CN111626452B - Intelligent government affair processing method, device, terminal and medium - Google Patents
Intelligent government affair processing method, device, terminal and medium Download PDFInfo
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- CN111626452B CN111626452B CN201910153225.3A CN201910153225A CN111626452B CN 111626452 B CN111626452 B CN 111626452B CN 201910153225 A CN201910153225 A CN 201910153225A CN 111626452 B CN111626452 B CN 111626452B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
- G10L17/22—Interactive procedures; Man-machine interfaces
Abstract
The embodiment of the invention discloses an intelligent government affair processing method, an intelligent government affair processing device, a terminal and a medium. Wherein the method comprises the following steps: according to the voice interaction information of the user, determining target government affair information to be consulted or reserved by the user; according to the target government affair information, consulting or reserving treatment is carried out; and broadcasting the processing result to the user through voice. The embodiment of the invention solves the problem of lower implementation efficiency of the user consultation or reservation of the government matters in the prior art, improves the implementation efficiency of the user consultation or reservation of the government matters, and improves the convenience of the consultation or reservation of the government matters.
Description
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to an intelligent government affair processing method, device, terminal and medium.
Background
The government departments release consultation and reservation services, which are important attractive measures, are favorable for the publicization of government department information and are favorable for improving the flexibility of the mass business.
When a user needs to know about related matters (government affairs) of a government department, the user usually obtains the required government affair information by searching a government official network through internet, searching the required information from the official network or performing site consultation to a government office. Because the official network contains more information, the user needs more time to search for the needed effective government information; on-site consultation requires a user to make a queuing query and also takes a lot of time. Therefore, the implementation efficiency of the user for carrying out the government affair matter consultation in the prior art is lower.
Likewise, when a user has a reservation need to transact government matters, either an online reservation is made through a government network or government public number, or an onsite reservation is made to a government lobby. Generally, functional interfaces of government affairs are deeply hidden in government officials or public numbers, and a user cannot quickly find a required government affair service functional interface; on-site reservations are also faced with situations requiring queuing. Therefore, the implementation efficiency of the government affair appointment made by the user in the prior art is low.
Disclosure of Invention
The embodiment of the invention provides an intelligent government affair processing method, device, terminal and medium, which are used for improving the realization efficiency of consultation or reservation of government affair matters of a user and improving the convenience of consultation or reservation of government affair matters.
In a first aspect, an embodiment of the present invention provides an intelligent government affair processing method, where the method includes:
according to the voice interaction information of the user, determining target government affair information to be consulted or reserved by the user;
according to the target government affair information, consulting or reserving treatment is carried out;
and broadcasting the processing result to the user through voice.
In a second aspect, an embodiment of the present invention further provides an intelligent government affair processing device, where the device includes:
the item information determining module is used for determining target government item information to be consulted or reserved by the user according to the voice interaction information of the user;
the consultation or reservation processing module is used for carrying out consultation or reservation processing according to the target government affair information;
and the result broadcasting module is used for broadcasting the processing result to the user through voice.
In a third aspect, an embodiment of the present invention further provides a terminal, including:
one or more processors;
storage means for storing one or more programs,
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the intelligent government affair processing method according to any embodiment of the present invention.
In a fourth aspect, an embodiment of the present invention further provides a computer readable storage medium, where a computer program is stored, where the program when executed by a processor implements a smart government affair processing method according to any embodiment of the present invention.
According to the embodiment of the invention, the voice interaction technology is applied to the consultation or reservation process of the government affairs, the consultation or reservation of the government affairs is realized in the form of dialogue questions and answers, the problem that the realization efficiency of the user consultation or reservation of the government affairs is lower in the prior art is solved, the realization efficiency of the user consultation or reservation of the government affairs is improved, and the convenience of the consultation or reservation of the government affairs is improved.
Drawings
FIG. 1 is a flow chart of a smart government affair processing method according to an embodiment of the invention;
FIG. 2 is a schematic diagram of a voice interaction between a terminal and a user according to a first embodiment of the present invention;
FIG. 3 is a flow chart of a smart government affair processing method according to a second embodiment of the present invention;
fig. 4 is a flowchart of a smart government affair processing method according to a third embodiment of the present invention;
fig. 5 is a schematic structural diagram of an intelligent government affair processing device according to a fourth embodiment of the present invention;
fig. 6 is a schematic structural diagram of a terminal according to a fifth embodiment of the present invention.
Detailed Description
The invention is described in further detail below with reference to the drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting thereof. It should be further noted that, for convenience of description, only some, but not all of the structures related to the present invention are shown in the drawings.
Example 1
Fig. 1 is a flowchart of an intelligent government affair processing method provided in an embodiment of the present invention, where the embodiment is applicable to a situation of providing a user with consultation or reservation service of government affair items based on voice interaction, the method may be performed by an intelligent government affair processing device, and the device may be implemented in a software and/or hardware manner and may be integrated on a terminal, for example, a mobile terminal, a computer, an intelligent interaction robot, an intelligent home appliance product, and the intelligent home appliance product includes an intelligent sound box.
In this embodiment, in order to implement the consulting service for providing government matters, the terminal may learn national policies, related regulations and the like in advance based on a machine learning method, and perform dialogue question-answering training.
As shown in fig. 1, the intelligent government affair processing method provided in this embodiment may include:
s110, determining target government affair information to be consulted or reserved by the user according to voice interaction information of the user.
When a user has government affair matter consultation or reservation requirements, a voice acquisition device of the terminal, such as a microphone, can be started to interact with the terminal in a voice manner. The terminal acquires voice interaction information of the user, and determines target government affair information which the user wants to consult or reserve through voice recognition, wherein the target government affair information refers to description of the consultation requirement or reservation requirement of the user. The target government matters of the user consultation or reservation may be matters related to any government departments, for example, any specific matters under the departments of education bureau, science and technology bureau, living bureau, public security bureau, civil bureau and financial bureau.
And S120, carrying out consultation or reservation processing according to the target government affair information.
For the consultation scene, the terminal can determine the target government affair information of the user consultation according to the target government affair information, and further determine the government affair information which can meet the consultation requirement of the user; for the reservation scene, the terminal can also determine the target government matters reserved by the user, and further reserve the target government matters. The reservation processing described in the present embodiment is not limited to the pre-engagement in the usual sense, and the reservation processing may be any operation executable by the terminal in relation to pre-engagement of the target government matters. For example, reservation processing executable by the terminal includes, but is not limited to: selecting a government network site (a office place) for a user to transact target government matters, determining a transacting flow and required materials of the target government matters, determining a transacting window of the target government matters for the user, displaying a panoramic view of the offline government network site to the user, setting a reserved transacting time reminder and the like.
S130, broadcasting the processing result to a user through voice.
When the terminal feeds back the processing result of the consultation or reservation to the user, the terminal can display related characters or animation besides voice broadcasting so as to increase the interest of the consultation or reservation of the government matters. For the consultation scene, broadcasting a processing result to the user, namely broadcasting government information meeting the consultation requirement of the user to the user; for a reservation scenario, broadcasting the processing results to the user may include, but is not limited to: and feeding back prompt tones of successful or failed reservation to the user, broadcasting reservation information of the target government affair, broadcasting notice matters of handling the target tax affair and the like.
Fig. 2 is a schematic diagram of a voice interaction between a terminal and a user, taking a passport-handling reservation requirement of the user as an example, and the dialogue information is simultaneously displayed on the terminal during a voice dialogue, and the embodiment is not limited specifically with respect to a specific presentation form of the dialogue information. When the user determines that reservation is not performed, ending the dialogue interaction process; when the user does not need to set a reminding one day in advance, ending the dialogue interaction process; otherwise, the session continues until the passport reservation transaction is successful.
According to the technical scheme, the voice interaction technology is applied to the consultation or reservation process of the government affairs, the consultation or reservation of the government affairs is realized in the form of dialogue questions and answers, the problem that the realization efficiency of the user consultation or reservation of the government affairs is low in the prior art is solved, the complicated operation that a user searches a consultation or reservation service function interface in a complex function interface of an existing online government affair product is omitted, the time cost of the user is saved, the realization efficiency of the user consultation or reservation of the government affairs is improved, the convenience of the consultation or reservation of the government affairs is improved, the limitation that the user can only rely on online search when the user online consultation or consultation of the government affairs is broken, and the user can select a more convenient consultation or reservation mode.
Example two
Fig. 3 is a flowchart of an intelligent government affair processing method according to a second embodiment of the present invention, where the present embodiment further extends and optimizes the scenario of the terminal performing the consultation processing according to the target government affair information, based on the above embodiment. As shown in fig. 3, the method may include:
s210, determining target government affair information to be consulted by the user according to voice interaction information of the user.
Optionally, determining target government affair information to be consulted by the user according to the voice interaction information of the user includes:
generating slot inquiry information according to the slots of the target government matters;
and determining target government affair information to be consulted by the user according to the slot inquiry information and the feedback voice information of the user.
The slot positions of the target government matters are used for describing the dimension of the target government matters, and the terminal is facilitated to accurately determine the consultation requirements of the user by determining the slot positions of the target government matters one by one. According to different target government matters, the corresponding slots may be different, and the specific content included in the slots is not limited in this embodiment, for example, the slots may include the matters types, time, places, responsible departments, policy applicable objects, policy applicable areas and the like related to the target government matters. Taking the consultation requirement of the user on the leave-on policy as an example, the following dialogue is performed between the user and the terminal:
the user: i want to know the current public left policy of the country (target government matters-national public left policy)?
And (3) a terminal: well, do you want to know what stage of the learning retention policy? Is the master's or doctor's stage? (inquiry information corresponding to slot 1-stage of the academy)
The user: doctor (user feedback);
and (3) a terminal: what are your intentional reservation countries? (inquiry information corresponding to slot 2-leave-on destination)
The user: x country (user feedback);
and (3) a terminal: the current leave policy of the country for doctor talents to the x country is xxx.
The terminal can determine that the target government matters consulted by the user are national public reservation policies according to voice interaction information of the terminal and the user in an initial stage, and along with the continuation of interaction, the related 'learning stage' and 'reservation destination' belong to slots of the target government matters, and the terminal can determine that the target government matters information consulted by the user is national reservation policy for doctor talents to x states by combining feedback of the user on the inquiry information of each slot.
S220, determining the government affair problem to be consulted by the user according to the target government affair information.
Continuing with the above example, when the terminal determines that the target government matters information is "the current national stay policy for doctor talents to x-state", it can be further determined that the government matters to be consulted by the user are "the content of the current national stay policy for doctor talents to x-state".
Optionally, determining the government problem to be consulted by the user according to the target government matter information includes:
determining item name information and item attribute information in the government problems to be consulted by the user according to the target government item information; wherein the item attribute information includes at least one of the following information: process flow, required materials and mode of handling. For example, the terminal determines that the target government affair information consulted by the user is "how to make tax-finishing evidence", i.e. the name of the government affair to be consulted by the user, and how to make corresponding "handling mode", i.e. government affair attribute information, according to the voice interaction information with the user.
S230, determining answers to the government affair questions.
The terminal can perform question matching in a pre-stored question-answer database according to the determined government affair questions, and determine answers to the government affair questions; the government affair questions can also be sent to the server, and the server can finish the determination of the answers of the government affair questions; the terminal can be called to communicate with the data of the government department on-line system according to the government department corresponding to the government affair problem, and the answer is determined in the database of the government department on-line system.
Illustratively, determining an answer to the government question includes:
determining answers to government questions through a preset government interface, wherein the government interface is a data communication interface between a terminal and a government on-line system; the government party interface may include at least one of a banking institution interface, an public accumulation institution interface, a living construction commission institution interface, an educational institution interface, a public security institution interface, and a tax institution interface.
S240, broadcasting the processing result to the user through voice. And broadcasting answers to the government affair questions to the user through voice.
According to the technical scheme, the voice interaction technology is applied to the consultation process of the government affairs, the target government affairs information is firstly determined according to the voice interaction information, then the government affairs questions to be consulted by the user are determined, then answers to the government affairs questions are fed back to the user in a voice broadcasting mode, the problem that the implementation efficiency of the government affairs consulted by the user is low in the prior art is solved, the implementation efficiency of the government affairs consulted by the user is improved, and the convenience of the government affairs consulted by the user is improved; meanwhile, with the improvement of user satisfaction, the method is also beneficial to popularization in society in a mode of online consultation of government matters based on dialogue questions and answers.
Example III
Fig. 4 is a flowchart of an intelligent government affair processing method according to a third embodiment of the present invention, where the present embodiment further extends and optimizes the scenario of reservation processing according to target government affair information by using a terminal as an example. As shown in fig. 4, the method may include:
s310, determining target government affair information to be reserved by the user according to voice interaction information of the user.
S320, determining user identity information.
For example, a camera may be invoked to collect a face image of a user, and user identity information may be determined based on a recognition result of the face image; or, calling a fingerprint acquisition device of the terminal to acquire the user fingerprint, and determining the user identity information based on the comparison result of the user fingerprint in the fingerprint library. The currently determined user identity information can be used for logging in an on-line system of a government department and can also be used as the identity of a user in the government transaction reservation process.
S330, selecting a target government network point for the user from the candidate government network points.
The candidate government affair network points can refer to all government affair network points set by the country, or can refer to a plurality of network points which are screened by the terminal according to the target government affair information and can handle the target government affair. After the candidate government network points are determined, the terminal can select a target government network point for the user based on a preset network point recommendation strategy; the target government network point can also be determined by responding to the requirement of the user on the target government network point. The website recommendation strategy defines reference conditions for determining the target government website, such as website position information, website scale, queuing information, website business hours and the like.
Optionally, selecting a target government network point for the user from the candidate government network points includes:
selecting a target government network point for the user from the candidate government network points according to the target government network point information input by the user through voice; and/or the number of the groups of groups,
and selecting a target government network point for the user from the candidate government network points according to the position information and/or queuing information of the candidate government network points and the position information of the user.
For example, matching can be performed in the candidate government network point information according to at least one of the location information, the network point scale, the queuing information, the network point business hours and other information of the target government network point input by the user voice, so as to determine the target government network point.
The position information of the user, namely the current position information of the terminal, can be obtained based on the positioning function of the terminal; the position information and queuing information of the candidate government network points can be obtained from a government network database by calling a government network interface through a terminal, and the queuing information needs to be updated in real time according to the business handling process of the candidate government network points. The location information of the candidate government network points can be used for determining the distance between the candidate government network points and the user and the traffic convenience degree of the candidate government network points; the queuing information comprises the number of waiting people in the candidate government network points and/or the queuing degree of the network points, and can be used for estimating the time and the efficiency of processing the target government matters in the candidate government network points, and the queuing degree can be divided into queuing congestion, sufficient space and the like.
By considering the position information and/or queuing information of the candidate government network points, the diversion and the dispersion of the users can be realized on the basis of realizing the intelligent recommendation of the suitable target government network points for the users, so that the users avoid business peak periods of different network points, and the business processing pressure of network point staff is relieved. The target government affair website can be the website closest to the user or the website with highest efficiency for handling target government affair for the user in combination with the actual situation of the user. In addition, in the reservation process, the terminal can intelligently recommend departure time to the target government network point to the user according to the position and/or queuing information of the target government network point. For example, the departure time is recommended to the user by comprehensively considering the distance between the target government network site and the user, the traffic means selected by the user, the current traffic condition, the queuing number in the target government network site and the like.
Further, according to the location information and/or queuing information of the candidate government network point and the user location information, after selecting the target government network point for the user from the candidate government network point, the method of the embodiment further includes: and determining the distance information of the target government network point according to the position information of the target government network point and the position information of the user. The distance information may be a straight line distance between the target government network site and the user location, or may be a travel distance from the user location to the target government network site based on different vehicles. And then, the terminal can feed back the determined distance information to the user in the form of voice broadcasting and/or text display, and can also call map data to display the distance information and a planning path to a target government network point to the user.
Optionally, after selecting the target government network point for the user from the candidate government network points, the method further includes:
and acquiring the handling flow and/or the required materials of the target government matters. For example, the terminal calls the government affair interface according to the target government affair information, acquires the required handling flow and/or the required materials from the database of the government affair on-line system, and feeds back the required handling flow and/or the required materials to the user in the form of voice broadcasting and/or text display, so that the user can prepare before handling the target government affair, the problem that the handling of the government affair takes more time because the flow is unfamiliar or the materials are omitted is avoided, the service effect of providing on-line reservation and off-line navigation for the user is achieved, and the handling efficiency is improved.
And S340, sending a user reservation request to the target government affair network point according to the user identity information and the target government affair information, wherein the user reservation request is used for indicating the target government affair network point to reserve the target government affair for the user.
Specifically, the terminal can send the user identity information, the target government affair information and the reservation request to an online system of the target government affair network point by calling a government affair side interface, so that the target government affair network point handles reservation for the user.
S350, broadcasting the processing result to the user through voice.
Broadcasting the processing results to the user may include, but is not limited to: and feeding back prompt tones of successful or failed reservation to the user, broadcasting reservation information of the target government affair, broadcasting notice matters of handling the target tax affair and the like.
According to the technical scheme, the voice interaction technology is applied to the reservation process of the government affair matters, and the target government affair net point is selected for the user, so that the problem that the realization efficiency of the user reservation of the government affair matters is low in the prior art is solved, the realization efficiency of the user reservation of the government affair matters is improved, the time cost of the user is saved, and the convenience of reserving the government affair matters is improved; in addition, the determination of the target government network point not only realizes the intelligent recommendation of the government network point in the reservation process, but also realizes the diversion and the dispersion of the user; meanwhile, with the improvement of user satisfaction, the method is also beneficial to popularization in society in a mode of online reservation of government matters based on dialogue questions and answers.
Example IV
Fig. 5 is a schematic structural diagram of an intelligent government affair processing device according to a fourth embodiment of the present invention, where the embodiment is applicable to a situation of providing a user with a consultation or reservation service of government affair matters based on voice interaction. The device can be implemented in software and/or hardware, and can be integrated on a terminal, such as a mobile terminal, a computer, an intelligent interaction robot, an intelligent household appliance and the like.
As shown in fig. 5, the intelligent government affair processing device provided in this embodiment may include
The item information determining module 410 is configured to determine target government item information to be consulted or reserved by the user according to voice interaction information of the user;
the consultation or reservation processing module 420 is used for performing consultation or reservation processing according to the target government affair information;
and the result broadcasting module 430 is configured to broadcast the processing result to the user through voice.
Optionally, the consultation or appointment processing module 420 includes:
the government affair problem determining unit is used for determining the government affair problem to be consulted by the user according to the target government affair information;
and the answer determining unit is used for determining the answers of the government affair questions.
Optionally, the government problem determining unit is specifically configured to:
determining item name information and item attribute information in the government problems to be consulted by the user according to the target government item information; wherein the item attribute information includes at least one of the following information: process flow, required materials and mode of handling.
Optionally, the transaction information determining module 410 includes:
the slot inquiry information generation unit is used for generating slot inquiry information according to the slots of the target government matters;
and the item information determining unit is used for determining target government affair item information to be consulted by the user according to the slot inquiry information and the feedback voice information of the user.
Optionally, the answer determining unit is specifically configured to:
determining answers to government affair questions through a preset government affair party interface; the government affairs side interface comprises at least one of a banking institution interface, an accumulation institution interface, a building commission institution interface, an education institution interface, a public security institution interface and a tax institution interface.
Optionally, the consultation or appointment processing module 420 includes:
the identity information determining unit is used for determining the identity information of the user;
the target government affair network point selection unit is used for selecting target government affair network points for users from the candidate government affair network points;
and the reservation request sending unit is used for sending a user reservation request to the target government affair network point according to the user identity information and the target government affair information, wherein the user reservation request is used for indicating the target government affair network point to reserve the target government affair for the user.
Optionally, the target government network point selection unit is specifically configured to:
selecting a target government network point for the user from the candidate government network points according to the target government network point information input by the user through voice; and/or the number of the groups of groups,
and selecting a target government network point for the user from the candidate government network points according to the position information and/or queuing information of the candidate government network points and the position information of the user.
Optionally, the consultation or appointment processing module 420 further includes:
the distance information determining unit is used for determining the distance information of the target government network point according to the position information of the target government network point and the user position information after the target government network point selecting unit performs the operation of selecting the target government network point for the user from the candidate government network points according to the position information and/or queuing information of the candidate government network point and the user position information.
Optionally, the consultation or appointment processing module 420 further includes:
and the transaction flow and/or material acquisition unit is used for acquiring the transaction flow and/or required material of the target government affair after the target government affair site selection unit performs the selection of the target government affair site for the user from the candidate government affair sites.
The intelligent government affair processing device provided by the embodiment of the invention can execute the intelligent government affair processing method provided by any embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method. Reference is made to the description of any method embodiment of the invention, not explicitly described in this embodiment.
Example five
Fig. 6 is a schematic structural diagram of a terminal according to a fifth embodiment of the present invention. Fig. 6 illustrates a block diagram of an exemplary terminal 812 suitable for use in implementing embodiments of the invention. The terminal 812 shown in fig. 6 is merely an example, and should not be construed as limiting the functionality and scope of use of the embodiments of the present invention.
As shown in fig. 6, the terminal 812 is in the form of a general purpose terminal. The components of terminal 812 may include, but are not limited to: one or more processors 816, a memory device 824, and a bus 818 that connects the various system components, including the memory device 824 and the processor 816. Terminal 812 may also include image acquisition means (not shown), such as a camera, for acquiring images of the user; a voice capturing device (not shown), such as a microphone, may also be included for capturing the user's voice.
Bus 818 represents one or more of several types of bus structures, including a memory device bus or memory device controller, a peripheral bus, an accelerated graphics port, a processor, or a local bus using any of a variety of bus architectures. By way of example, and not limitation, such architectures include industry standard architecture (Industry Subversive Alliance, ISA) bus, micro channel architecture (Micro Channel Architecture, MAC) bus, enhanced ISA bus, video electronics standards association (Video Electronics Standards Association, VESA) local bus, and peripheral component interconnect (Peripheral Component Interconnect, PCI) bus.
Terminal 812 typically includes a variety of computer system readable media. Such media can be any available media that is accessible by terminal 812 and includes both volatile and nonvolatile media, removable and non-removable media.
The storage 824 may include computer system readable media in the form of volatile memory, such as random access memory (Random Access Memory, RAM) 830 and/or cache memory 832. The terminal 812 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 834 may be used to read from or write to non-removable, nonvolatile magnetic media (not shown in FIG. 6, commonly referred to as a "hard disk drive"). Although not shown in fig. 6, a magnetic disk drive for reading from and writing to a removable nonvolatile magnetic disk (e.g., a "floppy disk"), and an optical disk drive for reading from or writing to a removable nonvolatile optical disk such as a Read Only Memory (CD-ROM), digital versatile disk (Digital Video Disc-Read Only Memory, DVD-ROM), or other optical media, may be provided. In such cases, each drive may be coupled to bus 818 through one or more data medium interfaces. The storage 824 may include at least one program product having a set (e.g., at least one) of program modules configured to carry out the functions of the embodiments of the present invention.
A program/utility 840 having a set (at least one) of program modules 842 may be stored, for example, in storage 824, such program modules 842 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment. Program modules 842 generally perform the functions and/or methods in the embodiments described herein.
The terminal 812 may also communicate with one or more external devices 814 (e.g., keyboard, pointing terminal, display 824, etc.), with one or more terminals that enable a user to interact with the terminal 812, and/or with any terminals (e.g., network card, modem, etc.) that enable the terminal 812 to communicate with one or more other computing terminals. Such communication may occur through an input/output (I/O) interface 822. Also, terminal 812 can communicate with one or more networks such as a local area network (Local Area Network, LAN), a wide area network (Wide Area Network, WAN), and/or a public network such as the internet via network adapter 820. As shown in fig. 6, the network adapter 820 communicates with other modules of the terminal 812 over the bus 818. It should be appreciated that although not shown, other hardware and/or software modules may be used in connection with terminal 812, including, but not limited to: microcode, end drives, redundant processors, external disk drive arrays, disk array (Redundant Arrays of Independent Disks, RAID) systems, tape drives, data backup storage systems, and the like.
Processor 816 executes programs stored in storage 824 to perform various functional applications and data processing, such as implementing the intelligent government affair processing method provided by any of the embodiments of the present invention, which may include:
according to the voice interaction information of the user, determining target government affair information to be consulted or reserved by the user;
according to the target government affair information, consulting or reserving treatment is carried out;
and broadcasting the processing result to the user through voice.
Example six
The sixth embodiment of the present invention further provides a computer readable storage medium having a computer program stored thereon, where the program when executed by a processor implements the intelligent government affair processing method according to any embodiment of the present invention, the method may include:
according to the voice interaction information of the user, determining target government affair information to be consulted or reserved by the user;
according to the target government affair information, consulting or reserving treatment is carried out;
and broadcasting the processing result to the user through voice.
The computer storage media of embodiments of the invention may take the form of any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or terminal. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).
Note that the above is only a preferred embodiment of the present invention and the technical principle applied. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, while the invention has been described in connection with the above embodiments, the invention is not limited to the embodiments, but may be embodied in many other equivalent forms without departing from the spirit or scope of the invention, which is set forth in the following claims.
Claims (11)
1. An intelligent government affair processing method is characterized by comprising the following steps:
according to the voice interaction information of the user, determining target government affair information to be consulted or reserved by the user;
according to the target government affair information, consulting or reserving treatment is carried out;
broadcasting a processing result to a user through voice;
the determining the target government affair information to be consulted by the user according to the voice interaction information of the user comprises the following steps:
generating slot inquiry information according to the slots of the target government matters; the slot comprises a transaction type, time, place, responsible department, policy applicable object and policy applicable area related to the target government transaction;
and determining target government affair information to be consulted by the user according to the slot inquiry information and the feedback voice information of the user.
2. The method of claim 1, wherein performing a consultation process based on the target government matter information comprises:
determining government problems to be consulted by the user according to the target government matters information;
and determining an answer to the government affair question.
3. The method of claim 2, wherein determining the government problem to be consulted by the user based on the target government matter information comprises:
determining item name information and item attribute information in the government problems to be consulted by the user according to the target government item information;
wherein the item attribute information includes at least one of the following information: process flow, required materials and mode of handling.
4. The method of claim 2, wherein determining an answer to the government question comprises:
determining answers to the government affair questions through a preset government affair party interface;
the government affairs side interface comprises at least one of a banking institution interface, an accumulation institution interface, a building commission institution interface, an education institution interface, a public security institution interface and a tax institution interface.
5. The method of claim 1, wherein performing reservation processing based on the target government matter information comprises:
determining user identity information;
selecting a target government network point for the user from the candidate government network points;
and sending a user reservation request to the target government affair network point according to the user identity information and the target government affair information, wherein the user reservation request is used for indicating the target government affair network point to reserve the target government affair for the user.
6. The method of claim 5, wherein selecting a destination government point for the user from the candidate government points comprises:
selecting a target government network point for the user from the candidate government network points according to the target government network point information input by the user through voice; and/or the number of the groups of groups,
and selecting a target government network point for the user from the candidate government network points according to the position information and/or queuing information of the candidate government network points and the user position information.
7. The method of claim 6, further comprising, after selecting a destination government point for the user from the candidate government points based on the location information and/or queuing information of the candidate government point and the user location information:
and determining the distance information of the target government network point according to the position information of the target government network point and the user position information.
8. The method of claim 5, further comprising, after selecting the destination government point for the user from the candidate government points:
and acquiring the handling flow and/or the required materials of the target government matters.
9. An intelligent government affair processing device, which is characterized by comprising:
the item information determining module is used for determining target government item information to be consulted or reserved by the user according to the voice interaction information of the user;
the consultation or reservation processing module is used for carrying out consultation or reservation processing according to the target government affair information;
the result broadcasting module is used for broadcasting the processing result to the user through voice;
wherein the item information determining module includes:
the slot inquiry information generation unit is used for generating slot inquiry information according to the slots of the target government matters; the slot comprises a transaction type, time, place, responsible department, policy applicable object and policy applicable area related to the target government transaction;
and the item information determining unit is used for determining target government affair item information to be consulted by the user according to the slot inquiry information and the feedback voice information of the user.
10. A terminal, comprising:
one or more processors;
storage means for storing one or more programs,
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the intelligent government affair processing method as set forth in any one of claims 1-8.
11. A computer readable storage medium having stored thereon a computer program, which when executed by a processor implements the smart government affair processing method according to any of claims 1-8.
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| CN112184157A (en) * | 2020-09-24 | 2021-01-05 | 杨雪金 | User terminal system for intelligent government affair platform |
| CN112487166A (en) * | 2020-12-04 | 2021-03-12 | 浪潮云信息技术股份公司 | Method for realizing intelligent question and answer of items |
| CN112651526A (en) * | 2020-12-21 | 2021-04-13 | 北京百度网讯科技有限公司 | Method, device, equipment and storage medium for reserving target service |
| CN112669000A (en) * | 2020-12-24 | 2021-04-16 | 数字广东网络建设有限公司 | Government affair item processing method and device, electronic equipment and storage medium |
| CN113438515A (en) * | 2021-06-17 | 2021-09-24 | 重庆大牛认知科技有限公司 | IPTV terminal government affair consultation method and system based on intelligent interaction |
| CN117456653A (en) * | 2023-10-25 | 2024-01-26 | 威海万伟达信息科技有限公司 | Queuing and calling system and queuing and calling method for government affair service hall |
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