CN106779109A - A kind of method for allocating tasks and system based on operation - Google Patents
A kind of method for allocating tasks and system based on operation Download PDFInfo
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- CN106779109A CN106779109A CN201710061108.5A CN201710061108A CN106779109A CN 106779109 A CN106779109 A CN 106779109A CN 201710061108 A CN201710061108 A CN 201710061108A CN 106779109 A CN106779109 A CN 106779109A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06316—Sequencing of tasks or work
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- Vehicle Cleaning, Maintenance, Repair, Refitting, And Outriggers (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides a kind of method for allocating tasks based on operation and system, wherein method comprises the following steps：The corresponding executor's set of maintenance procedures is set；Vehicle maintenance order is received, maintenance task is set according to vehicle maintenance order, maintenance task includes at least one maintenance procedures；The corresponding executor's set of maintenance procedures is traveled through, acquisition does not receive executor's numbering of maintenance procedures, maintenance procedures is distributed to executor and numbers corresponding executor；Judge whether the maintenance procedures complete, be that will then travel through the corresponding executor's set of next maintenance procedures, next maintenance procedures are distributed to the executor not received until whole maintenance task is completed.The present invention is allocated by each operation to auto repair task, so as to whole vehicle maintenance, everyone has responsibility by maintenance, improves whole maintenance management, is provided better service to client and is experienced.
Description
Technical field
The present invention relates to vehicle maintenance technical field, and in particular to a kind of method for allocating tasks and system based on operation.
Background technology
Current auto repair service quality is influenceed by market, causes automobile field after sale to there is flow in terms of cooperation
Linking is stagnant to treat phenomenon at random.For current cooperative state, the on-job attendant region rejuvenation in market tends to, and personnel are to work
There is cost higher in the culture and business common ability for making cooperative ability；And in actual mechanical process, personnel run, mental
There is certain operating error in the links such as memory, verbal communication, cause business communication and corresponding information to be passed on not in time, have impact on
The operating efficiency of whole operation flow and time management, while also reducing client to supervision consumption achievement cognition and respective service
Experience.In the middle of the resource allocation and salary distribution link of real work flow, not rigorous distribution structure causes practitioner
Do not possess work incentive, thus further result in the reduction of operating efficiency.
The content of the invention
The purpose of the present invention is the management of each maintenance procedures during raising vehicle maintenance, and everyone has responsibility improves vehicle dimension
Repair the validity of management.
To achieve these goals, the invention provides a kind of method for allocating tasks based on operation, comprise the following steps：
The corresponding executor's set of maintenance procedures is set；
Vehicle maintenance order is received, maintenance task is set according to vehicle maintenance order, maintenance task includes at least one dimension
Repair operation；
The corresponding executor's set of maintenance procedures is traveled through, acquisition does not receive executor's numbering of maintenance procedures, will
Maintenance procedures are distributed to executor and number corresponding executor；
Judge whether the maintenance procedures complete, be that will then travel through the corresponding executor's set of next maintenance procedures, by under
One maintenance procedures is distributed to the executor not received until whole maintenance task is completed.
Further, it is described to set that maintenance procedures are corresponding holds in the method for allocating tasks based on operation of the present invention
Pedestrian's set includes
Executor's information is obtained, wherein, executor's information includes executor's essential information, executor's numbering or is good at work
Sequence；
Executor is carried out category division by the operation of being good at according to executor, and same category of executor is clustered.
Further, in the method for allocating tasks based on operation of the present invention, the reception vehicle maintenance order, according to
Vehicle maintenance order sets maintenance task, and maintenance task includes including at least one maintenance procedures
Vehicle order information is obtained by subscription client, vehicle order information includes owner information, vehicle model or report
Repair information；
Vehicle order information is distributed to corresponding maintenance station according to vehicle model；
Maintenance station testing result is obtained, corresponding each maintenance procedures of vehicle maintenance order are set according to testing result, will
All maintenance procedures generate maintenance task, and distribute to station corresponding operation station by task vehicle；
Further, it is described to judge whether the maintenance procedures are complete in the method for allocating tasks based on operation of the present invention
Into, it is that will then travel through the corresponding executor's set of next maintenance procedures, next maintenance procedures are distributed to holding for not receiving
Pedestrian is until whole maintenance task includes before completing
Send whether complete operation prompt message to executor's client of the maintenance procedures according to Preset Time frequency；
The feedback information that executor's client sends is obtained, will be next if feedback information is completed confirmation
Individual maintenance procedures are allocated.
Further, in the method for allocating tasks based on operation of the present invention, methods described also includes
List maintenance and its bill are generated after the completion of maintenance task, list maintenance and its bill are sent to car owner user
End.
Present invention also offers a kind of task distribution system based on operation, including
Priority assignation module, for setting the corresponding executor's set of maintenance procedures；Client is used including executor
End performs operating right during operation；
Order reception module, for receiving vehicle maintenance order, maintenance task is set according to vehicle maintenance order, and maintenance is appointed
Business includes at least one maintenance procedures；
Operation distribute module, for being traveled through to the corresponding executor's set of maintenance procedures, acquisition does not receive maintenance mans
Executor's numbering of sequence, maintenance procedures is distributed to executor and numbers corresponding executor；
Task judge module, is that will then travel through next maintenance procedures correspondence for judging whether the maintenance procedures complete
Executor's set, next maintenance procedures are distributed to the executor that does not receive until whole maintenance task is completed.
Further, in the task distribution system based on operation of the present invention, priority assignation module includes
Registration submodule, for obtaining executor's information, wherein, executor's information includes executor's essential information, performs
People numbers or is good at operation；
Classification submodule, category division is carried out for the operation of being good at according to executor by executor, will be same category of
Executor is clustered.
Further, in the task distribution system based on operation of the present invention, the order reception module includes
Order acquisition submodule, for obtaining vehicle order information by subscription client, vehicle order information includes car
Main information, vehicle model or repairing information；
Order processing submodule, for distributing to corresponding maintenance station vehicle order information according to vehicle model；
Statistical Process submodule, for obtaining maintenance station testing result, vehicle maintenance order pair is set according to testing result
What is answered is each maintenance procedures, and all maintenance procedures are generated into maintenance task.
Further, in the task distribution system based on operation of the present invention, the task judge module includes
Whether prompting submodule, complete for being sent to executor's client of the maintenance procedures according to Preset Time frequency
Operation prompt message；
Treatment submodule, the feedback information for obtaining the transmission of executor's client, if feedback information is completed
Then be allocated for next maintenance procedures by confirmation.
Further, in the task distribution system based on operation of the present invention, the system also includes
Bill pushing module, for generating list maintenance and its bill after the completion of maintenance task, by list maintenance and its account
Single-shot delivers to car owner's user terminal.
In the above-mentioned technical solutions, the present invention is allocated by each operation to auto repair task, so as to whole
Individual vehicle maintenance, by maintenance, everyone has responsibility, improves whole maintenance management, and providing better service to client experiences.
Brief description of the drawings
In order to illustrate more clearly of the embodiment of the present application or technical scheme of the prior art, below will be to institute in embodiment
The accompanying drawing for needing to use is briefly described, it should be apparent that, drawings in the following description are only described in the present invention
A little embodiments, for those of ordinary skill in the art, can also obtain other accompanying drawings according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of method for allocating tasks one embodiment based on operation of the present invention；
Fig. 2 is the schematic flow sheet of method for allocating tasks another embodiment based on operation of the present invention；
Fig. 3 is the structural representation of task distribution system one embodiment based on operation of the present invention；
Fig. 4 is the structural representation of task distribution system another embodiment based on operation of the present invention.
Specific embodiment
In order that those skilled in the art more fully understands technical scheme, below in conjunction with accompanying drawing to this hair
It is bright to be further detailed.
As shown in figure 1, the invention provides a kind of method for allocating tasks based on operation, comprising the following steps：
The corresponding executor's set of S101, setting maintenance procedures；
S102, reception vehicle maintenance order, maintenance task is set according to vehicle maintenance order, and maintenance task includes at least one
Individual maintenance procedures；
S103, maintenance procedures corresponding executor set is traveled through, the executor that acquisition does not receive maintenance procedures compiles
Number, maintenance procedures are distributed to executor and numbers corresponding executor；
S104, judge whether the maintenance procedures complete, be that will then travel through the corresponding executor's set of next maintenance procedures,
Next maintenance procedures are distributed to the executor not received until whole maintenance task is completed.
After the present invention is divided according to maintenance procedures to maintenance executor (i.e. Maintenance Engineer), to the vehicle for receiving
Maintenance order sets corresponding maintenance task, and each maintenance task potentially includes multiple maintenance procedures, different maintenance procedures
Requirement to technology is different, and maintenance task is according to the order (specific implementation of each maintenance procedures in the maintenance task of generation
When, each maintenance task provides each maintenance procedures in whole maintenance task by Maintenance Engineer according to the distress condition of vehicle
Order) carry out, a upper maintenance procedures complete just to enter next maintenance procedures, therefore the order that the present invention passes through maintenance procedures
By each step of vehicle maintenance task, everyone has responsibility, strengthens whole maintenance flow management, maintenance cost is saved, while can also swash
The executor for encouraging each maintenance procedures develops skill (because the technology content of different operations is different, corresponding treatment is also different).This
The executor for inventing each maintenance procedures includes many people, and in order to improve maintenance efficiency, the present invention is by traveling through each maintenance man
The corresponding executor's set of sequence obtains idle executor's (not receiving the Maintenance Engineer of maintenance procedures task), reduces because same
One executor receives maintenance time extension caused by multiple maintenance procedures, also reduces business handing-over in the process of implementation and brings
Time delay caused by maintenance efficiency and efficiency reduction, also solve accordingly maintenance procedures handing-over it is caused not in time
Business is shelved.
Further, S101 includes
Executor's information is obtained, wherein, executor's information includes executor's essential information, executor's numbering or is good at work
Sequence；
Executor is carried out category division by the operation of being good at according to executor, and same category of executor is clustered.
It is an object of the invention to by collecting to each maintenance procedures and its executor in each maintenance station and maintenance station
The setting of conjunction improves the maintenance efficiency to vehicle, therefore during specific implementation, each maintenance station can be (specific by maintenance station client
It is optionally the communication apparatus such as PC, mobile phone, pad, notebook) registered, generate office worker ID, and by maintenance station by office worker ID
Add backstage to authorize each office worker ID to maintenance procedures operating right (such as Z1- spray paintings) by authority module, complete setting and hold
Pedestrian information, the present invention is classified by the operation of being good to executor, then by all executors of same operation by poly-
Class generation process is clustered, and each operation cluster includes executor's essential information, executor's numbering, is good at operation etc., wherein, base
This information includes executor's name, contact method (such as telephone number).
Further, the S102 includes
Vehicle order information is obtained by subscription client, vehicle order information includes owner information, vehicle model or report
Repair information；
Vehicle order information is distributed to corresponding maintenance station according to vehicle model；
Maintenance station testing result is obtained, corresponding each maintenance procedures of vehicle maintenance order are set according to testing result, will
All maintenance procedures generate maintenance task.
The completion of vehicle maintenance in maintenance station (such as vehicle beauty treatment shop, vehicle maintenance shop), and according to specific business not
Together, also there is the station for performing different business operation in maintenance station, therefore the present invention receives subscription client (i.e. car owner client
End, the concretely communication apparatus such as PC, notebook, mobile phone, pad) send vehicle maintenance order after, the present invention passes through maintenance station
Maintenance Engineer detects to the vehicle, and judges the maintenance procedures that the vehicle maintenance includes according to testing result, will be all
Maintenance procedures generation maintenance task, so that the order according to maintenance task distributes to each maintenance procedures in the maintenance station vehicle
At maintenance station, during specific implementation, the order of each maintenance procedures that maintenance task includes is optional according to Maintenance Engineer
The optimal ordering (can be according to maintenance complexity, maintenance time, maintenance step, station saturation state etc.) for being given.
Further, include before the S104
Send whether complete operation prompt message to executor's client of the maintenance procedures according to Preset Time frequency；Tool
The temporal frequency that body can send once according to every 30min sends prompt message.
The feedback information that executor's client sends is obtained, will be next if feedback information is completed confirmation
Individual maintenance procedures are allocated.
Because maintenance task of the present invention is in specific execution, completes a maintenance procedures and just proceed by next maintenance mans
The maintenance of sequence, therefore the present invention sends prompt message by executor's client of each maintenance procedures, so as to executor and
When be confirmed whether to complete the maintenance of the maintenance procedures, and next maintenance procedures are allocated, so as to improve to each maintenance
The maintenance efficiency stood, improves maintenance program optimization.During specific implementation, executor's client can be optionally disposed on mobile device,
The present invention can be according to its contact method of executor's acquisition of information and corresponding to being sent in executor's client by the contact method
Prompting.Executor's mobile device is optionally set to mobile phone, and contact method includes telephone number in executor's essential information, according to this
Telephone number is pointed out or phone to executor's sending short message by mobile phone.
Further, methods described also includes
List maintenance and its bill are generated after the completion of maintenance task, list maintenance and its bill are sent to car owner user
End.
List maintenance and its account are sent to car owner by car owner's client in time after the maintenance task of present invention completion vehicle
Singly improve service quality, improve service experience of the car owner in maintenance station.
As shown in figure 3, present invention also offers a kind of task distribution system based on operation, including priority assignation module
10th, order reception module 20, operation distribute module 30 and task judge module 40.
Wherein,
Priority assignation module 10, for setting the corresponding executor's set of maintenance procedures；Executor's set determines execution
The user of operation；
Order reception module 20, for receiving vehicle maintenance order, maintenance task, maintenance is set according to vehicle maintenance order
Task includes at least one maintenance procedures；
Operation distribute module 30, for being traveled through to the corresponding executor's set of maintenance procedures, acquisition does not receive maintenance
Executor's numbering of operation, maintenance procedures is distributed to executor and numbers corresponding executor；
Task judge module 40, is that will then travel through next maintenance procedures pair for judging whether the maintenance procedures complete
The executor for answering gathers, and next maintenance procedures are distributed to the executor not received until whole maintenance task is completed.
Further, priority assignation module includes
Registration submodule, for obtaining executor's information, wherein, executor's information includes executor's numbering, is good at operation；
Classification submodule, category division is carried out for the operation of being good at according to executor by executor, will be same category of
Executor is clustered.
Further, the order reception module includes
Order acquisition submodule, for obtaining vehicle order information by subscription client, vehicle order information includes car
Main information, vehicle model or repairing information；
Order processing submodule, for distributing to corresponding maintenance station vehicle order information according to vehicle model；
Statistical Process submodule, for obtaining maintenance station testing result, vehicle maintenance order pair is set according to testing result
All maintenance procedures are generated maintenance task by each maintenance procedures answered.
Further, the task judge module includes
Whether prompting submodule, complete for being sent to executor's client of the maintenance procedures according to Preset Time frequency
Operation prompt message；
Treatment submodule, the feedback information for obtaining the transmission of executor's client, if feedback information is completed
Then be allocated for next maintenance procedures by confirmation.
The present invention is illustrated as a example by repairing trade company A and vehicle maintenance order is processed below：
Trade company A receives vehicle maintenance order by this hair by the task distribution system based on operation of the present invention,
Each maintenance procedures that the vehicle maintenance is determined after being detected to the vehicle by Maintenance Engineer to be included (are such as painted, vehicle is protected
Support, change part etc.), and generate corresponding maintenance task.As maintenance task be T, including each maintenance procedures order be R1
→ R2 → R3, corresponding executor's collection is combined into Z1, Z2, Z3 respectively for R1, R2, R3 in corresponding trade company A.
In flow is performed, prompt message is sent to the executor Z1 of R1 by prompting submodule and determines whether R1 completes；
Z1 accesses the feedback information that system of the present invention sends prompt message by executor's client, if feedback information is complete
Into confirmation then the present invention reallocates to R2, travel through corresponding with R2 executor set acquisition and do not receive maintenance procedures
Executor, R2 is distributed to the executor for not receiving maintenance procedures, pointed out according to R1 and anti-receiving after completing R2
Reallocate R3 after feedforward information, completes maintenance task T.
Further, as shown in figure 4, the system also includes
Bill pushing module 50, for generating list maintenance and its bill after the completion of maintenance task, by list maintenance and its
Bill is sent to car owner's user terminal.
Some one exemplary embodiments of the invention only are described by way of explanation above, undoubtedly, for ability
The those of ordinary skill in domain, without departing from the spirit and scope of the present invention, can be with a variety of modes to institute
The embodiment of description is modified.Therefore, above-mentioned accompanying drawing and description are inherently illustrative, should not be construed as to the present invention
The limitation of claims.
Claims (10)
1. a kind of method for allocating tasks based on operation, it is characterised in that comprise the following steps：
The corresponding executor's set of maintenance procedures is set；
Vehicle maintenance order is received, maintenance task is set according to vehicle maintenance order, maintenance task includes at least one maintenance mans
Sequence；
The corresponding executor's set of maintenance procedures is traveled through, acquisition does not receive executor's numbering of maintenance procedures, will repair
Operation is distributed to executor and numbers corresponding executor；
Judge whether the maintenance procedures complete, be that will then travel through the corresponding executor's set of next maintenance procedures, will be next
Maintenance procedures are distributed to the executor not received until whole maintenance task is completed.
2. the method for allocating tasks based on operation according to claim 1, it is characterised in that the setting maintenance procedures pair
The executor's set answered includes
Executor's information is obtained, wherein, executor's information includes executor's essential information, performs numbering or is good at operation；
Executor is carried out category division by the operation of being good at according to executor, and same category of executor is clustered.
3. the method for allocating tasks based on operation according to claim 1, it is characterised in that the reception vehicle maintenance is ordered
It is single, maintenance task is set according to vehicle maintenance order, maintenance task includes including at least one maintenance procedures
Vehicle order information is obtained by subscription client, vehicle order information includes owner information, vehicle model or reports letter for repairment
Breath；
Vehicle order information is distributed to corresponding maintenance station according to vehicle model；
Maintenance station testing result is obtained, corresponding each maintenance procedures of vehicle maintenance order are set according to testing result, will be all
Maintenance procedures generate maintenance task.
4. the method for allocating tasks based on operation according to claim 1, it is characterised in that the judgement maintenance procedures
Whether complete, be that will then travel through next maintenance procedures corresponding executor set, next maintenance procedures are distributed to not connecing
The executor of receipts is until whole maintenance task includes before completing
Send whether complete operation prompt message to executor's client of the maintenance procedures according to Preset Time frequency；
The feedback information that executor's client sends is obtained, by next dimension if feedback information is completed confirmation
Operation is repaiied to be allocated.
5. the method for allocating tasks based on operation according to claim 1, it is characterised in that methods described also includes
List maintenance and its bill are generated after the completion of maintenance task, list maintenance and its bill are sent to car owner's user terminal.
6. a kind of task distribution system based on operation, it is characterised in that including
Priority assignation module, for setting the corresponding executor's set of maintenance procedures；
Order reception module, for receiving vehicle maintenance order, maintenance task, maintenance task bag is set according to vehicle maintenance order
Include at least one maintenance procedures；
Operation distribute module, for being traveled through to the corresponding executor's set of maintenance procedures, acquisition does not receive maintenance procedures
Executor numbers, and maintenance procedures is distributed to executor and numbers corresponding executor；
Task judge module, for judging whether the maintenance procedures complete, be, will the next maintenance procedures of traversal be corresponding holds
Pedestrian gathers, and next maintenance procedures are distributed to the executor not received until whole maintenance task is completed.
7. the task distribution system based on operation according to claim 6, it is characterised in that priority assignation module includes
Registration submodule, for obtaining executor's information, wherein, executor's information includes that executor's essential information, executor are compiled
Number or be good at operation；
Classification submodule, carries out category division, by same category of execution for the operation of being good at according to executor by executor
People is clustered.
8. the task distribution system based on operation according to claim 6, it is characterised in that the order reception module bag
Include
Order acquisition submodule, for obtaining vehicle order information by subscription client, vehicle order information is believed including car owner
Breath, vehicle model or repairing information；
Order processing submodule, for distributing to corresponding maintenance station vehicle order information according to vehicle model；
Statistical Process submodule, for obtaining maintenance station testing result, sets vehicle maintenance order corresponding according to testing result
It is each maintenance procedures, all maintenance procedures is generated into maintenance task.
9. the task distribution system based on operation according to claim 6, it is characterised in that the task judge module bag
Include
Prompting submodule, for sending whether complete operation to executor's client of the maintenance procedures according to Preset Time frequency
Prompt message；
Treatment submodule, the feedback information for obtaining the transmission of executor's client, if feedback information is completed confirmation
Then be allocated for next maintenance procedures by information.
10. the task distribution system based on operation according to claim 6, it is characterised in that the system also includes
Bill pushing module, for generating list maintenance and its bill after the completion of maintenance task, list maintenance and its bill is sent out
Deliver to car owner's user terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710061108.5A CN106779109A (en) | 2017-01-25 | 2017-01-25 | A kind of method for allocating tasks and system based on operation |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710061108.5A CN106779109A (en) | 2017-01-25 | 2017-01-25 | A kind of method for allocating tasks and system based on operation |
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| Publication Number | Publication Date |
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| CN106779109A true CN106779109A (en) | 2017-05-31 |
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ID=58942136
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| CN201710061108.5A Pending CN106779109A (en) | 2017-01-25 | 2017-01-25 | A kind of method for allocating tasks and system based on operation |
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| CN109063862A (en) * | 2018-09-30 | 2018-12-21 | 代明 | Automobile maintenance management system Internet-based, method |
| CN113344477A (en) * | 2021-08-05 | 2021-09-03 | 捷尔杰（天津）设备有限公司 | Task synchronization control method and device, electronic equipment and computer storage medium |
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