CN109697568A - A kind of service for infrastructure management method and device - Google Patents
A kind of service for infrastructure management method and device Download PDFInfo
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- CN109697568A CN109697568A CN201811614049.0A CN201811614049A CN109697568A CN 109697568 A CN109697568 A CN 109697568A CN 201811614049 A CN201811614049 A CN 201811614049A CN 109697568 A CN109697568 A CN 109697568A
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- service
- work order
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- terminal
- service work
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Property management
Abstract
This application provides a kind of service for infrastructure management method and devices, wherein this method comprises: obtaining the service work order that owner's terminal determines；Wherein, service work order is generated according to the information on services that owner inputs in owner's terminal；Service work order is sent to property terminal so that property terminal determines service type corresponding with the service work order；Service work order is forwarded to service management system corresponding with service type by the service type corresponding with service work order determined based on property terminal.The service work order that owner's terminal determines is sent to service management system by server by the application, the service work order that owner's terminal determines can be pushed to corresponding service management system, easy to operate, time saving and energy saving, practicability is good.
Description
Technical field
This application involves service for infrastructure administrative skill fields, in particular to a kind of service for infrastructure management method and dress
It sets.
Background technique
Residential property, which refers to, have been built up and all kinds of houses to come into operation and its shared device to match therewith, facility
With public place.Correspondingly, the property personnel of cell can provide corresponding service for infrastructure to owner, and such as: organize health
Beneficial style entertainment activity, house and matched facilities, public utility equipment to owner carry out daily management and maintenance
Maintenance keeps cell cleaning, implements effectively management etc. to the vehicle of disengaging cell.Meanwhile being arranged according to the difference of service type
Different management systems, such as: customer relation management (Customer Relationship Management, CRM) system,
Elevator device, facilities and equipment system etc. are optimal the service of matter with this.
In general, owner can directly propose service request on crm system, property personnel are determined by access crm system
The service request of owner, and can determine management system relevant to service request.Property personnel need
Work order information corresponding with service request is filled on system, and the work order information is committed to attendant, so as to attendant's root
It is serviced according to work order information, meets the demand for services of owner.
But in the prior art, since crm system lacks the interface communicated with other management systems, lead to property
Personnel generally require the service request that owner is first determined on crm system, and the service request further according to owner is in other management
Corresponding work order information is filled on system can achieve the purpose that service owner, and process is relatively complicated, takes time and effort.
Summary of the invention
It, can will in view of this, the embodiment of the present application is designed to provide a kind of service for infrastructure management method and device
The service work order that owner's terminal determines pushes to corresponding service management system, and easy to operate, time saving and energy saving, practicability is good.
In a first aspect, the embodiment of the present application provides a kind of service for infrastructure management method, wherein include:
Obtain the service work order that owner's terminal determines；Wherein, the service work order is according to owner in owner's terminal
What the information on services of upper input generated；
The service work order is sent to property terminal so that the property terminal determines clothes corresponding with the service work order
Service type；
Based on the service type corresponding with the service work order that the property terminal determines, the service work order is forwarded
To service management system corresponding with the service type.
With reference to first aspect, the embodiment of the present application provides the first possible embodiment of first aspect, wherein also
Include:
It receives the service work order that the corresponding service management system of the service type returns and completes instruction, and in service work
The service fee inventory generated when single completion；
The service fee inventory is sent to owner's terminal.
The possible embodiment of with reference to first aspect the first, the embodiment of the present application provide second of first aspect
Possible embodiment, wherein further include:
Judge whether to receive the payment that owner's terminal returns after the completion of paying the fees according to the service fee inventory
Success instructs；
If so, closing the service work order；
If it is not, then generating payment prompting message, and the payment prompting message is sent to owner's terminal.
With reference to first aspect, the embodiment of the present application provides the third possible embodiment of first aspect, wherein also
Include:
The service work order and corresponding work order that reception attendant is retracted by the service management system retract reason；
The service work order and corresponding work order that will pulled back from retract reason and are sent to the property terminal so that the property is whole
Reason is retracted according to the work order and redefines service type corresponding with the service work order in end；
The service type corresponding with the service work order redefined based on the property terminal, by the service work order
It is forwarded to service management system corresponding with the service type.
The third possible embodiment with reference to first aspect, the embodiment of the present application provide the 4th kind of first aspect
Possible embodiment, wherein before the service work order is forwarded to service management system corresponding with the service type,
Further include:
It is corresponding from the service type based on the service type corresponding with the service work order that the property terminal determines
Attendant corresponding with the service work order is chosen in all candidate service personnel in service management system；
The service work order is forwarded to service management system corresponding with the service type, comprising:
The service work order is forwarded to attendant end corresponding with the service work order.
Second aspect, the embodiment of the present application also provides a kind of service for infrastructure managing devices, wherein includes:
It services work order and obtains module, the service work order determined for obtaining owner's terminal；Wherein, the service work order is root
It is generated according to the information on services that owner inputs in owner's terminal；
Work order sending module is serviced, for the service work order to be sent to property terminal so that the property terminal determines
Service type corresponding with the service work order；
First service work order forwarding module, the clothes corresponding with the service work order for being determined based on the property terminal
The service work order is forwarded to service management system corresponding with the service type by service type.
In conjunction with second aspect, the embodiment of the present application provides the first possible embodiment of second aspect, wherein also
Include:
Work order receiving module is serviced, the service work order returned for receiving the corresponding service management system of the service type
Complete instruction, and the service fee inventory generated when servicing work order and completing；
Service fee inventory sending module, for the service fee inventory to be sent to owner's terminal.
In conjunction with the first possible embodiment of second aspect, the embodiment of the present application provides second of second aspect
Possible embodiment, wherein further include:
Judgment module, for judging whether that receive owner's terminal completes according to service fee inventory payment
The payment returned afterwards successfully instructs；
Work order closedown module is serviced, for if so, closing the service work order；
The payment prompting message for if it is not, then generate payment prompting message, and is sent to the industry by reminding module
Master terminal.
In conjunction with second aspect, the embodiment of the present application provides the third possible embodiment of second aspect, wherein also
Include:
Service work order receiving module, the service work order retracted by the service management system for receiving attendant and
Corresponding work order retracts reason；
Service type determining module, service work order and corresponding work order for will pulled back from retract reason and are sent to the object
Industry terminal redefines service type corresponding with the service work order so that the property terminal retracts reason according to the work order；
Second service work order forwarding module, it is corresponding with the service work order for what is redefined based on the property terminal
Service type, the service work order is forwarded to service management system corresponding with the service type.
In conjunction with the third possible embodiment of second aspect, the embodiment of the present application provides the 4th kind of second aspect
Possible embodiment, wherein further include:
Attendant chooses module, the service class corresponding with the service work order for being determined based on the property terminal
Type is chosen corresponding with the service work order from all candidate service personnel in the corresponding service management system of the service type
Attendant；
Second service work order forwarding module is also used to the service work order being forwarded to clothes corresponding with the service work order
Business personnel end.
A kind of service for infrastructure management method provided by the embodiments of the present application and device, wherein this method comprises: obtaining owner
The service work order that terminal determines；Wherein, service work order is generated according to the information on services that owner inputs in owner's terminal；It will
Service work order is sent to property terminal so that property terminal determines service type corresponding with the service work order；Based on property terminal
Service work order is forwarded to service management system corresponding with service type by determining service type corresponding with service work order.
The service work order that owner's terminal determines is sent to service management system by server by the application, can determine owner's terminal
Service work order push to corresponding service management system, easy to operate, time saving and energy saving, practicability is good.Which obviate existing skills
It needs to fill in corresponding work order information ability in other management systems according to the service request of owner by property personnel in art
Enough achieve the purpose that service owner, process is relatively complicated, the problem of taking time and effort.
To enable the above objects, features, and advantages of the application to be clearer and more comprehensible, preferred embodiment is cited below particularly, and cooperate
Appended attached drawing, is described in detail below.
Detailed description of the invention
Technical solution in ord to more clearly illustrate embodiments of the present application, below will be to needed in the embodiment attached
Figure is briefly described, it should be understood that the following drawings illustrates only some embodiments of the application, therefore is not construed as pair
The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this
A little attached drawings obtain other relevant attached drawings.
Fig. 1 shows a kind of flow chart of service for infrastructure management method provided by the embodiment of the present application；
Fig. 2 shows the flow charts of another kind service for infrastructure management method provided by the embodiment of the present application；
Fig. 3 shows a kind of structural schematic diagram of service for infrastructure managing device provided by the embodiment of the present application；
Fig. 4 shows the structural schematic diagram of server provided by the embodiment of the present application.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present application clearer, below in conjunction with the embodiment of the present application
Middle attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is only
It is some embodiments of the present application, instead of all the embodiments.The application being usually described and illustrated herein in the accompanying drawings is real
The component for applying example can be arranged and be designed with a variety of different configurations.Therefore, below to the application's provided in the accompanying drawings
The detailed description of embodiment is not intended to limit claimed scope of the present application, but is merely representative of the selected reality of the application
Apply example.Based on embodiments herein, those skilled in the art institute obtained without making creative work
There are other embodiments, shall fall in the protection scope of this application.
Currently, property personnel generally require the service request for first determining owner on crm system, further according to the service of owner
Corresponding work order information is filled in request in other management systems can achieve the purpose that service owner, and process is relatively complicated,
It takes time and effort.In view of the above-mentioned problems, a kind of service for infrastructure management method provided by the embodiments of the present application and device, it can be by owner
The service work order that terminal determines pushes to corresponding service management system, and easy to operate, time saving and energy saving, practicability is good.
For convenient for understanding the embodiment of the present application, first to a kind of service for infrastructure pipe disclosed in the embodiment of the present application
Reason method describes in detail.
As shown in Figure 1, being the flow chart of service for infrastructure management method provided by the embodiments of the present application, the specific steps are as follows:
S101, the service work order that owner's terminal determines is obtained；Wherein, service work order is defeated in owner's terminal according to owner
What the information on services entered generated.
Here, for cell owner after finding property problem, owner can input information on services in owner's terminal, according to
Service work order can be generated in the information on services.Wherein, the service work order may include the identity information of owner, what owner proposed
Service request etc..
Further, server obtains the service work order that owner's terminal determines.
S102, service work order is sent to property terminal so that property terminal determines service class corresponding with the service work order
Type.
Here, server will acquire the service work order that owner's terminal determines, be sent to property terminal, property personnel are according to clothes
List of working determines service type corresponding with the service work order.
Such as: the owner's service request for including in service work order is that door lock needs to repair, then can determine the service work order
Corresponding type is installations and facilities class；The owner's service request for including in service work order is that elevator needs to repair, then can determine
The corresponding type of service work order is elevator class.
S103, the service type corresponding with service work order determined based on property terminal, service work order is forwarded to and is taken
The corresponding service management system of service type.
Here, after determining service type corresponding with the service work order, server can be according to the service work order pair
Service work order is forwarded to service management system corresponding with service type by the service type answered.
Such as: after determining that the corresponding type of service work order is installations and facilities class, which can be forwarded
To installations and facilities system；After determining that the corresponding type of service work order is elevator class, which can be forwarded to
Elevator device etc..
S104, the service work order completion instruction that the corresponding service management system of service type returns is received, and serviced
The service fee inventory that work order generates when completing；
S105, service fee inventory is sent to owner's terminal；
S106, judge whether to receive the payment success that owner's terminal returns after the completion of paying the fees according to service fee inventory
Instruction；
If S107, receiving the payment that returns after the completion of paying the fees according to service fee inventory of owner's terminal and successfully instructing,
Then close service work order；
If S108, not receiving the payment that returns after the completion of paying the fees according to service fee inventory of owner's terminal and successfully referring to
It enables, then generates payment prompting message, and payment prompting message is sent to owner's terminal.
Here, attendant is after the service request for completing owner, in the corresponding service management system of service type
Attendant end, the completion information of input service work order generate service work order and complete instruction.Wherein, in specific implementation, may be used also
Owner's signature item is arranged, attendant is when attendant end inputs the completion information of service work order, it is desirable that owner's memory label
Word confirms that the service request is completed, avoids attendant from lying about and complete information.
After server confirms that service work order has been completed, service fee inventory is sent to owner's terminal, in order to
Owner pays the fees according to the service fee inventory.
Wherein, owner can supplement with money in owner's terminal, directly pay the fees in owner's terminal；The can also be used
Tripartite pays the fees；The application does not limit this.
After owner pays the fees and completes, it can be generated pay the fees and successfully instruct, and will pay the fees successfully to instruct and be back to server.
Server judges whether that receiving the payment that owner's terminal returns after the completion of paying the fees according to service fee inventory successfully instructs, if
It receives the payment successfully to instruct, then closes corresponding service work order；If not receiving the payment successfully to instruct, server according to
The service fee inventory generates payment prompting message, and payment prompting message is sent to owner's terminal, to remind owner to carry out
Payment.
Wherein, which can be sent to owner's terminal daily by server, can also get owner
When logging in owner's terminal, payment prompting message is sent to owner's terminal.
Further, when attendant carries out service operation according to the information on services carried in service work order, it is possible to
It was found that the service type position inaccurate of the service work order, and the attendant can not complete the service request of owner, this
When, service work order can be forwarded in correct service management system according to method as shown in Figure 2, the specific steps are as follows:
The service work order and corresponding work order that S201, reception attendant are retracted by service management system retract reason；
S202, the service work order that will pulled back from and corresponding work order retract reason and are sent to property terminal so that property terminal root
Reason, which is retracted, according to work order redefines service type corresponding with the service work order；
S203, the service type corresponding with service work order redefined based on property terminal, service work order is forwarded to
Service management system corresponding with service type.
Here, when attendant carries out service operation according to the information on services carried in service work order, the service is found
The service type position inaccurate of work order, and the attendant can not complete the service request of owner, attendant can be with
Server is retracted by work order is serviced by service management system.
Such as: in the service work order that owner's terminal determines, the information of 12 layers of elevator button failure is carried, in property terminal
It determines that the service type is installations and facilities class, and the service work order is sent to installations and facilities system, in installations and facilities system pair
When the attendant answered goes to repair 12 layers of elevator button according to the service work order, find oneself not and can solve the button failure to ask
Topic, and think that the service work order should be elevator class, at this point, the corresponding attendant of installations and facilities system can will service work order
It is retracted into server, and indicates work order and retracts reason.
The service work order and corresponding work order that server will pulled back from retract reason and are sent to property terminal, so that property is whole
End retracts reason according to work order and redefines service type corresponding with the service work order, redefined based on property terminal with
The corresponding service type of work order is serviced, service work order is forwarded to service management system corresponding with service type.
After it will service work order and be forwarded to and redefine service management system corresponding with service type, can execute
Step 104, and then service work order is completed.
Further, the service type corresponding with service work order determined based on property terminal, it is corresponding from the service type
Service management system in all candidate service personnel in choose with the corresponding attendant of service work order, will service work order turn
It is sent to attendant end corresponding with service work order.
Here, each service management system is corresponding at least one attendant, and server is forwarded to will service work order
When service management system, attendant can be randomly selected, service work order is sent directly to the corresponding service of the attendant
Personnel end.Certainly, server can not also select attendant, and service work order is sent to the corresponding service of all attendants
Personnel end, so that all attendants carry out competition for orders.
The service work order that owner's terminal determines is sent to service management system by server by the embodiment of the present application, can
The service work order that owner's terminal determines is pushed into corresponding service management system, easy to operate, time saving and energy saving, practicability is good.
The service work order that can also be will pulled back from redefines service type, the service class that service work order is forwarded directly to and is redefined
The corresponding service management system of type, avoids and is needed in the prior art through property personnel according to the service request of owner at other
Corresponding work order information is filled in management system can achieve the purpose that service owner, and process is relatively complicated, takes time and effort
Problem.
Based on the same inventive concept, the embodiment of the present application also provides property devices corresponding with property method, due to this
The principle that device in application embodiment solves the problems, such as is similar to the above-mentioned property method of the embodiment of the present application, therefore the implementation of device
It may refer to the implementation of method, overlaps will not be repeated.
Shown in Figure 3, property device provided by the another embodiment of the application includes:
It services work order and obtains module 301, the service work order determined for obtaining owner's terminal；Wherein, service work order is root
It is generated according to the information on services that owner inputs in owner's terminal；
Work order sending module 302 is serviced, is sent to property terminal so that property terminal determines and should for work order will to be serviced
Service the corresponding service type of work order；
First service work order forwarding module 303, the service class corresponding with service work order for being determined based on property terminal
Service work order is forwarded to service management system corresponding with service type by type.
In one embodiment, above-mentioned property device further include:
Work order receiving module 304 is serviced, the service work order returned for receiving the corresponding service management system of service type
Complete instruction, and the service fee inventory generated when servicing work order and completing；
Service fee inventory sending module 305, for service fee inventory to be sent to owner's terminal.
In another embodiment, above-mentioned property device further include:
Judgment module 306 returns after the completion of being paid the fees according to service fee inventory for judging whether to receive owner's terminal
The payment returned successfully instructs；
Work order closedown module 307 is serviced, if for receiving owner's terminal after the completion of paying the fees according to service fee inventory
The payment of return successfully instructs, then closes service work order；
Reminding module 308, if returned after the completion of being paid the fees according to service fee inventory for not receiving owner's terminal
It pays the fees and successfully instructs, then generate payment prompting message, and payment prompting message is sent to owner's terminal.
In yet another embodiment, above-mentioned property device further include:
Service work order receiving module 309, the service work order retracted by service management system for receiving attendant and
Corresponding work order retracts reason；
Service type determining module 310, service work order and corresponding work order for will pulled back from retract reason and are sent to object
Industry terminal redefines service type corresponding with the service work order so that property terminal retracts reason according to work order；
Second service work order forwarding module 311, the clothes corresponding with service work order for being redefined based on property terminal
Service work order is forwarded to service management system corresponding with service type by service type.
In another embodiment, above-mentioned property device further include:
Attendant chooses module 312, the service type corresponding with service work order for being determined based on property terminal, from
Attendant corresponding with service work order is chosen in all candidate service personnel in the corresponding system of the service type；
Second service work order forwarding module 311 is also used to service work order and is forwarded to service people corresponding with service work order
Member end.
As shown in figure 4, being the structural schematic diagram of server provided by the embodiments of the present application, comprising: processor 401, storage
Device 402 and bus 403, the storage of memory 402 execute instruction, and when the vehicle is running, lead between processor 401 and memory 402
The communication of bus 403 is crossed, following processing is executed when machine readable instructions are executed by processor 401:
Obtain the service work order that owner's terminal determines；Wherein, service work order is inputted in owner's terminal according to owner
What information on services generated；
Service work order is sent to property terminal so that property terminal determines service type corresponding with the service work order；
Determined based on property terminal with the corresponding service type of service work order, service work order is forwarded to and service type
Corresponding service management system.
Optionally, in the method that processor 401 executes, further includes:
It receives the service work order that the corresponding service management system of service type returns and completes instruction, and is complete in service work order
At when the service fee inventory that generates；
Service fee inventory is sent to owner's terminal.
Optionally, in the method that processor 401 executes, further includes:
Judge whether that receiving the payment that owner's terminal returns after the completion of paying the fees according to service fee inventory successfully instructs；
If so, closing service work order；
If it is not, then generating payment prompting message, and payment prompting message is sent to owner's terminal.
Optionally, in the method that processor 401 executes, further includes:
The service work order and corresponding work order that reception attendant is retracted by service management system retract reason；
The service work order and corresponding work order that will pulled back from retract reason and are sent to property terminal so that property terminal is according to work
It singly retracts reason and redefines service type corresponding with the service work order；
The service type corresponding with service work order redefined based on property terminal, service work order is forwarded to and is serviced
The corresponding service management system of type.
Optionally, in the method that processor 401 executes, service work order is forwarded to service management corresponding with service type
Before system, further includes:
The service type corresponding with service work order determined based on property terminal, from the corresponding service management of the service type
Attendant corresponding with service work order is chosen in all candidate service personnel in system；
Service work order is forwarded to service management system corresponding with service type, comprising:
Service work order is forwarded to attendant end corresponding with service work order.
The computer program product of service for infrastructure management method and device provided by the embodiment of the present application, including store
The computer readable storage medium of program code, the instruction that program code includes can be used for executing the side in previous methods embodiment
Method, specific implementation can be found in embodiment of the method, and details are not described herein.
Specifically, which can be general storage medium, such as mobile disk, hard disk, on the storage medium
Computer program when being run, above-mentioned service for infrastructure management method is able to carry out, so as to push property information in time
Time saving and energy saving to owner's terminal, practicability is good.
It, can be with if the function is realized in the form of SFU software functional unit and when sold or used as an independent product
It is stored in the executable non-volatile computer-readable storage medium of a processor.Based on this understanding, the application
Technical solution substantially the part of the part that contributes to existing technology or the technical solution can be with software in other words
The form of product embodies, which is stored in a storage medium, including some instructions use so that
One computer equipment (can be personal computer, server or the network equipment etc.) executes each embodiment institute of the application
State all or part of the steps of method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-Only
Memory, ROM), random access memory (Random AccessMemory, RAM), magnetic or disk etc. is various to deposit
Store up the medium of program code.
Finally, it should be noted that embodiment described above, the only specific embodiment of the application, to illustrate the application
Technical solution, rather than its limitations, the protection scope of the application is not limited thereto, although with reference to the foregoing embodiments to this Shen
It please be described in detail, those skilled in the art should understand that: anyone skilled in the art
Within the technical scope of the present application, it can still modify to technical solution documented by previous embodiment or can be light
It is readily conceivable that variation or equivalent replacement of some of the technical features；And these modifications, variation or replacement, do not make
The essence of corresponding technical solution is detached from the spirit and scope of the embodiment of the present application technical solution, should all cover the protection in the application
Within the scope of.Therefore, the protection scope of the application shall be subject to the protection scope of the claim.
Claims (10)
1. a kind of service for infrastructure management method characterized by comprising
Obtain the service work order that owner's terminal determines；Wherein, the service work order is defeated in owner's terminal according to owner
What the information on services entered generated；
The service work order is sent to property terminal so that the property terminal determines service class corresponding with the service work order
Type；
Based on the service type corresponding with the service work order that the property terminal determines, the service work order is forwarded to and
The corresponding service management system of the service type.
2. the method according to claim 1, wherein further include:
It receives the service work order that the corresponding service management system of the service type returns and completes instruction, and is complete in service work order
At when the service fee inventory that generates；
The service fee inventory is sent to owner's terminal.
3. according to the method described in claim 2, it is characterized by further comprising:
Judge whether to receive the payment success that owner's terminal returns after the completion of paying the fees according to the service fee inventory
Instruction；
If so, closing the service work order；
If it is not, then generating payment prompting message, and the payment prompting message is sent to owner's terminal.
4. the method according to claim 1, wherein further include:
The service work order and corresponding work order that reception attendant is retracted by the service management system retract reason；
The service work order and corresponding work order that will pulled back from retract reason and are sent to the property terminal so that the property terminal root
Reason, which is retracted, according to the work order redefines service type corresponding with the service work order；
The service type corresponding with the service work order redefined based on the property terminal is forwarded the service work order
To service management system corresponding with the service type.
5. according to the method described in claim 4, it is characterized in that, the service work order is forwarded to and the service type pair
Before the service management system answered, further includes:
Based on the service type corresponding with the service work order that the property terminal determines, from the corresponding service of the service type
Attendant corresponding with the service work order is chosen in all candidate service personnel in management system；
The service work order is forwarded to service management system corresponding with the service type, comprising:
The service work order is forwarded to attendant end corresponding with the service work order.
6. a kind of service for infrastructure managing device characterized by comprising
It services work order and obtains module, the service work order determined for obtaining owner's terminal；Wherein, the service work order is according to industry
What the main information on services inputted in owner's terminal generated；
Work order sending module is serviced, for the service work order to be sent to property terminal so that the property terminal determines and should
Service the corresponding service type of work order；
First service work order forwarding module, the service class corresponding with the service work order for being determined based on the property terminal
The service work order is forwarded to service management system corresponding with the service type by type.
7. device according to claim 6, which is characterized in that further include:
Work order receiving module is serviced, is completed for receiving the service work order that the corresponding service management system of the service type returns
Instruction, and the service fee inventory generated when servicing work order and completing；
Service fee inventory sending module, for the service fee inventory to be sent to owner's terminal.
8. device according to claim 7, which is characterized in that further include:
Judgment module returns after the completion of being paid the fees according to the service fee inventory for judging whether to receive owner's terminal
The payment returned successfully instructs；
Work order closedown module is serviced, for if so, closing the service work order；
Reminding module, for if it is not, then generate payment prompting message, and it is whole that the payment prompting message is sent to the owner
End.
9. device according to claim 6, which is characterized in that further include:
Service work order receiving module, the service work order and correspondence retracted for receiving attendant by the service management system
Work order retract reason；
Service type determining module, service work order and corresponding work order for will pulled back from retract reason and are sent to the property end
End is so that the property terminal, which retracts reason according to the work order, redefines service type corresponding with the service work order；
Second service work order forwarding module, the clothes corresponding with the service work order for being redefined based on the property terminal
The service work order is forwarded to service management system corresponding with the service type by service type.
10. device according to claim 9, which is characterized in that further include:
Attendant chooses module, the service type corresponding with the service work order for being determined based on the property terminal,
It is chosen from all candidate service personnel in the corresponding service management system of the service type corresponding with the service work order
Attendant；
Second service work order forwarding module is also used to the service work order being forwarded to service people corresponding with the service work order
Member end.
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