CN112085225A - Operation and maintenance system and method for user side power equipment - Google Patents
Operation and maintenance system and method for user side power equipment Download PDFInfo
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Abstract
The invention discloses an operation and maintenance system and method for user side electric power equipment, and relates to the technical field of operation and maintenance management of electric power equipment; the system comprises a first terminal used for a user, a second terminal used for an electrician, a server, a communication device and a fault repair reporting module, wherein the server is respectively connected with the first terminal and the second terminal through the communication device and is communicated with the first terminal and the second terminal; the method comprises a fault repair step, wherein a user selects repair equipment on a map through a first terminal and forms repair information, and the first terminal sends the repair information to a server and completes fault repair; the operation and maintenance work efficiency is improved through the first terminal, the second terminal, the server, the communication device, the fault repair module and the like.
Description
Technical Field
The invention relates to the technical field of operation and maintenance management of power equipment, in particular to an operation and maintenance system and method of user-side power equipment.
Background
At present, the number of transformers which are transported by a power supply company for maintenance is large, the number of operation and maintenance personnel is small, and the operation and maintenance personnel undertake operation and maintenance work. In the actual operation, maintenance and management work, the problems of low working efficiency and poor user satisfaction exist.
Problems with the prior art and considerations:
how to solve the lower technical problem of fortune dimension work efficiency.
Disclosure of Invention
The invention aims to solve the technical problem of providing an operation and maintenance system and method of user side electric power equipment, which improve the operation and maintenance work efficiency through a first terminal, a second terminal, a server, a communication device, a fault repair module and the like.
In order to solve the technical problems, the technical scheme adopted by the invention is as follows: the operation and maintenance system of the user side power equipment comprises a first terminal used by a user, a second terminal used by an electrician, a server, a communication device and a fault reporting module, wherein the server is connected with the first terminal and the second terminal through the communication device and is communicated with the first terminal and the second terminal, the fault reporting module is used for selecting a piece of reporting equipment on a map through the first terminal and forming reporting information, the first terminal sends the reporting information to the server and completes fault reporting, and the reporting information comprises information of fault types, a reporting person, a contact phone, a reporting equipment address, fault description and a scene photo.
The further technical scheme is as follows: the work order service module is used for the server to receive the repair information sent by the first terminal, generate a first repair work order for electrician to repair the work order according to the repair information and send the first repair work order to the second terminal.
The further technical scheme is as follows: the system also comprises an order taking and receiving module, wherein the order taking and receiving module is used for receiving a first repair work order sent by the server through the second terminal, the electrician takes the first repair work order through the second terminal, the order taking is successful, and the second terminal generates order taking information and sends the order taking information to the server.
The further technical scheme is as follows: the order taking and receiving module is further used for unmanned order taking within the specified time, namely the server does not receive order taking information within the specified time, the server generates a second repair order according to the currently dispatchable electrician, and sends the second repair order to a second terminal of the corresponding electrician and completes dispatching.
The further technical scheme is as follows: the order taking and receiving module is also used for unmanned order taking within the specified time, namely the server does not receive order taking information within the specified time, the server generates dispatching prompt information and sends the dispatching prompt information to the third terminal, the administrator generates a second repair order according to the current dispatchable electrician through the third terminal, and the second repair order is sent to the second terminal of the corresponding electrician through the server and dispatching is completed.
The further technical scheme is as follows: the system further comprises a map navigation module, wherein the map navigation module is used for an electrician to navigate on a map through a second terminal, the second terminal generates electrician navigation information and sends the electrician navigation information to the server, a user reads the electrician navigation information from the server through the first terminal and displays the electrician navigation information on the map of the second terminal, and the electrician navigation information comprises information of the current position, the distance from a fault point and the predicted arrival time of the electrician.
The further technical scheme is as follows: the first terminal, the second terminal and the third terminal are all mobile terminals, the communication device is a wireless communication device, and the first terminal, the second terminal, the third terminal and the server are interconnected and communicated through the wireless communication device.
The further technical scheme is as follows: the mobile terminal is a smart phone, a tablet computer or a notebook computer.
The operation and maintenance method of the user side power equipment comprises the following steps that a fault repair is reported, a user selects repair equipment on a map through a first terminal and forms repair information, the repair information is sent to the server through the first terminal and the fault repair is completed, and the repair information comprises information of fault types, repair persons, contact phones, repair equipment addresses, fault description and on-site photos.
The further technical scheme is as follows: also based on a third terminal used by the administrator, the server being connected to and communicating with the third terminal through the communication means, further comprising the step of,
the work order service is characterized in that the server receives repair information sent by the first terminal, generates a first repair work order for electrician order taking and maintenance according to the repair information and sends the first repair work order to the second terminal;
the second terminal receives the first repair work order sent by the server, the electrician robs the first repair work order through the second terminal, the order is successfully received, and the second terminal generates order receiving information and sends the order receiving information to the server; the method comprises the steps that no person robs a bill within the specified time, namely, the server does not receive bill receiving information within the specified time, the server generates a second repair work order according to the currently dispatchable electrician and sends the second repair work order to a second terminal of the corresponding electrician and completes dispatching, or the server generates dispatch prompt information and sends the dispatch prompt information to a third terminal, a manager generates a second repair work order according to the currently dispatchable electrician through the third terminal, and the second repair work order is sent to the second terminal of the corresponding electrician through the server and completes dispatching;
and the user reads the electrician navigation information from the server through the first terminal and displays the electrician navigation information on the map of the second terminal, wherein the electrician navigation information comprises the information of the current position, the distance from a fault point and the predicted arrival time of the electrician.
Adopt the produced beneficial effect of above-mentioned technical scheme to lie in:
the operation and maintenance system of the user side power equipment comprises a first terminal used by a user, a second terminal used by an electrician, a server, a communication device and a fault reporting module, wherein the server is connected with the first terminal and the second terminal through the communication device and is communicated with the first terminal and the second terminal, the fault reporting module is used for selecting a piece of reporting equipment on a map through the first terminal and forming reporting information, the first terminal sends the reporting information to the server and completes fault reporting, and the reporting information comprises information of fault types, a reporting person, a contact phone, a reporting equipment address, fault description and a scene photo. According to the technical scheme, the operation and maintenance work efficiency is improved through the first terminal, the second terminal, the server, the communication device, the fault repair module and the like.
The operation and maintenance method of the user side power equipment comprises the following steps that a fault repair is reported, a user selects repair equipment on a map through a first terminal and forms repair information, the repair information is sent to the server through the first terminal and the fault repair is completed, and the repair information comprises information of fault types, repair persons, contact phones, repair equipment addresses, fault description and on-site photos. According to the technical scheme, the operation and maintenance work efficiency is improved through the steps of fault repair reporting and the like.
See detailed description of the preferred embodiments.
Drawings
FIG. 1 is a schematic block diagram of embodiment 1 of the present invention;
FIG. 2 is a schematic block diagram of embodiment 2 of the present invention;
FIG. 3 is a flowchart of embodiment 3 of the present invention;
FIG. 4 is an architectural diagram of the present invention;
fig. 5 is a business flow diagram of the present invention.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the application, its application, or uses. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present application, but the present application may be practiced in other ways than those described herein, and it will be apparent to those of ordinary skill in the art that the present application is not limited to the specific embodiments disclosed below.
Example 1:
as shown in fig. 1, the invention discloses an operation and maintenance system of user-side power equipment, which comprises a first smart phone used by a user, a second smart phone used by an electrician, a server, a wireless communication device, a fault repair module, a work order service module, a work order receiving module and a map navigation module, wherein the four program modules are all four, and the first smart phone, the second smart phone and the server are interconnected and intercommunicated with the ubiquitous internet of things through the wireless communication device.
And the fault repair reporting module is used for selecting repair equipment on a map and forming repair reporting information by a user through a first smart phone, the first smart phone sends the repair reporting information to the server and completes fault repair reporting, and the repair reporting information comprises information of fault types, repair reporters, contact phones, repair reporting equipment addresses, fault description and on-site photos.
And the work order service module is used for receiving the repair information sent by the first smart phone, generating a first repair work order for electrician to repair the work order according to the repair information and sending the first repair work order to the second smart phone.
The order taking and receiving module is used for enabling the second smart phone to receive the first repair work order sent by the server, enabling an electrician to take the first repair work order through the second smart phone in an emergency mode, enabling the order taking to be successful, and enabling the second smart phone to generate order receiving information and send the order receiving information to the server; and in the specified time, no person robs the order, namely the server does not receive order receiving information in the specified time, the server generates a second repair order according to the currently dispatchable electrician, and sends the second repair order to a second smart phone of the corresponding electrician and completes dispatching.
And the map navigation module is used for an electrician to navigate on a map through the second smart phone, the second smart phone generates electrician navigation information and sends the electrician navigation information to the server, the user reads the electrician navigation information from the server through the first smart phone and displays the electrician navigation information on the map of the second smart phone, and the electrician navigation information comprises the current position, the distance from a fault point and the predicted arrival time of the electrician.
The first smart phone, the second smart phone, the server, the wireless communication device and the corresponding communication connection technology are not described herein in detail for the prior art.
Example 2:
as shown in fig. 2, the difference between the embodiment 2 and the embodiment 1 is that the system further includes a third smart phone for the administrator to use, the order taking module is further configured to take the order without being taken by the administrator within a specified time, that is, the server does not receive order taking information within the specified time, the server generates dispatch prompt information and sends the dispatch prompt information to the third smart phone, the administrator generates a second repair order according to the currently dispatchable electrician through the third smart phone, and sends the second repair order to the second smart phone of the corresponding electrician through the server and completes dispatch.
The invention discloses an operation and maintenance system of user-side power equipment, which comprises a first smart phone used by a user, a second smart phone used by an electrician, a third smart phone used by an administrator, a server, a wireless communication device, a fault reporting and repairing module, a work order service module, a list robbing and receiving module and a map navigation module, wherein the four program modules are all four, and the first smart phone, the second smart phone, the third smart phone and the server are interconnected and intercommunicated with the ubiquitous Internet of things through the wireless communication device.
And the fault repair reporting module is used for selecting repair equipment on a map and forming repair reporting information by a user through a first smart phone, the first smart phone sends the repair reporting information to the server and completes fault repair reporting, and the repair reporting information comprises information of fault types, repair reporters, contact phones, repair reporting equipment addresses, fault description and on-site photos.
And the work order service module is used for receiving the repair information sent by the first smart phone, generating a first repair work order for electrician to repair the work order according to the repair information and sending the first repair work order to the second smart phone.
The order taking and receiving module is used for enabling the second smart phone to receive the first repair work order sent by the server, enabling an electrician to take the first repair work order through the second smart phone in an emergency mode, enabling the order taking to be successful, and enabling the second smart phone to generate order receiving information and send the order receiving information to the server; and in the specified time, no person robs the order, namely, the server does not receive order receiving information in the specified time, the server generates dispatching prompt information and sends the dispatching prompt information to a third smart phone, the administrator generates a second repair order according to the current dispatchable electrician through the third smart phone, and sends the second repair order to a second smart phone of the corresponding electrician through the server to complete dispatching.
And the map navigation module is used for an electrician to navigate on a map through the second smart phone, the second smart phone generates electrician navigation information and sends the electrician navigation information to the server, the user reads the electrician navigation information from the server through the first smart phone and displays the electrician navigation information on the map of the second smart phone, and the electrician navigation information comprises the current position, the distance from a fault point and the predicted arrival time of the electrician.
The first smart phone, the second smart phone, the third smart phone, the server, the wireless communication device and the corresponding communication connection technology are not described herein in detail for the prior art.
Example 3:
as shown in fig. 3, the present invention discloses an operation and maintenance method for a user-side power device, which is based on the system of embodiment 1, and includes the following steps:
s1 fault report
The user selects repair equipment on the map through the first smart phone and forms repair information, the first smart phone sends the repair information to the server and completes fault repair, and the repair information comprises information of fault types, repair persons, contact phones, repair equipment addresses, fault descriptions and field photos.
S2 work order service
The server receives the repair information sent by the first smart phone, generates a first repair work order for electrician to repair the work order according to the repair information and sends the first repair work order to the second smart phone.
S3 order taking and receiving
The second smart phone receives the first repair work order sent by the server, the electrician robs the first repair work order through the second smart phone, the order is successfully received, and the second smart phone generates order receiving information and sends the order receiving information to the server; and in the specified time, no person robs the order, namely the server does not receive order receiving information in the specified time, and the server generates a second repair order according to the currently dispatchable electrician, sends the second repair order to a second smart phone of the corresponding electrician and completes dispatching.
S4 map navigation
And the user reads the electrician navigation information from the server through the first smart phone and displays the electrician navigation information on the map of the second smart phone, wherein the electrician navigation information comprises the current position, the distance from the fault point and the predicted arrival time of the electrician.
Example 4:
embodiment 4 is different from embodiment 3 in that, in step S3, no order is taken within a predetermined time, that is, the server does not receive order receiving information within the predetermined time, the server generates dispatch prompt information and sends the dispatch prompt information to a third smart phone, the administrator generates a second repair order according to the currently dispatchable electrician through the third smart phone, and sends the second repair order to the second smart phone of the corresponding electrician through the server to complete dispatch.
The invention discloses an operation and maintenance method of user side electric power equipment, which is based on a system of embodiment 1 and comprises the following steps:
s1 fault report
The user selects repair equipment on the map through the first smart phone and forms repair information, the first smart phone sends the repair information to the server and completes fault repair, and the repair information comprises information of fault types, repair persons, contact phones, repair equipment addresses, fault descriptions and field photos.
S2 work order service
The server receives the repair information sent by the first smart phone, generates a first repair work order for electrician to repair the work order according to the repair information and sends the first repair work order to the second smart phone.
S3 order taking and receiving
The second smart phone receives the first repair work order sent by the server, the electrician robs the first repair work order through the second smart phone, the order is successfully received, and the second smart phone generates order receiving information and sends the order receiving information to the server; and in the specified time, no person robs the order, namely, the server does not receive order receiving information in the specified time, the server generates dispatching prompt information and sends the dispatching prompt information to a third smart phone, an administrator generates a second repair order according to the current dispatchable electrician through the third smart phone, and sends the second repair order to a second smart phone of the corresponding electrician through the server to complete dispatching.
S4 map navigation
And the user reads the electrician navigation information from the server through the first smart phone and displays the electrician navigation information on the map of the second smart phone, wherein the electrician navigation information comprises the current position, the distance from the fault point and the predicted arrival time of the electrician.
The invention concept of the application is as follows:
including the first terminal that is used for the user to use, the second terminal that is used for electrician to use, server and communication device and trouble report module, the server passes through communication device and is connected and communicate with first terminal and second terminal respectively, the trouble reports the module for the user reports the information through the selection of first terminal on the map and reports the repair equipment and forms and reports the repair information, first terminal will report the repair information and send to the server and accomplish the trouble and report the repair, report the repair information and include the information of fault type, the person of reporting the repair, contact telephone, report repair equipment address, the description of the trouble and on-the-spot photo, it reports the repair module etc. through first terminal, the second terminal, server and communication device and trouble, the realization has improved fortune dimension work efficiency.
Ticker electrician APP project introduction:
at present, a plurality of power supply companies take the place of maintenance and operation transformers 70, and dozens of operation and maintenance personnel undertake operation and maintenance and repair work. With the continuous deepening of the marketization construction of the power enterprises, the situation of monopoly in the power industry is broken, the power supply enterprises face the important pressure of new energy competition, high public concern, aggravation of contradiction of social power requirements and the like, the concept of how the power supply enterprises still win social satisfaction and continuous development of the market under the increasingly severe market environment must be changed, the relationship between the power supply enterprises and customers is comprehensively promoted by establishing a customer service system which takes customer requirements as guidance from the aspect of paying attention to the relationship between the enterprises, and the enterprise competitiveness is improved.
The Customs electrician APP establishes a bridge for communication between operation and maintenance rush-repair personnel and a user, so that the fault repair of the user is as convenient as XX taxi taking and XX meal ordering, the power supply enterprise rush-repair dispatching personnel and the operation and maintenance rush-repair personnel start a ticket receiving mode as an express driver waiting for ticket receiving and a restaurant boss, the user grasps the rush-repair process in real time through the APP, the completed rush-repair service can be evaluated, the operation and maintenance personnel evaluate the health condition of user equipment, and all work is transparent and trackable.
1. The relation between a client → a power generation and maintenance transportation device (transformer) → power supply enterprise first-aid repair dispatching and first-aid repair personnel is established.
2. And displaying the position information of the static transformer by using an internet electronic map, acquiring the current position of the online first-aid repair personnel in real time, and positioning and logging in the position of the enterprise customer.
3. A user issues a transformer fault demand through a quick fault repair reporting channel of the transformer, the work order issuing duration is dynamically timed, and after emergency repair personnel receive orders, the work order receiving mode is entered.
4. After the emergency repair operation and maintenance personnel log in the ticker electrician APP, the user issued fault repair information is acquired in real time, the order grabbing and receiving mode is started, and after receiving the order, the system automatically establishes the relationship between the user repair personnel and the receiving person, and can realize telephone intercommunication, position sharing, information intercommunication and the like.
5. And establishing a background manager dispatching control mechanism, and dispatching the order to the optimal operation and maintenance personnel for fault treatment according to the corresponding resources by the dispatcher under the condition of no order grabbing and receiving by people.
6. And a multi-person cooperative work mechanism is established to support multiple operation and maintenance personnel to jointly complete the response work of the same repair task.
Description of the technical solution:
as shown in fig. 4, the project architecture includes a data layer, a service layer and an application layer, the data layer provides a service resource database support for the entire system, the service layer provides a logic service support and a message push service for the service layer, and the application layer provides a required application function for users, electricians and managers.
Fig. 5 shows a general service flow diagram of the system.
The system is an APP application program based on an Android mobile phone, comprises a user side mode, an electrician side mode and a management side mode, and provides corresponding functions for electricity utilization customers, operation and maintenance electricians and company management personnel respectively.
1. User side
1.1, failure repair
And a function of reporting and repairing the fault of the rapid equipment is provided for a user. The module is designed based on a geographic information map, a user can select equipment on the map and can report faults for the selected equipment, and the report content comprises information such as fault types, report persons, contact phones, report equipment addresses, fault descriptions and on-site pictures.
1.2, historical report of repairment
The module provides a user with the functions of reporting and repairing work orders and processing conditions of historical faults of single equipment, and can visually check the historical repair conditions of the equipment, the health evaluation of emergency repair personnel on the equipment and the like.
1.3 map navigation
After the user fault repair is completed, the system adopts two modes of map display and text information display, displays the current position of the order taking electrician, the distance from a fault point, the time for reaching and other information in real time, provides a contact telephone, enables the user to know the dynamic state of operation and maintenance personnel in real time, and improves the user application experience effect.
1.4 registration application
The client side user needs to use the mobile phone number to submit a user registration application on the APP, the necessary registration information is filled in, the user is sent to the management side, the user can take effect after the approval is checked by the company operation and maintenance staff, the user is informed of passing the approval by means of short messages and the like, and the user can log in the ticker electrician APP for fault repair.
2. Electrician side
2.1, order taking
The operation and maintenance electrician can perform order grabbing operation on the repair work order on the interface, if the repair work order is assigned by the dispatcher, the operation and maintenance electrician can receive the order, and after the order grabbing or the order receiving is successful, the electrician performs work order response and processing work on the My work order module, and the system automatically jumps to map navigation.
2.2 My worksheet
The module lists all historical work orders of current loggers in reverse time sequence, unprocessed work orders are placed at the forefront, processed historical work orders are clicked, the processing details of the historical work orders can be checked, and map navigation is automatically skipped when unprocessed work orders are clicked.
2.3 map navigation
In this module, the operation and maintenance electrician can check the current position of oneself, the kilometer number apart from the fault point on the map in real time, how long it takes to reach the fault scene, information such as the position of the user that has reported for repairment.
3. Management side
3.1 scheduling order
If no person robs the order within the specified time, the background management personnel can actively contact the client and the operation and maintenance electrician, and manually send the order to the appropriate operation and maintenance electrician to carry out work on the fault site.
3.2 Equipment archives
The module is used for managing and checking the client side equipment files, and if information change occurs, managers can maintain the equipment information.
3.3 electrician's file storehouse
And establishing a file library of the operation and maintenance electrician, mastering and controlling the working state of the electrician, and managing a system login account number of the operation and maintenance electrician.
3.4 user management
The module provides the functions of inquiring and managing the information of the registered user at the client side, and can develop the work of applying for approval of the user registration and the like.
3.5 work order statistics
The module provides a work order counting function according to multiple conditions of electricians, time periods, lines, users and the like, and can reflect data information such as the order receiving quantity of the operation and maintenance electricians.
After the application runs secretly for a period of time, the feedback of field technicians has the advantages that:
with the continuous deepening of the marketization construction of the power enterprises, the situation of monopoly in the power industry is broken, the power supply enterprises face the major pressure of new energy competition, high public concern, increased contradiction of social power demand and the like, the power supply enterprises want to obtain social satisfaction and continuous market development under the increasingly severe market environment, the concept must be changed, the relationship between the enterprises and the clients is comprehensively promoted by establishing a client service system which takes the client demand as the guide from the attention of the relationship between the enterprises and the clients, and the enterprise competitiveness is improved. Companies always supervise the operation target of providing high-quality service for customers, inherit the service concept of 'power consumption by you and our mind', and continuously strive to improve the service level, optimize the service standard and the service behavior and improve the service efficiency. The 'ticker electrician' is another work of a power supply company in the aspect of improving the service level of a client, a communication bridge between a detection service worker and the client is built, functions of information service, early warning reminding, service process tracking and the like are provided from the client experience, and the social image of the company is effectively improved.
At present, companies provide substitute operation and maintenance service for more than 70 transformers of the transportation bureau and the comprehensive law enforcement bureau, and are equipped with deep operation and maintenance personnel to undertake the operation and maintenance, overhaul, patrol, consultation and other services of client equipment. The application of the ticker electrician provides a convenient and rapid repair and consultation channel for the client by taking service as guidance, and the company operation and maintenance maintainer opens a form-robbing and form-receiving mode at any time to actively serve the client; the customer can master the whole process of personnel presence, emergency repair and maintenance in real time and evaluate the completed service; the health condition of the user equipment is regularly evaluated by the operation and inspection service personnel, the operation condition of the equipment can be known at any time, all service works can be transparently tracked, and can be checked and counted at any time, so that work marks are left.
One, provide convenient and fast to report and consult the channel for customer
The platform establishes an organic communication relationship among a client system person, a power supply company rush-repair scheduling person and an operation and maintenance maintainer. In the process from the bill reporting of a client, to the bill robbing and receiving of an electrician and to the completion of the work order processing, the ticker electrician is carried out all the time, so that three persons can be conveniently and quickly and directly contacted, and work communication and coordination are smooth and unimpeded through various modes such as intercommunication telephone, position sharing, information intercommunication and the like, and the work efficiency and the client experience are effectively improved.
Second, the operation and maintenance service scene is fully mastered
The platform applies an internet electronic map, accurately displays position information of a transformer, a power supply station and the like of a client, and the client can check information of the current position, the remaining arrival time, the traveling path and the like of the order taking rush-repair personnel in real time. After the maintainers arrive at the field, the clients can know the whole processes of fault investigation and evaluation, material allocation, field fault treatment and the like in real time.
After the operation and maintenance maintainers arrive at the site, the operation and maintenance maintainers are carried out according to the following procedures:
1. and (3) field investigation stage: and (5) arriving at the site to carry out site survey, and filling a survey record.
2. And a fault judgment stage: and after the investigation is finished, fault characterization is carried out, fault reasons are located, and a fault processing scheme is formulated.
3. A material preparation stage: after the on-site investigation is finished, the material requirements are filled according to the processing scheme, the team leader confirms, and the team member prepares the materials.
4. The personnel go to the site: and the maintainer goes to the site to carry out fault treatment.
5. And (3) field maintenance stage: recording key information of field maintenance process, material use, accessory use, field detection and the like.
6. And (3) completion acceptance stage: and after the fault processing is finished, the executive fills the fault processing condition, the equipment operation condition, the completion acceptance result and the like, and finishes the work order.
Thirdly, establishing a scheduling, allocating and supervising control mechanism
The platform establishes a work order dispatching and monitoring management and control mechanism for dealing with the situations of unmanned order grabbing and receiving, the system automatically pushes the work orders which are not received 10 minutes after the customer reports the repair to the power dispatching, the power dispatching dispatches the orders to the optimal operation and maintenance personnel to carry out the work on site according to the information of the customer report content, the on-line electrician, the electrician grade, the electrician distance from a fault point and the like, and meanwhile, a multi-person cooperative work management mechanism is established to support the multiple operation and maintenance personnel to jointly complete the response work of the same repair task.
Fourthly, constructing a customer service evaluation management mechanism
Evaluation of the customer on the inspection personnel: and evaluating from the aspects of order receiving timeliness, arrival time, service attitude, professional level, failure processing satisfaction and the like, and setting five star levels.
The health condition of the client equipment is evaluated by the operation personnel: and (4) giving equipment health evaluation (poor, general, good and good) according to the operation years (3 years, 5-10 years and more than 10 years) of the equipment, the annual fault frequency, the fault content of the past times and the like.
The company carries out weekly ranking and monthly summarization on the operation and inspection personnel, and effectively mobilizes the working enthusiasm of the operation and inspection personnel by matching with a performance assessment system, thereby improving the quality of customer service.
Fifthly, establishing a workload summary statistics and assistant decision analysis support system
The platform provides multi-dimensional query statistics and provides assistant decision analysis data support for company managers. The client can inquire all worksheets provided by a company, such as first-aid repair, patrol, partial discharge test, business consultation and the like on a ticker electrician APP at any time, and can count the workload according to multiple dimensions, such as times, materials, accessories, fault classification and the like. The company manager can master the working condition of each customer service in real time, master the customer service feedback opinions, and provide an auxiliary decision basis for optimizing service efficiency, improving service level and improving service quality.
The establishment of the Customs electrician is a major breakthrough of a power supply company in improving the service level of a client, effectively shortens the distance between company operation and maintenance service personnel and the client, ensures that the whole operation and maintenance service process is completely transparent to the client, provides convenient conditions for smoothly developing operation and maintenance work, greatly improves the experience of the client, and effectively improves the social image of the power supply company.
User manual:
1. installation and initialization
The steps are described as the installation and initialization process needed for using the software, including the loading form of the program, all the operation commands in the installation and initialization process, the reaction and reply of the system to the commands, the test case for representing the completion of the installation work, etc.
1.1 Business logic layer installation and configuration
The operating system case is described in detail, as well as the operating system connections to the database.
Client environment
Operating the system: APP application program based on Android mobile phone
Operating a memory and: without special requirements
Network environment: the connection to the application server may be in the HTTP protocol.
1.2 mounting and configuring
The installation program can be operated and installed by clicking according to the APK installation program of the Cutta electrician of the power supply company based on the Android mobile phone.
2. Description of the operation
2.1 starting System
Clicking the ticker electrician APP which is successfully installed to start, and entering a system login interface to log in the system.
2.2, Login System
The client side user needs to use the mobile phone number to provide a user registration application on the APP, the necessary registration information is filled in, the user is sent to the management side, and after the approval is checked and approved by the company operation and maintenance staff, the user is informed of the availability of the approved party through a short message.
And after entering a system login interface and inputting a user name and a password, clicking the user name and the password to immediately log in, and entering the system after the user name and the password are verified.
2.3 user side use show
2.3.1 user side working section surface fault repair
The user selects the fault equipment on the logged map interface, and can report the fault for the selected equipment and click < report >.
The repair contents comprise information such as fault types, emergency degrees, contact persons, contact telephones, fault descriptions, scene pictures and the like, the repair contents are filled, the < submission > repair is clicked, and a fault work order is generated. And the fault work order is subjected to order grabbing by maintenance personnel at the electrician side or is dispatched by the dispatching side.
2.3.2 troubleshooting amendment and deletion
After the user reports the repair of the fault repair work order, the work order state displays 'the order is released', and the submitted work order can be edited, stored and deleted.
2.3.3 user-side map navigation
After the user fault repair is completed, the system adopts two modes of map display and text information display, displays the current position of the order taking electrician, the distance from a fault point, the arrival of multiple times and other information in real time, provides a contact telephone, enables the user to know the dynamic state of operation and maintenance personnel in real time, and improves the user application experience effect.
2.3.4 user side History repair
The historical fault repair work order record and query of a single device can check the state (the order is released, the order is received, the order is arrived, the evaluation is waited for, the evaluation is carried out and the like) and the detailed information of the work order, the detailed information of the work order can be checked by clicking one work order which is reported to be repaired, the detailed information comprises the conditions of user filling, electrician verification, first-aid repair progress and evaluation, and the satisfaction evaluation can be carried out on the work order after the work order is subjected to first-aid repair.
2.3.5 user side < My > work order
The user side < my > module mainly comprises < my equipment >, < missed work order >, < to-be-evaluated >, < all work orders >, < repair electrician >, and can check fault information records of my equipment, information of missed work orders, work orders needing to be evaluated, information of all work orders, corresponding repair electrician information and the like.
The < my > module at the user side can set information such as message reminding, password setting, manual complaints and version updating.
2.4 electrician side use show
2.4.1, order taking
The operation and maintenance electrician can perform order grabbing operation on the repair work order on the interface, if the repair work order is assigned by the dispatcher, the operation and maintenance electrician can receive the order, and after the order grabbing or the order receiving is successful, the electrician performs work order response and processing work on the My work order module, and the system automatically jumps to map navigation. And clicking the arrival according to the map navigation information when the system arrives at the maintenance site after order receiving, and automatically acquiring the arrival time by the system.
2.4.2 map navigation and work order processing
After the order is successfully robbed or accepted, the electrician performs order response and processing work in the work order module, and the system automatically jumps to map navigation. And clicking the arrival according to the map navigation information when the system arrives at the maintenance site after order receiving, and automatically acquiring the arrival time by the system.
The information maintenance of the electrician side work order processing interface needs to complete the necessary item of maintenance information, the picture of the maintenance is uploaded and clicked to complete the filling of the first-aid repair progress, and the operation flow is as follows:
2.4.3 electrician side < My > work order
The electrician side < my > module mainly comprises < unfinished >, < unevaluated >, < to-be-evaluated >, < all work orders >, < points >, and can check and edit the information records of my unfinished fault work orders, check the information of the unevaluated fault work orders, the information conditions of all work orders, corresponding maintenance electrician point information and the like.
The electrician side < my > module can set information such as message reminding, password setting, manual complaints and version updating.
2.5 management side use show
2.5.1 scheduling order
In the specified time, if no person robs the order, the background scheduling management personnel can actively contact the client and the operation and maintenance electrician, and manually send the order to the appropriate operation and maintenance electrician to carry out work on the fault site.
2.5.2 scheduling side < My > work order
The < my > module at the dispatching side mainly comprises < work order >, < integral >, < client >, all the work order information which is already issued can be checked by clicking the < work order > button, the information of the missed work order can be checked, and meanwhile, a dispatching administrator can judge to manually dispatch the work order. Clicking the < points > button can view the individual electrician maintenance points. Clicking the < customer > button may view the repair statistics for the relevant customer.
The < my > module at the scheduling side can set information such as message reminding, password setting, manual complaints and version updating.
2.5.3, Administrator registration and examination
The module provides the functions of inquiring and managing the information of the registered user at the client side, and can develop the work of applying for approval of the user registration and the like.
The administrator side < my > module mainly comprises a < work order >, < integral >, < client >, < registration audit >, all the work order information which is already issued can be checked by clicking the < work order > button, the information of the missed work order can be checked, and meanwhile, the scheduling administrator can judge to manually dispatch the work order. Clicking the < points > button can view the individual electrician maintenance points. Clicking the < customer > button may view the repair statistics for the relevant customer.
The administrator side < my > module may set message reminders, password settings, manual complaints, version updates, and the like.
2.6, Exit System
And clicking a safe exit button of the system, and directly closing the webpage window to exit the system.
Claims (10)
1. An operation and maintenance system of user side power equipment is characterized in that: the system comprises a first terminal used for a user, a second terminal used for an electrician, a server, a communication device and a fault repair reporting module, wherein the server is connected with the first terminal and the second terminal through the communication device and is communicated with the first terminal and the second terminal, the fault repair reporting module is used for the user to select repair reporting equipment on a map through the first terminal and form repair reporting information, the first terminal sends the repair reporting information to the server and completes fault repair reporting, and the repair reporting information comprises information of fault types, repair reporters, contact phones, repair reporting equipment addresses, fault description and on-site photos.
2. The operation and maintenance system of the user-side electric power equipment according to claim 1, characterized in that: the work order service module is used for the server to receive the repair information sent by the first terminal, generate a first repair work order for electrician to repair the work order according to the repair information and send the first repair work order to the second terminal.
3. The operation and maintenance system of the user-side electric power equipment according to claim 2, characterized in that: the system also comprises an order taking and receiving module, wherein the order taking and receiving module is used for receiving a first repair work order sent by the server through the second terminal, the electrician takes the first repair work order through the second terminal, the order taking is successful, and the second terminal generates order taking information and sends the order taking information to the server.
4. The operation and maintenance system of the user-side electric power equipment according to claim 3, characterized in that: the order taking and receiving module is further used for unmanned order taking within the specified time, namely the server does not receive order taking information within the specified time, the server generates a second repair order according to the currently dispatchable electrician, and sends the second repair order to a second terminal of the corresponding electrician and completes dispatching.
5. The operation and maintenance system of the user-side electric power equipment according to claim 3, characterized in that: still including being used for the third terminal that the administrator used, the server passes through communication device and is connected and communicate with the third terminal, the order of robbing connects the single module, still is used for unmanned order of robbing in the specified time, and the server does not receive the order information of connecing in the specified time promptly, and the server generates dispatch prompt message and sends to the third terminal, and the administrator generates the second through the third terminal according to the electrician that can dispatch at present and reports the work order, reports the work order with the second and reports the work order and sends to corresponding electrician's second terminal and accomplish the dispatch.
6. The operation and maintenance system of the user-side electric power equipment according to claim 1, characterized in that: the system further comprises a map navigation module, wherein the map navigation module is used for an electrician to navigate on a map through a second terminal, the second terminal generates electrician navigation information and sends the electrician navigation information to the server, a user reads the electrician navigation information from the server through the first terminal and displays the electrician navigation information on the map of the second terminal, and the electrician navigation information comprises information of the current position, the distance from a fault point and the predicted arrival time of the electrician.
7. The operation and maintenance system of the user-side electric power equipment according to claim 1, characterized in that: the first terminal, the second terminal and the third terminal are all mobile terminals, the communication device is a wireless communication device, and the first terminal, the second terminal, the third terminal and the server are interconnected and communicated through the wireless communication device.
8. The operation and maintenance system of the user-side electric power equipment according to claim 7, wherein: the mobile terminal is a smart phone, a tablet computer or a notebook computer.
9. An operation and maintenance method for user side electric power equipment is characterized by comprising the following steps: the method comprises the following steps that a first terminal used by a user, a second terminal used by an electrician, a server and a communication device are used, the server is respectively connected with the first terminal and the second terminal through the communication device and communicates with the first terminal and the second terminal, fault repair is reported, the user selects repair reporting equipment on a map through the first terminal and forms repair reporting information, the first terminal sends the repair reporting information to the server and completes the fault repair, and the repair reporting information comprises information of fault types, repair reporters, contact phones, repair reporting equipment addresses, fault description and on-site photos.
10. The operation and maintenance method of the user-side electric power equipment according to claim 9, wherein: also based on a third terminal used by the administrator, the server being connected to and communicating with the third terminal through the communication means, further comprising the step of,
the work order service is characterized in that the server receives repair information sent by the first terminal, generates a first repair work order for electrician order taking and maintenance according to the repair information and sends the first repair work order to the second terminal;
the second terminal receives the first repair work order sent by the server, the electrician robs the first repair work order through the second terminal, the order is successfully received, and the second terminal generates order receiving information and sends the order receiving information to the server; the method comprises the steps that no person robs a bill within the specified time, namely, the server does not receive bill receiving information within the specified time, the server generates a second repair work order according to the currently dispatchable electrician and sends the second repair work order to a second terminal of the corresponding electrician and completes dispatching, or the server generates dispatch prompt information and sends the dispatch prompt information to a third terminal, a manager generates a second repair work order according to the currently dispatchable electrician through the third terminal, and the second repair work order is sent to the second terminal of the corresponding electrician through the server and completes dispatching;
and the user reads the electrician navigation information from the server through the first terminal and displays the electrician navigation information on the map of the second terminal, wherein the electrician navigation information comprises the information of the current position, the distance from a fault point and the predicted arrival time of the electrician.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010836837.5A CN112085225A (en) | 2020-08-19 | 2020-08-19 | Operation and maintenance system and method for user side power equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010836837.5A CN112085225A (en) | 2020-08-19 | 2020-08-19 | Operation and maintenance system and method for user side power equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112085225A true CN112085225A (en) | 2020-12-15 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010836837.5A Pending CN112085225A (en) | 2020-08-19 | 2020-08-19 | Operation and maintenance system and method for user side power equipment |
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| Country | Link |
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| CN (1) | CN112085225A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113033844A (en) * | 2021-04-23 | 2021-06-25 | 贵州兴泰科技有限公司 | Equipment maintenance service system and method |
| CN114742485A (en) * | 2022-06-13 | 2022-07-12 | 北京神州光大科技有限公司 | Information processing method and system for IT system maintenance service |
| CN116070866A (en) * | 2023-02-03 | 2023-05-05 | 国任财产保险股份有限公司 | Barrier reporting management system for business system |
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| CN105427040A (en) * | 2015-11-17 | 2016-03-23 | 国家电网公司 | Convenient electric power repair service method and system |
| CN108537346A (en) * | 2017-12-29 | 2018-09-14 | 沈越 | Method of servicing and system are reported in a kind of equipment fault for repairment |
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| CN105427040A (en) * | 2015-11-17 | 2016-03-23 | 国家电网公司 | Convenient electric power repair service method and system |
| CN108537346A (en) * | 2017-12-29 | 2018-09-14 | 沈越 | Method of servicing and system are reported in a kind of equipment fault for repairment |
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| CN113033844A (en) * | 2021-04-23 | 2021-06-25 | 贵州兴泰科技有限公司 | Equipment maintenance service system and method |
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