CN102752624A - Remote diagnosis method of television fault, television and system - Google Patents
Remote diagnosis method of television fault, television and system Download PDFInfo
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- CN102752624A CN102752624A CN2012101887441A CN201210188744A CN102752624A CN 102752624 A CN102752624 A CN 102752624A CN 2012101887441 A CN2012101887441 A CN 2012101887441A CN 201210188744 A CN201210188744 A CN 201210188744A CN 102752624 A CN102752624 A CN 102752624A
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Abstract
The invention discloses a remote diagnosis method of a television fault. The method includes monitoring running state of application software in a television, writing fault information into an application log when the application software of the television has the fault, building network connection through general agency and a server and transmitting the application log to the server. The television and a remote fault diagnosis system of the television are further disclosed. The method, the television and the system can reduce maintenance cost of the television.
Description
Technical field
The invention belongs to technical field of television sets, particularly a kind of method of television fault remote diagnosis, television set and system.
Background technology
The development of As IC technology, the television set internal structure is more and more integrated.Because after hardware Highgrade integration and the modularization, the probability that hardware fault appears in television set is more and more lower.Yet along with television software system becomes increasingly complex, the application program of installation is more and more, and the probability that software issues such as corrupted data appear in television set increases greatly.Television set the software issue fault occurred and needed after sale the engineer to make house calls just to deal with problems present stage, and so not only maintenance cycle is long, and causes the increase of business manpower cost.
Summary of the invention
Main purpose of the present invention is to provide a kind of method of television fault remote diagnosis, and being intended to solve needs artificial maintenance in the prior art, causes the maintenance cost technical problems of high.
In order to realize goal of the invention, the present invention provides a kind of method of television fault remote diagnosis, may further comprise the steps:
The running status of application software in the monitoring television;
When television applications software breaks down, fault message is write in the application log, and set up network through general agency with server and be connected, said application log is sent to server.
Preferably, further comprising the steps of before television applications software breaks down:
Calling the API that comprises application response evaluation and test function detects the runnability of television set operating system;
Detected operating system performance data are sent to server.
Preferably, in that to carry out institute further comprising the steps of after in steps:
Fault recovery instruction according to receiving recovers the application software that breaks down.
Preferably,, television set comprises after being sent to server with detected operating system performance data:
According to the system's cleaning instruction that receives, operating system redundant data and junk information in the television set internal memory are cleared up.
The present invention also provides a kind of television set, and it comprises:
Monitoring module is used for the running status of monitoring television application software;
Fault processing module is used for when television applications software breaks down, fault message being write in the application log, and sets up network through general agency with server and be connected, and said application log is sent to server.
Preferably, above-mentioned television set also comprises:
The runnability detection module is used to call the API that comprises application response evaluation and test function the runnability of television set operating system is detected;
The performance data sending module is sent to server with detected operating system performance data.
Preferably, above-mentioned television set also comprises:
The fault recovery module is used for according to the fault recovery instruction that receives the application software that breaks down being recovered.
Preferably, above-mentioned television set also comprises:
System's cleaning module is used for according to the fault recovery instruction that receives operating system redundant data and junk information in the television set internal memory being cleared up.
The present invention also provides a kind of system of television fault remote diagnosis, and it comprises television set and server, and said television set comprises: monitoring module is used for the running status of monitoring television application software; Fault processing module is used for when television applications software breaks down, fault message being write in the application log, and sets up network through general agency with server and be connected, and said application log is sent to server.Said server is used for setting up network with said television set and is connected, and receives the application log that television set sends, and judges according to keyword whether fault wherein meets alarm conditions, if then produce warning information; If not, then in database, search the fault whether same keyword is arranged, and if had automatically the method for feedback processing fault to television set.
Preferably, said server also is used to send the cleaning of fault recovery instruction and system and instructs to television set.
The present invention sets up a based on network passage; Can television fault data, user's health check-up data and machine real-time operation data be sent to server; Operate accordingly according to different data at server end for the remote service engineer, solve television fault very soon and make television set be operated in optimum state.Present invention can be implemented in server end television set is safeguarded, do not need artificial on-site maintenance television set, therefore reduced maintenance cost, and promoted maintenance efficiency.
Description of drawings
Fig. 1 is the flow chart of the method for television fault remote diagnosis in one embodiment of the invention;
Fig. 2 is the flow chart of steps that the method for television fault remote diagnosis in one embodiment of the invention detects television set operating system performance data;
Fig. 3 is the structural representation of television set in one embodiment of the invention;
Fig. 4 is the structural representation of television set in the present invention's one preferred embodiment;
Fig. 5 is the structural representation of television set in the present invention's one preferred embodiment.
The realization of the object of the invention, functional characteristics and advantage will combine embodiment, further specify with reference to accompanying drawing.
Embodiment
Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
Core concept of the present invention is through network a kind of method that can remote service just can solve the software fault problem to be provided; The user can regularly check UP to television set utilization situation simultaneously; Check data is uploaded onto the server then; Remote service engineer can judge the television set behaviour in service according to the data of uploading, and proposes the suggestion that some optimize the system for TV set operation.
With reference to Fig. 1, Fig. 1 is the flow chart of the method embodiment of television fault remote diagnosis of the present invention.As shown in Figure 1, this flow process may further comprise the steps:
Step S10, the running status of application software in the monitoring television; In the embodiment of the invention, television set has Android operating system, has multiple application software.Can be through in television set, loading monitoring software, this monitoring software promptly begins the running status of each application software in the monitoring television when television boot-strap.
Step S20 when television applications software breaks down, writes fault message in the application log, and sets up network through general agency with server and be connected, and said application log is sent to server.For example, when monitoring software breaks down in application software, fault message is write application log.In the embodiment of the invention; In order in time to find the fault of application software; Through general agent skill group, the log information that application software produces is in time delivered to server end, so that the remote service engineer can understand the ruuning situation of using in a unified window.Known like those skilled in the art institute, general agency refers to telecommunication network and connects the instrument of acting on behalf of.For example in some network applications, if the content of number of site can not show, can be input to the link bar of the instrument of agency through address, by acting on behalf of TO with this website.In the embodiment of the invention; If the system application of television set breaks down and withdraws from or cause system in case of system halt; Data mode when application software can be with fault is recorded in the application log; This moment, television set promptly started exception handles, extracted application log and was sent to server end for service engineer analysis and processing through general agency's mode then.
The embodiment of the invention is set up a based on network passage through general agent skill group; Can television fault data, user's health check-up data and machine real-time operation data be sent to server; Operate accordingly according to different data at server end for the remote service engineer, solve television fault very soon and make television set be operated in optimum state.For example occur because program is damaged when causing blank screen not started shooting, and service engineer can be operated the fault machine according to the log of operation is online when machine, then the mode solve problem through software reinstallation or upgrading.Owing to do not need the on-site maintenance television set, therefore reduced maintenance cost, and promoted maintenance efficiency.
In a preferred embodiment of the present invention, after above-mentioned steps S20, comprise:
Fault recovery instruction according to receiving recovers the application software that breaks down.For example, server receives after the application log, can show application log, and service engineer can be done some processing targetedly according to the content of application log, for example, sends fault recoveries such as refitting system or upgrade software and instructs to television set.Television set starts damage assessment routine (DAR) the application software that breaks down is recovered after receiving these fault recovery instructions.
With reference to Fig. 2, in another preferred embodiment of the present invention, before above-mentioned steps S20, also can may further comprise the steps:
Step S21 calls the API API that comprises application response evaluation and test ARM function the runnability of television set operating system is detected; Has ARM (Application Response Measurement; The application response evaluation and test) API (the Application Programming Interface of function; API) be that series of standards is called, it can carry out performance evaluating to operating application program.API mainly is the runnability through the response time evaluating system of evaluation and test application program.When this programme normally moves at television set; Mode through calling ARM API detects system performance; The bottleneck of systems soft ware operation can be accurately judged, the system CPU speed of service and EMS memory occupation state can be detected simultaneously, for optimization system provides reliable data guarantee.
Step S22 is sent to server with detected operating system performance data.For example, can the performance data of operating system be sent to server, handle accordingly for service engineer through the sending module in the television set.Scheme in the embodiment of the invention possesses Installed System Memory manually cleaning and system running speed detection, and the user can clear up the system redundancy data and optimize the CPU speed of service.For example, server end has the troubleshooting center, and after receiving the operating system performance data, service engineer can provide Operating Guideline according to data status to the user at the troubleshooting center, makes the user make system works in optimum state according to the guiding operation menu.For example, in one embodiment,, television set comprises after being sent to server with detected operating system performance data:
According to the system's cleaning instruction that receives, operating system redundant data and junk information in the television set internal memory are cleared up.For example, because the system for TV set loading application programs is more, when the user withdrawed from application program, the thread of this application program also in utilization, took the memory source of system and influences the CPU operating rate; The simultaneity factor memory space bad data piece can occur through use repeatedly; CPU often is operated in the ultra-high frequency state can cause the CPU easy ageing, problems such as working temperature rising.Above-mentioned these problems can be uploaded the health check-up data to server through television set, and service engineer provides Operating Guideline according to data status to the user then, makes the user make system works in optimum state according to the guiding operation menu.
The present invention also provides a kind of television set, can realize said method.With reference to Fig. 3, it comprises:
In the embodiment of the invention, can in television set, load monitoring software.Monitoring module 10 can be two parts in this monitoring software with fault processing module 20.Further, monitoring module 10 promptly begins the running status of each application software in the monitoring television when television boot-strap.In the embodiment of the invention; In order in time to find the fault of application software; Fault processing module 20 is in time delivered to server end through general agent skill group with the log information that application software produces, so that the remote service engineer can understand the ruuning situation of using in a unified window.For example; If the system application of television set breaks down and withdraws from or cause system in case of system halt; Data mode when application software can be with fault is recorded in the application log, and fault processing module 20 extracts application log and is sent to server end for service engineer analysis and processing through general agency's mode then.
With reference to Fig. 4, in the present invention's one preferred embodiment, above-mentioned television set also comprises:
Performance data sending module 40 is sent to server with detected operating system performance data.
Has ARM (Application Response Measurement; The application response evaluation and test) API (the Application Programming Interface of function; API) be the series of standards calling interface, it can carry out performance evaluating to operating application program.API mainly is the runnability through the response time evaluating system of evaluation and test application program.In the embodiment of the invention, runnability detection module 30 also can be a part in the aforementioned monitoring software.The mode of calling ARM API through runnability detection module 30 detects system performance; Can accurately judge the bottleneck of systems soft ware operation; Simultaneously can detect the system CPU speed of service and EMS memory occupation state, for optimization system provides reliable data guarantee.
Scheme in the embodiment of the invention possesses Installed System Memory manually cleaning and system running speed detection, and the user can clear up the system redundancy data and optimize the CPU speed of service.For example, server has the troubleshooting center, and after receiving the operating system performance data, service engineer can provide Operating Guideline to the user according to data status, makes the user make system works in optimum state according to the guiding operation menu.
With reference to shown in Figure 5, in one embodiment, above-mentioned television set also comprises:
System's cleaning module 60 is used for according to the fault recovery instruction that receives operating system redundant data and junk information in the television set internal memory being cleared up.For example, because the system for TV set loading application programs is more, when the user withdrawed from application program, the thread of this application program also in utilization, took the memory source of system and influences the CPU operating rate; The simultaneity factor memory space bad data piece can occur through use repeatedly; CPU often is operated in the ultra-high frequency state can cause the CPU easy ageing, problems such as working temperature rising.Above-mentioned these problems can be uploaded the health check-up data to server through television set; Service engineer provides Operating Guideline according to data status to the user then; The user makes system's cleaning module 60 carry out work according to the guiding operation menu; Operating system redundant data and junk information in the television set are cleared up, and make system works in optimum state.
In the embodiment of the invention; Monitoring software is based on the application software of Android system development; Can freely install and remove stage makeup and costume, can be applied to various Android system television machines and, possess good compatibility and portability based on other electronic product of Android system.
The present invention also provides a kind of system of television fault remote diagnosis, and this system comprises aforementioned television set and server.Concrete, television set operation principle and implementation can be with reference to earlier figures 1 to Fig. 5 pairing embodiment in this system, and for example, television set comprises: aforementioned monitoring module 10 and fault processing module 20 etc.In the embodiment of the invention, server is used for setting up network with television set and is connected, and receives the application log that television set sends, and judges according to keyword whether fault wherein meets alarm conditions, if then produce warning information; If not, then in database, search the fault whether same keyword is arranged, and if had automatically the method for feedback processing fault to television set.For example, server can for the content that monitoring software monitors, at first judge whether it is the fault that meets alarm conditions after receiving application log, if then directly notification service engineer processing.If meet alarm conditions then can set keyword coupling, in system database, search the fault whether same keyword is arranged, if having then system returns the method for handling failure automatically handles to user side through general agency.
The system of the television fault remote diagnosis in the embodiment of the invention; Owing to have aforementioned television set and server; Can realize handling, reduce the maintenance cost of manufacturer, and promoted the maintenance efficiency of television set by the long-range fault of service engineer to television set.Further, in the embodiment of the invention, server also can be used for sending the fault recovery instruction and system's cleaning is instructed to television set.In the embodiment of the invention, the running state data that television set operating system serial ports end is shown is recorded in the running log, and the mode through general agency is delivered to server then, has guaranteed the real-time and the validity of remote diagnosis.Can send the method for remote control commands simultaneously through network to television set; Can recover the software systems after damaging; Can realize that also redundant data and junk information are cleared up in the system for TV set internal memory, running efficiency of system is provided, safeguards system is stable.
More than be merely the preferred embodiments of the present invention; Be not so limit claim of the present invention; Every equivalent structure or equivalent flow process conversion that utilizes specification of the present invention and accompanying drawing content to be done; Or directly or indirectly be used in other relevant technical fields, all in like manner be included in the scope of patent protection of the present invention.
Claims (10)
1. the method for a television fault remote diagnosis is characterized in that, may further comprise the steps:
The running status of application software in the monitoring television;
When television applications software breaks down, fault message is write in the application log, and set up network through general agency with server and be connected, said application log is sent to server.
2. the method for claim 1 is characterized in that, and is further comprising the steps of before television applications software breaks down:
Calling the API that comprises application response evaluation and test function detects the runnability of television set operating system;
Detected operating system performance data are sent to server.
3. the method for claim 1 is characterized in that, institute is further comprising the steps of after in steps carrying out:
Fault recovery instruction according to receiving recovers the application software that breaks down.
4. method as claimed in claim 2 is characterized in that, after television set is sent to server with detected operating system performance data, comprises:
According to the system's cleaning instruction that receives, operating system redundant data and junk information in the television set internal memory are cleared up.
5. a television set is characterized in that, comprising:
Monitoring module is used for the running status of monitoring television application software;
Fault processing module is used for when television applications software breaks down, fault message being write in the application log, and sets up network through general agency with server and be connected, and said application log is sent to server.
6. television set as claimed in claim 5 is characterized in that, also comprises:
The runnability detection module is used to call the API that comprises application response evaluation and test function the runnability of television set operating system is detected;
The performance data sending module is sent to server with detected operating system performance data.
7. television set as claimed in claim 5 is characterized in that, also comprises:
The fault recovery module is used for according to the fault recovery instruction that receives the application software that breaks down being recovered.
8. television set as claimed in claim 6 is characterized in that, also comprises:
System's cleaning module is used for according to the system's cleaning instruction that receives operating system redundant data and junk information in the television set internal memory being cleared up.
9. the system of a television fault remote diagnosis is characterized in that, comprises television set and server; Said television set is each described television set in the claim 1 to 8; Said server is used for setting up network with said television set and is connected, and receives the application log that television set sends, and judges according to keyword whether fault wherein meets alarm conditions; If then produce warning information; If not, then in database, search the fault whether same keyword is arranged, and if had automatically the method for feedback processing fault to television set.
10. system as claimed in claim 9 is characterized in that, said server also is used to send the fault recovery instruction and system's cleaning is instructed to television set.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210188744.1A CN102752624B (en) | 2012-06-08 | 2012-06-08 | The method of television fault remote diagnosis, television set and system |
| HK12113260.2A HK1173590A1 (en) | 2012-06-08 | 2012-12-21 | Remote diagnosis method of television fault, television and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210188744.1A CN102752624B (en) | 2012-06-08 | 2012-06-08 | The method of television fault remote diagnosis, television set and system |
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| CN102752624A true CN102752624A (en) | 2012-10-24 |
| CN102752624B CN102752624B (en) | 2015-09-30 |
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| CN102752624B (en) | 2015-09-30 |
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