CN112183782A - Fault work order processing method and equipment - Google Patents
Fault work order processing method and equipment Download PDFInfo
- Publication number
- CN112183782A CN112183782A CN202011088271.9A CN202011088271A CN112183782A CN 112183782 A CN112183782 A CN 112183782A CN 202011088271 A CN202011088271 A CN 202011088271A CN 112183782 A CN112183782 A CN 112183782A
- Authority
- CN
- China
- Prior art keywords
- work order
- fault
- type
- training
- processing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000003672 processing method Methods 0.000 title claims abstract description 12
- 238000012545 processing Methods 0.000 claims abstract description 111
- 238000004891 communication Methods 0.000 claims abstract description 70
- 238000000034 method Methods 0.000 claims abstract description 49
- 238000012549 training Methods 0.000 claims abstract description 48
- 238000004590 computer program Methods 0.000 claims description 11
- 238000006243 chemical reaction Methods 0.000 claims description 10
- 238000005516 engineering process Methods 0.000 claims description 7
- 238000007637 random forest analysis Methods 0.000 claims description 7
- 238000004422 calculation algorithm Methods 0.000 claims description 6
- 230000011218 segmentation Effects 0.000 claims description 5
- 238000010586 diagram Methods 0.000 description 8
- 238000012423 maintenance Methods 0.000 description 7
- 238000007726 management method Methods 0.000 description 6
- 230000002159 abnormal effect Effects 0.000 description 4
- 238000003066 decision tree Methods 0.000 description 3
- 230000000694 effects Effects 0.000 description 3
- 238000012360 testing method Methods 0.000 description 3
- 210000001503 joint Anatomy 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 230000001960 triggered effect Effects 0.000 description 2
- 238000012550 audit Methods 0.000 description 1
- 238000004140 cleaning Methods 0.000 description 1
- 230000000295 complement effect Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000018109 developmental process Effects 0.000 description 1
- 230000001788 irregular Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/21—Design or setup of recognition systems or techniques; Extraction of features in feature space; Blind source separation
- G06F18/214—Generating training patterns; Bootstrap methods, e.g. bagging or boosting
-
- G06Q50/40—
Abstract
The embodiment of the invention provides a fault work order processing method and equipment, wherein the method comprises the steps of obtaining a fault work order set to be processed from a communication operator system, identifying each fault work order in the fault work order set based on a type identification model, determining a work order type corresponding to each fault work order, wherein the type identification model is obtained through training of the fault training work order set, determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order, processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type, obtaining a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system. The method of the embodiment realizes automatic processing of the fault work order, improves the processing efficiency of the fault work order, and ensures the stable operation of the communication operation system.
Description
Technical Field
The embodiment of the invention relates to the technical field of data processing, in particular to a fault work order processing method and equipment.
Background
With the development of network technology, the frequency of applying smart phones, tablets, computers and the like to daily learning and living of people is higher and higher, and the stable operation of a communication operator system is a basic guarantee for normal learning and living of people.
In the operation process of a communication operator system, if a communication network encounters a fault, alarm information corresponding to the fault may be generated, and when the alarm information exceeds a preset number, the system is triggered to automatically dispatch a fault work order to the butt joint part of each branch of the communication operator.
However, when the fault work order is dispatched, the system automatically collects the alarm information and dispatches the fault work order according to the alarm information, and the situation that the alarm information is not collected or is not collected may occur. In addition, a large amount of invalid alarm information can occur due to abnormal conditions such as cutover upgrading and the like, so that the system generates and dispatches a large amount of invalid fault work orders, and at present, the fault work orders are audited in a manual mode, so that the workload is large, errors are easy to occur, the processing efficiency of the fault work orders is reduced, and the stable operation of a communication operator system is influenced.
Disclosure of Invention
The embodiment of the invention provides a fault work order processing method and equipment, which are used for improving the efficiency of fault work order processing and ensuring the stable operation of a communication operation system.
In a first aspect, an embodiment of the present invention provides a method for processing a fault work order, including: acquiring a fault work order set to be processed from a communication operator system; identifying each fault work order in the fault work order set based on a type identification model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained through training of a fault training work order set; determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order; and processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system.
Optionally, if the work order type corresponding to the fault work order is the to-be-suspended type, the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, including: acquiring detailed information of the fault work orders of the corresponding types; acquiring a fault reason field from the detailed information of the fault work order of the corresponding type; and if the fault reason field carries keywords with the semantic meaning of segmentation, updating the checking state of the fault work order of the corresponding type into a checking passing state, and generating a work order processing result with the checking passing state.
Optionally, if the work order type corresponding to the fault work order is a to-be-terminated type or a to-be-disconnected type, the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result includes: acquiring detailed information of the fault work orders of the corresponding types; converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode; and updating the auditing state of the fault work order of the corresponding type into an auditing passing state according to the work order parameters in the character string form, and generating a work order processing result of which the auditing is passed.
Optionally, if the work order type corresponding to the fault work order is the type to be determined, the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, including: acquiring detailed information of the fault work orders of the corresponding types; converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode; judging whether the work order parameters in the character string form comprise a clearing time field or not; and if so, updating the auditing state of the fault work order of the corresponding type into an auditing passing state, and generating a work order processing result of which the auditing is passed.
Optionally, the obtaining a fault cause field from the detailed information of the fault work order of the corresponding type includes: and acquiring a fault reason field from the detailed information of the fault work order of the corresponding type based on a crawler technology.
Optionally, the obtaining a to-be-processed fault work order set from the communication carrier system includes: and acquiring a to-be-processed fault work order set from a communication operator system every preset time.
Optionally, before the obtaining the to-be-processed trouble ticket set from the communication carrier system, the method further includes: acquiring a fault training work order set, wherein the fault training work order set is a training work order with a label acquired from network management fault data; and training the fault training work order set according to a random forest algorithm to obtain the type recognition model.
Optionally, before the obtaining the to-be-processed trouble ticket set from the communication carrier system, the method further includes: acquiring login information of a communication operator system; and logging in the communication operator system according to the login information.
In a second aspect, an embodiment of the present invention provides a fault work order processing apparatus, including: at least one processor and memory; the memory stores computer-executable instructions; the at least one processor executing the computer executable instructions stored by the memory causes the computer program when executed to implement the steps of: acquiring a fault work order set to be processed from a communication operator system; identifying each fault work order in the fault work order set based on a type identification model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained through training of a fault training work order set; determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order; and processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, where a computer executing instruction is stored, and when a processor executes the computer executing instruction, the method for processing a trouble order according to any one of the first aspect is implemented.
After the scheme is adopted, a fault work order set to be processed can be obtained from a communication operator system, then each fault work order in the fault work order set is identified based on a type identification model, the work order type corresponding to each fault work order is determined, then the work order processing rule corresponding to the work order type is determined, the fault work orders of the corresponding type are processed according to the work order processing rule, a work order processing result is obtained, the fault work orders are automatically processed, the processing efficiency of the fault work orders is improved, and the stable operation of the communication operator system is guaranteed.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a schematic structural diagram of an application system of a fault work order processing method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a fault work order processing method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram illustrating an application of a type recognition model training process according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a fault work order processing apparatus according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a hardware structure of the fault work order processing device according to the embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "first," "second," "third," "fourth," and the like in the description and in the claims, as well as in the drawings, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of including other sequential examples in addition to those illustrated or described. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
In the operation process of a communication operator system, if a communication network encounters a fault, alarm information corresponding to the fault may be generated, and when the alarm information exceeds a preset number, the system is triggered to automatically dispatch a fault work order to the butt joint part of each branch of the communication operator.
However, when the fault work order is dispatched, the system automatically collects the alarm information and dispatches the fault work order according to the alarm information, and the situation that the alarm information is not collected or is not collected may occur. In addition, a large amount of invalid alarm information can occur due to abnormal conditions such as cutover upgrading and the like, so that a system can generate and distribute a large amount of invalid fault work orders. Because of historical reasons, the current network equipment needs to be cut over and upgraded on an irregular basis, the original equipment network is interrupted due to cutting over, and therefore a large amount of alarm information is generated by the equipment, the alarm information belongs to a serious level, and business influence can be caused.
For example, a company performs cutover upgrade on a plurality of devices of an access network in 1 month, when system cutover starts at night, the company does not allow a work order system to inhibit dispatching orders, so that the system automatically dispatches orders, the dispatched work orders further require the branch company to submit abnormal termination and return the abnormal termination to an attendant, and thus approximately 1000 pieces of 'to-be-terminated audit work orders' are formed, namely approximately 1000 pieces of fault work orders are sent out in a to-be-handled list. All the fault work orders actually need to be manually processed by maintenance personnel, and if the fault work orders caused by cutting and splicing cannot be checked in time, a large amount of extra maintenance work can be brought to the maintenance personnel of a company. In the fault work orders received by the maintenance personnel, the cutting work orders and the normal fault work orders are mixed together, and the maintenance personnel are required to remove the fault work orders, so that the workload is high, the fault is easy to occur, the processing efficiency of the fault work orders is reduced, and the stable operation of a communication operator system is influenced.
Based on the problems, the method and the device provide a type identification model, identify the to-be-processed fault work order set acquired from a communication operator system, determine the work order type corresponding to each fault work order, and process the fault work orders based on the processing rules corresponding to different work order types, so that the fault work orders are automatically processed, the processing efficiency of the fault work orders is improved, and the technical effect of ensuring stable operation of the communication operator system is achieved.
Fig. 1 is a schematic structural diagram of an application system of a fault work order processing method according to an embodiment of the present invention, and as shown in fig. 1, the system may include: the system comprises a server 101, a communication operator system 102 and a terminal device 103, wherein the communication operator system 102 comprises a dispatching system, and the server 101 can obtain a to-be-processed fault work order set from the dispatching system. The type recognition model is deployed in the server 101, and can recognize each fault work order in the fault work order set through the type recognition model, and determine the work order type corresponding to each fault work order. The server 101 processes the fault work order based on the work order type corresponding to each fault work order to obtain a work order processing result.
The technical solution of the present invention will be described in detail below with specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.
Fig. 2 is a schematic flow chart of a fault work order processing method according to an embodiment of the present invention, where the method of this embodiment may be executed by the server 101. As shown in fig. 2, the method of this embodiment may include:
s201: and acquiring a to-be-processed fault work order set from a communication operator system.
In this embodiment, the communication carrier system may include an assignment system, and when a fault occurs in the communication carrier system or during cutover, a fault work order may be assigned through the assignment system. Wherein the set of trouble work orders may include one or more trouble work orders.
In addition, the specific implementation manner of obtaining the fault cause field from the detailed information of the fault work order of the corresponding type may include: and acquiring a fault reason field from the detailed information of the fault work order of the corresponding type based on a crawler technology.
Specifically, after the ROOT authority of the dispatching system is obtained, the field information in the fault work order can be crawled by using a crawler technology. For example, the corresponding work order ID (processInstID and processModelID fields), work order number (jobCode field), and work order type (strColumn6 field) in the failed work order may be extracted.
In addition, obtaining the to-be-processed trouble ticket set from the communication carrier system may include: and acquiring a to-be-processed fault work order set from a communication operator system every preset time.
Specifically, if the communications carrier system is accessed in real time, server resources corresponding to the communications carrier system may be excessively consumed, and even the communications carrier system may be down.
Therefore, in order to avoid the above problems, the running time interval can be set by self-definition, and the consumption of server resources corresponding to the communication operator system is reduced. For example, the operation can be set to be performed for 1 time in one hour, after the operation is completed, an operation completion prompt is sent to the terminal device corresponding to the operation and maintenance worker, and after the terminal device corresponding to the operation and maintenance worker receives the prompt, the terminal device can log in a system to check the fault work order which cannot be automatically processed, and manually process the fault work order which cannot be automatically processed. And automatically starting the automatic processing program after waiting for the next time after the work order processing is finished.
S202: and identifying each fault work order in the fault work order set based on a type identification model, and determining the work order type corresponding to each fault work order, wherein the type identification model is obtained by training the fault training work order set.
In this embodiment, one or more fault work orders may exist in the fault work order set, and each fault work order in the fault work order set may be identified based on the type identification model, so as to determine the work order type corresponding to each fault work order. If only one fault work order exists in the fault work order set, the work order type corresponding to the fault work order can be directly determined.
Specifically, the work order type may be determined by a work order type field carried in the obtained fault work order, and different work order types may correspond to different work order type fields. The work order types can be established, and specifically can be a work order type to be hung, a work order type to be terminated, a work order type to be hung, and a work order type to be determined.
In addition, before acquiring the to-be-processed trouble ticket set from the communication operator system, a training process of a type recognition model may also be included, which specifically may be:
and acquiring a fault training work order set, wherein the fault training work order set is a training work order with a label acquired from network management fault data.
And training the fault training worksheet set according to a random forest algorithm to obtain the type recognition model.
Specifically, fig. 3 is an application schematic diagram of a type recognition model training process provided in the embodiment of the present invention, and as shown in fig. 3, initial data may be obtained from professional network management fault data, then the initial data is subjected to data cleaning, the initial data is divided into a fault training worksheet set and a fault testing worksheet set, then n samples are selected from the fault training worksheet set and the fault testing worksheet set through random forest algorithm, k features are randomly selected from all features in the n samples, and a decision tree is established for the selected samples by using the features, where the decision tree may be CART or other mixed manner. And repeating the steps for m times to generate m decision trees to form a random forest. And for new fault data, determining through each tree, and finally confirming the classified target class based on a voting method. The voting method can be divided into an absolute majority voting method and a relative majority voting method. And continuously and circularly training the model by using the fault training work order set and the fault testing work order set until the prediction accuracy of the type recognition model reaches 95 percent.
S203: and determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order.
In this embodiment, the work order type may be a to-be-hung work order type, a to-be-terminated work order type, a to-be-unhook work order type, and a pending work order type.
In a possible implementation manner, if the work order type corresponding to the faulty work order is the to-be-suspended type, processing the faulty work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, which may include:
and acquiring the detailed information of the fault work orders of the corresponding types. And acquiring a fault reason field from the detailed information of the fault work order of the corresponding type. And if the fault reason field carries keywords with the semantic meaning of segmentation, updating the checking state of the fault work order of the corresponding type into a checking passing state, and generating a work order processing result with the checking passing state.
Specifically, when the work order type is a to-be-suspended type, a request may be sent to the communication carrier system, the returned information is converted into a character string, the master ID, the component ID, the task ID, and the random ciphertext of the detailed information of the faulty work order are extracted, the application cause field is obtained, if the application cause field includes a word eye such as "cut-over", approval pass information is submitted to the communication carrier system, and if the approval pass information is not included, the next faulty work order is automatically read.
In another possible implementation manner, if the work order type corresponding to the faulty work order is a to-be-terminated type or a to-be-disconnected type, processing the faulty work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, which may include:
and acquiring the detailed information of the fault work orders of the corresponding types. And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode. And updating the auditing state of the fault work order of the corresponding type into an auditing passing state according to the work order parameters in the character string form, and generating a work order processing result of which the auditing is passed.
Specifically, when the work order type is a to-be-terminated type or a to-be-disconnected type, a request may be sent to the communication operator system, the returned information may be converted into a character string, and the master ID, the component ID, the task ID, and the random ciphertext of the detailed information of the faulty work order may be extracted to obtain the work order parameter that needs to be submitted and approved. And then automatically sending a request to a communication operator system, and submitting approval passing information. And if the work order is not the work order to be hung or terminated, continuing to execute the next cycle until all fault work orders are traversed.
In another possible implementation manner, if the work order type corresponding to the faulty work order is the type to be determined, processing the faulty work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, which may include:
and acquiring the detailed information of the fault work orders of the corresponding types. And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode. And judging whether the work order parameters in the character string form comprise a clearing time field. And if so, updating the auditing state of the fault work order of the corresponding type into an auditing passing state, and generating a work order processing result of which the auditing is passed.
Specifically, when the work order type is a pending type, a request may be sent to the communications operator system, the returned information is converted into a character string, the master ID, the component ID, the task ID, and the random ciphertext of the corresponding work order detail page are extracted, each actual _ clear _ time field for adding the actual clearing time of the alarm is obtained, whether the actual _ clear _ time field exists or not is judged, if the actual _ clear _ time field does not exist, the next step is executed, and if the actual _ clear _ time field exists, the approval passing information is submitted. And if the work order is not the undetermined work order, reading the next piece of information.
In addition, according to the scheme, whether the keywords and the key information in the work order are complete or not is checked on the basis of the state information of the professional network manager, the information is the most basic and reliable original alarm state of the equipment, so that the verification information is not omitted, and the missed processing of the collected alarm information is also ensured. The method can also realize automatic check of data of an automatic acquisition work order system and a professional network management system, automatically adopt subsequent processing measures according to key fields such as alarm occurrence time, alarm recovery time, work order number, work order type and the like, automatically complement key information for missed information, and directly and automatically check and pass fault work orders with key character combination setting characteristics.
S204: and processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to a communication operator system.
Specifically, the terminal device may be a smart phone, a tablet, or a personal computer.
After the scheme is adopted, the fault work order set to be processed can be obtained from the communication operator system, then each fault work order in the fault work order set is identified based on the type identification model, the work order type corresponding to each fault work order is determined, then the work order processing rule corresponding to the work order type is determined, the fault work orders of the corresponding type are processed according to the work order processing rule, the work order processing result is obtained, the automatic processing of the fault work orders is realized, the processing efficiency of the fault work orders is improved, and the stable operation of the communication operator system is ensured.
Based on the method of fig. 2, the present specification also provides some specific embodiments of the method, which are described below.
In a specific embodiment, before obtaining the set of fault work orders to be processed from the communication carrier system, the method may further include:
login information of a communication operator system is acquired. And logging in the communication operator system according to the login information.
In this embodiment, the alarm information collection database may be established first, and for various reasons, the existing network equipment is often composed of professional equipment of many different manufacturers and different types. In order to compare data with a work order system, a unified warning information acquisition database needs to be established, and professional equipment is recorded into the database according to a unified naming rule. According to the requirement of the method, the most important fields belong to key information such as equipment names, alarm identifiers, alarm codes, alarm levels and the like. And then establishing connection with the work order system, connecting the alarm database with a server of the work order system, and automatically logging in the work order system through the authorized account and the password to acquire work order information of the work order system.
Based on the same idea, an embodiment of this specification further provides a device corresponding to the method, and fig. 4 is a schematic structural diagram of the fault work order processing device provided in the embodiment of the present invention, and as shown in fig. 4, the method may include:
an obtaining module 401, configured to obtain a to-be-processed trouble order set from a communication operator system.
A determining module 402, configured to identify each faulty work order in the faulty work order set based on a type identification model, and determine a work order type corresponding to each faulty work order, where the type identification model is obtained through training of a fault training work order set.
The determining module 402 is further configured to determine a work order processing rule corresponding to the work order type according to the work order type corresponding to each faulty work order.
The determining module 402 is further configured to process the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type, obtain a work order processing result, and send the work order processing result to the terminal device related to the communication operator system.
In addition, if the work order type corresponding to the fault work order is the to-be-suspended type, the determining module 402 is further configured to:
and acquiring detailed information of the fault work orders of the corresponding types.
And acquiring a fault reason field from the detailed information of the fault work order of the corresponding type.
And if the fault reason field carries keywords with the semantic meaning of segmentation, updating the checking state of the fault work order of the corresponding type into a checking passing state, and generating a work order processing result with the checking passing state.
In addition, if the work order type corresponding to the fault work order is a to-be-terminated type or a to-be-disconnected type,
the determining module 402 is further configured to:
and acquiring the detailed information of the fault work orders of the corresponding types.
And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode.
And updating the auditing state of the fault work order of the corresponding type into an auditing passing state according to the work order parameters in the character string form, and generating a work order processing result of which the auditing is passed.
In addition, if the work order type corresponding to the fault work order is the type to be determined,
the determining module 402 is further configured to:
and acquiring detailed information of the fault work orders of the corresponding types.
And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode.
And judging whether the work order parameters in the form of character strings comprise clearing time fields.
And if so, updating the auditing state of the fault work order of the corresponding type into an auditing passing state, and generating a work order processing result of which the auditing is passed.
Furthermore, the determining module 402 is further configured to:
and acquiring a fault reason field from the detailed information of the fault work order of the corresponding type based on a crawler technology.
In addition, the obtaining module 401 is further configured to:
and acquiring a to-be-processed fault work order set from a communication operator system every preset time.
Furthermore, the determining module 402 is further configured to:
and acquiring a fault training work order set, wherein the fault training work order set is a training work order with a label acquired from network management fault data.
And training the fault training work order set according to a random forest algorithm to obtain the type recognition model.
Furthermore, the determining module 402 is further configured to:
login information of a communication operator system is acquired.
And logging in the communication operator system according to the login information.
The apparatus provided in the embodiment of the present invention may implement the method in the embodiment shown in fig. 2, and the implementation principle and the technical effect are similar, which are not described herein again.
Fig. 5 is a schematic diagram of a hardware structure of the fault work order processing device according to the embodiment of the present invention. As shown in fig. 5, the present embodiment provides an apparatus 500 including: at least one processor 501 and memory 502. The processor 501 and the memory 502 are connected by a bus 503.
In a specific implementation process, the at least one processor 501 executes the computer execution instructions stored in the memory 502, so that the at least one processor 501 executes the computer program to implement the following steps:
and acquiring a to-be-processed fault work order set from a communication operator system.
And identifying each fault work order in the fault work order set based on a type identification model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained by training through a fault training work order set.
And determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order.
And processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system.
In addition, if the work order type corresponding to the fault work order is the type to be suspended,
the processor, when executing the computer program, further implements the steps of:
and acquiring the detailed information of the fault work orders of the corresponding types.
And acquiring a fault reason field from the detailed information of the fault work order of the corresponding type.
And if the fault reason field carries keywords with the semantic meaning of segmentation, updating the checking state of the fault work order of the corresponding type into a checking passing state, and generating a work order processing result with the checking passing state.
In addition, if the work order type corresponding to the fault work order is the type to be terminated or the type to be disconnected,
the processor, when executing the computer program, further implements the steps of:
and acquiring the detailed information of the fault work orders of the corresponding types.
And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode.
And updating the auditing state of the fault work order of the corresponding type into an auditing passing state according to the work order parameters in the character string form, and generating a work order processing result of which the auditing is passed.
The processor, when executing the computer program, further implements the steps of:
in addition, if the work order type corresponding to the fault work order is the type to be determined,
the processor, when executing the computer program, further implements the steps of:
and acquiring the detailed information of the fault work orders of the corresponding types.
And converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode.
And judging whether the work order parameters in the character string form comprise a clearing time field.
And if so, updating the auditing state of the fault work order of the corresponding type into an auditing passing state, and generating a work order processing result of which the auditing is passed.
The processor, when executing the computer program, further implements the steps of:
and acquiring a fault reason field from the detailed information of the fault work order of the corresponding type based on a crawler technology.
The processor, when executing the computer program, further implements the steps of:
and acquiring a to-be-processed fault work order set from a communication operator system every preset time.
The processor, when executing the computer program, further implements the steps of:
and acquiring a fault training work order set, wherein the fault training work order set is a training work order with a label acquired from network management fault data.
And training the fault training work order set according to a random forest algorithm to obtain the type recognition model.
The processor, when executing the computer program, further implements the steps of:
login information of a communication operator system is acquired.
And logging in the communication operator system according to the login information.
For a specific implementation process of the processor 501, reference may be made to the above method embodiments, which implement the similar principle and technical effect, and this embodiment is not described herein again.
In the embodiment shown in fig. 5, it should be understood that the Processor may be a Central Processing Unit (CPU), other general purpose processors, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor, or in a combination of the hardware and software modules within the processor.
The memory may comprise high speed RAM memory and may also include non-volatile storage NVM, such as at least one disk memory.
The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended ISA (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, the buses in the figures of the present application are not limited to only one bus or one type of bus.
The embodiment of the invention also provides a computer-readable storage medium, wherein a computer execution instruction is stored in the computer-readable storage medium, and when a processor executes the computer execution instruction, the fault work order processing method of the method embodiment is realized.
The computer-readable storage medium may be implemented by any type of volatile or non-volatile memory device or combination thereof, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk. Readable storage media can be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary readable storage medium is coupled to the processor such the processor can read information from, and write information to, the readable storage medium. Of course, the readable storage medium may also be an integral part of the processor. The processor and the readable storage medium may reside in an Application Specific Integrated Circuits (ASIC). Of course, the processor and the readable storage medium may also reside as discrete components in the apparatus.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A fault work order processing method is characterized by comprising the following steps:
acquiring a fault work order set to be processed from a communication operator system;
identifying each fault work order in the fault work order set based on a type identification model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained through training of a fault training work order set;
determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order;
and processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system.
2. The method of claim 1, wherein if the work order type corresponding to the failed work order is a pending type,
the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result includes:
acquiring detailed information of the fault work orders of the corresponding types;
acquiring a fault reason field from the detailed information of the fault work order of the corresponding type;
and if the fault reason field carries keywords with the semantic meaning of segmentation, updating the checking state of the fault work order of the corresponding type into a checking passing state, and generating a work order processing result with the checking passing state.
3. The method according to claim 2, wherein if the work order type corresponding to the fault work order is a to-be-terminated type or a to-be-disconnected type,
the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result includes:
acquiring detailed information of the fault work orders of the corresponding types;
converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode;
and updating the auditing state of the fault work order of the corresponding type into an auditing passing state according to the work order parameters in the character string form, and generating a work order processing result of which the auditing is passed.
4. The method of claim 1, wherein if the work order type corresponding to the faulty work order is a type to be determined,
the processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result includes:
acquiring detailed information of the fault work orders of the corresponding types;
converting the detailed information of the fault work order of the corresponding type into work order parameters in a character string form according to a preset conversion mode;
judging whether the work order parameters in the character string form comprise a clearing time field or not;
and if so, updating the auditing state of the fault work order of the corresponding type into an auditing passing state, and generating a work order processing result of which the auditing is passed.
5. The method according to claim 2, wherein the obtaining of the fault cause field from the detailed information of the fault work order of the corresponding type comprises:
and acquiring a fault reason field from the detailed information of the fault work order of the corresponding type based on a crawler technology.
6. The method according to any of claims 1-5, wherein said obtaining a set of pending trouble tickets from a communications carrier system comprises:
and acquiring a to-be-processed fault work order set from a communication operator system every preset time.
7. The method according to any of claims 1-5, further comprising, prior to said obtaining a pending trouble ticket set from a communications carrier system:
acquiring a fault training work order set, wherein the fault training work order set is a training work order with a label acquired from network management fault data;
and training the fault training work order set according to a random forest algorithm to obtain the type recognition model.
8. The method according to any of claims 1-5, further comprising, prior to said obtaining a pending trouble ticket set from a communications carrier system:
acquiring login information of a communication operator system;
and logging in the communication operator system according to the login information.
9. A trouble order processing apparatus, comprising: at least one processor and memory;
the memory stores computer-executable instructions;
the at least one processor executing the computer executable instructions stored by the memory causes the computer program when executed to implement the steps of:
acquiring a fault work order set to be processed from a communication operator system;
identifying each fault work order in the fault work order set based on a type identification model, and determining a work order type corresponding to each fault work order, wherein the type identification model is obtained through training of a fault training work order set;
determining a work order processing rule corresponding to the work order type according to the work order type corresponding to each fault work order;
and processing the fault work order of the corresponding type according to the work order processing rule corresponding to the work order type to obtain a work order processing result, and sending the work order processing result to terminal equipment related to the communication operator system.
10. A computer-readable storage medium having computer-executable instructions stored therein which, when executed by a processor, implement the trouble ticket processing method of any one of claims 1 to 8.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011088271.9A CN112183782B (en) | 2020-10-13 | 2020-10-13 | Fault work order processing method and equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011088271.9A CN112183782B (en) | 2020-10-13 | 2020-10-13 | Fault work order processing method and equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN112183782A true CN112183782A (en) | 2021-01-05 |
| CN112183782B CN112183782B (en) | 2024-04-12 |
Family
ID=73949355
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011088271.9A Active CN112183782B (en) | 2020-10-13 | 2020-10-13 | Fault work order processing method and equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112183782B (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113033844A (en) * | 2021-04-23 | 2021-06-25 | 贵州兴泰科技有限公司 | Equipment maintenance service system and method |
| CN113689104A (en) * | 2021-08-18 | 2021-11-23 | 广东电网有限责任公司 | Fault statistical analysis method and device for electric energy metering device |
| CN113807653A (en) * | 2021-08-12 | 2021-12-17 | 国网新疆电力有限公司巴州供电公司 | Fault repair work order positioning method based on fuzzy matching |
| CN114040409A (en) * | 2021-11-11 | 2022-02-11 | 中国联合网络通信集团有限公司 | Short message identification method, device, equipment and storage medium |
| CN114240267A (en) * | 2022-02-25 | 2022-03-25 | 深圳市城市交通规划设计研究中心股份有限公司 | Transportation outfield equipment operation and maintenance order dispatching method, electronic equipment and storage medium |
| CN115221892A (en) * | 2022-07-12 | 2022-10-21 | 中国电信股份有限公司 | Work order data processing method and device, storage medium and electronic equipment |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104869006A (en) * | 2014-02-25 | 2015-08-26 | 中国移动通信集团上海有限公司 | Data service automatic activation method and platform |
| CN106341557A (en) * | 2016-09-23 | 2017-01-18 | 国网山东省电力公司潍坊供电公司 | Telephone network no-interruption cutover method based on distribution system |
| CN106452901A (en) * | 2016-11-03 | 2017-02-22 | 大唐软件技术股份有限公司 | Intelligent work order user-defined distribution method based on operation and maintenance management |
| CN108876122A (en) * | 2018-05-31 | 2018-11-23 | 康键信息技术（深圳）有限公司 | Processing method, device, computer equipment and the storage medium of batch work order |
| CN109992667A (en) * | 2019-03-26 | 2019-07-09 | 新华三大数据技术有限公司 | A kind of file classification method and device |
| CN110175272A (en) * | 2019-05-21 | 2019-08-27 | 中国太平洋保险（集团）股份有限公司 | One kind realizing the convergent control method of work order and control device based on feature modeling |
| CN110232188A (en) * | 2019-06-04 | 2019-09-13 | 上海电力学院 | The Automatic document classification method of power grid user troublshooting work order |
| CN111522947A (en) * | 2020-04-22 | 2020-08-11 | 北京思特奇信息技术股份有限公司 | Method and system for processing complaint work order |
-
2020
- 2020-10-13 CN CN202011088271.9A patent/CN112183782B/en active Active
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104869006A (en) * | 2014-02-25 | 2015-08-26 | 中国移动通信集团上海有限公司 | Data service automatic activation method and platform |
| CN106341557A (en) * | 2016-09-23 | 2017-01-18 | 国网山东省电力公司潍坊供电公司 | Telephone network no-interruption cutover method based on distribution system |
| CN106452901A (en) * | 2016-11-03 | 2017-02-22 | 大唐软件技术股份有限公司 | Intelligent work order user-defined distribution method based on operation and maintenance management |
| CN108876122A (en) * | 2018-05-31 | 2018-11-23 | 康键信息技术（深圳）有限公司 | Processing method, device, computer equipment and the storage medium of batch work order |
| CN109992667A (en) * | 2019-03-26 | 2019-07-09 | 新华三大数据技术有限公司 | A kind of file classification method and device |
| CN110175272A (en) * | 2019-05-21 | 2019-08-27 | 中国太平洋保险（集团）股份有限公司 | One kind realizing the convergent control method of work order and control device based on feature modeling |
| CN110232188A (en) * | 2019-06-04 | 2019-09-13 | 上海电力学院 | The Automatic document classification method of power grid user troublshooting work order |
| CN111522947A (en) * | 2020-04-22 | 2020-08-11 | 北京思特奇信息技术股份有限公司 | Method and system for processing complaint work order |
Non-Patent Citations (3)
| Title |
|---|
| 冯月霞等: "集中故障管理系统的建设和应用", 《通信企业管理》, no. 2, 10 February 2016 (2016-02-10), pages 62 - 63 * |
| 徐东信等: "光缆传输网络管理系统的设计与实现", 《中国新通信》, 31 December 2012 (2012-12-31), pages 22 - 23 * |
| 汪玲等: "95598工单回复中存在的问题与解决措施", 《科技创新导报》, vol. 30, 31 October 2014 (2014-10-31), pages 183 - 184 * |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113033844A (en) * | 2021-04-23 | 2021-06-25 | 贵州兴泰科技有限公司 | Equipment maintenance service system and method |
| CN113807653A (en) * | 2021-08-12 | 2021-12-17 | 国网新疆电力有限公司巴州供电公司 | Fault repair work order positioning method based on fuzzy matching |
| CN113689104A (en) * | 2021-08-18 | 2021-11-23 | 广东电网有限责任公司 | Fault statistical analysis method and device for electric energy metering device |
| CN114040409A (en) * | 2021-11-11 | 2022-02-11 | 中国联合网络通信集团有限公司 | Short message identification method, device, equipment and storage medium |
| CN114040409B (en) * | 2021-11-11 | 2023-06-06 | 中国联合网络通信集团有限公司 | Short message identification method, device, equipment and storage medium |
| CN114240267A (en) * | 2022-02-25 | 2022-03-25 | 深圳市城市交通规划设计研究中心股份有限公司 | Transportation outfield equipment operation and maintenance order dispatching method, electronic equipment and storage medium |
| CN115221892A (en) * | 2022-07-12 | 2022-10-21 | 中国电信股份有限公司 | Work order data processing method and device, storage medium and electronic equipment |
| CN115221892B (en) * | 2022-07-12 | 2024-02-27 | 中国电信股份有限公司 | Work order data processing method and device, storage medium and electronic equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| CN112183782B (en) | 2024-04-12 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN112183782B (en) | Fault work order processing method and equipment | |
| CN108366045B (en) | Method and device for setting wind control scoring card | |
| CN103440460A (en) | Application system change validation method and system | |
| CN111913824A (en) | Method for determining data link fault reason and related equipment | |
| CN115964272A (en) | Transaction data automatic testing method, device, equipment and readable storage medium | |
| CN114090462B (en) | Software repeated defect identification method and device, computer equipment and storage medium | |
| CN111680974B (en) | Method and device for positioning problems of electronic underwriting process | |
| CN115809384A (en) | Webpage updating method and device, computer equipment and computer readable medium | |
| CN112184072B (en) | Machine room equipment management method and device | |
| CN111352818B (en) | Application program performance analysis method and device, storage medium and electronic equipment | |
| CN113918405A (en) | Log monitoring method and device, electronic equipment and storage medium | |
| CN112488562A (en) | Service implementation method and device | |
| CN110674491A (en) | Method and device for real-time evidence obtaining of android application and electronic equipment | |
| CN112037027B (en) | Automatic method and system for production change compliance check of banking system | |
| CN115712662B (en) | Method, system, device and medium for verifying house source information | |
| CN113326179B (en) | Emergency payment starting method and device, computing equipment and computer storage medium | |
| CN111934910B (en) | Fault processing method, equipment and storage medium | |
| CN115525521A (en) | Log data verification method and device, electronic equipment, storage medium and product | |
| KR101883407B1 (en) | detecting methods and systems of prevention check for information system using agentless | |
| CN111754207A (en) | Process instance management method and device, computer equipment and readable storage medium | |
| CN115454800A (en) | Log data verification method and device, electronic equipment, storage medium and product | |
| CN115529596A (en) | Abnormal number identification method and device and electronic equipment | |
| CN116185751A (en) | Abnormality log recognition method, abnormality log recognition device, electronic equipment and storage medium | |
| CN116777209A (en) | Internet of things card change risk monitoring method, device, server and storage medium | |
| CN114819542A (en) | Risk data processing method, equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |