CN107147506A - A kind of electric business intelligent prompt method and system - Google Patents
A kind of electric business intelligent prompt method and system Download PDFInfo
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- CN107147506A CN107147506A CN201710464727.9A CN201710464727A CN107147506A CN 107147506 A CN107147506 A CN 107147506A CN 201710464727 A CN201710464727 A CN 201710464727A CN 107147506 A CN107147506 A CN 107147506A
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- 238000012545 processing Methods 0.000 claims abstract description 9
- 238000004891 communication Methods 0.000 claims description 14
- 230000005856 abnormality Effects 0.000 claims description 8
- 230000009897 systematic effect Effects 0.000 claims description 6
- PEDCQBHIVMGVHV-UHFFFAOYSA-N Glycerine Chemical compound OCC(O)CO PEDCQBHIVMGVHV-UHFFFAOYSA-N 0.000 claims description 3
- 238000007405 data analysis Methods 0.000 claims description 3
- 238000013523 data management Methods 0.000 claims description 3
- 238000003672 processing method Methods 0.000 description 2
- 230000001360 synchronised effect Effects 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000004913 activation Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- PCHJSUWPFVWCPO-UHFFFAOYSA-N gold Chemical compound [Au] PCHJSUWPFVWCPO-UHFFFAOYSA-N 0.000 description 1
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- 238000012795 verification Methods 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1859—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast adapted to provide push services, e.g. data channels
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/189—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast in combination with wireless systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention belongs to technical field of data processing there is provided a kind of electric business intelligent prompt method and system, including：Intelligent sound box timing obtains current message data to Platform Server, and the current message data includes user profile and message content, and the current message data is sent to Platform Server by user terminal and obtained；The current message data is identified to classify to the current message data for the intelligent sound box；The intelligent sound box is broadcasted the current message data or the current message data is sent into subsystem according to classification results or department broadcasts；Current message data is synchronously pushed to PC terminals and mobile terminal by the intelligent sound box.The present invention can be used alone without being connected with computer, corresponding department or staff can be sent to according to the user message classification received, PC terminals and mobile terminal app are pushed to simultaneously, and carries out broadcast notice, the efficiency of staff and the good experience of user is improved.
Description
Technical field
The invention belongs to technical field of data processing, and in particular to a kind of electric business intelligent prompt method and system.
Background technology
Existing electric business platform, is entered in new user, or user submits new order, order complaint, application to withdraw deposit, Huo Zheqi
When he needs to interact operation with platform, middle chain-wales and macrotype platform have different solutions.
Macrotype platform：
Related corresponding app or client software are developed, computer sound box is inserted, when there is order interim, passes through computer
Audio amplifier is connected, audio amplifier notifies staff.Shortcoming one：Must be by computer or terminal device, when computer standby or appearance
During failure, it is impossible to which the very first time obtains platform notifier processes；Shortcoming two：When having multiple working members, notification message has
It is likely to occur coincidence；Shortcoming three：Software development cost is big, and general middle chain-wales especially Entrepreneurial Platform can not spend huge money
Gold, carrys out R ＆ D Software Development.
Middle chain-wales：
Traditional scheme is：Working platform personnel are often in the time of not timing, and platform clicks on related column after the activation manually
Mesh, checks whether there is new data submission manually, when so often having carelessness omission, causes the associated order for needing to handle in time
It is single, without very first time processing, order processing time is extended, loyal degree of belief of the user to platform is reduced, causes user
Loss, and greatly waste cost of labor, add user's delay cost.
The content of the invention
For the deficiency of problem above, the invention provides a kind of electric business intelligent prompt method and system, without with computer
Connection can be used alone, and can be sent to corresponding department or staff according to the user message classification received, push simultaneously
To PC terminals and mobile terminal app, and broadcast notice is carried out, improve the efficiency of staff and the good experience of user.
To achieve the above object, a kind of electric business intelligent prompt method of the invention, including：
Intelligent sound box timing obtains current message data to Platform Server, and the current message data includes user profile
And message content, the current message data is sent to Platform Server by user terminal and obtained；
The current message data is identified to classify to the current message data for the intelligent sound box；
The intelligent sound box is broadcasted the current message data or according to classification results by the current message
Data are sent to subsystem or department is broadcasted.
Preferably, methods described also includes：The intelligent sound box is original according to current message data and database purchase
Data judge whether current data repeats, no to repeat then write into Databasce.
Preferably, methods described also includes：The intelligent sound box is synchronous to be pushed to corresponding PC ends by current message data
End and mobile terminal.
Preferably, methods described also includes：Communication abnormality situation to the intelligent sound box and the Platform Server is entered
Row processing.
A kind of electric business intelligent reminding system, including the institute that the Platform Server and the Platform Server are communicated
State intelligent sound box and the intelligent sound box PC terminals communicated and the shifting communicated with the intelligent sound box
Dynamic terminal；
Wherein, the intelligent sound box includes：
Message module is obtained, current message data is obtained to Platform Server for timing；
Message writing module, for judging that current data is according to the initial data of current message data and database purchase
No repetition, it is no to repeat then write into Databasce；
Message identification module, for being identified the current message data to be divided the current message data
Class；
Message broadcast module, for being broadcasted the current message data or will be described current according to classification results
Message data is pushed to subsystem or department is broadcasted；
Message pushing module, PC terminals and mobile terminal are pushed to for synchronization by current message data.
Preferably, the intelligent sound box also includes exception processing module, for the intelligent sound box and platform clothes
The communication abnormality situation of business device is handled.
Preferably, the intelligent sound box also includes：
Setup module, for setting various systematic parameters；
Statistical module, is counted for the data to acquisition, generates various statistical report forms, and according to report generation form
Trend graph and according to report data analysis traffic-operating period；
Data management module, for being updated or deleting to stale messages.
Preferably, the statistical report form include total statistical report form, app statistical report forms, moon statistical report form, day statistical report form,
Department statistics form and personal statistical report form.
Preferably, the systematic parameter include the request communication frequency of intelligent sound box and Platform Server, the classification of message,
Message notifying sound, subsystem, the department of each subsystem and the staff of each department.
Preferably, the message notifying sound includes the prompting sound and intelligent sound box of user's setting automatically using voice knowledge
Word message is not converted to the sound of voice.
From such scheme, the present invention can be used alone without being connected with computer, can root when receiving user message
Corresponding department or staff are sent to according to News Category, while being pushed to PC terminals and mobile terminal app, and is broadcasted
Notify, in time remind staff user message is handled, improve staff efficiency and to user feedback and
Shi Xing, makes Consumer's Experience better.
Brief description of the drawings
, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical scheme of the prior art
The accompanying drawing used required in embodiment or description of the prior art is briefly described.In all of the figs, similar element
Or part is general by similar reference mark.In accompanying drawing, each element or part might not be drawn according to actual ratio.
Fig. 1 is the flow chart of electric business intelligent prompt method in the present embodiment；
Fig. 2 is the structured flowchart of electric business intelligent reminding system in the present embodiment；
Fig. 3 is the structured flowchart of intelligent sound box in the present embodiment.
Embodiment
Embodiments of the invention are described in detail below in conjunction with accompanying drawing.Following examples are only used for clearer
Ground illustrates the product of the present invention, therefore is intended only as example, and can not be limited the scope of the invention with this.
Fig. 1 is a kind of electric business intelligent prompt method provided in an embodiment of the present invention, as shown in figure 1, this method can include：
S101, regularly to Platform Server obtain current message data, the current message data include user profile and
Message content, the current message data is sent to Platform Server by user terminal and obtained；
S102, judges whether current data repeats according to the initial data of current message data and database purchase, no weight
Multiple then write into Databasce；
S103, the current message data is identified to classify to the current message data；
S104, is broadcasted the current message data or is sent the current message data according to classification results
Broadcasted to subsystem or department.
S105, it is synchronous that current message data is pushed to corresponding PC terminals and mobile terminal.
S106, the communication abnormality situation to the intelligent sound box and the Platform Server is handled.
The communication abnormality processing method is：Intelligent sound box monitoring in real time and the communication shape of the Platform Server
Condition；Obtain the message data of communication abnormality；The PC that message data is sent to the engineering department pre-set or staff is whole
End and mobile terminal.The processing method of communication abnormality enables staff to find network failure in time and be overhauled.
When the intelligent sound box of the present embodiment receives the user message of Platform Server transmission, it can be sent according to News Category
To corresponding subsystem or department, broadcast notice is carried out by department's intelligent sound box or broadcast etc., at the same be pushed to PC terminals and
Mobile terminal app, reminds staff to handle user message, improves the efficiency of staff and anti-to user in time
The promptness of feedback, makes Consumer's Experience better.
Fig. 2 is a kind of electric business intelligent reminding system that the present invention implements to provide, as shown in Fig. 2 the system can include：
Platform Server, the intelligent sound box communicated with the Platform Server and the intelligent sound box are carried out
The PC terminals of communication and the mobile terminal communicated with the intelligent sound box；
Wherein, as shown in figure 3, the intelligent sound box includes：
Message module is obtained, current message data is obtained to Platform Server for timing；
Message writing module, for judging that current data is according to the initial data of current message data and database purchase
No repetition, it is no to repeat then write into Databasce；
Message identification module, for being identified the current message data to be divided the current message data
Class；
Message broadcast module, for being broadcasted the current message data or will be described current according to classification results
Message data is pushed to subsystem or department is broadcasted；
Message pushing module, PC terminals and mobile terminal are pushed to for synchronization by current message data.
The intelligent sound box also includes exception processing module, for leading to the intelligent sound box and the Platform Server
Letter abnormal conditions are handled.
As shown in figure 3, the intelligent sound box also includes：
Setup module, for setting various systematic parameters；
Statistical module, is counted for the data to acquisition, generates various statistical report forms, and according to report generation form
Trend graph and according to report data analysis traffic-operating period；
Data management module, for being updated or deleting to stale messages.
The statistical report form includes total statistical report form, app statistical report forms, moon statistical report form, day statistical report form, department statistics
Form and personal statistical report form.
Request communication frequency of the systematic parameter including intelligent sound box and Platform Server, the classification of message, message are carried
Show sound, subsystem, the department of each subsystem and the staff of each department.
The prompting sound and intelligent sound box that the message notifying sound includes user's setting use speech recognition by text automatically
Word message is converted to the sound of voice.
The hardware of the intelligent sound box of the present embodiment includes being equipped with the control of Linux embedded systems and web-based management system
Processing module, display screen, loudspeaker, power module, communication module, memory module and the output interface for external equipment；
The output interface includes HDMI video output interface, audio output interface and USB interface.
The intelligent sound of the present embodiment only need to be by wireless wifi or wired netting twine, access network, without for its is independent
Configure its computer；By simply setting, you can carry out API request with Platform Server and interact, and request frequency can be set
Rate, for example set interval the second, point, hour, timing request server, from server obtain need notify data, pass through voice
Identification, after then broadcast notifies that staff, staff are notified, quickly handles association requests, completes whole interaction
Flow.Improve working platform person works' efficiency；Reduce the cost of labor of establishment platform；Improve the loyalty peace of user
Platform degree of belief；Customer loss cost is reduced indirectly and imports cost；Greatly save electricity energy resource consumption.
If company size is larger, subsystem can be set, such as one electric business platform company there are three division departments, then set
Three subsystems are equipped with, each subsystem there are multiple corresponding departments, and one of division department of this electric business platform is operation
There are multiple departments under division department, this operation division department：Customer service department, engineering department, order department and Finance Department.One user exists
An order is have submitted on the platform of the network company, Platform Server will send a notification message, and ' client xx have submitted order
Xxx ' gives intelligent sound box；Judge whether the message data repeats by order contents, if not repeating, intelligent sound box is to this message class
Do not judged, it is to belong to order classification to draw the message, then this message is sent into order department, while pushing order department
On the computer and mobile phone app of staff, and broadcast notice is carried out in order department, the broadcast notifies to play ' client xx
It has submitted order xxx ' audio or prompt tone when having an order submission of setting.
Such as a certain small-sized electric business company, provided with order department, Finance Department and engineering department, intelligent sound box receiving platform
The message ' user xx has applied embodying please to be audited in time ' that server is sent, judges it, such message is financial messages,
It embodies examination ＆ verification and is responsible for for the employee of Finance Department's job number 003, then its message is transmitted directly to Finance Department by intelligent sound box
No. 003 employee, and it is pushed to the computer and mobile phone app of its No. 003 employee.
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although
The present invention is described in detail with reference to foregoing embodiments, it will be understood by those within the art that：It is still
Technical scheme described in foregoing embodiments is modified, or which part or all technical characteristic are equally replaced
Change；And these modifications or replacement, the essence of appropriate technical solution is departed from the model of various embodiments of the present invention technical scheme
Enclose, it all should cover among the claim of the present invention and the scope of specification.
Claims (10)
1. a kind of electric business intelligent prompt method, it is characterised in that including：
Intelligent sound box timing obtains current message data to Platform Server, and the current message data includes user profile and disappeared
Content is ceased, the current message data is sent to Platform Server by user terminal and obtained；
The current message data is identified to classify to the current message data for the intelligent sound box；
The intelligent sound box is broadcasted the current message data or according to classification results by the current message data
It is sent to subsystem or department is broadcasted.
2. a kind of electric business intelligent prompt method according to claim 1, it is characterised in that methods described also includes：
The intelligent sound box judges whether current data repeats according to the initial data of current message data and database purchase, nothing
Repeat then write into Databasce.
3. a kind of electric business intelligent prompt method according to claim 1 or 2, it is characterised in that methods described also includes：
Current message data is synchronously pushed to corresponding PC terminals and mobile terminal by the intelligent sound box.
4. a kind of electric business intelligent prompt method according to claim 3, it is characterised in that methods described also includes：To institute
The communication abnormality situation for stating intelligent sound box and the Platform Server is handled.
5. a kind of electric business intelligent reminding system, it is characterised in that communicated including Platform Server, with the Platform Server
The intelligent sound box, with the intelligent sound box PC terminals communicated and the mobile end communicated with the intelligent sound box
End；
Wherein, the intelligent sound box includes：
Message module is obtained, current message data is obtained to Platform Server for timing；
Message writing module, for judging whether current data weighs according to the initial data of current message data and database purchase
It is multiple, it is no to repeat then write into Databasce；
Message identification module, for being identified the current message data to classify to the current message data；
Message broadcast module, for being broadcasted the current message data or according to classification results by the current message
Data-pushing is broadcasted to subsystem or department；
Message pushing module, PC terminals and mobile terminal are pushed to for synchronization by current message data.
6. a kind of electric business intelligent reminding system according to claim 5, it is characterised in that the intelligent sound box also includes different
Normal processing module, is handled for the communication abnormality situation to the intelligent sound box and the Platform Server.
7. a kind of electric business intelligent reminding system according to claim 5, it is characterised in that the intelligent sound box also includes：
Setup module, for setting various systematic parameters；
Statistical module, is counted for the data to acquisition, generates various statistical report forms, and according to report generation form tendency
Scheme and according to report data analysis traffic-operating period；
Data management module, for being updated or deleting to stale messages.
8. a kind of electric business intelligent reminding system according to claim 7, it is characterised in that the statistical report form includes president
Count form, app statistical report forms, moon statistical report form, day statistical report form, department statistics form and personal statistical report form.
9. a kind of electric business intelligent reminding system according to claim 7, it is characterised in that the systematic parameter includes intelligence
The request communication frequency of audio amplifier and Platform Server, the classification of message, message notifying sound, subsystem, the portion of each subsystem
Door and the staff of each department.
10. a kind of electric business intelligent reminding system according to claim 9, it is characterised in that the message notifying sound bag
The prompting sound and intelligent sound box for including user's setting are automatically converted to word message using speech recognition the sound of voice.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710464727.9A CN107147506B (en) | 2017-06-19 | 2017-06-19 | E-commerce intelligent reminding method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710464727.9A CN107147506B (en) | 2017-06-19 | 2017-06-19 | E-commerce intelligent reminding method and system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN107147506A true CN107147506A (en) | 2017-09-08 |
| CN107147506B CN107147506B (en) | 2020-06-30 |
Family
ID=59781724
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710464727.9A Expired - Fee Related CN107147506B (en) | 2017-06-19 | 2017-06-19 | E-commerce intelligent reminding method and system |
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| Country | Link |
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| CN (1) | CN107147506B (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108074566A (en) * | 2017-12-07 | 2018-05-25 | 珠海横琴万智联科技有限公司 | Financial management Intelligent voice broadcasting system and broadcasting method |
| CN108551482A (en) * | 2018-04-16 | 2018-09-18 | 深圳壹账通智能科技有限公司 | A kind of method for pushing of speech message, device and computer readable storage medium |
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2017
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Patent Citations (5)
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| CN102638419A (en) * | 2012-04-27 | 2012-08-15 | 上海量明科技发展有限公司 | Method, client and system for transferring instant messaging message data |
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| CN107147506B (en) | 2020-06-30 |
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