JP3572219B2 - Receiver agency - Google Patents

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a receiving proxy device for receiving a telephone call from a caller to a customer on behalf of the customer.
[0002]
[Prior art]
FIG. 4 is a block diagram showing a conventional receiving proxy device, FIG. 5 is a flowchart showing a processing procedure of the receiving proxy device of FIG. 4, and FIG. 6 shows a display screen of a daily report history input unit provided in the receiving proxy device of FIG. FIG.
[0003]
As shown in FIG. 4, the conventional receiving proxy device is connected to customers 1A to 1N via a switchboard 3 and a telephone line 13, and from a caller, that is, an end user 11A to 11N via a telephone line 13 to the customer 1A. 1A to 1N for receiving the connection signals transferred on behalf of the customers 1A to 1N. Further, the receiving agent center 2 includes a receiving unit 4 for receiving the connection signal applied to the customers 1A to 1N, a customer data storage unit 5 for storing customer data relating to the customers 1A to 1N, and the connection by the receiving unit 4. An incoming call information display unit 6 for calling and displaying customer data corresponding to the connection signal from the customer data storage unit 5 in response to the reception of the signal, and a telephone 7 for receiving the connection signal sent via the incoming call unit 4. A daily log input unit 8 for inputting daily log data including the date and time when the connection signal was received, the customer data and the received content, and a daily log log for storing the daily log log data input by the daily log log input unit 8 It has a data storage unit 9 and an output unit 10 that transmits the daily report history data stored in the daily report history data storage unit 9 to the corresponding customers 1A to 1N.
[0004]
As shown in FIG. 5, in the conventional receiving proxy apparatus configured as described above, as shown in FIG. 5, for example, an end user 11A is transmitted from the end user 11A to the customer 1A, and a connection signal is transmitted via the telephone line 13 and the exchange 3. When the data is input to the receiving unit 4 of step 2, the customer data corresponding to the connection signal is called from the customer data storage unit 5 in step S12 and displayed on the incoming call information display unit 6. Then, in step S13, the receiver takes off the telephone 7 and sets it in an off-hook state, and responds to the end user 11A on behalf of the customer 1A as shown in step S14. After the response is completed, the receiver puts the telephone 7 in the on-hook state in step S15, and enters the company name column 21, the reception number column 22, the reception date and time column 23, and the receiver as shown in FIG. The daily report format 20 in which nothing is entered in the name column 24 and the customer name column 25 is displayed, and the input operation of each daily report history data is performed. The input daily history data is stored in the daily history data storage unit 9, and the daily history data is read from the daily history data storage unit 9 by the output unit 10, and sent to the customer 1 A via the exchange 3 and the telephone line 13. Sent.
[0005]
[Problems to be solved by the invention]
By the way, in the above-mentioned conventional receiving proxy device, for example, after the receiver responds to the end user 11A by the telephone 7, before the input operation of the daily report history data by the daily report history input unit 8, the receiving from another end user 11N is performed. When the connection signal is received by the receiving unit 4, the receiver must deal with another end user 11N, and the input operation of the daily report history data relating to the previous end user 11A is postponed. If this is repeated, there is a risk that the daily log history data may be omitted from the daily log history input unit 8 or the customer identification of the daily log history data may not be possible.
[0006]
The present invention has been made in view of such a situation in the related art, and an object of the present invention is to provide a receiving proxy device capable of reliably inputting daily report history data.
[0007]
[Means for Solving the Problems]
In order to achieve this object, the present invention relates to a receiving apparatus which is connected to a customer via a telephone line, and in which a connection signal transmitted from the caller to the customer via the telephone line is transferred and received on behalf of the customer. A receiving unit that receives the connection signal; a customer data storage unit that stores customer data relating to the customer; and a receiving unit that receives the connection signal by the receiving unit. An incoming call information display unit that calls and displays customer data corresponding to the connection signal from the customer data storage unit, a telephone that receives the connection signal sent via the incoming call unit, a date and time of reception, the customer data and A receiving agent input device for receiving daily report history data including the received content; Depending on the click, there was received a daily format dated such that the name and receiving of the customer as the customer data corresponding to the connection signal to the structure in which a display instruction unit for displaying on the daily report history input unit .
[0008]
According to the present invention configured as described above, when the connection signal transmitted from the caller to the customer via the telephone line is transferred and received by the reception unit of the reception agency on behalf of the customer, the telephone set by the receiver In response to the off-hook, the customer data corresponding to the connection signal received by the display instruction means is displayed on the daily report history input section. Thereby, even if it is not possible to input the daily log history data relating to the previous connection signal by receiving a connection signal from another caller, etc., it becomes possible to determine the customer of the daily log history data, By comparing other data, if there is daily log history data that has not been input, it can be recognized, and therefore, daily log history data can be input without fail.
[0009]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a receiving proxy device according to the present invention will be described with reference to the drawings.
[0010]
FIG. 1 is a block diagram showing an embodiment of a receiving proxy device of the present invention, FIG. 2 is a flowchart showing a processing procedure of the receiving proxy device of FIG. 1, and FIG. 3 is a daily report history input unit provided in the receiving proxy device of FIG. It is an explanatory view showing a display screen. The same components as those shown in FIGS. 4 and 6 are denoted by the same reference numerals. That is, 1A to 1N are customers, 2 is a reception agency, 3 is an exchange, 4 is a receiving unit, 5 is a customer data storage unit, 6 is a receiving information display unit, 7 is a telephone, 8 is a daily report history input unit, and 9 is Daily log history data storage unit, 10 is an output unit, 13 is a telephone line, 20 is a daily report format, 21 is a company name column, 22 is a reception number column, 23 is a reception date and time column, 24 is a recipient name column, and 25 is a customer name. Column.
[0011]
As shown in FIG. 1, the receiving proxy device of the present embodiment causes the receiving proxy center 2 to display customer data corresponding to the received connection signal on the daily report log input unit 8 in response to the off-hook of the telephone 7. For example, a display instruction unit 12 for displaying the customer data corresponding to the connection signal received from the customer data storage unit 5 on the calling daily report history input unit 8 is provided.
[0012]
In this embodiment, when a connection signal of a telephone call from the end user 11A to the customer 1A is input to the receiving unit 4 of the reception agency center 2 via the telephone line 13 and the exchange 3 as the procedure S1, At S2, the customer data corresponding to the connection signal is called from the customer data storage 5 and displayed on the incoming call information display 6. Then, when the receiver takes off the telephone 7 in step S3 and goes off-hook, the display instruction unit 12 calls the customer data corresponding to the connection signal received from the customer data storage unit 5 in step S4 and responds to the daily report. It is displayed on the history input section 8. That is, as shown in FIG. 3, based on the customer data, of the daily report formats 20, those in which the respective information is entered in the company name column 21, the reception number column 22, the reception date and time column 23, and the customer name column 25 are displayed. Then, the receiver can respond to the end user 11A on behalf of the customer 1A as shown in step S5, and can input necessary daily report history data. After the response is completed, the receiver sets the telephone 7 to the on-hook state in step S6, disconnects the connection with the end user 11A, and continues the input if the previous daily report history data has not been input.
[0013]
At this time, when a connection signal from another end user, for example, the end user 11N is received, the receiver stops inputting the previous daily log history data, responds to the new connection signal by the telephone 7, and displays the data. The customer data corresponding to the new connection signal is called from the customer data storage unit 5 by the instruction unit 12 and displayed on the daily report history input unit 8. Thereafter, the receiver calls the previously uncompleted daily report format 20 to input the daily report history data, and completes the latter input of the daily report history data relating to the connection signal. The daily log history data thus input is stored in the daily log history data storage unit 9, and the daily log history data is read out from the daily report history data storage unit 9 by the output unit 10, via the exchange 3 and the telephone line 13. Transmitted to the customer 1A.
[0014]
In the embodiment configured as described above, even if it is not possible to input the daily report history data related to the previous connection signal by receiving connection signals from other end users 11A to 11N, the daily report format 20 Customer data is displayed according to the off-hook of the telephone 7, so that it is possible to identify the customer of the daily report history data, and if there is any daily report history data that has not been input by comparing the customer data with other data. Can be recognized, so that the daily log history data can be input without fail.
[0015]
In the present embodiment, the display instructing means is the display instructing unit 12 for displaying the customer data corresponding to the connection signal received from the customer data storing unit 5 on the calling daily report history input unit 8. However, the present invention is not limited thereto, and the customer data displayed on the incoming call information display unit 6 may be displayed on the daily report history input unit 8 in response to the off-hook of the telephone 7.
[0016]
【The invention's effect】
Since the present invention is configured as described above, the necessary customer data is written in the daily report history input section according to the off-hook of the telephone, so that the daily report history data can be reliably input, thereby providing the customer with And a highly reliable service can be provided.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an embodiment of a receiving proxy device of the present invention.
FIG. 2 is a flowchart illustrating a processing procedure of the reception proxy device in FIG. 1;
FIG. 3 is an explanatory diagram showing a display screen of a daily report log input unit provided in the reception proxy device of FIG. 1;
FIG. 4 is a block diagram showing a conventional receiving proxy device.
FIG. 5 is a flowchart illustrating a processing procedure of the reception proxy device in FIG. 4;
FIG. 6 is an explanatory diagram showing a display screen of a daily report log input unit provided in the reception proxy device of FIG. 4;
[Explanation of symbols]
1A-1N Customer 2A Reception agency center 3 Exchange 4 Receiving unit 5 Customer data storage unit 6 Incoming call information display unit 7 Telephone 8 Daily report history input unit 9 Daily report history data storage unit 10 Output units 11A-11N End users (senders)
12. Display information instruction unit (display information instruction means)
13 telephone line

Claims (3)

A receiving agent center connected to the customer via a telephone line, and receiving a connection signal transmitted from the caller to the customer via the telephone line and receiving the connection signal on behalf of the customer; and A receiving unit that receives the connection signal; a customer data storage unit that stores customer data relating to the customer; and a corresponding connection signal from the customer data storage unit in response to the reception of the connection signal by the receiving unit. An incoming call information display unit that calls and displays customer data, a telephone that receives the connection signal sent via the incoming call unit, a date and time of reception, and daily report history data including the customer data and the received content are displayed. In the receiving proxy device having a daily report history input unit to be input,
A display instruction for causing the reception agency center to display a daily report format including the name of the corresponding customer and the date of reception as customer data corresponding to the received connection signal in the daily report history input section according to the off-hook of the telephone. A receiving proxy device comprising means. The reception proxy device according to claim 1, wherein the display instruction unit calls customer data corresponding to the connection signal received from the customer data storage unit and causes the customer data to be displayed on the daily report log input unit. 2. The reception proxy device according to claim 1, wherein the display instruction unit causes the customer data displayed on the incoming call information display unit to be displayed on the daily report history input unit.

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