JP3006389B2 - Centralized monitoring and control device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an improvement in a centralized monitoring and control device for centrally monitoring a distributed automatic machine at a monitoring center.

In recent years, with the spread of automatic transaction apparatuses (hereinafter, referred to as automatic machines) for performing transactions such as deposits and withdrawals, financial institutions that extend business hours and handle cash unattended have increased. However, even if the hours are extended, the number of users is increased more than usual just before the end of business hours, and transactions are performed in a hurry, so that transaction troubles are likely to occur.

On the other hand, these automatic machines are centrally monitored by a monitoring center via a line, and it is necessary to strengthen monitoring at the end of business hours of the automatic machines from the current situation immediately before the end.

[0004]

2. Description of the Related Art FIG. 8 is a block diagram of a conventional centralized monitoring and control device. As shown in FIG. 8, the automatic machines 9 installed in each sales office are monitored and controlled by a centralized monitoring and control device 1 provided in a monitoring center through an exchange network such as an ISDN network 10.

[0005] The centralized monitoring and control device 1 installed in the monitoring center includes a plurality of workstations WS2 for displaying a monitoring screen and giving commands to the automatic machines 9;
2 and a system controller SC3 that communicates with the branch office device 7. The terminal controller TA4, a network termination device (not shown)
It is connected to the N network 10.

[0006] The automatic machine 9 of each business office is connected to a terminal adapter TA8 (hereinafter, the automatic machines 9 and TA8 and the like are connected to the business office side device 7).
, ISD via a network termination device not shown.
It is connected to the N network 10.

In such a monitoring system, at the start of business, the monitoring center turns on the power supply of SC3 5, the power supply 6 of TA4, and the power supply of WS2 at the monitoring center. The power is turned on by a staff member of the sales office, and business is started.

Here, when the power supply of the monitoring center is turned on, the TA 4 calls all the business offices at once, and if the power supply of the business office equipment 7 is turned on, the line connection is made. Thereafter, an inquiry is made as to whether or not the automatic machine 9 is normal, and the result is displayed on the monitoring screen of the WS 2.

Here, if a failure occurs in the automatic machine 9, T
A8 notifies the centralized supervisory control device 1 of the failure status, and the content is displayed on the WS2. This fault condition is reported to a maintenance person and taken care of.

[0010] At the time of the above-mentioned simultaneous call, the branch office device 7
Is not turned on, a call is made from the office side to establish a line connection when the office apparatus 7 is turned on. In other words, when the power is turned on, the lines are connected from both sides.

[0011] At the end of the work, at the monitoring center, the disconnection order is arbitrary, but a staff member turns off the power supply of WS2,
The power supply 5 of the SC 3 is turned off, and the power supply 6 of the TA 4 is turned off to end the monitoring operation.

On the business side, when the business close time is reached and the customer is not operating, the power supply of the TA 8 and the power supply of the automatic machine 9 are turned off.

[0013]

When ending the monitoring work, a staff member turns off the power of each device in the monitoring center.
The line is in a connected state until the power of the TA4 is turned off, and when an abnormality occurs in the automatic machine 9, an abnormality notification is transmitted. At this time, if the power of the WS2 and the SC3 is turned off, this notification is not accepted, and the problem is that the monitoring purpose is not achieved or the line cost is wasted.

When the power supply of the TA 4 is cut off, the line is cut off. If the power supply of the branch office side device 7 is not cut off, a line connection is attempted from the branch office side device 7 and a call for line connection is made. Calls are concentrated and the ISDN network 10 becomes congested.

Further, when the central monitoring and control device 1 is turned off, the automatic machine 9 may be used by a rush customer, and if a trouble occurs in the customer operation, a trouble telephone (automatic machine) 9 cannot respond to inquiries by the telephone between the telephone attached to the monitoring center and the monitoring center while looking at the monitoring screen of the WS2), and the service is deteriorated.

The present invention has been made in view of the above problems, and has as its object to provide a centralized supervisory control device that performs appropriate termination processing based on the state of a monitored device at the end of a job.

[0017]

In order to solve the above-mentioned problems, a centralized monitoring and control device according to the present invention comprises a centralized monitoring and control device for monitoring and controlling a monitored device 32 as shown in the principle diagram of the present invention in FIG. And a usage status search unit 30 for searching the usage status of the monitored device 32 when the operation of ending the operation is performed, and continuing the monitoring operation when the monitored device 32 is in the usage status as a result of the search. To the monitored device 32 when not in use.
The system is configured to include a business end processing unit 31 that turns off the power supply 33 of the own device after notifying that the call is unnecessary .

[0018]

[0019]

When the service termination operation is performed in the centralized monitoring and control device, the use state search unit 30 searches whether the monitored device 32 is in the use state or the non-use state, and when it is in the use state, the monitoring operation is continued. When not in use, the power supply 33 of the own device is turned off.

With the above measures, if the monitored device is in use even after the work is completed, the monitoring can be continued, and the trouble of the monitored device can be dealt with. The monitored device 32
When the power supply 33 is turned off when the power supply 33 is not in use, the unnecessary notification of the call to the monitored device 32 is performed, thereby preventing unnecessary calls from the monitored device 32 and abnormal notification after the power supply 33 is turned off. it can.

[0021]

FIG. 2 is a block diagram of one embodiment, FIG. 3 is a processing flowchart at the end of a job, and FIG. 4 is an example of a monitoring screen (part 1).
FIG. 5 is a diagram showing an example of a monitoring screen (No. 2), and FIG.
FIG. 7 is a diagram illustrating an example of a monitoring screen (No. 3), and FIG. 7 is a diagram illustrating an example of a monitoring screen (No. 4).

In the centralized monitoring and control apparatus 1 shown in FIG. 2, reference numeral 2 denotes a plurality of workstations WS, for example, each displaying a monitoring screen of a plurality of branch office apparatuses 7 divided by region,
In addition, a control command is input. It is assumed that the power of WS2 is turned off by a power-off command from SC20.

Reference numeral 20 denotes a system controller SC for controlling a plurality of WSs 2, notifying control instructions inputted in each WS 2 to a designated office apparatus 7, and corresponding to a state notification from the office apparatus 7. The monitoring control is performed such as displaying the information on the WS2.

Here, reference numeral 21 denotes a use state search unit 21 which sends a use state request message to all the branch office apparatuses 7 when a work end input is notified from any one of the plurality of WSs 2. Is transmitted, and the response message is received and passed to the business end processing unit 22. Reference numeral 22 denotes an operation termination processing unit which receives the response message, analyzes the contents of the response message, and performs termination processing described later. Reference numeral 5 denotes a power source to be disconnected.

Reference numeral 4 denotes a terminal adapter TA for performing line control.
When the power is turned on at the start of the business, the call is simultaneously sent to the branch office device 7 to make a line connection, and data is exchanged with a network terminating device (not shown) via the ISDN network 10. 7 is communicated. Reference numeral 6 denotes a power supply of TA4, which is cut off in a different system from the power supply 5 of SC20. With this disconnection, the ISDN network 10 disconnects the line connection between the SC 20 and all the branch office devices 7.

In the branch office apparatus 7, reference numeral 9 denotes an automatic machine, which is provided with a trouble telephone (not shown). When the troubled telephone is hooked off, it is notified to the monitoring center, and the clerk specifies the monitoring center side telephone number displayed on the screen of WS2, so that the troubled telephone and the telephone of the monitoring center are connected.

Reference numeral 8 denotes a terminal adapter for controlling the automatic machine 9 installed in the branch office and for controlling the ISDN network.
Through the ISDN network with the centralized monitoring and control device 1
Communication via.

The same reference numerals as those in FIG. 8 denote the same objects. In this embodiment, it is assumed that the power supply of the office equipment 7 such as the automatic machine 9 and the TA8 is cut off by a staff member of the office. , And the line connection operation is performed. If the line is disconnected without permission, the call is re-issued.

FIG. 4 shows a monitoring screen of the fully automatic machine, in which the name of the installed branch and the state (circle is normal) are displayed corresponding to the identification number ID of the automatic machine 9. By pressing a key corresponding to the item displayed on the monitoring screen (for example, key H for displaying a failure status) or clicking (adjusting an arrow) to the displayed position with the mouse 2a, (The screen is switched to the monitoring screen corresponding to the item, or a command is input.) The following business termination processing is performed by the monitoring system configured as described above. See FIG. 3 to FIG. 7 (1) At the end of the work, the monitor selects the work end on the monitoring screen of WS2, and selects the confirmation.

For example, in the case of the monitoring screen of FIG. 4, if "O / other" is clicked with the mouse 2a (or the key O is pressed, the same applies hereinafter), the "other key" 23 is displayed as shown in FIG. Is displayed, G / End of business is clicked. As a result, a message as shown in FIG. 6 is displayed in the message box 24, and the "confirmation" 25 in the message box 24 is clicked with the mouse 2a. Note that "cancel" 26 is a cancellation of the operation end operation. (2) As a result, the business end operation input is notified to the SC 20, and the use state search unit 22 of the SC 20 transmits a use state request message to all the branch office apparatuses 7 connected to the line. (3) The terminal adapter TA8 of the branch office apparatus 7 that has received the message searches for the use status of each automatic machine 9, and (4) responds the use status of the automatic machine 9 to the SC20. (5) Based on this response message, the business end processing unit 23 determines whether or not the automatic machines 9 of all the branch offices are in use. (6) If there is no machine, all the branch offices After transmitting the call-unnecessary message to the device 7, a power-off command is sent to the WS 2 to turn off the power source 5. (7) If there is at least one automatic machine 9 in use, a message box 27 is displayed on the monitoring screen of the WS 2 where the operation end operation was performed.
(FIG. 7) is displayed, and a confirmation input for monitoring business continuation is requested. (8) Here, when "Confirm" 28 is instructed, the monitoring operation is continued, and (9) When "Cancel" 29 is instructed, the power of the power supply 5 and WS2 is forcibly turned off. Even at the time of this disconnection, a callless message is transmitted. Note that the forced disconnection by the "cancel" 29 can be cut off for any reason regardless of the state of the branch-side device 7 in the same manner as "X / End" of the "other keys" 23 in FIG. It was made.

On the other hand, when the power of the SC 20 is turned off,
Since the office device 7 receives the call-free message, TA4
Even if the power supply 6 is turned on and the line is connected, the abnormality notification is not performed. Then, even if the power supply 6 of the TA 4 is cut off and the line is cut off, no call is made.

As described above, the use state of the automatic machine 9 is searched according to the work end instruction, and if it is in use state, the monitoring is continued. Monitoring just before the end of work is performed normally,
This has the effect of eliminating useless calls and abnormal notifications from the monitored device due to power-off.

[0033]

As described above, the centralized monitoring and control device of the present invention searches for the use status of the monitored device by the operation end operation, and if the use status, the monitoring is continued. Since the power is turned off by notifying that no call is required, monitoring immediately before the end of work is performed normally, and unnecessary calls and abnormal notifications from the monitored device due to the power cut off of the centralized monitoring and control device are eliminated. The effect that can be achieved.

[Brief description of the drawings]

FIG. 1 is a principle diagram of the present invention.

FIG. 2 is a configuration diagram of an embodiment.

FIG. 3 is a processing flowchart at the end of work.

FIG. 4 is a diagram showing an example of a monitoring screen (1).

FIG. 5 is a diagram showing an example of a monitoring screen (2).

FIG. 6 is a diagram illustrating an example of a monitoring screen (part 3).

FIG. 7 is a diagram illustrating an example of a monitoring screen (part 4).

FIG. 8 is a block diagram of a conventional centralized monitoring and control device.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Central monitoring and control apparatus 2 Workstation WS 2a Mouse 3 System controller SC 4 Terminal adapter TA 5,6 Power supply 7 Branch office apparatus 8 Terminal adapter TA 9 Automatic machine 10 ISDN
Network 20 System controller SC 21 Usage status search section 22 Business termination processing section 23 Other keys 24, 27 Message box 25, 28 Confirmation 26, 29 Cancel 30 Usage status search section 31 Business termination processing section 32 Monitored device 33 Power supply

──────────────────────────────────────────────────続 き Continuation of the front page (56) References JP-A-5-165552 (JP, A) JP-A-5-197453 (JP, A) JP-A-6-119532 (JP, A) JP-A-63-1988 68939 (JP, A) JP-A-4-323375 (JP, A) JP-A-5-28004 (JP, A) JP-A-63-143962 (JP, U) (58) Fields investigated (Int. Cl. ⁷ , DB name) G06F 11/28

Claims (1)

(57) [Claims] 1. A centralized monitoring and control device for monitoring and controlling a monitored device, comprising: a use status search unit for searching for a usage status of the monitored device in response to an operation end instruction; and a monitoring device based on the search result. There when the use state is continued monitoring operations, 該被monitoring instrumentation when the unused state
A centralized monitoring and control device, comprising: a service termination processing unit for turning off the power of the device after notifying the device that the call is unnecessary .