CN112988541A - Fault information processing method and device, television and storage medium - Google Patents
Fault information processing method and device, television and storage medium Download PDFInfo
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- 230000010365 information processing Effects 0.000 title claims abstract description 51
- 238000003672 processing method Methods 0.000 title claims abstract description 26
- 238000000034 method Methods 0.000 claims description 42
- 238000007639 printing Methods 0.000 claims description 36
- 230000007246 mechanism Effects 0.000 claims description 7
- 238000004891 communication Methods 0.000 description 12
- 238000012545 processing Methods 0.000 description 11
- 230000008569 process Effects 0.000 description 8
- 230000002093 peripheral effect Effects 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000006870 function Effects 0.000 description 4
- 238000012360 testing method Methods 0.000 description 4
- 238000012856 packing Methods 0.000 description 3
- 238000005192 partition Methods 0.000 description 3
- 238000013473 artificial intelligence Methods 0.000 description 2
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- G06F11/30—Monitoring
- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
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Abstract
The invention discloses a fault information processing method for a television, which comprises the following steps: when the television fails, acquiring a fault log; and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory. The invention also discloses a fault information processing device, a television and a computer readable storage medium. By utilizing the fault information processing method, the fault information acquisition efficiency is higher.
Description
Technical Field
The present invention relates to the field of television technologies, and in particular, to a method and an apparatus for processing fault information, a television, and a computer-readable storage medium.
Background
With the introduction of a large number of android operating systems into a television platform, the software functions of the whole television are increasingly huge, and the coupling degree of each function in the system is also higher.
Because the coupling degree of each function in the system is high, the test of the television may be incomplete before the television leaves a factory, so that the television has a fault that the probability is low and the fault is difficult to reproduce, and the experience of a user is poor when the user uses the television.
At present, when a television fails, technicians are required to manually enter a factory menu, open a log storage to data partition, and store log files in a/data/log directory to acquire failure information.
However, the conventional failure information processing method has low failure information processing efficiency.
Disclosure of Invention
The invention mainly aims to provide a fault information processing method, a fault information processing device, a television and a computer readable storage medium, and aims to solve the technical problem that the fault information processing efficiency is low in the existing fault information processing method in the prior art.
In order to achieve the above object, the present invention provides a method for processing fault information, which is used for a television, and the method comprises the following steps:
when the television fails, acquiring a fault log;
and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
Optionally, before the step of sending the fault log to the preset storage device to enable the preset storage device to store the fault log in a first preset directory, the method further includes:
detecting whether the preset storage equipment is mounted successfully or not;
the step of sending the fault log to the preset storage device so that the preset storage device stores the fault log in a first preset directory includes:
and when the preset storage equipment is mounted successfully, the fault log is sent to the preset storage equipment, so that the fault log is stored in a first preset directory by the preset storage equipment.
Optionally, the method further includes:
when the television fails, acquiring driving printing information;
and sending the driving printing information to the preset storage equipment so that the preset storage equipment stores the driving printing information in a second preset directory.
Optionally, when the preset storage device is successfully mounted, the step of sending the fault log to the preset storage device to enable the preset storage device to store the fault log in a first preset directory includes:
and when the preset storage equipment is mounted successfully, sending the fault log to the preset storage equipment so that the preset storage equipment writes the fault log into a log file in a preset format under the first preset directory.
Optionally, the step of sending the fault log to the preset storage device when the preset storage device is successfully mounted, so that the preset storage device writes the fault log into a log file in a preset format in the first preset directory includes:
and when the preset storage equipment is mounted successfully, sending the fault log to the preset storage equipment, so that the preset storage equipment writes the fault log into a log file in a preset format under the first preset directory by using a tombstone mechanism.
Optionally, the fault log is a kernel fault log.
Optionally, the driving printing information includes HDMI driving printing information and/or PQ driving printing information.
In addition, in order to achieve the above object, the present invention also provides a failure information processing apparatus for a television, the apparatus including:
the acquisition module is used for acquiring a fault log when the television fails;
and the sending module is used for sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
In addition, to achieve the above object, the present invention further provides a television, including: the fault information processing method comprises a memory, a processor and a fault information processing program stored on the memory and running on the processor, wherein the fault information processing program realizes the steps of the fault information processing method according to any one of the above items when being executed by the processor.
Further, to achieve the above object, the present invention also proposes a computer-readable storage medium having stored thereon a fault information processing program which, when executed by a processor, implements the steps of the fault information processing method as described in any one of the above.
The technical scheme of the invention provides a fault information processing method for a television, which comprises the following steps: when the television fails, acquiring a fault log; and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
In the existing fault information processing method, when a television fails, a technician needs to go to the location of the failed television and manually acquire fault information. By adopting the fault information processing method, when the television has a fault, the user sends the fault log of the preset storage device to the technical personnel to acquire and analyze the fault information, the technical personnel do not need to spend time on the place where the fault television is located, and the fault information is manually acquired, so that the consumption of the fault information processing time is reduced. Therefore, the fault information processing method has high efficiency of acquiring fault information.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the structures shown in the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of a television in a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a fault information processing method according to a first embodiment of the present invention;
fig. 3 is a block diagram showing the configuration of a first embodiment of the failure information processing apparatus according to the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, fig. 1 is a schematic structural diagram of a television set in a hardware operating environment according to an embodiment of the present invention.
Generally, a television set includes: at least one processor 301, a memory 302 and a fault information handling program stored on said memory and operable on said processor, said fault information handling program being configured to implement the steps of the fault information handling method as described before.
The processor 301 may include one or more processing cores, such as a 4-core processor, an 8-core processor, and so on. The processor 301 may be implemented in at least one hardware form of a DSP (Digital Signal Processing), an FPGA (Field-Programmable Gate Array), and a PLA (Programmable Logic Array). The processor 301 may also include a main processor and a coprocessor, where the main processor is a processor for processing data in an awake state, and is also called a Central Processing Unit (CPU); a coprocessor is a low power processor for processing data in a standby state. In some embodiments, the processor 301 may be integrated with a GPU (Graphics Processing Unit), which is responsible for rendering and drawing the content required to be displayed on the display screen. Processor 301 may also include an AI (Artificial Intelligence) processor for processing relevant fault information handling method operations such that the fault information handling method model may be trained and learned autonomously, improving efficiency and accuracy.
In some embodiments, the terminal may further include: a communication interface 303 and at least one peripheral device. The processor 301, the memory 302 and the communication interface 303 may be connected by a bus or signal lines. Various peripheral devices may be connected to communication interface 303 via a bus, signal line, or circuit board. Specifically, the peripheral device includes: at least one of radio frequency circuitry 304, a display screen 305, and a power source 306.
The communication interface 303 may be used to connect at least one peripheral device related to I/O (Input/Output) to the processor 301 and the memory 302. In some embodiments, processor 301, memory 302, and communication interface 303 are integrated on the same chip or circuit board; in some other embodiments, any one or two of the processor 301, the memory 302 and the communication interface 303 may be implemented on a single chip or circuit board, which is not limited in this embodiment.
The Radio Frequency circuit 304 is used for receiving and transmitting RF (Radio Frequency) signals, also called electromagnetic signals. The radio frequency circuitry 304 communicates with communication networks and other communication devices via electromagnetic signals. The rf circuit 304 converts an electrical signal into an electromagnetic signal to transmit, or converts a received electromagnetic signal into an electrical signal. Optionally, the radio frequency circuit 304 comprises: an antenna system, an RF transceiver, one or more amplifiers, a tuner, an oscillator, a digital signal processor, a codec chipset, a subscriber identity module card, and so forth. The radio frequency circuitry 304 may communicate with other terminals via at least one wireless communication protocol. The wireless communication protocols include, but are not limited to: metropolitan area networks, various generation mobile communication networks (2G, 3G, 4G, and 5G), Wireless local area networks, and/or WiFi (Wireless Fidelity) networks. In some embodiments, the rf circuit 304 may further include NFC (Near Field Communication) related circuits, which are not limited in this application.
The display screen 305 is used to display a UI (User Interface). The UI may include graphics, text, icons, video, and any combination thereof. When the display screen 305 is a touch display screen, the display screen 305 also has the ability to capture touch signals on or over the surface of the display screen 305. The touch signal may be input to the processor 301 as a control signal for processing. At this point, the display screen 305 may also be used to provide virtual buttons and/or a virtual keyboard, also referred to as soft buttons and/or a soft keyboard. In some embodiments, the display screen 305 may be one, the front panel of the electronic device; in other embodiments, the display screens 305 may be at least two, respectively disposed on different surfaces of the electronic device or in a folded design; in still other embodiments, the display screen 305 may be a flexible display screen disposed on a curved surface or a folded surface of the electronic device. Even further, the display screen 305 may be arranged in a non-rectangular irregular figure, i.e. a shaped screen. The Display screen 305 may be made of LCD (liquid crystal Display), OLED (Organic Light-Emitting Diode), and the like.
The power supply 306 is used to power various components in the electronic device. The power source 306 may be alternating current, direct current, disposable or rechargeable. When the power source 306 includes a rechargeable battery, the rechargeable battery may support wired or wireless charging. The rechargeable battery may also be used to support fast charge technology. Those skilled in the art will appreciate that the configuration shown in fig. 1 is not intended to be limiting of a television set and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
Furthermore, an embodiment of the present invention further provides a computer-readable storage medium, on which a fault information processing program is stored, and when the fault information processing program is executed by a processor, the method for processing fault information includes the steps of the above-mentioned fault information processing method. Therefore, a detailed description thereof will be omitted. In addition, the beneficial effects of the same method are not described in detail. For technical details not disclosed in embodiments of the computer-readable storage medium referred to in the present application, reference is made to the description of embodiments of the method of the present application. It is determined that the program instructions may be deployed to be executed on one television, or on multiple televisions located at one site, or on multiple television devices distributed across multiple sites and interconnected by a communication network, as examples.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The computer-readable storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
Based on the above hardware structure, an embodiment of the fault information processing method of the present invention is provided.
Referring to fig. 2, fig. 2 is a schematic flowchart of a first embodiment of a fault information processing method according to the present invention, where the method is used for a television, and the method includes the following steps:
step S11: and when the television fails, acquiring a fault log.
Step S12: and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
The main execution unit of the present invention is a television, and the television is provided with a failure information processing program, and when the television executes the failure information processing program, the failure information processing method of the present invention is implemented.
When the television fails, a user needs to enter a factory menu, open a log storage to data partition and store a log file into a data/log directory to acquire failure information. However, the above steps are difficult to implement for ordinary users, and technicians are usually required to go to the door to obtain the fault information, so that the fault information processing efficiency is low.
Meanwhile, the fault information of the television can be a problem generated by part of random software, such as: the HDMI-compatible blank screen has a sound problem (the problem lasts for several seconds, sometimes 1-3 minutes), the frequency of the fault may appear once every 1-2 weeks, the probability of the problem is low, and the problem may be difficult to expose in the testing process before the television leaves the factory, but the problem affects the user experience. The probability of this problem is low, making it difficult for technicians to get the problem and the time and cost of debugging are high.
When the television is in normal operation, the preset storage device and the television are in a connected state. And after the television fails, the USB flash disk is not immediately disconnected, the television is enabled to stand by for about 5 minutes, and then the USB flash disk is pulled out. Because the system writes to the U disk, it is the default write buffer, time is required from the buffer to the U disk, and this process is automatically controlled by the system and the U disk's read and write speed.
Further, before step S12, the method further includes: detecting whether the preset storage equipment is mounted successfully or not; accordingly, step S12 includes: and when the preset storage equipment is mounted successfully, the fault log is sent to the preset storage equipment, so that the fault log is stored in a first preset directory by the preset storage equipment.
It should be noted that the fault log can be stored in the preset storage device only when the preset storage device is successfully mounted, otherwise, the fault information cannot be obtained. Meanwhile, the user can set the name of the first preset directory according to the requirement so as to store the fault log.
Specifically, the step of sending the fault log to the preset storage device when the preset storage device is successfully mounted, so that the preset storage device stores the fault log in a first preset directory includes: and when the preset storage equipment is mounted successfully, sending the fault log to the preset storage equipment so that the preset storage equipment writes the fault log into a log file in a preset format under the first preset directory. The step of writing the fault log into a log file in a preset format in the first preset directory by the preset storage device includes: and writing the fault log into a log file in a preset format in the first preset directory by the preset storage equipment by using a tombstone mechanism.
In a specific application, the preset format may be a txt format. And automatically and circularly saving the log (fault log) to a log folder under a root directory of the U disk (preset storage equipment) (similar to a tombstone mechanism, namely a tombstone mechanism, the U disk cannot be fully occupied due to the fact that the log file is too large).
Further, the method further comprises: when the television fails, acquiring driving printing information; and sending the driving printing information to the preset storage equipment so that the preset storage equipment stores the driving printing information in a second preset directory. The second preset directory may be set by the user based on the requirement, the present invention is not limited thereto, and the first preset directory and the second preset directory may be the same.
The fault log is a kernel fault log. The driving printing information includes HDMI driving printing information and/or PQ driving printing information.
In the specific application, an option switch for automatically storing log (fault log) to a USB flash disk when the television is started is added to a general setting page, the log is default to be closed when the television leaves a factory, and the log can be automatically stored to the USB flash disk after the USB flash disk is opened.
At present, in order to increase the startup speed of a television and shorten the startup time, kernel printing (fault log storage) and printing (drive printing information storage) of each drive module are switched off when the television is started. When the user sets the option of 'automatically saving log to USB flash disk when starting up' to start, the USB flash disk is mounted on the television, and then the television can be restarted to take effect. And the problem is reproduced again, so that not only can the fault log be stored in the U packing directory, but also the fault information (the fault log and the drive printing information) can be stored in the U packing directory, and the specific implementation method comprises the following steps:
saving logcat printing information to the USB flash disk, and starting from the event that Kernel detects the USB flash disk is mounted, the Kernel (which refers to a real-time operating system) sends out the USB flash disk mounted user. Finally, in the framework Listener, Dispatch Command () method, the corresponding instruction is called through the runCommand () method. There is a specific implementation of runCommand () in/system/vold/CommandListener. cpp. Vold is known collectively as volume daemon. The system is mainly responsible for the mounting/unloading tasks of the system to the mass storage device (USB/SD), and is a daemon process which supports the hot plug of the storage peripherals. The method CommandListener:: VolumeCmd:: runCommand () can be found in this class, which is the parsing of the Volume dispatch instruction. In the method, a "mount" function is executed: vm- > mount volume (arg [2 ]); and adding a disk identifier path for acquiring the mounted USB flash disk after the code, judging whether a switch from the boot automatic log storage to the USB flash disk is turned on or not and whether the USB flash disk is mounted successfully or not, and storing the fault log into the USB flash disk directory only when the switch from the boot automatic log storage to the USB flash disk is turned on and the USB flash disk is mounted successfully. And when the program is started and runs to the vold for mounting the USB flash disk for the first time, automatically and circularly storing the log under a log folder under the directory of the USB flash disk.
Currently, in order to increase the power-on speed and shorten the power-on time of most televisions, the kernel printing (fault log storage) and the printing (drive printing information storage) of each drive module are turned off when the televisions are started. The file may be modified as follows:
device/skyworth/Hi3751V620/etc/init. Device information
# Wait unit the Android system boot completed.: waiting for completion of android system start
while[-z`getprop dev.bootcomplete`]；do
sleep 0.3; : delay 0.3s
done
Increase in the following:
echo 7 >/proc/sys/kernel/printk: opening all kernel printing
sleep 10: delay 10s
eco hi _ hdmirx ═ 3 >/proc/msp/log: command for opening HDMI drive internal printing information
eco hi _ pq ═ 4 >/proc/msp/log: turn on PQ driven internal print information command
for i in 'busy seq 1500': maximum support of 500 txt documents
do
if [ -f/mnt/usb/sda1/kernel $ i.txt ]; then: txt file if it is detected that there is a kernel $ i
continue；
else
cat/proc/kmsg >/mnt/usb/sda1/kernel $ i.txt &: turn on PQ driven internal print information command
echo"＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝record kernel print＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝">/dev/ttyAMA0
break；
fi
done
And the bootcomplete is a flag bit for Android startup completion, and after the Android system is started up. And then judging whether a switch from the 'boot automatic storage log to the U disk' is turned on or not and whether the U disk is successfully mounted or not, and turning on a main switch (for storing drive printing information and fault logs) only when the 'boot automatic storage log to the U disk' is turned on and the U disk is successfully mounted. The system writes the drive printing information and the fault log into a file named as kernel 1.txt in a U packing directory after starting, writes the file into kernel 2.txt after detecting the file after starting and finishing next time, and so on, and maximally supports 500. Considering that too large a file may have an impact, it is recommended to power down and restart the television once a day, so that multiple files can be saved.
The technical scheme of the invention provides a fault information processing method for a television, which comprises the following steps: when the television fails, acquiring a fault log; and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
In the existing fault information processing method, when a television fails, a technician needs to go to the location of the failed television and manually acquire fault information. By adopting the fault information processing method, when the television has a fault, the user sends the fault log of the preset storage device to the technical personnel to acquire and analyze the fault information, the technical personnel do not need to spend time on the place where the fault television is located, and the fault information is manually acquired, so that the consumption of the fault information processing time is reduced. Therefore, the fault information processing method has high efficiency of acquiring fault information.
Meanwhile, the occurrence probability of some television faults is low, the television faults are difficult to expose in the testing process before leaving the factory, and the problem that technicians catch the faults with small probability at home is difficult, so that the debugging time and the cost are too high. By adopting the method, the cost of the technical personnel for getting on the door to grab the fault information is greatly reduced, the cost of the technical personnel for getting on the door on business and debugging on business is reduced, and meanwhile, the technical personnel directly utilize the fault information sent by the user in the preset storage equipment, so that the specific television fault can be quickly and efficiently obtained, and the efficiency of television maintenance is improved.
Referring to fig. 3, fig. 3 is a block diagram showing a configuration of a first embodiment of a fault information processing apparatus according to the present invention, the apparatus being used for a television set, the apparatus including:
the acquisition module 10 is configured to acquire a fault log when the television fails;
a sending module 20, configured to send the fault log to a preset storage device connected to the television, so that the preset storage device stores the fault log in a first preset directory.
When the television fails, a user needs to enter a factory menu, open a log storage to data partition and store a log file into a data/log directory to acquire failure information. However, the above steps are difficult to implement for ordinary users, and usually require technical personnel to perform the steps, so that the failure information processing efficiency is low.
Meanwhile, the fault information of the television can be a problem generated by part of random software, such as: the HDMI compatibility black screen has a sound problem (the problem lasts for several seconds, sometimes lasts for 1-3 minutes), the frequency of the fault may appear once in 1-2 weeks, the probability of the problem is low, and the problem may be difficult to expose in the testing process before the television leaves the factory, but the problem affects the user experience and needs to be solved, so that the problem that a technician catches a random small probability at home is too difficult, and the debugging time and cost are too high.
When the television is in a normal operation state, the storage device and the television are in a connected state, the USB flash disk is not required to be immediately disconnected after the television breaks down, about 5 minutes is waited to pass, then the television is in a standby state, and the USB flash disk is pulled out. Because the system writes to the U disk, it is the default write buffer, time is required from the buffer to the U disk, and this process is automatically controlled by the system and the U disk's read and write speed.
Further, the apparatus further includes a detection module, configured to detect whether the predetermined storage device is mounted successfully; correspondingly, the sending module is configured to send the fault log to the preset storage device when the preset storage device is successfully mounted, so that the preset storage device stores the fault log in a first preset directory.
And only when the preset storage device is mounted successfully, the fault log can be stored in the preset storage device, otherwise, the fault information cannot be obtained. Meanwhile, the user can set the name of the first preset directory according to the requirement so as to store the fault log.
Specifically, the sending module is specifically configured to send the fault log to the preset storage device when the preset storage device is successfully mounted, so that the preset storage device writes the fault log into a log file in a preset format in the first preset directory. The step of writing the fault log into a log file in a preset format in the first preset directory by the preset storage device includes: and writing the fault log into a log file in a preset format in the first preset directory by the preset storage equipment by using a tombstone mechanism.
In a specific application, the preset format may be a txt format. And automatically and circularly saving the log (fault log) to a log folder under a root directory of the U disk (preset storage equipment) (similar to a tombstone mechanism, the U disk cannot be fully occupied due to too large log file).
Further, the device also comprises a driving information sending module, which is used for acquiring driving printing information when the television fails; and sending the driving printing information to the preset storage equipment so that the preset storage equipment stores the driving printing information in a second preset directory. The second preset directory may be set by the user based on the requirement, the present invention is not limited thereto, and the first preset directory and the second preset directory may be the same.
The fault log is a kernel fault log. The driving printing information includes HDMI driving printing information and/or PQ driving printing information.
In the specific application, an option switch for automatically storing log (fault log) to a USB flash disk when the television is started is added to a general setting page, the log is default to be closed when the television leaves a factory, and the log can be automatically stored to the USB flash disk after the USB flash disk is opened.
The technical scheme of the invention provides a fault information processing device for a television, which comprises the following steps: the acquisition module is used for acquiring a fault log when the television fails; and the sending module is used for sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
In the existing fault information processing device, when a television fails, a technician needs to go to the place where the failed television is located and manually acquire fault information. By adopting the fault information processing device, when the television has a fault, the user sends the fault log of the preset storage device to the technical personnel to acquire and analyze the fault information, the technical personnel do not need to spend time on the place where the fault television is located, and the fault information is manually acquired, so that the consumption of the fault information processing time is reduced. Therefore, the failure information processing apparatus of the present invention can obtain failure information with high efficiency.
The above description is only an alternative embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications and equivalents of the present invention, which are made by the contents of the present specification and the accompanying drawings, or directly/indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A fault information processing method, for a television, the method comprising the steps of:
when the television fails, acquiring a fault log;
and sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
2. The method of claim 1, wherein prior to the step of sending the fault log to the pre-set storage device to cause the pre-set storage device to store the fault log under a first pre-set directory, the method further comprises:
detecting whether the preset storage equipment is mounted successfully or not;
the step of sending the fault log to the preset storage device so that the preset storage device stores the fault log in a first preset directory includes:
and when the preset storage equipment is mounted successfully, the fault log is sent to the preset storage equipment, so that the fault log is stored in a first preset directory by the preset storage equipment.
3. The method of claim 2, wherein the method further comprises:
when the television fails, acquiring driving printing information;
and sending the driving printing information to the preset storage equipment so that the preset storage equipment stores the driving printing information in a second preset directory.
4. The method of claim 3, wherein the step of sending the fault log to the preset storage device when the preset storage device mount is successful, so that the preset storage device stores the fault log under a first preset directory comprises:
and when the preset storage equipment is mounted successfully, sending the fault log to the preset storage equipment so that the preset storage equipment writes the fault log into a log file in a preset format under the first preset directory.
5. The method according to claim 4, wherein the step of sending the fault log to the preset storage device when the preset storage device is successfully mounted, so that the preset storage device writes the fault log into a log file in a preset format under the first preset directory comprises:
and when the preset storage equipment is mounted successfully, sending the fault log to the preset storage equipment, so that the preset storage equipment writes the fault log into a log file in a preset format under the first preset directory by using a tombstone mechanism.
6. The method of claim 5, wherein the fault log is a kernel fault log.
7. The method of claim 6, wherein the driving printing information comprises HDMI driving printing information and/or PQ driving printing information.
8. A failure information processing apparatus for a television set, the apparatus comprising:
the acquisition module is used for acquiring a fault log when the television fails;
and the sending module is used for sending the fault log to a preset storage device connected with the television so that the preset storage device stores the fault log in a first preset directory.
9. A television set, characterized in that the television set comprises: memory, a processor and a fault information handling program stored on the memory and running on the processor, which when executed by the processor implements the steps of the fault information handling method according to any one of claims 1 to 7.
10. A computer-readable storage medium, characterized in that a fault information processing program is stored thereon, which when executed by a processor implements the steps of the fault information processing method according to any one of claims 1 to 7.
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