JPS62298894A - Monitor control system for automatic transactor - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] 3. Detailed Description of the Invention [Summary] When an automatic transaction device is installed in an unmanned store and a failure occurs, it dials a nearby branch during the day and operates after hours. At times, remote monitoring is possible by dialing the monitoring center, and during off-hours operation, the system monitors the operating status of automatic machines at the monitoring center.

[Industrial application field]

In recent years, automatic transaction devices such as automatic teller machines have been installed in high-traffic locations such as train stations and department stores, making it possible to withdraw cash without having to go to a bank. It is becoming. When an automatic transaction device is installed in an unmanned store in this way, if the amount of banknotes stored is low or the device malfunctions, it is necessary to notify management personnel and take prompt action. The present invention
The present invention relates to a monitoring and control system that efficiently monitors the operational status of automatic transaction devices installed in unmanned stores from a remote location and operates them unmanned.

[Conventional technology]

FIG. 4 is a block diagram showing a conventional supervisory control system for an automatic transaction device. Reference numeral 1 denotes an unmanned store, in which an automatic transaction device 2 is installed and connected to a host computer 3 via a dedicated line 4, so that cash transactions are processed online.

However, in automatic teller machines and the like, if a paper jam or malfunction of banknotes occurs, or a near-end of stored banknotes occurs, a prompt response must be taken.

For this purpose, a public line 5 is used to connect to the nearest branch 6, and if a failure as described above occurs, dialing is automatically performed and the branch 6 is notified. Then, management personnel from branch 6 come to take measures and restore the system. Note that 7 is a telephone exchange.

[Problem that the invention seeks to solve]

However, automated transaction devices are now being operated outside of bank opening hours, and this trend is becoming more and more common. When operating the automatic transaction device, if a failure occurs in the automatic transaction device, it becomes difficult to monitor and deal with the problem.

The technical problem of the present invention is to solve such problems in conventional monitoring and control systems for automated transaction devices, and to enable the monitoring center to operate even outside business hours when a failure occurs in an automated transaction device at an unmanned store. The goal is to provide accurate notification so that prompt action can be taken.

[Means for solving problems]

FIG. 1 is a block diagram illustrating the basic principle of a supervisory control system for an automatic transaction device according to the present invention.

8 is an automatic transaction device according to the present invention, and the nearest branch 6
Monitoring and control equipment A, B, etc., monitoring center 9, etc.
- is connected to via public line 5. On the automatic transaction device 8 side, the monitoring control bag f of any monitoring station 6.9...
The telephone numbers a, b, c, etc. of the respective supervisory control devices A, B, etc. can be dialed to fA, B, and so on.
It has a dial number storage section 10 in which .
The telephone number selected by the dial number selection section 11 is then dialed, the calling device 12 is started, and a call is made to the monitoring station. The dial number selection section 11 is connected to a condition setting section 13 for selecting the monitoring and control apparatuses A, B, . dial numbers a, b, . . . are selected. Further, the event detection signal of the automated teller machine is inputted to the dial number selection section 11 from the event monitoring section 14, and the dial number selection section 11 is activated.

[Effect]

A failure or the like occurs in the automated transaction device 8, and the event monitoring unit 1
When the event detection signal from 4 is input to the selection section 11, the dial number selection section 11 selects the monitoring control devices A, B, . . . On the other hand, the condition setting section 13 is provided with criteria for selecting a dialing partner. For example, there are three criteria for selecting a partner:

Next, the details will be explained.

■The supervisory control devices A, B, etc. issue a command.

- Based on scheduled operation of automatic transaction device 8.

- Based on instructions from the center host computer of the automatic transaction device 8.

(2) The supervisory control devices A, B, etc. can dial the automatic transaction device 8 and send commands to the condition setting section 13 side. Then, in accordance with this command, the automatic transaction device 8 makes a call to the supervisory control devices A, B, . . . .

■The automatic transaction device 8 side has a scheduler, which uses a timer to select the dial number a of the branch 6 if a failure occurs, for example, during the business hours of the bank branch 6, and to monitor it if it is outside the business hours. The dial numbers S, C, etc. of the control device A1B... are set to be selected.

(2) Furthermore, since the automatic transaction device 8 is connected online to the host computer, selection conditions for the monitoring and control devices A, B, . . . can be commanded from the host computer to the automatic transaction device 8 side.

In this way, when the supervisory control devices A, B, etc. are dialed and the line is connected, the event data detected by the event monitoring section 14 is sent to the monitoring station via the calling device 12 and the public line 5. Sent and supervisory control equipment! ! A, B...
Then, action is taken on the automatic transaction device according to the content of the received event.

〔Example〕

Next, how the automatic transaction device monitoring and control system according to the present invention is actually implemented will be explained using examples. FIG. 2 is a block diagram showing the system configuration of the automatic transaction device monitoring and control system according to the present invention. In this embodiment, an automatic transaction device W8 installed in an unmanned store 1 is connected to a plurality of after-hours monitoring centers 9 . . . in addition to the nearest branch 6 via a public line 5. The selection of the monitoring control devices A, B, etc. at these monitoring stations 6.9... is done by dialing from the automatic transaction device 8,
Corrective action is taken in response to the dialed monitoring station 6.9....

FIG. 3 is a block diagram showing a specific embodiment of the supervisory control system provided within the automatic transaction device. The monitoring point 6 with the dial number a is, for example, the nearest bank branch, the monitoring station 9 with the dial number c... is a monitoring center such as a security company, and these are public lines. 5, it is connected to the automatic transaction device 8 of the present invention.

In the automatic transaction device 8, when a failure such as a near-end or jam of banknotes stored in the automatic transaction device occurs,
It has an event monitoring section 14 that detects such an event, and when such an event occurs, it is notified to the dial number selection section 11, and the monitoring control device A, B, . . . is selected.

The condition setting section 13 includes, for example, a scheduler 15, a center host receiving section 16 that selects a monitoring station in response to a command from the host computer 3, and a monitor that selects a specified monitoring station from the monitoring control devices A, B, etc. It has a device receiving section 17 and the like.

The scheduler 15 is manually supplied with time information by a timer 18, and a monitoring station is selected according to the time by comparing the scheduler's preset contents with the time information. For example, dial number a of branch 6 is selected between 9:00 a.m. and 5:00 p.m., which is the business hours of banks, etc., and dial number a of branch 6 is selected during off-hours and between 17:00 and 19:00, when automatic transaction equipment is in operation, and is operated by security companies, etc. The scheduler 15 is set so that dialing is performed by selecting the dial numbers s, c, . . . of the monitoring center 9 .

Further, if it is necessary to select a monitoring station according to a command from the host computer 3, the dial number of the monitoring station is selected according to the command input from the host computer 3 to the center host receiving section 16.

Furthermore, the automatic transaction device 8 can receive dialing from the supervisory control devices A, B, . . . and perform dial number selection and operations. For this purpose, a call receiving section 19 is provided,
When a call arrives, its contents are analyzed by the message analysis section 20 and sent to the monitoring device receiving section 17 manually.

As a result, the condition setting unit 13 notifies the dial number month selection unit 11 of the dial number of the specified monitoring station.

For example, when an unmanageable situation occurs on the branch office 6 side, a command can be given to dial a predetermined monitoring center 9. In addition to changing the dialing destination, the monitoring station can also notify the automatic transaction device of things such as powering it on/off, suspending transactions, switching operation modes, and resetting, and it is also possible to remotely control the automatic transaction device.

By providing the condition setting section 13 in this manner, the monitoring form of the automatic transaction device can be freely selected, and handling becomes simple.

〔Effect of the invention〕

As described above, according to the present invention, while the branch of the financial institution is open, the nearest branch 6 is dialed, and outside of business hours, the monitoring center 9 . . . is dialed.

Therefore, management of the automated teller machine only needs to depend on an operation monitoring center such as a security company during off-hours, reducing operation and maintenance costs.

[Brief explanation of drawings]

Fig. 1 is a block diagram explaining the basic principle of a supervisory control system for an automatic transaction device according to the present invention, Fig. 2 is a system configuration diagram showing an embodiment of the present invention, and Fig. 3 is a block diagram showing an embodiment of the supervisory control system. Block Diagram FIG. 4 is a block diagram of a conventional supervisory control system. In the figure, 5 is a public line, 6 is a monitoring station (branch, etc.),
9 is a monitoring station (monitoring center); A, B... are monitoring control devices; 8 is an automatic transaction device according to the present invention; 10 is a dial number storage section; 11 is a dial number selection section; 14 indicates a condition setting section, and 14 indicates an event monitoring section.

Claims (1)

[Claims] In a supervisory control system in which an automatic transaction device is connected to a supervisory control device at a surveillance station via a public line (5), the supervisory control device (A, B...
・) are arranged respectively, and the monitoring operation time of each monitoring control device (A, B...) is different;
In the automatic transaction device (8), there are monitoring and control devices (A, B...
) dial number storage unit (10
), a calling device (12
), an event monitoring unit (14) of the automatic transaction device (8), a dial number selection unit (11) that selects a dial number in the dial number storage unit (10) based on a signal from the event monitoring unit (14), and a dial A monitoring and control system for an automatic transaction device, characterized in that each of them has a condition setting section (13) for setting the selection condition.