CN108932799A - Self-service device fault processing system and method, storage medium - Google Patents
Self-service device fault processing system and method, storage medium Download PDFInfo
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- CN108932799A CN108932799A CN201810651082.4A CN201810651082A CN108932799A CN 108932799 A CN108932799 A CN 108932799A CN 201810651082 A CN201810651082 A CN 201810651082A CN 108932799 A CN108932799 A CN 108932799A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention provides a kind of self-service device fault processing system and method, storage medium, the system comprises: self-service device end is monitored for the fault message to its own and fault message uploads；Self-service device monitoring client carries out O&M processing, Information Statistics and long-range monitoring to the self-service device end for the fault message at self-service device end described in reception and analysis.The present invention can efficiently solve self-service device failure and save the cost by the interaction between self-service device end and self-service device monitoring client, and long-range monitoring is combined to automatically process failure and statistics fault message.
Description
Technical field
The present invention relates to data processing fields, in particular to a kind of self-service device fault processing system and method, deposit
Storage media.
Background technique
Bank self-help terminal is throughout each site of bank and from row self-help bank, when some of self-service device or self-service device
When module failure, the self-service device of current attached row can only pass through bank outlets' staff's manual contact's banking equipment operational management
Member, then corresponding equipment maintenance businessman person is contacted to site examining and repairing equipment, entire troublshooting management by banking equipment administrator
Process is longer, inefficiency.And for the unattended self-service device from row self-help bank, when equipment fault, at present
A kind of effective technical solution there is no to realize reporting for repairment for self-service device and self-service device module；
Existing self-service device manually reports process complexity for repairment, troublshooting and maintenance process can not Centralized Monitoring, it is self-service to set
Standby administrative staff can not learn equipment fault and repair in real time, be unfavorable for managing concentratedly.
Summary of the invention
In order to solve the above technical problems, the present invention provides a kind of self-service device fault processing systems and method, storage to be situated between
Matter solves current self-service device and manually reports process complexity for repairment by the interaction between self-service device end and self-service device monitoring client,
Troubleshooting low efficiency it is inferior can not in real time to self-service device breakdown maintenance and management the problem of.
According to a first aspect of the embodiments of the present invention, a kind of self-service device fault processing system, the system packet are provided
It includes:
Self-service device end, is monitored for the fault message to its own and fault message uploads；
Self-service device monitoring client, for the fault message at self-service device end described in reception and analysis, to the self-service device
End carries out O&M processing, Information Statistics and long-range monitoring.
According to a second aspect of the embodiments of the present invention, a kind of self-service device fault handling method is provided, which comprises
Self-service device end is monitored the fault message of its own and fault message uploads；
The fault message at self-service device end described in self-service device monitoring client reception and analysis carries out the self-service device end
O&M processing, Information Statistics and long-range monitoring.
According to a third aspect of the embodiments of the present invention, a kind of computer readable storage medium, the computer storage are provided
Medium includes computer program, wherein the computer program makes described one when being executed by one or more computers
A or multiple computers perform the following operations:
The operation include the steps that it is any one of as above described in self-service device fault handling method included.
Implement a kind of self-service device fault processing system provided in an embodiment of the present invention and method, storage medium, have with
Lower advantage:
1. realizing the monitoring of self-service device end fitting, management, equipment self-inspection, device reset, troublshooting and maintenance manufacturer
It registers function, for attached row self-aided terminal, site personnel can carry out EM equipment module self-test, reset, troublshooting etc. in terminal
Function；
2. self-aided terminal and all parts state are uploaded to ATMV (self-service device terminal) in real time, when self-service device one or
When multiple unit failures, work order information is notified to tie up by system automatically generated equipment fault work order, simultaneity factor by short message
Businessman person and equipment management personnel are protected, is solved from row self-service device troublshooting problem of management；
3.ATMV can monitor self-service device and part of appliance fault condition in real time, and may be implemented that remote reboot is self-service to be set
Standby, remote reset part of appliance, self-service device administrative staff can remotely carry out simple equipment fault maintenance function；
4. maintenance manufacturer carries out equipment maintenance to scene, arrives first self-aided terminal and register, self-service device is through maintenance people
After member's maintenance restores normal, ATMV solves work order automatically, to realize the concentration operation pipe of self-service device failure, maintenance
Reason, self-service device rear end administrative staff being capable of real-time watch device failure, maintenance quotient maintenance, equipment recoveries etc. in ATMV system
Situation, to realize the concentration real-time management of self-service device failure.
Detailed description of the invention
Fig. 1 is a kind of structural schematic diagram of self-service device fault processing system 1 of the embodiment of the present invention；
Fig. 2 is the structural schematic diagram at self-service device end 100 described in system 1 described in the embodiment of the present invention；
Fig. 3 is the structural schematic diagram of self-service device monitoring client 200 described in system 1 described in the embodiment of the present invention；
Fig. 4 is the structural representation of O&M processing module 220 described in self-service device monitoring client 200 described in the embodiment of the present invention
Figure；
Fig. 5 is a kind of flow chart of self-service device fault handling method of the embodiment of the present invention；
Fig. 6 is the flow chart of step S1 in the method for the embodiment of the present invention；
Fig. 7 is the flow chart of step S2 in the method for the embodiment of the present invention；
Fig. 8 is the flow chart of step S22 in the method for the embodiment of the present invention.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present invention clearer, below in conjunction with attached drawing to this hair
It is bright to be described in further detail.Firstly, being explained to professional term of the present invention:
Self-service device: be it is a kind of be combined with the self-service equipment of a variety of different financial business functions, holder is available
Function provided by the equipment completes the financial services such as inquiry, change password, deposit, withdrawal.
ATM: self-service device includes cash dispenser, deposit machine, circulator, cash recycling system.
BSM: multi-media self-helping equipment is business of not putting up cash with the maximum differential of ATM.
ATMC:ATM control system, for driving the software of self-service device, the information exchange of realization and ATMP, ATMV.
ATMP:ATM front-end system, for ATMC and DCC it is preposition between message forwarding and pretreatment, provide ATM monitoring
The transaction data that system statistics and monitoring need.
ATMV:ATM monitoring system, for monitoring real-time deal, the equipment state, failure monitoring of ATM；It provides under software
The remote control functions such as hair, day-to-day drawing；And provide the functions such as necessary equipment management, rights management, statement analysis.
Attached row self-aided terminal: it is laid on the self-aided terminal of bank outlets；
From row self-aided terminal: being laid on the self-aided terminal of the non-bankings such as market, station, subway site；
SP:Service Provider, that refers in particular to be provided by each device manufacturer herein meets the world WOSA/XFS mark
Quasi- hardware driving.
Fig. 1 is a kind of structural schematic diagram of self-service device fault processing system 1 of the embodiment of the present invention；It is described referring to Fig. 1
System 1 includes:
Self-service device end 100, is monitored for the fault message to its own and fault message uploads；Self-service device system
System (ATMC) terminal is used to monitor the state of self-service device modules, and periodically to self-aided terminal monitoring client sending device state
Information, while receiving the teleinstruction from self-aided terminal monitoring client, realize that self-service device module resets and equipment stop machine.
Self-service device monitoring client 200, for the fault message at self-service device end 100 described in reception and analysis, to it is described from
Equipment end 100 is helped to carry out O&M processing, Information Statistics and long-range monitoring.Self-aided terminal monitoring client (ATMV) is received to be set from self-service
The EM equipment module state message of standby terminal generates self-service device work order and notifies work order contact person, supports to self-service
The instructions such as terminal sends machine of remotely stopping, EM equipment module resets, generate all kinds of monitoring and statistics reports.
The present invention can efficiently solve self-service device event by the interaction between self-service device end and self-service device monitoring client
Barrier and save the cost, and long-range monitoring is combined to automatically process failure and statistics fault message.
Fig. 2 is the structural schematic diagram at self-service device end 100 described in system 1 described in the embodiment of the present invention；Referring to fig. 2, institute
Stating self-service device end 100 includes:
Failure monitoring module 110, for the self-service device end 100 operating status and fault message be monitored,
And the operating status and fault message are uploaded to the self-service device monitoring client；
Self-test reseting module 120 carries out self-test and reset for the component to the self-service device end 100, sets when self-service
When some standby module failure, self-service device administrator can log into self-aided terminal administrator's menu, carry out the EM equipment module
Self-test and reset, to realize the simple maintenance of certain module failure；
Repair module 130, for reporting request for repairment to 100 monitoring client of self-service device transmission, as self-service device administrator
When passing through equipment self-inspection in equipment or reset operation can not repair malfunctioning module, troublshooting function can choose, fill in event
Guarantee information is sent to ATMV system generating device work order by terminal called after barrier equipment and contact information；And
Maintenance is registered module 140, and for receiving the information that maintenance staff's maintenance is registered, (short message sends situation statistics, equipment
Failure rate statistics, maintenance quotient's repair statistics, work order statistics)；ATMV generating device work order simultaneously notifies maintenance factory
Shang Hou when maintenance manufacturer to device context carries out maintenance of equipment, first carries out maintenance manufacturer and registers, and compiles in terminal input work order
Number, ATMV verifies work order in real time and numbers and record maintenance manufacturer repair.
Fig. 3 is the structural schematic diagram of self-service device monitoring client 200 described in system 1 described in the embodiment of the present invention；Referring to figure
3, the self-service device monitoring client 200 includes:
Information analysis module 210, the fault message for self-service device end 100 described in reception and analysis；
O&M processing module 220, for carrying out operation and maintenance processing to the self-service device end 100 and generating operation/maintenance data
(setting device class, event category, service time, equipment contact information etc.)；And
Long-range processing module 230, for remotely being handled the self-service device end 100.For part from row equipment
When module failure, ATMV system end self-service device administrative staff can choose according to fault condition and remotely stop machine, EM equipment module
The operation such as reset, remotely solves simple equipment fault.
Fig. 4 is the structural representation of O&M processing module 220 described in self-service device monitoring client 200 described in the embodiment of the present invention
Figure；Referring to fig. 4, the O&M processing module 220 includes:
Work order setting unit 221, for work order parameter, starting to be arranged according to the fault message at self-service device end
Configuration equipment is configured to when being abnormal, whether system starts work order, starts every single order when which kind of work order and worksheet
The time-out time of section.After system investigation to the specified module of equipment, designated state, need to judge whether it is abnormal, if it is different
The often work order of what mode of the starting, and the time range (also referred to as service time) that notice is sent again, after work order generates,
Different time points need to notify different contact persons.Notice configuration is exactly for configuring during worksheet, to Mr. Yu's class
Failure, some processing stage notify nominator；By the way that work order parameter is arranged, when self-service device module failure can be set
Specified contact person is notified after starting condition, time and the work order generation of workform management.
Work order generation unit 222, for automatically generating work order according to the work order parameter.Generate O&M
Work order is in two kinds of situation: the first is when self-service device module failure, and malfunction is sent to ATMV, and ATMV system is according to fortune
It ties up work order parameter setting and generates work order.When such as self-service device card reader module failure, self-service device will by state notifying
Card reader module malfunction is sent to ATMV, and ATMV generates card reader failure according to this equipment work order parameter setting situation
Work order；Second is when self-service device terminal management personnel are in terminal initiating equipment troublshooting, and ATMV receives the pen
Fault repairing information then generates work order.
Work order notification unit 223, for passing through the maintenance of short message or lettergram mode into the work order
Personnel send notice；And
Work order solves unit 224, records maintenance solution information for the maintenance staff and updates the maintenance mans
Single state.ATMV generate work order after, according to notice configuration contact information, to worksheet contact person send short message or
Mail notification.It after worksheet personnel are connected to work order notice, registers to equipment end, ATMV receives maintenance manufacturer and registers information
Afterwards, maintenance staff's response time is recorded, after equipment fault solves, this work order is set to automatically and has solved shape by ATMV system
State, entire trouble ticket dispatch process terminate.
The O&M processing module 220 further include: report generation unit, for timing to the failure at the self-service device end
Information and operation information are monitored and analyze, and generate prevention apparatus failure report.ATMV system can run feelings according to system
All kinds of reports such as condition generating device module failure statistical form, work order disposition statistical form, maintenance quotient's maintenance situation statistical form
Table for analyzing and managing in the Unified Set of self-service device and self-service device module failure, while being predicted equipment failure rate, is used for
The equipment faults situations such as great festivals or holidays, the big day of trade are analyzed in advance, to be prevented in advance.
Fig. 5 is a kind of flow chart of self-service device fault handling method of the embodiment of the present invention；Referring to Fig. 5, the method
Include:
Step S1, self-service device end is monitored the fault message of its own and fault message uploads；
Step S2, the fault message at self-service device end described in self-service device monitoring client reception and analysis self-service are set to described
Standby end carries out O&M processing, Information Statistics and long-range monitoring.
Fig. 6 is the flow chart of step S1 in the method for the embodiment of the present invention；Referring to Fig. 6, the step S1 includes:
Step S11, failure monitoring module are monitored the operating status and fault message at the self-service device end, and will
The operating status and fault message are uploaded to the self-service device monitoring client；
Step S12, self-test reseting module carry out self-test and reset to the component at the self-service device end；
Step S13, repair module report request for repairment to self-service device monitoring client transmission；And
Step S14, maintenance module of registering receive maintenance staff and repair the information registered.
Fig. 7 is the flow chart of step S2 in the method for the embodiment of the present invention；Referring to Fig. 7, the step S2 includes:
Step S21, the fault message at self-service device end described in information analysis module reception and analysis；
Step S22, O&M processing module carry out operation and maintenance processing to the self-service device end and generate operation/maintenance data；With
And
Step S23, long-range processing module remotely handle the self-service device end.
Fig. 8 is the flow chart of step S22 in the method for the embodiment of the present invention；Referring to Fig. 8, the step S22 includes:
Work order parameter is arranged according to the fault message at self-service device end in step S221, work order setting unit；
Step S222, work order generation unit automatically generate work order according to the work order parameter；
Step S223, work order notification unit pass through the maintenance of short message or lettergram mode into the work order
Personnel send notice；And
Step S224, the maintenance that work order solves maintenance staff described in unit record solve information and update the maintenance
Work order state.
In addition, the step S22 further include: fault message and fortune of the report generation unit timing to the self-service device end
Row information is monitored and analyzes, and generates prevention apparatus failure report.
The present invention can efficiently solve self-service device event by the interaction between self-service device end and self-service device monitoring client
Barrier and save the cost, and long-range monitoring is combined to automatically process failure and statistics fault message.
In addition, the present invention also provides a kind of computer readable storage medium, the computer readable storage medium includes
Computer program, which is characterized in that the computer program by one or more computers execute when make it is one or
Multiple computers perform the following operations: the operation includes the steps that self-service device fault handling method as described above is included,
Details are not described herein.
Through the above description of the embodiments, those skilled in the art can be understood that the present invention can be by
The mode of software combination hardware platform is realized.Based on this understanding, technical solution of the present invention makes tribute to background technique
That offers can be embodied in the form of software products in whole or in part, which can store is situated between in storage
In matter, such as ROM/RAM, magnetic disk, CD, including some instructions use is so that a computer equipment (can be individual calculus
Machine, server or network equipment etc.) execute method described in certain parts of each embodiment of the present invention or embodiment.
The above disclosure is only a preferred embodiment of the invention, cannot limit protection of the invention certainly with this
Range, therefore is still fallen within by right of the present invention and is wanted for equivalent variations made by above-described embodiment according to the introduction of the claims in the present invention
It asks in the range of being covered.
Claims (11)
1. a kind of self-service device fault processing system, which is characterized in that the system comprises:
Self-service device end, is monitored for the fault message to its own and fault message uploads；
Self-service device monitoring client, for the fault message at self-service device end described in reception and analysis, to the self-service device end into
The processing of row O&M, Information Statistics and long-range monitoring.
2. system as described in claim 1, which is characterized in that the self-service device end includes:
Failure monitoring module, for the self-service device end operating status and fault message be monitored, and by the fortune
Row state and fault message are uploaded to the self-service device monitoring client；
Self-test reseting module carries out self-test and reset for the component to the self-service device end；
Repair module, for reporting request for repairment to self-service device monitoring client transmission；And
Maintenance is registered module, repairs the information registered for receiving maintenance staff.
3. system as described in claim 1, which is characterized in that the self-service device monitoring client includes:
Information analysis module, the fault message for self-service device end described in reception and analysis；
O&M processing module, for carrying out operation and maintenance processing to the self-service device end and generating operation/maintenance data；And
Long-range processing module, for remotely being handled the self-service device end.
4. system as claimed in claim 3, which is characterized in that the O&M processing module includes:
Work order setting unit, for work order parameter to be arranged according to the fault message at self-service device end；
Work order generation unit, for automatically generating work order according to the work order parameter；
Work order notification unit, for being sent by the maintenance staff of short message or lettergram mode into the work order
Notice；And
Work order solves unit, records maintenance solution information for the maintenance staff and updates the maintenance work order state.
5. system as claimed in claim 4, which is characterized in that the O&M processing module further include:
Report generation unit is monitored and analyzes for fault message and operation information of the timing to the self-service device end,
Generate prevention apparatus failure report.
6. a kind of self-service device fault handling method, which is characterized in that the described method includes:
Self-service device end is monitored the fault message of its own and fault message uploads；
The fault message at self-service device end described in self-service device monitoring client reception and analysis carries out O&M to the self-service device end
Processing, Information Statistics and long-range monitoring.
7. method as claimed in claim 6, which is characterized in that the self-service device end carries out failure letter to the self-service device end
Breath monitoring and fault message upload include:
Failure monitoring module is monitored the operating status and fault message at the self-service device end, and by the operating status
The self-service device monitoring client is uploaded to fault message；
Self-test reseting module carries out self-test and reset to the component at the self-service device end；
Repair module reports request for repairment to self-service device monitoring client transmission；And
Maintenance module of registering receives maintenance staff and repairs the information registered.
8. method as claimed in claim 6, which is characterized in that self-service device described in the self-service device monitoring client reception and analysis
The fault message at end, carrying out O&M processing, Information Statistics and long-range monitoring to the self-service device end includes:
The fault message at self-service device end described in information analysis module reception and analysis；
O&M processing module carries out operation and maintenance processing to the self-service device end and generates operation/maintenance data；And
Long-range processing module remotely handles the self-service device end.
9. method as claimed in claim 8, which is characterized in that the O&M processing module runs the self-service device end
Maintenance processing and generation operation/maintenance data include:
Work order parameter is arranged according to the fault message at self-service device end in work order setting unit；
Work order generation unit automatically generates work order according to the work order parameter；
Work order notification unit sends notice by the maintenance staff of short message or lettergram mode into the work order；
And
The maintenance that work order solves maintenance staff described in unit record solves information and updates the maintenance work order state.
10. method as claimed in claim 9, which is characterized in that the O&M processing module transports the self-service device end
Row maintenance processing and generation operation/maintenance data further include:
Report generation unit timing is monitored and analyzes to the fault message and operation information at the self-service device end, generates pre-
Anti- equipment fault report.
11. a kind of computer readable storage medium, the computer readable storage medium includes computer program, and feature exists
In the computer program makes one or more of computers execute following behaviour when being executed by one or more computers
Make:
The operation includes the steps that the self-service device fault handling method as described in any one of claim 6-10 includes.
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| CN109615390A (en) * | 2018-12-28 | 2019-04-12 | 深圳怡化电脑股份有限公司 | Determine the method, apparatus and self-aided terminal of self-aided terminal type of transaction |
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