CN104093080A - Intelligent television remote debugging system and method - Google Patents
Intelligent television remote debugging system and method Download PDFInfo
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- CN104093080A CN104093080A CN201410299310.8A CN201410299310A CN104093080A CN 104093080 A CN104093080 A CN 104093080A CN 201410299310 A CN201410299310 A CN 201410299310A CN 104093080 A CN104093080 A CN 104093080A
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Abstract
The invention relates to the technique of intelligent television maintenance, and discloses an intelligent television remote debugging system. According to the intelligent television remote debugging system and method, when an intelligent television breaks down, a remote debugging controlled end program can be started, a server is connected and logged in, the intelligent television is added to an online equipment list through the server, after-sale service personnel can log in the server through a control terminal, the online equipment list is obtained, the corresponding intelligent television which breaks down can be selected from the online equipment list and bound, then the after-sale service personnel can communicate with the intelligent television which breaks down by means of the data forwarding function of the server, and accordingly remote debugging and control of the intelligent television which breaks down can be achieved. Besides, the invention further discloses a corresponding remote debugging method suitable for remote debugging of the intelligent television which breaks down.
Description
Technical field
The present invention relates to intelligent TV set maintenance technology, particularly a kind of intelligent TV set remote debugging system and method.
Background technology
At present, after television set is sold, if discovery fault, conventionally take the conventional process flow of " report for repairment → engineer of subscriber phone reservation → engineer visit processing ", this often needs even several weeks a couple of days consuming time, and each time after sale engineer visit and all need to expend no small service charge of producer.But actual conditions are: in the intelligent TV set epoch, fault belongs to soft fault greatly, the parameter testing that often only need to carry out on some softwares television set just can solve.
For more in time, provide post-service to user exactly, facilitate technical staff's analyze and solve user in the problem using in intelligent television process, reduce after-sales service cost, the present invention is necessary to propose a kind of intelligent TV set remote debugging system and corresponding adjustment method simultaneously.
Summary of the invention
Technical problem to be solved by this invention is: propose a kind of intelligent TV set remote debugging system and method, solve the problem that in conventional art, debug time is long, cost is high.
The present invention solves the problems of the technologies described above adopted technical scheme:
Intelligent TV set remote debugging system, comprising:
Control terminal, operation has remote debugging control end program, for connecting after unlatching and signing in to server end, obtains current online list of devices, to select binding corresponding failure intelligent TV set from list, communicate by letter by the bound intelligent fault television set of forwarding capability and this of server end;
Intelligent TV set terminal, operation has a remote debugging controlled end program, for connecting after unlatching and logging on server end, by the forwarding capability of server end with the control terminal of its binding is communicated by letter;
Server end, for accepting the registration of control terminal and Intelligent television terminal, in the time that the remote debugging controlled end program of Intelligent television terminal is opened and logs on server end, this Intelligent television terminal is added to current online list of devices, provide this list to select the corresponding intelligent fault television set of binding for it to the control terminal that logs on server end; And provide the function of the communication forwarding between control terminal and Intelligent television terminal.
Concrete, described control terminal is PC.
Concrete, described control terminal, intelligent TV set terminal all and between server end are communicated by letter by Transmission Control Protocol.
In addition, another object of the present invention is also, proposes a kind of intelligent TV set remote debugging method, and it comprises the following steps:
A. in the time that intelligent TV set terminal breaks down, user opens remote debugging controlled end program;
B. this Intelligent television terminal connects and logs on server end;
C. server end joins this Intelligent television terminal in current online list of devices;
D. after-sale service personnel open the remote debugging control end program of control terminal, connect and log on server end, obtain current online list of devices, select and bind corresponding intelligent TV set terminal from list;
E. the mode that after-sale service personnel utilize the intelligent TV set terminal of control terminal and its binding to forward by servers' data is carried out two-way communication, thereby the failure cause of this intelligent TV set terminal is analyzed and carried out corresponding operating.
Concrete, in step e, the described mode forwarding by servers' data is carried out two-way communication and is comprised:
Server end receive control terminal send control command after, control command is transmitted to corresponding intelligent TV set terminal, intelligent TV set terminal is transmitted to this control terminal by response message by server end after carrying out this control command.
Further, this adjustment method also comprises:
Step f. completes after this remote debugging operation as after-sale service personnel, manually remove the binding between control terminal and corresponding intelligent TV set terminal, disconnect is connected with server or direct closing control terminal on remote debugging control program, go offline to remove invalid connection device by server end detection.
The invention has the beneficial effects as follows: more in time, provide post-service to user exactly; Facilitate technical staff's analyze and solve user in the problem using in Changhong TV process; Reduce after-sales service cost simultaneously; Use after logon server, communication is by transit server mode, direct-connected with respect to P2P, can play the effect of firewall-penetrating communication, thereby expand range of application.
Brief description of the drawings
Fig. 1 is the intelligent television remote debugging system schematic diagram in the present invention.
Embodiment
The present invention is intended to propose a kind of intelligent TV set remote debugging system and corresponding adjustment method, solves the problem that in conventional art, debug time is long, cost is high.In the present invention, in the time that intelligent TV set breaks down, can open remote debugging controlled end program, connect and log on server end, server end joins this intelligent TV set in online list of devices, after-sale service personnel can utilize control terminal to log in server end, obtain this online list of devices, therefrom choose corresponding intelligent fault television set and bind, data retransmission function and this intelligent fault television set of recycling server end communicate, thereby realize the remote debugging control to this intelligent fault television set.
As shown in Figure 1, this remote debugging system comprises control terminal (being called for short PC), intelligent TV set terminal (being called for short TV), three parts of server end (being called for short Server); Comprise that the communication between control terminal, intelligent TV set terminal and server end all adopts Transmission Control Protocol to be connected, the each packet of packet in communication comprises packet header and content two parts, adopts des mode to encrypt.
Control terminal, operation has remote debugging control end program, for connecting after unlatching and signing in to server end, obtains current online list of devices, to select binding corresponding failure intelligent TV set from list, communicate by letter by the bound intelligent fault television set of forwarding capability and this of server end;
Intelligent TV set terminal, operation has a remote debugging controlled end program, for connecting after unlatching and logging on server end, by the forwarding capability of server end with the control terminal of its binding is communicated by letter;
Server end, for accepting the registration of control terminal and Intelligent television terminal, in the time that the remote debugging controlled end program of Intelligent television terminal is opened and logs on server end, this Intelligent television terminal is added to current online list of devices, provide this list to select the corresponding intelligent fault television set of binding for it to the control terminal that logs on server end; And provide the function of the communication forwarding between control terminal and Intelligent television terminal.
It is dissimilar that the type of data packet of described communication is divided into data, control command, server communication etc.Server end directly forwards for the data that receive, control command; Make an immediate response for server communication, do not forward.TV and PC carry out and respond for the control command receiving; Carry out the processing such as UI demonstration, storage for data.
Server end, for the response of server communication type, returns to error code according to result, shown in table specific as follows:
Utilize said system realization to the workflow of fault television set remote debugging to be:
1, when after user report fault, to open the remote adjusting functid controlled terminal program of TV, and automatically sign in to server, TV information is added online device databases by server.
2, after engineer has notice after sale, open PC control end program, sign in to server, obtain online list of devices from server database, and the fault television set of binding appointment.
3, after PC and TV binding, the mode that can forward by server is carried out two-way communication, thereby realizes the control of PC to TV.
4, after sale after engineer's complete operation, can remove by hand and the binding of TV, disconnect server and connect; Also can directly close PC control end program, detect and go offline to remove invalid connection device by server end.
Below in conjunction with embodiment, describe technical scheme of the present invention in detail:
On certain Changhong intelligent TV set, the software entrance of the upper client of TV is " the remote assistance < ON/OFF > " entry in the systemic-function page that menu is set, this entry of user is set to " opening ", means and agrees to engineer's remote access after sale and debugging television automatic login server; Be set to the long-range connection that " pass " is refusal remote assistance client.
Remote assistance controlled end on TV, its effect is the server that login is specified, send self parameter and identifying information for connecting, as the MAC Address of the machine wired network adapter, the machine IP address etc., and can do long-range connection with technical staff's pc client by server, and carry out remote debugging instruction, before doing opening operation, user/technical staff keeps connecting.
Server end is accepted, after TV login obtaining information, the TV information of all logins to be tabulated to treat that technical staff calls.Server end is accepted, after PC login, to provide listed TV information list, and guide PC to be connected with selected TV, the communication of two-way converting PC and TV after binding to TV.Server need meet login and the demand for security of communicating by letter.
The upper control end user interface of PC comprises state region, function button, TV list, output window, input window, quick botton and screen-capture window.Its effect is the server that login is specified, and obtains current TV list of having logined, and search selected problem television set, connect and debug this television set, keeps connecting before user/technical staff does opening operation.
Claims (6)
1. intelligent TV set remote debugging system, is characterized in that, comprising:
Control terminal, operation has remote debugging control end program, for connecting after unlatching and signing in to server end, obtains current online list of devices, to select binding corresponding failure intelligent TV set from list, communicate by letter by the bound intelligent fault television set of forwarding capability and this of server end;
Intelligent TV set terminal, operation has a remote debugging controlled end program, for connecting after unlatching and logging on server end, by the forwarding capability of server end with the control terminal of its binding is communicated by letter;
Server end, for accepting the registration of control terminal and Intelligent television terminal, in the time that the remote debugging controlled end program of Intelligent television terminal is opened and logs on server end, this Intelligent television terminal is added to current online list of devices, provide this list to select the corresponding intelligent fault television set of binding for it to the control terminal that logs on server end; And provide the function of the communication forwarding between control terminal and Intelligent television terminal.
2. intelligent TV set remote debugging system as claimed in claim 1, is characterized in that, described control terminal is PC.
3. intelligent TV set remote debugging system as claimed in claim 1 or 2, is characterized in that, described control terminal, intelligent TV set terminal all and between server end are communicated by letter by Transmission Control Protocol.
4. intelligent TV set remote debugging method, is characterized in that, comprises the following steps:
A. in the time that intelligent TV set terminal breaks down, user opens remote debugging controlled end program;
B. this Intelligent television terminal connects and logs on server end;
C. server end joins this Intelligent television terminal in current online list of devices;
D. after-sale service personnel open the remote debugging control end program of control terminal, connect and log on server end, obtain current online list of devices, select and bind corresponding intelligent TV set terminal from list;
E. the mode that after-sale service personnel utilize the intelligent TV set terminal of control terminal and its binding to forward by servers' data is carried out two-way communication, thereby the failure cause of this intelligent TV set terminal is analyzed and carried out corresponding operating.
5. intelligent TV set remote debugging method as claimed in claim 4, is characterized in that, in step e, the described mode forwarding by servers' data is carried out two-way communication and comprised:
Server end receive control terminal send control command after, control command is transmitted to corresponding intelligent TV set terminal, intelligent TV set terminal is transmitted to this control terminal by response message by server end after carrying out this control command.
6. the intelligent TV set remote debugging method as described in claim 4 or 5, is characterized in that, this adjustment method also comprises:
Step f. completes after this remote debugging operation as after-sale service personnel, manually remove the binding between control terminal and corresponding intelligent TV set terminal, disconnect is connected with server or direct closing control terminal on remote debugging control program, go offline to remove invalid connection device by server end detection.
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| CN201410299310.8A CN104093080A (en) | 2014-06-27 | 2014-06-27 | Intelligent television remote debugging system and method |
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| CN105141776A (en) * | 2015-09-14 | 2015-12-09 | 康佳集团股份有限公司 | Remote control debugging method and system based on Android equipment |
| CN105141661A (en) * | 2015-07-24 | 2015-12-09 | 易视腾科技有限公司 | Method for remotely controlling OTT (Over the Top) terminal based on XMPP (Extensible Messaging and Presence Protocol) technology |
| CN105306317A (en) * | 2015-10-21 | 2016-02-03 | 杭州古北电子科技有限公司 | Method for remotely checking debugging information of smart home equipment |
| CN105704578A (en) * | 2016-04-29 | 2016-06-22 | 四川长虹网络科技有限责任公司 | Remote assistance method based on intelligent television |
| CN105791061A (en) * | 2016-03-07 | 2016-07-20 | 四川长虹电器股份有限公司 | IPTV remote development testing method |
| CN106254862A (en) * | 2016-08-02 | 2016-12-21 | 四川长虹电器股份有限公司 | Remote visualization online service system and method |
| CN106412639A (en) * | 2016-10-14 | 2017-02-15 | 深圳Tcl数字技术有限公司 | Smart television remote debugging method and smart television remote debugging system |
| CN106470325A (en) * | 2015-07-30 | 2017-03-01 | 中兴通讯股份有限公司 | A kind of video front-end equipment and its control method |
| CN107070980A (en) * | 2017-01-22 | 2017-08-18 | 微鲸科技有限公司 | Remote assistance method, the apparatus and system of intelligent terminal |
| CN107659379A (en) * | 2016-08-03 | 2018-02-02 | 平安科技（深圳）有限公司 | Ask feedback method and service server |
| CN110471845A (en) * | 2019-07-16 | 2019-11-19 | 腾讯科技（深圳）有限公司 | Smart machine on-line debugging method, apparatus and system, electronic equipment |
| CN110536129A (en) * | 2019-08-23 | 2019-12-03 | 世纪龙信息网络有限责任公司 | Set-top box test method, device, computer equipment and storage medium |
| CN110879676A (en) * | 2018-09-05 | 2020-03-13 | 优视科技有限公司 | Debugging control method, master control device, debugging server, controlled device and system |
| CN111277872A (en) * | 2020-02-11 | 2020-06-12 | 深圳康佳电子科技有限公司 | Smart television visual remote debugging method, system and storage medium |
| CN111294652A (en) * | 2020-02-21 | 2020-06-16 | 广州欢网科技有限责任公司 | Intelligent television fault online diagnosis method and device and controller |
| CN112636960A (en) * | 2020-12-15 | 2021-04-09 | 航天科工(深圳)集团有限公司 | Edge computing equipment intranet collaborative maintenance method, system, device, server and storage medium thereof |
| CN114615253A (en) * | 2022-03-25 | 2022-06-10 | 浙江新再灵科技股份有限公司 | Remote debugging system and method for intelligent screen of elevator |
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| CN105141661B (en) * | 2015-07-24 | 2018-05-15 | 易视腾科技股份有限公司 | OTT terminal remote control methods based on XMPP technologies |
| CN105141661A (en) * | 2015-07-24 | 2015-12-09 | 易视腾科技有限公司 | Method for remotely controlling OTT (Over the Top) terminal based on XMPP (Extensible Messaging and Presence Protocol) technology |
| CN106470325A (en) * | 2015-07-30 | 2017-03-01 | 中兴通讯股份有限公司 | A kind of video front-end equipment and its control method |
| CN105141776A (en) * | 2015-09-14 | 2015-12-09 | 康佳集团股份有限公司 | Remote control debugging method and system based on Android equipment |
| CN105306317A (en) * | 2015-10-21 | 2016-02-03 | 杭州古北电子科技有限公司 | Method for remotely checking debugging information of smart home equipment |
| CN105791061A (en) * | 2016-03-07 | 2016-07-20 | 四川长虹电器股份有限公司 | IPTV remote development testing method |
| CN105791061B (en) * | 2016-03-07 | 2019-03-22 | 四川长虹电器股份有限公司 | IPTV remotely develops test method |
| CN105704578A (en) * | 2016-04-29 | 2016-06-22 | 四川长虹网络科技有限责任公司 | Remote assistance method based on intelligent television |
| CN106254862A (en) * | 2016-08-02 | 2016-12-21 | 四川长虹电器股份有限公司 | Remote visualization online service system and method |
| CN107659379B (en) * | 2016-08-03 | 2020-09-18 | 平安科技（深圳）有限公司 | Request feedback method and service server |
| CN107659379A (en) * | 2016-08-03 | 2018-02-02 | 平安科技（深圳）有限公司 | Ask feedback method and service server |
| WO2018068411A1 (en) * | 2016-10-14 | 2018-04-19 | 深圳Tcl数字技术有限公司 | Remote debugging method for smart television and remote debugging system for smart television |
| CN106412639A (en) * | 2016-10-14 | 2017-02-15 | 深圳Tcl数字技术有限公司 | Smart television remote debugging method and smart television remote debugging system |
| CN107070980A (en) * | 2017-01-22 | 2017-08-18 | 微鲸科技有限公司 | Remote assistance method, the apparatus and system of intelligent terminal |
| CN110879676A (en) * | 2018-09-05 | 2020-03-13 | 优视科技有限公司 | Debugging control method, master control device, debugging server, controlled device and system |
| CN110471845A (en) * | 2019-07-16 | 2019-11-19 | 腾讯科技（深圳）有限公司 | Smart machine on-line debugging method, apparatus and system, electronic equipment |
| CN110536129A (en) * | 2019-08-23 | 2019-12-03 | 世纪龙信息网络有限责任公司 | Set-top box test method, device, computer equipment and storage medium |
| CN111277872A (en) * | 2020-02-11 | 2020-06-12 | 深圳康佳电子科技有限公司 | Smart television visual remote debugging method, system and storage medium |
| CN111294652A (en) * | 2020-02-21 | 2020-06-16 | 广州欢网科技有限责任公司 | Intelligent television fault online diagnosis method and device and controller |
| CN112636960A (en) * | 2020-12-15 | 2021-04-09 | 航天科工(深圳)集团有限公司 | Edge computing equipment intranet collaborative maintenance method, system, device, server and storage medium thereof |
| CN114615253A (en) * | 2022-03-25 | 2022-06-10 | 浙江新再灵科技股份有限公司 | Remote debugging system and method for intelligent screen of elevator |
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