JP2003037680A - Cash processing system and its maintenance method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cash processing system that collects logging data without troubling a user so as to reduce the time required for system restoration. SOLUTION: Since a job CPU 11 for generating logging data is provided in addition to a communication CPU 12 for transmitting the logging data to a maintenance terminal 3, the cash processing system can collect logging data without intermitting window jobs. Since a casher 1 transmits logging data to the maintenance terminal 3 by PHS communication, even the maintenance terminal 3 placed at a remote place maintains the casher 1. Since the casher 1 transmits fault information to the maintenance terminal 3 on the occurrence of a fault, maintenance personnel can recognize a fault in the casher 1 without awaiting a contact from a user. The maintenance terminal 3 collects logging data from the casher 1 and the maintenance personnel analyze the logging data.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to collecting logging data of a banknote handling machine such as a banknote depositing / dispensing machine or a banknote sorter, or a cash handling machine which is a coin handling machine such as a coin depositing / dispensing machine or a coin sorting machine. The present invention relates to a cash processing system and a maintenance method thereof.

[0002]

2. Description of the Related Art When a failure occurs in a cash processing machine, logging data, which is processing history data of the cash processing machine, is important as information for pursuing the cause of the failure. However, such collection of logging data has been performed by issuing a logging data sucking (collecting) command from the control terminal controlling the cashier to the cashier logging the logging data. for that reason,
While the logging data is being collected, the conventional cash handling machine is in a state in which it is not possible to perform other window operations, and when logging data is collected, the operator window operation must be interrupted.

In addition, in the case of collecting logging data without interrupting the window service, in most cases, it is carried out at a time after the window service is completed. However, in this case, the user (the staff member of the sales office using the cash processing machine, for example, a window clerk) may be inconvenienced to remain, even after all the work is completed. Become.
In addition, since the logging data is collected after the completion of the window work, if the storage retention time of the logging data is short, the past logging data is overwritten, and there is an inconvenience that the failure investigation cannot be performed as expected. (Normally, among the logging data, the operation log is logged each time there is a change in the cash handling machine, so a large storage capacity is required. Therefore, if the logging data storage capacity is small, it was written in the past. As the data is overwritten one after another, the holding time becomes shorter.) As described above, in the conventional cash processing machine, in order to collect logging data, the window business of a sales office has been interrupted. Users were often annoyed by overtime work. In order to improve such a situation, a method of collecting logging data that does not bother the user has been required.

Further, when a failure occurs in the cash processing machine, it is impossible to determine whether or not replacement of parts is necessary to restore the system without going to the field. Therefore, it is necessary to go to the field and arrange parts. Become. Therefore, there is a problem that it takes time from arranging the parts to arrival of the parts, and it takes time to restore the system.

[0005]

As described above, the conventional cash processing machine has the following problems. (1) Since logging data is collected, the user may be inconvenienced due to interruption of the window service. (2) It takes time to restore the system because it determines whether or not it is necessary to replace parts once the site has been visited.

It is an object of the present invention to provide a cash processing system and a maintenance method for the same, which can collect logging data without inconvenience to users and shorten the time required for system recovery. .

[0007]

In order to solve the above problems, the present invention provides at least one cashier for generating logging data in which the contents of each cash transaction are described every time the cash transaction is executed, In a cash processing system including a control terminal that controls a processing operation of the cashier and a maintenance terminal that can be connected to the cashier by wireless communication, the cashier executes cash processing according to an instruction input from the control terminal. , And a communication processor that operates independently of the business processor and that transmits the logging data to the maintenance terminal using the wireless communication.

In the cash processing system of the present invention, a processor for executing cash processing and generating logging data is different from a processor for transmitting the logging data to the maintenance terminal, and the logging data is transmitted to the maintenance terminal by wireless communication. To be done. Therefore, it becomes possible to collect logging data without interrupting the window service, and the maintenance of the cashier can be performed even from a maintenance terminal located in a remote place.

Further, in another cash processing system of the present invention, when a fault occurs, the business processor transmits the fault information to the communication processor, and the communication processor transmits the fault information to the wireless communication. To the maintenance terminal, and the maintenance terminal monitors the failure state and requests and collects the logging data when the system does not recover.

In the cash processing system of the present invention, when a failure occurs, the failure information is transmitted from the cashier to the maintenance terminal, so that the maintenance staff can know the failure of the cashier without waiting for the user to contact. Further, since the maintenance terminal collects the logging data from the cashier, the maintenance staff can analyze the content of the failure with the logging data. Therefore, the maintenance staff can notify the user of the occurrence of the failure and support the system recovery without going to the site, and can confirm whether or not the parts need to be replaced. It is possible to shorten the time required to bring the parts to the system, reduce the time required to replace the parts, and restore the system.

Further, in another cash processing system of the present invention, the wireless communication is communication performed using a PHS communication network.

In the cash processing system of the present invention, the PHS communication network, which is an existing wireless communication network, is used for wireless communication, so that the system construction cost can be reduced.

[0013]

BEST MODE FOR CARRYING OUT THE INVENTION Next, a cash processing system according to an embodiment of the present invention will be described in detail with reference to the drawings. Figure 1
FIG. 1 is a block diagram showing the configuration of a cash processing system of this embodiment. As shown in FIG. 1, the cash handling system of the present embodiment includes a cashier 1, a control terminal 2, a maintenance terminal 3, and a PHS (Personal Handypho).
ne System) communication network 4. The cashier 1 is a cash processing machine operated by an operator at a sales office of a financial institution. Although only one cashier-1 is shown in FIG. 1, there may be a plurality of cashiers.

The cashier 1 is connected to a control terminal 2 which controls the processing operation of the cashier 1. The cashier 1 executes cash deposit / withdrawal processing according to an instruction from the control terminal 2. In addition, cashier 1
Can be connected to the maintenance terminal 3 installed in a remote maintenance company office or the like via the PHS communication network 4, and transmits logging data to the maintenance terminal 3 in response to a request from the maintenance terminal 3. Then, it receives an instruction from the maintenance terminal 3 and executes cash processing and maintenance of the cashier 1 without interrupting the window work, as described below.

The cashier 1 comprises a business CPU 11, a business communication section 31, a communication CPU 12 and a PHS communication section 32. The business CPU 11 receives a command from the control terminal 2 and performs cash processing based on the command. The business communication unit 31 transmits and receives data between the control terminal 2 and the business CPU 11. The business CPU 11 has a business storage area 2
1 is attached, and its storage area 21 for business uses the control terminal 2
Processing history data (logging data) of the contents processed by the business CPU 11 and the operation contents in accordance with the instruction from. Further, the business storage area 21 has an area for storing software for performing a processing operation in addition to an area for storing logging data.

The communication CPU 12 uses PHS communication to notify the maintenance terminal 3 of a failure occurrence (failure information) when a failure occurs, status information of the cashier 1, and the like.
Send logging data of cashier 1 and maintenance terminal 3
Receive commands and data from. In the communication CPU 12,
A communication area 22 for storing logging data to be transmitted to the maintenance terminal 3 is attached. The communication storage area 22 also has an area capable of holding data to be written in the business storage area 21. PHS communication unit 32
Uses the PHS communication network 4 to exchange data with the maintenance terminal 3.

Next, the operation of the cash handling system of this embodiment will be described.

First, the operation when collecting logging data will be described. When the cashier 1 receives an instruction from the control terminal 2 via the business communication unit 31, the business CPU 1
In step 1, the cashier 1 is controlled to perform cash processing (payment / withdrawal processing, etc., here, bill deposit processing). The cashier 1 counts the bills set in the deposit port (not shown), and notifies the control terminal 2 of the count data.
The control terminal 2 that has received the notification displays the counting result on the display unit (not shown) attached to the control terminal 2. The operator who confirms the displayed contents issues a command to the cashier 1 to store the counted bills. Ordered cashier 1
Stores the banknote in a storage unit (not shown). Each time the cashier 1 performs each processing, the processing content and operation content are stored in the business storage area 21 as logging data. Explaining the contents of the deposit process, the logging data to be stored is, for example, as shown in Table 1 below.

[0019]

[Table 1]

As described above, the cashier 1 records the counting start operation with time. Next, as a result of counting, for example, ten thousand yen, five thousand yen, and five thousand yen are recorded. (The RJ being recorded is a reject, that is, a banknote that cannot be handled as a normal banknote.) Next, the cashier 1 stores that a storage command (storage command) has been received from the control terminal 2. Then, the cashier 1 performs the storing operation and stores that the storing operation is normally completed (storage OK). When the withdrawal command is received from the control terminal 2, the receipt of the command is recorded together with the time, and the content of withdrawal and the end of the withdrawal operation are recorded.

The shutter open command is a command for opening the shutter of the dispensing port and is issued from the control terminal 2 to the cashier 1. "Shutter open NG M3-10-0
"0" indicates that the shutter could not be opened (NG). "M3-10-00" is an example of an error code indicating that the shutter cannot be opened. In this way, if a failure occurs during operation,
The business CPU 11 stores a failure occurrence and an error code as logging data.

The logging data stored in the business storage area 21 is written in the communication storage area 22 when a predetermined operation process is performed. The time when the predetermined operation process is performed is, for example, when the initial operation is started by turning on the power of the cashier 1 or when the initial operation is completed, or when the reset operation is started after the system is restored or the reset operation is completed. The logging data written from the business storage area 21 to the communication storage area 22 is erased from the business storage area 21 when the writing is normally completed. When the writing ends abnormally, the writing is held without being erased, and the writing is performed again in the next predetermined operation process. The logging data written in the communication storage area 22 is held until there is a deletion instruction. When it exceeds the storage memory capacity, it is cyclically stored and held. “Cyclic holding” is a storage method in which the data that is written first is overwritten with the data that is written in the order in which the data was written.

When collecting the logging data in the communication storage area 22, the maintenance terminal 3 sends a siphoning (collecting) command. The communication CPU 12 operates in response to the command, and the logging data is transmitted to the maintenance terminal 3 via the PHS communication unit 32 and the PHS communication network 4 under the control of the communication CPU 12. The maintenance terminal 3 collects logging data through these processes. Further, it is also possible that the business CPU 11 operates according to a logging data sucking command from the control terminal 2 and collects in the control terminal 2 via the business communication unit 31.

The business CPU 11 controls the processing operation of the cashier 1, while the communication CPU 12 controls the PHS communication section 3.
Control the logging data collection processing operation via 2. Therefore, it is possible to control the processing operation independently of each other. As a result, the logging data can be collected from the maintenance terminal 3 even when the cashier 1 is in the process of being instructed by the control terminal 2.

Since the logging data of the business process executed during the collection of the logging data by the instruction of the maintenance terminal 3 is stored in the business storage area 21 under the control of the business CPU 11, it is determined as described above. It is written in the communication storage area 22 during the operation processing. Therefore, the logging data of the business process is normally logged regardless of the logging data collecting operation.

Next, the operation of the cash processing system according to this embodiment when the cashier 1 is notified of failure information and status information will be described. When a failure such as a banknote jam occurs in the cashier 1 during business, the business CPU 11 transmits the failure occurrence data to the communication CPU 12. The communication CPU 12 that has received the failure occurrence data P
Maintenance terminal 3 via HS communication unit 32 and PHS communication network 4
Send notification of failure occurrence and data. The transmitted data is composed of fault information such as the machine number of the faulty device and an error code indicating the type of fault that has occurred. By doing so, the maintenance terminal 3 can immediately know what trouble has occurred in which cashier 1.

The maintenance personnel at a remote place, who has recognized the occurrence of the failure, operates from the maintenance terminal 3 to the PHS communication network 4 and PHS communication unit 32.
Via, the communication CPU 12 is instructed to notify the state information after the failure of the cashier 1. The communication CPU 12 that has received the instruction transmits a command for notifying the business CPU 11 of the current state information of the cashier 1.

Business CPU 11 which received the command
Returns to the communication CPU 12 the current state of the cashier 1, for example, state information such as “remain in error state” or “error state has been resolved”. The communication CPU 12
The notification is transmitted to the maintenance terminal 3 via the PHS communication unit 32 and the PHS communication network 4. By doing so, the maintenance personnel will
It is possible to monitor whether the cashier 1 has recovered from the fault.

The maintenance terminal 3 monitors the failure status, and if the recovery can be confirmed, cancels the monitoring. If the recovery cannot be confirmed, the user operating the cashier 1 can be contacted to verbally assist in the recovery process. If the service is still not recovered, the maintenance staff will be dispatched to deal with the problem. At this time, the maintenance staff instructs logging data collection from the maintenance terminal 3 and collects the logging data. By analyzing the logging data, the maintenance staff can analyze the detailed situation of the cashier 1, and can find out the location of the malfunctioning part or part, and bring the peripheral materials etc. to the site. Therefore, it is possible to shorten the system recovery time. Furthermore, in the cash processing system of the present embodiment, rather than waiting for a fault call from the user, it is possible to notify the user that a fault has occurred first, and to respond quickly to the fault. , Customer satisfaction (CS) is increased.

In the cash handling system of this embodiment, the PHS communication network 4 is used to communicate between the maintenance terminal 3 and the cashier 1. By using such a wireless communication network, the maintenance terminal 3 can be installed at a remote value. In the cash processing system of the present invention, the PH
Instead of the S communication network 4, other wireless communication such as a mobile phone network may be used. Needless to say, if an existing wireless communication network such as the PHS communication network 4 is used, the cost for constructing the cash processing system of this embodiment will be significantly reduced.

[0031]

As described above, the cash processing system and the maintenance method thereof according to the present invention have the following effects. (1) Since the processor for executing cash processing and generating the logging data is different from the processor for transmitting the logging data to the maintenance terminal, the logging data can be collected without interrupting the window service. . Further, since the logging data is transmitted to the maintenance terminal by wireless communication, the maintenance of the cashier can be performed even from the maintenance terminal located at a remote place. (2) Since the failure information is transmitted from the cashier to the maintenance terminal when a failure occurs, the maintenance staff can know the failure of the cashier without waiting for the contact from the user. Further, since the maintenance terminal collects the logging data from the cashier, the maintenance staff can analyze the content of the failure with the logging data. Therefore, the maintenance staff
Without going to the site, you can contact the user to support the system recovery, and if you need to go to the site, you can check in advance whether or not the part needs to be replaced. You can reduce the time required to replace parts by bringing your own equipment and shorten the time until the system is restored. (3) Since wireless communication is performed using the existing PHS communication network, which is an existing wireless communication network, it is possible to reduce the system construction cost.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a cash processing system according to an embodiment of the present invention.

[Explanation of symbols] 1 cashier 2 control terminal 3 maintenance terminals 4 PHS communication network 11 Business CPU 12 Communication CPU 21 Commercial storage area 22 Communication storage area 31 Business Communication Department 32 PHS communication unit

Claims (6)

[Claims] 1. A cashier that generates logging data in which the contents of each cash transaction are described each time the cash transaction is executed, a control terminal that controls a processing operation of the cashier, and a radio for the cashier. In a cash processing system including a maintenance terminal connectable by communication, the cashier executes a cash processing according to an instruction input from the control terminal, and a business processor that generates the logging data, and the business processor. And a communication processor that operates independently and transmits the logging data to the maintenance terminal using the wireless communication. 2. The business processor, when a failure occurs, sends information on the failure to the communication processor, and the communication processor sends information on the failure to the maintenance terminal via the wireless communication, The cash processing system according to claim 1, wherein the maintenance terminal monitors the state of the failure and requests and collects the logging data when the system does not recover. 3. The cash processing system according to claim 1, wherein the wireless communication is communication performed using a PHS communication network. 4. At least one cashier that generates logging data in which the contents of each cash transaction are described each time the cash transaction is executed, a control terminal that controls the processing operation of the cashier, and a radio for the cashier. In a maintenance method of a cash processing system including a maintenance terminal connectable by communication, a business processor that executes cash processing according to an instruction input from the control terminal and generates the logging data, and the business processor is independent of the business processor. The cashier is provided with two processors, a communication processor for transmitting the logging data to the maintenance terminal by using the wireless communication, and the maintenance terminal receives the logging data from the communication processor. A method for maintaining a cash processing system, characterized by collecting. 5. The business processor includes a step of transmitting information on the fault to the communication processor when a fault occurs, the communication processor transmitting the fault information to the maintenance terminal via the wireless communication. The cash processing system according to claim 1, further comprising a step of transmitting the log data to the maintenance terminal, the maintenance terminal monitoring the status of the failure, and requesting and collecting the logging data when the system does not recover from the failure. Maintenance method. 6. The maintenance method for a cash processing system according to claim 4, wherein the wireless communication is communication performed using a PHS communication network.