JPS636660A - Automatic transaction processing system - Google Patents

Abstract

PURPOSE:To guide customers when an automatic transaction processor has developed a breakdown by providing a means to the processor to send a breakdown telegram to a central supervisory unit in a breakdown mode together with a display means which displays the place of another working transaction processor. CONSTITUTION:In a breakdown mode an automatic transaction processor 1 informs its breakdown to a central supervisory unit 2 in a breakdown telegram. While the unit 2 informs another working automatic transaction processor to the processor 1. Then the processor 1 displays the place of the transaction processor informed from the unit 2 through a display part 12.

Description

DETAILED DESCRIPTION OF THE INVENTION Field of Industrial Application of Fat This invention relates to an automatic transaction processing system capable of displaying the installation location of a replacement automatic transaction processing device when the automatic transaction processing device serving as a terminal device goes down.

(1)) Summary of the Invention The automatic transaction processing system according to the present invention notifies a central monitoring device when an automatic transaction processing device is down;
In response to this notification, the central monitoring device notifies the automatic transaction processing device of other operating automatic transaction processing devices. The downed automatic transaction processing device displays the installation locations of other automatic transaction processing devices sent from the central monitoring device.

This allows the user of an automatic transaction processing device that has gone down to quickly go to another automatic transaction processing device and redo the transaction.

(Ql Prior Art and Its Disadvantages) When automatic transaction processing equipment used by financial institutions such as banks is unable to process transactions normally due to some kind of failure, or when the financial institution ceases operation for its own reasons. In the past, the display of this automatic transaction processing device would only display a message such as ``Currently unavailable.'' Therefore, customers who went to the automatic transaction processing device that was down would have to use other methods. Each person would have to search for a possible automated transaction processing device based on their own judgment, which would lead to a decline in customer service and could lead to customers moving to other competing financial institutions. As processing equipment operates on holidays and the number of automatic transaction processing equipment installed in department stores and other retail areas increases, the number of unmanned equipment will increase, so problems such as these caused by the lack of customer guidance staff will be exceeded. it is conceivable that.

(d+ Purpose of the Invention This invention was made in view of the above-mentioned drawbacks. When an automatic transaction processing device goes down, it can help customers by displaying the installation location of other automatic transaction processing devices that are in operation. The purpose of the present invention is to provide an automatic transaction processing system that can be guided.

(e) Structure of the Invention The present invention provides an automatic transaction processing system having a plurality of automatic transaction processing devices and a central monitoring device that monitors the operating status of these automatic transaction processing devices, means for sending a down message to the central monitoring device at the time; notification means for notifying the automatic transaction processing device of other operating automatic transaction processing devices when the central monitoring device receives the down message; Furthermore, the automatic transaction processing device is provided with display means for displaying the installation location of other automatic transaction processing devices that are in operation and received from the central monitoring device.

(f) Effect: In the automatic transaction processing system according to the present invention, when the automatic transaction processing device goes down, the central monitoring device is notified of this as a down message. The central monitoring device notifies the automatic transaction processing device of other automatic transaction processing devices that are in operation at that time. The downed automatic transaction processing device displays the installation locations of other operating automatic transaction processing devices received from the central monitoring device.

(g) Effects of the Invention According to this invention, a customer who goes to this automatic transaction processing device that is down will know that this device is down and unable to make transactions, and will also be able to find other available alternatives to this device. The location of the automatic transaction processing device can be known from the display. This allows the customer to quickly move to the available automatic transaction processing device, and even when the automatic transaction processing device is down, the deterioration in customer service can be kept to a minimum. Furthermore, customers will not be transferred to other competing financial institutions.

(HL Embodiment FIG. 3 is a block diagram showing the configuration of an automatic transaction processing system that is an embodiment of the present invention.
It's called RMcJ. ) 2 is connected to a plurality of automatic transaction processing devices (hereinafter referred to as rATMJ) 1 via lines. Since communication between ATM 1 and RMC 2 is limited to when a failure such as a downtime occurs, the line set up between them is a public telephone line, and these lines are only connected when the failure occurs. be done. each AT
M1 is the main controller CPUl0 and this CPUl0
a memory 11 for storing programs to be executed, data to be used, etc.; a display section 12 for displaying operation guidance etc. to customers;
Monitoring system transmission control unit 1 for communicating with the RMC 2
3. Operating units 15 such as an accounting system transmission control unit 14 and a cash processing unit, which communicate with a center having deposit account files for transaction processing, are connected.

FIGS. 4A and 4B are diagrams showing a map display screen and an ATM table stored in the memory 11. Figure (A) shows the installation location of this automatic transaction processing device (
A map showing near and near current location, and a message indicating that this device is currently unavailable: "Currently unavailable.

” is written on it. ATM shown in Figure (B)
The table stores the installation location base of other ATMs (such as 00 branch) that are within a movable distance from this ATM installation location and the location display when writing the installation location on the map display screen. In FIG. 5, the above A is displayed on the map display screen.
An example of a display screen that reads and displays the installation locations of other ATMs from the TM table is shown. The locations and names of other ATMs indicated by ■ and ■ are written on the map.

FIG. 1 is a flowchart showing the operation of the ATM.

Figure (A) shows normal operation. Step nl (hereinafter “
Step ni'' is referred to as ``ni'') and n2, the operating state of each device is determined and the process waits until a transaction request is received from the customer.

If any of the above occurs in any of the devices during this standby, the process proceeds to the fault response operation shown in FIG. If there is a transaction request from the customer, the process proceeds to n3 based on the judgment at n2 and the transaction is processed. It is determined at n4 whether or not this transaction has ended normally, and if it has ended normally, the process returns to the standby routine again. If the process does not end normally, proceed to troubleshooting operations.

The figure (B) shows the failure response operation. First, in n5, it is determined whether or not this device is in an unmanned mode (a mode in which it is operated without an attendant present). n6 in unmanned mode
Then, it is determined whether the line connected to the supervisory transmission control unit 13 and the RMC 2 is functioning normally. If it is functioning normally, RM the down message (see Figure 6 (A)).
It sends a message to C (n7) and receives hearsay notifying an operating ATM shown in FIG. 6(B) (n8). It is determined whether or not there is an ATM installed near this ATM among the ATMs shown in this message (nlo
). If the nearest ATM is in operation, the installation location (display coordinates) and name of the ATM are read from the ATM table and configured and displayed on the display screen shown in FIG.

In other cases, i.e., when operating in the mode where an attendant is stationed, when communication with RMC2 is impossible, or when there is no nearby operating ATM, a guidance screen will be displayed that only indicates that the service cannot be used. Displayed in section 12 (
n12).

After this operation, the system waits until the maintenance staff recovers the fault (
n13). If there is a failure recovery, n14 will determine
The process proceeds to step 15, where it is determined whether or not this ATM is operating in the unmanned mode. If the ATM is in the unmanned mode, a failure recovery message (see FIG. 6(C)) is sent to the RMC 2, and the above-mentioned normal operation is restored.

FIG. 2 is a flowchart showing the operation of the RM C2. At n21, it waits until a message is received from the ATM, and when the message is received, it is determined whether or not the message is a down message (n22). If it is a down message, the process proceeds to n23 and subsequent steps, and if it is any other message, the process proceeds to the process corresponding to that message (n28).

n23 deletes the ATM that sent this down message from the list of active ATMs set in RMC2, edits the list of active ATMs into the message shown in FIG. 6(B), and sends the message to the ATM (n24) ). In addition, the above-mentioned ATM
If a failure recovery message is sent from the ATM, the ATM will be operational again.
Registered on the list.

n7 corresponds to the down message transmitting means of the present invention, and n24
corresponds to the notification means of this invention, and nil corresponds to the display means of this invention.

In this way, in this automatic transaction processing system, by notifying RMC that an ATM is down,
An M list will be sent to you. Nearest AT from this list
All you have to do is select M and display it to the customer. This makes it possible to indicate an alternative device in case of a downtime. Also, in a similar system, the nearest AT on the RMC side
It is also possible to search for M and notify the down ATM.

[Brief explanation of drawings]

FIG. 1 is a flowchart showing the operation of an ATM used in an automatic transaction processing system according to an embodiment of the present invention, in which (A) shows normal operation and (B) shows troubleshooting operation. Figure 2 shows the RMC used in the automatic transaction processing system.
FIG. 3 is a diagram showing the configuration of the automatic transaction processing system; FIGS. 4(A) and 4(B) are map display screens stored in the memory of the ATM;
Figure 5 shows the TM table, Figure 5 shows the screen displaying other nearby ATMs, Figure 6 (A), (B) and (
C) is a diagram showing communication messages sent and received between the ATM and RMC. machine

Claims (1)

[Claims] (1) In an automatic transaction processing system having a plurality of automatic transaction processing devices and a central monitoring device that monitors the operating status of these automatic transaction processing devices, the automatic transaction processing device is provided with a down message to the central monitoring device when the automatic transaction processing device is down. a notification means for notifying the automatic transaction processing device of other operating automatic transaction processing devices when the central monitoring device receives the down message; , a display means for displaying the installation locations of other operating automatic transaction processing devices received from the central monitoring device, an automatic transaction processing system characterized by comprising: