CN102136967A - Method, device and system for managing service state - Google Patents
Method, device and system for managing service state Download PDFInfo
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Abstract
The embodiment of the invention discloses a method, device and system for managing a service state. The method comprises the following steps: sending a service request message to a service processing end; receiving a request processing result sent by the service processing end, wherein the processing result refers to a processing result obtained after the service processing end verifies a service which are requested by the service request message; if the service passes the verification, sending a processing request to the service processing end, and requesting a flow to execute the service processing; receiving the service processing result of the service flow, which is sent by the service processing end; and recording service processing state information carried by the request processing result and the service processing result. Through separating the request logic from the processing logic, the state of each logical node in the processing flow can be recorded so as to realize the supervision and control of full service flow.
Description
Technical field
The present invention relates to communication technical field, particularly a kind of service condition management method, device and system.
Background technology
(Customer Relationship Management, CRM) management of service condition is generally in the self-service operation flow: the self-service professional alternant way that adopts of CRM, promptly the user submits request to, system feedback request result in customer relation management at present.
Because of self-service business is subjected to the response time, strides the constraint of multi-part etc., and there is the asynchronous service flow process.Adopt the supervision that a time alternant way does not realize the full-service flow process to asynchronous flow process.For example: back self-service online the supplementing with money of paying, credit rating are asynchronous system with supplementing with money synchronously, and with the part of user interactions only be to supplement part synchronously with money.The request result that is to say system feedback is not a final process result, causes the user to be easy to generate misunderstanding, such as the credit rating synchronization failure, can not notify the user, can not support rollback.
Summary of the invention
The technical problem that the embodiment of the invention will solve provides a kind of service condition management method, device and system, realizes the supervision of full-service flow process.
For solving the problems of the technologies described above, service condition management method embodiment provided by the present invention can be achieved through the following technical solutions:
Send business request information to the Business Processing end;
Receive the request result that the Business Processing end sends, the described request result is: the Business Processing end carries out the result of verification to the business of business request information request;
If verification is passed through, then send the request of processing to the Business Processing end, the flow process of Business Processing is carried out in request;
Receive the service processing result of the operation flow of Business Processing end transmission;
The business processing status information that record described request result and service processing result carry.
A kind of service condition management method comprises:
Receive the business request information that the service request end sends, the business of business request information request is carried out verification, and send the result of verification to the service request end;
Receive the processing request that the service request end is initiated, carry out the flow process of Business Processing, and send service processing result to the service request end.
A kind of service condition management devices comprises:
Service transmitting unit is used for sending business request information to the Business Processing end;
Receiving element is used to receive the request result that the Business Processing end sends as a result, and the described request result is: the Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Handle transmitting element, be used for then sending the request of processing to the Business Processing end if verification is passed through, the flow process of Business Processing is carried out in request;
Record cell is used to write down the business processing status information that described request result and service processing result carry.
A kind of service condition management devices comprises:
Receiving element is used to receive the business request information that the service request end sends; Receive the processing request that the service request end is initiated;
Verification unit is used for the business of business request information request is carried out verification;
Transmitting element is used for the result to service request end transmission verification as a result; Send service processing result to the service request end;
Professional performance element after being used to receive the processing request of service request end initiation, is carried out the flow process of Business Processing.
A kind of service condition management system comprises: service request end that the embodiment of the invention provides and Business Processing end.
Technique scheme has following beneficial effect: by detach request logic and processing logic, can the recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.
Description of drawings
In order to be illustrated more clearly in the technical scheme in the embodiment of the invention, the accompanying drawing of required use is done to introduce simply in will describing embodiment below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is an embodiment of the invention method flow schematic diagram;
Fig. 2 is an embodiment of the invention method flow schematic diagram;
Fig. 3 is an embodiment of the invention method flow schematic diagram;
Fig. 4 is an embodiment of the invention apparatus structure schematic diagram;
Fig. 5 is an embodiment of the invention apparatus structure schematic diagram;
Fig. 6 is an embodiment of the invention apparatus structure schematic diagram;
Fig. 7 is an embodiment of the invention apparatus structure schematic diagram;
Fig. 8 is an embodiment of the invention system configuration schematic diagram.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
A kind of service condition management method as shown in Figure 1, comprising:
101: send business request information to the Business Processing end;
102: receive the request result that the Business Processing end sends, above-mentioned request result is: the Business Processing end carries out the result of verification to the business of business request information request;
Above-mentioned business request information comprises public message part and service parameter part in 101; Then the verification in 102 comprises: parameter verification and access verification; The above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
103: if verification is passed through, then send the request of processing to the Business Processing end, the flow process of Business Processing is carried out in request;
104: the service processing result that receives the operation flow of Business Processing end transmission;
105: write down the business processing status information that above-mentioned request result and service processing result carry.
Further, after 105, all right: as to obtain the rollback instruction, handle the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, handle the service node of heavy processing instruction indication; Or, obtain and continue execution command, handle next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
The foregoing description is by detach request logic and processing logic, can the recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.
Above embodiment provides the implementation of service request end, and the corresponding embodiment of the invention also provides another kind of service condition management method, as shown in Figure 2, can realize at the Business Processing end, comprising:
201: receive the business request information that the service request end sends, the business of business request information request is carried out verification, and send the result of verification to the service request end;
Alternatively, above-mentioned business to the business request information request is carried out verification and comprised: the public message part and the service parameter that comprise according to business request information partly carry out verification to the business of business request information request; Above-mentioned being verified as: parameter verification and access verification; The above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
202: receive the processing request that the service request end is initiated, carry out the flow process of Business Processing, and send service processing result to the service request end.
Further, after 105, all right: as to obtain the rollback instruction, handle the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, handle the service node of heavy processing instruction indication; Or, obtain and continue execution command, handle next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
The foregoing description, by detach request logic and processing logic, can the recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.Help the rollback of realization flow node and heavily processing.
Following examples are with finite state machine (Finite State Machine, FSM) for example the embodiment of the invention is described in more detail, be understandable that, the range of application of said method can be applied to all environment that need realize the supervision of full-service flow process, and the scene of finite state machine should not be construed as the qualification to the embodiment of the invention.
In the present embodiment, self-service service node flow process by detach request logic and processing logic formation based on finite state machine, can: the secondary by service request feedback, service processing result feedback forms alternately to a fundamental node flow process, realizes trackability, the analyticity of node flow process; By node state and node state rule, can realize the heavily processing of node; Reverse rollback by service node can realize the rollback of operation flow.In embodiments of the present invention, " node " is meant that the node here is meant software process, the logic self-contained process in the corresponding transaction; Node is the logical point in a handling process, the point of service request for example, and the point of Business Processing etc., the point of these logics can artificially define, and specifically how to define will not limit this embodiment of the invention.
In the present embodiment, the main points of self-service service node flow process are:
To delineation of activities basic service node (requesting node, processing node and feedback node), come tracking of service flow by the node state of record.End for process is mutual by 2 times, has carried out alternately at service request node and feedback node and request end respectively, like this with regard to detach request logic and processing logic.
The node of the key in the operation flow.
Professional requesting node:
1, the service request end is initiated service request by self-service channel (for example: accept business by the spontaneous requested service of mobile phone terminal rather than to business hall request shop assistant in the telecommunication service), comprises public message part and service parameter part.
2, preliminary treatment is carried out in the self-service reception of Business Processing end and accept service request, comprises the required parameter verification, professional access verification etc.
3, the relevant information of the service request that arrives of Business Processing end recorder, and the result of notice request side's requesting node.
Professional processing node:
4, Business Processing end (self-service incoming end) is distributed the self-service service request that success is accepted according to rules such as business, channels; Be understandable that this node also can be regarded a requesting node as.
5, operation flow is finished in Business Processing end (the self-service professional end) request of managing business; If asynchronous flow process is arranged, then increase processing node.
6, Business Processing end (self-service professional end) upgrades the service node state, and according to node state rule informing business request end (self-service access) synchronous service node state.This node also can be regarded a feedback node as.
Professional feedback node:
7, Business Processing end (self-service professional end) is notified self-service requesting party, feedback of business processing status according to the node state rule.
Critical message is introduced:
Common request message: request channel, requestor, request password (optional), request sequence (3 requestor's character brevity code+YYYYMMDD+4 position sequence numbers), request time;
Requested service parameter list: parameter name, parameter value;
Public return parameters: request sequence (3 requestor's character brevity code+YYYYMMDD+4 position sequence numbers), processing transactions sign (Identity, ID), request time of reception, request response time, return code, return messages; Annotate: it is professional that request sequence is used for sign.Request time, request time of reception, request response time are used to analyze the business hours, and (request time of reception-request time can obtain asking consuming time; The time is accepted in request response time-request, and can to obtain request response consuming time).
Node return parameters: present node, node state.
Below provide the flow process of a processing, as shown in Figure 3, comprising:
301: professional request end sends request (request);
302: professional end for process is carried out request and is handled (request process);
303: professional end for process sends the answer (request reply) of request;
304: professional request end sends request flow process (Process apply);
305: professional end for process is carried out operation flow (business process);
306: professional end for process sends to handle answers (process reply).
More than 301～306 each step all can be regarded as a node; Can be to send with reference to above-mentioned " critical message ".As long as the state that has write down node just can be realized the supervision of full-service flow process.If operation such as need carry out that rollback is heavily handled, then (the node state machine is an operation platform of above-mentioned service node to the node state machine; That is: the node state machine is the platform of each service node of management, is used to support each node next processing node under different node states, is that node is heavily handled if next processing node is a node self; Last node in logic is the node rollback if next processing node is this node.) based on the node state machine of finite state machine principle, be used for the management of support node status change, asynchronous flow process also to be brought into realized professional whole-process management in the service node flow process, the realization node is heavily handled and the node rollback.
The state that can get access to all nodes of node state machine in the time of function that it will realize that rollback is heavily handled etc., obtains control command earlier, and the key element that control command can comprise is as follows:
Node: sign present node;
Node state: the state after the record node processing;
State action: the action that corresponding states need be carried out can be divided into following 3 classes: Next: be used for the processing action under the normal flow; Redo: be used for heavily handling; Forward: be used for the node rollback;
State action carries out number of times: the execution number of times of this action generally is applicable to the number of times of heavily handling automatically.
Destination node: the destination node after corresponding action handles has 2 system nodes: the End node: be used for the sign business and finish node; Be applicable to the rollback scene.Begin node: be used to indicate professional start node.
The node state machine gets access to after the control command, carries out operations such as operation flow just can realize that rollback is heavily handled according to above-mentioned key element.
A kind of service condition management devices as shown in Figure 4, comprising:
Service transmitting unit 401 is used for sending business request information to the Business Processing end;
Receiving element 402 as a result, are used to receive the request result that the Business Processing end sends, and above-mentioned request result is: the Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Handle transmitting element 403, be used for then sending the request of processing to the Business Processing end if verification is passed through, the flow process of Business Processing is carried out in request;
Record cell 404 is used to write down the business processing status information that above-mentioned request result and service processing result carry.
Further, as shown in Figure 5, said apparatus also comprises:
Instruction fetch unit 501 is used to obtain the rollback instruction, or, obtain heavy processing instruction, or, obtain and continue execution command;
Instruction process unit 502 is used to handle the last service node of the service node of rollback instruction indication; Handle the service node of heavy processing instruction indication; Handle next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
A kind of service condition management devices as shown in Figure 6, comprising:
Receiving element 601 is used to receive the business request information that the service request end sends; Receive the processing request that the service request end is initiated;
Transmitting element 603 as a result, are used for sending to the service request end result of verification; Send service processing result to the service request end;
More specifically, verification unit 602, the public message part and the service parameter part that are used for comprising according to business request information are carried out verification to the business of business request information request; Above-mentioned being verified as: parameter verification and access verification; The above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
Further, as shown in Figure 7, said apparatus also comprises:
Instruction fetch unit 701 is used to obtain the rollback instruction, or, obtain heavy processing instruction, or, obtain and continue execution command;
Instruction process unit 702 is used to handle the last service node of the service node of rollback instruction indication; Handle the service node of heavy processing instruction indication; Handle next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
A kind of service condition management system as shown in Figure 8, comprising: service request end 801 and Business Processing end 802, and wherein service request end 801 is the device of Fig. 4 or 5 correspondences, Business Processing end 802 is the device of Fig. 6 or 7 correspondences.
The foregoing description, by detach request logic and processing logic, can the recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.Help the rollback of realization flow node and heavily processing.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method is to instruct relevant hardware to finish by program, above-mentioned program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium of mentioning can be a read-only memory, disk or CD etc.
More than a kind of service condition management method, device and system that the embodiment of the invention provided are described in detail, used specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, to sum up, this description should not be construed as limitation of the present invention.
Claims (10)
1. a service condition management method is characterized in that, comprising:
Send business request information to the Business Processing end;
Receive the request result that the Business Processing end sends, the described request result is: the Business Processing end carries out the result of verification to the business of business request information request;
If verification is passed through, then send the request of processing to the Business Processing end, the flow process of Business Processing is carried out in request;
Receive the service processing result of the operation flow of Business Processing end transmission;
The business processing status information that record described request result and service processing result carry.
2. according to the described method of claim 1, it is characterized in that described business request information comprises public message part and service parameter part;
Described verification comprises: parameter verification and access verification; Described parameter verification partly carries out verification to service parameter, and the business that described access verification is partly asked public message is carried out verification.
3. according to the described method of claim 2, it is characterized in that, also comprise:
Obtain the rollback instruction, handle the last service node of the service node of rollback instruction indication; Or,
Obtain heavy processing instruction, handle the service node of heavy processing instruction indication; Or,
Obtain and continue execution command, handle next service node of current service node;
Described service node is the logical process point in the flow process of described Business Processing.
4. a service condition management method is characterized in that, comprising:
Receive the business request information that the service request end sends, the business of business request information request is carried out verification, and send the result of verification to the service request end;
Receive the processing request that the service request end is initiated, carry out the flow process of Business Processing, and send service processing result to the service request end.
5. a service condition management devices is characterized in that, comprising:
Service transmitting unit is used for sending business request information to the Business Processing end;
Receiving element is used to receive the request result that the Business Processing end sends as a result, and the described request result is: the Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Handle transmitting element, be used for then sending the request of processing to the Business Processing end if verification is passed through, the flow process of Business Processing is carried out in request;
Record cell is used to write down the business processing status information that described request result and service processing result carry.
6. according to the described device of claim 5, it is characterized in that, also comprise:
Instruction fetch unit is used to obtain the rollback instruction, or, obtain heavy processing instruction, or, obtain and continue execution command;
Instruction process unit is used to handle the last service node of the service node of rollback instruction indication; Handle the service node of heavy processing instruction indication; Handle next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
7. a service condition management devices is characterized in that, comprising:
Receiving element is used to receive the business request information that the service request end sends; Receive the processing request that the service request end is initiated;
Verification unit is used for the business of business request information request is carried out verification;
Transmitting element is used for the result to service request end transmission verification as a result; Send service processing result to the service request end;
Professional performance element after being used to receive the processing request of service request end initiation, is carried out the flow process of Business Processing.
8. according to the described device of claim 7, it is characterized in that,
Verification unit, the public message part and the service parameter part that are used for comprising according to business request information are carried out verification to the business of business request information request; Described being verified as: parameter verification and access verification; Described parameter verification partly carries out verification to service parameter, and the business that described access verification is partly asked public message is carried out verification.
9. according to claim 7 or 8 described devices, it is characterized in that, also comprise:
Instruction fetch unit is used to obtain the rollback instruction, or, obtain heavy processing instruction, or, obtain and continue execution command;
Instruction process unit is used to handle the last service node of the service node of rollback instruction indication; Handle the service node of heavy processing instruction indication; Handle next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
10. service condition management system comprises: service request end and Business Processing end, it is characterized in that the service request end is the device of claim 5 or 6, and the Business Processing end is any one device of claim 7 to 9.
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| CN201010619775.9A CN102136967B (en) | 2010-12-31 | 2010-12-31 | Method, device and system for managing service state |
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| CN102880937A (en) * | 2012-09-17 | 2013-01-16 | 北京中电普华信息技术有限公司 | Process implementation method based on business process modeling notation international standard |
| CN105578437A (en) * | 2014-10-09 | 2016-05-11 | 中国移动通信集团公司 | Business processing method, business processing device and business processing system |
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| CN107239324A (en) * | 2017-05-22 | 2017-10-10 | 阿里巴巴集团控股有限公司 | Work flow processing method, apparatus and system |
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| CN110517011A (en) * | 2019-08-07 | 2019-11-29 | 济南浪潮数据技术有限公司 | Business process control method and device, storage medium and electronic equipment |
| CN111324629A (en) * | 2020-02-19 | 2020-06-23 | 望海康信(北京)科技股份公司 | Business data processing method and device, electronic equipment and computer storage medium |
| CN111324629B (en) * | 2020-02-19 | 2023-08-15 | 望海康信(北京)科技股份公司 | Service data processing method and device, electronic equipment and computer storage medium |
| CN111611097A (en) * | 2020-05-13 | 2020-09-01 | 中国移动通信集团江苏有限公司 | Fault detection method, device, equipment and storage medium |
| CN111611097B (en) * | 2020-05-13 | 2023-09-05 | 中国移动通信集团江苏有限公司 | Fault detection method, device, equipment and storage medium |
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