CN104503892B - Processing method, processing unit and the terminal of terminal abnormal - Google Patents
Processing method, processing unit and the terminal of terminal abnormal Download PDFInfo
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- CN104503892B CN104503892B CN201410805634.4A CN201410805634A CN104503892B CN 104503892 B CN104503892 B CN 104503892B CN 201410805634 A CN201410805634 A CN 201410805634A CN 104503892 B CN104503892 B CN 104503892B
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- running log
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Abstract
The present invention proposes a kind of processing method of terminal abnormal, including：When terminal uses current system, by the running log storage of current system to designated memory space；Appointing system in control terminal reads stored running log in designated memory space, and detects and whether there is misoperation daily record in stored running log；When there are misoperation daily record, controls and operating system notice current system is specified to open the corresponding misoperation module of misoperation daily record, and obtain all misoperation daily records in the block of misoperation mould, and all misoperation daily records are sent to given server.Correspondingly, the present invention also provides a kind of processing unit of terminal abnormal and terminals.By the technical solution, can the problem in terminal timely be fed back into manufacturer, so that manufacturer quickly finds solution according to the problem, to solve the minor issue for not causing also to influence greatly in time, improve the usage experience of user.
Description
Technical field
The present invention relates to field of terminal technology, in particular to the processing method and terminal abnormal of a kind of terminal abnormal
Processing unit.
Background technology
Terminal generally use after sale is the mode serviced afterwards at present, i.e., consumer has gone out serious problems, shadow in terminal
The service of repairing after sale is found in the case of ringing to use.Terminal is found after sale after ging wrong, and the engineer that needs repairing is specific
Problem analysis reason, maintenance process trouble, maintenance cycle is long, influences customer experience.
In addition, when listing the terminal new software release upgrade of appearance, consumer needs to download new version progress on network
Upgrading, the process technology is complicated, and there are risks.Consumer goes to carry out upgrade maintenance after sale, also time-consuming and laborious.
Therefore, it is necessary to a kind of new technical solutions, can the problem in terminal timely be fed back to manufacturer, so as to
Manufacturer quickly finds solution according to the problem, to solve the minor issue for not causing also to influence greatly in time, improves and uses
The usage experience at family.
Invention content
The present invention is based on the above problem, it is proposed that a kind of new technical solution will timely can occur in terminal
The problem of feed back to manufacturer, so that manufacturer quickly finds solution according to the problem, to solving not cause also in time
The minor issue influenced greatly improves the usage experience of user.
In view of this, the present invention proposes a kind of processing method of terminal abnormal, the terminal includes multiple systems, packet
It includes：When the terminal uses current system, by the running log storage of the current system to designated memory space；Control institute
The appointing system stated in terminal reads stored running log in the designated memory space according to prefixed time interval, and examines
It surveys and whether there is misoperation daily record in the stored running log；Exist in the stored running log described
When misoperation daily record, controls the specified operating system and notify the current system unlatching misoperation daily record corresponding
Misoperation module, and obtain the misoperation mould all misoperation daily records in the block, and by all misoperations
Daily record is sent to given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which is current system and all addressable memory space of appointing system for will storage, this
Sample, appointing system read the running log of current system according to prefixed time interval from designated memory space, and judge whether
There are misoperation daily records, and when there are misoperation daily record, notice current system opens the corresponding exception of misoperation daily record
Module is run, and obtains all misoperation daily records in the block of misoperation mould, all misoperation daily records are sent to specified
Server, wherein the given server can be the server that manufacturer safeguards, can also be one that manufacturer can access
Cloud Server.In this way, the abnormal conditions for having been sold out terminal can directly be known in manufacturer, to take specific solution according to the exception
Certainly method, the problem of being fed back by numerous terminals such as the engineer after sale of manufacturer, to there is more problem, in new software
In carry out perfect, can also analyze whether belong to hardware fault by the running log of system, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log
In the above-mentioned technical solutions, it is preferable that further include：After obtaining the misoperation daily record, control described specified
System analyzes the misoperation daily record, and determines the corresponding exception of the misoperation daily record according to analysis result
Reason strategy controls the appointing system and is carried out to all misoperation daily records after obtaining all misoperation daily records
Analysis, and all abnormal fortune described in the abnormality processing strategy record search obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of row daily record；It controls the appointing system and the abnormality processing strategy is sent to described specify
Server is when finding the target abnormality processing strategy, according to the target abnormality processing strategy to the misoperation mould
Block is handled.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：It controls the appointing system and receives the given server transmission
Data, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：In the appointing system does not read the designated memory space
When stored running log, the appointing system is controlled in a dormant state；And it is waken up according to the prefixed time interval
The appointing system in a dormant state, so that the appointing system has been stored according to described in prefixed time interval reading
Running log.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
According to another aspect of the present invention, a kind of processing method of terminal abnormal is additionally provided, the terminal includes multiple
System, including：When the terminal uses current system, by the running log storage of the current system to specified storage sky
Between；There are when misoperation daily record in the current system detects the running log, the misoperation daily record is opened
Corresponding misoperation module to obtain the misoperation mould all misoperation daily records in the block, and sends misoperation
Daily record is notified to the appointing system of the terminal；When the appointing system receives the misoperation daily record notice, obtain
The misoperation daily record is sent to given server by all misoperation daily records.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which can be that all addressable storage of current system and appointing system is empty for will storage
Between.In this way, when if current system detects misoperation daily record, the corresponding misoperation module of misoperation daily record is opened, is obtained
All misoperation daily records of the misoperation module are taken, and notify appointing system, appointing system obtains all different according to notice
All misoperation daily records are sent to given server by normal running log, wherein the given server can be that manufacturer safeguards
A server, can also be the Cloud Server that manufacturer can access.In this way, manufacturer, which can directly know, has been sold out end
The abnormal conditions at end, to take specific solution according to the exception, as the engineer after sale of manufacturer can be by numerous
The problem of terminal is fed back carries out perfect to there is more problem in new software, can also pass through the running log of system point
Whether precipitation belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：After obtaining all misoperation daily records, described in control
Appointing system analyzes all misoperation daily records, and obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of all misoperation daily records described in abnormality processing strategy record search；Finding the mesh
When marking abnormality processing strategy, the misoperation module is handled according to the target abnormality processing strategy.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that including：It controls the appointing system and receives what the given server was sent
Data, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：It is not received from the current system in the appointing system
Misoperation daily record notice when, control the appointing system in a dormant state；And it is received in the specified operating system
When being notified to the misoperation daily record, the appointing system in a dormant state is waken up.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
According to another aspect of the invention, a kind of processing unit of terminal abnormal is additionally provided, the terminal includes multiple
System, including：Storage unit, when the terminal uses current system, by the running log storage of the current system to finger
Determine memory space；Detection unit, the appointing system controlled in the terminal read stored fortune in the designated memory space
Row daily record, and detect and whether there is misoperation daily record in the stored running log；Acquiring unit has been stored described
Running log in there are when the misoperation daily record, control the specified operating system and the current system notified to open institute
The corresponding misoperation module of misoperation daily record is stated, and obtains the misoperation mould all misoperation daily records in the block；
All misoperation daily records are sent to given server by interactive unit.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which is current system and all addressable memory space of appointing system for will storage, this
Sample, appointing system read the running log of current system from designated memory space, and judge whether misoperation daily record,
When there are misoperation daily record, notice current system opens the corresponding misoperation module of misoperation daily record, and obtains different
All misoperation daily records are sent to given server by often operation mould all misoperation daily records in the block, wherein this is specified
Server can be the server that manufacturer safeguards, can also be the Cloud Server that manufacturer can access.In this way, manufacturer
The abnormal conditions for having been sold out terminal can be directly known, to take specific solution according to the exception, such as selling for manufacturer
The problem of engineer can be fed back by numerous terminals afterwards, to there is more problem, carried out in new software it is perfect, can be with
It is analyzed by the running log of system and whether belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：Determination unit, after obtaining all misoperation daily records,
It controls the appointing system to analyze all misoperation daily records, and according to analysis result and from the specified services
The corresponding target abnormality processing strategy of all misoperation daily records described in the abnormality processing strategy record search that device obtains；The friendship
Mutual unit is additionally operable to：When finding the target abnormality processing strategy, according to the target abnormality processing strategy to described different
Often operation module is handled.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that the interactive unit is additionally operable to：It controls the appointing system and receives the finger
Determine the data of server transmission, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：Suspend mode unit is not read described specified in the appointing system
In memory space when stored running log, the appointing system is controlled in a dormant state；And wakeup unit, according to institute
The appointing system of prefixed time interval wake-up in a dormant state is stated, so that the appointing system is according to the preset time
Read the stored running log in interval.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
In accordance with a further aspect of the present invention, a kind of processing unit of terminal abnormal is additionally provided, the terminal includes multiple
System, including：Storage unit, when the terminal uses current system, by the running log storage of the current system to finger
Determine memory space；Notification unit is opened there are when misoperation daily record in the current system detects the running log
The corresponding misoperation module of the misoperation daily record, to obtain the misoperation mould all misoperation days in the block
Will, and send misoperation daily record and notify to the appointing system of the terminal；Acquiring unit receives institute in the appointing system
When stating misoperation daily record notice, all misoperation daily records are obtained；Interactive unit, by all misoperation daily records
It is sent to given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which can be that all addressable storage of current system and appointing system is empty for will storage
Between.In this way, when if current system detects misoperation daily record, the corresponding misoperation module of misoperation daily record is opened, is obtained
All misoperation daily records of the misoperation module are taken, and notify appointing system, appointing system obtains all different according to notice
All misoperation daily records are sent to given server by normal running log, wherein the given server can be that manufacturer safeguards
A server, can also be the Cloud Server that manufacturer can access.In this way, manufacturer, which can directly know, has been sold out end
The abnormal conditions at end, to take specific solution according to the exception, as the engineer after sale of manufacturer can be by numerous
The problem of terminal is fed back carries out perfect to there is more problem in new software, can also pass through the running log of system point
Whether precipitation belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.In the above-mentioned technical solutions, it is preferable that
Further include：Determination unit controls the appointing system to all abnormal fortune after obtaining all misoperation daily records
Row daily record is analyzed, and described in the abnormality processing strategy record search obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of all misoperation daily records；The interactive unit is additionally operable to：Finding, the target is different
Often when processing strategy, the misoperation module is handled according to the target abnormality processing strategy.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that the interactive unit is additionally operable to：It controls the appointing system and receives the finger
Determine the data of server transmission, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：Suspend mode unit does not receive in the appointing system from institute
When stating the misoperation daily record notice of current system, the appointing system is controlled in a dormant state；And wakeup unit, in institute
When stating specified operating system and receiving misoperation daily record notice, the appointing system in a dormant state is waken up.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
According to another aspect of the invention, a kind of terminal is additionally provided, including：Multiple systems；And above-mentioned technical proposal
Any one of described in terminal abnormal processing unit.The terminal has technology identical with the processing unit of above-mentioned terminal abnormal
Effect, details are not described herein.
By above technical scheme, can the problem in terminal timely be fed back into manufacturer, so as to manufacturer according to
The problem quickly finds solution, to solve the minor issue for not causing also to influence greatly in time, improves the use of user
Experience.
Description of the drawings
Fig. 1 shows the flow chart of the processing method of terminal abnormal according to an embodiment of the invention；
Fig. 2 shows the flow charts of the processing method of terminal abnormal according to another embodiment of the invention；
Fig. 3 shows the block diagram of the processing unit of terminal abnormal according to an embodiment of the invention；
Fig. 4 shows the block diagram of the processing unit of terminal abnormal according to another embodiment of the invention；
Fig. 5 shows the structural schematic diagram of terminal according to an embodiment of the invention；
Fig. 6 shows the structural schematic diagram of terminal according to an embodiment of the invention.
Specific implementation mode
To better understand the objects, features and advantages of the present invention, below in conjunction with the accompanying drawings and specific real
Mode is applied the present invention is further described in detail.It should be noted that in the absence of conflict, the implementation of the application
Feature in example and embodiment can be combined with each other.
Many details are elaborated in the following description to facilitate a thorough understanding of the present invention, still, the present invention may be used also
To be implemented different from other modes described here using other, therefore, protection scope of the present invention is not by described below
Specific embodiment limitation.
Fig. 1 shows the flow chart of the processing method of terminal abnormal according to an embodiment of the invention.
As shown in Figure 1, the processing method of terminal abnormal according to an embodiment of the invention, the terminal includes multiple
System, including：Step 102, when the terminal uses current system, the running log of the current system is stored to specified
Memory space；Step 104, it controls the appointing system in the terminal and reads stored operation day in the designated memory space
Will, and detect and whether there is misoperation daily record in the stored running log；Step 106, in the stored fortune
There are when the misoperation daily record, control the specified operating system to notify the current system unlatching described different in row daily record
The corresponding misoperation module of normal running log, and the misoperation mould all misoperation daily records in the block are obtained, and will
All misoperation daily records are sent to given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which is current system and all addressable memory space of appointing system for will storage, this
Sample, appointing system read the running log of current system from designated memory space, and judge whether misoperation daily record,
When there are misoperation daily record, notice current system opens the corresponding misoperation module of misoperation daily record, and obtains different
All misoperation daily records are sent to given server by often operation mould all misoperation daily records in the block, wherein this is specified
Server can be the server that manufacturer safeguards, can also be the Cloud Server that manufacturer can access.In this way, manufacturer
The abnormal conditions for having been sold out terminal can be directly known, to take specific solution according to the exception, such as selling for manufacturer
The problem of engineer can be fed back by numerous terminals afterwards, to there is more problem, carried out in new software it is perfect, can be with
It is analyzed by the running log of system and whether belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：After obtaining all misoperation daily records, described in control
Appointing system analyzes all misoperation daily records, and obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of all misoperation daily records described in abnormality processing strategy record search；Finding the mesh
When marking abnormality processing strategy, the misoperation module is handled according to the target abnormality processing strategy.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：It controls the appointing system and receives the given server transmission
Data, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：In the appointing system does not read the designated memory space
When stored running log, the appointing system is controlled in a dormant state；And it is waken up according to the prefixed time interval
The appointing system in a dormant state, so that the appointing system has been stored according to described in prefixed time interval reading
Running log.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
Fig. 2 shows the flow charts of the processing method of terminal abnormal according to another embodiment of the invention.
As shown in Fig. 2, the processing method of terminal abnormal according to another embodiment of the invention, including：Step 202,
When the terminal uses current system, by the running log storage of the current system to designated memory space；Step 204,
There are when misoperation daily record, open the misoperation daily record to correspond in the current system detects the running log
Misoperation module, to obtain the misoperation mould all misoperation daily records in the block, and send misoperation daily record
It notifies to the appointing system of the terminal；Step 206, when the appointing system receives the misoperation daily record notice,
All misoperation daily records are obtained, all misoperation daily records are sent to given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which can be that all addressable storage of current system and appointing system is empty for will storage
Between.In this way, when if current system detects misoperation daily record, the corresponding misoperation module of misoperation daily record is opened, is obtained
All misoperation daily records of the misoperation module are taken, and notify appointing system, appointing system obtains all different according to notice
All misoperation daily records are sent to given server by normal running log, wherein the given server can be that manufacturer safeguards
A server, can also be the Cloud Server that manufacturer can access.In this way, manufacturer, which can directly know, has been sold out end
The abnormal conditions at end, to take specific solution according to the exception, as the engineer after sale of manufacturer can be by numerous
The problem of terminal is fed back carries out perfect to there is more problem in new software, can also pass through the running log of system point
Whether precipitation belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：After obtaining all misoperation daily records, described in control
Appointing system analyzes all misoperation daily records, and obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of all misoperation daily records described in abnormality processing strategy record search；Finding the mesh
When marking abnormality processing strategy, the misoperation module is handled according to the target abnormality processing strategy.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that including：It controls the appointing system and receives what the given server was sent
Data, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：It is not received from the current system in the appointing system
Misoperation daily record notice when, control the appointing system in a dormant state；And it is received in the specified operating system
When being notified to the misoperation daily record, the appointing system in a dormant state is waken up.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
Fig. 3 shows the block diagram of the processing unit of terminal abnormal according to an embodiment of the invention.
As shown in figure 3, the processing unit 300 of terminal abnormal according to an embodiment of the invention, storage unit 302,
When the terminal uses current system, by the running log storage of the current system to designated memory space；Detection unit
304, it controls the appointing system in the terminal and reads stored running log in the designated memory space, and described in detection
It whether there is misoperation daily record in stored running log；Acquiring unit 306 is deposited in the stored running log
In the misoperation daily record, controls the specified operating system and the current system is notified to open the misoperation daily record
Corresponding misoperation module, and obtain the misoperation mould all misoperation daily records in the block；Interactive unit 308, will
All misoperation daily records are sent to given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which is current system and all addressable memory space of appointing system for will storage, this
Sample, appointing system read the running log of current system from designated memory space, and judge whether misoperation daily record,
When there are misoperation daily record, notice current system opens the corresponding misoperation module of misoperation daily record, and obtains different
All misoperation daily records are sent to given server by often operation mould all misoperation daily records in the block, wherein this is specified
Server can be the server that manufacturer safeguards, can also be the Cloud Server that manufacturer can access.In this way, manufacturer
The abnormal conditions for having been sold out terminal can be directly known, to take specific solution according to the exception, such as selling for manufacturer
The problem of engineer can be fed back by numerous terminals afterwards, to there is more problem, carried out in new software it is perfect, can be with
It is analyzed by the running log of system and whether belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：Determination unit 310 is obtaining all misoperation daily records
Afterwards, it controls the appointing system to analyze all misoperation daily records, and is specified according to analysis result and from described
The corresponding target abnormality processing strategy of all misoperation daily records described in the abnormality processing strategy record search that server obtains；Institute
Interactive unit 308 is stated to be additionally operable to：When finding the target abnormality processing strategy, according to the target abnormality processing strategy pair
The misoperation module is handled.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that the interactive unit 308 is additionally operable to：It controls the appointing system and receives institute
The data of given server transmission are stated, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：Suspend mode unit 312 does not read the finger in the appointing system
When determining stored running log in memory space, the appointing system is controlled in a dormant state；And wakeup unit 314,
The appointing system in a dormant state is waken up according to the prefixed time interval, so that the appointing system is according to described pre-
If time interval reads the stored running log.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
Fig. 4 shows the processing unit of terminal abnormal according to another embodiment of the invention.
As shown in figure 4, the processing unit 400 of terminal abnormal according to another embodiment of the invention, including：Storage is single
Member 402, when the terminal uses current system, by the running log storage of the current system to designated memory space；It is logical
Know unit 404, there are when misoperation daily record, open the abnormal fortune in the current system detects the running log
The corresponding misoperation module of row daily record to obtain the misoperation mould all misoperation daily records in the block, and is sent different
Normal running log is notified to the appointing system of the terminal；Acquiring unit 406 receives the abnormal fortune in the appointing system
When row daily record notifies, all misoperation daily records are obtained；Interactive unit 408 sends all misoperation daily records
To given server.
In the technical scheme, when terminal uses current system, such as normal operating system, by the operation day of current system
To designated memory space, which can be that all addressable storage of current system and appointing system is empty for will storage
Between.In this way, when if current system detects misoperation daily record, the corresponding misoperation module of misoperation daily record is opened, is obtained
All misoperation daily records of the misoperation module are taken, and notify appointing system, appointing system obtains all different according to notice
When normal running log, all misoperation daily records are sent to given server, wherein the given server can be manufacturer's dimension
One server of shield, can also be the Cloud Server that manufacturer can access.It is had been sold out in this way, manufacturer can directly know
The abnormal conditions of terminal, to take specific solution according to the exception, as the engineer after sale of manufacturer can pass through crowd
The problem of multiple terminals is fed back carries out perfect to there is more problem in new software, can also pass through the running log of system
It analyzes and whether belongs to hardware fault, consequently facilitating repair.
Specifically, appointing system can be a special diagnostic system its be present in the particular zones of terminal.Specifically
The judgment method on ground, misoperation daily record is：Running log can be carried on each running log to mark, it can be with according to the label
Judge whether running log is normal, the quantity of the running log with abnormal marking is more than default in stored running log
When quantity, then it can be determined that there are misoperation daily records in stored running log.
In the above-mentioned technical solutions, it is preferable that further include：Determination unit 410 is obtaining all misoperation daily records
Afterwards, it controls the appointing system to analyze all misoperation daily records, and is specified according to analysis result and from described
The corresponding target abnormality processing strategy of all misoperation daily records described in the abnormality processing strategy record search that server obtains；Institute
Interactive unit 408 is stated to be additionally operable to：When finding the target abnormality processing strategy, according to the target abnormality processing strategy pair
The misoperation module is handled.
In the technical scheme, appointing system can automatically analyze misoperation daily record, for example, analyzing exception
The abnormal module of running log, and being obtained from the processing strategy of the abnormal module stored in given server or record should
Processing strategy.If terminal system can be handled directly according to processing strategy, can voluntarily handle, if cannot voluntarily locate
Reason maintenance personal can manage strategy and be handled accordingly according to this, in this way, automatically analyzing abnormal problem, and provide processing plan
Slightly, substantially increase after-sales service efficiency, not only offer convenience to after-sales staff, can also timely processing terminal the problem of, promoted
The usage experience of user.
In the above-mentioned technical solutions, it is preferable that the interactive unit 408 is additionally operable to：It controls the appointing system and receives institute
The data of given server transmission are stated, and the data are sent to the current system.
In the technical scheme, when the abnormal problem of terminal can be solved directly by software, after-sales staff can be with
Software upgrading or software patch are directly sent to terminal by given server, are updated by the system of terminal.In this way,
Terminal audit function is provided in normal operation of terminal, and sends software patch in time, software upgrading etc. can prevent mobile phone in advance
The problem of being likely to occur, and then the minor issue for not causing also to influence greatly is solved in time, promote the usage experience of user.
In the above-mentioned technical solutions, it is preferable that further include：Suspend mode unit 412 is not received in the appointing system and is come from
When the misoperation daily record notice of the current system, the appointing system is controlled in a dormant state；And wakeup unit
414, when the specified operating system receives misoperation daily record notice, wake up in a dormant state described specified
System.
In the technical scheme, when appointing system works, that is, when carrying out running log reading, appointing system is waken up, it is no
It is then at dormant state, in this way, power consumption can be saved, extends the usage time of terminal.
Below with a specific embodiment technical solution that the present invention will be described in detail.
As shown in figure 5, terminal 500 according to an embodiment of the invention, including：Operating system 502 (is equivalent to current system
System), diagnostic system 504 (being equivalent to appointing system) and designated memory space 506.In addition diagnosis cloud 600 is also shown in Fig. 5
(being equivalent to given server).
Wherein operating system 502 is identical as the current general-purpose operating system, does not illustrate excessively.Its feature of diagnostic system 504
It is as follows：
1, diagnostic system 504 has startup, suspend mode, arousal function there are in particular zones.
2, there is independent current source management module, powered by end cell.
3, diagnostic system 504 is integrated with the debugging of the terminal operating systems such as the ends PC adb, fastboot and upgrading tool.It can be right
502 parameter of operating system is configured, and patch and updating operation are carried out to software version.
Wherein, operating system 502 and 504 relationship of diagnostic system：
Operating system 502 is master operating system, and diagnostic system 504 is serviced for operating system 502, and operation system is equivalent to
The diagnostician of system 502 monitors the health condition of the operation of operating system 502.The two is mutual indepedent, and operating system 502 is going out
Diagnostic system 504 can work as usual in the case that existing problem can not start.The two shares designated memory space memory, time-sharing multiplex
Mobile communication hardware module.
Diagnostic system 504 and diagnosis 600 relationship of cloud：
Diagnosis cloud 600 is safeguarded by manufacturer, the terminal operating log information that diagnostic system 504 uploads mainly is received, for work
Cheng Shi is analyzed, while providing patch and software new version to diagnostic system 504.Diagnosing cloud can be by diagnostic system 504 to consumption
Its service of person offer air-after-sale service. includes mainly air log, air diagnose, air upgrade tri-
A part.
As shown in fig. 6, its specific steps includes：
Step 602, in 502 operational process of operating system, running log is stored in designated memory space 506, is detected
To have abnormal log carry out step 604, otherwise continue to write daily record in toward designated memory space, Chi Manhou, new daily record by former days will
Covering, using fifo data structures.
Step 604, operating system 502 detects abnormal log, wakes up diagnostic system 504.
Step 606, diagnostic system 504 reads daily record from designated memory space.
Step 608, diagnostic system 504 uploads abnormal log to diagnosis cloud.Engineer can obtain day from diagnosis cloud after sale
Will, analysis, and provide patch or new software version for problem mobile phone.
Step 610, engineer can upload patch or software upgrading new version by diagnosing cloud 700 after sale.
Step 612, module obtains patch, new version to diagnostic system 504 by radio communication.
Step 614, diagnostic system 504 provides patch or upgraded version by diagnostic tool for operating system 502.
Explanation：In step 608, engineer can send diagnosis packet by high in the clouds to diagnostic system 504 after sale, and function is
Emphasis module running log, or the specific test case of operation are added when operating system 502 is run, it is more complete richer to obtain
Rich running log.By this interaction, air diagnose may be implemented, aerial to diagnose, effective position terminal problem.
The problem of engineer can be fed back by numerous terminals after sale, to there is more problem, in new software version
It carries out perfect, and is issued by diagnostic system 504, realize air upgrade, aerial upgrade service.
The terminal problem can not be solved by way of software upgrading completely.Maintenance Engineer can be by examining
Whether disconnected log analysis goes out belongs to hardware fault, if belonging to hardware fault, can provide diagnosis report.When terminal is sent to point after sale
When repair, maintenance personal can accelerate repair progress by obtaining diagnosis report from diagnosis cloud 506.
To sum up, the invention has the advantages that：
1, the present invention is equivalent to is mounted with black box to every mobile phone, and mobile phone operation day can be provided after mobile phone goes wrong
Will.
2, the present invention can provide mobile phone health audit function in mobile phone normal operation, and can prevent mobile phone in advance may go out
Existing problem solves the indisposition for not causing also to influence greatly in time, similar to physical examination is done, has prophylactic function.
3, the present invention realizes remote diagnosis, to soluble software issue, is directly solved by air upgrade,
Diagnosis report is provided to insurmountable hardware problem, after-sales service efficiency is substantially increased, improves user experience.
4, it for manufacturer, can be provided with by diagnosing the daily record that cloud is collected to summarize the failure that mobile phone is susceptible to
The statistical data of effect can continuously improve mobile phone quality.Every consumer all performer's software test person works, to improve
Mobile phone quality contributes.
Technical scheme of the present invention is described in detail above in association with attached drawing, technical solution through the invention can be timely
The problem in terminal is fed back into manufacturer, so that manufacturer quickly finds solution according to the problem, to and
When solve not cause the minor issue that influences greatly also, improve the usage experience of user.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, any made by repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (13)
1. a kind of processing method of terminal abnormal, which is characterized in that the terminal includes multiple systems, including：
When the terminal uses current system, by the running log storage of the current system to designated memory space；
It controls the appointing system in the terminal and reads stored running log in the designated memory space, and described in detection
It whether there is misoperation daily record in stored running log；
There are when the misoperation daily record in the stored running log, the appointing system notifies the current system
System opens the corresponding misoperation module of the misoperation daily record, and controls the appointing system and obtain the misoperation mould
All misoperation daily records in the block, and all misoperation daily records are sent to given server；
After obtaining all misoperation daily records, controls the appointing system and all misoperation daily records are divided
Analysis, and all misoperations described in the abnormality processing strategy record search obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of daily record；
When finding the target abnormality processing strategy, according to the target abnormality processing strategy to the misoperation module
It is handled；
Wherein, the detection method of misoperation daily record includes：
Running log can be carried on each running log to mark, it is whether normal according to the marker for judgment running log, in institute
When stating the quantity of the running log with abnormal marking in stored running log more than preset quantity, then deposited described in judgement
There are misoperation daily records in the running log of storage.
2. the processing method of terminal abnormal according to claim 1, which is characterized in that further include：
It controls the appointing system and receives the data that the given server is sent, and the data are sent to the current system
System.
3. the processing method of terminal abnormal according to claim 1 or 2, which is characterized in that further include：
In stored running log during the appointing system does not read the designated memory space, the appointing system is controlled
In a dormant state；And
The appointing system in a dormant state is waken up according to prefixed time interval, so that the appointing system is according to described pre-
If time interval reads the stored running log.
4. a kind of processing method of terminal abnormal, which is characterized in that the terminal includes multiple systems, including：
When the terminal uses current system, by the running log storage of the current system to designated memory space；
There are when misoperation daily record in the current system detects the running log, the misoperation daily record is opened
Corresponding misoperation module to obtain the misoperation mould all misoperation daily records in the block, and sends misoperation
Daily record is notified to the appointing system of the terminal；
When the appointing system receives the misoperation daily record notice, all misoperation daily records are obtained, by institute
It states all misoperation daily records and is sent to given server；
After obtaining all misoperation daily records, controls the appointing system and all misoperation daily records are divided
Analysis, and all misoperations described in the abnormality processing strategy record search obtained according to analysis result and from the given server
The corresponding target abnormality processing strategy of daily record；
When finding the target abnormality processing strategy, according to the target abnormality processing strategy to the misoperation module
It is handled；
Wherein, the detection method of misoperation daily record includes：
Running log can be carried on each running log to mark, it is whether normal according to the marker for judgment running log,
When the quantity of the running log with abnormal marking is more than preset quantity in the running log of storage, then judge described stored
There are misoperation daily records in running log.
5. the processing method of terminal abnormal according to claim 4, which is characterized in that further include：
It controls the appointing system and receives the data that the given server is sent, and the data are sent to the current system
System.
6. the processing method of terminal abnormal according to claim 4 or 5, which is characterized in that further include：
When the appointing system does not receive the notice of the misoperation daily record from the current system, the specified system is controlled
System is in a dormant state；And
When the appointing system receives the misoperation daily record notice, the specified system in a dormant state is waken up
System.
7. a kind of processing unit of terminal abnormal, which is characterized in that the terminal includes multiple systems, including：
Storage unit, when the terminal uses current system, by the running log storage of the current system to specified storage
Space；
Detection unit, the appointing system controlled in the terminal read stored running log in the designated memory space,
And it detects and whether there is misoperation daily record in the stored running log；
Acquiring unit controls the appointing system there are when the misoperation daily record in the stored running log
It notifies the current system to open the corresponding misoperation module of the misoperation daily record, and obtains the misoperation module
In all misoperation daily records；
All misoperation daily records are sent to given server by interactive unit；
Determination unit controls the appointing system to all misoperations after obtaining all misoperation daily records
Daily record is analyzed, and institute described in the abnormality processing strategy record search obtained according to analysis result and from the given server
There is the corresponding target abnormality processing strategy of misoperation daily record；
The interactive unit is additionally operable to：
When finding the target abnormality processing strategy, according to the target abnormality processing strategy to the misoperation module
It is handled；
The detection unit is additionally operable to：
Running log can be carried on each running log to mark, it is whether normal according to the marker for judgment running log, in institute
When stating the quantity of the running log with abnormal marking in stored running log more than preset quantity, then deposited described in judgement
There are misoperation daily records in the running log of storage.
8. the processing unit of terminal abnormal according to claim 7, which is characterized in that the interactive unit is additionally operable to：
It controls the appointing system and receives the data that the given server is sent, and the data are sent to the current system
System.
9. the processing unit of terminal abnormal according to claim 7 or 8, which is characterized in that further include：
Suspend mode unit controls institute in stored running log during the appointing system does not read the designated memory space
State appointing system in a dormant state；And
Wakeup unit wakes up the appointing system in a dormant state, so that the appointing system according to prefixed time interval
The stored running log is read according to the prefixed time interval.
10. a kind of processing unit of terminal abnormal, which is characterized in that the terminal includes multiple systems, including：
Storage unit, when the terminal uses current system, by the running log storage of the current system to specified storage
Space；
Notification unit is opened described different there are when misoperation daily record in the current system detects the running log
The corresponding misoperation module of normal running log, to obtain the misoperation mould all misoperation daily records in the block, concurrently
Misoperation daily record is sent to notify to the appointing system of the terminal；
Acquiring unit obtains all misoperations when the appointing system receives the misoperation daily record notice
Daily record；
All misoperation daily records are sent to given server by interactive unit；
Determination unit controls the appointing system to all misoperations after obtaining all misoperation daily records
Daily record is analyzed, and institute described in the abnormality processing strategy record search obtained according to analysis result and from the given server
There is the corresponding target abnormality processing strategy of misoperation daily record；
The interactive unit is additionally operable to：
When finding the target abnormality processing strategy, according to the target abnormality processing strategy to the misoperation module
It is handled；
The detection unit is additionally operable to：
Running log can be carried on each running log to mark, it is whether normal according to the marker for judgment running log,
When the quantity of the running log with abnormal marking is more than preset quantity in the running log of storage, then judge described stored
There are misoperation daily records in running log.
11. the processing unit of terminal abnormal according to claim 10, which is characterized in that the interactive unit is additionally operable to：
It controls the appointing system and receives the data that the given server is sent, and the data are sent to the current system
System.
12. the processing unit of the terminal abnormal according to claim 10 or 11, which is characterized in that further include：
Suspend mode unit, when the appointing system does not receive the notice of the misoperation daily record from the current system, control
The appointing system is in a dormant state；And
Wakeup unit wakes up institute in a dormant state when the appointing system receives the misoperation daily record notice
State appointing system.
13. a kind of terminal, which is characterized in that including：
Multiple systems；And
It is any in the processing unit of terminal abnormal as described in any one of claim 7 to 9, or such as claim 10 to 12
The processing unit of terminal abnormal described in.
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| CN106383759A (en) * | 2016-08-31 | 2017-02-08 | 福建联迪商用设备有限公司 | Method and apparatus convenient for tracking and locating fault of payment terminal |
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