CN106254862A - Remote visualization online service system and method - Google Patents
Remote visualization online service system and method Download PDFInfo
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- CN106254862A CN106254862A CN201610627216.XA CN201610627216A CN106254862A CN 106254862 A CN106254862 A CN 106254862A CN 201610627216 A CN201610627216 A CN 201610627216A CN 106254862 A CN106254862 A CN 106254862A
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- intelligent television
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/004—Diagnosis, testing or measuring for television systems or their details for digital television systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
- G06F3/1454—Digital output to display device ; Cooperation and interconnection of the display device with other functional units involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/104—Peer-to-peer [P2P] networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/04—Diagnosis, testing or measuring for television systems or their details for receivers
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- General Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- Theoretical Computer Science (AREA)
- Health & Medical Sciences (AREA)
- General Engineering & Computer Science (AREA)
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Abstract
The present invention relates to intelligent television field, disclose a kind of remote visualization online service system and method, meet user's interaction during using intelligent television, diagnose, link up, the demand such as solution problem.The system of the present invention includes intelligent television, remote control terminal and cloud server；Method sums up and completes the registration of TV user for: intelligent television, log in, authenticate, and initiates application；Cloud server assists firewall-penetrating between remote control terminal and intelligent television directly carry out P2P communication and complete security strategy in network data transmission；Intelligent television and remote control terminal directly carry out P2P communication and carry out indirect communication by cloud server.The present invention is applicable in use there will be the intelligent television of repeatedly UI operation continuously.
Description
Technical field
The present invention relates to intelligent television, particularly to remote visualization online service system and method.
Background technology
In the consumption society that A customer for us is just as a master for his servant, an enterprise or be the good of production development and bad only sub-fraction source
In the lifting of technology, in more services depended on client.In intelligent television field, owing to system becomes increasingly complex and intelligence
Can, and as legacy user in the face of such intelligentized updating product time, use problem emerges in an endless stream, and makes a lot of variety.Traditional
Off-line after-sale service pattern can not mate the most far away the requirement in intelligence epoch.
Keep in repair for these industries, the problems of Maintenance Difficulty, in order to make the public praise serveeed customers, urgent demand one
Plant convenient, fast, efficient, easy-to-use such user that can support and use scene: visualization long-range, online, point-to-point takes
Business system.
Summary of the invention
The technical problem to be solved in the present invention is: provides a kind of remote visualization online service system and method, meets and use
Family use the interaction during intelligent television, diagnose, link up, the demand such as solution problem.
For solving the problems referred to above, the technical solution used in the present invention is:
Remote visualization online service system, including intelligent television, remote control terminal and cloud server；
Described intelligent television is used for: realizes the registration of TV user, log in, authenticate；Remotely control is obtained from cloud server
Manipulation instruction that end processed sends and file, it is achieved manipulation instruction and function corresponding to file also return state；Controlling with long-range
Recording screen during end communication in real time, UI interaction data gathers, and record screen data and UI interaction data are uploaded to cloud server；
Described remote control terminal is used for: directly carry out P2P communication with intelligent television, by cloud server to intelligent television
Send manipulation instruction and file, receive, from cloud server, record screen data and the UI interaction data that intelligent television returns, based on intelligence
Record screen data and UI interaction data that energy TV returns are the manipulation page that backstage technical staff presents mutual UI；
Described cloud server is used for: set up on-line equipment management list based on intelligent television, to intelligent television with remote
The user equipment authority identification of process control end is managed, and completes intelligent television and remote control terminal and matches, it is achieved remote control terminal with
Communication between intelligent television forwards, and assists firewall-penetrating between remote control terminal and intelligent television directly to carry out P2P communication
And in network data transmission, complete security strategy.
Further, remote control terminal can lead to acquisition and the ROOT of intelligent television is manipulated authority, amendment intelligent television
Environmental variable.
Further, intelligent television is connected by the foundation of SSH reverse tunnel with remote control terminal.
Further, the PIN check code that cloud server provides by judging remote control terminal is random with intelligent television MAC
Generate PIN check code the most consistent, complete intelligent television and match with remote control terminal.
Further, described remote control terminal can also push value-added service by cloud server to intelligent television.
Remote visualization online service method, comprises the steps:
A. intelligent television judges whether TV user has the right to initiate online service application, if had the right, then guides use
Family logs in；If had no right, then log in after guiding user's registration；
B. intelligent television initiates online service application to cloud server, cloud server according to the MAC of intelligent television with
Machine generates PIN check code, and described PIN check code is supplied to backstage technical staff by TV user；
C., after cloud server completes authentication and the login of technical staff after sale, remote control terminal obtains cloud server
The online list management data of middle intelligent television, chooses the intelligent television initiating online application from online list management data,
And send, to cloud server, the PIN check code that TV user provides；
D. cloud server judges that the PIN check code that remote control terminal provides verifies with intelligent television MAC stochastic generation PIN
Code is the most consistent, if unanimously, then completes intelligent television and matches with remote control terminal, and intelligent television is set up with remote control terminal
The communication port of P2P；Otherwise, step d is returned.
E. remote control terminal sends manipulation instruction and file by cloud server to intelligent television；
F. intelligent television receives described manipulation instruction and file from cloud server, it is achieved described manipulation instruction and file institute
Corresponding function also returns state by P2P communication port, and meanwhile, intelligent television screen recording interface records TV picture and UI hands over
Mutual information, is transferred to remote control terminal by cloud server；
G. remote control terminal resolves the data that intelligent television returns, the data syn-chronization also original painting returned based on intelligent television
Face, and provide interactive UI for backstage technical staff.
Further, in step d, intelligent television is connected by the foundation of SSH reverse tunnel with remote control terminal.
Further, in intelligent television with remote control terminal communication process, use the close algorithm of RSA/DES asymmetric encryption
Transferring content is encrypted.
Further, intelligent television carry out with remote control terminal P2P communicate use UDP host-host protocol, pass through tunnel service
Device forwards and realizes.
The invention has the beneficial effects as follows: run respective correspondence by intelligent television, cloud server, remote control terminal tripartite
A set of application program, form whole set of system, based on Internet technology, it is achieved the manipulation of remote online on remote control terminal
Intelligent television, and TV image/UI data syn-chronization is passed back to remote control terminal end in real time, it is achieved the visualization to intelligent television
Remote online services, and completes the work such as debugging, Push Service, all kinds of technical failures of solution.Therefore, the present invention can efficiently and
Difficult miscellaneous diseases during the solution various intelligent televisions use of line, save substantial amounts of maintenance service cost for enterprise, significantly contract
The process cycle of short customer problem；The personalized service for individual can also be recommended, promote the Consumer's Experience of intelligent television, it is provided that
The service added value of product.
Accompanying drawing explanation
Fig. 1 is the structural representation of present system.
Detailed description of the invention
The Internet era that present TV entering intelligentized the most comprehensively, TV has possessed more abundant function, behaviour
Making system and various software also becomes more complicated, therefore consumer can be potentially encountered asking on various hardware or software in use
Topic, but TV is delivered to maintenance center distance farther out, bother the most very much.The present invention be consumers provide one extraordinary
Solution, i.e. " visualization, long-range, online service system ", user calls or uses computer, it is possible to enjoy product
The technical support of man of manufacturer, solves the various difficult miscellaneous diseases of intelligent television by technology based on this programme.
As it is shown in figure 1, remote visualization online service system includes intelligent television, remote control terminal and cloud server.
Described intelligent television is used for: realizes the registration of TV user, log in, authenticate；Remotely control is obtained from cloud server
Manipulation instruction that end processed sends and file, it is achieved manipulation instruction and function corresponding to file also return state；Controlling with long-range
Recording screen during end communication in real time, UI interaction data gathers, and record screen data and UI interaction data are uploaded to cloud server.
Described remote control terminal is used for: directly carry out P2P communication with intelligent television, by cloud server to intelligent television
Send manipulation instruction and file, receive, from cloud server, record screen data and the UI interaction data that intelligent television returns, based on intelligence
Record screen data and UI interaction data that energy TV returns are the manipulation page that backstage technical staff presents mutual UI.
When remote control terminal needs to start intelligent television APP, remote control terminal can lead to acquisition to intelligent television
ROOT manipulates authority, the environmental variable of amendment intelligent television, it is provided that the environment that remote activation APP runs.
Described cloud server is used for: set up on-line equipment management list based on intelligent television, to intelligent television with remote
The user equipment authority identification of process control end is managed, and completes intelligent television and remote control terminal and matches, it is achieved remote control terminal with
Communication between intelligent television forwards, and assists firewall-penetrating between remote control terminal and intelligent television directly to carry out P2P communication
And in network data transmission, complete security strategy.
Based on said system, the step of remote visualization online service method of the present invention is as follows:
The first step: enter intelligent television online Visualization Service function pages, open online service request.
Second step: TV user is clicked on and remotely connected, intelligent television judges whether TV user has the right to initiate online
Service request, if had the right, then guides user to log in；If had no right, then log in after guiding user's registration.
3rd step: if User Status is normal, the intelligent television end upper right corner shows listed user account, registration head portrait
With remote service status indicator.
4th step: user security uses the user system data that enterprise is self-built, it is necessary to through the custom system of enterprise's approval
Registration can use remote online Visualization Service, and the propelling movement for fixed point value-added service is laid a solid foundation.
5th step；Intelligent television initiates online service application to cloud server, and server issues user's relief application, uses
After family is agreed to, server is according to 8 PIN check codes of wired MAC stochastic generation of intelligent television.
6th step: described PIN check code is supplied to backstage technical staff by TV user.
7th step: after cloud server completes authentication and the login of technical staff after sale, remote control terminal obtains high in the clouds
The online list management data of intelligent television in server, chooses the intelligence initiating online application from online list management data
TV, and send, to cloud server, the PIN check code that TV user provides.
8th step: cloud server judges PIN check code and the intelligent television MAC stochastic generation that remote control terminal provides
PIN check code is the most consistent, if unanimously, then completes intelligent television and matches with remote control terminal, and intelligent television controls with long-range
Hold to be set up by SSH reverse tunnel and connect；Otherwise, the PIN check code reminding remote control terminal again to provide, return this step and continue
Continuous execution.
Reversely can realize P2P between intelligent television with remote control terminal after firewall-penetrating directly to communicate, intelligent television
And service-strong UDP host-host protocol between remote control terminal, cannot realize UDP-P2P transmission owing to network agent etc. causes
, can communicate in the way of transferring use tunnel server forwarding to.
9th step: remote control terminal sends manipulation instruction and file by cloud server to intelligent television.By remotely
Controlling end, backstage technical staff can directly push on the appointment intelligent television that instruction/content allows to custom system mandate, intelligence
Concrete identification and process can be done by TV, thus realize the function such as visualized operation and value-added service recommendation.
Tenth step: intelligent television from cloud server receive described manipulation instruction and file, it is achieved described manipulation instruction and
Function corresponding to file also returns state by P2P communication port, and meanwhile, intelligent television screen recording interface records TV picture
With UI interactive information, it is transferred to remote control terminal by cloud server.In intelligent television with remote control terminal communication process,
Communication security uses AES to be encrypted transferring content before intelligent television sends, and remote control terminal is deciphered after receiving,
Encryption process need not cloud server end and handles, and AES uses RSA/DES asymmetric encryption.
11st step: remote control terminal resolves the data that intelligent television returns, the data syn-chronization returned based on intelligent television
Also original picture, and provide interactive UI for backstage technical staff.
Use the present invention, when there is any problem during user uses TV, calling and getting in touch with customer service,
Turn on the remote service functions on TV according to client personnel introduction and realize and being connected of remote control terminal, assisting diagnosis TV
The problem found, backstage technical staff long-range, visual can solve problem for client online.
The foregoing describing the ultimate principle of the present invention and main feature, describing of description simply illustrates that the present invention's is former
Reason, without departing from the spirit and scope of the present invention, the present invention also has various changes and modifications, these changes and improvements
Both fall within scope of the claimed invention.
Claims (9)
1. remote visualization online service system, it is characterised in that include intelligent television, remote control terminal and cloud server；
Described intelligent television is used for: realizes the registration of TV user, log in, authenticate；Remote control terminal is obtained from cloud server
The manipulation instruction sent and file, it is achieved manipulation instruction and function corresponding to file also return state；Leading to remote control terminal
Recording screen during news in real time, UI interaction data gathers, and record screen data and UI interaction data are uploaded to cloud server；
Described remote control terminal is used for: directly carry out P2P communication with intelligent television, is sent intelligent television by cloud server
Manipulation instruction and file, receive, from cloud server, record screen data and the UI interaction data that intelligent television returns, based on Intelligent electric
Regard the record screen data returned and UI interaction data presents the manipulation page of mutual UI as backstage technical staff；
Described cloud server is used for: set up on-line equipment management list based on intelligent television, to intelligent television and remotely control
The user equipment authority identification of end processed is managed, and completes intelligent television and matches with remote control terminal, it is achieved remote control terminal and intelligence
Communication between TV forwards, assist firewall-penetrating between remote control terminal and intelligent television directly carry out P2P communication and
Network data transmission completes security strategy.
Remote visualization online service system the most according to claim 1, it is characterised in that remote control terminal can lead to and obtains
Take the ROOT to intelligent television and manipulate authority, the environmental variable of amendment intelligent television.
Remote visualization online service system the most according to claim 1, it is characterised in that intelligent television and remotely control
Hold to be set up by SSH reverse tunnel and connect.
Remote visualization online service system the most according to claim 1, it is characterised in that cloud server is by judging
The PIN check code that remote control terminal provides is the most consistent with intelligent television MAC stochastic generation PIN check code, completes intelligent television
Match with remote control terminal.
5. according to the remote visualization online service system described in claim 1-4 any one, it is characterised in that described remotely
Control end and push value-added service also by cloud server to intelligent television.
6. remote visualization online service method, it is characterised in that comprise the steps:
A. intelligent television judges whether TV user has the right to initiate online service application, if had the right, then guides user to step on
Land；If had no right, then log in after guiding user's registration；
B. intelligent television initiates online service application to cloud server, and cloud server is given birth at random according to the MAC of intelligent television
Becoming PIN check code, described PIN check code is supplied to backstage technical staff by TV user；
C., after cloud server completes authentication and the login of technical staff after sale, remote control terminal obtains intelligence in cloud server
Can the online list management data of TV, from online list management data, choose the intelligent television initiating online application, and to
Cloud server sends the PIN check code that TV user provides；
D. cloud server judges that the PIN check code that remote control terminal provides with intelligent television MAC stochastic generation PIN check code is
No unanimously if unanimously, then completing intelligent television and remote control terminal and match, intelligent television and remote control terminal set up P2P's
Communication port；Otherwise, step d is returned；
E. remote control terminal sends manipulation instruction and file by cloud server to intelligent television；
F. intelligent television receives described manipulation instruction and file from cloud server, it is achieved corresponding to described manipulation instruction and file
Function and return state by P2P communication port, meanwhile, intelligent television screen recording interface is recorded TV picture and UI and is believed alternately
Breath, is transferred to remote control terminal by cloud server；
G. remote control terminal resolves the data that intelligent television returns, the data syn-chronization also original picture returned based on intelligent television, and
Interactive UI is provided for backstage technical staff.
Remote visualization online service method the most according to claim 6, it is characterised in that in intelligent television and remotely control
In end communication process processed, use RSA/DES asymmetric encryption close algorithm that transferring content is encrypted.
Remote visualization online service method the most according to claim 6, it is characterised in that in step d, intelligent television with
Remote control terminal is set up by SSH reverse tunnel and is connected.
Remote visualization online service method the most according to claim 8, it is characterised in that intelligent television and remotely control
End carries out P2P communication and uses UDP host-host protocol, is forwarded by tunnel server and realizes.
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| CN201610627216.XA CN106254862A (en) | 2016-08-02 | 2016-08-02 | Remote visualization online service system and method |
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| CN201610627216.XA CN106254862A (en) | 2016-08-02 | 2016-08-02 | Remote visualization online service system and method |
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| CN107070980A (en) * | 2017-01-22 | 2017-08-18 | 微鲸科技有限公司 | Remote assistance method, the apparatus and system of intelligent terminal |
| CN107135069A (en) * | 2017-04-24 | 2017-09-05 | 努比亚技术有限公司 | Remote assistance control method and system |
| CN109462655A (en) * | 2018-11-30 | 2019-03-12 | 北京奇安信科技有限公司 | A kind of network remote assistance method, system, electronic equipment and medium |
| CN109996121A (en) * | 2019-04-12 | 2019-07-09 | 晶晨半导体(上海)股份有限公司 | A kind of method of remote control video playing terminal |
| CN110070421A (en) * | 2019-04-30 | 2019-07-30 | 郭子华 | Experiential method and experience server working method on a kind of line |
| CN110519230A (en) * | 2019-07-23 | 2019-11-29 | 晶晨半导体（深圳）有限公司 | A kind of monitoring system of smart television |
| CN112449251A (en) * | 2019-09-03 | 2021-03-05 | 深圳Tcl数字技术有限公司 | Method, system, equipment and storage medium for realizing video picture return |
| CN113067890A (en) * | 2021-04-07 | 2021-07-02 | 武汉光庭信息技术股份有限公司 | Dynamic registration service method suitable for intelligent cabin and intelligent cabin |
| CN115103220A (en) * | 2022-07-15 | 2022-09-23 | 福建合诚信息科技有限公司 | Remote control method for browser screen recording |
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| CN115103220A (en) * | 2022-07-15 | 2022-09-23 | 福建合诚信息科技有限公司 | Remote control method for browser screen recording |
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