CN113033844A - Equipment maintenance service system and method - Google Patents
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Abstract
The invention relates to the technical field of electric power equipment maintenance, and provides an equipment maintenance service system which comprises an enterprise end, a server and a maintenance end, wherein the enterprise end is connected with the server through a network; the enterprise end comprises a work order submitting module used for submitting a fault work order to the server; the server comprises a communication module for acquiring a fault work order; the issuing module is used for issuing the fault work order as a fault work order to be received; the maintenance end comprises a work order receiving module used for submitting work order selection information; the communication module is also used for acquiring the work order selection information uploaded by the repair end, and the issuing module issues the fault work order corresponding to the work order selection information as the received fault work order; the enterprise terminal also comprises a confirmation module used for sending maintenance confirmation information to the server. The invention also provides an equipment maintenance service method.
Description
Technical Field
The invention relates to the technical field of power equipment maintenance, in particular to an equipment maintenance service system and an equipment maintenance service method.
Background
The operation of the electric equipment is affected by the faults and the abnormalities of the electric equipment. After the power equipment breaks down, if the enterprise does not have an operation and maintenance department, the enterprise may not have corresponding maintenance capability, and a manufacturer or a third-party maintenance organization needs to be searched for maintenance service.
At present, electric power electrical equipment has problems, and the electric power electrical equipment can only request for maintenance from a merchant after sale or can only automatically maintain. Moreover, along with the progress of the technology, the system complexity of the electric power equipment is higher and higher, and if the technical personnel of the maintenance party is not familiar with the fault equipment, the problems of low maintenance efficiency and poor maintenance effect exist, so that the maintenance cost of the equipment is greatly improved, and the maintenance period is prolonged.
Disclosure of Invention
One of the purposes of the invention is to provide an efficient and intelligent equipment maintenance service system capable of realizing online signing of maintenance parties and enterprise parties.
The invention provides a basic scheme I: an equipment maintenance service system comprises an enterprise end, a server and a maintenance end;
the enterprise end comprises a work order submitting module used for submitting a fault work order to the server;
the server comprises a communication module for acquiring a fault work order;
the issuing module is used for issuing all the acquired fault work orders as fault work orders to be received;
the maintenance end comprises a receipt receiving module used for submitting work order selection information to the server;
the communication module is also used for acquiring the work order selection information uploaded by the repair end, and the issuing module issues the fault work order corresponding to the work order selection information as the received fault work order;
the enterprise terminal also comprises a confirmation module used for sending maintenance confirmation information to the server;
the server also comprises a storage module which is used for storing the corresponding fault-connected work order as a maintenance completion work order according to the maintenance confirmation information.
Description of the drawings: the enterprise end in the scheme refers to a user end of the equipment, and the enterprise refers to a user side of the equipment; the maintenance end refers to a user end of a maintenance party, and the maintenance party is a maintenance technician or an equipment merchant.
The principle and the beneficial effects of the first basic scheme are as follows: in this scheme, when the equipment of enterprise broke down and need the maintenance, submit the module through the work order and submit the trouble work order to the server, then the communication module of server acquires the trouble work order that the enterprise end uploaded, and the release module is published, and the maintenance demand of all enterprises can be known to the maintenance side through the trouble work order of publishing, under the circumstances that oneself has corresponding maintenance ability, the maintenance side then can be through connecing single module to send work order selection information, the completion operation of connecing the order. In this scheme, through the cooperation of communication module and release module, the trouble work order of enterprise realizes the online back of releasing through the server, and more maintenance parties can learn the maintenance demand of enterprise to the trouble work order of guaranteeing that the enterprise submits can both obtain and connect the order fast, can realize maintenance party and the online sign of enterprise side.
The first preferred scheme is as follows: preferably, as the first basic scheme, the server further includes a payment module, configured to pay the maintenance fee to the corresponding maintenance terminal after the communication module receives the maintenance confirmation information.
Has the advantages that: in this scheme, still be provided with the confirmation module, accomplish the maintenance back at the maintenance side, the enterprise sends through the confirmation module and overhauls confirmation information to confirm that the maintenance side has accomplished the maintenance to own equipment, and after the server received maintenance confirmation information, payment module then paid the maintenance expense to the maintenance end, thereby realized the assurance to the maintenance side interests.
The preferred scheme II is as follows: preferably, as a first basic scheme, the fault work order comprises the position information of the enterprise, and the work order selection information comprises the position information of the maintenance party; the storage module prestores a distance threshold value, the server further comprises a comparison module, after the communication module receives the work order selection information of the maintenance end, the comparison module compares the position information of the maintenance party with the position information of the corresponding enterprise to obtain the position distance between the maintenance party and the enterprise, and when the compared position distance is smaller than the distance threshold value, the list receiving module of the maintenance end is allowed to receive the list.
Has the advantages that: considering need to overhaul the side upper door and overhaul when overhauing faulty equipment, consequently if overhaul the side upper door and when enterprise distance was far away, only overhaul the side upper door and will consume longer time, thereby prolong maintenance cycle, therefore in this scheme, trouble worksheet and worksheet selection information have included enterprise place positional information and overhaul side place positional information respectively after, utilize the comparison module that sets up to compare out the position distance between maintenance side and the enterprise according to enterprise place positional information and maintenance side place positional information, when the position distance that compares out does not exceed apart from the threshold value, show that maintenance side and enterprise are close, the receipt module of allowwing the maintenance end at this moment connects the receipt.
The preferable scheme is three: preferably, the maintenance end further comprises an acquisition module for acquiring a maintenance operation video; the video submitting module is used for submitting maintenance operation videos to the server; the storage module stores standard maintenance videos; the server further comprises an identification module used for analyzing the maintenance operation video according to the standard maintenance video after the communication module receives the maintenance operation video, generating prompt information when the maintenance operation that the maintenance operation video is not consistent with the standard maintenance video is identified, and pushing the prompt information to the maintenance end by the communication module.
Has the advantages that: in the scheme, the maintenance operation video is collected and submitted through the matching of the collection module and the video submission module, the maintenance operation video uploaded by a maintenance party is received by the communication module, the identification module is arranged to identify the maintenance operation video of the maintenance party according to the standard maintenance video, when the maintenance operation video which is inconsistent with the standard maintenance video is identified, the maintenance operation of the maintenance party is wrong, the identification module generates prompt information and then pushes the prompt information to the maintenance end, the maintenance party is prompted by the communication module, and compared with a mode of only adopting video teaching in the prior art, in the scheme, the identification module can identify the maintenance operation of the maintenance party in real time, and the wrong maintenance operation can be timely reminded.
The preferable scheme is four: preferably, as a third preferred scheme, the storage module stores fault types and stores corresponding fault descriptions corresponding to the fault types; the trouble order includes a symptom of the trouble; when the communication module receives the fault work order, the recognition module is further used for recognizing the fault symptoms according to the fault description to obtain the fault type corresponding to the fault work order, and the issuing module is further used for issuing the fault type and the corresponding fault work order as the fault work order to be received.
Has the advantages that: in the scheme, the fault type and the fault description which are prestored in the storage module are used for identifying the fault type of the fault work order submitted by the enterprise terminal, the identified fault type and the identified fault work order are issued as the fault work order to be received by the issuing module, and the fault type of the fault work order to be received can be used by the maintenance side for more clearly knowing the occurred fault, so that more accurate maintenance operation can be provided.
The second purpose of the invention is to provide an equipment maintenance service method, which provides the second basic scheme: an equipment overhaul service method comprises the following steps: a fault release step: the enterprise end submits a fault work order, and the server acquires the fault work order and issues the fault work order as a fault work order to be received; a step of order receiving: the repair end sends work order selection information to the server, and the server acquires a fault work order corresponding to the work order selection information and issues the fault work order as a received fault work order; and (3) maintenance confirmation: and the enterprise terminal sends maintenance confirmation information, and the server stores the corresponding fault-connected work order as a maintenance completion work order after receiving the maintenance confirmation information.
The principle and the beneficial effects of the second basic scheme are as follows: in this scheme, the trouble of taking place is released through the trouble issuing step, the maintenance demand of all enterprises can be learnt through the trouble work order of releasing to the maintenance side, in the step of meeting an order, the maintenance side then can be through sending work order optional information, the completion meets an order operation, in this scheme, through the trouble issuing step with the cooperation that meets an order step, make the trouble work order of enterprise accomplish the on-line issue through the server, the maintenance demand of enterprise can be known to more maintenance sides, can realize maintenance side and enterprise side on-line sign-out order.
The preferable scheme is five: preferably, the method further comprises the following payment steps: and paying the maintenance cost to the maintenance end after receiving the maintenance confirmation information of the enterprise end. Has the advantages that: in the scheme, the payment step is set, so that the payment operation of the maintenance party is realized when the maintenance party completes the maintenance operation, and the benefit of the maintenance party is ensured.
The preferable scheme is six: preferably, the order receiving step further comprises the step of comparing the position of the maintenance party with the position of the enterprise to obtain a position distance after receiving the work order selection information of the maintenance end, and allowing the order receiving module of the maintenance end to receive the order when the position distance is smaller than a preset distance threshold.
Has the advantages that: in this scheme, carry out the comparison to maintenance side position and enterprise position, when the position distance that compares out is less than apart from the threshold value, show that maintenance side and enterprise are apart from closely, under this kind of condition, the maintainer is shorter when going to the home overhaul time spent, and it is more convenient to overhaul to can shorten maintenance cycle.
The preferable scheme is seven: preferably, the method further comprises the following detection and early warning steps: the server acquires the maintenance video operation of the maintenance end, analyzes and identifies the acquired maintenance operation video according to a preset standard maintenance video operation, generates prompt information when the maintenance operation video which is not in accordance with the standard maintenance video is identified, and pushes the prompt information to the maintenance end.
Has the advantages that: in this scheme, through the setting that detects the early warning step, discern the maintenance operation video, when discerning that the maintenance operation video appears and overhauls the maintenance operation that the video does not accord with the standard maintenance video, show promptly that the maintenance operation of maintenance side is wrong, generate the prompt message this moment after to the maintenance side is reminded.
The preferable scheme is eight: preferably, the method further comprises the following fault analysis steps: after a fault work order submitted by an enterprise terminal is received, the server identifies fault symptoms in the fault work order according to the pre-stored fault types and fault descriptions to obtain the fault type corresponding to the fault work order, and in the fault issuing step, the fault type and the corresponding fault work order are issued as fault work orders to be received.
Has the advantages that: in the scheme, the fault analysis step further comprises the step of identifying the fault type of the fault work order, the identified fault type and the fault work order are issued as the fault work order to be received, and the fault type of the fault work order to be received can be used by the maintenance side for more clearly knowing the generated fault, so that more accurate maintenance operation can be provided.
Drawings
Fig. 1 is a block diagram of an equipment overhaul service system according to an embodiment of the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
example one
Substantially as shown in figure 1: an equipment maintenance service system comprises an enterprise end, a server and a maintenance end;
the enterprise end comprises a work order submitting module used for submitting a fault work order to the server, wherein the fault work order comprises an enterprise name, position information of the enterprise, a fault equipment name and fault symptoms; the location information of the enterprise is the detailed address of the enterprise, if the UPS equipment of the enterprise suddenly generates buzzer prolonged sound alarm in normal use, the equipment name is 'UPS equipment', the fault symptom is 'buzzer prolonged sound alarm in normal use', and the fault work order is shown in the table I.
Watch 1
| Name of an enterprise | Location information of an enterprise | Take place ofEquipment name of barrier | Symptoms of failure |
| XX Corp Ltd | XX way XX number | UPS device | Buzzer long-ringing alarm suddenly appearing in normal use |
The server comprises a communication module for acquiring a fault work order;
the storage module is preset with a distance threshold value, also stores fault types and stores corresponding fault descriptions corresponding to the fault types; in this embodiment, the types of faults include an inverter fault and a battery fault, for example, when an internal inverter loop of the UPS device has a fault, the UPS device suddenly generates a buzzer chirp alarm during normal use, and the corresponding fault description includes "the UPS device suddenly generates a buzzer chirp alarm during normal use".
The identification module is used for identifying the fault symptoms according to the fault description to obtain the fault type corresponding to the fault work order;
the issuing module is used for issuing the acquired fault work order and the corresponding fault type as the fault work order to be received;
the maintenance end comprises a work order receiving module used for submitting work order selection information to the server, wherein the work order selection information comprises selected fault work orders to be received and position information of a maintenance party;
the communication module is also used for acquiring the work order selection information uploaded by the repair end;
the communication module is used for receiving the work order selection information of the maintenance end, and then the communication module receives the work order selection information of the maintenance end, and the comparison module compares the position information of the maintenance party with the position information of the corresponding enterprise to obtain the position distance between the maintenance party and the enterprise; if the preset distance threshold is 10KM, comparing the position information of the overhaul party with the position information of the corresponding enterprise to obtain the position distance between the overhaul party and the enterprise, and allowing the order receiving module at the overhaul end to receive orders when the position distance does not exceed 10 KM.
The enterprise terminal also comprises a confirmation module used for sending maintenance confirmation information to the server, if the maintenance confirmation information is 'confirmation of maintenance completion';
and the storage module is also used for storing the corresponding connected fault work order as a maintenance completion work order according to the maintenance confirmation information.
Based on the maintenance service system, the embodiment further discloses a maintenance service method, which includes the following steps:
a fault release step: the enterprise side submits a fault work order, and after the work order selection information of the repair side is received, the server acquires the fault work order and issues the fault work order as a fault work order to be received;
and (3) fault analysis: after receiving a fault work order submitted by an enterprise terminal, the server identifies fault symptoms in the fault work order according to the pre-stored fault type and fault description to obtain a fault type corresponding to the fault work order; and in the fault issuing step, the fault type and the corresponding fault work order are issued as the fault work order to be received.
A step of order receiving: the method comprises the steps that a maintenance end sends work order selection information to a server, after the work order selection information of the maintenance end is received, the server compares the position of a maintenance party with the position of an enterprise to obtain a position distance, and when the position distance is smaller than a preset distance threshold value, an order receiving module of the maintenance end is allowed to receive orders;
and (3) maintenance confirmation: and the enterprise terminal sends maintenance confirmation information, and the server stores the corresponding fault-connected work order as a maintenance completion work order after receiving the maintenance confirmation information.
The specific implementation process is as follows: before the use, the enterprise terminal and the maintenance terminal need to register first to establish own account numbers, so that communication connection is established with the server.
And (3) setting that the power equipment of the enterprise X has faults, if the UPS equipment suddenly has buzzer prolonged sound to alarm when in normal use, the enterprise sends a fault work order shown in the table I to the server through the enterprise end of the enterprise.
When the server receives a fault work order sent by the enterprise X, the recognition module recognizes fault symptoms in the fault work order, recognizes a corresponding fault type, and the issuing module issues the fault work order and the recognized fault type as a fault work order to be received.
The maintenance side can check the issued work order to be failed through the maintenance side of the maintenance side, and can select a proper work order to be failed to be connected. When the maintenance party wants to receive the order, the order receiving module of the maintenance end submits the work order selection information to the server, and the submitted work order selection information comprises the selected fault work order to be received and the position information of the maintenance party. After the server receives the work order selection information uploaded by the repair end, the position information of the repair party and the position information of the enterprise are compared, if the preset distance threshold value is 10KM, when the position distance between the repair party and the corresponding position of the enterprise does not exceed 10KM, the issuing module issues the fault work order corresponding to the work order selection information as the received fault work order, the repair party is considered to be successfully received, and the received fault work order can be issued to avoid repeated reception of the fault work order.
And after the maintenance is completed by the maintenance party, the enterprise uploads maintenance confirmation information through the enterprise terminal, and if the maintenance is completed, the storage module stores the corresponding connected fault work order as the maintenance completion work order according to the maintenance confirmation information by the publishing module, so that the follow-up query is facilitated.
Example two
Compared with the first embodiment, in the present embodiment, the overhaul end further includes an acquisition module for acquiring an overhaul operation video; the video submitting module is used for submitting maintenance operation videos to the server; the storage module stores standard maintenance videos; the server further comprises an identification module, the identification module is used for analyzing and identifying the maintenance operation video according to the standard maintenance video after the communication module receives the maintenance operation video, prompt information is generated when the maintenance operation that the maintenance operation video is inconsistent with the standard maintenance video is identified, and the communication module pushes the prompt information to the maintenance end.
In this embodiment, the maintenance side is when carrying out the maintenance operation, the maintenance side's the maintenance operation video of maintenance side is gathered to the collection module of maintenance side, then after will maintaining the operation video and upload the server, the identification module of server carries out analysis and identification with this maintenance operation video and the standard maintenance video that prestores, when discerning there is the error operation, then send prompt message to the maintenance side, if "the operation is wrong" to remind the maintenance side, avoid leading to the problem of equipment damage because the error of maintenance side overhauls.
EXAMPLE III
Compared with the first embodiment and the second embodiment, in the present embodiment, the server further includes a payment module, configured to pay the overhaul cost to the corresponding overhaul terminal after the communication module receives the overhaul confirmation information, so as to realize payment of the overhaul cost of the overhaul terminal.
Specifically, the submitted work order selection information submitted by the maintenance end further includes corresponding maintenance budget cost, and the maintenance budget cost is released together when the release module sends the fault-connected work order.
The enterprise terminal also comprises a prepayment module used for paying budget cost for the platform where the server is located, and after the communication module receives the maintenance confirmation information, the platform where the server is located pays the maintenance cost to the corresponding maintenance terminal.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (10)
1. The utility model provides an equipment overhauls service system which characterized in that: the system comprises an enterprise end, a server and a maintenance end;
the enterprise end comprises a work order submitting module used for submitting a fault work order to the server;
the server comprises a communication module for acquiring the fault work order;
the issuing module is used for issuing all the acquired fault work orders as fault work orders to be received;
the maintenance end comprises a receipt receiving module used for submitting work order selection information to the server;
the communication module is also used for acquiring the work order selection information uploaded by the maintenance end and allowing the order receiving module of the maintenance end to receive orders;
the enterprise terminal also comprises a confirmation module used for sending maintenance confirmation information to the server;
the server also comprises a storage module which is used for storing the corresponding fault-connected work order as a maintenance completion work order according to the maintenance confirmation information.
2. The equipment servicing system of claim 1, wherein: the server also comprises a payment module for paying the maintenance cost to the corresponding maintenance end after the communication module receives the maintenance confirmation information.
3. The equipment servicing system of claim 1, wherein: the fault work order comprises position information of an enterprise, and the work order selection information comprises position information of a maintenance party; the storage module is pre-stored with a distance threshold,
the server further comprises a comparison module, after the communication module receives the work order selection information of the maintenance end, the comparison module compares the position information of the maintenance party with the position information of the corresponding enterprise to obtain the position distance between the maintenance party and the enterprise, and when the compared position distance is smaller than a distance threshold value, the order receiving module of the maintenance end is allowed to receive orders.
4. The equipment servicing system of claim 2, wherein: the maintenance end also comprises an acquisition module for acquiring maintenance operation videos;
the video submitting module is used for submitting the maintenance operation video to a server;
the storage module stores standard maintenance videos;
the server further comprises an identification module which is used for analyzing the overhaul operation video according to the standard overhaul video after the communication module receives the overhaul operation video, generating prompt information when the overhaul operation video is identified to have overhaul operation inconsistent with the standard overhaul video, and pushing the prompt information to the overhaul end by the communication module.
5. The equipment servicing system of claim 4, wherein: the storage module stores fault types and corresponding fault descriptions corresponding to the fault types;
the trouble order includes a symptom of the trouble; when the communication module receives a fault work order, the identification module is further used for identifying the fault symptom according to the fault description to obtain a fault type corresponding to the fault work order, and the issuing module is further used for issuing the fault type and the corresponding fault work order as a fault work order to be received.
6. An equipment overhaul service method is characterized in that: the method comprises the following steps: a fault release step: the enterprise end submits a fault work order, and the server acquires the fault work order and issues the fault work order as a fault work order to be received;
a step of order receiving: the repair end sends work order selection information to the server, and the server acquires a fault work order corresponding to the work order selection information and issues the fault work order as a received fault work order;
and (3) maintenance confirmation: and the enterprise terminal sends maintenance confirmation information, and the server stores the corresponding fault-connected work order as a maintenance completion work order after receiving the maintenance confirmation information.
7. The equipment servicing method of claim 6, wherein: further comprising the payment step of: and paying the maintenance cost to the maintenance end after receiving the maintenance confirmation information of the enterprise end.
8. The equipment servicing method of claim 6, wherein: and the order receiving step also comprises the step that after the work order selection information of the maintenance end is received, the server compares the position of the maintenance party with the position of the enterprise to obtain a position distance, and when the position distance is smaller than a preset distance threshold value, the order receiving module of the maintenance end is allowed to receive orders.
9. The equipment servicing method of claim 6, wherein: the method also comprises the following detection and early warning steps: the server acquires maintenance video operation of a maintenance end, analyzes and identifies the acquired maintenance operation video according to preset standard maintenance video operation, generates prompt information when the maintenance operation that the maintenance operation video does not accord with the standard maintenance video is identified, and pushes the prompt information to the maintenance end.
10. The equipment servicing method of claim 6, wherein: the method also comprises the following fault analysis steps: after a fault work order submitted by an enterprise terminal is received, a server identifies fault symptoms in the fault work order according to a pre-stored fault type and fault description to obtain a fault type corresponding to the fault work order, and in the fault issuing step, the fault type and the corresponding fault work order are used as fault work orders to be received to be issued.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115049258A (en) * | 2022-06-16 | 2022-09-13 | 北京九州恒盛电力科技有限公司 | Intelligent management system and method for operation and maintenance work |
| CN117880061A (en) * | 2024-03-11 | 2024-04-12 | 雅安数字经济运营有限公司 | Operation and maintenance monitoring system for data center |
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Application publication date: 20210625 |