JPS61242153A - Fault information monitor system - Google Patents

Abstract

PURPOSE:To attain transmission of data on an automatic transaction device to a monitor center as soon as information on a customer is received, by providing an autophone device to transmit the data on the automatic transaction device to the monitor center via a public circuit. CONSTITUTION:A store 2 includes a mechanized corner 2a where an automatic teller machine ATM 20 and an automatic cash dispenser CD 21 are provided. The customer telephones 20a and 21a for trouble are provided to the ATM 20 and the CD 21 respectively. A remote monitor and control equipment 24 is set within the store 2 for monitor of both the ATM 20 and the CD 21 together with an autophone device 22 which monitors both telephones 20a and 21a respectively. When a changeover switch 35 set at the side of a monitor center 1 and the telephones 20a and 21a are picked up, the device 22 connects these telephones to the monitor center and at the same time transmits the data on an automatic transaction processor including the customer telephones to the center 1 via a connected public circuit.

Description

[Detailed Description of the Invention] la) Technical Field This invention relates to a remote monitoring system for automatic transaction processing devices such as ATMs and CDs installed in banks, etc., and particularly for notifying when an abnormality occurs in the automatic transaction processing device. Regarding the abnormality reporting system.

Summary of the Invention The abnormality report monitoring system according to the present invention allows a customer to report an abnormality when an abnormality occurs in an automatic transaction processing device installed in an unmanned branch such as a bank or a mechanized corner outside of counter business hours. When you pick up the handset of a telephone, the telephone is automatically connected to the monitoring center from the public line, and immediately after the line is connected and before the first call begins, the terminal number of the automatic transaction processing device in which the abnormality occurred, the details of the error, etc. are displayed. Report via the public line.

(C) Prior Art and Its Disadvantages Automatic transaction processing devices such as ATMs and CDs installed in banks and the like operate even outside of counter business hours and are available for customers to use. Furthermore, in recent years, many unmanned stores such as so-called cash corners have been installed, and are used to withdraw cash using cards.

If an error occurs while a customer is using such automatic transaction processing equipment, the customer picks up the handset of the attached telephone and speaks to a maintenance staff member, but in cases such as the above, remote monitoring and control is carried out at the monitoring center. You will then have to speak to the maintenance personnel who are conducting the maintenance. Therefore, the maintenance staff could not find out the terminal number 1 store number of the automatic transaction processing device in which the error occurred and the status of the error without asking the customer on the other end of the call. Customers do not necessarily have specialized knowledge about automated transaction processing equipment, so they are not always able to make accurate decisions, and it takes time to resolve errors, which hinders the smooth use of automated stores. In addition to causing problems, there was also the fear that it would lead to a decline in the integrity of transactions.

(d1 Purpose of the Invention In view of the above-mentioned drawbacks, the present invention provides an abnormality notification monitoring system that transmits data regarding the automatic transaction processing device to a monitoring center at the same time as the customer reports when an error occurs in the unmanned automatic transaction processing device. The purpose is to

(e) Structure and Effects of the Invention This invention provides an automatic transaction processing device with a telephone attached to the automatic transaction processing device, and when the handset is picked up, the telephone is connected to a monitoring center via a public telephone line. and an autophone device that transmits data regarding the automatic transaction processing device to the monitoring center via the public line immediately after the line is connected, and the monitoring center receives data transmitted from the public line. It is characterized by being equipped with a device.

With the above configuration, according to the present invention, when an abnormality occurs in the automatic transaction processing device and the customer picks up the handset,
The autophone device automatically connects the phone to the monitoring center via the public line, and immediately after the receiver of the monitoring center is picked up, the automatic transaction processing device that causes an error via the public line before the call starts. The terminal number, error status, and other data are sent to the monitoring center. As a result, the staff at the monitoring center can effectively respond to reports from customers and quickly resolve errors. Therefore, it is possible to operate the automatic transaction processing device smoothly, and there is an advantage that trust in transactions is improved. Furthermore, since the data is transferred immediately after the public line is connected, there is no problem with telephone calls, and there is no need to change the online system itself, unlike when using a private line.

(f) Embodiment FIG. 1 is a block diagram showing a schematic configuration of an abnormality report monitoring system which is an embodiment of the present invention.

Dedicated lines from a plurality of stores are connected to the monitoring center 1 via a communication control unit 15. This line is a data line used for sending and receiving deposit account data, a mechanized store,
It consists of a monitoring line used for monitoring unmanned stores, controlling power on/off, etc. The communication control unit 15 includes a central remote monitoring and control device (hereinafter referred to as rCRMCJ).
1o is connected, and this CRMClO has an external storage disk 13.10 that stores account data, etc. CRT for monitor
12. A printer 14 is connected. Also, center 1
A receiving device 11 connected to a public line is installed. This receiving device 11 is connected to the CRMC 10 and telephone 16.

2 is an example of a store connected to the monitoring center 1 via a line. This store 2 is a bank.The store 2 is equipped with a mechanized corner 2a, and the mechanized corner 2a has an ATM (automatic teller machine) 20. A CD (automated cash dispensing device) 21 is installed. These ATM20.
The CD21 also includes a customer telephone 20a for calls in case of an abnormality.
, 21a is attached to store 2, the above-mentioned ATM
20, remote monitoring and control device (hereinafter referred to as [R
MCJ) 24 was installed, and telephones 2゜a, 21
An autophone device 22 is installed to monitor a. R
The MC 24 is connected to the dedicated line via a modem 25. The autophone device 22 is the customer telephone 20a.
, 21a, as well as a staff response telephone 23 in the store and a public telephone line. A call destination changeover switch 35 is attached to the autophone device 22. When the receiver of the customer telephone 20a, 21a is picked up, this call destination changeover switch 35 connects the telephone to the telephone 23 for answering staff in the store, or connects it to the receiving device 11 of the monitoring center via a public telephone line. This is a switch that changes whether the When the changeover switch 35 is set to the monitoring center side, when the customer telephones 20a, 21a are picked up, the autophone device 22 connects the telephones to the monitoring center and also connects the customer telephones to the attached automatic telephone. Data regarding the transaction processing device (terminal number, error status, etc.) is transmitted to the monitoring center 1 via the connected public line.

Figure 2 shows the autophone device I! 22 is a block diagram showing the configuration of the computer. The ROM 31 is connected to the CPU 30 via the bus.
．． RAM32. NCU interface 33 and I10
An interface 34 is connected. The NCU interface 33 has the ATM 20. Customer telephones 20a and 2 attached to automatic transaction processing devices such as CD21
18 etc. and a telephone 23 for answering staff of this store 2 are connected, and also connected to a public telephone line. 110 interface 34 includes the call destination selector switch 35.
Setting switch 36 for setting the terminal device or telephone number.
Said ATM20. A transmission line from CD21 is connected. The ROM 31 has an NCU interface 3.
3, the telephone number of the subscriber telephone 11 of the monitoring center, and the like are stored in the RAM 32, and a buffer for data to be transmitted, a work area, etc. are set in the RAM 32.

FIG. 3 is a block diagram showing the configuration of the receiving device 11. As shown in FIG. The CPU 40 is connected via a bus to a memory 41, an NCU interface 42. A modem 43 and an I10 interface 44 are connected. The public line, telephone 16 and modem 43 are connected to the NC, U interface 42, and the voice signal input from the public line is transmitted to the telephone 1.
6, the data signal is output to modem 43. modem 4
The data demodulated in step 3 is sent to the CRMCIO via the I10 interface 44 connected to this modem 43.
Alternatively, after being buffered in the memory 41, the data is sent from the I10 interface 44 to the CRMC. Furthermore, the CRMCl that received this data
0 displays the contents on the CRT 12.

FIG. 4 is a flowchart showing the operation of the control section of the autophone device 22. When it is determined in step nl (hereinafter, step ni is simply referred to as ni) that the customer telephone has been picked up, it is determined which side of the store's staff response telephone 23° monitoring center the call destination is set to. (n2), if it is set on the in-store staff response telephone 23 side, proceed to n3 and ring the bell of the in-store telephone 23, wait for the staff to answer, and if the receiver is picked up, the call will be answered. It is carried out (n4). If the call destination is set to the monitoring center side in n2, the process advances to n5.

At n5, the NCU interface 33 dials the telephone number of the monitoring center and waits until the receiver of the telephone 16 of the monitoring center is picked up (n6). Immediately after the handset is picked up, data such as the phone number of the customer phone connected to the phone and the number of the automatic transaction processing device where the error occurred is sent via this public line before the call starts. (n7). When these data are transmitted to the monitoring center, they are displayed on the monitoring CRT 12 and recognized by the staff (n?'). Since the operation of n7 is carried out in a very short time immediately after the line is connected, the call between the customer and the maintenance staff can be carried out without any problem (n8). If used in online automated trading systems such as
If an error occurs in an automatic transaction processing device, the customer's call will be connected to the monitoring center even if the store where the automatic transaction processing device is installed is outside business hours, and the error will occur using that line. Since the detected terminal number, error status, etc. are transmitted to the monitoring center, maintenance personnel can accurately know the error status even through remote monitoring, and can quickly resolve the error. In addition, since the terminal number where the error occurred, the error status, etc. are sent using the minute blank time of the public line where the call is made, the complicated software that occurs when similar notifications are made using the dedicated line. Can be implemented with a simple configuration without the need for changes etc.

[Brief explanation of drawings]

FIG. 1 is a schematic block diagram showing the configuration of an abnormality notification monitoring system that is an embodiment of the present invention, FIG. 2 is a block diagram of an autophone device used on the terminal side of the above embodiment, and FIG. 3 is a block diagram of an autophone device used on the terminal side of the above embodiment. FIG. 4 is a block diagram of the receiving device used in the monitoring center, and is a flowchart showing the operation of the control section of the autophone device. 11-receiving device, 20a, 21a-customer telephone, 22-autophone device.

Claims (1)

[Claims] (1) On the automatic transaction processing device side, a telephone attached to this automatic transaction processing device, and when the handset is picked up, this telephone is connected to the monitoring center via a public line, and immediately after the line is connected, and an autophone device that transmits data regarding the automatic transaction processing device to the monitoring center via the public line, and the monitoring center is equipped with a receiving device for data transmitted from the public line. Abnormality notification monitoring system.