CN105894198A - Work order processing method and device - Google Patents
Work order processing method and device Download PDFInfo
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- CN105894198A CN105894198A CN201610201575.9A CN201610201575A CN105894198A CN 105894198 A CN105894198 A CN 105894198A CN 201610201575 A CN201610201575 A CN 201610201575A CN 105894198 A CN105894198 A CN 105894198A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063116—Schedule adjustment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a work order processing method and device, wherein the method comprises the steps of: after an inspection worker inputs an order return instruction into a corresponding client, receiving the order return instruction forwarded by the client, wherein the order return instruction is used for request a server to return an assigned inspection work order in a work order to-be-processed pool of the client into a work order pool of the server; and according to the order return instruction, indicating the client to return the assigned low-pressure operation maintenance work order in the work order to-be-processed pool into the work order pool of the server. The work order processing method and device solve the technical problems in a related technology that the working pressure of a main station is increased and the order dispatching is unreasonable because a monitoring center main station dispatches orders actively and workers receives the orders passively.
Description
Technical field
The present invention relates to data processing field, in particular to a kind of worksheet method and device.
Background technology
At present, the worksheet mode that power system uses is: by the unification of main website of Surveillance center to corresponding work people
Member distributes work order.There is following defect in technique scheme: actively group of main website of Surveillance center is single, and staff passively connects
Single, not only can increase the operating pressure of main website, there will be simultaneously and send single irrational situation.
For the problems referred to above, effective solution is the most not yet proposed.
Summary of the invention
Embodiments provide a kind of worksheet method and device, at least to solve in correlation technique due to monitoring
Central master station actively group is single, the passive order of staff, causes main website operating pressure to increase, and group is single irrational
Technical problem.
An aspect according to embodiments of the present invention, it is provided that a kind of worksheet method, including: will patrol officer
After the client that instruction input of cancelling the order is corresponding, receive the instruction of cancelling the order that above-mentioned client forwards, wherein, above-mentioned finger of cancelling the order
Appointment in the pending pond of work order of above-mentioned client is patrolled and examined work order for request server and is returned to above-mentioned server by order
In trouble ticket pool；According to above-mentioned instruction of cancelling the order, indicate above-mentioned client that the above-mentioned appointment in pending for its work order pond is patrolled and examined work
Singly return in above-mentioned trouble ticket pool.
Further, according to above-mentioned instruction of cancelling the order, indicate above-mentioned client by the above-mentioned appointment in pending for its work order pond
Patrolling and examining after work order returns in above-mentioned trouble ticket pool, said method also includes: will rob single instrction above-mentioned patrol officer defeated
After entering above-mentioned client, receive the forwarding of above-mentioned client robs single instrction, and wherein, above-mentioned single instrction of robbing is for request
State server the above-mentioned appointment in above-mentioned trouble ticket pool is patrolled and examined work order to re-issue to above-mentioned client；According to above-mentioned competition for orders
Instruction, patrols and examines work order by the above-mentioned appointment in above-mentioned trouble ticket pool and re-issues to above-mentioned client, wherein, and above-mentioned client
End stores in the pending pond of above-mentioned work order again for the work order of patrolling and examining received and re-issued by above-mentioned server.
Further, robbing single instrction according to above-mentioned, work order is being patrolled and examined in the above-mentioned appointment in above-mentioned trouble ticket pool and re-issues
Before above-mentioned client, said method also includes: the above-mentioned appointment detected in above-mentioned trouble ticket pool has patrolled and examined work order the most
By other patrol officer's competition for orders, wherein, the above-mentioned appointment in above-mentioned trouble ticket pool being detected patrol and examine work order not by above-mentioned its
In the case of his patrol officer's competition for orders, perform to rob single instrction according to above-mentioned, the above-mentioned appointment in above-mentioned trouble ticket pool is patrolled and examined
Work order re-issues the step to above-mentioned client.
Further, said method also includes: receive and by patrolling and examining that above-mentioned server re-issues in above-mentioned client
After work order stores in the pending pond of above-mentioned work order again, and the single instrction above-mentioned client of input will be turned above-mentioned patrol officer
After end, receive the forwarding of above-mentioned client turns single instrction, and wherein, the above-mentioned single instrction that turns is for asking above-mentioned server to refer to
Show that the above-mentioned appointment being again stored in the pending pond of above-mentioned work order is patrolled and examined work order and is given to other patrol officers by above-mentioned client；
Turn single instrction according to above-mentioned, indicate above-mentioned client the above-mentioned appointment being again stored in the pending pond of above-mentioned work order to be patrolled and examined
Work order is given to other patrol officers.
Further, according to above-mentioned instruction of cancelling the order, indicate above-mentioned client by the above-mentioned appointment in pending for its work order pond
Patrolling and examining before work order returns in above-mentioned trouble ticket pool, said method also includes: detect above-mentioned instruction of cancelling the order the most legal,
Wherein, in the case of detecting that above-mentioned instruction of cancelling the order is legal, perform according to above-mentioned instruction of cancelling the order, indicate above-mentioned client
Above-mentioned appointment in pending for its work order pond is patrolled and examined work order and is returned to the step in above-mentioned trouble ticket pool by end.
Another aspect according to embodiments of the present invention, additionally provides a kind of work sheet processing device, including: first receives list
Unit, after patrol officer by client corresponding for instruction input of cancelling the order, receives the finger of cancelling the order that above-mentioned client forwards
Order, wherein, the appointment in the pending pond of work order of above-mentioned client is patrolled and examined work for request server by above-mentioned instruction of cancelling the order
Singly return in the trouble ticket pool of above-mentioned server；First indicating member, for according to above-mentioned instruction of cancelling the order, indicates above-mentioned
Above-mentioned appointment in pending for its work order pond is patrolled and examined work order and is returned in above-mentioned trouble ticket pool by client.
Further, said apparatus also includes: second receives unit, for according to above-mentioned instruction of cancelling the order, in instruction
State client and the above-mentioned appointment in pending for its work order pond is patrolled and examined after work order returns in above-mentioned trouble ticket pool, patrol above-mentioned
After inspection personnel will rob the single instrction above-mentioned client of input, receive the forwarding of above-mentioned client robs single instrction, wherein, above-mentioned
Rob single instrction to re-issue to above-mentioned visitor for asking above-mentioned server that the above-mentioned appointment in above-mentioned trouble ticket pool is patrolled and examined work order
Family end；Transmitting element, for robbing single instrction according to above-mentioned, patrols and examines work order again by the above-mentioned appointment in above-mentioned trouble ticket pool
Being issued to above-mentioned client, wherein, above-mentioned client is for receiving and patrolling and examining work order by what above-mentioned server re-issued
Again store in the pending pond of above-mentioned work order.
Further, said apparatus also includes: the first detector unit, for robbing single instrction according to above-mentioned, by above-mentioned
Above-mentioned appointment in trouble ticket pool is patrolled and examined work order and was re-issued before above-mentioned client, and that detects in above-mentioned trouble ticket pool is above-mentioned
Appointment patrols and examines work order the most by other patrol officer's competition for orders, wherein, above-mentioned transmitting element be additionally operable to detect above-mentioned
Above-mentioned appointment in trouble ticket pool patrols and examines work order not by the case of other patrol officer's competition for orders above-mentioned, performs to rob according to above-mentioned
Single instrction, patrols and examines work order by the above-mentioned appointment in above-mentioned trouble ticket pool and re-issues the step to above-mentioned client.
Further, said apparatus also includes: the 3rd receives unit, for receiving and by above-mentioned clothes in above-mentioned client
What business device re-issued patrol and examine after work order stores in the pending pond of above-mentioned work order again, and will turn above-mentioned patrol officer
After single instrction inputs above-mentioned client, receive the forwarding of above-mentioned client turns single instrction, and wherein, the above-mentioned single instrction that turns is used
Indicate above-mentioned client that the above-mentioned appointment being again stored in the pending pond of above-mentioned work order is patrolled and examined work in asking above-mentioned server
Singly it is given to other patrol officers；Second indicating member, for turning single instrction according to above-mentioned, indicates above-mentioned client by weight
The above-mentioned appointment being newly stored in the pending pond of above-mentioned work order is patrolled and examined work order and is given to other patrol officers.
Further, said apparatus also includes: the second detector unit, for according to above-mentioned instruction of cancelling the order, in instruction
State client and the above-mentioned appointment in pending for its work order pond is patrolled and examined before work order returns in above-mentioned trouble ticket pool, detect above-mentioned
Instruction of cancelling the order is the most legal, and wherein, above-mentioned first indicating member is additionally operable in the feelings detecting that above-mentioned instruction of cancelling the order is legal
Under condition, perform according to above-mentioned instruction of cancelling the order, indicate above-mentioned client that the above-mentioned appointment in pending for its work order pond is patrolled and examined work
Singly return to the step in above-mentioned trouble ticket pool.
In embodiments of the present invention, use the mode that patrol officer cancels the order, instruct input by cancelling the order patrol officer
After corresponding client, receive the instruction of cancelling the order that client forwards, wherein, cancel the order and instruct visitor for request server
Appointment in the pending pond of work order of family end is patrolled and examined in the trouble ticket pool that work order returns to server；According to instruction of cancelling the order, instruction
Appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by client, has reached patrol officer based on oneself
The actual flexible order of order ability or the purpose cancelled the order, it is achieved thereby that the single the most more reasonably technique effect of group, and then solve
Due to main website of Surveillance center actively group's list, the passive order of staff in correlation technique of having determined, cause main website operating pressure
Increase, and the single irrational technical problem of group.
Accompanying drawing explanation
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, this
Bright schematic description and description is used for explaining the present invention, is not intended that inappropriate limitation of the present invention.At accompanying drawing
In:
Fig. 1 is the flow chart of a kind of optional worksheet method according to embodiments of the present invention；
Fig. 2 is the schematic diagram of a kind of optional work sheet processing device according to embodiments of the present invention.
Detailed description of the invention
In order to make those skilled in the art be more fully understood that the present invention program, below in conjunction with in the embodiment of the present invention
Accompanying drawing, is clearly and completely described the technical scheme in the embodiment of the present invention, it is clear that described embodiment
It is only the embodiment of a present invention part rather than whole embodiments.Based on the embodiment in the present invention, ability
The every other embodiment that territory those of ordinary skill is obtained under not making creative work premise, all should belong to
The scope of protection of the invention.
It should be noted that term " first " in description and claims of this specification and above-mentioned accompanying drawing, "
Two " it is etc. for distinguishing similar object, without being used for describing specific order or precedence.Should be appreciated that this
Sample use data can exchange in the appropriate case, in order to embodiments of the invention described herein can with except
Here the order beyond those illustrating or describing is implemented.Additionally, term " includes " and " having " and they
Any deformation, it is intended that cover non-exclusive comprising, such as, contain series of steps or the process of unit, side
Method, system, product or equipment are not necessarily limited to those steps or the unit clearly listed, but can include the clearest
List or for intrinsic other step of these processes, method, product or equipment or unit.
Embodiment 1
According to embodiments of the present invention, it is provided that the embodiment of the method for a kind of worksheet method, it should be noted that
Step shown in the flow chart of accompanying drawing can perform in the computer system of such as one group of computer executable instructions, and
And, although show logical order in flow charts, but in some cases, can be to be different from order herein
Step shown or described by execution.
Fig. 1 is the flow chart of a kind of optional worksheet method according to embodiments of the present invention, as it is shown in figure 1, should
Method comprises the steps:
Step S102, after patrol officer is by client corresponding for instruction input of cancelling the order, receives cancelling the order of client forwarding
Instruction, wherein, the appointment in pending for the work order of client pond is patrolled and examined work order for request server and is return by instruction of cancelling the order
In the trouble ticket pool of server；
Step S104, according to instruction of cancelling the order, the appointment in pending for its work order pond is patrolled and examined work order and is returned to by instruction client
In trouble ticket pool.
In practical operation, patrol officer may get, because of maloperation, the work order task being difficult to, or,
Master station, when distributing work order, does not consider the factor such as order ability of order personnel, in this case, logical
Cross and function of cancelling the order is set in APP, it is achieved that support the purpose that user cancels the order.
Such as, by APP, patrol officer, after getting appointment work order, can check that the work order in the pending pond of work order is believed
Breath, if it find that the work order task oneself being difficult to, then can click in the pending pond of work order with this work order task
Corresponding patrols and examines work order (also referred to as specify and patrol and examine work order), is equivalent to him and have input instruction of cancelling the order, and now, APP is just
This instruction of cancelling the order can be sent to server, according to instruction of cancelling the order, server will determine whether that the other side cancels the order.If
Allowing, then respond above-mentioned cancelling the order, corresponding work order of patrolling and examining is retracted in the trouble ticket pool of server by instruction APP.So,
Move back work order function by setting, it is possible to achieve the patrol officer's autonomous right to choose to work order, and can reach rationally to divide
The purpose of allotment of labor's list resource.
By the embodiment of the present invention, use the mode that patrol officer cancels the order, instruct input by cancelling the order patrol officer
After corresponding client, receive the instruction of cancelling the order that client forwards, wherein, cancel the order and instruct visitor for request server
Appointment in the pending pond of work order of family end is patrolled and examined in the trouble ticket pool that work order returns to server；According to instruction of cancelling the order, instruction
Appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by client, has reached patrol officer based on oneself
The actual flexible order of order ability or the purpose cancelled the order, it is achieved thereby that the single the most more reasonably technique effect of group, and then solve
Due to main website of Surveillance center actively group's list, the passive order of staff in correlation technique of having determined, cause main website operating pressure
Increase, and the single irrational technical problem of group.
Alternatively, according to cancelling the order instruction, the appointment in pending for its work order pond is patrolled and examined work order and is returned to by instruction client
After in trouble ticket pool, said method also includes: after patrol officer will rob single instrction input client, receive client
Forward robs single instrction, wherein, rob single instrction for request server the appointment in trouble ticket pool patrolled and examined work order again under
Send to client；According to robbing single instrction, work order is patrolled and examined in the appointment in trouble ticket pool and re-issues to client, wherein,
Client stores in the pending pond of work order again for the work order of patrolling and examining received and re-issued by server.
It should be noted that the mobile phone that each needs go the on-the-spot patrol officer performing patrol task to be required at oneself is whole
Private client APP, this APP are installed on end and may be used for performing the technique scheme of the embodiment of the present invention.Specifically
Ground, patrol officer can check the work order situation in the trouble ticket pool of server by APP, if this patrol officer clicks on
In trouble ticket pool, certain patrols and examines work order (also referred to as specify patrol and examine work order), is equivalent to him and have input and rob single instrction, now,
This will be robbed single instrction and be sent to server by APP, and server will be according to robbing the instruction of single instrction by trouble ticket pool
Appointment is patrolled and examined work order and is issued in the APP of patrol officer.
By the embodiment of the present invention, arrange in APP and move back work order function and competition for orders function, it is possible to achieve patrol officer couple
The autonomous right to choose of work order, and by arranging competition for orders function so that staff also has an opportunity to go back on one's word after cancelling the order,
The system that further increases processes the motility of work order.It addition, pass through the embodiment of the present invention, it is also possible to reach rationally to divide
The purpose of allotment of labor's list resource.
Alternatively, according to robbing single instrction, the appointment in trouble ticket pool is patrolled and examined work order and re-issued before client,
Said method also includes: the appointment in detection trouble ticket pool patrols and examines work order the most by other patrol officer's competition for orders, wherein,
Appointment in trouble ticket pool being detected patrols and examines work order not by the case of other patrol officer's competition for orders, performs to refer to according to competition for orders
Order, patrols and examines work order by the appointment in trouble ticket pool and re-issues the step to client.
If what other patrol officers had got that aforementioned patrol officer returns patrols and examines work order, in this case, false
If server is directly in response to robbing single instrction, work order is patrolled and examined in the appointment in trouble ticket pool and re-issues to client, make correspondence
Patrol officer rob the work order responding the operation that has been carried out cancelling the order, do not simply fail to reach this purpose, and this visit
Ask and also can cause unnecessary burden to server.Therefore, according to robbing single instrction, the appointment in trouble ticket pool is patrolled and examined
Work order re-issued before client, and the appointment in detection trouble ticket pool is patrolled and examined work order and the most robbed by other patrol officers
Single, wherein, the appointment in trouble ticket pool being detected patrols and examines work order not by the case of other patrol officer's competition for orders, performs
According to robbing single instrction, work order is patrolled and examined in the appointment in trouble ticket pool and re-issues the step to client, service can be alleviated
The access burden of device.
Alternatively, said method also includes: the work order of patrolling and examining receiving in client and being re-issued by server is deposited again
After storing up in the pending pond of work order, and after patrol officer will turn single instrction input client, receive what client forwarded
Turn single instrction, wherein, turn single instrction and will again be stored in the pending pond of work order for request server instruction client
Appointment is patrolled and examined work order and is given to other patrol officers；According to turning single instrction, it is pending that instruction client will be stored in work order again
Appointment in pond is patrolled and examined work order and is given to other patrol officers.
Owing to patrol officer cancels the order, the operating process that server re-issues is more complicated, and server under this state
Operating pressure relatively big, in order to save server resource, it is simple to turn single between patrol officer flexibly, can be in APP
Arranging and turn a single function, now, server has only to determine whether that a side forwards work order to another according to turning single instrction
Side, and without accepting to cancel the order, issuing other patrol officers.Specifically, patrol officer is by clicking on the pending pond of work order
In appointment work order, input turns single instrction, and this is turned single instrction and is forwarded to server by APP, by server according to turning singly
Instruction decides whether to allow to turn single, if allowing, it indicates that APP continues executing with and turns single operation, otherwise instruction APP stops
Execution turns single operation.
Alternatively, according to cancelling the order instruction, the appointment in pending for its work order pond is patrolled and examined work order and is returned to by instruction client
Before in trouble ticket pool, said method also includes: detects instruction of cancelling the order the most legal, wherein, instruction of cancelling the order detected
In the case of legal, performing according to cancelling the order instruction, the appointment in pending for its work order pond is patrolled and examined work order and is moved back by instruction client
Return to the step in trouble ticket pool.
Wherein, detection is cancelled the order, and instruction is the most legal includes that the format and content detecting instruction of cancelling the order is the most legal, if legal,
Then according to cancelling the order instruction, the appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by instruction client, no
Then, it is not responding to above-mentioned instruction of cancelling the order.As such, it is possible to alleviate the response pressure of server.
Embodiment 2
According to embodiments of the present invention, it is provided that the device embodiment of a kind of work sheet processing device.
Fig. 2 is the schematic diagram of a kind of optional work sheet processing device according to embodiments of the present invention, as in figure 2 it is shown, should
Device includes: first receives unit 202, after patrol officer by client corresponding for instruction input of cancelling the order, connects
Receive the instruction of cancelling the order that client forwards, wherein, cancel the order and instruct in pending for the work order of client pond for request server
Appointment patrol and examine in the trouble ticket pool that work order returns to server；First indicating member 204, is used for according to cancelling the order instruction,
Appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by instruction client.
In practical operation, patrol officer may get, because of maloperation, the work order task being difficult to, or,
Master station, when distributing work order, does not consider the factor such as order ability of order personnel, in this case, logical
Cross and function of cancelling the order is set in APP, it is achieved that support the purpose that user cancels the order.
Such as, by APP, patrol officer, after getting appointment work order, can check that the work order in the pending pond of work order is believed
Breath, if it find that the work order task oneself being difficult to, then can click in the pending pond of work order with this work order task
Corresponding patrols and examines work order (also referred to as specify and patrol and examine work order), is equivalent to him and have input instruction of cancelling the order, and now, APP is just
This instruction of cancelling the order can be sent to server, according to instruction of cancelling the order, server will determine whether that the other side cancels the order.If
Allowing, then respond above-mentioned cancelling the order, corresponding work order of patrolling and examining is retracted in the trouble ticket pool of server by instruction APP.So,
Move back work order function by setting, it is possible to achieve the patrol officer's autonomous right to choose to work order, and can reach rationally to divide
The purpose of allotment of labor's list resource.
By the embodiment of the present invention, use the mode that patrol officer cancels the order, instruct input by cancelling the order patrol officer
After corresponding client, receive the instruction of cancelling the order that client forwards, wherein, cancel the order and instruct visitor for request server
Appointment in the pending pond of work order of family end is patrolled and examined in the trouble ticket pool that work order returns to server；According to instruction of cancelling the order, instruction
Appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by client, has reached patrol officer based on oneself
The actual flexible order of order ability or the purpose cancelled the order, it is achieved thereby that the single the most more reasonably technique effect of group, and then solve
Due to main website of Surveillance center actively group's list, the passive order of staff in correlation technique of having determined, cause main website operating pressure
Increase, and the single irrational technical problem of group.
Alternatively, said apparatus also includes: second receives unit, and for according to cancelling the order instruction, instruction client will
Appointment in the pending pond of its work order is patrolled and examined after work order returns in trouble ticket pool, will rob single instrction input visitor patrol officer
After the end of family, receive client forwarding robs single instrction, wherein, robs single instrction for request server by trouble ticket pool
Appointment is patrolled and examined work order and is re-issued to client；Transmitting element, for according to robbing single instrction, by the appointment in trouble ticket pool
Patrolling and examining work order to re-issue to client, wherein, client patrols and examines work order for receive and re-issued by server
Again store in the pending pond of work order.
It should be noted that the mobile phone that each needs go the on-the-spot patrol officer performing patrol task to be required at oneself is whole
Private client APP, this APP are installed on end and may be used for performing the technique scheme of the embodiment of the present invention.Specifically
Ground, patrol officer can check the work order situation in the trouble ticket pool of server by APP, if this patrol officer clicks on
In trouble ticket pool, certain patrols and examines work order (also referred to as specify patrol and examine work order), is equivalent to him and have input and rob single instrction, now,
This will be robbed single instrction and be sent to server by APP, and server will be according to robbing the instruction of single instrction by trouble ticket pool
Appointment is patrolled and examined work order and is issued in the APP of patrol officer.
By the embodiment of the present invention, arrange in APP and move back work order function and competition for orders function, it is possible to achieve patrol officer couple
The autonomous right to choose of work order, and by arranging competition for orders function so that staff also has an opportunity to go back on one's word after cancelling the order,
The system that further increases processes the motility of work order.It addition, pass through the embodiment of the present invention, it is also possible to reach rationally to divide
The purpose of allotment of labor's list resource.
Alternatively, said apparatus also includes: the first detector unit, for according to robbing single instrction, by trouble ticket pool
Appointment is patrolled and examined work order and was re-issued before client, and the appointment in detection trouble ticket pool is patrolled and examined work order and the most patrolled by other
Inspection personnel's competition for orders, wherein, the appointment that transmitting element is additionally operable in trouble ticket pool being detected is patrolled and examined work order and is not patrolled and examined by other
In the case of personnel's competition for orders, perform, according to robbing single instrction, the appointment in trouble ticket pool to be patrolled and examined work order and re-issues to client
The step of end.
If what other patrol officers had got that aforementioned patrol officer returns patrols and examines work order, in this case, false
If server is directly in response to robbing single instrction, work order is patrolled and examined in the appointment in trouble ticket pool and re-issues to client, make correspondence
Patrol officer rob the work order responding the operation that has been carried out cancelling the order, do not simply fail to reach this purpose, and this visit
Ask and also can cause unnecessary burden to server.Therefore, according to robbing single instrction, the appointment in trouble ticket pool is patrolled and examined
Work order re-issued before client, and the appointment in detection trouble ticket pool is patrolled and examined work order and the most robbed by other patrol officers
Single, wherein, the appointment in trouble ticket pool being detected patrols and examines work order not by the case of other patrol officer's competition for orders, performs
According to robbing single instrction, work order is patrolled and examined in the appointment in trouble ticket pool and re-issues the step to client, service can be alleviated
The access burden of device.
Alternatively, said apparatus also includes: the 3rd receive unit, for client receive and by server again under
Patrolling and examining of sending out be after work order stores in the pending pond of work order again, and will turn after single instrction inputs client patrol officer,
Receive client forwarding turns single instrction, wherein, turns single instrction and will again store for request server instruction client
Appointment in the pending pond of work order is patrolled and examined work order and is given to other patrol officers；Second indicating member, turns for basis and singly refers to
Order, the appointment being again stored in the pending pond of work order is patrolled and examined work order and is given to other patrol officers by instruction client.
Owing to patrol officer cancels the order, the operating process that server re-issues is more complicated, and server under this state
Operating pressure relatively big, in order to save server resource, it is simple to turn single between patrol officer flexibly, can be in APP
Arranging and turn a single function, now, server has only to determine whether that a side forwards work order to another according to turning single instrction
Side, and without accepting to cancel the order, issuing other patrol officers.Specifically, patrol officer is by clicking on the pending pond of work order
In appointment work order, input turns single instrction, and this is turned single instrction and is forwarded to server by APP, by server according to turning singly
Instruction decides whether to allow to turn single, if allowing, it indicates that APP continues executing with and turns single operation, otherwise instruction APP stops
Execution turns single operation.
Alternatively, said apparatus also includes: the second detector unit, and for according to cancelling the order instruction, instruction client will
Appointment in the pending pond of its work order is patrolled and examined before work order returns in trouble ticket pool, and detection instruction of cancelling the order is the most legal, wherein,
First indicating member is additionally operable in the case of detecting that instruction of cancelling the order is legal, performs, according to cancelling the order instruction, to indicate client
Appointment in pending for its work order pond is patrolled and examined the step that work order returns in trouble ticket pool by end.
Wherein, detection is cancelled the order, and instruction is the most legal includes that the format and content detecting instruction of cancelling the order is the most legal, if legal,
Then according to cancelling the order instruction, the appointment in pending for its work order pond is patrolled and examined work order and is returned in trouble ticket pool by instruction client, no
Then, it is not responding to above-mentioned instruction of cancelling the order.As such, it is possible to alleviate the response pressure of server.
The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.
In the above embodiment of the present invention, the description to each embodiment all emphasizes particularly on different fields, and does not has in certain embodiment
The part described in detail, may refer to the associated description of other embodiments.
In several embodiments provided herein, it should be understood that disclosed technology contents, can be passed through other
Mode realize.Wherein, device embodiment described above is only schematically, the division of the most described unit,
Can be that a kind of logic function divides, actual can have other dividing mode, the most multiple unit or assembly when realizing
Can in conjunction with or be desirably integrated into another system, or some features can be ignored, or does not performs.Another point, institute
The coupling each other shown or discuss or direct-coupling or communication connection can be by some interfaces, unit or mould
The INDIRECT COUPLING of block or communication connection, can be being electrical or other form.
The described unit illustrated as separating component can be or may not be physically separate, shows as unit
The parts shown can be or may not be physical location, i.e. may be located at a place, or can also be distributed to
On multiple unit.Some or all of unit therein can be selected according to the actual needs to realize the present embodiment scheme
Purpose.
It addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it is also possible to
It is that unit is individually physically present, it is also possible to two or more unit are integrated in a unit.Above-mentioned integrated
Unit both can realize to use the form of hardware, it would however also be possible to employ the form of SFU software functional unit realizes.
If described integrated unit is using the form realization of SFU software functional unit and as independent production marketing or use,
Can be stored in a computer read/write memory medium.Based on such understanding, technical scheme essence
On the part that in other words prior art contributed or this technical scheme completely or partially can be with software product
Form embodies, and this computer software product is stored in a storage medium, including some instructions with so that one
Platform computer equipment (can be for personal computer, server or the network equipment etc.) performs each embodiment institute of the present invention
State all or part of step of method.And aforesaid storage medium includes: USB flash disk, read only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), portable hard drive, magnetic disc or CD
Etc. the various media that can store program code.
The above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For Yuan, under the premise without departing from the principles of the invention, it is also possible to make some improvements and modifications, these improve and profit
Decorations also should be regarded as protection scope of the present invention.
Claims (10)
1. a worksheet method, it is characterised in that including:
After patrol officer is by client corresponding for instruction input of cancelling the order, receive the finger of cancelling the order that described client forwards
Order, wherein, described in cancel the order instruction for request server, the appointment in the pending pond of work order of described client is patrolled
Inspection work order returns in the trouble ticket pool of described server；
According to described instruction of cancelling the order, indicate described client that the described appointment in pending for its work order pond is patrolled and examined work order
Return in described trouble ticket pool.
Method the most according to claim 1, it is characterised in that in instruction of cancelling the order described in basis, indicates described client
Described appointment in pending for its work order pond is patrolled and examined after work order returns in described trouble ticket pool by end, and described method is also
Including:
After described patrol officer will rob the single instrction described client of input, receive the competition for orders that described client forwards
Instruction, wherein, described in rob single instrction for asking described server the described appointment in described trouble ticket pool to be patrolled and examined
Work order re-issues to described client；
Rob single instrction according to described, work order is patrolled and examined in the described appointment in described trouble ticket pool and re-issues to described visitor
Family end, wherein, described client stores again for the work order of patrolling and examining received and re-issued by described server
In the pending pond of described work order.
Method the most according to claim 2, it is characterised in that robbing single instrction described in basis, by described trouble ticket pool
In described appointment patrol and examine work order and re-issued before described client, described method also includes:
Detect the described appointment in described trouble ticket pool and patrol and examine work order the most by other patrol officer's competition for orders,
Wherein, the described appointment in described trouble ticket pool being detected is patrolled and examined work order and is not robbed by other patrol officers described
In the case of list, perform to rob single instrction described in basis, the described appointment in described trouble ticket pool is patrolled and examined work order again
It is issued to the step of described client.
Method the most according to claim 2, it is characterised in that described method also includes:
The work order of patrolling and examining receiving in described client and being re-issued by described server stores described work order again
After in pending pond, and after described patrol officer will turn the single instrction described client of input, receive described client
End forward turn single instrction, wherein, described in turn single instrction for ask described server indicate described client will
Again the described appointment being stored in the pending pond of described work order is patrolled and examined work order and is given to other patrol officers；
Turn single instrction according to described, indicate described in described client will be stored in the pending pond of described work order again
Appointment is patrolled and examined work order and is given to other patrol officers.
Method the most according to claim 1, it is characterised in that in instruction of cancelling the order described in basis, indicates described client
Described appointment in pending for its work order pond is patrolled and examined before work order returns in described trouble ticket pool by end, and described method is also
Including:
Instruction of cancelling the order described in detection is the most legal,
Wherein, in the case of instruction of cancelling the order described in detecting is legal, perform to cancel the order described in basis instruction, instruction
Described appointment in pending for its work order pond is patrolled and examined work order and is returned to the step in described trouble ticket pool by described client.
6. a work sheet processing device, it is characterised in that including:
First receives unit, after patrol officer by client corresponding for instruction input of cancelling the order, receives described
Client forward instruction of cancelling the order, wherein, described in cancel the order instruct for request server by the work of described client
Appointment in single pending pond is patrolled and examined in the trouble ticket pool that work order returns to described server；
First indicating member, for instruction of cancelling the order described in basis, indicates described client by pending for its work order pond
Described appointment patrol and examine work order and return in described trouble ticket pool.
Device the most according to claim 6, it is characterised in that described device also includes:
Second receives unit, in instruction of cancelling the order described in basis, indicates described client by pending for its work order pond
In described appointment patrol and examine after work order returns in described trouble ticket pool, single instrction will be robbed described patrol officer defeated
After entering described client, receive described client forward rob single instrction, wherein, described in rob single instrction for please
Ask described server that the described appointment in described trouble ticket pool is patrolled and examined work order to re-issue to described client；
Transmitting element, for robbing single instrction described in basis, patrols and examines work order weight by the described appointment in described trouble ticket pool
Newly being issued to described client, wherein, described client is for receiving and by patrolling that described server re-issues
Inspection work order stores in the pending pond of described work order again.
Device the most according to claim 7, it is characterised in that described device also includes:
First detector unit, for robbing single instrction described in basis, patrols and examines the described appointment in described trouble ticket pool
Work order re-issued before described client, and the described appointment detected in described trouble ticket pool has patrolled and examined work order the most
By other patrol officer's competition for orders,
Wherein, the described appointment that described transmitting element is additionally operable in described trouble ticket pool being detected patrol and examine work order not by
In the case of other patrol officer's competition for orders described, perform to rob single instrction, by the institute in described trouble ticket pool described in basis
State appointment to patrol and examine work order and re-issue the step to described client.
Device the most according to claim 7, it is characterised in that described device also includes:
3rd receives unit, for receiving in described client and patrolling and examining work order by what described server re-issued
Again after storing in the pending pond of described work order, and the single instrction described client of input will be turned described patrol officer
After end, receive described client forward turn single instrction, wherein, described in turn single instrction for asking described service
Device indicates described client that the described appointment being again stored in the pending pond of described work order is patrolled and examined work order and is given to other
Patrol officer；
Second indicating member, for turning single instrction described in basis, indicates described client to be again stored in described
Described appointment in the pending pond of work order is patrolled and examined work order and is given to other patrol officers.
Device the most according to claim 6, it is characterised in that described device also includes:
Second detector unit, in instruction of cancelling the order described in basis, indicates described client by pending for its work order pond
In described appointment patrol and examine before work order returns in described trouble ticket pool, instruction of cancelling the order described in detection is the most legal,
Wherein, described first indicating member is additionally operable to, in the case of instruction of cancelling the order described in detecting is legal, perform
According to described instruction of cancelling the order, indicate described client that the described appointment in pending for its work order pond is patrolled and examined work order and return
Step in described trouble ticket pool.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610201575.9A CN105894198A (en) | 2016-03-31 | 2016-03-31 | Work order processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610201575.9A CN105894198A (en) | 2016-03-31 | 2016-03-31 | Work order processing method and device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105894198A true CN105894198A (en) | 2016-08-24 |
Family
ID=57012069
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610201575.9A Pending CN105894198A (en) | 2016-03-31 | 2016-03-31 | Work order processing method and device |
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| CN (1) | CN105894198A (en) |
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| CN107633566A (en) * | 2017-08-25 | 2018-01-26 | 北京元心科技有限公司 | Patrol task management method and device |
| CN113347246A (en) * | 2021-05-31 | 2021-09-03 | 杭州海康威视数字技术股份有限公司 | Inspection method and device and electronic equipment |
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Application publication date: 20160824 |