JP5145655B2 - Maintenance dispatch management program, maintenance dispatch management apparatus, and maintenance dispatch management method - Google Patents

Description

  According to the present invention, maintenance for transmitting maintenance request information to a maintenance dispatch request receiving device provided in a maintenance center having jurisdiction over maintenance and inspection of the device based on a failure detected by the device is performed. With regard to the dispatch management program, the maintenance dispatch management device, and the maintenance dispatch management method, in particular, the maintenance dispatch management program and the maintenance dispatch management that enable quick maintenance dispatch conforming to the frequency of occurrence of failures and improve the efficiency of maintenance inspections. The present invention relates to a device and a maintenance dispatch management method.

  If an ATM (Automatic Teller Machine) installed in a bank store or the like has a failure, the store clerk will deal with it if the failure is a minor one such as a banknote jam. However, even if a minor failure occurs, if the failure occurs frequently and cannot be handled by the clerk, the clerk in charge of ATM management calls the vendor's call center and receives the call. The staff determines whether or not to request the maintenance inspector (customer engineer) to dispatch based on the response at that time.

  Also, in Patent Document 1, when an ATM sends a maintenance inspection request to a remote maintenance device, the remote maintenance device requests other ATMs installed in the same store as the ATM to send inspection information. By sending inspection information from those ATMs, it is possible to grasp the status of all ATMs in the store in advance, and stop the operation only for those ATMs that require maintenance and inspection. A remote maintenance system that can increase the operating rate of ATM by performing is disclosed.

JP 2004-78900 A

  However, with just telephone inquiries, the degree of urgency for a failure that has occurred is largely dependent on the subject matter of the store clerk or call center staff, and it takes a lot of time from when the call center is inquired to when actual maintenance is requested. In addition to being inefficient, there is a problem that individual judgment results also vary.

  For this reason, there is a delay in the request for maintenance dispatch from the call center in spite of an urgent failure, and conversely, the maintenance dispatch is performed despite the minor failure that can be dealt with by the store clerk alone. Invite them to request. Here, the maintenance inspector waiting at the maintenance center is dispatched at the time of accepting the maintenance dispatch request from the call center, so in some cases not only the response in case of emergency is delayed but also the necessary personnel cannot be spared May also occur.

  Further, in the method described in Patent Document 1, although the remote maintenance device can automatically acquire the type of failure that has occurred in ATM, it is determined on the ATM side whether or not a failure has occurred. Depending on the setting on the ATM side, the judgment criteria will vary.

  Therefore, a method of setting a judgment standard that is uniformly applied to all ATMs to be managed can be considered, but this method cannot reflect the personality (urgency) of the store clerk who manages the ATM, If the response is slow, there may be a sales clerk who appears unilaterally dissatisfied.

  The present invention has been made in order to solve the above-described problems caused by the prior art, and enables maintenance dispatch that can be promptly adapted to the frequency of occurrence of failures and can improve the efficiency of maintenance inspections. It is an object to provide a program, a maintenance dispatch management device, and a maintenance dispatch management method.

  In order to solve the above-described problems and achieve the object, the present invention relates to a maintenance dispatch request receiving apparatus provided in a maintenance center that supervises maintenance and inspection of the apparatus based on a failure detected by the apparatus. A maintenance dispatch management program for transmitting information requesting maintenance dispatch to a device, the computer storing a failure history storage means for storing failure information transmitted from the device as a history, stored by the failure history storage means It is made to function as a maintenance dispatch determination means for determining whether or not to transmit information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus based on a time interval related to failure information.

  Further, the present invention is the above invention, wherein the computer further functions as a person identification unit for identifying a person in charge of managing the device, and the maintenance dispatch determination unit identifies the time interval by the person identification process. When it is less than a threshold value set for each person in charge, information for requesting maintenance to the device is transmitted to the maintenance request receiving device.

  Further, the present invention is characterized in that, in the above-mentioned invention, the computer is further caused to function as a threshold value determining means for determining the threshold value based on a failure occurrence interval in a device to be managed by a person in charge.

  Further, the present invention is characterized in that, in the above invention, the computer further functions as threshold determination means for determining the threshold based on a time interval from failure recovery to failure reoccurrence in a device managed by a person in charge. And

  Further, the present invention is the above invention, wherein the computer further functions as a maintenance dispatch request history storage unit that stores a maintenance dispatch request received from a person in charge of managing the device as a history, and the threshold value determination unit includes the fault determination unit Of the failure information stored by the history storage unit, the threshold is determined based on the failure information stored within a predetermined period from the date and time related to the maintenance dispatch request stored by the failure history storage unit. To do.

  Further, according to the present invention, in the above invention, the computer further functions as an emergency level setting means for setting an emergency level in a maintenance dispatch based on an interval between a failure occurrence start date and a maintenance request reception date and time, and the maintenance dispatch determination And means for receiving information for requesting maintenance dispatch to the apparatus based on a threshold value set according to the urgency level set by the urgency level setting means and a time interval related to the failure information. It is characterized in that it is determined whether or not to transmit.

  Further, according to the present invention, in the above invention, the urgency level for a failure occurring in a device at an installation site where no replaceable device is present is higher than the urgency level for a failure occurring in a device at a site where a replaceable device exists. Further functioning as an urgency level setting means to set, the maintenance dispatch determination means, the device based on a threshold set according to the urgency level set by the urgency level setting means and a time interval according to the failure information It is determined whether or not to send information requesting maintenance dispatch to the maintenance dispatch request receiving apparatus.

  Further, according to the present invention, in the above invention, the urgency level setting means for setting the urgency level for a fault occurring in a busy period among the faults generated in the device higher than the urgency level for a fault occurring in a period other than the busy period. The maintenance dispatch determination means requests maintenance dispatch to the apparatus based on a threshold set according to the urgency set by the urgency setting means and a time interval related to the failure information. It is determined whether information to be transmitted is transmitted to the maintenance dispatch request receiving apparatus.

  In addition, the present invention transmits information requesting maintenance dispatch to a maintenance dispatch request receiving apparatus provided in a maintenance center that supervises maintenance and inspection of the apparatus based on a failure detected by the apparatus. And a failure history storage unit that stores failure information transmitted from the device as a history, and a time interval associated with the failure information stored by the failure history storage unit. Maintenance dispatch determining means for determining whether or not to send information requesting maintenance dispatch to the maintenance dispatch request receiving device is provided.

  In addition, the present invention transmits information requesting maintenance dispatch to a maintenance dispatch request receiving apparatus provided in a maintenance center that supervises maintenance and inspection of the apparatus based on a failure detected by the apparatus. A maintenance dispatch management method for storing failure information transmitted from the device as a history, a failure history storage step, and a time interval relating to the failure information stored by the failure history storage step. A maintenance dispatch determination step of determining whether or not to send information requesting maintenance dispatch to the maintenance dispatch request receiving device.

  According to the present invention, the failure information transmitted from the device is stored as a history, and whether or not to send information requesting maintenance dispatch to the device based on the time interval related to the stored failure information is transmitted to the maintenance dispatch request receiving device. Therefore, it is possible to perform a quick maintenance operation suitable for the frequency of occurrence of the failure, and to improve the efficiency of the maintenance inspection.

  Further, according to the present invention, the person in charge of managing the apparatus is identified, and when the time interval is less than the threshold set for each person in charge identified, information for requesting maintenance to the apparatus is received. Since it is transmitted to the apparatus, it is possible to set, for each person in charge, a criterion for determining whether or not to request maintenance, and it is possible to flexibly respond to the person in charge.

  In addition, according to the present invention, since the threshold is determined based on the failure occurrence interval in the device to be managed by the person in charge, a maintenance dispatch request that differs for each person in charge due to factors such as the personality of the person in charge. There is an effect that it is possible to determine whether or not the maintenance inspection is required in consideration of the determination criterion.

  Further, according to the present invention, since the threshold is determined based on the time interval from the failure recovery to the failure reoccurrence in the device to be managed by the person in charge, each person in charge depends on factors such as the personality of the person in charge. In addition, there is an effect that it is possible to determine whether or not a maintenance inspection is required in consideration of different criteria for requesting maintenance dispatch.

  Further, according to the present invention, the maintenance dispatch request received from the person in charge of managing the apparatus is stored as a history, and the stored failure information is stored within a predetermined period from the date and time related to the stored maintenance dispatch request. Since the threshold is determined based on the failure information, it is possible to reflect the tendency of the situation in which the person in charge requests the dispatch request when determining whether or not to request the maintenance dispatch.

  Further, according to the present invention, the urgency level in maintenance dispatch is set based on the interval between the failure occurrence start date and time and the maintenance request reception date and time, the threshold value set according to the urgency level and the time interval related to the failure information, Based on the above, it was decided whether or not to send information requesting maintenance dispatch to the device to the maintenance dispatch request receiving device, so the interval between the failure start date and time and the maintenance request acceptance date was short There is an effect that the maintenance dispatch can be preferentially performed in response to the maintenance dispatch request from the person in charge placed below.

  Further, according to the present invention, the urgency level for a failure that has occurred in a device at an installation site that does not have a replaceable device is set higher than the urgency level for a failure that has occurred in a device at an installation location that has a replaceable device. Since it is determined whether or not to send information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus based on the threshold set according to the degree of urgency and the time interval related to the failure information In the case where there is no replaceable device and a serious trouble occurs in the business due to the occurrence of a failure, the maintenance operation can be preferentially performed.

  Further, according to the present invention, the urgency level for a failure that occurs in a busy period among failures that have occurred in the apparatus is set higher than the urgency level for a failure that occurs in a period other than the busy period, and a threshold value set according to the urgency level And the time interval related to the failure information, it is determined whether to send information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus. There is an effect that maintenance dispatch can be preferentially performed for a failure occurring at the time.

  Exemplary embodiments of a maintenance dispatch management program, a maintenance dispatch management apparatus, and a maintenance dispatch management method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, the concept of the maintenance dispatch management process according to the present invention will be described. In this maintenance dispatch management process, every time a failure such as a banknote jam is detected in a device such as an ATM, the device performs a determination process as to whether or not a maintenance dispatch for maintenance inspection is necessary. The maintenance management server that sent the information related to the failure and received the information needs to dispatch maintenance for the maintenance inspection of the device in which the failure is detected based on the time interval such as the failure occurrence interval related to the received information. It is determined whether or not.

  As a result, it is possible to perform a quick maintenance operation suitable for the frequency of occurrence of a failure occurring in a device such as an ATM, and it is possible to improve the efficiency of maintenance and inspection for the device.

  Next, the configuration of the maintenance dispatch management system according to the present embodiment will be described. FIG. 1 is a functional block diagram illustrating the configuration of the maintenance dispatch management system according to the present embodiment. As shown in the figure, the maintenance dispatch management system 1 is configured by connecting an ATM 100, a maintenance management server 200, and a maintenance center client 300 to each other via a network 50.

  Here, for convenience of explanation, only one ATM 100 and one maintenance center client 300 are shown in the figure, but there are many ATMs 100 and maintenance center clients 300.

  The ATM 100 is an automated teller machine installed in a bank store or the like, and includes a storage unit 110, a communication I / F unit 120, and a control unit 130. In FIG. 1, each processing unit related to deposit and withdrawal of cash, which is the main function of the ATM 100, that is, a processing unit that performs processing such as deposit, withdrawal, bankbook entry, receipt issuance, input / output of various information, is illustrated. Is omitted.

  The storage unit 110 is a storage device such as a hard disk device or a nonvolatile memory, and stores a failure type table 111. The failure type table 111 is a table that stores types of failures that can occur in the ATM 100.

  FIG. 2 is a diagram illustrating an example of the failure type table 111. As shown in the figure, the failure type table 111 stores types of failures that may occur in the ATM 100 and error codes in association with each other.

  The communication I / F unit 120 is a communication interface that performs communication with the maintenance management server 200, and failure information described later is transmitted to the maintenance management server 200 via the communication I / F unit 120.

  The control unit 130 is a control unit that performs overall control of the ATM 100, and includes a failure detection unit 131 and a failure information transmission unit 132.

  The failure detection unit 131 is a processing unit that detects a failure that has occurred in the ATM 100 in real time, and further identifies the type of failure when the occurrence of the failure is detected.

  The failure information transmission unit 132 is a processing unit that transmits failure information to the maintenance management server 200 via the communication I / F unit 120 when the failure detection unit 131 detects the occurrence of a failure. Here, the failure information is information relating to a failure that has occurred in the ATM 100. Specifically, an ID unique to each ATM 100, an error code corresponding to the type of failure identified by the failure detection unit 131, and This information is associated with the date and time when the failure occurred.

  Also, when the ATM 100 is recovered from the state where the ATM 100 has been stopped due to the occurrence of a failure and the ATM 100 is restarted, the failure information transmitting unit 132 uses the information such as the restart time as the failure information. It transmits to the maintenance management server 200. In this case, the failure information transmission unit 132 associates a code “R” indicating restart instead of the error code corresponding to the failure type table 111 for the error code included in the failure information.

  The maintenance management server 200 is a server device installed in a call center, acquires failure information transmitted from each ATM 100, and when a maintenance dispatch request is received from a sales clerk in charge of ATM 100 management, Based on the information, information indicating that the maintenance center client 300 installed in the maintenance center having jurisdiction over the maintenance of the ATM 100 is requested to perform maintenance is output. The maintenance management server 200 includes an operation input unit 210, a display unit 220, a telephone input unit 230, a communication I / F unit 240, a storage unit 250, and a control unit 260.

  The operation input unit 210 is an input device such as a mouse or a keyboard, and receives an operation from a call center staff. The display unit 220 is a display device such as a monitor, and displays various types of information regarding the ATM 100 that is a maintenance dispatch target, a maintenance dispatch request screen described later, and the like.

  The telephone input unit 230 is an input device that is connected to a general telephone line (not shown) and receives information related to a caller of a telephone call made to a call center. The communication I / F unit 240 is a communication interface that performs communication between the ATM 100 and the maintenance center client 300.

  The storage unit 250 is a storage device such as a hard disk device or a non-volatile memory, and includes a failure history table 251, a failure urgency level table 252, a salesclerk information table 253, a responsible maintenance center table 254, and a dispatch request history table 255. And remember.

  The failure history table 251 is a table that stores failure information acquired from each ATM 100 via the communication I / F unit 240 for each ATM 100. FIG. 3 is a diagram illustrating an example of the failure history table 251. As shown in the figure, the failure history table 251 stores an error code and the date and time when a failure or restart occurs in association with each ATM 100.

In the figure, in the ATM 100 whose ID is “ATM001”, it is shown that failures or restarts occur one after another as follows.
(1) A failure with the error code “E001” occurred at 9:50 on April 4, 2006 (2) Restarted at 10:00:00 on April 4, 2006 (3) April 4, 2006 10 At time 15 minutes, a failure with error code “E001” occurred (4) Restarted at 10:35 on April 4, 2006 (5) Error code “E001” at 10:48 on April 4, 2006 Failure occurred

  The failure urgency level table 252 is a table that stores information on the urgency level corresponding to a failure that may occur in the ATM 100. FIG. 4 is a diagram illustrating an example of the failure urgency level table 252. As shown in the figure, the failure urgency table 252 stores an error code, a failure urgency, and a failure occurrence interval threshold corresponding to the failure urgency in association with each other.

  Here, the urgency level is classified into “A”, “B”, and “C” in order from the highest one, and among these, the lowest urgency level “C” is, for example, the office work of the store such as banknote jam. Minor obstacles that can be dealt with sufficiently by employees are associated.

Further, the failure occurrence interval threshold is a threshold used when determining whether or not to request maintenance for a failure occurring in the ATM 100 based on the failure occurrence interval. In the figure, the failure interval threshold, the fault T _A is the degree of urgency "A", is T _B corresponding to the failure of urgency "B".

In addition, for a failure of urgency “C”, instead of this failure occurrence interval threshold value, whether or not maintenance dispatch is possible is determined using the value of the failure occurrence interval T _M (see FIG. 5) described later. In the figure, the value of the failure occurrence interval threshold corresponding to the urgency “C” is “none”.

  The responsible clerk information table 253 is a table that stores information on the clerk in charge of managing the ATM 100 and information on each ATM 100 that the clerk in charge manages. FIG. 5 is a diagram illustrating an example of the salesclerk information table 253 in charge. As shown in the figure, this clerk information table 253 stores a clerk ID, a name, a telephone number, a failure occurrence interval at the time of dispatch request, and IDs of all ATMs to be managed in association with each other. To do.

  The failure occurrence interval at the time of dispatch request is determined based on the failure occurrence interval whether or not the maintenance dispatch is requested for the failure when the urgency of the failure that occurred in the ATM 100 is “C”. It is a threshold value used when performing. This dispatch request failure occurrence interval is a value set for each store clerk who is in charge of managing the ATM 100 and makes a dispatch request, and is calculated by the failure request interval calculation unit 265 at the dispatch request. A method for calculating the failure occurrence interval at the time of request for dispatch will be described later.

  Here, the telephone number may be any number of the secretariat of the store where the responsible store clerk waits or the mobile phone held by the responsible store clerk. In addition, depending on the store, the store clerk who manages the ATM 100 may differ depending on the day of the week, and therefore information on the day of the week in charge may be stored in association with the store clerk information table 253 described above.

  The jurisdiction maintenance center table 254 is a table that stores information related to the maintenance center having jurisdiction over maintenance and inspection for the ATM 100. FIG. 6 is a diagram illustrating an example of the jurisdiction maintenance center table 254. As shown in the figure, this jurisdiction maintenance center table 254 stores the ID of the ATM 100 in association with the jurisdiction maintenance center ID for identifying the maintenance center having jurisdiction over the maintenance inspection for the ATM 100.

  The dispatch request history table 255 is a table that stores information relating to the date and time when the call center requested maintenance. FIG. 7 is a diagram illustrating an example of the dispatch request history table 255. As shown in the figure, this dispatch request history table 255 stores a store clerk ID and a date and time when a maintenance dispatch request is received in association with each other.

  The control unit 260 is a control unit that performs overall control of the maintenance management server 200, and includes a failure history acquisition unit 261, a salesclerk identification unit 262, a maintenance dispatch determination unit 263, a dispatch request transmission unit 264, and a dispatch request. And a failure occurrence interval calculation unit 265.

  The failure history acquisition unit 261 is a processing unit that receives failure information from the ATM 100 via the communication I / F unit 240 and updates the failure history table 251 corresponding to the transmission source ATM 100 based on the failure information.

  The salesclerk identification unit 262 is a processing unit that identifies the salesclerk who requested the call center to perform maintenance based on the salesclerk information table 253. For example, the salesclerk identification unit 262 uses the telephone number of the caller acquired by the telephone input unit 230 or the like. Identify the sales clerk.

  The maintenance dispatch determination unit 263 is a processing unit that determines whether or not the maintenance dispatch to the ATM 100 is possible based on the failure occurrence interval with respect to the failure that causes the sales clerk to request the call center to perform the maintenance dispatch.

  Specifically, the maintenance dispatch determination unit 263 first extracts all ATMs managed by the salesclerk identified by the salesclerk identification unit 262 from the salesclerk information table 253, and the failure history corresponding to those ATMs Refer to table 251. Then, the maintenance dispatch determination unit 263 calculates the average value (arithmetic average) ΔTave of the failure occurrence intervals after the occurrence of the failure within a certain time (for example, within 24 hours) for the ATM 100 in which the failure has occurred. It is determined whether it is less than a predetermined threshold.

For example, when a failure as shown in FIG. 3 occurs, the maintenance dispatch determination unit 263 calculates an average value ΔTave of failure occurrence intervals according to the following procedure.
(I) A time interval ΔT ₁ between 9:50 (1) when the occurrence of the failure is detected and 10:15 (3) when the occurrence of the failure is detected is calculated. Here, ΔT ₁ = 25 (minutes).
(Ii) The time interval ΔT ₂ between 10:15 (3) when the occurrence of the failure is detected and 10:48 (5) when the occurrence of the failure is detected is calculated. Here, ΔT ₂ = 33 (minutes).
(Iii) The arithmetic average ΔTave of ΔT ₁ and ΔT ₂ obtained above is calculated. Here, ΔTave = (25 + 33) / 2 = 29 (minutes).

  Then, when the average value ΔTave of the failure occurrence intervals is less than a predetermined threshold, the maintenance dispatch determination unit 263 determines that the failure occurs frequently in the ATM 100 and requires the maintenance dispatch, and goes to the store where the ATM 100 is installed. The display unit 220 displays a maintenance dispatch request screen for accepting an operation requesting the maintenance center from the call center staff.

Here, the maintenance dispatch determination unit 263 sets the failure threshold in the failure emergency level table 252 as the failure type when the failure emergency level is “A” or “B”, that is, when the failure emergency level is relatively high. The failure occurrence interval threshold value is used. For example, in FIG. 4, the failure occurrence interval threshold is such that T _A corresponds to a failure with urgency “A” and T _B corresponds to a failure with urgency “B”.

On the other hand, when the urgency level of the failure is “C”, that is, a minor failure, the maintenance dispatch determination unit 263 sets the above-mentioned threshold as the failure occurrence interval at the time of the dispatch request set for each store clerk in the store clerk information table 253. using the T _M. The dispatch request failure occurrence interval _TM is a value calculated for each salesclerk by the dispatch request failure occurrence interval calculation unit 265.

  When a call request is received from the operation input unit 210 by the call center staff on the maintenance dispatch request screen output by the maintenance dispatch determination unit 263, the dispatch request transmission unit 264 is subject to maintenance dispatch based on the local maintenance center table 254. It is a processing unit that transmits a maintenance request to the ATM 100 in association with the type of failure and the degree of urgency to the maintenance center client 300 that is responsible for maintenance and inspection of the ATM 100.

  Here, the dispatch request transmission unit 264 waits for a process of transmitting a maintenance dispatch request to the maintenance center client 300 until an operation from the call center staff is accepted, but without waiting for an operation from the call center staff. A maintenance dispatch request may be automatically transmitted to the maintenance center client 300.

The dispatch request failure occurrence interval calculation unit 265 is a processing unit that calculates a value of the dispatch request failure occurrence interval T _M set for each salesperson in charge. The dispatch request failure occurrence interval calculation unit 265 calculates the value of the failure request interval failure T _M by taking the statistics of the above-described failure occurrence interval average value ΔTave.

  FIG. 8 is an explanatory diagram for explaining the failure occurrence interval at the time of dispatch request. The figure (a) shows the calculation procedure of the failure occurrence interval at the time of dispatch request to the sales clerk A who has a quick personality. The figure (b) shows the request for the dispatch to the sales clerk B who has a dignified personality. The calculation procedure of the time failure occurrence interval is shown.

In (1) of FIG. 3A, when troubles occur frequently in the ATM 100 and the maintenance clerk A requests maintenance dispatch, the maintenance dispatch determination unit 263 has a fixed period with the date and time when the request is received as the end point. The failure occurrence intervals ΔT ₁₁ , ΔT ₁₂ , ΔT ₁₃ within the range (ΔTave calculation range) are calculated, and the arithmetic average thereof is calculated as the average value ΔTave of the failure occurrence intervals, and whether the average value ΔTave is less than a predetermined threshold value. Determine whether or not.

Similarly, the maintenance dispatch determination unit 263 calculates a failure occurrence interval ΔT ₂₁ , ΔT ₂₂ , ΔT ₂₃ when the maintenance dispatch request is received in (2) of FIG. Is received, the failure occurrence intervals ΔT ₃₁ , ΔT ₃₂ , ΔT ₃₃ are calculated.

Then, the dispatch request failure occurrence interval calculation unit 265 calculates the arithmetic average of all failure occurrence intervals ΔT _ij calculated in (1) to (3), and this value is set to the salesclerk A in charge. This is the failure occurrence interval _TMA at the time of dispatch request

Similarly, in FIG. 4B, in (4) and (6), when troubles occur frequently in the ATM 100 and the maintenance clerk B requests maintenance dispatch, the maintenance dispatch determination unit 263 sends the request. Failure occurrence intervals ΔT ₄₁ , ΔT ₄₂ , ΔT ₄₃ and ΔT ₅₁ , ΔT ₅₂ , ΔT ₅₃ within a certain period (ΔTave calculation range) with the received date and time as an end point are calculated, and a failure occurrence interval calculation unit 265 at the time of dispatch request Calculates the arithmetic average of all failure occurrence intervals ΔT _ij in (4) and (6), and sets this value as the failure occurrence interval T _MB at the time of a call-out request set for Mr. B in charge.

Here, Mr. B, who is in charge, has a dignified personality. In (5) of the same figure (b), although a failure occurred in ATM100, Mr. B, who is in charge of the maintenance, has a long failure interval. Judged that it was a minor failure that was not even requested, and did not request maintenance. Therefore, failure occurrence interval in failures occurred in this (5) is not reflected in the value of the turnout request when a failure occurs interval T _MB is set to said representative clerk B.

On the other hand, Mr. A, who is in charge, has an abrupt character, so in (2) in the figure (a), despite the failure occurrence interval similar to (5) in the figure (b), the person in charge is in charge. Mr. A has requested maintenance work. Therefore, the relatively long failure occurrence interval values (ΔT ₂₁ , ΔT ₂₂ , ΔT ₂₃ ) are reflected in the value of the failure occurrence interval _TMA at the time of dispatch request set for the sales clerk A.

From that, the value of the turnout request the event of a failure interval T _MA, which is set to the responsible clerk Mr. A is a hasty personality is an patiently personality responsible clerk B turnout request the event of a failure interval T _MB, which is set to Mr. The value is larger than the value of.

Then, the maintenance dispatch determination unit 263, when a failure occurs interval Tave this turnout request failure interval _{T M (T MA, T MB} ) by examining whether it is less than, responsible clerk character (the haste of) In consideration of this, it is possible to determine whether or not maintenance can be dispatched.

Specifically, since the value of the failure occurrence interval _TMA at the time of request for dispatch set for the sales clerk A is larger, the sales clerk A is not so urgent that the failure occurrence interval is long. regarded as if it is hasty personality requesting maintenance dispatch to the call center even if the average value ΔTave of failure interval is turnout request failure occurs less than interval T _M is increased, maintenance spending is required The probability of being determined increases.

Conversely, the attending clerk for turnout request failure occurs interval T _MB that is configured to Mr. B, because its value is small, if the charge clerk B says that requires generation interval of the fault is short relatively urgent The probability that it is determined that the maintenance dispatch is necessary because the average value ΔTave of the failure occurrence interval is often less than the failure occurrence interval T _M at the time of the call out request. Becomes lower.

  The maintenance center client 300 is a computer installed in a maintenance center or the like that supervises maintenance and inspection of the ATM 100, and in response to a maintenance dispatch request transmitted from the maintenance management server 200, the maintenance inspector determines whether the ATM 100 that is a maintenance dispatch target is Dispatch to the store where it was installed.

  Next, a processing procedure of the maintenance dispatchability determination process executed by the maintenance management server 200 according to the present embodiment will be described. FIG. 9 is a flowchart illustrating the processing procedure of the maintenance dispatchability determination process executed by the maintenance management server 200 according to the present embodiment. As shown in the figure, when a salesclerk identification unit 262 of the maintenance management server 200 receives a maintenance call request from the salesclerk in charge of management of the ATM 100 via the telephone input unit 230, the salesclerk identification unit 262 (Step S101), and the dispatch request history table 255 corresponding to the salesclerk in charge is updated (step S102).

  Then, the maintenance dispatch determination unit 263 refers to the failure information acquired by the failure history acquisition unit 261 and stored in the failure history table 251, and identifies the ATM 100 in which the failure has occurred from among the ATMs 100 managed by the salesclerk in charge (step) S103).

  Then, the maintenance dispatch determination unit 263, in the failure history table 251 corresponding to the ATM 100 in which the failure has occurred, for the failure that caused the maintenance request to the call center, the average value (arithmetic mean) ΔTave of the failure occurrence intervals. Is calculated (step S104).

Specifically, based on the failure history table 251, the maintenance dispatch determination unit 263 performs the time intervals ΔT ₁ , ΔT ₂ ,... Of the occurrence date and time of each failure since the occurrence of the failure started within a certain period. The arithmetic average ΔTave is calculated.

  Thereafter, the maintenance dispatch determination unit 263 reads out the urgency corresponding to the error code of the occurred failure from the failure urgency table 252 and determines the urgency of the failure (Step S105).

As a result, when the urgency level of the failure is “C” (step S105, “C”), that is, a minor failure, the maintenance dispatch determination unit 263 is set for each sales clerk who makes an inquiry to the call center. The failure occurrence interval T _M at the time of dispatch request is read from the responsible store clerk information table 253 (step S106), and whether or not the average value ΔTave of the failure occurrence intervals is less than the failure occurrence interval T _M at the request for dispatch set for each responsible store employee. Is determined (step S107).

As a result, if the average value ΔTave of failure interval is less than T _M (step S107, Yes), the maintenance dispatch determination unit 263, maintenance and inspection is determined to be necessary, maintenance turnout request screen on the display unit 220 Is displayed (step S108).

On the other hand, if the average value ΔTave of failure interval is not less than T _M (step S107, No), the maintenance dispatch determination unit 263, maintenance is judged to be unnecessary, the priority monitoring for ATM100 failed An instruction prompting the responsible store clerk is output to the display unit 220 (step S109), and the call center staff instructs the responsible store clerk to perform priority monitoring on the ATM 100 by telephone, and the maintenance dispatchability determination process is terminated.

  In step S105, when the urgency level of the failure is “A” or “B” (step S105, “A or B”), that is, when the urgency level is relatively high, the maintenance dispatch determination unit 263 is performed. Determines whether or not the average value ΔTave of the failure occurrence intervals is less than a threshold (failure occurrence interval threshold) corresponding to the urgency of the failure in the failure urgency table 252 (step S110).

  As a result, when the average value ΔTave of the failure occurrence intervals is less than the threshold (step S110, Yes), the process proceeds to step S108, and the maintenance dispatch determination unit 263 displays the maintenance dispatch request screen on the display unit 220.

On the other hand, if the average value ΔTave of failure interval is equal to or larger than the threshold (step S110, No), the procedure proceeds to step S106, the maintenance dispatch determination unit 263, a failure interval threshold corresponding to each type of failure as the threshold value T _A , T _B, and the value of ΔTave is re-determined using the dispatch request failure occurrence interval T _M set for each salesclerk in charge. At this time, the urgency of the failure is changed to “C”.

  Thereafter, the dispatch request transmission unit 264 waits until an input requesting the maintenance dispatch is made by the call center staff via the operation input unit 210 on the maintenance dispatch request screen (step S111).

  Then, when the dispatch request transmission unit 264 receives an input requesting the maintenance dispatch, the dispatch request transmission unit 264 refers to the local maintenance center table 254 and identifies the maintenance center client 300 that has jurisdiction over the maintenance inspection of the ATM 100 that received the maintenance dispatch request. Then, information for requesting maintenance to the ATM 100 is transmitted to the maintenance center client 300 through the communication I / F unit 240 in association with the type of failure that has occurred and its urgency (step S112). ).

Then, turnout request when a failure occurs interval calculation unit 265, and then re-calculate the turnout request when a failure occurs interval T _M of the responsible clerk of the inquiry to the call center to update the responsible clerk information table 253 (step S113), the maintenance dispatch availability The determination process ends.

  In this way, the responsible store clerk identifying unit 262 identifies the responsible store clerk who inquired of the call center, and the maintenance dispatch determining unit 263 determines the dispatch of the maintenance inspection based on the failure occurrence interval at the dispatch request corresponding to the responsible store staff. It is determined whether or not the maintenance request screen for requesting the client 300 is to be output, and the dispatch request transmission unit 264 transmits a maintenance request to the maintenance center client 300 that is responsible for maintenance inspection of the ATM 100 in which the failure has occurred. By doing so, it is possible to promptly request for maintenance in consideration of the character of the salesclerk in charge.

  In the present embodiment, the case where the present invention is applied to an ATM is shown, but the present invention is not limited to this, and can be similarly applied to other various apparatuses.

  Further, in the present embodiment, the case where it is determined whether or not the maintenance dispatch request is possible based on the failure occurrence interval has been described. However, the present invention is not limited to this method, and the ATM is recovered from the state where it has been stopped due to the failure occurrence. The present invention can be similarly applied to the case where it is determined whether or not the maintenance dispatch request is possible based on the time interval from when the restart is performed until the failure occurs again.

In this embodiment, the dispatch request failure occurrence interval T _M set for each clerk in charge is calculated as the arithmetic average of the failure occurrence intervals when maintenance dispatch is requested. The calculation method is the method described above. However, the present invention is not limited to this, and it may be calculated as a value that also takes into account the failure occurrence interval when maintenance dispatch is not requested even though a failure has occurred. As an example, statistical methods such as discriminant analysis can be considered.

Further, in this embodiment, when the average value ΔTave of the failure occurrence intervals is equal to or greater than the failure occurrence interval T _M at the time of dispatch request, the maintenance management server 200 determines that maintenance inspection is unnecessary and prompts an instruction for priority monitoring. However, instead of this, the maintenance dispatch request screen is called in association with the urgency “D” whose failure urgency is lower than “C”, and this urgency “D” is sent to the maintenance center client 300. It is also possible to send a maintenance dispatch request in association with and cause maintenance inspection. As a result, when it becomes necessary to request maintenance dispatch for a minor failure that does not require maintenance inspection, the dispatch priority can be easily determined by the maintenance inspector.

  In this embodiment, the degree of urgency corresponding to the type of failure is fixed, but the degree of urgency may be variable according to other factors than the failure occurrence interval.

  For example, information related to a store where only one ATM is installed is further associated with the clerk information table 253 in charge, and the maintenance dispatch determination unit 263 sets only one ATM for the failure that occurred in the ATM. It is good also as setting higher than the urgency of the trouble in the store which is not done. Further, the maintenance dispatch determination unit 263 may set the urgency level of a failure that occurs on a busy day such as the end of the month to be higher than the urgency level of a failure that occurs on a non-busy day.

  Furthermore, the maintenance dispatch determination unit 263 may be configured to change the urgency based on the time interval between the date and time when the occurrence of a failure is detected by the ATM and the date and time when the maintenance dispatch request is received. For example, the shorter the time interval from when the occurrence of a fault is detected until the maintenance dispatch request is accepted, the more conspicuous the situation is for the sales clerk in charge, so if the time interval is shorter than a predetermined value, The degree of urgency may be set higher than when the value is longer than a predetermined value.

  As described above, in this embodiment, the failure history acquisition unit 261 stores the failure information transmitted from the ATM 100 in the failure history table 251, and the maintenance dispatch determination unit 263 causes the failure history acquisition unit 261 to execute the failure history table. Since it is determined whether or not information requesting maintenance dispatch to the ATM 100 is to be transmitted to the maintenance center client 300 based on the time interval related to the failure information stored in 251, it matches the frequency of occurrence of failures. This enables quick dispatch of maintenance and increases the efficiency of maintenance inspections.

  In this embodiment, the salesclerk identification unit 262 identifies the salesclerk in charge of managing the ATM 100, and the maintenance dispatch determination unit 263 determines that the ATM 100 is informed when the time interval is less than the threshold set for each salesclerk. Since the information requesting the maintenance dispatch is transmitted to the maintenance center client 300, it is possible to set a criterion for determining whether or not the maintenance dispatch is requested for each person in charge, and flexibly respond to the person in charge. be able to.

  Further, in this embodiment, the failure occurrence interval calculation unit 265 at the time of request for dispatch decides the threshold based on the failure occurrence interval in the ATM 100 that the salesclerk in charge manages, so that factors such as the personality of the person in charge Therefore, it is possible to determine whether or not a maintenance check is required in consideration of different criteria for requesting maintenance dispatch for each person in charge.

  Also, in this embodiment, the failure occurrence interval calculation unit 265 at the time of request for dispatch determines the threshold based on the time interval from failure recovery to failure reoccurrence in the ATM 100 that the salesclerk in charge manages, so It is possible to determine whether or not a maintenance check is required in consideration of different criteria for requesting a maintenance dispatch for each person in charge depending on factors such as the personality of the person.

  In the present embodiment, the responsible salesperson identification unit 262 stores the maintenance dispatch request received from the responsible salesperson managing the ATM 100 as a history in the dispatch request history table 255, and the dispatch request failure occurrence interval calculation unit 265 Of the failure information stored in the history table 251, the threshold is determined based on the failure information stored within a predetermined period from the date and time related to the maintenance request stored in the dispatch request history table 255. When determining whether or not to request maintenance dispatch, it is possible to reflect the tendency of the situation where the person in charge requests the dispatch request.

  Further, in this embodiment, the maintenance dispatch determination unit 263 sets the urgency level for maintenance dispatch based on the interval between the failure occurrence start date and time and the maintenance request reception date and time, and sets a threshold value set according to the urgency level. Since it is determined whether or not to send information requesting maintenance to the ATM 100 to the maintenance center client 300 based on the time interval related to the failure information, the failure occurrence start date and time and the maintenance request reception date and time are determined. Maintenance dispatch can be preferentially performed in response to a request for maintenance dispatch from a person in charge placed in a situation where the interval is short and full.

  In the present embodiment, the maintenance dispatch determination unit 263 performs an emergency for a failure that has occurred in a device at an installation site that has a device that can substitute for a failure that has occurred in a device at an installation site that does not have a replaceable device. Whether to send information requesting maintenance to the ATM 100 to the maintenance center client 300 based on the threshold set according to the urgency level and the time interval related to the failure information. Therefore, when there is no substituteable device and a serious trouble occurs in the business due to the occurrence of a failure, the maintenance dispatch can be preferentially performed.

  Further, in this embodiment, the maintenance dispatch determination unit 263 sets the urgency level for the failure that occurred in the busy season among the failures that occurred in the ATM 100 higher than the urgency level for the failure that occurred outside the busy season. Since it is determined whether or not to send information requesting maintenance to the ATM 100 to the maintenance center client 300 based on the threshold set according to the time and the time interval related to the failure information, the busy day etc. Maintenance dispatch can be preferentially performed for a failure that occurs at a time when the operation rate of the apparatus is high.

  Incidentally, the various processes described in the above embodiments can be realized by executing a program prepared in advance by a computer. Therefore, in the following, an example of a computer that executes a program that realizes the various processes will be described with reference to FIG. FIG. 10 is a diagram illustrating a hardware configuration of a computer serving as the maintenance management server 200 illustrated in FIG.

  This computer reads a program from an input device 400 that accepts input of data from a user, a display device 401 such as a display, a RAM (Random Access Memory) 402, a ROM (Read Only Memory) 403, and a recording medium on which various programs are recorded. A medium reader 404, a network interface 405 for transferring data to and from other computers via a network, a CPU (Central Processing Unit) 406, and an HDD (Hard Disk Drive) 407 are connected by a bus 408. .

  The HDD 407 stores a program that exhibits the same function as that of the maintenance management server 200, that is, a maintenance dispatch management program 407b. The maintenance dispatch management program 407b may be stored in a distributed manner as appropriate.

  The CPU 406 reads out and executes the maintenance dispatch management program 407b from the HDD 407, thereby functioning as the maintenance dispatch management process 406a.

  This maintenance dispatch management process 406a includes the function units of the failure history acquisition unit 261, the responsible salesperson identification unit 262, the maintenance dispatch determination unit 263, the dispatch request transmission unit 264, and the dispatch request failure occurrence interval calculation unit 265 shown in FIG. Corresponding to

  The HDD 407 stores various data 407a. The various data 407a corresponds to the failure history table 251, the failure urgency level table 252, the salesperson information table 253, the local maintenance center table 254, and the dispatch request history table 255 shown in FIG. 1.

  The CPU 406 executes processing for storing the various data 407 a in the HDD 407, reads the various data 407 a from the HDD 407, stores it in the RAM 402, and executes data processing based on the various data 402 a stored in the RAM 402.

  By the way, the maintenance dispatch management program 407b is not necessarily stored in the HDD 407 from the beginning. For example, a “portable physical medium” such as a flexible disk (FD), a CD-ROM, an MO disk, a DVD disk, a magneto-optical disk, and an IC card inserted into a computer, or a hard disk drive (inside and outside the computer) Each program is stored in a “fixed physical medium” such as an HDD), and “another computer (or server)” connected to the computer via a public line, the Internet, a LAN, a WAN, or the like. The computer may read and execute each program from these.

  Although the embodiments of the present invention have been described so far, the present invention may be implemented in various different embodiments in addition to the above-described embodiments within the scope of the technical idea described in the claims. It ’s good.

  In addition, among the processes described in the present embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method.

  In addition, the processing procedure, control procedure, specific name, and information including various data and parameters shown in the above-described document and drawings can be arbitrarily changed unless otherwise specified.

  Each component of the illustrated maintenance management server is functionally conceptual and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of the maintenance management server is not limited to the one shown in the figure, and all or a part thereof is functionally or physically distributed in arbitrary units according to various loads and usage conditions. -Can be integrated and configured.

  Furthermore, all or any part of each processing function performed in the maintenance management server can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware by wired logic. .

(Supplementary note 1) Maintenance for transmitting information requesting maintenance to the device to a maintenance dispatch request receiving device provided in a maintenance center in charge of maintenance inspection of the device based on a failure detected by the device A dispatch management program,
Computer
Failure history storage means for storing failure information transmitted from the device as history,
Maintenance dispatch determining means for determining whether or not to transmit information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus based on a time interval relating to the failure information stored by the failure history storage means;
Maintenance dispatch management program characterized by functioning as

(Supplementary note 2) The computer is further caused to function as a person-in-charge identification means for identifying a person in charge of managing the apparatus, and the maintenance dispatch determination means is provided for each person in charge whose time interval is identified by the person-in-charge identification means. The maintenance dispatch management program according to appendix 1, wherein information for requesting maintenance dispatch to the apparatus is transmitted to the maintenance dispatch request receiving apparatus when the threshold is less than a set threshold.

(Supplementary note 3) The maintenance dispatch management program according to supplementary note 2, wherein the computer is further caused to function as a threshold value determination unit that determines the threshold value based on a failure occurrence interval in a device to be managed by a person in charge.

(Supplementary note 4) The supplementary note 2, wherein the computer is further caused to function as threshold determination means for determining the threshold based on a time interval from failure recovery to failure reoccurrence in a device managed by the person in charge. Maintenance dispatch management program.

(Supplementary Note 5) The computer further functions as a maintenance dispatch request history storage unit that stores a maintenance dispatch request received from a person in charge of managing the device as a history, and the threshold value determination unit is stored by the failure history storage unit. Appendice 3 or 4 wherein the threshold is determined based on the failure information stored within a predetermined period from the date and time related to the maintenance dispatch request stored in the failure history storage means among the failure information stored The maintenance dispatch management program described.

(Supplementary note 6) The computer is further caused to function as emergency level setting means for setting an emergency level in maintenance dispatch based on an interval between the failure occurrence start date and time and the maintenance request reception date and time. Whether to send information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus based on the threshold set according to the urgency level set by the setting means and the time interval related to the failure information The maintenance dispatch management program according to any one of appendices 1 to 5, characterized in that:

(Supplementary note 7) An emergency in which the computer is set to have a higher degree of urgency for a failure that has occurred in a device at an installation where no replaceable device exists than a urgency for a failure that has occurred in a device at the installation where a replaceable device exists Further functioning as a degree setting unit, wherein the maintenance dispatch determination unit performs maintenance on the device based on a threshold set according to the degree of emergency set by the emergency level setting unit and a time interval related to the failure information. The maintenance dispatch management program according to any one of appendices 1 to 5, wherein it is determined whether or not information requesting dispatch is transmitted to the maintenance dispatch request receiving device.

(Appendix 8) The computer is further caused to function as an urgency setting means for setting an urgency level for a failure occurring in a busy period among failures occurring in the device higher than an urgency level for a failure occurring outside the busy period, The maintenance dispatch determining means sends information requesting maintenance dispatch to the device based on the threshold set according to the emergency set by the emergency level setting means and the time interval related to the failure information. The maintenance dispatch management program according to any one of appendices 1 to 5, wherein it is determined whether or not to transmit to a request receiving device.

(Supplementary Note 9) Maintenance that transmits information requesting maintenance to the device to a maintenance request receiving device provided in a maintenance center that oversees maintenance and inspection of the device based on a failure detected by the device A dispatch management device,
Fault history storage means for storing fault information transmitted from the device as a history;
Maintenance dispatch determining means for determining whether or not to send information requesting maintenance dispatch to the apparatus to the maintenance dispatch request receiving apparatus based on a time interval relating to the failure information stored by the failure history storage means; ,
A maintenance dispatch management device characterized by comprising:

(Supplementary Note 10) Maintenance that transmits information requesting maintenance to the device to a maintenance request receiving device provided in a maintenance center that oversees maintenance and inspection of the device based on a failure detected by the device A dispatch management method,
A failure history storage step of storing failure information transmitted from the device as a history;
A maintenance dispatch determination step for determining whether or not to transmit information requesting maintenance dispatch to the device to the maintenance dispatch request receiving device based on a time interval related to the failure information stored in the failure history storage step; ,
The maintenance dispatch management method characterized by including.

  As described above, the maintenance dispatch management program, the maintenance dispatch management apparatus, and the maintenance dispatch management method according to the present invention are useful for a maintenance dispatch management system that requires efficient maintenance inspection.

It is a functional block diagram which shows the structure of the maintenance dispatch management system which concerns on a present Example. It is a figure which shows an example of the failure classification table 111. FIG. 6 is a diagram illustrating an example of a failure history table 251. FIG. It is a figure which shows an example of the failure emergency degree table 252. FIG. It is a figure which shows an example of a charge clerk information table 253. It is a figure which shows an example of the jurisdiction maintenance center table 254. FIG. It is a figure which shows an example of the dispatch request history table. It is explanatory drawing for demonstrating the failure generation | occurrence | production interval at the time of a dispatch request. It is a flowchart which shows the process sequence of the maintenance dispatch availability determination process which the maintenance management server 200 which concerns on a present Example performs. It is a figure which shows the hardware constitutions of the computer used as the maintenance management server 200 shown in FIG.

Explanation of symbols

1 Maintenance dispatch management system 50 Network 100 ATM
110 storage unit 111 failure type table 120 communication I / F unit 130 control unit 131 failure detection unit 132 failure information transmission unit 200 maintenance management server 210 operation input unit 220 display unit 230 telephone input unit 240 communication I / F unit 250 storage unit 251 Failure history table 252 Failure urgency table 253 Sales clerk information table 254 Local maintenance center table 255 Dispatch request history table 260 Control unit 261 Failure history acquisition unit 262 Sales clerk identification unit 263 Maintenance dispatch determination unit 264 Dispatch request transmission unit 265 Failure occurrence interval calculation unit 300 Maintenance center client

Claims (4)

A maintenance dispatch management program for transmitting information for requesting maintenance dispatch to a maintenance dispatch request receiving apparatus provided in a maintenance center that oversees maintenance and inspection of the instrument based on a failure detected by the instrument. There,
Computer
Failure history storage means for storing failure information transmitted from the device as a history for each person in charge of managing the device;
From the history stored for each person in charge, the trouble that occurred within a predetermined period before the request for maintenance dispatch is specified, the time intervals between the specified troubles are respectively determined, and the average value of the obtained time intervals is determined Calculating means for calculating each person,
Based on the average value for each person in charge calculated by the calculation means , maintenance is performed to determine whether or not to send information requesting maintenance to the apparatus managed by the person in charge to the maintenance request receiving apparatus. Dispatch determination means,
Maintenance dispatch management program characterized by functioning as The maintenance dispatch determining means refers to the history stored for each person in charge when a maintenance dispatch to a device managed by the person in charge is requested, and occurs within a predetermined period before the request . identifying the fault, determine the time interval between fault between identified, calculates an average value between the obtained time interval, when the calculated average value, has been the mean value less than the representative calculated by said calculation means 2. The maintenance dispatch management program according to claim 1, wherein information for requesting maintenance dispatch to the apparatus is transmitted to the maintenance dispatch request receiving apparatus. A maintenance dispatch management device that transmits information requesting maintenance dispatch to the device to a maintenance dispatch request receiving device provided in a maintenance center that is responsible for maintenance inspection of the device based on a failure detected by the device. There,
Failure history storage means for storing failure information transmitted from the device as a history for each person in charge of managing the device ;
From the history stored for each person in charge, the trouble that occurred within a predetermined period before the request for maintenance dispatch is specified, the time intervals between the specified troubles are respectively determined, and the average value of the obtained time intervals is determined A calculation means for calculating each person,
Based on the average value for each person in charge calculated by the calculation means , maintenance is performed to determine whether or not to send information requesting maintenance to the apparatus managed by the person in charge to the maintenance request receiving apparatus. Dispatch decision means;
A maintenance dispatch management device characterized by comprising: A maintenance dispatch management method for transmitting information for requesting maintenance dispatch to a maintenance dispatch request receiving apparatus provided in a maintenance center having jurisdiction over maintenance and inspection of the instrument based on a failure detected by the instrument. There,
Computer
The failure information transmitted from the device is stored in the failure history storage unit as a history for each person in charge of managing the device ,
From the history stored for each person in charge, the trouble that occurred within a predetermined period before the request for maintenance dispatch is specified, the time intervals between the specified troubles are respectively determined, and the average value of the obtained time intervals is determined Calculated for each person,
Based on the average value of each calculated personnel, intends line determines whether to transmit the information for requesting maintenance dispatch to the device to which the person in charge to manage the maintenance turnout request receiving device
Maintenance dispatch management wherein a call.

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