CN110569988B - Payment machine fault processing system and processing method - Google Patents
Payment machine fault processing system and processing method Download PDFInfo
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- CN110569988B CN110569988B CN201910314462.3A CN201910314462A CN110569988B CN 110569988 B CN110569988 B CN 110569988B CN 201910314462 A CN201910314462 A CN 201910314462A CN 110569988 B CN110569988 B CN 110569988B
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/38—Services specially adapted for particular environments, situations or purposes for collecting sensor information
Abstract
The invention discloses a fault processing system of a payment machine, which comprises a background server, a communication forwarding device corresponding to the payment machine, a first short-range communication device and a processor, wherein the first short-range communication device and the processor are arranged in the payment machine, the background server sends fault information to the communication forwarding device when the payment machine has faults, the communication forwarding device carries out protocol conversion on the fault information and then sends the fault information to the first short-range communication device arranged on the payment machine, and the payment machine sends stored local transaction data to the background server through the first short-range communication device and the communication forwarding device so as to verify the condition of a payment order. The invention can intelligently realize remote monitoring of the machine tool, and can quickly and efficiently transmit the stored local transaction data to a background transaction system when the machine tool has faults, thereby greatly improving the early warning and fault processing efficiency. The invention also discloses a fault processing method of the payment machine.
Description
Technical Field
The invention relates to the technical field of public transportation, in particular to a system and a method for processing faults of a payment machine.
Background
With the development of society, people's energy-saving and environment-friendly consciousness is gradually enhanced, and public transportation such as buses, subways, trams and the like becomes the first choice for short-distance travel. With the improvement of mobile payment technology, code scanning payment is widely applied, a payment machine (such as a POS machine on a public bus, a gate of a subway and the like) can identify a payment code containing payment information generated by a user side, the user payment information is sent to a background transaction system for order verification, and finally deduction is realized by a deduction system. In addition, with the popularization of the double offline technology, namely that the user side or the machine side is not networked even in payment, accurate fee deduction can be realized in the future, and the riding experience of the user is greatly improved.
Because the problems of poor signal, program bug and the like may exist, the payment machine occasionally fails, and the payment machine receives a large amount of payment information every day, once the payment machine fails, the payment information cannot be sent to the background transaction system within a specified time limit, the payment is failed, and certain loss is caused to public transportation departments. In order to avoid such situations, currently, a background transaction system provider monitors the situation of payment data every day, and once the situation of payment on the same day is found to be abnormal compared with the usual situation, the situation of the payment machine tool is manually judged to be faulty, a special person is sent to a suspected faulty machine tool to know the situation, the data in the machine tool is copied, and the data is brought back to a company to verify whether an order without deduction exists. The whole process is extremely labor-wasting, the intelligent degree is not high, and the development of public transportation industry is not facilitated.
Disclosure of Invention
The present invention has been made in view of the above-mentioned problems, and it is an object of the present invention to provide a system and a method for handling a fault of a payment instrument, which overcome or at least partially solve the above-mentioned problems.
In a first aspect, an embodiment of the present invention provides a payment apparatus fault handling system, including a background server, a communication forwarding device corresponding to a payment apparatus, and a first proximity communication device and a processor that are connected to each other and disposed in the payment apparatus, where:
the background server is in remote communication connection with the payment machine and the communication forwarding device, and sends fault information to the communication forwarding device when the payment machine has faults; the local transaction data uploaded by the payment machine forwarded by the communication forwarding device is also received;
the communication forwarding device is in short-range communication connection with the payment machine, is in long-range communication connection with the background server, receives fault information sent by the background transaction system, and sends the information to the first short-range communication device after protocol conversion; the local transaction data transmitted by the payment machine forwarded by the first short-range communication device is also received, and the transaction data is transmitted to the background server;
the first short-range communication device is used for sending the received fault information to a processor of the payment tool and sending the local transaction data stored by the payment tool to the communication forwarding device;
and the processor is used for calling the local transaction data stored in the payment machine according to the received fault information and transmitting the local transaction data to the first short-range communication device.
Further, the background server is further configured to determine whether the payment tool has a fault according to a preset first rule, and if the payment tool has a fault, send fault information to the communication forwarding device according to a preset second rule.
Further, the communication forwarding device comprises a long-range wireless communication module, a second short-range communication module consistent with the protocol of the first short-range communication device, and a long-range wireless communication module which receives fault information sent by the background transaction system and sends local transaction data stored by the payment machine to the background server;
the second short-range communication module transmits fault information to the first short-range communication device and receives local transaction data stored by the machine tool transmitted by the first short-range communication device.
In a second aspect, an embodiment of the present invention provides a method for processing a fault of a payment apparatus, including the following steps:
the background server judges whether the payment machine has faults according to a preset first rule, and if the payment machine has faults, the background server sends fault information to the communication forwarding device according to a preset second rule;
the communication forwarding device carries out protocol conversion on the received fault information and then sends the fault information to the first short-range communication device of the corresponding payment machine;
the first short-range communication device sends the received fault information to a processor of the payment instrument;
the processor of the payment machine invokes the stored local transaction data according to the received fault information and sends the local transaction data to the first short-range communication device;
the first short-range communication device sends the local transaction data stored by the payment machine tool to the communication forwarding device;
the communication forwarding device receives the local transaction data forwarded by the first short-range communication device, performs communication protocol conversion and then sends the local transaction data to the background server.
Further, the method for judging whether the machine tool has a fault or not by the background server according to the preset first rule comprises the following steps:
counting the number of the online payment machines by utilizing the historical line according to time intervals, and judging that the online payment machines have faults if the number of the online payment machines is lower than a preset threshold value; or,
if the background server does not receive heartbeat data sent by a certain payment tool within a preset time period, judging that the payment tool has faults; or,
if abnormal transaction data or error log conditions exist, judging that a payment tool fault exists.
Further, if the preset first rule is to count the number of online payment machines by using historical lines in a time-division manner, if the number of online payment machines is lower than a preset threshold, judging that the online payment machines have faults, and if the number of online payment machines is lower than the preset threshold, the preset second rule is that a background server sends fault information to all communication forwarding devices connected with the background server.
Further, if the preset first rule is that if the background server does not receive heartbeat data sent by a certain payment tool within a preset time period, judging that the payment tool has faults, and if the preset second rule is that the background server sends fault information to a communication module corresponding to the payment tool which does not send the heartbeat data.
Further, if the preset first rule is that if abnormal transaction data or error log conditions exist, and the payment machine tool faults are judged to exist, the preset second rule is that the background server sends fault information to a communication module corresponding to the payment machine tool with the abnormal transaction data or error log.
The technical scheme provided by the embodiment of the invention has the beneficial effects that at least:
the invention solves the problems that the current payment machines and background servers belong to different teams and only carry out simple communication to cause transaction failure or error caused by the failure of the payment machines. The invention adds the communication forwarding device corresponding to the payment machine, the first short-range communication device and the processor which are arranged in the payment machine, perfects the communication mechanism between the payment machine and the background server, and solves the island condition in the prior art. When the payment machine has fault, the background server sends fault information to the communication forwarding device, the communication forwarding device converts the fault information into a protocol and then sends the protocol to the first short-range communication device arranged on the payment machine, and the payment machine sends the stored local transaction data to the background server through the first short-range communication device and the communication forwarding device so as to verify the condition of a payment order. The invention can intelligently realize remote monitoring of the tool, and can quickly and efficiently transmit the local transaction data stored by the payment tool to a background transaction system when the tool possibly has problems, thereby greatly improving the early warning and fault processing efficiency. In addition, many of the existing payment machines contain short-range communication modules such as Bluetooth and NFC, so that the transformation of the payment machines is not great, and the application of the short-range communication modules is expanded.
Additional features and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The objectives and other advantages of the invention will be realized and attained by the structure particularly pointed out in the written description and claims thereof as well as the appended drawings.
The technical scheme of the invention is further described in detail through the drawings and the embodiments.
Drawings
The accompanying drawings are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate the invention and together with the embodiments of the invention, serve to explain the invention. In the drawings:
FIG. 1 is a schematic diagram of a system for handling faults of a payment instrument according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a communication forwarding device according to a first embodiment of the present invention;
FIG. 3 is a timing diagram illustrating a system for handling a failure of a payment instrument according to a second embodiment of the present invention;
fig. 4 is a flowchart of a method for handling faults of a payment instrument according to a third embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
In order to solve the problem that the fault monitoring and fault processing means of the payment machine are not intelligent in the prior art, the embodiment of the invention provides a fault processing system of the payment machine.
Example 1
As shown in fig. 1, an embodiment of the present invention provides a payment instrument fault processing system, including a background server 10, a communication forwarding device 20 corresponding to a payment instrument 30, and a first proximity communication device 31 and a processor (not shown) which are connected to each other and disposed in the payment instrument 30, wherein:
the background server 10 is connected to the payment device 30 and the communication transfer device 20 in a remote communication manner, and transmits failure information to the communication transfer device 20 when the payment device 30 fails. Local transaction data uploaded by the payment instrument 30 forwarded by the communication forwarding device 20 is also received. The fault of the payment machine can be reported manually or in an existing feasible fault alarm mode.
The communication forwarding device 20 is positioned in the short-range communication range of the payment tool 30, receives fault information sent by the background transaction system, and sends the information to the first short-range communication device 31 after protocol conversion; and is also configured to receive local transaction data stored by the payment instrument 30 forwarded by the first short-range communication device 31 and to transmit the transaction data to the background server 10. If the payment instrument 30 is located on a bus, the communication repeater 20 should also be located on the bus. If the payment apparatus 30 is located at the subway station, the distance between the communication forwarding device 20 and the payment apparatus 30 may satisfy the short-range communication requirement. Preferably, the communication repeater device 20 is fixed to the payment instrument 30. It can be understood that in a bus application scenario, the communication forwarding device 20 and the payment device 30 are in a one-to-one correspondence, and in a subway station application scenario, the communication forwarding device 20 and the payment device 30 may be in a one-to-one correspondence or a one-to-many correspondence.
The first short-range communication means 31 transmits the received fault information to the processor of the payment instrument 30 and transmits the local transaction data stored by the payment instrument 30 to the communication forwarding means 20.
The processor/CPU invokes local transaction data stored in the payment instrument according to the received fault information and sends the local transaction data to the first short-range communication device.
In some embodiments, as shown in connection with fig. 2, the communication forwarding device 20 includes a long range wireless communication module 21, a second short range communication module 22 that is consistent with the protocol of the first short range communication device 31. The first short-range communication device 31 or the second short-range communication module 22 is a bluetooth module, a ZigBee module, an NFC module, an infrared module, or the like.
The remote wireless communication module 21 receives the fault information sent by the background transaction system and sends its stored local transaction data sent by the payment instrument 30 to the background server 10. The second short-range communication module 22 transmits fault information to the first short-range communication device 31 and receives the stored local transaction data of the implement transmitted by the first short-range communication device 31. The remote wireless communication module 21 may be a 2G, 3G, 4G, 5G, or the like communication module.
When the interface of the long-range wireless communication module 21 and the interface of the second short-range communication module 22 are consistent, the two are directly connected to complete protocol conversion; otherwise, the communication forwarding device 20 further includes a protocol conversion chip connected to the long-range wireless communication module 21 and the second short-range communication module 22, respectively, so as to complete communication protocol conversion.
It can be understood that the fault condition of the current payment tool is finally reported to a background server manager, and the background server manager informs corresponding operation and maintenance personnel to maintain the tool. Because the background server and the bus or subway operation and maintenance personnel belong to different teams, the timeliness of communication is not too high, and therefore, the communication forwarding device 20 may further include a fault alarm module 23, the fault alarm module 23 is connected with the remote wireless communication module 21, and when the remote wireless communication module 21 receives the fault information sent by the background transaction system, the fault alarm module 23 is notified to generate an alarm signal. The fault alarm module 23 may be a display screen, a signal lamp, a buzzer, etc., which is beneficial for the staff near the payment machine to find the fault and maintain in time.
The invention solves the problems that the current payment machines and background servers belong to different teams and only carry out simple communication to cause transaction failure or error caused by the failure of the payment machines. The invention directly utilizes the existing background server and payment tool module, only adds the communication forwarding device corresponding to the payment tool, and the first short-range communication device and the processor which are arranged in the payment tool, perfects the communication mechanism between the payment tool and the background server, and solves the island situation in the prior art. When the payment device 30 is faulty, the background server 10 of the present invention transmits fault information to the communication forwarding device 20, the communication forwarding device 20 converts the fault information into a protocol and transmits the protocol to the first short-range communication device 31 provided in the payment device 30, and the payment device 30 transmits the stored local transaction data to the background server 10 via the first short-range communication device 31 and the communication forwarding device 20 to verify the payment order. The invention can intelligently realize remote monitoring of the tool, and can quickly and efficiently transmit the local transaction data stored by the payment tool 30 to a background transaction system when the tool possibly has problems, thereby greatly improving the early warning and fault processing efficiency. In addition, many of the existing payment apparatuses 30 include short-range communication modules such as bluetooth and NFC, so that the hardware of the payment apparatus 30 is not greatly modified, and the application of the short-range communication modules is further expanded.
Example two
Although the system in the first embodiment is implemented by using existing software, no software improvement is involved, but the whole system is not intelligent and real-time, so that it is necessary to develop a fault processing system capable of automatically judging the fault of the payment tool 30. In this embodiment, the background server 10 of the payment apparatus fault handling system is further configured to determine whether the payment apparatus 30 has a fault according to a preset first rule, and if so, send fault information to the communication forwarding device 20 according to a preset second rule. The background server 10 may adopt different preset second rules according to the preset first rules to achieve the object of the invention.
For example, if the preset first rule is to count the number of online payment devices 30 according to time intervals by using the historical line, if the number of online payment devices 30 is lower than the preset threshold, it is determined that there is a fault in the payment devices 30, and the preset second rule is that the background server 10 sends fault information to all the communication forwarding devices 20 connected to the background server 10.
When the preset first rule is adopted to determine that the payment apparatus 30 is faulty, it is not possible to accurately locate which payment apparatus 30 is faulty, so that the background server 10 is required to send fault information to all the communication forwarding devices 20 connected to the background server 10, and after executing steps S202-S206, local transaction data of all the payment apparatuses 30 corresponding to the background server 10 are obtained. The transaction data obtained by the method is complete, but the problem of low processing efficiency exists at the same time. Therefore, if the fault payment device 30 can be directly positioned, the local transaction data of the payment device 30 can be obtained more efficiently, and the method is also beneficial to guiding people to maintain the payment device 30.
In some embodiments, it is preferable that if the background server 10 does not receive the heartbeat data sent by a certain payment device 30 within a preset period of time, if it is determined that there is a failure of the payment device 30, the preset first rule is that the background server 10 sends failure information to a communication module corresponding to the payment device 30 that does not send the heartbeat data. The heartbeat data includes the local time of the payment tool 30, the heartbeat uploading time of the payment tool 30, the retention transaction number, the earliest date of the retention transaction, the starting time, the online condition of the payment tool 30, and the like, and can also be used as the heartbeat data according to the hardware running conditions such as the memory, cpu, network, and the like during the tool running period. In some embodiments, the payment instrument 30 may be configured to upload heartbeat data every 5 minutes, and if the heartbeat data is not received by the background server 10, the payment instrument 30 may be configured to fail. At this time, the background server 10 transmits the failure information to the communication module corresponding to the payment instrument 30 that has not transmitted the heartbeat data, and then performs steps S202 to S206 to obtain the local transaction data of the failure payment instrument 30. The embodiment of the invention can be directly positioned on the fault payment machine 30, is beneficial to guiding people to maintain the payment machine 30, and greatly improves the early warning and fault processing efficiency.
In other embodiments, the preset first rule may also be that if abnormal transaction data or an error log exists, and it is determined that a fault exists in the payment tool 30, the preset second rule is that the background server sends fault information to a communication module corresponding to the payment tool that has abnormal transaction data or error log. Specifically, for example, the transaction data of a single card swipe is usually 1.6 yuan, if a certain payment tool has the card swipe data of 1 yuan, it is determined that there is a fault, at this time, the background server 10 sends fault information to the communication module corresponding to the payment tool 30, and then steps S202-S206 are executed to obtain the local transaction data of the faulty payment tool 30. The embodiment of the invention can be directly positioned on the fault payment machine 30, is beneficial to guiding people to maintain the payment machine 30, and greatly improves the early warning and fault processing efficiency. It can be understood that the order has delay, order content deletion and the like which belong to abnormal transaction data, and a similar method can be adopted to locate the fault payment machine tool, and the early warning and fault processing efficiency is improved.
The working flow of the fault processing system of the payment machine is shown in fig. 3, and specifically comprises the following steps:
s101, the background server 10 judges whether the payment machine 30 has a fault according to a preset first rule, and if so, sends fault information to the communication forwarding device 20 according to a preset second rule.
S102, the communication forwarding device 20 performs protocol conversion on the received fault information and then sends the fault information to the first short-range communication device 31 of the corresponding payment machine.
S103, the first short-range communication device 31 transmits the received fault information to the processor of the payment instrument 30.
S104, the processor of the payment apparatus 30 invokes the stored local transaction data to transmit to the first short-range communication device 31 according to the received fault information.
S105, the first short-range communication device 31 transmits the local transaction data stored in the payment instrument 30 to the communication forwarding device 20.
S106, the communication forwarding device 20 receives the local transaction data forwarded by the first short-range communication device 31, performs communication protocol conversion, and then sends the local transaction data to the background server 10.
The invention solves the problems that the current payment machines and background servers belong to different teams and only carry out simple communication to cause transaction failure or error caused by the failure of the payment machines. The invention adds the communication forwarding device corresponding to the payment machine, the first short-range communication device and the processor which are arranged in the payment machine, perfects the communication mechanism between the payment machine and the background server, and solves the island condition in the prior art. In order to improve the intelligence and the real-time performance, the invention judges whether the payment tool 30 has faults according to the preset first rule, and if the payment tool 30 has faults, the invention sends the fault information to the communication forwarding device 20 according to the preset second rule, thereby realizing the function of automatically judging the faults of the payment tool 30. The invention can intelligently realize remote monitoring of the tool, and can quickly and efficiently transmit the local transaction data stored by the payment tool 30 to a background transaction system when the tool possibly has problems, thereby greatly improving the early warning and fault processing efficiency. In addition, many of the existing payment devices 30 include short-range communication modules such as bluetooth and NFC, so that the modification of the payment device 30 is not great, and the application of the short-range communication modules is expanded.
Example III
The embodiment of the invention also provides a fault processing method of the payment machine, which can be applied to the fault processing system in the second embodiment, and the processing method shown in combination with fig. 4 comprises the following steps:
s201, the background server 10 determines whether the payment device 30 has a fault according to the preset first rule, and if so, sends fault information to the communication forwarding device 20 according to the preset second rule. The background server and the communication forwarding device adopt remote communication.
In some embodiments, in step S201, according to the condition of the preset first rule, a different preset second rule may be adopted to achieve the object of the invention.
For example, if the preset first rule is to count the number of online payment devices 30 according to time intervals by using the historical line, if the number of online payment devices 30 is lower than the preset threshold, it is determined that there is a fault in the payment devices 30, and the preset second rule is that the background server 10 sends fault information to all the communication forwarding devices 20 connected to the background server 10.
When the preset first rule is adopted to determine that the payment apparatus 30 is faulty, it is not possible to accurately locate which payment apparatus 30 is faulty, so that the background server 10 is required to send fault information to all the communication forwarding devices 20 connected to the background server 10, and after executing steps S202-S206, local transaction data of all the payment apparatuses 30 corresponding to the background server 10 are obtained. The transaction data obtained by the method is complete, but the problem of low processing efficiency exists at the same time. Therefore, if the fault payment device 30 can be directly positioned, the local transaction data of the payment device 30 can be obtained more efficiently, and the method is also beneficial to guiding people to maintain the payment device 30.
In some embodiments, it is preferable that if the background server 10 does not receive the heartbeat data sent by a certain payment device 30 within a preset period of time, if it is determined that there is a failure of the payment device 30, the preset first rule is that the background server 10 sends failure information to a communication module corresponding to the payment device 30 that does not send the heartbeat data. The heartbeat data includes the local time of the payment tool 30, the heartbeat uploading time of the payment tool 30, the retention transaction number, the earliest date of the retention transaction, the starting time, the online condition of the payment tool 30, and the like, and can also be used as the heartbeat data according to the hardware running conditions such as the memory, cpu, network, and the like during the tool running period. In some embodiments, the payment instrument 30 may be configured to upload heartbeat data every 5 minutes, and if the heartbeat data is not received by the background server 10, the payment instrument 30 may be configured to fail. At this time, the background server 10 transmits the failure information to the communication module corresponding to the payment instrument 30 that has not transmitted the heartbeat data, and then performs steps S202 to S206 to obtain the local transaction data of the failure payment instrument 30. The embodiment of the invention can be directly positioned on the fault payment machine 30, is beneficial to guiding people to maintain the payment machine 30, and greatly improves the early warning and fault processing efficiency.
In other embodiments, the preset first rule may also be that if abnormal transaction data or an error log exists, and it is determined that a fault exists in the payment tool 30, the preset second rule is that the background server sends fault information to a communication module corresponding to the payment tool that has abnormal transaction data or error log. Specifically, for example, the transaction data of a single card swipe is usually 1.6 yuan, if a certain payment tool has the card swipe data of 1 yuan, it is determined that there is a fault, at this time, the background server 10 sends fault information to the communication module corresponding to the payment tool 30, and then steps S202-S206 are executed to obtain the local transaction data of the faulty payment tool 30. The embodiment of the invention can be directly positioned on the fault payment machine 30, is beneficial to guiding people to maintain the payment machine 30, and greatly improves the early warning and fault processing efficiency. It can be understood that the order has delay, order content deletion and the like which belong to abnormal transaction data, and a similar method can be adopted to locate the fault payment machine tool, and the early warning and fault processing efficiency is improved.
S202, the communication forwarding device 20 performs protocol conversion on the received fault information and transmits the fault information to the first short-range communication device 31 of the corresponding payment machine.
Specifically, the remote wireless communication module of the communication forwarding device receives fault information sent by the background transaction system, protocol conversion of the fault information is completed through the second short-range communication module of the communication forwarding device, and the second short-range communication module also sends the fault information after the protocol conversion to the first short-range communication device.
It will be appreciated that when the long-range wireless communication module 21 is compatible with the interface of the second short-range communication module 22, the two are directly connected to complete the protocol conversion; otherwise, the communication forwarding device 20 further includes a protocol conversion chip connected to the long-range wireless communication module 21 and the second short-range communication module 22, respectively, so as to complete communication protocol conversion.
S203, the first short-range communication device 31 transmits the received fault information to the processor of the payment instrument 30.
S204, the processor of the payment apparatus 30 invokes the stored local transaction data to transmit to the first short-range communication device 31 according to the received fault information.
S205, the first short-range communication device 31 transmits the local transaction data stored in the payment instrument 30 to the communication forwarding device 20.
S206, the communication forwarding device 20 receives the local transaction data forwarded by the first short-range communication device 31, performs communication protocol conversion, and then sends the local transaction data to the background server 10.
Specifically, the second short-range communication module of the communication forwarding device receives the local transaction data forwarded by the first short-range communication device, protocol conversion of the local transaction data is completed through the remote wireless communication module of the communication forwarding device, and the remote wireless communication module also sends the local transaction data after the protocol conversion to the background server.
The present method for processing the fault of the payment device can be applied to the system for processing the fault of the payment device described in the first embodiment, and the specific application method of the first embodiment has been described in detail, and will not be described herein again.
The background server 10 of the present invention judges whether the payment tool 30 has a fault according to a preset first rule, if so, the fault information is sent to the communication forwarding device 20 according to a preset second rule, the communication forwarding device 20 converts the fault information into a protocol and then sends the protocol to a first short-range communication device 31 arranged on the payment tool 30, and the payment tool 30 sends the stored local transaction data to the background server 10 through the first short-range communication device 31 and the communication forwarding device 20 so as to verify the condition of the payment order. The invention can intelligently realize remote monitoring of the tool, and can quickly and efficiently transmit the local transaction data stored by the payment tool 30 to a background transaction system when the tool possibly has problems, thereby greatly improving the early warning and fault processing efficiency.
It should be understood that the specific order or hierarchy of steps in the processes disclosed are examples of exemplary approaches. Based on design preferences, it is understood that the specific order or hierarchy of steps in the processes may be rearranged without departing from the scope of the present disclosure. The accompanying method claims present elements of the various steps in a sample order, and are not meant to be limited to the specific order or hierarchy presented.
In the foregoing detailed description, various features are grouped together in a single embodiment for the purpose of streamlining the disclosure. This method of disclosure is not to be interpreted as reflecting an intention that the claimed embodiments of the subject matter require more features than are expressly recited in each claim. Rather, as the following claims reflect, invention lies in less than all features of a single disclosed embodiment. Thus the following claims are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate preferred embodiment of this invention.
Those of skill would further appreciate that the various illustrative logical blocks, modules, circuits, and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both. To clearly illustrate this interchangeability of hardware and software, various illustrative components, blocks, modules, circuits, and steps have been described above generally in terms of their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the overall system. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in RAM memory, flash memory, ROM memory, EPROM memory, EEPROM memory, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an ASIC. The ASIC may reside in a user terminal. The processor and the storage medium may reside as discrete components in a user terminal.
For a software implementation, the techniques described herein may be implemented with modules (e.g., procedures, functions, and so on) that perform the functions described herein. These software codes may be stored in memory units and executed by processors. The memory unit may be implemented within the processor or external to the processor, in which case it can be communicatively coupled to the processor via various means as is known in the art.
The foregoing description includes examples of one or more embodiments. It is, of course, not possible to describe every conceivable combination of components or methodologies for purposes of describing the aforementioned embodiments, but one of ordinary skill in the art may recognize that many further combinations and permutations of various embodiments are possible. Accordingly, the embodiments described herein are intended to embrace all such alterations, modifications and variations that fall within the scope of the appended claims. Furthermore, as used in the specification or claims, the term "comprising" is intended to be inclusive in a manner similar to the term "comprising," as interpreted when employed as a transitional word in a claim. Furthermore, any use of the term "or" in the specification of the claims is intended to mean "non-exclusive or".
Claims (9)
1. A payment machine fault handling system, comprising a background server, a communication forwarding device corresponding to the payment machine, and a first short-range communication device and a processor which are arranged in the payment machine and are connected with each other, wherein:
the background server is in remote communication connection with the payment machine and the communication forwarding device, and sends fault information to the communication forwarding device when the payment machine has faults; the local transaction data uploaded by the payment machine forwarded by the communication forwarding device is also received; the system is also used for judging whether the payment machine has faults according to a preset first rule, and if so, sending fault information to the communication forwarding device according to a preset second rule;
the communication forwarding device is in short-range communication connection with the payment machine, is in long-range communication connection with the background server, receives fault information sent by the background transaction system, and sends the information to the first short-range communication device after protocol conversion; the local transaction data transmitted by the payment machine forwarded by the first short-range communication device is also received, and the transaction data is transmitted to the background server;
the first short-range communication device is used for sending the received fault information to a processor of the payment tool and sending the local transaction data stored by the payment tool to the communication forwarding device;
and the processor is used for calling the local transaction data stored in the payment machine according to the received fault information and transmitting the local transaction data to the first short-range communication device.
2. The fault handling system of claim 1, wherein the communication forwarding device comprises a long range wireless communication module, a second short range communication module consistent with a first short range communication device protocol, wherein:
the remote wireless communication module is used for receiving fault information sent by the background transaction system and sending local transaction data stored by the payment machine to the background server;
the second short-range communication module transmits fault information to the first short-range communication device and receives local transaction data stored by the machine tool transmitted by the first short-range communication device.
3. The fault handling system of claim 1, wherein the communication forwarding device further comprises a fault alert module, the fault alert module coupled to the remote wireless communication module.
4. A method for handling faults of a payment machine applied to the fault handling system of claim 1, comprising the steps of:
the background server judges whether the payment machine has faults according to a preset first rule, and if the payment machine has faults, the background server sends fault information to the communication forwarding device according to a preset second rule;
the communication forwarding device carries out protocol conversion on the received fault information and then sends the fault information to the first short-range communication device of the corresponding payment machine;
the first short-range communication device sends the received fault information to a processor of the payment instrument;
the processor of the payment machine invokes the stored local transaction data according to the received fault information and sends the local transaction data to the first short-range communication device;
the first short-range communication device sends the local transaction data stored by the payment machine tool to the communication forwarding device;
the communication forwarding device receives the local transaction data forwarded by the first short-range communication device, performs communication protocol conversion and then sends the local transaction data to the background server.
5. The method of claim 4, wherein the step of determining, by the background server, whether the tool has a fault according to a preset first rule includes:
counting the number of the online payment machines by utilizing the historical line according to time intervals, and judging that the online payment machines have faults if the number of the online payment machines is lower than a preset threshold value; or,
if the background server does not receive heartbeat data sent by a certain payment tool within a preset time period, judging that the payment tool has faults; or,
if abnormal transaction data or error log conditions exist, judging that a payment tool fault exists.
6. The processing method according to claim 5, wherein if the preset first rule is to count the number of online payment machines by using historical lines in a time-division manner, if the preset first rule is lower than a preset threshold, it is determined that there is a payment machine fault, and the preset second rule is that the background server sends fault information to all communication forwarding devices connected to the background server.
7. The processing method according to claim 5, wherein if the preset first rule is that if the background server does not receive heartbeat data sent by a certain payment tool within a preset period of time, determining that there is a failure of the payment tool, the preset second rule is that the background server sends failure information to a communication module corresponding to the payment tool that does not send heartbeat data.
8. The fault handling method as claimed in claim 4, wherein the specific method for the communication forwarding device to perform protocol conversion on the received fault information and then send the converted fault information to the first short-range communication device of the corresponding payment device comprises: the remote wireless communication module of the communication forwarding device receives the fault information sent by the background transaction system, and sends the fault information to the first short-range communication device after protocol conversion of the fault information is completed through the second short-range communication module of the communication forwarding device.
9. The fault handling method as claimed in claim 4, wherein the specific method for the communication forwarding device to receive the local transaction data forwarded by the first short-range communication device, and to send the local transaction data to the background server after performing the communication protocol conversion includes: the second short-range communication module of the communication forwarding device receives the local transaction data forwarded by the first short-range communication device, and the local transaction data are transmitted to the background server after protocol conversion of the local transaction data is completed through the long-range wireless communication module of the communication forwarding device.
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| CN111340479A (en) * | 2020-02-24 | 2020-06-26 | 支付宝(杭州)信息技术有限公司 | Service processing method and device |
| CN111311851A (en) * | 2020-03-10 | 2020-06-19 | 北京意锐新创科技有限公司 | Heartbeat sending method and device suitable for payment equipment |
| CN111932229A (en) * | 2020-03-13 | 2020-11-13 | 武汉小码联城科技有限公司 | Subway bus code payment data processing method, device and system and electronic equipment |
| CN111582848A (en) * | 2020-04-30 | 2020-08-25 | 支付宝(杭州)信息技术有限公司 | Transaction data transmission method and system |
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