CN104503892A - Terminal exception processing method and device and terminal - Google Patents
Terminal exception processing method and device and terminal Download PDFInfo
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- CN104503892A CN104503892A CN201410805634.4A CN201410805634A CN104503892A CN 104503892 A CN104503892 A CN 104503892A CN 201410805634 A CN201410805634 A CN 201410805634A CN 104503892 A CN104503892 A CN 104503892A
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Abstract
The invention provides a terminal exception processing method which includes that when a terminal uses a current system, running logs of the current system is stored in an appointed storage space; an appointed system in the terminal is controlled to read the running logs stored in the appointed storage space and detect whether abnormal running logs exist in the stored running logs; when there are abnormal running logs, an appointed operation system is controlled to inform the current system to operate an abnormal running module corresponding to the abnormal running logs, to obtain all the abnormal running logs in the abnormal running module and to send all the abnormal running logs to an appointed server. Correspondingly, the invention further provides a terminal exception processing device and the terminal. By adopting the terminal exception processing method and device and the terminal, problems occurred in the terminal can be fed back to manufacturers timely so that the manufacturers can find the solutions quickly according to the problems, further small problems which have not caused serious impacts can be solved timely, and the use experience of users can be improved.
Description
Technical field
The present invention relates to field of terminal technology, in particular to a kind of disposal route of terminal abnormal and the treating apparatus of terminal abnormal.
Background technology
What current terminal adopted after sale usually is the mode of afterwards serving, and namely consumer has gone out serious problems in terminal, finds and carry out maintenance service after sale when having influence on use.Find after terminal goes wrong after sale, the slip-stick artist that needs repairing makes a concrete analysis of questions and prospect, and maintenance process bothers, and maintenance cycle is long, affects customer experience.
In addition, when new software release upgrade appears in terminal of going on the market, consumer needs on network, download redaction and upgrades, and this process technology is complicated, there is risk.Consumer or go to carry out upgrade maintenance after sale, also wastes time and energy.
Therefore, need a kind of new technical scheme, timely produced problem in terminal can be fed back to manufacturer, so that manufacturer finds solution rapidly according to produced problem, thus solve the minor issue also not causing large impact in time, improve the experience of user.
Summary of the invention
The present invention is just based on the problems referred to above, propose a kind of new technical scheme, timely produced problem in terminal can be fed back to manufacturer, so that manufacturer finds solution rapidly according to produced problem, thus solve the minor issue also not causing large impact in time, improve the experience of user.
In view of this, the present invention proposes a kind of disposal route of terminal abnormal, described terminal comprises multiple system, comprising: when described terminal uses current system, the running log of described current system is stored into designated memory space; The appointing system controlled in described terminal reads the running log stored in described designated memory space according to prefixed time interval, and whether there is misoperation daily record in the running log stored described in detecting; When there is described misoperation daily record in the described running log stored, control current system described in described assigned operation notifications and open misoperation module corresponding to described misoperation daily record, and all misoperation daily records obtained in described misoperation module, and by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space is all addressable storage space of current system and appointing system, like this, appointing system reads the running log of current system according to prefixed time interval from designated memory space, and judge whether to there is misoperation daily record, when there is misoperation daily record, notice current system opens misoperation module corresponding to misoperation daily record, and all misoperation daily records obtained in misoperation module, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored
In technique scheme, preferably, also comprise: after the described misoperation daily record of acquisition, control described appointing system to analyze described misoperation daily record, and determine that abnormality processing strategy corresponding to described misoperation daily record is after the described all misoperation daily records of acquisition according to analysis result, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; Control described appointing system and described abnormality processing strategy is sent to described given server when finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, also comprise: control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: when described appointing system does not read the running log stored in described designated memory space, control described appointing system and be in dormant state; And wake the described appointing system being in dormant state up according to described prefixed time interval, to make described appointing system according to the running log stored described in described prefixed time interval reading.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
According to a further aspect in the invention, additionally provide a kind of disposal route of terminal abnormal, described terminal comprises multiple system, comprising: when described terminal uses current system, the running log of described current system is stored into designated memory space; Described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal; When described appointing system receives described misoperation daily record notice, obtain described all misoperation daily records, by described misoperation Log Sender to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space can be current system and all addressable storage space of appointing system.Like this, if when current system detects misoperation daily record, open the misoperation module that misoperation daily record is corresponding, obtain all misoperation daily records of this misoperation module, and notify appointing system, appointing system obtains all misoperation daily records according to notice, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, comprising: control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: when described appointing system does not receive the misoperation daily record notice from described current system, control described appointing system and be in dormant state; And when described assigned operation system acceptance is to described misoperation daily record notice, wake the described appointing system being in dormant state up.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
According to another aspect of the invention, additionally provide a kind for the treatment of apparatus of terminal abnormal, described terminal comprises multiple system, comprising: storage unit, when described terminal uses current system, the running log of described current system is stored into designated memory space; Detecting unit, the appointing system controlled in described terminal reads the running log stored in described designated memory space, and whether there is misoperation daily record in the running log stored described in detecting; Acquiring unit, when there is described misoperation daily record in the described running log stored, control current system described in described assigned operation notifications and open misoperation module corresponding to described misoperation daily record, and obtain all misoperation daily records in described misoperation module; Interactive unit, by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space is all addressable storage space of current system and appointing system, like this, appointing system reads the running log of current system from designated memory space, and judge whether to there is misoperation daily record, when there is misoperation daily record, notice current system opens misoperation module corresponding to misoperation daily record, and all misoperation daily records obtained in misoperation module, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: determining unit, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; Described interactive unit also for: when finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, described interactive unit also for: control described appointing system and receive the data that described given server sends, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: dormancy unit, when described appointing system does not read the running log stored in described designated memory space, control described appointing system and be in dormant state; And wakeup unit, wake the described appointing system being in dormant state up according to described prefixed time interval, to make described appointing system according to the running log stored described in described prefixed time interval reading.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
In accordance with a further aspect of the present invention, additionally provide a kind for the treatment of apparatus of terminal abnormal, described terminal comprises multiple system, comprising: storage unit, when described terminal uses current system, the running log of described current system is stored into designated memory space; Notification unit, described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal; Acquiring unit, when described appointing system receives described misoperation daily record notice, obtains described all misoperation daily records; Interactive unit, by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space can be current system and all addressable storage space of appointing system.Like this, if when current system detects misoperation daily record, open the misoperation module that misoperation daily record is corresponding, obtain all misoperation daily records of this misoperation module, and notify appointing system, appointing system obtains all misoperation daily records according to notice, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.In technique scheme, preferably, also comprise: determining unit, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; Described interactive unit also for: when finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, described interactive unit also for: control described appointing system and receive the data that described given server sends, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: dormancy unit, when described appointing system does not receive the misoperation daily record notice from described current system, control described appointing system and be in dormant state; And wakeup unit, when described assigned operation system acceptance is to described misoperation daily record notice, wake the described appointing system being in dormant state up.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
According to another aspect of the invention, additionally provide a kind of terminal, comprising: multiple system; And the treating apparatus of terminal abnormal according to any one of technique scheme.This terminal has the technique effect identical with the treating apparatus of above-mentioned terminal abnormal, does not repeat them here.
By above technical scheme, timely produced problem in terminal can be fed back to manufacturer, so that manufacturer finds solution rapidly according to produced problem, thus solve the minor issue also not causing large impact in time, improve the experience of user.
Accompanying drawing explanation
Fig. 1 shows the process flow diagram of the disposal route of terminal abnormal according to an embodiment of the invention;
Fig. 2 shows the process flow diagram of the disposal route of terminal abnormal according to another embodiment of the invention;
Fig. 3 shows the block diagram of the treating apparatus of terminal abnormal according to an embodiment of the invention;
Fig. 4 shows the block diagram of the treating apparatus of terminal abnormal according to another embodiment of the invention;
Fig. 5 shows the structural representation of terminal according to an embodiment of the invention;
Fig. 6 shows the structural representation of terminal according to an embodiment of the invention.
Embodiment
In order to more clearly understand above-mentioned purpose of the present invention, feature and advantage, below in conjunction with the drawings and specific embodiments, the present invention is further described in detail.It should be noted that, when not conflicting, the feature in the embodiment of the application and embodiment can combine mutually.
Set forth a lot of detail in the following description so that fully understand the present invention; but; the present invention can also adopt other to be different from other modes described here and implement, and therefore, protection scope of the present invention is not by the restriction of following public specific embodiment.
Fig. 1 shows the process flow diagram of the disposal route of terminal abnormal according to an embodiment of the invention.
As shown in Figure 1, the disposal route of terminal abnormal according to an embodiment of the invention, described terminal comprises multiple system, comprising: step 102, when described terminal uses current system, the running log of described current system is stored into designated memory space; Step 104, the appointing system controlled in described terminal reads the running log stored in described designated memory space, and whether there is misoperation daily record in the running log stored described in detecting; Step 106, when there is described misoperation daily record in the described running log stored, control current system described in described assigned operation notifications and open misoperation module corresponding to described misoperation daily record, and all misoperation daily records obtained in described misoperation module, and by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space is all addressable storage space of current system and appointing system, like this, appointing system reads the running log of current system from designated memory space, and judge whether to there is misoperation daily record, when there is misoperation daily record, notice current system opens misoperation module corresponding to misoperation daily record, and all misoperation daily records obtained in misoperation module, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, also comprise: control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: when described appointing system does not read the running log stored in described designated memory space, control described appointing system and be in dormant state; And wake the described appointing system being in dormant state up according to described prefixed time interval, to make described appointing system according to the running log stored described in described prefixed time interval reading.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
Fig. 2 shows the process flow diagram of the disposal route of terminal abnormal according to another embodiment of the invention.
As shown in Figure 2, the disposal route of terminal abnormal according to another embodiment of the invention, comprising: step 202, when described terminal uses current system, the running log of described current system is stored into designated memory space; Step 204, described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal; Step 206, when described appointing system receives described misoperation daily record notice, obtains described all misoperation daily records, by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space can be current system and all addressable storage space of appointing system.Like this, if when current system detects misoperation daily record, open the misoperation module that misoperation daily record is corresponding, obtain all misoperation daily records of this misoperation module, and notify appointing system, appointing system obtains all misoperation daily records according to notice, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, comprising: control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: when described appointing system does not receive the misoperation daily record notice from described current system, control described appointing system and be in dormant state; And when described assigned operation system acceptance is to described misoperation daily record notice, wake the described appointing system being in dormant state up.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
Fig. 3 shows the block diagram of the treating apparatus of terminal abnormal according to an embodiment of the invention.
As shown in Figure 3, the treating apparatus 300 of terminal abnormal according to an embodiment of the invention, storage unit 302, when described terminal uses current system, is stored into designated memory space by the running log of described current system; Detecting unit 304, the appointing system controlled in described terminal reads the running log stored in described designated memory space, and whether there is misoperation daily record in the running log stored described in detecting; Acquiring unit 306, when there is described misoperation daily record in the described running log stored, control current system described in described assigned operation notifications and open misoperation module corresponding to described misoperation daily record, and obtain all misoperation daily records in described misoperation module; Interactive unit 308, by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space is all addressable storage space of current system and appointing system, like this, appointing system reads the running log of current system from designated memory space, and judge whether to there is misoperation daily record, when there is misoperation daily record, notice current system opens misoperation module corresponding to misoperation daily record, and all misoperation daily records obtained in misoperation module, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: determining unit 310, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; Described interactive unit 308 also for: when finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, described interactive unit 308 also for: control described appointing system and receive the data that described given server sends, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: dormancy unit 312, when described appointing system does not read the running log stored in described designated memory space, control described appointing system and be in dormant state; And wakeup unit 314, wake the described appointing system being in dormant state up according to described prefixed time interval, to make described appointing system according to the running log stored described in described prefixed time interval reading.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
Fig. 4 shows the treating apparatus of terminal abnormal according to another embodiment of the invention.
As shown in Figure 4, the treating apparatus 400 of terminal abnormal according to another embodiment of the invention, comprising: storage unit 402, when described terminal uses current system, the running log of described current system is stored into designated memory space; Notification unit 404, described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal; Acquiring unit 406, when described appointing system receives described misoperation daily record notice, obtains described all misoperation daily records; Interactive unit 408, by described all misoperation Log Senders to given server.
In this technical scheme, when terminal uses current system, as normal operating system, the running log of current system is stored into designated memory space, this designated memory space can be current system and all addressable storage space of appointing system.Like this, if when current system detects misoperation daily record, open the misoperation module that misoperation daily record is corresponding, obtain all misoperation daily records of this misoperation module, and notify appointing system, when appointing system obtains all misoperation daily records according to notice, by all misoperation Log Senders to given server, wherein, this given server can be the server that manufacturer safeguards, also can be the Cloud Server that manufacturer can access.Like this, the abnormal conditions selling terminal can directly be known in manufacturer, thus take concrete solution according to this exception, slip-stick artist after sale as manufacturer can by the problem of numerous terminal feedback, to occurring more problem, carry out perfect in new software, can also analyze whether belong to hardware fault by the running log of system, thus be convenient to maintenance.
Particularly, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Particularly, the determination methods of misoperation daily record is: each running log can mark with running log, can judge that whether running log is normal according to this mark, when exceeding predetermined number with the quantity of the running log of abnormal marking in the running log stored, then can judge to there is misoperation daily record in the running log stored.
In technique scheme, preferably, also comprise: determining unit 410, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server; Described interactive unit 408 also for: when finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
In this technical scheme, appointing system can be analyzed misoperation daily record automatically, such as, analyzes the abnormal module of misoperation daily record, and store from given server or record this abnormal module processing policy in obtain this processing policy.If terminal system can directly process according to processing policy, then can be by oneself, if can not maintenance personal can process accordingly according to this processing policy by oneself, like this, automatic analysis abnormal problem, and provide processing policy, substantially increase after-sales service efficiency, offer convenience not only to personnel after sale, also can the problem of processing terminal in time, improve the experience of user.
In technique scheme, preferably, described interactive unit 408 also for: control described appointing system and receive the data that described given server sends, and described data are sent to described current system.
In this technical scheme, when the abnormal problem of terminal can directly be solved by software, personnel directly can send software upgrading or software patch to terminal by given server after sale, are undertaken upgrading by the system of terminal.Like this, terminal audit function is provided when normal operation of terminal, and sends software patch in time, software upgrading etc., mobile phone possibility produced problem can be prevented in advance, and then solve the minor issue also not causing large impact in time, the experience of lifting user.
In technique scheme, preferably, also comprise: dormancy unit 412, when described appointing system does not receive the misoperation daily record notice from described current system, control described appointing system and be in dormant state; And wakeup unit 414, when described assigned operation system acceptance is to described misoperation daily record notice, wake the described appointing system being in dormant state up.
In this technical scheme, when appointing system works, when namely carrying out running log reading, wake appointing system up, otherwise make it be in dormant state, like this, can power consumption be saved, extend the service time of terminal.
Technical scheme of the present invention is described in detail below with a specific embodiment.
As shown in Figure 5, terminal 500 according to an embodiment of the invention, comprising: operating system 502 (being equivalent to current system), diagnostic system 504 (being equivalent to appointing system) and designated memory space 506.Diagnosis cloud 600 (being equivalent to given server) is also show in addition in Fig. 5.
Wherein operating system 502 is identical with the current general-purpose operating system, does not do too much explanation.Its feature of diagnostic system 504 is as follows:
1, diagnostic system 504 exists in particular zones, has startup, dormancy, arousal function.
2, there is independent current source administration module, powered by end cell.
3, diagnostic system 504 is integrated with PC and holds terminal operating system debugging and the upgrading tools such as adb, fastboot.Can be configured operating system 502 parameter, patch and updating operation are carried out to software version.
Wherein, operating system 502 and diagnostic system 504 relation:
Operating system 502 is master operating systems, and diagnostic system 504 is operating system 502 service, is equivalent to the diagnostician of operating system 502, monitors the health condition that operating system 502 is run.The two is separate, operating system 502 when go wrong cannot start diagnostic system 504 can as usual work.The two shares designated memory space internal memory, time-sharing multiplex mobile communication hardware module.
Diagnostic system 504 and diagnosis cloud 600 relation:
Diagnosis cloud 600 is safeguarded by manufacturer, mainly receives the terminal operating log information that diagnostic system 504 is uploaded, analyzes for slip-stick artist, provide patch and software redaction simultaneously to diagnostic system 504.Diagnosis cloud provides its service of air-after-sale service. mainly to comprise air log, air diagnose, air upgrade tri-parts by diagnostic system 504 to consumer.
As shown in Figure 6, its concrete steps comprise:
Step 602, in operating system 502 operational process, is stored in designated memory space 506 by running log, detect that abnormal log carry out step 604, otherwise continued in designated memory space, to write daily record, Chi Manhou, new daily record by former days will cover, adopt fifo data structure.
Step 604, operating system 502 detects abnormal log, wakes diagnostic system 504 up.
Step 606, diagnostic system 504 reads daily record from designated memory space.
Step 608, diagnostic system 504 uploads abnormal log to diagnosis cloud.Slip-stick artist can obtain daily record from diagnosis cloud after sale, analyzes, and provides patch or new software version for problem mobile phone.
Step 610, slip-stick artist uploads patch or software upgrading redaction by diagnosis cloud 700 after sale.
Step 612, diagnostic system 504 obtains patch, redaction by wireless communication module.
Step 614, diagnostic system 504 passes through diagnostic tool, for operating system 502 provides patch or upgraded version.
Illustrate: in step 608, slip-stick artist can send diagnosis bag by high in the clouds to diagnostic system 504 after sale, its function adds emphasis module running log, or run specific test case, to obtain more complete abundanter running log.By alternately this, air diagnose can be realized, diagnose in the air, effective location terminal problem.
Slip-stick artist by the problem of numerous terminal feedback, to there is more problem, can be carried out perfect, and is issued by diagnostic system 504, realize air upgrade, aerial upgrade service in new software version after sale.
Terminal produced problem, can not be solved by the mode of software upgrading completely.Maintenance Engineer can analyze whether belong to hardware fault by diagnostic log, if belong to hardware fault, can provide diagnosis report.When terminal delivers to maintenance after sale, maintenance personal by obtaining diagnosis report from diagnosis cloud 506, can accelerate maintenance progress.
To sum up, the present invention has following beneficial effect:
1, the present invention is equivalent to install black box to every platform mobile phone, can provide mobile phone running log after mobile phone goes wrong.
2, the present invention can provide mobile phone health audit function when mobile phone normally runs, and can prevent mobile phone possibility produced problem in advance, solve the indisposition also not causing large impact in time, be similar to and do physical examination, have prophylactic function.
3, present invention achieves remote diagnosis, to soluble software issue, directly solved by airupgrade, diagnosis report is provided to insurmountable hardware problem, substantially increase after-sales service efficiency, improve Consumer's Experience.
4, concerning manufacturer, the daily record can collected by diagnosis cloud, is summed up the fault that mobile phone easily occurs, provides effective statistics, can update mobile phone quality.Every consumer performer's software test person works, contributes for improving mobile phone quality.
More than be described with reference to the accompanying drawings technical scheme of the present invention, by technical scheme of the present invention, timely produced problem in terminal can be fed back to manufacturer, so that manufacturer finds solution rapidly according to produced problem, thus solve the minor issue also not causing large impact in time, improve the experience of user.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (17)
1. a disposal route for terminal abnormal, is characterized in that, described terminal comprises multiple system, comprising:
When described terminal uses current system, the running log of described current system is stored into designated memory space;
The appointing system controlled in described terminal reads the running log stored in described designated memory space, and whether there is misoperation daily record in the running log stored described in detecting;
When there is described misoperation daily record in the described running log stored, current system described in described assigned operation notifications opens misoperation module corresponding to described misoperation daily record, and control described assigned operation system and obtain described all misoperation daily records in described misoperation module, and by described all misoperation Log Senders to given server.
2. the disposal route of terminal abnormal according to claim 1, is characterized in that, also comprises:
After the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server;
When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
3. the disposal route of terminal abnormal according to claim 1, is characterized in that, also comprises:
Control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
4. the disposal route of terminal abnormal according to any one of claim 1 to 3, is characterized in that, also comprises:
When described appointing system does not read the running log stored in described designated memory space, control described appointing system and be in dormant state; And
The described appointing system being in dormant state is waken up, to make described appointing system according to the running log stored described in described prefixed time interval reading according to prefixed time interval.
5. a disposal route for terminal abnormal, is characterized in that, described terminal comprises multiple system, comprising:
When described terminal uses current system, the running log of described current system is stored into designated memory space;
Described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal;
When described appointing system receives described misoperation daily record notice, obtain described all misoperation daily records, by described all misoperation Log Senders to given server.
6. the disposal route of terminal abnormal according to claim 5, is characterized in that, also comprises:
After the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server;
When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
7. the disposal route of terminal abnormal according to claim 5, is characterized in that, also comprises:
Control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
8. the disposal route of the terminal abnormal according to any one of claim 5 to 7, is characterized in that, also comprises:
When described appointing system does not receive the misoperation daily record notice from described current system, control described appointing system and be in dormant state; And
When described assigned operation system acceptance is to described misoperation daily record notice, wake the described appointing system being in dormant state up.
9. a treating apparatus for terminal abnormal, is characterized in that, described terminal comprises multiple system, comprising:
Storage unit, when described terminal uses current system, is stored into designated memory space by the running log of described current system;
Detecting unit, the appointing system controlled in described terminal reads the running log stored in described designated memory space, and whether there is misoperation daily record in the running log stored described in detecting;
Acquiring unit, when there is described misoperation daily record in the described running log stored, control current system described in described assigned operation notifications and open misoperation module corresponding to described misoperation daily record, and obtain all misoperation daily records in described misoperation module;
Interactive unit, by described all misoperation Log Senders to given server.
10. the treating apparatus of terminal abnormal according to claim 9, is characterized in that, also comprises:
Determining unit, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server;
Described interactive unit also for:
When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
The treating apparatus of 11. terminal abnormals according to claim 9, is characterized in that, described interactive unit also for:
Control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
The treating apparatus of 12. terminal abnormals according to any one of claim 9 to 11, is characterized in that, also comprise:
Dormancy unit, when described appointing system does not read the running log stored in described designated memory space, controls described appointing system and is in dormant state; And
Wakeup unit, wakes the described appointing system being in dormant state up according to prefixed time interval, to make described appointing system according to the running log stored described in described prefixed time interval reading.
The treating apparatus of 13. 1 kinds of terminal abnormals, is characterized in that, described terminal comprises multiple system, comprising:
Storage unit, when described terminal uses current system, is stored into designated memory space by the running log of described current system;
Notification unit, described current system detect in described running log there is misoperation daily record time, open the misoperation module that described misoperation daily record is corresponding, to obtain all misoperation daily records in described misoperation module, and send the appointing system of misoperation daily record notice to described terminal;
Acquiring unit, when described appointing system receives described misoperation daily record notice, obtains described all misoperation daily records;
Interactive unit, by described all misoperation Log Senders to given server.
The treating apparatus of 14. terminal abnormals according to claim 13, is characterized in that, also comprise:
Determining unit, after the described all misoperation daily records of acquisition, control described appointing system to analyze described all misoperation daily records, and the target abnormality processing strategy that all misoperation daily records are corresponding according to analysis result and the abnormality processing strategy record search that obtains from described given server;
Described interactive unit also for:
When finding described target abnormality processing strategy, according to described target abnormality processing strategy, described misoperation module is processed.
The treating apparatus of 15. terminal abnormals according to claim 13, is characterized in that, described interactive unit also for:
Control the data that described appointing system receives the transmission of described given server, and described data are sent to described current system.
16., according to claim 13 to the treating apparatus of the terminal abnormal according to any one of 15, is characterized in that, also comprise:
Dormancy unit, when described appointing system does not receive the misoperation daily record notice from described current system, controls described appointing system and is in dormant state; And
Wakeup unit, when described assigned operation system acceptance is to described misoperation daily record notice, wakes the described appointing system being in dormant state up.
17. 1 kinds of terminals, is characterized in that, comprising:
Multiple system; And
The treating apparatus of the terminal abnormal according to any one of claim 9 to 12, or the treating apparatus of terminal abnormal according to any one of claim 13 to 16.
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