CN102136967B - Method, device and system for managing service state - Google Patents
Method, device and system for managing service state Download PDFInfo
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Abstract
The embodiment of the invention discloses a method, device and system for managing a service state. The method comprises the following steps: sending a service request message to a service processing end; receiving a request processing result sent by the service processing end, wherein the processing result refers to a processing result obtained after the service processing end verifies a service which are requested by the service request message; if the service passes the verification, sending a processing request to the service processing end, and requesting a flow to execute the service processing; receiving the service processing result of the service flow, which is sent by the service processing end; and recording service processing state information carried by the request processing result and the service processing result. Through separating the request logic from the processing logic, the state of each logical node in the processing flow can be recorded so as to realize the supervision and control of full service flow.
Description
Technical field
The present invention relates to communication technical field, particularly a kind of service condition management method, device and system.
Background technology
Current customer relation management (Customer Relationship Management, CRM) in self-service operation flow, the management of service condition is generally: the self-service business of CRM adopts once mutual mode, be that user submits request to, system feedback request result.
Because of self-service business be subject to the response time, across the constraint of multi-part etc., and there is asynchronous service flow process.Adopt once mutual mode asynchronous flow process not to be realized to the supervision of full-service flow process.For example: pay afterwards and self-servicely supplement with money online, credit rating is synchronous is asynchronous system with supplementing with money, and is only to synchronize to supplement part with money with the part of user interactions.The request result that is to say system feedback is not final process result, causes user easily to misunderstand, and such as credit rating synchronization failure, can not notify user, can not support rollback.
Summary of the invention
The technical problem that the embodiment of the present invention will solve is to provide a kind of service condition management method, device and system, realizes the supervision of full-service flow process.
For solving the problems of the technologies described above, service condition management method embodiment provided by the present invention can be achieved through the following technical solutions:
To Business Processing end, send business request information;
Receive the request result that Business Processing end sends, described request result is: Business Processing end carries out the result of verification to the business of business request information request;
If verification is passed through, to the request of Business Processing end transmission processing, the flow process of Business Processing is carried out in request;
Receive the service processing result of the operation flow of Business Processing end transmission;
Record the business processing status information that described request result and service processing result carry.
A service condition management method, comprising:
Receive the business request information that service request end sends, the business of business request information request is carried out to verification, and to service request end, send the result of verification;
Receive the processing request that service request end is initiated, carry out the flow process of Business Processing, and send service processing result to service request end.
A service condition management devices, comprising:
Service transmitting unit, for sending business request information to Business Processing end;
Result receiving element, the request result sending for receiving Business Processing end, described request result is: Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Process transmitting element, if pass through for verification, to the request of Business Processing end transmission processing, the flow process of Business Processing is carried out in request;
Record cell, the business processing status information of carrying for recording described request result and service processing result.
A service condition management devices, comprising:
Receiving element, the business request information sending for receiving service request end; Receive the processing request that service request end is initiated;
Verification unit, for carrying out verification to the business of business request information request;
Result transmitting element, for sending the result of verification to service request end; To service request end, send service processing result;
Business performance element, for receiving after the processing request of service request end initiation, carries out the flow process of Business Processing.
A service condition management system, comprising: the service request end that the embodiment of the present invention provides and Business Processing end.
Technique scheme has following beneficial effect: by detach request logic and processing logic, can recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, below the accompanying drawing of required use during embodiment is described is briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is embodiment of the present invention method flow schematic diagram;
Fig. 2 is embodiment of the present invention method flow schematic diagram;
Fig. 3 is embodiment of the present invention method flow schematic diagram;
Fig. 4 is embodiment of the present invention apparatus structure schematic diagram;
Fig. 5 is embodiment of the present invention apparatus structure schematic diagram;
Fig. 6 is embodiment of the present invention apparatus structure schematic diagram;
Fig. 7 is embodiment of the present invention apparatus structure schematic diagram;
Fig. 8 is embodiment of the present invention system configuration schematic diagram.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
A service condition management method, as shown in Figure 1, comprising:
101: to Business Processing end, send business request information;
102: receive the request result that Business Processing end sends, above-mentioned request result is: Business Processing end carries out the result of verification to the business of business request information request;
In 101, above-mentioned business request information comprises public message part and service parameter part; The verification in 102 comprises: parameter verification and access verification; Above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
103: if verification is passed through, to the request of Business Processing end transmission processing, the flow process of Business Processing is carried out in request;
104: the service processing result that receives the operation flow of Business Processing end transmission;
105: record the business processing status information that above-mentioned request result and service processing result carry.
Further, after 105, all right: to obtain rollback instruction, process the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, process the service node of heavy processing instruction indication; Or, obtain and continue to carry out instruction, process next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
Above-described embodiment is by detach request logic and processing logic, can recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.
Above embodiment provides the implementation of service request end, and the corresponding embodiment of the present invention also provides another kind of service condition management method, as shown in Figure 2, can realize at Business Processing end, comprising:
201: receive the business request information that service request end sends, the business of business request information request is carried out to verification, and to service request end, send the result of verification;
Alternatively, above-mentionedly the business of business request information request is carried out to verification comprise: the public message part and the service parameter that according to business request information, comprise partly carry out verification to the business of business request information request; Above-mentioned being verified as: parameter verification and access verification; Above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
202: receive the processing request that service request end is initiated, carry out the flow process of Business Processing, and send service processing result to service request end.
Further, after 105, all right: to obtain rollback instruction, process the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, process the service node of heavy processing instruction indication; Or, obtain and continue to carry out instruction, process next service node of current service node; Above-mentioned service node is the logical process point in the flow process of above-mentioned Business Processing.
Above-described embodiment, by detach request logic and processing logic, can recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.Contribute to the rollback of realization flow node and heavily process.
Following examples are with finite state machine (Finite State Machine, FSM) for example, the embodiment of the present invention is described in more detail, be understandable that, the range of application of said method can be applied to all environment that need to realize the supervision of full-service flow process, and the scene of finite state machine should not be construed as the restriction to the embodiment of the present invention.
In the present embodiment, the self-service service node flow process based on finite state machine forming by detach request logic and processing logic, can: by the secondary that service request is fed back, service processing result feeds back, form a fundamental node flow process alternately, realize trackability, the analyticity of node flow process; By node state and node state rule, can realize the heavily processing of node; Reverse rollback by service node, can realize the rollback of operation flow.In embodiments of the present invention, " node " refers to that the node here refers to software process, the logic self-contained process in corresponding transaction; Node is the logical point in a handling process, the point of service request for example, and the point of Business Processing etc., the point of these logics can artificially define, and specifically how to define and will not limit this embodiment of the present invention.
In the present embodiment, the main points of self-service service node flow process are:
To delineation of activities basic service node (requesting node, processing node and feedback node), by the node state of record, carry out tracking of service flow.End for process is mutual by 2 times, has carried out alternately respectively, like this with regard to detach request logic and processing logic at service request node and feedback node and request end.
Crucial node in operation flow.
The requesting node of business:
1, service request end by self-service channel (for example: in telecommunication service by the spontaneous requested service of mobile phone terminal rather than to business hall request shop assistant, accept business) initiating business request, comprise public message part and service parameter part.
2, the self-service reception of Business Processing end accept service request, carries out preliminary treatment, comprises required parameter verification, business access verification etc.
The relevant information of the service request that 3, Business Processing end record receives, and the result of notice request side's requesting node.
The processing node of business:
4, Business Processing end (self-service incoming end) distributes the self-service service request of successfully accepting according to rules such as business, channels; Be understandable that, this node also can be regarded a requesting node as.
5, Business Processing end (self-service business end) is processed service request, finishing service flow process; If there is asynchronous flow process, increase processing node.
6, Business Processing end (self-service business end) upgrades service node state, and according to node state rule informing business request end (self-service access) synchronous service node state.This node also can be regarded a feedback node as.
The feedback node of business:
7, Business Processing end (self-service business end) is notified self-service requesting party, feedback of business processing status according to node state rule.
Critical message is introduced:
Common request message: request channel, requestor, request password (optional), request sequence (3 requestor's character brevity code+YYYYMMDD+4 position sequence numbers), request time;
Requested service parameter list: parameter name, parameter value;
Public return parameters: request sequence (3 requestor's character brevity code+YYYYMMDD+4 position sequence numbers), processing transactions sign (Identity, ID), request receiving time, request response time, return code, return messages; Note: request sequence is for sign business.Request time, request receiving time, request response time are used for analyzing the business hours, and (during request receiving, m-request time can obtain asking consuming time; The time is accepted in request response time-request, and can to obtain request response consuming time).
Node return parameters: present node, node state.
Below provide the flow process of a processing, as shown in Figure 3, comprising:
301: the request end of business sends request (request);
302: the end for process of business is carried out request and processed (request process);
303: the answer that the end for process of business sends request (request reply);
304: the request end of business sends request flow process (Process apply);
305: the end for process of business is carried out operation flow (business process);
306: the end for process transmission processing of business is answered (process reply).
Above 301～306 each step all can be regarded as a node; Can be to send with reference to above-mentioned " critical message ".As long as recorded the state of node, just can realize the supervision of full-service flow process.The operation such as if desired carry out that rollback is heavily processed, (node state machine is an operation platform of above-mentioned service node to node state machine; That is: node state machine is the platform of each service node of management, for supporting each node next processing node under different node states, if next processing node is node self, is that node is heavily processed; If next processing node is this node, last node is in logic node rollback.) node state machine based on finite state machine principle, for the management of support node status change, asynchronous flow process is also brought in service node flow process and realized business whole-process management, realize node and heavily process and node rollback.
The state that can get all nodes of node state machine, in the time of function that it will realize that rollback is heavily processed etc., first obtains control command, and the key element that control command can comprise is as follows:
Node: sign present node;
Node state: record the state after node processing;
State action: the action that corresponding states need to be carried out, can be divided into following 3 classes: Next: for the processing action under normal flow; Redo: for heavily processing; Forward: for node rollback;
State action carries out number of times: the execution number of times of this action, is generally applicable to the number of times of automatically heavily processing.
Destination node: the destination node after corresponding action processes, has 2 system nodes: End node: complete node for sign business; Be applicable to rollback scene.Begin node: for indicating business start node.
After node state machine gets control command, according to above-mentioned key element, carry out the operations such as operation flow just can realize that rollback is heavily processed.
A service condition management devices, as shown in Figure 4, comprising:
Result receiving element 402, the request result sending for receiving Business Processing end, above-mentioned request result is: Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Further, as shown in Figure 5, said apparatus also comprises:
Instruction fetch unit 501, for obtaining rollback instruction, or, obtain heavy processing instruction, or, obtain and continue to carry out instruction;
A service condition management devices, as shown in Figure 6, comprising:
Receiving element 601, the business request information sending for receiving service request end; Receive the processing request that service request end is initiated;
Result transmitting element 603, for sending the result of verification to service request end; To service request end, send service processing result;
More specifically, verification unit 602, carries out verification for the public message part and the service parameter part that comprise according to business request information to the business of business request information request; Above-mentioned being verified as: parameter verification and access verification; Above-mentioned parameter verification is partly carried out verification to service parameter, and the business that above-mentioned access verification is partly asked public message is carried out verification.
Further, as shown in Figure 7, said apparatus also comprises:
Instruction fetch unit 701, for obtaining rollback instruction, or, obtain heavy processing instruction, or, obtain and continue to carry out instruction;
A service condition management system, as shown in Figure 8, comprising: service request end 801 and Business Processing end 802, and wherein service request end 801 is the device of Fig. 4 or 5 correspondences, Business Processing end 802 is the device of Fig. 6 or 7 correspondences.
Above-described embodiment, by detach request logic and processing logic, can recording processing flow process in the state of each logical node, realize the supervision of full-service flow process.Contribute to the rollback of realization flow node and heavily process.
One of ordinary skill in the art will appreciate that all or part of step realizing in above-described embodiment method is to come the hardware that instruction is relevant to complete by program, above-mentioned program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium of mentioning can be read-only memory, disk or CD etc.
A kind of service condition management method, device and the system that above the embodiment of the present invention are provided are described in detail, applied specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, to sum up, this description should not be construed as limitation of the present invention meanwhile.
Claims (7)
1. a service condition management method, is characterized in that, comprising:
To Business Processing end, send business request information;
Receive the request result that Business Processing end sends, described request result is: Business Processing end carries out the result of verification to the business of business request information request;
If verification is passed through, to the request of Business Processing end transmission processing, the flow process of Business Processing is carried out in request;
Receive the service processing result of the operation flow of Business Processing end transmission;
Record the business processing status information that described request result and service processing result carry;
Obtain rollback instruction, process the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, process the service node of heavy processing instruction indication; Or, obtain and continue to carry out instruction, process next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
2. method according to claim 1, is characterized in that, described business request information comprises public message part and service parameter part;
Described verification comprises: parameter verification and access verification; Described parameter verification partly carries out verification to service parameter, and the business that described access verification is partly asked public message is carried out verification.
3. a service condition management method, is characterized in that, comprising:
Receive the business request information that service request end sends, the business of business request information request is carried out to verification, and to service request end, send the result of verification;
Receive the processing request that service request end is initiated, carry out the flow process of Business Processing, and send service processing result to service request end; The result of described verification and service processing result carry business processing status information, for described service request end record;
Obtain rollback instruction, process the last service node of the service node of rollback instruction indication; Or, obtain heavy processing instruction, process the service node of heavy processing instruction indication; Or, obtain and continue to carry out instruction, process next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
4. a service condition management devices, is characterized in that, comprising:
Service transmitting unit, for sending business request information to Business Processing end;
Result receiving element, the request result sending for receiving Business Processing end, described request result is: Business Processing end carries out the result of verification to the business of business request information request; Receive the service processing result of the operation flow of Business Processing end transmission;
Process transmitting element, if pass through for verification, to the request of Business Processing end transmission processing, the flow process of Business Processing is carried out in request;
Record cell, the business processing status information of carrying for recording described request result and service processing result;
Instruction fetch unit, for obtaining rollback instruction, or, obtain heavy processing instruction, or, obtain and continue to carry out instruction;
Instruction process unit, the last service node of the service node of indicating for the treatment of rollback instruction; Process the service node of heavy processing instruction indication; Process next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
5. a service condition management devices, is characterized in that, comprising:
Receiving element, the business request information sending for receiving service request end; Receive the processing request that service request end is initiated;
Verification unit, for carrying out verification to the business of business request information request;
Result transmitting element, for sending the result of verification to service request end; To service request end, send service processing result; The result of described verification and service processing result carry business processing status information, for described service request end record;
Business performance element, for receiving after the processing request of service request end initiation, carries out the flow process of Business Processing;
Instruction fetch unit, for obtaining rollback instruction, or, obtain heavy processing instruction, or, obtain and continue to carry out instruction;
Instruction process unit, the last service node of the service node of indicating for the treatment of rollback instruction; Process the service node of heavy processing instruction indication; Process next service node of current service node; Described service node is the logical process point in the flow process of described Business Processing.
6. install according to claim 5, it is characterized in that,
Verification unit, carries out verification for the public message part and the service parameter part that comprise according to business request information to the business of business request information request; Described being verified as: parameter verification and access verification; Described parameter verification partly carries out verification to service parameter, and the business that described access verification is partly asked public message is carried out verification.
7. a service condition management system, comprising: service request end and Business Processing end, it is characterized in that, and the device that service request end is claim 4, Business Processing end is the device of claim 5 or 6.
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| CN201010619775.9A CN102136967B (en) | 2010-12-31 | 2010-12-31 | Method, device and system for managing service state |
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| CN201010619775.9A CN102136967B (en) | 2010-12-31 | 2010-12-31 | Method, device and system for managing service state |
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Families Citing this family (10)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102880937A (en) * | 2012-09-17 | 2013-01-16 | 北京中电普华信息技术有限公司 | Process implementation method based on business process modeling notation international standard |
| CN105578437A (en) * | 2014-10-09 | 2016-05-11 | 中国移动通信集团公司 | Business processing method, business processing device and business processing system |
| CN105721185B (en) * | 2014-12-03 | 2019-02-15 | 阿里巴巴集团控股有限公司 | Information transferring method and its device between computer system service node |
| CN106959887B (en) * | 2017-02-16 | 2021-05-25 | 上海瀚银信息技术有限公司 | Business process cooperation system and method of distributed program |
| CN107239324B (en) * | 2017-05-22 | 2020-12-11 | 创新先进技术有限公司 | Service flow processing method, device and system |
| CN109726980A (en) * | 2018-11-29 | 2019-05-07 | 东软集团股份有限公司 | The process method of inspection, device, storage medium and electronic equipment |
| CN109818962B (en) * | 2019-01-31 | 2021-07-09 | 泰康保险集团股份有限公司 | Service data processing method and device, electronic equipment and storage medium |
| CN110517011A (en) * | 2019-08-07 | 2019-11-29 | 济南浪潮数据技术有限公司 | Control method, device, storage medium and the electronic equipment of operation flow |
| CN111324629B (en) * | 2020-02-19 | 2023-08-15 | 望海康信(北京)科技股份公司 | Service data processing method and device, electronic equipment and computer storage medium |
| CN111611097B (en) * | 2020-05-13 | 2023-09-05 | 中国移动通信集团江苏有限公司 | Fault detection method, device, equipment and storage medium |
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| CN1885792A (en) * | 2006-05-23 | 2006-12-27 | 中兴通讯股份有限公司 | Network pipe abnormal state user interface restoring method |
| CN101815135A (en) * | 2009-10-27 | 2010-08-25 | 号百信息服务有限公司 | Implementation method for building service platform between telephone line and service system |
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| CN1885792A (en) * | 2006-05-23 | 2006-12-27 | 中兴通讯股份有限公司 | Network pipe abnormal state user interface restoring method |
| CN101815135A (en) * | 2009-10-27 | 2010-08-25 | 号百信息服务有限公司 | Implementation method for building service platform between telephone line and service system |
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Effective date of registration: 20200206 Address after: 518129 Bantian HUAWEI headquarters office building, Longgang District, Guangdong, Shenzhen Patentee after: HUAWEI TECHNOLOGIES Co.,Ltd. Address before: 210012 Ande Gate No. 94, Yuhuatai District, Jiangsu, Nanjing Patentee before: HUAWEI SOFTWARE TECHNOLOGIES Co.,Ltd. |
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