 1 to 8.
10. A bank self-service equipment management system is characterized by comprising a management system, a manufacturer system and self-service equipment, wherein the management system is in communication connection with the manufacturer system and the self-service equipment respectively; the management system is used for acquiring monitoring data of the self-service equipment, judging whether the self-service equipment fails according to the monitoring data, and when the self-service equipment fails, generating a maintenance case and sending the maintenance case to the manufacturer system; the manufacturer system is used for receiving the maintenance cases, generating a maintenance work order and sending the maintenance work order to the management system; and the management system is also used for receiving and recording the maintenance work order, judging whether the self-service equipment is recovered due to faults according to the monitoring data, updating the maintenance work order when the self-service equipment is recovered due to faults, and closing the maintenance case.
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