CN107147506B - E-commerce intelligent reminding method and system - Google Patents
E-commerce intelligent reminding method and system Download PDFInfo
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- CN107147506B CN107147506B CN201710464727.9A CN201710464727A CN107147506B CN 107147506 B CN107147506 B CN 107147506B CN 201710464727 A CN201710464727 A CN 201710464727A CN 107147506 B CN107147506 B CN 107147506B
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- 238000000034 method Methods 0.000 title claims abstract description 18
- 238000012545 processing Methods 0.000 claims abstract description 11
- 238000004891 communication Methods 0.000 claims description 14
- 230000002159 abnormal effect Effects 0.000 claims description 6
- 238000013523 data management Methods 0.000 claims description 3
- 238000010586 diagram Methods 0.000 description 2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1859—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast adapted to provide push services, e.g. data channels
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/189—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast in combination with wireless systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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Abstract
The invention belongs to the technical field of data processing, and provides an e-commerce intelligent reminding method and system, which comprises the following steps: the intelligent sound box regularly acquires current message data from the platform server, wherein the current message data comprises user information and message content, and the current message data is obtained by sending the user side to the platform server; the intelligent sound box identifies the current message data so as to classify the current message data; the intelligent sound box broadcasts the current message data or sends the current message data to a subsystem or a department for broadcasting according to a classification result; the intelligent sound box synchronously pushes current message data to the PC terminal and the mobile terminal. The invention can be used independently without being connected with a computer, can be sent to corresponding departments or workers according to the types of the received user messages, and simultaneously pushed to a PC terminal and a mobile terminal app for broadcasting notification, thereby improving the efficiency of the workers and the good experience of the users.
Description
Technical Field
The invention belongs to the technical field of data processing, and particularly relates to an electronic commerce intelligent reminding method and system.
Background
When a new user is resident, or the user submits a new order, an order complaint, an application and a cash-out, or other interactive operations with the platform are required, the existing e-commerce platform has different solutions for medium and small platforms and large platforms.
Large-scale platform:
and developing related corresponding app or client software, inserting a computer sound box, connecting the sound box through a computer when an order comes, and informing a worker by the sound box. The first disadvantage is that: the platform notification processing cannot be obtained at the first time by means of a computer or terminal equipment when the computer is in a standby state or has a fault; the second disadvantage is that: when a plurality of working members exist, the notification messages are possibly overlapped; the third disadvantage is that: software development cost is high, and large amount of funds cannot be spent on common small and medium-sized platforms, particularly entrepreneurial platforms, to research and develop software.
A medium and small platform:
the traditional scheme is as follows: platform staff often is at the time of the variable time, and manual operation backstage clicks relevant column, and whether manual check has new data to submit, so often when neglecting, causes the relevant order that needs in time to handle, does not have the very first time to handle, has prolonged order processing time, has reduced the loyalty trust of user to the platform, causes user's loss, and very big waste the cost of labor, has increased user waiting cost.
Disclosure of Invention
Aiming at the defects of the problems, the intelligent E-commerce reminding method and the intelligent E-commerce reminding system provided by the invention can be used independently without being connected with a computer, can be sent to corresponding departments or workers according to the types of received user messages, and can be simultaneously pushed to a PC terminal and a mobile terminal app for broadcast notification, so that the efficiency of the workers and the good experience of the users are improved.
In order to achieve the purpose, the invention discloses an e-commerce intelligent reminding method, which comprises the following steps:
the intelligent sound box regularly acquires current message data from the platform server, wherein the current message data comprises user information and message content, and the current message data is obtained by sending the user side to the platform server;
the intelligent sound box identifies the current message data so as to classify the current message data;
and the intelligent sound box broadcasts the current message data or sends the current message data to a subsystem or a department for broadcasting according to a classification result.
Preferably, the method further comprises: and the intelligent sound box judges whether the current data are repeated or not according to the current message data and the original data stored in the database, and if the current data are not repeated, the current data are written into the database.
Preferably, the method further comprises: the intelligent sound box synchronously pushes the current message data to the corresponding PC terminal and the mobile terminal.
Preferably, the method further comprises: and processing the abnormal communication condition of the intelligent sound box and the platform server.
An e-commerce intelligent reminding system comprises a platform server, an intelligent sound box, a PC terminal and a mobile terminal, wherein the intelligent sound box is communicated with the platform server;
wherein, intelligent audio amplifier includes:
the message acquisition module is used for acquiring current message data from the platform server at regular time;
the message writing module is used for judging whether the current data are repeated according to the current message data and the original data stored in the database, and writing the current data into the database if the current data are not repeated;
the message identification module is used for identifying the current message data so as to classify the current message data;
the message broadcasting module is used for broadcasting the current message data or pushing the current message data to a subsystem or a department for broadcasting according to a classification result;
and the message pushing module is used for synchronously pushing the current message data to the PC terminal and the mobile terminal.
Preferably, the smart speaker further includes an exception handling module, configured to handle an exception condition of communication between the smart speaker and the platform server.
Preferably, the smart sound box further comprises:
the setting module is used for setting various system parameters;
the statistical module is used for carrying out statistics on the acquired data, generating various statistical reports, generating a report trend chart according to the reports and analyzing the operation condition according to the report data;
and the data management module is used for updating or deleting the expired messages.
Preferably, the statistical report includes a total statistical report, an app statistical report, a month statistical report, a day statistical report, a department statistical report, and a personal statistical report.
Preferably, the system parameters include request communication frequency of the smart sound box and the platform server, message type, message prompting voice, subsystems, departments of each subsystem and staff of each department.
Preferably, the message prompting sound comprises a reminding sound set by a user and a sound for converting the text message into voice by the intelligent sound box automatically by adopting voice recognition.
According to the scheme, the mobile phone can be used independently without being connected with a computer, when the user message is received, the user message can be sent to the corresponding department or staff according to the message category, and simultaneously pushed to the PC terminal and the mobile terminal app, and the broadcast notification is carried out, so that the staff is reminded to process the user message in time, the efficiency of the staff and the timeliness of feedback to the user are improved, and the user experience is better.
Drawings
In order to more clearly illustrate the detailed description of the invention or the technical solutions in the prior art, the drawings that are needed in the detailed description of the invention or the prior art will be briefly described below. Throughout the drawings, like elements or portions are generally identified by like reference numerals. In the drawings, elements or portions are not necessarily drawn to scale.
Fig. 1 is a flowchart of an intelligent e-commerce reminding method in the present embodiment;
fig. 2 is a block diagram of the intelligent e-commerce reminder system in this embodiment;
fig. 3 is a block diagram of the smart speaker in this embodiment.
Detailed Description
Embodiments of the present invention will be described in detail below with reference to the accompanying drawings. The following examples are given solely for the purpose of illustrating the products of the invention more clearly and are therefore to be considered as examples only and are not intended to limit the scope of the invention.
Fig. 1 is an intelligent electronic commerce reminding method provided in an embodiment of the present invention, and as shown in fig. 1, the method may include:
s101, obtaining current message data from a platform server at regular time, wherein the current message data comprises user information and message content, and the current message data is obtained by sending the current message data to the platform server from a user side;
s102, judging whether the current data are repeated or not according to the current message data and the original data stored in the database, and writing the current data into the database if the current data are not repeated;
s103, identifying the current message data to classify the current message data;
s104, broadcasting the current message data or sending the current message data to a subsystem or department for broadcasting according to the classification result.
And S105, synchronously pushing the current message data to the corresponding PC terminal and the mobile terminal.
And S106, processing the communication abnormal condition of the intelligent sound box and the platform server.
The communication exception handling method comprises the following steps: the intelligent sound box monitors the communication condition with the platform server in real time; acquiring message data with abnormal communication; and sending the message data to a preset PC terminal and a preset mobile terminal of a technical department or a worker. The processing method of the communication abnormity enables the working personnel to find the network fault in time and carry out maintenance.
When the intelligent sound box receives the user message sent by the platform server, the user message can be sent to a corresponding subsystem or department according to the message category, a broadcast notice is carried out through the intelligent sound box or the broadcast of the department, meanwhile, the user message is pushed to the PC terminal and the mobile terminal app, the user message is timely reminded of being processed by the staff, the efficiency of the staff is improved, the timeliness of user feedback is improved, and the user experience is better.
Fig. 2 is an intelligent electronic commerce reminding system provided in the implementation of the present invention, and as shown in fig. 2, the system may include:
the system comprises a platform server, the intelligent sound box which is communicated with the platform server, the PC terminal which is communicated with the intelligent sound box and the mobile terminal which is communicated with the intelligent sound box;
wherein, as shown in fig. 3, the smart speaker includes:
the message acquisition module is used for acquiring current message data from the platform server at regular time;
the message writing module is used for judging whether the current data are repeated according to the current message data and the original data stored in the database, and writing the current data into the database if the current data are not repeated;
the message identification module is used for identifying the current message data so as to classify the current message data;
the message broadcasting module is used for broadcasting the current message data or pushing the current message data to a subsystem or a department for broadcasting according to a classification result;
and the message pushing module is used for synchronously pushing the current message data to the PC terminal and the mobile terminal.
The intelligent sound box further comprises an exception handling module used for handling the communication exception condition of the intelligent sound box and the platform server.
As shown in fig. 3, the smart speaker further includes:
the setting module is used for setting various system parameters;
the statistical module is used for carrying out statistics on the acquired data, generating various statistical reports, generating a report trend chart according to the reports and analyzing the operation condition according to the report data;
and the data management module is used for updating or deleting the expired messages.
The statistical report comprises a total statistical report, an app statistical report, a month statistical report, a day statistical report, a department statistical report and a personal statistical report.
The system parameters comprise the request communication frequency of the intelligent sound box and the platform server, the type of the message, the message prompt sound, the subsystems, the departments of each subsystem and the staff of each department.
The message prompting sound comprises prompting sound set by a user and sound generated by converting the text message into voice by the intelligent sound box automatically through voice recognition.
The hardware of the intelligent sound box of the embodiment comprises a control processing module, a display screen, a loudspeaker, a power supply module, a communication module, a storage module and an output interface for external equipment, wherein the control processing module is loaded with a Linux embedded system and a web management system; the output interface comprises an HDMI video output interface, an audio output interface and a USB interface.
The intelligent sound equipment of the embodiment is accessed to the network only through wireless wifi or a wired network cable, and a computer of the intelligent sound equipment is not required to be configured independently; through simple setting, API request interaction can be carried out with the platform server, request frequency can be set, for example, interval seconds, minutes and hours are set, the server is requested in a timing mode, data needing to be notified are obtained from the server, through voice recognition, workers are notified in a broadcast mode, after the workers receive notification, the workers quickly process related requests, and the whole interaction process is completed. The working efficiency of platform workers is improved; the labor cost of the initial platform is reduced; the loyalty and the platform trust of the user are improved; the user loss cost and the import cost are indirectly reduced; greatly saving the electricity and energy consumption.
If the company size is large, a subsystem may be provided, for example, if one e-commerce platform company has three departments, three subsystems are provided, each subsystem has a plurality of corresponding departments, one of the departments of the e-commerce platform is an operation department, and the operation department has a plurality of departments: customer service department, technical department, order department, and financial department. A user submits an order on a platform of the network company, and a platform server sends a notification message that a client xx submits an order xxx to the intelligent sound box; and judging whether the message data are repeated or not according to the order content, if not, judging the message type by the intelligent sound box to obtain that the message belongs to the order type, sending the message to an order department, simultaneously pushing the message to computers and mobile phone apps of staff of the order department, and carrying out broadcast notification in the order department, wherein the broadcast notification is to play audio of 'customer xx submits order xxx' or set prompt tone when the order is submitted.
For example, a small e-commerce company is provided with an order department, a financial department and a technical department, the smart sound box receives a message sent by the platform server, namely, a user xx applies to showing that the user wants to check in time, and judges the message, the message is a financial message, showing that the check is responsible for employees with the work number of the financial department of 003, and the smart sound box directly sends the message to employees with the work number of the financial department of 003 and pushes the message to computers and mobile phone apps of the employees with the work number of the financial department of 003.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments are still modified, or some or all of the technical features are equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the present invention, and they should be construed as being included in the following claims and description.
Claims (3)
1. An electronic commerce intelligent reminding system is characterized by comprising a platform server, an intelligent sound box, a PC terminal and a mobile terminal, wherein the intelligent sound box is communicated with the platform server; wherein, intelligent audio amplifier includes:
the message acquisition module is used for acquiring current message data from the platform server at regular time;
the message writing module is used for judging whether the current data are repeated according to the current message data and the original data stored in the database, and writing the current data into the database if the current data are not repeated;
the message identification module is used for identifying the current message data so as to classify the current message data;
the message broadcasting module is used for broadcasting the current message data or pushing the current message data to a subsystem or a department for broadcasting according to a classification result;
the message pushing module is used for synchronously pushing the current message data to the PC terminal and the mobile terminal; the smart sound box further comprises: the abnormal processing module is used for processing the communication abnormal condition of the intelligent sound box and the platform server; the setting module is used for setting various system parameters;
the statistical module is used for carrying out statistics on the acquired data, generating various statistical reports, generating a report trend chart according to the reports and analyzing the operation condition according to the report data;
the data management module is used for updating or deleting the expired message;
the statistical report comprises a total statistical report, an app statistical report, a month statistical report, a day statistical report, a department statistical report and a personal statistical report; the system parameters comprise the request communication frequency of the intelligent sound box and the platform server, the type of the message, the message prompt sound, the subsystems, the departments of each subsystem and the staff of each department; the message prompting sound comprises prompting sound set by a user and sound generated by converting the text message into voice by the intelligent sound box automatically through voice recognition.
2. An e-commerce intelligent reminding method based on the e-commerce intelligent reminding system of claim 1 is characterized by comprising the following steps:
the intelligent sound box regularly acquires current message data from the platform server, wherein the current message data comprises user information and message content, and the current message data is obtained by sending the user side to the platform server;
the intelligent sound box identifies the current message data so as to classify the current message data;
the intelligent sound box judges whether the current data are repeated or not according to the current message data and the original data stored in the database, and if the current data are not repeated, the current data are written into the database;
the intelligent sound box broadcasts the current message data or sends the current message data to a subsystem or a department for broadcasting according to a classification result;
the intelligent sound box synchronously pushes the current message data to the corresponding PC terminal and the mobile terminal.
3. The method of claim 2, further comprising: and processing the abnormal communication condition of the intelligent sound box and the platform server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710464727.9A CN107147506B (en) | 2017-06-19 | 2017-06-19 | E-commerce intelligent reminding method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710464727.9A CN107147506B (en) | 2017-06-19 | 2017-06-19 | E-commerce intelligent reminding method and system |
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| CN107147506A CN107147506A (en) | 2017-09-08 |
| CN107147506B true CN107147506B (en) | 2020-06-30 |
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Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108074566A (en) * | 2017-12-07 | 2018-05-25 | 珠海横琴万智联科技有限公司 | Financial management Intelligent voice broadcasting system and broadcasting method |
| CN108551482A (en) * | 2018-04-16 | 2018-09-18 | 深圳壹账通智能科技有限公司 | A kind of method for pushing of speech message, device and computer readable storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102638419A (en) * | 2012-04-27 | 2012-08-15 | 上海量明科技发展有限公司 | Method, client and system for transferring instant messaging message data |
| CN104579716A (en) * | 2015-01-27 | 2015-04-29 | 河海大学常州校区 | Campus intelligence broadcasting system and working method thereof based on WLAN |
| CN106162442A (en) * | 2016-08-12 | 2016-11-23 | 苏州秀转电子有限公司 | There is the car audio system of intelligent volume adjusting function |
| CN106600904A (en) * | 2017-02-23 | 2017-04-26 | 武汉世纪水元科技股份有限公司 | An intelligent broadcast early warning system for river disasters |
| CN106685772A (en) * | 2016-12-23 | 2017-05-17 | 北京奇虎科技有限公司 | Intelligent speaker, intelligent housing system and implementation method thereof |
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2017
- 2017-06-19 CN CN201710464727.9A patent/CN107147506B/en not_active Expired - Fee Related
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102638419A (en) * | 2012-04-27 | 2012-08-15 | 上海量明科技发展有限公司 | Method, client and system for transferring instant messaging message data |
| CN104579716A (en) * | 2015-01-27 | 2015-04-29 | 河海大学常州校区 | Campus intelligence broadcasting system and working method thereof based on WLAN |
| CN106162442A (en) * | 2016-08-12 | 2016-11-23 | 苏州秀转电子有限公司 | There is the car audio system of intelligent volume adjusting function |
| CN106685772A (en) * | 2016-12-23 | 2017-05-17 | 北京奇虎科技有限公司 | Intelligent speaker, intelligent housing system and implementation method thereof |
| CN106600904A (en) * | 2017-02-23 | 2017-04-26 | 武汉世纪水元科技股份有限公司 | An intelligent broadcast early warning system for river disasters |
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