JP3347434B2 - PBX-computer interlocking system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a PBX-computer interlocking system which provides various services by connecting a PBX to a computer and controlling the PBX from the computer.

[0002]

2. Description of the Related Art Conventionally, in a PBX-computer interlocking system, a computer and a telephone are arranged, and a system builder manually associates a correspondence between an address on the LAN of each computer and an extension number of the telephone on a computer screen. I was registering. By this operation, which computer and which telephone make a pair is registered. As a result, it is possible to determine which telephone and which computer are paired. For example, in a telemarketing system, a computer and a telephone are arranged in pairs for each telemarketer, and are displayed on the telemarketer's computer screen. It is possible to display information (eg, telephone number, age, past purchase results, payment status, and the like) of the other party to whom the telephone is currently connected.

[0003]

However, in the conventional PBX-computer interlocking system as described above,
A great deal of time and effort has been spent manually registering which phone and which computer is paired. In addition, the system often does not operate normally due to a registration error, and there has been a problem that a great deal of time and effort is required to test whether this registration is correct. Furthermore, if the correspondence between the telephone and the computer changes with the change of the layout, there is a problem that the above-mentioned registration work needs to be repeated.

[0004] The present invention solves the above problems, reduces the time and labor required for registering the correspondence between a telephone and a computer, and prevents abnormal operation of the system due to registration errors. It is an object of the present invention to provide a PBX-computer interlocking system capable of improving the workability of the PBX.

[0005]

In order to solve the above-mentioned problems, a PBX-computer interlocking system according to claim 1 comprises a PBX and a main computer connected to the PBX by a dedicated interface and connected to a LAN. , PB
X in a PBX-computer interlocking system comprising a plurality of telephones connected to the telephone and a plurality of computers connected to the telephone and connected to a LAN, wherein the main computer is connected to the computer via the LAN wherein the output information, thus the operator to the information is transmitted via the PBX when the user manipulates the phone <br/> machine
Receiving operation information indicating an operation , determining a telephone corresponding to the computer that has output the information based on the operation information ,
The correspondence is registered in a database. Claim
2. The PBX-computer interlocking system according to claim 1,
The main computer shown is a telephone operated by a telemarketer.
Instruction information to the computer corresponding to the talker through the LAN
And display a message on the display means of the computer.
And the telemarketer operates the phone according to the display
Then the PBX is an extension that shows which phone was operated
Information to the main computer, and the main computer
The extension number information and the computer corresponding to the telephone
Address information is registered in a database. Contract
Claim 3 wherein the PBX-computer interlocking system is a PBX
Is connected to the PBX by a dedicated interface, and
Main computer connected to LAN and PBX
And a plurality of telephones that are
Consists of multiple computers connected to LAN
In the PBX-computer interlocking system, the main
Computer supports phones operated by telemarketers.
Sends instruction information to the
Display the message on the computer's display
PBX when marketer operates phone according to display
The main code contains extension number information indicating which phone was operated.
The main computer notifies the extension
Information and the address information of the computer corresponding to the telephone
Is registered in the database, and the main computer connected to the PBX is registered.
Computer selects a customer from the customer database and
Luo main computer is a switching apply make a phone call Terema
Ketters are selected and the main computer is
To retrieve the customer's phone number and send it to the PBX
Request, the PBX makes a call in response to the call request,
Connect to the telemarketer's extension phone
The main computer refers to the database and
LA of the computer corresponding to the marketer's extension phone
Take out the N address and send it to the computer at that address
It is configured to instruct to display customer information. Claim
Item 4. The PBX-computer interlocking system
Is connected to the PBX by a dedicated interface, and
Main computer connected to LAN and PBX
And a plurality of telephones that are
Consists of multiple computers connected to LAN
In the PBX-computer interlocking system, the main
The computer outputs information to the telephone via the PBX
And the operator operates the computer according to the information.
An operation indicating the operation transmitted via the LAN in the case
Received the operation information and output the information based on the operation information
Determines the computer that supports the phone and deciphers the response.
Database. The PBX- of claim 5.
Computer-linked system is dedicated to PBX and PBX
Connected to the interface and connected to the LAN
Main computer and multiple telephones connected to the PBX
And it is arranged corresponding to the telephone and connected to the LAN.
PBX-computer composed of multiple computers
In the data interlocking system, the PBX is
Beep detection to detect the beep from the computer
Means, wherein the main computer is connected via the LAN.
Output the beep to the off-hook phone
If the beep sound detection means detects
Output the beep based on the detection information indicating the detection of
Determine which phone is compatible with your computer and report the
Database.

[0006]

[0007]

[0008]

According to the structure of the first aspect, the main computer comprises:
The information is output to the computer, the operated telephone is determined based on the information, and the telephone is registered in the database in association with the computer that has output the information.

According to the fourth aspect of the present invention, the main computer outputs information to the telephone, determines the operated computer based on the information, and associates the computer with the telephone that has output the information in a database. Register with.

According to the fifth aspect of the present invention, the main computer detects the beep sound output from the computer by the beep sound detecting means via the telephone in the off-hook state, and based on the detection, detects the off-hook state. Is determined, and this telephone is registered in the database in correspondence with the computer that has output the beep sound.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A PBX-computer interlocking system according to an embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the functions of a PBX-computer interlocking system according to this embodiment. 1 is PBX
As a main computer connected to the PBX and controlling the PBX, 2 is a database for storing the address of the computer on the LAN and the telephone extension number in association with each other, 3 is a PBX, 4 is a telephone connected to the PBX 3, 5
Is an LCD provided on the telephone 4, 6 is a function button provided on the telephone 4, 7 is a computer arranged in association with the telephone 4, 8 is display means connected to the computer 7, and 9 is connected to the computer 7. Input means 10, a speaker which is built in the computer 7 and outputs a beep sound, etc., 11 is a LAN connecting the computers 7,
Reference numeral 2 denotes a beep sound detecting means built in the PBX 3.

[0013] In the PBX-computer interlocking system of the present embodiment constituted by the above components,
Hereinafter, the operation of the first embodiment as an out-band telemarketing system will be described based on the flowchart of FIG.

First, it is assumed that the LAN 11
It is assumed that which computer 7 is used in the telemarketing system is registered in the database 2. FIG. 3 shows the contents of the database 2 at this time.

First, the computer 1 connected to the PBX 3 issues a monitor request for the telephone 4 to the PBX 3. As a result, when the telemarketer operates the telephone 4, the information is detected by the PBX 3 and then notified to the computer 1 connected to the PBX 3 (step # 101).

In step # 102, the PBX 3 starts monitoring the telephone 4 (detecting whether a key operation has been performed) in accordance with the above request. By starting the monitoring, when the key of the telephone 4 is operated thereafter, the fact is notified to the PBX 3. Step # 1
At 03, the computer 1 connected to the PBX 3 refers to the database 2 and displays, for example, information indicating that "press the function button 6 of the telephone 4" on the display means 8 connected to the computer 7 via the LAN 11 (hereinafter, a message Is expressed).

In step # 104, the telemarketer presses the function button 6 of the telephone 4 according to the display on the display means 8. In step # 105, the PBX 3 detects the telephone 4 operated by the telemarketer, and notifies the computer 1 connected to the PBX 3 of which telephone has been operated, that is, the extension number. In this case, it is assumed that the extension number of the operated telephone 4 is, for example, 5177.

In step # 106, the computer 1 connected to the PBX 3 receives the extension number 5177,
Write the extension number to the database 2. The above operation is performed for all the computers 7 registered in the database 2.

Hereinafter, how the database 2 is used will be described. Outbound telemarketing systems use a customer database.
FIG. 4 shows the contents of the database 2 used in the following description, and FIG. 5 shows the contents of the customer database.

First, the computer 1 connected to the PBX 3 selects one customer from the customer database. Here, it is assumed that, for example, “Natsushi Ono” is selected as the customer (step # 107).

In step # 108, the computer 1 connected to the PBX 3 refers to the database 2
Next, select a telemarketer to be called. Here, it is assumed that the telemarketer “Kayo Sasaki” using the extension number 5176 is selected in consideration of the call time and the number of calls.

In step # 109, the computer 1 connected to the PBX 3 refers to the customer database and refers to the customer "Natsushi Ono" as the telephone number "0979-24-510".
1 ”and put“ 0979-24-510 ”in PBX3.
1).

In step # 110, the PBX 3 makes a call in response to the above-mentioned call request from the computer 1. At this time, it is connected to the extension 5176 at the same time. Step #
In 111, the computer 1 connected to the PBX 3 refers to the database 2 shown in FIG. 4 and extracts the address of the computer 7 corresponding to the extension 5176 on the LAN 11. Here, for example, [17
9.22.1.3] is retrieved.

In step # 112, the computer 1 connected to the PBX 3
9.2.1.3] to the computer 7 to output the customer information to the display means 8.

In step # 113, the customer information received by the computer 7 is displayed on the display means 8. FIG. 6 shows the screen of the display means 8 at this time. Step # 1
14, the telemarketing partner "0979-24
"-5101" responds.

In step # 115, the telemarketer can have a conversation with the customer "Natsushi Ono" while looking at the screen of the display means 8 connected to the computer 7. Next, a PBX-computer interlocking system according to a second embodiment will be described with reference to the flowchart of FIG.

It is assumed that which telephone 4 is used in the telemarketing system and which computer 7 is used in the telemarketing system are registered in the database 2 in advance. However, at this time, it is not known which telephone 4 and which computer 1 make a pair. FIG. 8 shows the contents of the database 2 at this time.

In step # 201, the computer 1 connected to the PBX 3 issues a monitor request to the computer 7 via the LAN 11. Thus, the computer 7 on which the key operation has been performed notifies the computer 1 connected to the PBX 3 via the LAN 11 of which computer 7 has performed the key operation.

In step # 202, the computer 1 connected to the PBX 3 selects the telephone 4 with reference to the database 2. Here, it is assumed that, for example, the telephone of "extension 5149" which is the first telephone is selected.

In step # 203, the computer 1 connected to the PBX 3 sends the "extension 514" to the PBX 3.
For example, a message "Press the space key of the computer" is output to the LCD 5 of the telephone 9 of the ninth embodiment.

At step # 204, PBX 3 actually outputs a message on LCD 5 of telephone 4 at extension 5149. In step # 205, the telemarketer sets the LC
Press the space key on the input means 8 of the corresponding computer 7 according to the display of D5.

In step # 206, the computer 7 detects that the space key has been pressed, and notifies the computer 1 connected to the PBX 3 via the LAN 11.
In this case, the description will be given on the assumption that the address of the operated computer 7 on the LAN 11 is [179.22.1.1].

In step # 207, the computer 1 connected to the PBX 3
9.22.1.1] and writes it to database 2. The above operation is performed for all telephones 4 registered in the database 2.

The database 2 created in this way
Is used to link the computer 7 and the telephone 4 in the same manner as in the above-mentioned outbound telemarketing system.

Next, a PBX-computer interlocking system according to a third embodiment will be described with reference to the flowchart of FIG. First, as a premise, LAN11
It is assumed that which computer 7 is used in the telemarketing system is registered in the database 2. FIG. 8 shows the contents of the database 2 at this time.

In step # 301, the computer 1 connected to the PBX 3 issues a monitor request for the telephone 4 to the PBX 3. As a result, when the telephone 4 enters the off-hook state and the beep detector 12 detects a beep sound heard from the receiver, the PBX 3 sets the PBX 3
To the computer 1 connected to which telephone 4 the beep was heard.

In step # 302, the PBX 3 starts monitoring the telephone 4 (detecting whether a beep sound has been detected) in accordance with the above request. Step # 3
At 03, the computer 1 connected to the PBX 3 refers to the database 2, selects one of the computers 7, and sounds the speaker 10 built in the computer 7 via the LAN 11. The address on the LAN 11 of the computer 7 selected here is, for example, [179.2]
2.1.1].

In step # 304, it is determined whether the computer 1 connected to the PBX 3 can detect the beep while specifying the extension number of the telephone 4 one by one in order.
Inquire X3. Here, for example, it is assumed that a beep sound has been detected from telephone 4 having an extension number of 5149.

At step # 305, the computer 1 connected to the PBX 3 writes the extension number 5149 into the database 2. The above operation is performed for all the computers 7 registered in the database 2.

The database 2 created in this way
Is used to link the computer 7 and the telephone 4 in the same manner as in the above-mentioned outbound telemarketing system.

By the above operation, the time and labor required for registering the correspondence between the telephone 4 and the computer 7 can be reduced, the abnormal operation of the system due to a registration error can be prevented, and the operability of registration can be improved. .

[0042]

As described above, according to the present invention, the main computer determines the telephone corresponding to this computer by the operation based on the information output from the computer.
Alternatively, the computer corresponding to the telephone is determined by the operation based on the information output from the telephone, and the telephone corresponding to the computer that outputs the beep sound is determined. register. Therefore, the time and labor required for registering the correspondence between the telephone and the computer can be reduced, and abnormal operation of the system due to a registration error can be prevented, and the operability of registration can be improved.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a PBX-computer interlocking system according to an embodiment of the present invention.

FIG. 2 is a flowchart of a first embodiment of the present invention.

FIG. 3 is a configuration diagram of a database at the start of the embodiment.

FIG. 4 is an explanatory diagram of use of a database according to the embodiment;

FIG. 5 is a configuration diagram of a database using the embodiment.

FIG. 6 is a display example of a display unit according to the embodiment.

FIG. 7 is a flowchart of a second embodiment of the present invention.

FIG. 8 is a configuration diagram of a database according to the embodiment.

FIG. 9 is a flowchart of a third embodiment of the present invention.

[Explanation of symbols]

 2 Database 4 Telephone 7 Computer 11 LAN

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁷ , DB name) H04M 3/42 H04M 3/424-3/436 H04M 11/00-11/10 H04Q 3/58-3 / 62

Claims (5)

(57) [Claims] 1. A PBX, a main computer connected to the PBX by a dedicated interface and connected to a LAN, a plurality of telephones connected to the PBX, and a telephone set arranged corresponding to the telephone and connected to the LAN. in PBX- computer link system constituted by a plurality of computers, the main computer outputs information to the computer via the LAN, thus the operator to the information through the PBX when the user manipulates the phone Receiving the operation information indicating the operation transmitted by
Only determines the telephone that corresponds to the computer that outputs the information based on the operation information, and configured to register the corresponding database PBX
A computer interlocking system. 2. The main computer is a telemarketer.
Through LAN to the computer corresponding to the telephone to operate
To send the instruction information and send a message to the display means of the computer.
Message is displayed, and when the telemarketer operates the phone according to the display, P
BX provides extension number information indicating which telephone was operated.
Notify the main computer, and the main computer
Number information and the address of the computer corresponding to the telephone
2. The PBX according to claim 1, wherein the information is registered in a database.
Computer interlocking system . 3. A PBX and an interface dedicated to the PBX.
Main computer connected to the LAN and connected to the LAN
, A plurality of telephones connected to the PBX, and a pair with the telephone.
And multiple computers connected to the LAN.
And PBX-computer interlocking system
System, the main computer is the telephone operated by the telemarketer
Sending instruction information to the computer corresponding to
Message is displayed on the display means of the computer.
When the telemarketer operates the phone according to the display,
BX provides extension number information indicating which telephone was operated.
Notifies the main computer, main computer those inner line number
Number information and the address of the computer corresponding to the telephone
The information is registered in the database, and the main computer connected to the PBX is the customer database
From the customer, and the main computer is a telephone
Select the appropriate telemarketer to make the call, and the main computer uses the customer database to call the customer
The number is taken out and a call request is sent to the PBX.
To the main telephone of the
The computer refers to the database and refers to the telemarketer.
LAN address of the computer corresponding to the extension telephone
And send the customer information to the computer at the address.
PBX-computer configured to instruct to display
Computer interlocking system. 4. A PBX and an interface dedicated to the PBX.
Main computer connected to the LAN and connected to the LAN
, A plurality of telephones connected to the PBX, and a pair with the telephone.
And multiple computers connected to the LAN.
And PBX-computer interlocking system
The main computer outputs information to a telephone via the PBX, and an operator operates the computer in accordance with the information.
Operating information indicating the operation transmitted via the LAN.
Corresponding to the telephone that received the information and output the information based on the operation information.
PBX configured to determine a computer to be registered and register the correspondence in a database
A computer interlocking system. 5. A PBX and an interface dedicated to the PBX.
Main computer connected to the LAN and connected to the LAN
, A plurality of telephones connected to the PBX, and a pair with the telephone.
And multiple computers connected to the LAN.
And PBX-computer interlocking system
In arm, beep from the computer via the telephone to the PBX
A beep sound detecting means for detecting a sound is added, and the main computer turns off the beep sound output through the LAN.
Detected by the beep sound detector via the telephone in the locked state
The beep based on the detection information indicating the detection.
Determine the phone that corresponds to the computer that output the sound,
PBX configured to register the correspondence in a database
A computer interlocking system.