CN105553726A - System and method for fault processing of home gateway equipment - Google Patents
System and method for fault processing of home gateway equipment Download PDFInfo
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- CN105553726A CN105553726A CN201510957983.2A CN201510957983A CN105553726A CN 105553726 A CN105553726 A CN 105553726A CN 201510957983 A CN201510957983 A CN 201510957983A CN 105553726 A CN105553726 A CN 105553726A
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- home gateway
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Environmental & Geological Engineering (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
The invention relates to a system and a method for fault processing of home gateway equipment. The system comprises a home gateway, a terminal and a remote diagnosis center, wherein the home gateway is used for carrying out self-checking or periodically carrying out self-checking according to a diagnostic command sent by a terminal and sending a diagnosis to the terminal; the terminal is used for sending the diagnostic command to the home gateway, receiving the diagnosis sent by the home gateway and sending the diagnosis to the remote diagnosis center; and the remote diagnosis center is used for receiving and storing the diagnosis sent by the terminal. Through adopting the structure, the system and the method for fault processing of the home gateway equipment can carry out comprehensive detection on the home gateway in real time, so that when the home gateway equipment has a fault, a user can timely obtain a fault condition of the home gateway equipment through the terminal, and the fault is timely removed, and thus the efficiency for diagnosing the home gateway equipment is improved, the manpower resources for operating and maintaining the home gateway equipment are saved, and the cost for the user to use the home gateway equipment is reduced.
Description
Technical field
The present invention relates to the communications field, particularly relate to communication equipment, specifically refer to a kind of family gateway equipment fault processing system and method.
Background technology
Along with popularizing of home gateway, failure diagnosis and the concern recovering more and more to be subject to user are carried out fast to home gateway.For the home gateway supporting mobile phone A PP, carry out failure diagnosis by mobile phone terminal and recover not only quick but also practical.
Summary of the invention
The object of the invention is the shortcoming overcoming above-mentioned prior art, provide a kind of family gateway equipment fault processing system that can realize and method.
To achieve these goals, family gateway equipment fault processing system of the present invention and method have following formation:
This family gateway equipment fault processing system, its main feature is, described system comprises:
Home gateway, the diagnostic command in order to send according to terminal is carried out self-inspection or is periodically carried out self-inspection and diagnostic result is sent to described terminal;
Terminal, in order to send the diagnostic result that the home gateway described in diagnostic command and reception sends to described home gateway, and is sent to remote diagnostic center by this diagnostic result;
Remote diagnostic center, in order to receive and the diagnostic result that sends of terminal described in storing.
Further, described home gateway comprises:
Diagnostic module, diagnoses described home gateway in order to the diagnostic command sent according to described terminal;
First communication module, in order to receive the order that described terminal sends, and is sent to described terminal by diagnostic result.
Further, described diagnostic module comprises software version information diagnosis unit, running status and time diagnosis unit, resource behaviour in service diagnosis unit, communication module diagnosis unit.
Further, described home gateway also comprises:
Failure Recovery Module, recovers the fault in described home gateway in order to the fault recovery order according to described terminal.
Further, described terminal comprises:
Second communication module, in order to send diagnostic command or fault recovery order to described home gateway, and the diagnostic result that sends of the home gateway described in receiving and restoration result, and this diagnostic result and restoration result are sent to remote diagnostic center;
Display module, in order to show described diagnostic result or restoration result.
The invention still further relates to a kind of method of family gateway equipment troubleshooting, its main feature is, described method comprises the following steps:
(1) home gateway described in carries out self-inspection according to the diagnostic command that described terminal sends or described home gateway periodically carries out self-inspection;
(2) diagnostic result is sent to described terminal by the home gateway described in;
(3) described diagnostic result is sent to described remote diagnostic center by the terminal described in.
Further, described step (1) is specially:
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that the diagnostic command that described home gateway sends according to described terminal was restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed; Or
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that described home gateway is periodically restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed.
Further, described step (3) is specially:
Described terminal by note to described remote diagnostic center send described in diagnostic result.
Further, further comprising the steps of after described step (6):
(7) terminal described in sends fault recovery order to described home gateway;
(8) home gateway described in recovers the fault in described home gateway according to the fault recovery order of described terminal;
(9) fault recovery result is sent to described terminal by the home gateway described in.
Further, further comprising the steps of after described step (9):
(10) described fault recovery result is sent to described remote diagnostic center and stores by the terminal described in.
Have employed the family gateway equipment fault processing system in this invention and method, can comprehensively detect home gateway in real time, ensure that when family gateway equipment breaks down, user can obtain the failure condition of family gateway equipment in time by terminal, can not only fix a breakdown in time, thus improve the efficiency of diagnosis family gateway equipment, but also save the human resources of O&M family gateway equipment, reduce the cost that user uses family gateway equipment.
Accompanying drawing explanation
Fig. 1 is the schematic diagram of family gateway equipment fault handling method of the present invention.
Embodiment
In order to more clearly describe technology contents of the present invention, conduct further description below in conjunction with specific embodiment.
Refer to shown in Fig. 1, the present invention relates to a kind of family gateway equipment fault to collect, report, the method of process, family gateway equipment regularly or under the control of terminal, collect the software of home gateway and hardware information and to terminal report, terminal sends failure diagnosis, fault recovery order according to the information obtained to home gateway, thus realizes quick position and the process of family gateway equipment fault.
In order to identify, localizing faults, home gateway can collect software information, hardware information, system status information under the control of terminal.The information of collecting has software version information, the time of continuous service, the reason that the last time restarts, the mode of restarting, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information.
Family gateway equipment is the information reporting terminal collected, and terminal can pass through short message report remote diagnostic center, and mobile phone terminal controls home gateway according to the information collected and restarts the module that goes wrong to realize fault recovery.
In a preferred embodiment, the method for family gateway equipment troubleshooting of the present invention comprises the following steps:
(1) home gateway described in carries out self-inspection according to the diagnostic command that described terminal sends or described home gateway periodically carries out self-inspection;
(2) diagnostic result is sent to described terminal by the home gateway described in;
(3) described diagnostic result is sent to described remote diagnostic center by the terminal described in.
One more preferred embodiment in, described step (1) is specially:
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that the diagnostic command that described home gateway sends according to described terminal was restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed; Or
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that described home gateway is periodically restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed.
One more preferred embodiment in, described step (3) is specially: described terminal by note to described remote diagnostic center send described in diagnostic result.
One more preferred embodiment in, further comprising the steps of after described step (6):
(7) terminal described in sends fault recovery order to described home gateway;
(8) home gateway described in recovers the fault in described home gateway according to the fault recovery order of described terminal;
(9) fault recovery result is sent to described terminal by the home gateway described in.
Wherein, further comprising the steps of after described step (9):
(10) described fault recovery result is sent to described remote diagnostic center and stores by the terminal described in.
In addition, family gateway equipment fault processing system of the present invention comprises:
Home gateway, the diagnostic command in order to send according to terminal is carried out self-inspection or is periodically carried out self-inspection and diagnostic result is sent to described terminal;
Terminal, in order to send the diagnostic result that the home gateway described in diagnostic command and reception sends to described home gateway, and is sent to remote diagnostic center by this diagnostic result; In a preferred embodiment, described terminal can be the mobile device such as mobile phone, panel computer, described terminal can be connected with described home gateway by local area network (LAN) and to communicate, and also can be connected with described home gateway by Long-distance Control is communicated;
Remote diagnostic center, in order to receive and the diagnostic result that sends of terminal described in storing.
In a preferred embodiment, described home gateway comprises: diagnostic module, diagnoses described home gateway in order to the diagnostic command sent according to described terminal; First communication module, in order to receive the order that described terminal sends, and is sent to described terminal by diagnostic result.
One more preferred embodiment in, described diagnostic module comprises software version information diagnosis unit, running status and time diagnosis unit, resource behaviour in service diagnosis unit, communication module diagnosis unit.
One more preferred embodiment in, described home gateway also comprises: Failure Recovery Module, recovers the fault in described home gateway in order to the fault recovery order according to described terminal.Described terminal comprises: second communication module, in order to send diagnostic command or fault recovery order to described home gateway, and the diagnostic result that sends of home gateway described in receiving and restoration result, and this diagnostic result and restoration result are sent to remote diagnostic center; Display module, in order to show described diagnostic result or restoration result.
Have employed the family gateway equipment fault processing system in this invention and method, can comprehensively detect home gateway in real time, ensure that when family gateway equipment breaks down, user can obtain the failure condition of family gateway equipment in time by terminal, can not only fix a breakdown in time, thus improve the efficiency of diagnosis family gateway equipment, but also save the human resources of O&M family gateway equipment, reduce the cost that user uses family gateway equipment.
In this description, the present invention is described with reference to its specific embodiment.But, still can make various amendment and conversion obviously and not deviate from the spirit and scope of the present invention.Therefore, specification and accompanying drawing are regarded in an illustrative, rather than a restrictive.
Claims (10)
1. a family gateway equipment fault processing system, is characterized in that, described system comprises:
Home gateway, the diagnostic command in order to send according to terminal is carried out self-inspection or is periodically carried out self-inspection and diagnostic result is sent to described terminal;
Terminal, in order to send the diagnostic result that the home gateway described in diagnostic command and reception sends to described home gateway, and is sent to remote diagnostic center by this diagnostic result;
Remote diagnostic center, in order to receive and the diagnostic result that sends of terminal described in storing.
2. family gateway equipment fault processing system according to claim 1, is characterized in that, described home gateway comprises:
Diagnostic module, diagnoses described home gateway in order to the diagnostic command sent according to described terminal;
First communication module, in order to receive the order that described terminal sends, and is sent to described terminal by diagnostic result.
3. family gateway equipment fault processing system according to claim 2, it is characterized in that, described diagnostic module comprises software version information diagnosis unit, running status and time diagnosis unit, resource behaviour in service diagnosis unit, communication module diagnosis unit.
4. family gateway equipment fault processing system according to claim 2, is characterized in that, described home gateway also comprises:
Failure Recovery Module, recovers the fault in described home gateway in order to the fault recovery order according to described terminal.
5. family gateway equipment fault processing system according to claim 2, is characterized in that, described terminal comprises:
Second communication module, in order to send diagnostic command or fault recovery order to described home gateway, and the diagnostic result that sends of the home gateway described in receiving and restoration result, and this diagnostic result and restoration result are sent to remote diagnostic center;
Display module, in order to show described diagnostic result or restoration result.
6. realize a method for family gateway equipment troubleshooting based on system according to claim 1, it is characterized in that, described method comprises the following steps:
(1) home gateway described in carries out self-inspection according to the diagnostic command that described terminal sends or described home gateway periodically carries out self-inspection;
(2) diagnostic result is sent to described terminal by the home gateway described in;
(3) described diagnostic result is sent to described remote diagnostic center by the terminal described in.
7. the method realizing family gateway equipment troubleshooting according to claim 6, is characterized in that, described step (1) is specially:
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that the diagnostic command that described home gateway sends according to described terminal was restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed; Or
Mode, internal memory service condition, cpu usage, upstream interface state information, downstream interface state information, stack information, progress information, protocol debugging information that reason, the last time that described home gateway is periodically restarted the software version information of described home gateway, the time of continuous service, the last time restart are diagnosed.
8. the method realizing family gateway equipment troubleshooting according to claim 6, is characterized in that, described step (3) is specially:
Described terminal by note to described remote diagnostic center send described in diagnostic result.
9. the method realizing family gateway equipment troubleshooting according to claim 6, is characterized in that, further comprising the steps of after described step (6):
(7) terminal described in sends fault recovery order to described home gateway;
(8) home gateway described in recovers the fault in described home gateway according to the fault recovery order of described terminal;
(9) fault recovery result is sent to described terminal by the home gateway described in.
10. the method realizing family gateway equipment troubleshooting according to claim 9, is characterized in that, further comprising the steps of after described step (9):
(10) described fault recovery result is sent to described remote diagnostic center and stores by the terminal described in.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510957983.2A CN105553726A (en) | 2015-12-18 | 2015-12-18 | System and method for fault processing of home gateway equipment |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510957983.2A CN105553726A (en) | 2015-12-18 | 2015-12-18 | System and method for fault processing of home gateway equipment |
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| CN105553726A true CN105553726A (en) | 2016-05-04 |
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| CN201510957983.2A Pending CN105553726A (en) | 2015-12-18 | 2015-12-18 | System and method for fault processing of home gateway equipment |
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| CN106301958A (en) * | 2016-09-29 | 2017-01-04 | 中国联合网络通信集团有限公司 | A kind of home network fault detection method and device |
| CN106297072A (en) * | 2016-07-28 | 2017-01-04 | 武汉精伦电气有限公司 | A kind of method and system realizing the guiding of self-aided terminal intelligence |
| CN107819508A (en) * | 2017-11-16 | 2018-03-20 | 上海市共进通信技术有限公司 | Link failure detection and restoration methods based on EPON home gateways |
| CN111490911A (en) * | 2020-03-30 | 2020-08-04 | 中移（杭州）信息技术有限公司 | Gateway fault information collection method, device, network equipment and storage medium |
| CN113365292A (en) * | 2021-06-23 | 2021-09-07 | 山东齐电电子科技有限公司 | Communication network remote diagnosis upgrading method based on 5G and gateway management system |
| CN113852526A (en) * | 2021-08-24 | 2021-12-28 | 天翼数字生活科技有限公司 | WiFi-based home network diagnosis method and system |
| CN113938844A (en) * | 2021-10-25 | 2022-01-14 | 深圳市中装云科技有限公司 | Network connection monitoring method, system, computer device and storage medium |
| CN117835099A (en) * | 2024-03-05 | 2024-04-05 | 四川天邑康和通信股份有限公司 | FTTR-based fault self-diagnosis and self-repair method, device, equipment and medium |
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| CN117835099A (en) * | 2024-03-05 | 2024-04-05 | 四川天邑康和通信股份有限公司 | FTTR-based fault self-diagnosis and self-repair method, device, equipment and medium |
| CN117835099B (en) * | 2024-03-05 | 2024-05-24 | 四川天邑康和通信股份有限公司 | FTTR-based fault self-diagnosis and self-repair method, FTTR-based fault self-diagnosis and self-repair device, FTTR-based fault self-diagnosis and self-repair equipment and medium |
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Application publication date: 20160504 |