CN103442292A - Method for processing smart television software errors - Google Patents
Method for processing smart television software errors Download PDFInfo
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- CN103442292A CN103442292A CN2013103562913A CN201310356291A CN103442292A CN 103442292 A CN103442292 A CN 103442292A CN 2013103562913 A CN2013103562913 A CN 2013103562913A CN 201310356291 A CN201310356291 A CN 201310356291A CN 103442292 A CN103442292 A CN 103442292A
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- intelligent television
- television software
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Abstract
The invention relates to a method for processing smart television software, and particularly provides a method for processing smart television software errors. According to the method, smart television software error journal files can be uploaded in time, in-time processing can be conducted conveniently, and user experience is improved. According to the technical scheme, the method for processing the smart television software errors includes the following steps that 1, a system is started; 2, the smart television software is operated, and when errors occur in the smart television software, the system collects error information of the smart television software to generate the journal files and enables the journal files to be stored in a native machine; 3, a user is reminded of the errors of the smart television software, and user instructions are waited for; 4, the system receives the user instructions, if the user instructions are direct exit instructions, the system closes the smart television software, and application is ended; if the user instructions are restarting application instructions, the smart television software is restarted at once; the method is suitable for the smart television software.
Description
Technical field
The present invention relates to a kind of processing method of intelligent television software, especially relate to a kind of method for the treatment of the intelligent television software error.
Background technology
Along with the fast development of intelligent television, its number of users is on the increase, and the software on intelligent television is also more and more.And for the software developer, how better to guarantee the normal operation of software and how in time the mistake of process software just seem particularly important.Each software developer is different to the mistake processing of intelligent television software at present, does not have unified processing mode, is not usually all processed, and program exception exits, and, without any prompting, makes poor user experience.And the network of intelligent television turns to the method that the software developer provides timely maintenance upgrade intelligent television software, can the abnormal log of TV software be sent to the software developer by the mode of network and local backup, to process in time the intelligent television software anomaly, promote the user and experience.
Summary of the invention
Technical problem to be solved by this invention is to provide a kind of method for the treatment of the intelligent television software error, and the method can be uploaded intelligent television software error log file in time, is convenient to timely processing, improves the user and experiences.
The technical solution adopted for the present invention to solve the technical problems is: the method for the treatment of the intelligent television software error comprises the following steps:
A. start system;
B. move intelligent television software, when mistake appears in intelligent television software, the error message of systematic collection intelligent television software, generate journal file and also journal file be saved in to the machine;
C. point out user's intelligent television software mistake to occur, wait for user's order;
D. system receives user's, if user command is for directly exiting command, this intelligent television software of system closing, finish application; If user command, for restarting utility command, is restarted this intelligent television software immediately.
Concrete, comprise step between step a and step b
A1. judge whether the machine has journal file, if having, journal file is uploaded to the server of appointment, then move intelligent television software; Otherwise, directly enter step b.
Further, step a1 is specially
A11. judge whether the machine has journal file, if having, enter step a12; Otherwise, directly enter step b;
A12. judge that whether network is available, if, journal file is uploaded to the server of appointment, then move intelligent television software; Otherwise, wait for network can with or upload onto the server when the operation next time intelligent television software, then move intelligent television software.
Preferably, step a12 is specially
A121. judge that whether network is available, if enter a122; Otherwise, enter a123;
A122. journal file is encrypted and uploads to the server of appointment, delete the machine journal file, then move intelligent television software;
A123. directly move intelligent television software, wait for network can with or upload onto the server when the operation next time intelligent television software.
Concrete, in step b, error message comprises mistake time of occurrence and/or type of error and/or application version number and/or terminal models.
Concrete, step c is specially and ejects prompting frame prompting user intelligent television software by system and mistake occurs, wait user's order.
As the preferred version of technique scheme, also comprise step between step c and steps d
C1. the user is switched by the TV remote controller directionkeys and is pressed and determine that key sends order to system.
Further, steps d specifically comprises
D1. system judges whether to receive the order that the user uploads daily record, if enter steps d 2; Otherwise, directly enter steps d 3;
D2. judge that whether network is available, if journal file is uploaded to the server of appointment; Otherwise, wait for network can with or upload onto the server when the operation next time intelligent television software;
D3. the user command that judgement receives, if user command is for directly exiting command, this intelligent television software of system closing, finish application; If user command, for restarting utility command, is restarted this intelligent television software immediately.
Preferably, steps d 2 is specially
D21. judge that whether network is available, if enter d22; Otherwise, enter d23;
D22. journal file is encrypted and uploads to the server of appointment, delete the machine journal file;
D23. wait for network can with or upload onto the server when the next time operation intelligent television software.
Preferably, steps d 22 is specially
D221. journal file is encrypted and uploads to the server of appointment, judge whether journal file is uploaded successfully; If enter d222; Otherwise, enter d23;
D222. delete the machine journal file.
The invention has the beneficial effects as follows: whether the present invention points out the user to exit or restarts application at the TV end when program occurs that mistake causes occurring normally moving, provide option on interface allows the user select whether to upload daily record simultaneously, promoting the user experiences, can process in time the intelligent television software error, contribute to allow software developer's mis repair timely simultaneously.The present invention is applicable to intelligent television software.
The accompanying drawing explanation
Fig. 1 is the schematic flow sheet of the embodiment of the present invention;
Prompting frame schematic diagram when Fig. 2 is the intelligent television software error of the embodiment of the present invention.
Embodiment
Below in conjunction with drawings and Examples, describe technical scheme of the present invention in detail.
The processing method of intelligent television software anomaly of the present invention comprises the following steps: the startup system; Operation intelligent television software, when mistake appears in intelligent television software, the error message of systematic collection intelligent television software, generate journal file and journal file be saved in to the machine; While then pointing out user's intelligent television software mistake to occur, wait for user's order; System receives user's afterwards, if user command is for directly exiting command, this intelligent television software of system closing, finish application; If user command, for restarting utility command, is restarted this intelligent television software immediately.
The present invention is server or the mailbox that the journal file while utilizing network that intelligent television software is made a mistake sends to appointment, preserve journal file when there is no network in the machine simultaneously, the machine refers to move the television set that this intelligent television software is made mistakes this moment, and the machine journal file is kept at the journal file in the machine.When software occurs that gross error causes occurring normally moving, on television display screen, whether the prompting user closes application or restarts application, provides an option on interface and allows the user select whether to upload journal file simultaneously.
Embodiment
As shown in Figure 1, the processing method of the intelligent television software anomaly in this example comprises the following steps:
A. start system, judge whether the machine has journal file, if having, enter step B; If no, enter step C.
B. judge that whether network is available, if, journal file is encrypted and uploads in the server or mailbox of appointment, delete the machine journal file, enter step C; Otherwise, wait for network can with or upload onto the server when the operation next time intelligent television software or mailbox in, enter step C.
Because journal file may relate to the business privacy information, by adopting data encryption technology, journal file is encrypted, can effectively prevent that information from being revealed.
The machine journal file after uploading is deleted in time, be conducive to save the memory space of television set.
C. move intelligent television software, when mistake appears in intelligent television software, the error message of systematic collection intelligent television software, generate corresponding journal file and it be saved in the machine.Error message specifically comprises that mistake time of occurrence, type of error, application version terminal models etc. are conducive to the relevant information of error analysis.
D. eject prompting frame prompting user intelligent television software by system and mistake occurs, wait for user command.The prompting frame that during the intelligent television software error, system ejects as shown in Figure 2, can find out the user can select directly to exit, reactivate, click choose upload daily record after and select directly to exit or click choose upload daily record after and select to restart application.By interpersonal interactive interface, can strengthen controlled to system of user.
The concrete operations mode that the user sends user command to system can be: the user is by TV remote controller directionkeys switching focus and press definite key to system transmission order.Utilize interaction control technology, when software is made mistakes, strengthen the control ability of user to it, with remote controller, select the concurrent order of losing one's life, simple to operate, be convenient to realize.
E. system judges the order that received user sends,
If the order of directly exiting, this intelligent television software of system closing, directly finish application;
If the order reactivated, restart this intelligent television software immediately;
Upload if choose the order that after daily record, also selection is directly exited, system line judges that whether network is available, if network can be used, journal file is encrypted and upload in the server or mailbox of appointment, and delete the journal file that the machine preserves and then just exit this intelligent television software, delete the machine journal file and can effectively utilize native space; Otherwise just wait for network can with or upload again journal file when the next time operation intelligent television software, then directly exit this intelligent television software;
If choose the order of uploading after daily record and selecting to restart application, system line judges that whether network is available, if network can be used, journal file is encrypted and upload in the server or mailbox of appointment, and the journal file of deleting the machine preservation is then just restarted this intelligent television software, otherwise just wait for network can with or upload again journal file when the next time operation intelligent television software, then restart this intelligent television software.
Claims (10)
1. for the treatment of the method for intelligent television software error, it is characterized in that, comprise the following steps:
A. start system;
B. move intelligent television software, when mistake appears in intelligent television software, the error message of systematic collection intelligent television software, generate journal file and also journal file be saved in to the machine;
C. point out user's intelligent television software mistake to occur, wait for user's order;
D. system receives user's, if user command is for directly exiting command, this intelligent television software of system closing, finish application; If user command, for restarting utility command, is restarted this intelligent television software immediately.
2. the method for the treatment of the intelligent television software error as claimed in claim 1, is characterized in that, between step a and step b, comprises step
A1. judge whether the machine has journal file, if having, journal file is uploaded to the server of appointment, then move intelligent television software; Otherwise, directly enter step b.
3. the method for the treatment of the intelligent television software error as claimed in claim 2, is characterized in that, step a1 is specially
A11. judge whether the machine has journal file, if having, enter step a12; Otherwise, directly enter step b;
A12. judge that whether network is available, if, journal file is uploaded to the server of appointment, then move intelligent television software; Otherwise, wait for network can with or upload onto the server when the operation next time intelligent television software, then move intelligent television software.
4. the method for the treatment of the intelligent television software error as claimed in claim 3, is characterized in that, step a12 is specially
A121. judge that whether network is available, if enter a122; Otherwise, enter a123;
A122. journal file is encrypted and uploads to the server of appointment, delete the machine journal file, operation intelligent television software;
A123. directly move intelligent television software, wait for network can with or upload onto the server when the operation next time intelligent television software.
5. the method for the treatment of the intelligent television software error as claimed in claim 1 or 2 or 3 or 4, is characterized in that, in step b, error message comprises mistake time of occurrence and/or type of error and/or application version number and/or terminal models.
6. the method for the treatment of the intelligent television software error as claimed in claim 5, is characterized in that, step c is specially and ejects prompting frame prompting user intelligent television software by system and mistake occurs, waits for user's order.
7. the method for the treatment of the intelligent television software error as claimed in claim 6, is characterized in that, also comprises step between step c and steps d
C1. the user is switched by the TV remote controller directionkeys and is pressed and determine that key sends order to system.
8. the method for the treatment of the intelligent television software error as claimed in claim 1 or 2 or 3 or 4, is characterized in that, steps d specifically comprises
D1. system judges whether to receive the order that the user uploads daily record, if enter steps d 2; Otherwise, directly enter steps d 3;
D2. judge that whether network is available, if journal file is uploaded to the server of appointment; Otherwise, wait for network can with or upload onto the server when the operation next time intelligent television software;
D3. the user command that judgement receives, if user command is for directly exiting command, this intelligent television software of system closing, finish application; If user command, for restarting utility command, is restarted this intelligent television software immediately.
9. the method for the treatment of the intelligent television software error as claimed in claim 8, is characterized in that, steps d 2 is specially
D21. judge that whether network is available, if enter d22; Otherwise, enter d23;
D22. journal file is encrypted and uploads to the server of appointment, delete the machine journal file;
D23. wait for network can with or upload onto the server when the next time operation intelligent television software.
10. the method for the treatment of the intelligent television software error as claimed in claim 9, is characterized in that, steps d 22 is specially
D221. journal file is encrypted and uploads to the server of appointment, judge whether journal file is uploaded successfully; If enter d222; Otherwise, enter d23;
D222. delete the machine journal file.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2013103562913A CN103442292A (en) | 2013-08-15 | 2013-08-15 | Method for processing smart television software errors |
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| CN2013103562913A CN103442292A (en) | 2013-08-15 | 2013-08-15 | Method for processing smart television software errors |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103634685A (en) * | 2013-12-13 | 2014-03-12 | 乐视致新电子科技（天津）有限公司 | Information promoting method and device |
| CN105323581A (en) * | 2014-07-31 | 2016-02-10 | 冠捷显示科技（厦门）有限公司 | Method for automatically detecting error of equipment and storing error video |
| CN105959802A (en) * | 2016-05-27 | 2016-09-21 | 深圳Tcl数字技术有限公司 | Intelligent television fault information collection method and device |
| CN106502820A (en) * | 2016-11-28 | 2017-03-15 | 深圳天珑无线科技有限公司 | Application crashes processing method and processing device |
| CN107301076A (en) * | 2017-06-28 | 2017-10-27 | 河南理工大学 | A kind of computer startup processing method and system |
| CN111611142A (en) * | 2020-05-19 | 2020-09-01 | 深圳Tcl数字技术有限公司 | Information collection method, device and storage medium |
| CN112423129A (en) * | 2020-10-26 | 2021-02-26 | 四川长虹电器股份有限公司 | Voice debugging system and method for smart television |
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| CN103634685A (en) * | 2013-12-13 | 2014-03-12 | 乐视致新电子科技（天津）有限公司 | Information promoting method and device |
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| CN112423129A (en) * | 2020-10-26 | 2021-02-26 | 四川长虹电器股份有限公司 | Voice debugging system and method for smart television |
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Application publication date: 20131211 |