JP2009015785A - Automatic machine monitoring system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automatic machine monitoring system, capable of appropriately responding to the failure of an automatic machine. <P>SOLUTION: The system comprises a monitoring server 103 which intensively monitors and remotely controls the automatic machine 101; and a monitoring client 105 connected to the monitoring server 103. The monitoring server 103 includes a receiving means 107 which receives failure information related to a failure of the automatic machine 101 from the automatic machine 101; a storage means 104 which stores the failure information received by the receiving means 107; a determination means 110 which determines, based on the failure information stored in the storage means 104, a priority of restoration response to the failure of the automatic machine 101; and a screen formation means 112 which forms, according to the priority of failure response determined by the determination means 110, a screen to be displayed on a display part 200 of the monitoring client 105. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an automatic machine monitoring system, and in particular, an automatic cash transaction apparatus (ATM), an automatic cash dispenser (CD) installed in a financial institution or the like, a bookkeeping machine for writing transaction information in a passbook, and an automatic contract machine. The present invention relates to an automatic machine monitoring system that centrally monitors the state of an automatic machine.

  In the automatic machine monitoring system, a monitoring system composed of a client and a server is constructed in a monitoring center, and is connected to an automatic machine installed in a manned or unmanned store via a network. When the state of the automatic machine changes due to a line failure or the like, the state information is notified to the monitoring server together with store information and automatic machine information for identifying itself via the line network. Upon receiving information from the monitoring server, the monitoring client displays the status of the automated machine to the operator, and the operator automatically sends a command for controlling the status to the automated machine via the monitoring server as necessary. Control the state of the machine. The monitoring work of the monitoring center operator is to deal with a failure in an automatic machine.

  The message received from the automatic machine by the monitoring server includes fault information (such as an error code) as status information. Failures that occur in automated machines can be recovered by the automated machines themselves, troubles that can be recovered by sending commands from a remote monitoring center, financial institutions staff, security guards, and maintenance staff There are failures that can be recovered by operating an automatic machine, broadband failures that cannot be recovered due to failures in peripheral devices such as hosts and networks, and local power outages.

  The operator determines the necessity of the response based on the status information of the automatic machine at that time, and if the response is necessary, the operator looks at the transaction information of the automatic machine, the medium (banknote, coin, passbook, card, etc.), etc. It is necessary to determine the response contents such as communication to the organization, request for dispatch to security guards and maintenance personnel, command transmission, etc., and to deal with the failure of the automatic machine. In addition, after the response is completed, the operator himself / herself also creates a report describing the failure content and the response content for the automatic machine in which the failure has occurred.

  Patent Document 1 discloses a technology related to an automatic machine monitoring system and a monitoring method capable of handling failure and monitoring work of an automatic machine based on state information of the automatic machine.

JP 2003-296799 A

  However, in the automatic machine monitoring system of the prior art, only the state of the automatic machine is displayed, and the operator determines whether or not to respond from the trouble content, transaction, and media information of the automatic machine, and determines the content of the response, Contacting financial institutions, sending out requests to security guards and maintenance personnel, sending commands, and handling troubles in automated machines.

  For this reason, even for faults that are caused by external factors that are not attributable to the automatic machine and cannot be recovered unless the external factors are removed, contact the financial institution, request for dispatch to security guards and maintenance personnel. There is a problem that responding to troubles during handling of automatic machines, where commands are sent to deal with troubles of automatic machines, and priority should be given to the end-user response, cannot be dispatched.

  An object of the present invention is to provide an automatic machine monitoring system that appropriately copes with a failure of an automatic machine.

  To achieve the above object, an automatic machine monitoring system according to the present invention is an automatic machine monitoring system comprising a monitoring server that centrally monitors and remotely controls automatic machines, and a monitoring client connected to the monitoring server. The monitoring server includes a receiving unit that receives fault information related to a fault of the automatic machine, a storage unit that stores the fault information received by the receiving unit, and the fault information stored in the storage unit. A determination unit for determining a recovery priority for the failure of the automatic machine, and a screen creation for generating a screen to be displayed on the display unit of the monitoring client according to the failure response priority determined by the determination unit Means.

  In addition, the determination means may determine the priority of the recovery response to the failure of the automatic device based on the specific failure information, the reception period of the failure information, the number of reception of the failure information, or the installation location of the automatic device. The screen creation means selectively selects the specific failure information, the reception period of the failure information, the number of receptions of the failure information, or the installation location of the automatic machine according to the determined priority. A screen that is extracted and displayed on the display unit of the monitoring client can be created.

  According to the present invention, it is possible to appropriately cope with a failure by setting the priority of the response to the failure of the automatic machine.

  Next, the best mode for carrying out the present invention will be described based on the following embodiments with reference to the drawings.

First, an automatic machine monitoring system according to this embodiment will be described with reference to FIG.
FIG. 1 is a diagram showing a configuration example of an automatic machine monitoring system. The automatic machine monitoring system includes a store 100 and a monitoring center 102 via a circuit network.

  The store 100 is a bank branch as an example, and includes an automatic machine 101 such as an ATM, a CD, a writing machine, and an automatic contract machine.

  The monitoring center 102 includes a monitoring server 103, a storage device 104, and a monitoring client 105. The monitoring server 103 monitors the state of the automatic machine 101 (for example, a connection state, an operation state, and a failure state).

  The storage device 104 stores various types of information necessary for determining the state of the automatic machine 101, necessity of handling an operator, determining the contents of handling, and the like. The storage device 104 includes an automatic machine status table 114, a failure information table 115, a progress counter table 116, a correspondence table 117, a command table 118, a contact table 119, an automatic machine location information table 120, a failure occurrence time interval table 121, and an automatic. It is composed of a simultaneous machine failure occurrence number table 122.

  The automatic machine state table 114 is data describing the state of the automatic machine 101. The automatic machine status table 114 includes the fault code information 305, the store number, machine number, model, software version, communication status, device status, remaining cash amount, transaction information at the time of failure, host failure information, and forgotten information of the automatic machine 101. It is composed of The contents of the automatic machine state table 114 are added or updated whenever a failure occurs or a state changes.

  The failure information table 115 is data describing failure information for determining whether or not the automatic machine 101 needs to respond to a failure and details of the response. The failure information table 115 includes an error code, transaction type, progress counter, medium status, and corresponding data.

  The correspondence contents table 117 is data describing detailed correspondence contents and procedures for the failure of the automatic machine 101. The correspondence content table 117 includes data for inquiry, transaction confirmation, transaction cancellation, command transmission, handover information, security response, branch response, and maintenance response.

  The progress counter table 116 is data describing information obtained by countering the progress of transactions of the automatic machine 101. For example, “0” is waiting for a transaction start, “1” is a transaction selection, and “2” is an input process. Each transaction content is replaced with a numerical value, and this numerical value indicates the progress of the transaction.

  The command table 118 is data describing information necessary for creating a command to be transmitted to the automatic machine 101 when the automatic machine 101 responds to a failure. The command table 118 is composed of data of error codes and commands (for example, card return, passbook return, bill collection, reset).

  The contact table 119 is data describing contact information for contacting a financial institution or requesting a security guard or maintenance staff to work when a failure of the automatic machine 101 is dealt with. The contact address table 119 is composed of data of financial institution name, security company name, maintenance company name, contact information (for example, telephone number, FAX number), and person in charge name.

  The automatic machine position information table 120 is data describing information for specifying the installation location of the automatic machine 101 and the positional relationship with each automatic machine 101. The automatic machine position information table 120 is composed of address, zip code, latitude and longitude data of the automatic machine 101.

  The failure occurrence time interval table 121 is data describing information specifying a reference time interval for determining that a failure occurrence of the automatic machine 101 has occurred within the same time due to a specific event. The failure occurrence time interval table 121 is composed of error code, model, and time data.

  The automatic machine simultaneous failure occurrence number table 122 is data describing information for determining that the number of occurrences of the same failure is equal to or more than a certain number as the occurrence of a specific event. The automatic machine simultaneous failure occurrence number table 122 is composed of data on the number of operating units, the number of monitored units, the number of monitored units by group, and the number of threshold units.

  The control unit 106 controls and controls the entire monitoring server 103. The control unit 106 includes a state storage unit 109, a failure determination unit 110, and a state information screen creation unit 112.

  The state storage unit 109 acquires information about the state of the automatic machine 101 included in the message received from the automatic machine 101 by the automatic machine transmission / reception unit 107 and stores the acquired information in the storage device 104. This information is data constituting an automatic machine state table 114 (details will be described later) of the storage device 104.

  The failure determination unit 110 determines the priority of the operator corresponding to the failure of the automatic machine 101 based on the failure contents described in the automatic machine state table 114 (determination method will be described later). As an example of priority, there are three levels of emergency response, non-emergency response, and no response required.

  The status information screen creation unit 112 displays the determination result of the priority of the operator response to the failure of the automatic machine 101 by the failure determination unit 110, the automatic machine state table 114, and the failure information table 115 on the display unit 200 of the monitoring client 105. A status information screen, which is a content screen for extracting desired items, is created.

FIG. 3 shows a display example of the status information screen displayed on the display unit 200 of the monitoring client 105.
The status information screen 300 in FIG. 3 is a screen when the determination result by the failure determination unit 110 is an emergency response, and includes a failure occurrence time 301, branch information 302, automatic machine number information 303, operation information 304, and failure code information 305. It is configured.

  The failure occurrence time 301 is the time when the failure of the automatic machine 101 occurs, and is extracted from the automatic machine state table 114 by the state information screen creation unit. The branch information 302 is information of a branch name provided in the automatic machine 101 in which a failure has occurred, and is extracted from the automatic machine status table 114 by the status information screen creation unit. The automatic machine number information 303 is information on the ID number of the automatic machine 101 assigned to each branch, and is extracted from the automatic machine state table 114 by the state information screen creation unit. The operation information 304 is information indicating whether or not the automatic machine 101 is in an operating state, and is extracted from the automatic machine state table 114 by the state information screen creation unit.

  The failure code information 305 is information indicating the type of failure that has occurred in the automatic machine 101, and is extracted from the automatic machine state table 114.

  The command transmission unit 113 transmits a command to the automatic machine 101 according to a preset rule in response to a command transmission request from the monitoring client 105 to the automatic machine 101.

  The automatic machine transmission / reception unit 107 communicates with the automatic machine 101 and receives a message related to a failure from the automatic machine 101. Here, as a failure to send a message, for example, the automatic machine 101 may not be able to continue a transaction or a business due to a failure of a part handling an end user medium (passbook, card, transfer card, forms, cash, etc.). There are serious obstacles. In addition, it is a logical failure, that is, a failure that occurs outside the so-called transaction, and the automatic machine 101 cannot continue the transaction or business due to the remaining amount of media (cash, forms, etc.) is low or the media is out. There are obstacles to become. Furthermore, there is a failure that the store 100 and the automatic machine 101 cannot be monitored due to a line network failure or a store / regional power failure.

  The monitoring client transmission / reception unit 108 communicates with the monitoring client 105 and transmits the status information screen created by the monitoring server 103 to the monitoring client 105.

  The monitoring client 105 is connected to the monitoring server 103 via a LAN, has a display unit 200, displays the state of the automatic machine 101 transmitted from the monitoring server 103 on the screen of the display unit 200, and is monitored by an operator's operation. The state of each automatic machine 101 stored in the server 103 is acquired and displayed on the screen of the display unit 200. Further, the monitoring client 105 designates a control command with the automatic machine 101 by an operator's operation, and transmits the control command to the designated automatic machine 101.

FIG. 2 is a flowchart showing a processing procedure corresponding to a failure of the automatic machine 101 by the monitoring server 103.
In the message reception (S901), the automatic machine transmission / reception unit 107 receives a message from the automatic machine 101.

  In storing the automatic machine state (S902), the state storage unit 109 stores the message received from the automatic machine 101 in the storage device 104 as data of the automatic machine state table 114.

  In the failure determination operator response required (S903), the failure determination unit 110 determines whether the operator needs to respond to the failure based on the failure code information 305 and the failure information table 115 in the automatic machine status table 114.

  When the failure of the automatic machine connection failure occurs (S904), the failure determination unit 110 determines that the cause of the disconnection of the automatic machine 101 is a line network failure or a failure based on the failure code information 305 and the failure information table 115 of the automatic machine state table 114. Determine whether it is an external / disaster factor such as a power outage.

  When the number of failures exceeds the set number (S905), the failure determination unit 110 determines that the cause of the failure of the automatic machine 101 is based on the automatic machine state table 114 and the set number of automatic machine simultaneous failure occurrence number table 122. It is determined whether or not the event occurs systematically.

  When the failure occurs within the set time (S906), the failure determination unit 110 causes the failure of the automatic machine 101 to be the same cause based on the automatic machine state table 114 and the set time of the failure occurrence time interval table 121. Determine whether or not.

  In the occurrence area 80% failure occurrence (S907), the failure determination unit 110 determines the automatic machine 101 in the majority (80%) in the same area based on the automatic machine state table 114 and the automatic machine position information table 120. It is determined whether or not a failure has occurred.

  When a geographically linear failure occurs (S908), the failure determination unit 110 determines that the failure-occurring automatic machine 101 does not settle in the same area based on the automatic machine state table 114 and the automatic machine position information table 120. Then, it is determined whether or not it occurs linearly.

  Next, a procedure for creating a display screen to be displayed on the display unit 200 of the monitoring client 105 will be described with reference to the steps (S901 to S908) described above.

  Automatic machine connection failure occurrence (S904), more than the set number of failures (S905), failure within the set time (S906), 80% failure occurrence in the occurrence area (S907) and geographically linear failure occurrence (S908) If applicable, status information screen creation 1 (S909) is performed based on the correspondence content table 117.

  On the other hand, an automatic machine connection failure failure occurs (S904), a failure occurs in excess of the set number (S905), a failure occurs within a set time (S906), an 80% failure occurs in the occurrence region (S907), and a geographically linear failure occurs (S908). ), The status information screen creation 2 is performed based on the correspondence content table 117 (S910).

  Further, in the case where the failure determination operator response required (S903) is not required, the status information screen creation unit 112 performs status information screen creation 3 (S911).

  Information on each status information screen created in S909, S910, and S911 is aggregated to create a status information screen to be displayed on the monitoring client (S912). The monitoring client transmission / reception unit 108 transmits the created status information screen to the monitoring client 105 (S913).

3 and 4 are display examples of the status information screen displayed on the monitoring client 105. FIG.
Here, the determination conditions for determining the priority in this case are: (1) Fault code information 305 is “1234” when an automatic machine connection failure (S904) occurs. ) Is set to “5”, (3) failure occurrence time 301 within the set time (S906) is “within 5 minutes”, (4) 80% failure occurrence within the occurrence area (S907) is “ Branch A / B / C / E / H is within the same area.

  In FIG. 3, the number of failure occurrences of the automatic machine 101 is four. Since the determination condition (2) in this example is five, all the four displayed faults indicate that the emergency response is necessary.

  On the other hand, in FIG. 4, the failure occurrence automatic machines 306, 307, 308, 310, 311 and 314 determine that a failure has occurred due to, for example, a wide-area power outage based on the determination condition, and change the display color, thereby changing the operator of the monitoring center 102. The response priority is reduced, and it is shown that it is possible to cope with the failure after confirming that external factors such as natural disasters have been released.

  The items displayed on the display screen are not limited to the items described in the figure, and may be configured to be selected and displayed from items stored in the automatic machine status table.

  With the above configuration, in this embodiment, it is possible to display on the monitoring client the priority of the operator response to the failure of the automatic machine 101.

  The present invention is not limited to the specifically disclosed embodiments, and various modifications and changes can be made without departing from the scope of the claims.

The figure which shows the structural example of the automatic machine monitoring system by the Example of this invention. The flowchart which shows the process sequence of the monitoring server by the Example of this invention. The figure which shows the example of the monitoring client display screen by the Example of this invention (the 1). FIG. 6 is a diagram (part 2) illustrating an example of a monitoring client display screen according to the embodiment of the present invention.

Explanation of symbols

100: Store 101: Automatic machine 102: Monitoring center 103: Monitoring server 104: Storage device 105: Monitoring client 106: Control unit

Claims (2)

In an automatic machine monitoring system comprising a monitoring server that centrally monitors and remotely controls automatic machines, and a monitoring client connected to the monitoring server,
The monitoring server
Receiving means for receiving failure information relating to the failure of the automatic machine;
Storage means for storing the failure information received by the receiving means;
Determination means for determining a priority of recovery response to a failure of the automatic machine based on the failure information stored in the storage means;
An automatic machine monitoring system, comprising: a screen creation unit that creates a screen to be displayed on the display unit of the monitoring client in accordance with the failure handling priority determined by the determination unit. The determination means determines the priority of the recovery response to the failure of the automatic machine based on the specific failure information, the reception period of the failure information, the number of reception of the failure information, or the installation location of the automatic machine. And
The screen creation means selectively extracts the specific fault information, the reception period of the fault information, the number of received fault information, or the installation location of the automatic machine according to the determined priority, 2. The automatic machine monitoring system according to claim 1, wherein a screen to be displayed on a display unit of the monitoring client is created.

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