JPH07147612A - Pbx/computer interlock system - Google Patents

Abstract

PURPOSE:To provide th PBX/computer interlock system capable of improving workability for corresponding registeration between a telephone set and a com puter. CONSTITUTION:A main computer 1 connected to a PBX 3 and a LAN 11 controls a telephone set 4 connected to the PBX 3 and a computer 7 connected to the LAN 11. Under this control, the main computer 1 outputs information through the LAN 11 to the computer 7 and corresponding to the operator's manipulation of the telephone set 4 based on this information, the computer 7 to be used by each user and the telephone set 4 corresponding to it are judged through the PBX 3. The correspondence specified by this judgement between the address of the computer 7 on the LAN 11 and the extension number of the telephone set 4 is registered on a data base 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a PBX-computer linked system which provides various services by connecting a PBX to a computer and controlling the PBX from the computer.

[0002]

2. Description of the Related Art Conventionally, in a PBX-computer interlocking system, a computer and a telephone are arranged, and then a system builder manually associates the correspondence between the LAN address of each computer and the telephone extension number on the computer screen. I was registering. By this operation, which computer and which telephone form a pair are registered. This allows you to see which phone is paired with which computer. For example, in a telemarketing system, one computer and one phone for each telemarketer are placed in pairs and placed on the telemarketer's computer screen. , It becomes possible to display information (for example, phone number, age, past purchase record, payment status, etc.) of the person who is about to be connected to the phone.

[0003]

However, in the conventional PBX-computer interlocking system as described above,
A great deal of time and effort was spent on manually registering "which phone is paired with which computer". In addition, the system often does not operate normally due to a registration error, and it takes a lot of time and labor to test whether the registration is correct. Further, there is a problem that the above registration work needs to be redone when the correspondence between the telephone and the computer changes due to the change of the layout.

The present invention solves the above problems and reduces the time and labor required for the work for registering the correspondence between the telephone and the computer, and prevents the abnormal operation of the system due to a registration error. It is an object of the present invention to provide a PBX-computer interlocking system that can improve the workability of the.

[0005]

In order to solve the above problems, a PBX-computer interlocking system according to claim 1 comprises a PBX and a main computer connected to the PBX through a dedicated interface and connected to a LAN. , PB
In a PBX-computer interlocking system composed of a plurality of telephones connected to X and a plurality of computers arranged corresponding to the telephones and connected to a LAN, the main computer is a computer via the LAN. The information is output to the computer, the telephone corresponding to the computer that outputs the information is determined through the PBX by the operator's operation of the telephone based on the information, and the correspondence is registered in the database.

A PBX-computer linked system according to a second aspect of the present invention comprises a PBX, a main computer connected to the PBX through a dedicated interface, and a main computer connected to a LAN.
In a PBX-computer interlocking system composed of a plurality of telephones connected to a PBX and a plurality of computers arranged corresponding to the telephones and connected to a LAN, the main computer is connected to the telephones via the PBX. Information is output to the computer, the computer corresponding to the telephone that outputs the information is determined through the LAN by the operation of the computer of the operator based on the information, and the correspondence is registered in the database.

According to another aspect of the PBX-computer interlocking system of the present invention, a PBX, a main computer connected to the PBX through a dedicated interface and connected to a LAN,
In a PBX-computer interlocking system composed of a plurality of telephones connected to a PBX and a plurality of computers arranged corresponding to the telephones and connected to a LAN, a beep from a computer via the telephones to the PBX. A beep sound detecting means for detecting a sound is added, and the beep sound output from the main computer via the LAN is detected by the beep sound detecting means via the telephone set in the off-hook state, and the detection results in The telephone corresponding to the computer that outputs the beep sound is determined and the correspondence is registered in the database.

[0008]

According to the structure of claim 1, the main computer is
Information is output to the computer, the operated telephone is determined based on this information, and this telephone is registered in the database in association with the computer that output the information.

According to the second aspect of the present invention, the main computer outputs information to the telephone set, determines the operated computer based on this information, and associates this computer with the telephone set that outputs the information. Register with.

According to the third aspect of the present invention, the main computer detects the beep sound output from the computer by the beep sound detecting means through the telephone in the off-hook state, and based on this detection, the off-hook state is detected. The telephone is identified and the telephone is registered in the database in association with the computer that outputs the beep sound.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A PBX-computer interlocking system according to an embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the functions of the PBX-computer interlocking system of this embodiment. 1 is PBX
A computer as a main computer connected to the PBX to control the PBX, 2 is a database that stores the computer's LAN address in association with the telephone extension number, 3 is a PBX, 4 is a telephone connected to the PBX 3, 5
Is an LCD provided on the telephone 4, 6 is a function button provided on the telephone 4, 7 is a computer arranged in association with the telephone 4, 8 is display means connected to the computer 7, and 9 is connected to the computer 7. The input means 10 is a speaker built in the computer 7 for outputting a beep sound and the like, 11 is a LAN connecting the computers 7 to each other, 1
Reference numeral 2 is a beep sound detecting means incorporated in the PBX 3.

In the PBX-computer interlocking system of this embodiment constituted by the above components,
The operation of the first embodiment as an out-band telemarketing system will be described below with reference to the flowchart of FIG.

First, as a premise, the LAN 11 is used in advance.
It is assumed that which computer 7 above is used in the telemarketing system is registered in the database 2. The contents of the database 2 at this time are shown in FIG.

First, the computer 1 connected to the PBX 3 issues a monitor request for the telephone 4 to the PBX 3. As a result, when the telemarketer operates the telephone 4, the information is detected by the PBX 3 and then notified to the computer 1 connected to the PBX 3 (step # 101).

In step # 102, the PBX 3 starts monitoring the telephone 4 (detecting whether a key operation has been performed) in accordance with the above request. When the key of the telephone 4 is operated thereafter by the start of the monitoring, the fact is notified to the PBX 3. Step # 1
In step 03, the computer 1 connected to the PBX 3 refers to the database 2 and displays information such as “please press the function button 6 of the telephone 4” on the display means 8 connected to the computer 7 through the LAN 11 (hereinafter, the message. Is output).

In step # 104, the telemarketer presses the function button 6 of the telephone 4 in accordance with the display on the display means 8. In step # 105, the PBX 3 detects the telephone 4 operated by the telemarketer, and notifies which telephone was operated, that is, the extension number to the computer 1 connected to the PBX 3. In this case, it is assumed that the extension number of the operated telephone set 4 is, for example, 5177.

In step # 106, the computer 1 connected to the PBX 3 receives the extension number 5177,
The extension number is written in the database 2. The above work is performed for all the computers 7 registered in the database 2.

Hereinafter, how the database 2 is used will be described. Outbound telemarketing systems use a customer database.
The contents of the database 2 used in the following description are shown in FIG. 4, and the contents of the customer's database are shown in FIG.

First, the computer 1 connected to the PBX 3 selects one customer from the customer database. Here, for example, "Natsushi Ono" is selected as the customer (step # 107).

In step # 108, the computer 1 next connected to the PBX 3 refers to the database 2,
Next, select a telemarketer to call. Here, it is assumed that the telemarketer "Kayo Sasaki" who uses the extension number 5176, for example, is selected in consideration of the call time and the number of calls.

In step # 109, the computer 1 connected to the PBX 3 refers to the customer database and refers to the telephone number "0979-24-510" of the customer "Natsushi Ono".
1 ”is taken out, and“ 0979-24-510 is put on PBX3.
Send a call request to "1".

In step # 110, the PBX 3 makes a call in response to the call request from the computer 1. At this time, the extension 5176 is simultaneously connected. Step #
In 111, the computer 1 connected to the PBX 3 refers to the database 2 shown in FIG. 4 and retrieves the address on the LAN 11 of the computer 7 corresponding to the extension 5176. Here, as the address, for example, [17
9.22.1.3] is taken out.

At step # 112, the computer 1 connected to the PBX 3 has the address [17
9.2.2.1.3], the computer 7 is requested to output the customer information to the display means 8.

At step # 113, the customer information received by the computer 7 is displayed on the display means 8. FIG. 6 shows a state of the screen of the display means 8 at this time. Step # 1
14: Telemarketing partner "0979-24
-5101 "responds.

In step # 115, the telemarketer can have a conversation with the customer "Natsushi Ono" while looking at the screen of the display means 8 connected to the computer 7. Next, the PBX-computer linked system of the second embodiment will be explained based on the flowchart of FIG.

As a premise, it is assumed that which telephone 4 is used in the telemarketing system and which computer 7 is used in the telemarketing system are registered in the database 2 in advance. However, at this time, it is not known which telephone 4 and which computer 1 are paired. The contents of the database 2 at this time are shown in FIG.

In step # 201, the computer 1 connected to the PBX 3 issues a monitor request to the computer 7 via the LAN 11. As a result, the computer 7 on which the key operation is performed notifies the computer 1 connected to the PBX 3 via the LAN 11 of which computer 7 the key operation was performed on.

In step # 202, the computer 1 connected to the PBX 3 refers to the database 2 and selects the telephone 4. Here, for example, it is assumed that the telephone of "extension 5149" which is the first telephone has been selected.

In step # 203, the computer 1 connected to the PBX3 sends an "extension 514" to the PBX3.
The LCD 5 of the telephone 4 of No. 9 requests "output the message" please press the space key of the computer "".

In step # 204, the PBX 3 actually outputs a message on the LCD 5 of the telephone 4 of the extension 5149. In step # 205, the telemarketer is LC
Press the space key on the input means 8 of the corresponding computer 7 according to the display of D5.

In step # 206, it is detected that the computer 7 has pressed the space key, and the computer 1 connected to the PBX 3 via the LAN 11 is notified.
In this case, it is assumed that the operated address on the LAN 11 of the computer 7 is [179.22.1.1].

In step # 207, the computer 1 connected to the PBX 3 receives the address [17
9.22.1.1] and writes it in the database 2. The above work is performed for all the telephone sets 4 registered in the database 2.

Database 2 created in this way
Is used to link the computer 7 and the telephone 4 as in the outbound telemarketing system described above.

Next, the PBX-computer interlocking system of the third embodiment will be described with reference to the flowchart of FIG. First, as a premise, the LAN 11
It is assumed that which computer 7 above is used in the telemarketing system is registered in the database 2. The contents of the database 2 at this time are shown in FIG.

In step # 301, the computer 1 connected to the PBX 3 issues a monitor request for the telephone 4 to the PBX 3. As a result, the telephone set 4 is brought into the off-hook state, and when the beep detection means 12 detects a beep sound heard from the handset, the PBX 3 becomes the PBX 3
The computer 1 connected to is notified from which handset of which telephone 4 the beep sound was heard.

In step # 302, the PBX 3 starts monitoring the telephone 4 (detecting whether a beep sound is detected) according to the above request. Step # 3
In 03, the computer 1 connected to the PBX 3 refers to the database 2, selects one of the computers 7, and causes the speaker 10 built in the computer 7 to ring through the LAN 11. The address on the LAN 11 of the computer 7 selected here is, for example, [179.2].
2.1.1].

In step # 304, it is checked whether the computer 1 connected to the PBX 3 can detect the beep sound while sequentially specifying the extension numbers of the telephone 4 one by one.
Contact X3. Here, it is assumed that a beep sound can be detected from the telephone 4 having an extension number of 5149, for example.

In step # 305, the computer 1 connected to the PBX 3 writes the extension number 5149 in the database 2. The above work is performed for all the computers 7 registered in the database 2.

Database 2 created in this way
Is used to link the computer 7 and the telephone 4 as in the outbound telemarketing system described above.

By the above operation, the time and labor required for the work for registering the correspondence between the telephone 4 and the computer 7 can be reduced, and the abnormal operation of the system due to the registration error can be prevented, and the workability of the registration can be improved. .

[0042]

As described above, according to the present invention, the main computer judges the telephone corresponding to this computer by the operation based on the information output from the computer,
Alternatively, the computer corresponding to the telephone is determined by the operation based on the information output from the telephone, and the telephone corresponding to the computer that outputs the beep sound is determined, and the telephone and the computer are associated with each other and stored in the database. register. Therefore, it is possible to reduce the time and labor required for the work for registering the correspondence between the telephone and the computer, prevent abnormal operation of the system due to a registration error, and improve the workability of registration.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a PBX-computer interlocking system according to an embodiment of the present invention.

FIG. 2 is a flowchart of the first embodiment of the present invention.

FIG. 3 is a block diagram of a database at the start of the embodiment.

FIG. 4 is an explanatory view of using the database according to the same embodiment.

FIG. 5 is a configuration diagram of a database using the same embodiment.

FIG. 6 is a display example of a display unit according to the same embodiment.

FIG. 7 is a flowchart of the second embodiment of the present invention.

FIG. 8 is a block diagram of the database of the same embodiment.

FIG. 9 is a flowchart of the third embodiment of the present invention.

[Explanation of symbols]

 2 database 4 telephone 7 computer 11 LAN

Claims (3)

[Claims] 1. A PBX, a main computer connected to the PBX through a dedicated interface and connected to a LAN, a plurality of telephones connected to the PBX, and a plurality of telephones arranged corresponding to the telephones and connected to the LAN. In a PBX-computer interlocking system composed of a plurality of computers, the main computer outputs information to the computer via the LAN, and an operator operates a telephone based on the information to transmit the information via the PBX. , Determine the telephone corresponding to the computer that output the information,
PBX configured to register the correspondence in a database
-Computer interlocking system. 2. A PBX, a main computer connected to the PBX by a dedicated interface and connected to a LAN, a plurality of telephones connected to the PBX, and a plurality of telephones arranged corresponding to the telephones and connected to the LAN. In a PBX-computer interlocking system including a plurality of computers, the main computer outputs information to a telephone via the PBX, and an operator's operation of the computer based on the information causes the computer to output via the LAN. , Determine the computer corresponding to the phone that output the information,
PBX configured to register the correspondence in a database
-Computer interlocking system. 3. A PBX, a main computer connected to the PBX by a dedicated interface and connected to a LAN, a plurality of telephones connected to the PBX, and a plurality of telephones arranged corresponding to the telephones and connected to the LAN. In a PBX-computer interlocking system composed of a plurality of computers, a beep sound detecting means for detecting a beep sound from a computer via a telephone is added to the PBX.
The beep sound output from the main computer via the LAN is detected by the beep sound detecting means via the telephone in the off-hook state, and the telephone corresponding to the computer that has output the beep sound is determined by the detection. Then
PBX configured to register the correspondence in a database
-Computer interlocking system.