CN101499031A - Software bug feedback system and method - Google Patents

Software bug feedback system and method Download PDF

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Publication number
CN101499031A
CN101499031A CNA2008103002770A CN200810300277A CN101499031A CN 101499031 A CN101499031 A CN 101499031A CN A2008103002770 A CNA2008103002770 A CN A2008103002770A CN 200810300277 A CN200810300277 A CN 200810300277A CN 101499031 A CN101499031 A CN 101499031A
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CN
China
Prior art keywords
feedback information
error
software
computing machine
feedback
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Pending
Application number
CNA2008103002770A
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Chinese (zh)
Inventor
张旨光
袁忠奎
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hongfujin Precision Industry Shenzhen Co Ltd
Hon Hai Precision Industry Co Ltd
Original Assignee
Hongfujin Precision Industry Shenzhen Co Ltd
Hon Hai Precision Industry Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by Hongfujin Precision Industry Shenzhen Co Ltd, Hon Hai Precision Industry Co Ltd filed Critical Hongfujin Precision Industry Shenzhen Co Ltd
Priority to CNA2008103002770A priority Critical patent/CN101499031A/en
Publication of CN101499031A publication Critical patent/CN101499031A/en
Pending legal-status Critical Current

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Abstract

A software error feedback method, comprising steps of: when there is unknown error of the software on a user computer, capturing error information of unknown error; obtaining feedback information to be sent to a developer computer to process according to the error information and converting the feedback information to a feedback information code; sending the feedback information code to the developer computer; receiving the feedback information code; converting the received feedback information code to feedback information. The invention further provides a software error feedback system. the invention can feedback error immediately to the developer, enable the developer to obtain related information of error immediately, which is convenient for the developer to modify the known error immediately to improve stability of the software.

Description

Software bug feedback system and method
Technical field
The present invention relates to a kind of feedback system and method, particularly about a kind of software bug feedback system and method.
Background technology
In order in time to find mistake, need carry out software test usually in the software development process.Still may there be mistake (being unknown error) in software through test.For the software of being developed based on the .net framework,, when software in use makes a mistake, can produce an error message prompting automatically by .net framework itself if mistake is not handled in the software.Automatically handle unknown error by the .net framework, exploitation side can not in time obtain wrong relevant information, be unfavorable in time revising these unknown errors, thereby reduce the stability of software.
Summary of the invention
In view of above content, be necessary to propose a kind of when in the user uses the process of software, unknown error occurring, this unknown error is in time fed back to the software bug feedback system and the method for exploitation side.
A kind of software bug feedback system, this system comprises networked users computing machine and the side's of exploitation computing machine, described subscriber computer comprises: acquisition module, be used for when software when unknown error appears in operational process, catch the error message of this unknown error; Send modular converter, be used for obtaining needs and send to the feedback information that exploitation side's computing machine is handled, and this feedback information is converted to the feedback information code according to described error message; And sending module, be used for described feedback information code is sent to exploitation side's computing machine; Described exploitation side computing machine comprises: receiver module is used to receive described feedback information code; And receiving modular converter, the feedback information code conversion that is used for being received is a feedback information.
A kind of software error feedback method, the method comprising the steps of: when software moves on subscriber computer when unknown error occurring, catch the error message of this unknown error; Obtain needs according to described error message and send to the feedback information that exploitation side's computing machine is handled, and this feedback information is converted to the feedback information code; Described feedback information code is sent to exploitation side's computing machine; Receive described feedback information code; Reaching the feedback information code conversion that is received is feedback information.
Software bug feedback system of the present invention and method, can in time the error feedback that occurs in the software use be arrived exploitation side, make exploitation side in time understand software error, so that search error reason according to error message, timely fixed software mistake, thus the stability of software improved.
Description of drawings
Fig. 1 is the system architecture synoptic diagram of software bug feedback system preferred embodiment of the present invention.
Fig. 2 is the functional block diagram of subscriber computer and exploitation side's computing machine among Fig. 1.
Fig. 3 is the method flow diagram of software error feedback method of the present invention preferred embodiment.
Embodiment
Consulting shown in Figure 1ly, is the system architecture synoptic diagram of software bug feedback system preferred embodiment of the present invention.This system comprises by network 3 networked users computing machines 1 and the side's of exploitation computing machine 2.
The software of the described subscriber computer 1 operation designed exploitation in exploitation side, when unknown error occurring in the software running process, subscriber computer 1 is caught the error message of this unknown error automatically, and the error message of this unknown error is sent to exploitation side's computing machine 2.
Described exploitation side computing machine 2 receives the error message of unknown error, makes the developer in time understand software error, so that search error reason according to error message, and timely fixed software mistake.
In following embodiment, be that example describes with software Smart Inspector Pro.Subscriber computer 1 operating software Smart Inspector Pro when unknown error occurring, catches the error message of the unknown error that occurs among the software Smart Inspector Pro automatically, and the error message of this unknown error is sent to exploitation side's computing machine 2.
Described network 3 is a kind of electric networks, and it can (Transport Control Protocol/Internet Protocol, network TCP/IP) be as intranet based on transmission control protocol/Internet protocol for internet or other.
Consulting shown in Figure 2ly, is the functional block diagram of subscriber computer 1 and exploitation side's computing machine 2 among Fig. 1.Described subscriber computer 1 comprises acquisition module 10, first display module 11, sends modular converter 12, sending module 13.Described exploitation side computing machine 2 comprises receiver module 20, receives modular converter 21, second display module 22.
Described acquisition module 10 be used for when software when unknown error appears in operational process, catch the error message of this unknown error.For the software based on the .net framework, when producing mistake in the software running process, the .net framework can provide this wrong error message, and acquisition module 10 is caught this error message.Error message comprises source, the description of mistake, the stack information when mistake occurring that produces wrong function, mistake.For example, following code is arranged among the software Smart Inspector Pro:
private?void?buttonl_Click(object?sender，EventArgs?e)
{
int?i＝10；(1)
int?k＝0；(2)
i/＝k； (3)
}
When carrying out the third line code (is i/=k; ) time mistake appears, for this mistake, producing wrong function is buttonl_Click, the source of mistake is software Smart Inspector Pro, the description of mistake is " attempting removing with zero ", and the stack information when mistake occurring for example is " in System.Windows.Forms.Control.OnClick (EventArgse) ... ".
Described first display module 11 is used for showing miscue according to error message on subscriber computer 1.Source, the description of mistake, wrong function and the related description of generation with the mistake in the error message is presented on the subscriber computer 1 in the present embodiment.For example, on subscriber computer 1, show " find untreated mistake: Smart Inspector Pro ", " attempting removing " with zero, " buttonl_Click ", " application program is about to close, and please preserve data! This error message is sent on developer's computer by network, can handle this mistake immediately after the developer receives! ".Wherein, " find untreated mistake: Smart Inspector Pro " is wrong source, and " attempting removing with zero " be the description of mistake, and " buttonl_Click " is the function of generation mistake, and " application program is about to close, and please preserve data! This error message is sent on developer's computer by network, can handle this mistake immediately after the developer receives! " be related description.
Described transmission modular converter 12 is used for obtaining feedback information according to error message, and feedback information is converted to the feedback information code.Described feedback information is the information that need send to exploitation side's computing machine 2 when unknown error takes place, in the present embodiment, feedback information comprises the relevant information (to call user profile in the following text) of error message (promptly producing source, the description of mistake, the stack information when mistake occurring of wrong function, mistake) and subscriber computer 1, wherein, user profile comprises computer name, IP address, department information.For example, computer name is called CAVVMM250, and the IP address is 10.155.10.61, and department information is CMC.The implementation method that feedback information is converted to the feedback information code is that each character conversion with feedback information is corresponding ASCII character.
Described sending module 13 is used for the feedback information code is sent to exploitation side's computing machine 2.Need to be provided with the receiver module 20 pairing port numbers of exploitation side's computing machine 2 in this step, sending module 12 sends to exploitation side's computing machine 2 according to this port numbers with the feedback information code.
Described receiver module 20 is used to receive the feedback information code from subscriber computer 1.The receiver module 20 of the side's of exploitation computing machine 2 is provided with port numbers, and receiver module 20 receives the data that are sent to this port numbers.
The feedback information code conversion that described reception modular converter 21 is used for being received is a feedback information, promptly reverts to the feedback information of character style.Can search error reason according to this feedback information behind the side's of exploitation receiving feedback information, so that in time correct mistakes.
Described second display module 22 is used for feedback information is presented at exploitation side's computing machine 2.The feedback information that subscriber computer 1 is sent in the present embodiment, it comprise source, the mistake of user profile, mistake description, produce wrong function, stack information of occurring when wrong is presented on the originating party computing machine 2.For example, on originating party computing machine 2, show " CAVVMM250--10.155.10.61--CMC ", " Smart Inspector Pro ", " attempting removing ", " buttonl_Click ", " in System.Windows.Forms.Control.OnClick (EventArgs e) ... " with zero.Wherein, " CAVVMM250--10.155.10.61--CMC " is user profile, " Smart Inspector Pro " is wrong source, " attempting removing with zero " is the description of mistake, " buttonl_Click " for producing wrong function, " in System.Windows.Forms.Control.OnClick (EventArgs e) ... " for the stack information when wrong occurring.
Consulting shown in Figure 3ly, is the method flow diagram of software error feedback method of the present invention preferred embodiment.
Step S301, when software unknown error occurred in operational process, acquisition module 10 was caught the error message of this unknown error.For the software based on the .net framework, when producing mistake in the software running process, the .net framework can provide this wrong error message, and acquisition module 10 is caught this error message.Error message comprises source, the description of mistake, the stack information when mistake occurring that produces wrong function, mistake.For example, following code is arranged among the software Smart Inspector Pro:
private?void?buttonl_Click(object?sender，EventArgs?e)
{
int?i＝10；(1)
int?k＝0；(2)
i/＝k； (3)
}
When carrying out the third line code (is i/=k; ) time mistake appears, for this mistake, producing wrong function is buttonl_Click, the source of mistake is Smart Inspector Pro, the description of mistake is " attempting removing with zero ", and the stack information when mistake occurring for example is " in System.Windows.Forms.Control.OnClick (EventArgs e) ... ".
Step S302, first display module 10 shows miscue on subscriber computer 1.Source, the description of mistake, wrong function and the related description of generation with the mistake in the error message is presented on the subscriber computer 1 in the present embodiment.For example, on subscriber computer 1, show " find untreated mistake: Smart Inspector Pro ", " attempting removing " with zero, " buttonl_Click ", " application program is about to close, and please preserve data! This error message is sent on developer's computer by network, can handle this mistake immediately after the developer receives! ".Wherein, " find untreated mistake: Smart Inspector Pro " is wrong source, and " attempting removing with zero " be the description of mistake, and " buttonl_Click " is the function of generation mistake, and " application program is about to close, and please preserve data! This error message is sent on developer's computer by network, can handle this mistake immediately after the developer receives! " be related description.
Step S303 sends modular converter 11 and obtains feedback information according to error message, and feedback information is converted to the feedback information code.Described feedback information is the information that need send to exploitation side's computing machine 2 when unknown error takes place, in the present embodiment, feedback information comprises the relevant information (to call user profile in the following text) of error message (promptly producing source, the description of mistake, the stack information when mistake occurring of wrong function, mistake) and subscriber computer 1, wherein, user profile comprises computer name, IP address, department information.For example, computer name is called CAVVMM250, and the IP address is 10.155.10.61, and department information is CMC.The implementation method that feedback information is converted to the feedback information code is that each character conversion with feedback information is corresponding ASCII character.
Step S304, sending module 12 sends to exploitation side's computing machine 2 with the feedback information code.Need to be provided with the receiver module 20 pairing port numbers of exploitation side's computing machine 2 in this step, sending module 12 sends to exploitation side's computing machine 2 according to this port numbers with the feedback information code.
Step S305, the feedback information code that receiver module 20 receives from subscriber computer 1.The receiver module 20 of the side's of exploitation computing machine 2 is provided with port numbers, and receiver module 20 receives the data that are sent to this port numbers.
Step S306, receiving modular converter 21 is feedback information with the feedback information code conversion that is received, and promptly reverts to the feedback information of character style.Can search error reason according to this feedback information behind the side's of exploitation receiving feedback information, so that in time correct mistakes.
Step S307, second display module 22 is presented at feedback information on exploitation side's computing machine 2.The feedback information that subscriber computer 1 is sent comprises that source, the description of mistake, the stack information when producing wrong function, appearance mistake of user profile, mistake is presented on the originating party computing machine 2 in the present embodiment.For example, on originating party computing machine 2, show " CAVVMM250--10.155.10.61--CMC ", " Smart Inspector Pro ", " attempting removing ", " buttonl_Click ", " in System.Windows.Forms.Control.OnClick (EventArgs e) ... " with zero.Wherein, " CAVVMM250--10.155.10.61--CMC " is user profile, " Smart Inspector Pro " is wrong source, " attempting removing with zero " is the description of mistake, " buttonl_Click " for producing wrong function, " in System.Windows.Forms.Control.OnClick (EventArgs e) ... " for the stack information when wrong occurring.

Claims (10)

  1. [claim 1] a kind of software bug feedback system, this system comprises networked users computing machine and the side's of exploitation computing machine, it is characterized in that:
    Described subscriber computer comprises:
    Acquisition module, be used for when software when unknown error appears in operational process, catch the error message of this unknown error;
    Send modular converter, be used for obtaining needs and send to the feedback information that exploitation side's computing machine is handled, and this feedback information is converted to the feedback information code according to described error message; And
    Sending module is used for described feedback information code is sent to exploitation side's computing machine;
    Described exploitation side computing machine comprises:
    Receiver module is used to receive described feedback information code; And
    Receive modular converter, the feedback information code conversion that is used for being received is a feedback information.
  2. [claim 2] software bug feedback system as claimed in claim 1 is characterized in that described subscriber computer also comprises first display module, is used for described error message is presented at subscriber computer.
  3. [claim 3] software bug feedback system as claimed in claim 1 is characterized in that, described exploitation side computing machine also comprises second display module, is used for described feedback information is presented at exploitation side's computing machine.
  4. [claim 4] software bug feedback system as claimed in claim 1, it is characterized in that, the receiver module of described exploitation side computing machine is provided with the pairing port numbers of subscriber computer, and the sending module of described subscriber computer sends to exploitation side's computing machine according to this port numbers with the feedback information code.
  5. [claim 5] is characterized in that as claim 1,3 or 4 described software bug feedback systems, and described feedback information code is that each character employing ASCII character of described feedback information is represented to obtain.
  6. [claim 6] a kind of software error feedback method is characterized in that the method comprising the steps of:
    When software moves when unknown error occurring, catch the error message of this unknown error on subscriber computer;
    Obtain needs according to described error message and send to the feedback information that exploitation side's computing machine is handled, and this feedback information is converted to the feedback information code;
    Described feedback information code is sent to exploitation side's computing machine;
    Receive described feedback information code; And
    With the feedback information code conversion that is received is feedback information.
  7. [claim 7] software error feedback method as claimed in claim 6 is characterized in that this method also comprises: described error message is presented on the subscriber computer.
  8. [claim 8] software error feedback method as claimed in claim 6 is characterized in that this method also comprises: described feedback information is presented on exploitation side's computing machine.
  9. [claim 9] software error feedback method as claimed in claim 6 is characterized in that this method also comprises:
    In the pairing port numbers of the described subscriber computer of described exploitation side computer installation; And
    According to this port numbers the feedback information code is sent to described exploitation side computing machine.
  10. [claim 10] is characterized in that as claim 6,8 or 9 described software error feedback methods, and described feedback information code is that each character employing ASCII character of described feedback information is represented to obtain.
CNA2008103002770A 2008-01-30 2008-01-30 Software bug feedback system and method Pending CN101499031A (en)

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Application Number Priority Date Filing Date Title
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Application Number Priority Date Filing Date Title
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Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101980176A (en) * 2010-10-29 2011-02-23 华为数字技术有限公司 Software error code transferring method, device and system
CN103248694A (en) * 2013-05-06 2013-08-14 腾讯科技（深圳）有限公司 Data processing method, terminal, server and system
CN103425576A (en) * 2012-05-25 2013-12-04 腾讯科技（深圳）有限公司 Information feedback method and terminal
CN104199819A (en) * 2014-07-03 2014-12-10 北京思特奇信息技术股份有限公司 WEB system error processing method and device
CN104346571A (en) * 2013-07-23 2015-02-11 深圳市腾讯计算机系统有限公司 Security vulnerability management method and system and device
CN104572318A (en) * 2013-10-24 2015-04-29 腾讯科技（深圳）有限公司 Report information obtaining method, device, equipment and system

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101980176A (en) * 2010-10-29 2011-02-23 华为数字技术有限公司 Software error code transferring method, device and system
CN103425576A (en) * 2012-05-25 2013-12-04 腾讯科技（深圳）有限公司 Information feedback method and terminal
CN103248694A (en) * 2013-05-06 2013-08-14 腾讯科技（深圳）有限公司 Data processing method, terminal, server and system
CN103248694B (en) * 2013-05-06 2016-04-13 腾讯科技（深圳）有限公司 A kind of method of data processing, terminal, server and system
CN104346571A (en) * 2013-07-23 2015-02-11 深圳市腾讯计算机系统有限公司 Security vulnerability management method and system and device
CN104346571B (en) * 2013-07-23 2019-03-15 深圳市腾讯计算机系统有限公司 Security breaches management method, system and equipment
CN104572318A (en) * 2013-10-24 2015-04-29 腾讯科技（深圳）有限公司 Report information obtaining method, device, equipment and system
CN104572318B (en) * 2013-10-24 2018-09-18 腾讯科技（深圳）有限公司 Report information acquisition method, device, equipment and system
CN104199819A (en) * 2014-07-03 2014-12-10 北京思特奇信息技术股份有限公司 WEB system error processing method and device

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Open date: 20090805