CN105959802A - Intelligent television fault information collection method and device - Google Patents
Intelligent television fault information collection method and device Download PDFInfo
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- CN105959802A CN105959802A CN201610368344.7A CN201610368344A CN105959802A CN 105959802 A CN105959802 A CN 105959802A CN 201610368344 A CN201610368344 A CN 201610368344A CN 105959802 A CN105959802 A CN 105959802A
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- intelligent television
- journal file
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Debugging And Monitoring (AREA)
Abstract
The invention discloses an intelligent television fault information collection method. The method comprises steps that a designated storage zone of an intelligent TV is detected in real time; when a log file is generated on the designated storage zone, whether the intelligent TV system generates abnormality is determined; the generated log file is packed and is uploaded to a server. The invention further discloses an intelligent television fault information collection device. Through the method and the device, fault generation and a fault cause of the intelligent TV can be known at the first time when the intelligent TV generates the fault, and after-sales service and quality are greatly improved.
Description
Technical field
The present invention relates to intelligent television technical field, particularly relate to a kind of intelligent television fault information collection side
Method and device.
Background technology
Along with the development of information technology, the function of intelligent television also gets more and more, and functions of television set increases meeting
Affect the stability of system, during using, the stuck phenomenon even crashed occurs, sometimes wait
After a period of time, television set can recover properly functioning, the most then need to force power-off to close application
Software, television set could recover properly functioning after restarting, but, due to do not solve television set stuck or
The reason crashed, after television set recovery is properly functioning, it is possible to again occur stuck or crash.
Existing intelligent television after-sale service is divided into telephone answering service and two classes of making house calls on the whole.Its
In, telephone answering has a real-time, but contact staff only with user for tv fault characterize non-specially
Industry describes, and is difficult to provide the user problem method for removing accurately and effectively, thus realizes fast failure and get rid of；
After-sale service personnel visit to access, it is possible to achieve judge fault accurately, but substantial amounts of manpower after sale
Resource comes and goes in way with being consumed in company and user, wastes time and energy.
Current intelligent television system is when breaking down, and television manufacturer is difficult to collect fast and accurately event
Barrier reason, has a strong impact on efficiency and the quality of after-sale service.
Foregoing is only used for auxiliary and understands technical scheme, does not represent and recognizes that foregoing is
Prior art.
Summary of the invention
A kind of intelligent television fault information gathering method of offer and device, purport are provided
Solving current intelligent television system when breaking down, it is difficult to collect failure cause fast and accurately,
Have a strong impact on efficiency and the quality problems of after-sale service.
For achieving the above object, a kind of intelligent television fault information gathering method that the present invention provides, including
Following steps:
The designated storage area of intelligent television described in detecting real-time；
When generating journal file in described designated storage area, it is determined that intelligent television system occurs abnormal；And
The journal file that generated of packing also uploads onto the server.
Preferably, described intelligent television system is Android system, described designated storage area is /data/ catalogue under
Memory block, described journal file includes/data/tombstone/ catalogue under file and/data/anr/ catalogue under
File.
Preferably, the step of the designated storage area of intelligent television described in described detecting real-time also includes:
Whether the debuggerd background process of intelligent television system described in detecting real-time is in described/data/ catalogue
The lower described journal file of generation.
Preferably, described method also includes:
When detecting described journal file, the attribute of described intelligent television system generates abnormality mark
Information；And
Pack described journal file after uploading onto the server, remove described abnormality mark information.
Preferably, described method also includes:
When detecting described journal file, intercept the system journal internal object row of described intelligent television system
The type information of number, and upload server.
Additionally, for achieving the above object, the present invention also provides for a kind of intelligent television fault information collection device,
Including:
Detecting module, for the designated storage area of intelligent television described in detecting real-time；
Judge module, during for generating journal file, it is determined that intelligent television system in described designated storage area
Occur abnormal；
Communication module, the journal file generated for packing also uploads onto the server.
Preferably, described intelligent television system is Android system, described designated storage area is /data/ catalogue under
Memory block, described journal file includes/data/tombstone/ catalogue under file and/data/anr/ catalogue under
File.
Preferably, described detecting module, it is additionally operable to the debuggerd of intelligent television system described in detecting real-time
Whether background process generates described journal file under described/data/ catalogue.
Preferably, described intelligent television fault information collection device also includes:
Sign module, for when detecting described journal file, at the attribute of described intelligent television system
Middle generation abnormality mark information；
Remove module, for packing described journal file after uploading onto the server, remove described exception
Flag information.
Preferably, described intelligent television fault information collection device also includes:
Interception module, for when detecting described journal file, intercept described intelligent television system is
The type information of system daily record internal object line number, and upload server.
The present invention is by the designated storage area of intelligent television described in detecting real-time；Raw in described designated storage area
When becoming journal file, it is determined that intelligent television system occurs abnormal；And the journal file that generated of packing and on
Reach server.When intelligent television system breaks down, can learn that intelligent television occurs in the very first time
Fault and failure cause, be greatly improved efficiency and the quality of after-sale service.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of the first embodiment of intelligent television fault information gathering method of the present invention；
Fig. 2 is the schematic flow sheet of the second embodiment of intelligent television fault information gathering method of the present invention；
Fig. 3 is the schematic flow sheet of the 3rd embodiment of intelligent television fault information gathering method of the present invention；
Fig. 4 is the functional module signal of the first embodiment of intelligent television fault information collection device of the present invention
Figure；
Fig. 5 is the functional module signal of the second embodiment of intelligent television fault information collection device of the present invention
Figure；
Fig. 6 is the functional module signal of the 3rd embodiment of intelligent television fault information collection device of the present invention
Figure.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, do referring to the drawings further
Explanation.
Detailed description of the invention
Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not used to limit
Determine the present invention.
The primary solutions of the embodiment of the present invention is: the designated storage area of intelligent television described in detecting real-time；
When generating journal file in described designated storage area, it is determined that intelligent television system occurs abnormal；And packing institute
Generate journal file and upload onto the server.When intelligent television system breaks down, can be when first
Between learn that intelligent television breaks down and failure cause, be greatly improved efficiency and the quality of after-sale service.
Owing to current intelligent television system is when breaking down, television manufacturer is difficult to receive fast and accurately
Collection failure cause, has a strong impact on efficiency and the quality of after-sale service.
Based on the problems referred to above, the present invention provides a kind of intelligent television fault information gathering method.
Flow process with reference to the first embodiment that Fig. 1, Fig. 1 are intelligent television fault information gathering method of the present invention
Schematic diagram.
In one embodiment, described intelligent television fault information gathering method includes:
Step S10, the designated storage area of intelligent television described in detecting real-time；
Step S20, when generating journal file in described designated storage area, it is determined that intelligent television system occurs different
Often；
The intelligence system that the intelligent television listed at present uses can be broadly divided into three classes: Android (Android)
System, Windows system and enterprise's self-built systems, owing to current intelligent television uses Android mostly
System, the present invention illustrates as a example by the intelligent television of android system, but, the present invention is the suitableeest
Intelligent television for other system.After intelligent television is started shooting, android system can start much should
By program, when application program runs and breaks down, can record in the designated storage area of intelligent television with
The information that fault is relevant, specifically, described designated storage area can be/data/ catalogue under memory block, lead to
Cross the state of memory block under detecting real-time/data/ catalogue, it can be determined that it is different whether intelligent television system occurs
Often.
Specifically, the designated storage area step bag of intelligent television described in detecting real-time in one embodiment of the invention
Include:
Whether the debuggerd background process of intelligent television system described in detecting real-time is in described/data/ catalogue
The lower described journal file of generation.
In the application program started in the android system of intelligent television, the application program is wherein had to be
(diagnotor of monitoring Android program collapse, including JAVA application journey for debuggerd background process
Sequence and the system program of native), it belongs to daemon process (background process of Android), is responsible for
When process exception is made mistakes, information dump when being run by error procedure (is used for collecting Android application
The relevant information of program) out for analyzing；In general, more system-level application programs, such as
(android system renders the process of graphical interfaces to surfaceflinger, is that android system image shows
The kernel process of system), mediaserver (kernel process of android system multimedia segment, all
The content relevant to multimedia is all placed on here, including encoding and decoding and the display output of audio frequency and video),
(android system hatching process, all application programs in android system are all to be incubated by it to zygote
Change), (the system service process of android system is the core of android system to system_server
The heart, covers all services of android system) etc. occur in that serious problems, all can trigger debuggerd
Background process carries out certain operations, such as prints the stack information of associated process, and raw under/data/ catalogue
Become relevant journal file；Therefore, by the debuggerd backstage of intelligent television system described in detecting real-time
Whether process generates described journal file under described/data/ catalogue, it can be determined that whether intelligent television system
Occur abnormal.
Step S30, the journal file that generated of packing also uploads onto the server.
Specifically, under/data/ catalogue, generate relevant journal file, be included in/data/anr catalogue under raw
Become records application program without the journal file of response, generate under/data/tombstone catalogue record all different
The journal file of Chang Jincheng；Under journal file under collection/data/anr catalogue and/data/tombstone catalogue
Journal file, collected journal file is packaged into an entirety and uploads cloud server, for TV
Machine manufacturer carries out record analyzing failure cause to fault message, as improving depending on of product and after-sale service
According to；Especially, after failure cause is analyzed by cloud server, find that described fault is for passing through to rise
Level software, install the user such as service packs can the fault that solves of the mode of Self-operating, and this fault can be avoided
When again occurring, solution can be passed to user, more quickly to solve fault.
The present embodiment, by when intelligent television system breaks down, is collected fault message and uploads high in the clouds clothes
In the very first time, business device, can learn that intelligent television system breaks down and failure cause, be greatly improved
The efficiency of after-sale service and quality.
Flow process with reference to the second embodiment that Fig. 2, Fig. 2 are intelligent television fault information gathering method of the present invention
Schematic diagram.First embodiment based on above-mentioned intelligent television fault information gathering method, described method is also wrapped
Include:
Step S40, when detecting described journal file, generates in the attribute of described intelligent television system
Abnormality mark information；
Step S50, is packing described journal file after uploading onto the server, is removing described abnormality mark letter
Breath.
Feature based on debuggerd background process, arranges one at debuggerd background process dump
The system process abnormality mark position can triggered during error procedure operation information is (such as,
Persist.system_process.died), as persist.system_process.died=1, represent Intelligent electric
Viewing system exists the process of operation exception, as persist.system_process.died=0, represents intelligence
Television system normal operation；At this it should be noted that in the intelligent television of android system, big portion
Point process is Android application process, i.e. uses the program that JAVA language is write, and needs to rely on JAVA empty
Plan machine can run, in android system be dalvik virtual machine (virtual machine of Android program,
All application programs of android system will run on dalvik virtual machine), when system occurs serious
Fault time, the such system-level process of zygote and system_server all possibly cannot run, and then
The all application processes causing android system all cannot be run；In view of this, one embodiment of the invention
In, specially use .c and .cpp (the namely native of Android) language to design detection intelligent television
Whether the attribute of system exists background process (such as, the system_exceptiond of abnormality mark information
Process (being specifically used to collection system abnormal information, be not that android system is primary)) because using .c
The program write with .cpp, can directly run after compiling, and therefore, no matter android system is the most permissible
Properly functioning, system_exceptiond process can collect abnormality mark information.When
When system_exceptiond process detection is to persist.system_process.died=1, it is judged that described intelligence
Television system occurs abnormal；When persist.system_process.died=0 being detected, it is judged that described intelligence
There is not exception in television system.
When system_exceptiond process detection to persist.system_process.died=1, represent institute
State intelligent television system and occur abnormal；In order to abnormal reason occurs in clear and definite system, trigger Intelligent electric simultaneously
The daemon process of viewing system collects the journal file (daily record under/data/anr catalogue of now abnormal process
File and/data/tombstone catalogue under journal file), and the journal file collected mutually be uploaded to service
Device, simultaneously by abnormality mark erasing of information, the value of persist.system_process.died will be set to 0,
Breaking down for intelligent television system next time provides abnormality mark information to prepare；And abnormality mark is believed
Breath is removed, it is also possible to avoiding when intelligent television system is properly functioning, system_exceptiond process is also
Being abnormality mark information to be detected, the journal file of execution collection abnormal process etc. are unnecessary once more
Operation.
The present embodiment is by by journal file and remove abnormality mark information after uploading onto the server, it is ensured that
Only just collect when intelligent television system occurs abnormal and upload the journal file relevant to fault.
Flow process with reference to the 3rd embodiment that Fig. 3, Fig. 3 are intelligent television fault information gathering method of the present invention
Schematic diagram.The second embodiment based on above-mentioned intelligent television fault information gathering method, described method is also wrapped
Include:
Step S60, when detecting described journal file, intercepts the system journal of described intelligent television system
The type information of internal object line number, and upload server.
Android log system provides record and checks the function of system debug information, Android daily record
It is all that the relief area of various softwares and some systems run from intelligent television system is recorded, slow
Rush district can pass through logcat order (order of Android collection system daily record, be used for provide record and look into
See the function of system debug information) check and use；Owing to Android log information amount is bigger, and
In the range of the information broken down is typically recorded in before and after's certain time of breaking down, therefore, it can only cut
Take the type information conduct in the Android daily record of target line number when breaking down (such as, 10000 row)
The foundation of analyzing failure cause, and by described type information upload server.
The present embodiment, can be more by the type information upload server by system journal internal object line number
Comprehensive and accurate the system failure is analyzed.
In order to the scheme of above-mentioned intelligent television fault information collection is better described, below will be by 2 realities
Example carries out specific explanations.
Example one:
User's first is when opening certain video playback APP of intelligent television, and this video playback APP is being opened
During occur application program without response problem, owing to this video playback APP is played in full screen state,
And this application program cannot be closed by remote controller etc., cause whole intelligent television system all in transporting
Row state；When intelligent television system occurs abnormal, persist.system_process.died=1,
When system_exceptiond process detection is to persist.system_process.died=1, it is judged that described intelligence
Television system occurs abnormal, extracts the application program journal file without response from/data/anr catalogue, from
/ data/tombstone catalogue is extracted the journal file of all abnormal process, and the journal file of extraction is beaten
It is bundled into an entirety and uploads cloud server；After-sale service personnel, after having checked journal file, analyze
Haveing this fault is due to the damaged reason of A plug-in unit in this video playback APP, need to re-download and pacify
Dress A plug-in unit could solve occur application program when this intelligent television opens this video playback APP without response
Problem；Then, send the scheme solving this fault to this intelligent television, intelligent television power-off is established by cable
When machine is restarted, this fault solution will be shown；Meanwhile, after-sale service personnel according to user in official website
The phone stayed during registration, gets in touch with user, understands fault and solves situation.Meanwhile, research and development engineering
Intelligent television system, according to this situation, is upgraded by teacher, is proposed and occurs at system application
During the situations such as plug-in unit damage, can actively point out user that application program carries out maintenance, in order to avoid application is occurring
Program just carries out maintenance after the problem without response, thus reduces the Experience Degree of user.
Example two:
User's first, when carrying out system upgrade to intelligent television, occurs upgrading unsuccessfully, and result intelligent TV is opened
Just it is shown as start-up picture after machine infinitely to restart；When intelligent television system occurs abnormal,
Persist.system_process.died=1, system_exceptiond process detection arrives
During persist.system_process.died=1, it is judged that described intelligent television system occurs abnormal, from/data/anr
Catalogue is extracted the application program journal file without response, extracts all different from/data/tombstone catalogue
The journal file of Chang Jincheng, and the journal file of extraction is packaged into an entirety uploads cloud server；
After-sale service personnel after having checked journal file, analyze draw this fault be unsuccessfully cause owing to upgrading be
System is abnormal, needs to carry out strong brush-making machine, owing to strong brush-making machine has certain requirement to the operation level of user,
For avoiding causing intelligent television system further damage, after-sale service personnel note in official website according to user
The phone stayed during volume, gets in touch with user, informs fault solution, and discuss maintenance with user
The dependencies of engineer's on-site maintenance, service engineer is at the Intelligent electric that maintenance time is user of agreement
Depending on keeping in repair, after brush-making machine strong to this intelligent television, also carry out system upgrade, and to user's
Intelligent television has carried out health check-up, and the illegal background process such as some deducted fees is deleted, and makes the intelligent television of user
Use more safe and efficient.
The present invention further provides a kind of intelligent television fault information collection device.
Function with reference to the first embodiment that Fig. 4, Fig. 4 are intelligent television fault information collection device of the present invention
Module diagram.
In one embodiment, described intelligent television fault information collection device includes: detecting module 10, sentence
Disconnected module 20 and communication module 30.
Described detecting module 10, for the designated storage area of intelligent television described in detecting real-time；
Described judge module 20, during for generating journal file, it is determined that Intelligent electric in described designated storage area
Viewing system occurs abnormal；
The intelligence system that the intelligent television listed at present uses can be broadly divided into three classes: Android (Android)
System, Windows system and enterprise's self-built systems, owing to current intelligent television uses Android mostly
System, the present invention illustrates as a example by the intelligent television of android system, but, the present invention is the suitableeest
Intelligent television for other system.After intelligent television is started shooting, android system can start much should
By program, when application program runs and breaks down, can record in the designated storage area of intelligent television with
The information that fault is relevant, specifically, described designated storage area can be/data/ catalogue under memory block, lead to
Cross the state of memory block under detecting real-time/data/ catalogue, it can be determined that it is different whether intelligent television system occurs
Often.
Specifically, detecting module 10 described in one embodiment of the invention, it is additionally operable to intelligence described in detecting real-time
Whether the debuggerd background process of television system generates described journal file under described/data/ catalogue.
In the application program started in the android system of intelligent television, the application program is wherein had to be
(diagnotor of monitoring Android program collapse, including JAVA application journey for debuggerd background process
Sequence and the system program of native), it belongs to daemon process (background process of Android), is responsible for
When process exception is made mistakes, information dump when being run by error procedure (is used for collecting Android application
The relevant information of program) out for analyzing；In general, more system-level application programs, such as
(android system renders the process of graphical interfaces to surfaceflinger, is that android system image shows
The kernel process of system), mediaserver (kernel process of android system multimedia segment, all
The content relevant to multimedia is all placed on here, including encoding and decoding and the display output of audio frequency and video),
(android system hatching process, all application programs in android system are all to be incubated by it to zygote
Change), (the system service process of android system is the core of android system to system_server
The heart, covers all services of android system) etc. occur in that serious problems, all can trigger debuggerd
Background process carries out certain operations, such as prints the stack information of associated process, and raw under/data/ catalogue
Become relevant journal file；Therefore, by the debuggerd backstage of intelligent television system described in detecting real-time
Whether process generates described journal file under described/data/ catalogue, it can be determined that whether intelligent television system
Occur abnormal.
Described communication module 30, the journal file generated for packing also uploads onto the server.
Specifically, under/data/ catalogue, generate relevant journal file, be included in/data/anr catalogue under raw
Become records application program without the journal file of response, generate under/data/tombstone catalogue record all different
The journal file of Chang Jincheng；Under journal file under collection/data/anr catalogue and/data/tombstone catalogue
Journal file, collected journal file is packaged into an entirety and uploads cloud server, for TV
Machine manufacturer carries out record analyzing failure cause to fault message, as improving depending on of product and after-sale service
According to；Especially, after failure cause is analyzed by cloud server, find that described fault is for passing through to rise
Level software, install the user such as service packs can the fault that solves of the mode of Self-operating, and this fault can be avoided
When again occurring, solution can be passed to user, more quickly to solve fault.
The present embodiment, by when intelligent television system breaks down, is collected fault message and uploads high in the clouds clothes
In the very first time, business device, can learn that intelligent television system breaks down and failure cause, be greatly improved
The efficiency of after-sale service and quality.
Function with reference to the second embodiment that Fig. 5, Fig. 5 are intelligent television fault information collection device of the present invention
Module diagram.Described intelligent television fault information collection device also includes Sign module 40 and removes module
50。
Described Sign module, for when detecting described journal file, at described intelligent television system
Attribute generates abnormality mark information；
Described removing module, for packing described journal file after uploading onto the server, removes described
Abnormality mark information.
Feature based on debuggerd background process, arranges one at debuggerd background process dump
The system process abnormality mark position can triggered during error procedure operation information is (such as,
Persist.system_process.died), as persist.system_process.died=1, represent Intelligent electric
Viewing system exists the process of operation exception, as persist.system_process.died=0, represents intelligence
Television system normal operation；At this it should be noted that in the intelligent television of android system, big portion
Point process is Android application process, i.e. uses the program that JAVA language is write, and needs to rely on JAVA empty
Plan machine can run, in android system be dalvik virtual machine (virtual machine of Android program,
All application programs of android system will run on dalvik virtual machine), when system occurs serious
Fault time, the such system-level process of zygote and system_server all possibly cannot run, and then
The all application processes causing android system all cannot be run；In view of this, one embodiment of the invention
In, specially use .c and .cpp (the namely native of Android) language to design detection intelligent television
Whether the attribute of system exists background process (such as, the system_exceptiond of abnormality mark information
Process (being specifically used to collection system abnormal information, be not that android system is primary)) because using .c
The program write with .cpp, can directly run after compiling, and therefore, no matter android system is the most permissible
Properly functioning, system_exceptiond process can collect abnormality mark information.When
When system_exceptiond process detection is to persist.system_process.died=1, it is judged that described intelligence
Television system occurs abnormal；When persist.system_process.died=0 being detected, it is judged that described intelligence
There is not exception in television system.
When system_exceptiond process detection to persist.system_process.died=1, represent institute
State intelligent television system and occur abnormal；In order to abnormal reason occurs in clear and definite system, trigger Intelligent electric simultaneously
The daemon process of viewing system collects the journal file (daily record under/data/anr catalogue of now abnormal process
File and/data/tombstone catalogue under journal file), and the journal file collected mutually be uploaded to service
Device, simultaneously by abnormality mark erasing of information, the value of persist.system_process.died will be set to 0,
Breaking down for intelligent television system next time provides abnormality mark information to prepare；And abnormality mark is believed
Breath is removed, it is also possible to avoiding when intelligent television system is properly functioning, system_exceptiond process is also
Being abnormality mark information to be detected, the journal file of execution collection abnormal process etc. are unnecessary once more
Operation.
The present embodiment is by by journal file and remove abnormality mark information after uploading onto the server, it is ensured that
Only just collect when intelligent television system occurs abnormal and upload the journal file relevant to fault.
Function with reference to the 3rd embodiment that Fig. 6, Fig. 6 are intelligent television fault information collection device of the present invention
Module diagram.Described intelligent television fault information collection device also includes interception module 60.
Described interception module 60, for when detecting described journal file, intercepts described intelligent television system
The type information of the system journal internal object line number of system, and upload server.
Android log system provides record and checks the function of system debug information, Android daily record
It is all that the relief area of various softwares and some systems run from intelligent television system is recorded, slow
Rush district can pass through logcat order (order of Android collection system daily record, be used for provide record and look into
See the function of system debug information) check and use；Owing to Android log information amount is bigger, and
In the range of the information broken down is typically recorded in before and after's certain time of breaking down, therefore, it can only cut
Take the type information conduct in the Android daily record of target line number when breaking down (such as, 10000 row)
The foundation of analyzing failure cause, and by described type information upload server.
The present embodiment, can be more by the type information upload server by system journal internal object line number
Comprehensive and accurate the system failure is analyzed.
These are only the preferred embodiments of the present invention, not thereby limit the scope of the claims of the present invention, every
Utilize equivalent structure or equivalence flow process conversion that description of the invention and accompanying drawing content made, or directly or
Connect and be used in other relevant technical fields, be the most in like manner included in the scope of patent protection of the present invention.
Claims (10)
1. an intelligent television fault information gathering method, it is characterised in that comprise the following steps:
The designated storage area of intelligent television described in detecting real-time；
When generating journal file in described designated storage area, it is determined that intelligent television system occurs abnormal；And
The journal file that generated of packing also uploads onto the server.
2. intelligent television fault information gathering method as claimed in claim 1, it is characterised in that described
Intelligent television system is Android system, described designated storage area is /data/ catalogue under memory block, described day
Will file includes/data/tombstone/ catalogue under file and file under/data/anr/ catalogue.
3. intelligent television fault information gathering method as claimed in claim 2, it is characterised in that described
The step of the designated storage area of intelligent television described in detecting real-time also includes:
Whether the debuggerd background process of intelligent television system described in detecting real-time is in described/data/ catalogue
The lower described journal file of generation.
4. intelligent television fault information gathering method as claimed in claim 3, it is characterised in that described
Method also includes:
When detecting described journal file, the attribute of described intelligent television system generates abnormality mark
Information；And
Pack described journal file after uploading onto the server, remove described abnormality mark information.
5. the intelligent television fault information gathering method as described in any one of claim 2-4, its feature exists
In, described method also includes:
When detecting described journal file, intercept the system journal internal object row of described intelligent television system
The type information of number, and upload server.
6. an intelligent television fault information collection device, it is characterised in that including:
Detecting module, for the designated storage area of intelligent television described in detecting real-time；
Judge module, during for generating journal file, it is determined that intelligent television system in described designated storage area
Occur abnormal；
Communication module, the journal file generated for packing also uploads onto the server.
7. intelligent television fault information collection device as claimed in claim 6, it is characterised in that described
Intelligent television system is Android system, described designated storage area is /data/ catalogue under memory block, described day
Will file includes/data/tombstone/ catalogue under file and file under/data/anr/ catalogue.
8. intelligent television fault information collection device as claimed in claim 7, it is characterised in that described
Detecting module, whether the debuggerd background process being additionally operable to intelligent television system described in detecting real-time exists
Described journal file is generated under described/data/ catalogue.
9. intelligent television fault information collection device as claimed in claim 8, it is characterised in that described
Intelligent television fault information collection device also includes:
Sign module, for when detecting described journal file, at the attribute of described intelligent television system
Middle generation abnormality mark information；
Remove module, for packing described journal file after uploading onto the server, remove described exception
Flag information.
10. the intelligent television fault information collection device as described in any one of claim 7-9, its feature
Being, described intelligent television fault information collection device also includes:
Interception module, for when detecting described journal file, intercept described intelligent television system is
The type information of system daily record internal object line number, and upload server.
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| CN201610368344.7A CN105959802A (en) | 2016-05-27 | 2016-05-27 | Intelligent television fault information collection method and device |
| PCT/CN2016/096109 WO2017201897A1 (en) | 2016-05-27 | 2016-08-19 | Method and device for collecting fault information of smart television |
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| CN201610368344.7A CN105959802A (en) | 2016-05-27 | 2016-05-27 | Intelligent television fault information collection method and device |
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