CN113139854A - Legal service system of sharing law institute - Google Patents
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Abstract
The invention provides a law service system of a shared law institute, which constructs a law service system for rapidly and accurately providing law service and carrying out real-time supervision according to legal requirements of clients through interactive equipment based on multiple service objects. The system and the method can quickly and accurately screen lawyers for pushing, provide simultaneous consultation for a plurality of lawyers, simultaneously introduce a form-robbing mode, make full use of the fragmentization time of the lawyers to automatically arrange work, quickly establish the cooperative relationship, effectively protect the privacy of users, timely solve problems through customer service supervision intervention, and lay a solid foundation for carrying out legal entrustment and solving events.
Description
Technical Field
The invention relates to a legal service system, in particular to a legal service system of a shared law institute, and belongs to the technical field of intelligent legal services.
Background
With the promulgation and formal implementation of the national law system, the national law system enters a new development stage, along with the improvement and development of the law system, the law consciousness and the maintenance consciousness of the citizen are continuously enhanced, and various problems and disputes in life are more inclined to help professional law service organizations so as to better solve personal problems. However, when seeking legal questions and answers, the general public generally needs to find themselves and go to the law firm of the entity for communication and understanding, and the process of seeking and establishing the entrusting relationship needs to consume a lot of energy, which is very inconvenient for the general public who want to protect personal privacy; meanwhile, lawyers in a law usually only master the relevant knowledge and information in a certain legal professional field, the transaction level of different lawyers is different, a client needs to spend a lot of time searching for lawyers suitable for the problem situation of the client, and if the found lawyers are not familiar with the field relevant to the case situation faced by the client, the detailed and accurate information in the field can not be provided for the client; in addition, the tariff standards of each law may vary greatly according to the strength of the law and the lawyer level, and the high lawyer consultation and commission cost often makes common people to be prohibitive to legal consultation services under the condition that the quality of consultation results cannot be guaranteed. Therefore, how to provide convenient, fast, accurate and confidential legal consultation service for citizens, fully show law strength and lawyer information to clients, and guide the clients to select entrusted content and corresponding charging standards suitable for self conditions is an important prerequisite link for effectively developing services of the current legal service institutions, particularly law firm.
For law firm, the traditional offline meeting service mode is difficult to meet various diversified requirements for legal services in the current market, and is not beneficial to the reasonable distribution and use of market resources in the industry. With the development of the internet and cloud platform technology, more and more legal service organizations select online service modes to expand the operation levels of the legal service organizations, and the legal service platforms are constructed through various modes such as webpages, chat software, mobile phone APP and the like, so that the problems of long time consumption and high cost of offline services can be solved, the requirement of customers on protecting personal privacy is met, lawyers can be helped to provide legal suggestions more accurately and efficiently by means of an artificial intelligence system, and the problems of the customers are solved. In addition, due to the impact caused by the new crown pneumonia epidemic situation, the traditional offline service mode is greatly influenced, the online legal consultation service is gradually the first choice of the citizens at present, and when the impact of the epidemic situation problem on the service industry is responded, how to rapidly improve the response speed and the accuracy of the consultation system so as to improve the use experience of the client is the key point of increasing the self competitiveness and the market influence of the law.
The existing online legal service system can realize the initial text, image and video communication between the client and the lawyer, complete the online analysis and suggestion of the case situation and establish the foundation for the further offline meeting: for example, the patent application with patent number CN201110418045.7 discloses a legal consulting system, which can provide simple calling, searching and consulting services; the invention patent application with the patent number of CN201110418481.4 discloses a device combining case information consultation and lawyer entrustment, and the device is additionally provided with the functions of condition screening and record storage on the basis of the consultation; the invention patent application with the patent number of CN201710645184.0 discloses a legal consultation management system and a management method thereof, which can judge and classify according to legal help-seeking information provided by clients and feed back correspondingly; the invention patent application with the patent number of CN201910286385.5 discloses a legal consultation service system, which can provide legal consultation, lawyer appointment and document service; and so on. However, the following problems still exist in the actual operation of the current online legal service system: 1) most legal service systems depend on artificial intelligence too much, and the system is usually adopted to screen keywords and provide automatic response for client problems, but the case problems in the actual situation are very complex and difficult to effectively analyze and respond to the client conditions, and for clients who do not contact legal knowledge, only providing relevant legal knowledge or terms is difficult to really play a role in solving the problems; 2) the case preprocessing time is too long, the response speed is slow, and lawyer parties usually need to log in the system by themselves to receive and reply the consultation problems processed by the system, so that the consultation enthusiasm of clients is reduced, and a large number of potential clients are lost; 3) most entrusted systems only provide the contact way of lawyers, the lawyers have opaque information such as adequacy fields, work levels and the like, the communication process is lack of corresponding supervision, clients cannot visually know and compare lawyers' qualifications and strengths, the selection range is narrow, meanwhile, the trust degree of the lawyers is low, the communication difficulty is increased to a certain degree, and the enthusiasm of the lawyers for work is reduced; 4) because the customer generally does not know the charging standard stipulated by the judicial department, the case entrusting quotation pushed to the customer is often set as a fixed standard, the customer can not flexibly select according to the self condition, and the lawyer can not quote according to the case content and the self condition, so that the online entrusting is difficult to achieve smoothly; and so on. Therefore, there is an urgent need for a case delegation consultation service system that can intelligently and accurately select corresponding lawyers according to the client requirements and provide intelligent flexible quotations to facilitate delegation establishment, so as to improve the working efficiency and improve the user experience.
Due to the steady and rapid development of lawyer industries and the steady implementation of lawyer culture plans in various regions, more and more lawyers are put into the industries, the number of medium and small-sized disciplines is continuously increased, the competition inside the industries is more and more intense, the market gradually tends to be saturated particularly in urban areas with higher living standards, and the medium and small-sized disciplines face more severe challenges compared with large-sized disciplines with stable client bases although the demand of the lawyers is large. In this context, the concept of sharing laws follows: the working mode can effectively reduce the management pressure and the comprehensive cost of the medium and small-sized temperaments, save resources, improve the working efficiency, enhance the information communication among the temperaments and obviously improve the overall market competitiveness of the temperament.
Due to the characteristics of the working mode of the sharing law, the legal service system correspondingly matched with the sharing law not only needs to solve the defects existing in the traditional consultation platform, but also needs to deal with the following newly-added problems: 1) lawyers in the sharing law still belong to each law, the enthusiasm for participating in the construction of the sharing platform is not high, and the management difficulty is high; 2) with the implementation of an online office mode and the expansion of platform scale, office points of all cooperative laws are widely distributed geographically, and need to be accurately and comprehensively arranged according to the geographic position conditions of clients; 3) competition relationships still exist among the laws, and if the client resources are distributed unreasonably, malignant competition conditions are easy to occur; 4) the charging standards of all corporate laws in the shared law are often not uniform, the price difference among lawyers is more obvious, and a more intelligent price system needs to be provided to flexibly adapt to the difference among lawyer teams; and so on. The existence of the problems mentioned above puts higher demands on the construction of the legal service system of the share-law administration, and is also an obstacle which must be faced and overcome in the operation process of the manager of the share-law administration.
Disclosure of Invention
The invention aims to solve the problems of the conventional legal service platform or product, and provides a legal service system which is suitable for a cooperative mode of a sharing law, can quickly respond and timely feed back the requirements of clients and accurately provides various service projects.
The technical solution of the invention is as follows: a law service system of a share law place is constructed by interactive equipment based on multiple service objects, the service objects comprise citizens, share law places, administrative staff and share law place customer service staff, the interactive equipment comprises client sides, law-worker ends, administrative sides and customer service ends, the client sides, the share law places, the administrative staff and the share law place customer service staff are communicated with one another to form a service system, the citizens serve as clients and initiate requests of the law service demands through the client sides and the administrative staff through the administrative sides, the lawyers accept the requests and solve the law problems through the lawyer ends, the customer service ends carry out overall supervision on the system, and meanwhile, the customer ends, the administrative sides and the lawyer ends participate in coordination of service processes.
Further, the form of the client comprises an APP and an intelligent terminal, wherein the APP is downloaded and installed in intelligent equipment such as a mobile phone and a computer of a client through citizens, and a client account is registered; the intelligent terminal pre-loads the client program system, and is integrally installed in places with large legal service demand, including government offices, company parks, residential communities and the like. The client specifically includes the following functions:
1) data storage service: storing the lawyer personal information, the client and lawyer communication chatting records and the public legal knowledge information of the large data of the shared law in a classified manner through a background database;
2) public information service: the legal news and the general video are played in real time, and legal regulation files and format contracts are provided for clients to look up and download;
3) the robot intelligent duty service: legal consultation problem content provided by a client is intelligently identified through AI, and relevant answers are matched for intelligent pushing;
4) lawyer entrustment service: providing lawyer information retrieval, screening and display functions, and initiating legal service requirements according to a consultation mode selected by a client; the consultation mode specifically includes:
a precise entrusting mode: a client selects a corresponding case type according to the situation of own legal problems in a client; the client rapidly screens lawyers in corresponding legal fields in lawyer team information of a background database according to the case types, and pushes personal information of the lawyers to a client interface for further selection of a client; the client selects sorting and screening functions in the client, and sorts lawyer information in sequence according to a certain priority after screening by setting key conditions of lawyer gender, region, practice period and high rating; the client clicks the statue of the lawyer to check the personal profile, the field of excellence, the acquired honor and the detailed information of the service record of the lawyer, visually checks the total service duration, the times and the good comment number of the lawyer, selects the lawyer who is interested in consulting, enters a chat interface with the lawyer and performs legal consulting process with the lawyer in the client;
a quick order grabbing mode: a client directly initiates a legal problem consultation request and selects a required consultation mode, specifically comprising a voice consultation mode, a video consultation mode and a picture and text consultation mode; the client side rapidly sends the legal problem consultation request to an order grabbing hall of the attorney side, pushes an order grabbing prompt to the attorney side, and the attorney receiving the order grabbing prompt selects to pick up an order from the attorney side according to self conditions until the number of the attorney receiving the order grabbing prompt reaches a target requirement, and closes a pushing and order picking channel; the client selects the lawyer who wants to consult among the lawyers who receive the order according to the needs of the client, enters a chat interface with the lawyer, and carries out legal consultation process with the lawyer in the client. When the client pushes the ticket grabbing reminder to the lawyer end, the method specifically comprises the following steps: 1) the customer service end initiates a first batch of order grabbing reminding pushing to the lawyer end of the big data lawyer, the lawyer end receiving the order grabbing reminding displays an order grabbing page, and displays an order grabbing state in real time; the lawyer clicks a sheet grabbing button in a sheet grabbing page according to the self condition to quickly pick up a sheet, the lawyer end sends a sheet picking-up instruction to the client, and the sheet picking-up instruction stops pushing when the number of the sheet picking-up instructions reaches the upper limit of the number of consultants; 2) and when the target requirements are not met for a period of time after the first batch of push is sent out, the customer service end initiates a second batch of order grabbing reminding push to the lawyer ends of the lawyers on duty of all the sharing laws until the number of order receiving instructions reaches the target requirements.
5) Intelligent quotation service: aiming at a client who is intentionally entrusted, the quotation is intelligently calculated through AI according to the client condition and is pushed together with the actual quotation of a lawyer for the client to refer and select, and the specific process is as follows: firstly, a client who intentionally makes a commission enters a price inquiring module in a client side and inputs the case type, the area where the case is located and the information of case involved amount; the client side automatically calculates the standard quotation corresponding to the case through pre-input legal commission standard price regulation and AI intelligent calculation rules by sending the case information to a background database; meanwhile, the client transmits the case information to a lawyer bidding hall, lawyers inquire the case information condition through the lawyer end, give out actual quotations of the lawyer by combining the case condition and the self condition, and feed back the actual quotations and the standard quotations to the client; checking and comparing the standard quotation and the actual quotation of each lawyer by the client, selecting the lawyer corresponding to the corresponding quotation according to the requirement, entering a chat interface with the lawyer, and finishing the entrusting process in the client.
6) Communication service: the legal service requirement information of the client is transmitted to a background database through a wired or wireless communication module and is received by the information sent by a lawyer end or a customer service end;
7) geographic positioning service: geographic position information of the APP installation equipment or the intelligent terminal of the client side is positioned through the GPS module, and lawyers with close geographic positions are preferentially screened through the background database to be pushed.
Further, the legal consultation process is performed in a mode of combining free consultation and timing charging, and specifically comprises the following steps: the lawyer enters a chat interface from a lawyer end and sends a greeting message to the client, the client displays free consultation time and starts timing, the client can freely ask the lawyer for questions in the free consultation time, and information and materials are provided through a selected consultation mode; when the free consultation time is timed out, the consultation process is suspended, the client is reminded and the charging standard of the voice, video and image-text consultation modes is displayed in the client in sequence, and the client can directly select an electronic payment mode to pay at the client to continue consultation or terminate service; the free consultant time for each attorney is independent and refreshed every 24 hours.
Furthermore, lawyer end is installed in smart machine such as lawyer's cell-phone, computer through lawyer's self-download in APP form, registers lawyer account number and uploads lawyer personal information, specifically includes following function: 1) receiving a ticket grabbing prompt and legal consultation information content sent by a client in a ticket grabbing hall, checking voice, video, pictures and text information materials provided by the client in detail, and quickly feeding back the problem requirements of the client; 2) quotation is carried out in a bidding hall according to the case information condition given by a client, and the bidding hall is further communicated with the client willing to accept the quotation to reach a commission; 3) and inquiring the latest internal notification and case entrusting state of the share law in real time, and feeding back the communication progress with the client.
Furthermore, the administrative terminal is an intelligent terminal which is preloaded with an administrative terminal program system and is integrally installed in a government organ, and the intelligent terminal specifically comprises the following functions: 1) the latest laws and regulations and government policies are issued to the client and lawyer ends; 2) issuing the recruitment information and the assessment scheme of the legal related posts to a lawyer end, and carrying out online training and examination; 3) publishing the pervasive activity and volunteer service plan to the client.
Further, the customer service end is installed in the sharing law management device in an APP mode by customer service staff in a unified manner, and specifically includes the following functions: 1) when a client initiates a legal service demand, if a lawyer end does not respond in time, customer service personnel firstly and quickly access a chat interface of the client initiating the demand through the client, communicate with the client in the early stage and promote the order receiving and entrusting progress of the lawyer end in the background; 2) in the process of communicating legal problems or quotations between the client and the lawyer end, the customer service end carries out whole-course supervision and timely intervenes when disputes occur, so that the smooth communication process is ensured; 3) when the administrative terminal edits and releases the activity information, the customer service terminal checks and supervises the content and is in timely butt joint with administrative personnel of the government organization to arrange subsequent work; 4) regularly maintaining a background database, uploading data related to the latest big data lawyer and legal knowledge, and backing up client information and chatting data; 5) in the using process of the client, the lawyer end and the administrative end, a user can directly contact with the customer service end through the customer service function in the interactive device at any time, various problems encountered in the using process are fed back in time, and relevant personnel are arranged to handle the problems in a unified mode by customer service personnel.
Compared with the prior art, the invention has the advantages that:
1) by pre-classifying the legal problems and the case types, corresponding lawyers are quickly and accurately screened and pushed, multiple lawyers are provided for simultaneous consultation, the client selection area is widened, the legal problems are pertinently solved, and the system is more humanized and diversified compared with the traditional consultation mode;
2) through a customer service-client-lawyer three-in-one chat mode, the client consultation requirements are guaranteed to be responded and replied at the first time, the condition that the client is lost due to unmanned reply is avoided, and meanwhile, the popularization and communication of legal information between the government and the law institute and the public are enhanced through an administrative terminal;
3) according to the organizational structure characteristics of the shared law, the fragmentization time of lawyers is fully utilized, and lawyers can receive orders and reply anytime and anywhere by using lawyer terminals installed on mobile equipment, so that the response time is further shortened;
4) the 'order grabbing' mode is innovatively introduced, the response speed is accelerated, at the same time, the benign competition among lawyers is kept, the reasonable and independent arrangement and digestion of client resources of the sharing law are facilitated, the lawyers can flexibly select order receiving according to the self conditions, the work progress is reasonably arranged, and the management pressure of the sharing law is relieved to a certain extent;
5) through the combination of free consultation and timing charging service, the client can know the lawyer level and style in the primary communication process, the client can be ensured to select the right independently, and the expenditure is saved; the AI intelligent calculation quotation and the lawyer actual quotation are pushed together, so that the labor cost is saved, the client is helped to quickly know the industry charging standard, and more reasonable selection can be made on the lawyer actual quotation; the charging standard is transparent, the payment is convenient, and the platform attraction and the client viscosity are fully improved;
6) the client and each lawyer communicate in the consultation interface respectively, so that the privacy of the user is effectively protected, the problems occurring in the communication are solved in time through the supervision and intervention of the customer service end, the trust relationship between the client and the lawyer is quickly established, and a solid cooperation foundation is laid for the follow-up commission and the event solution.
Drawings
FIG. 1 is a schematic diagram of the overall system structure of the legal service system of the shared law in the invention.
FIG. 2 is a flow chart of the client-initiated lawyer delegation service of the shared-law legal services system of the present invention.
FIG. 3 is a robot intelligent duty service workflow diagram of the shared law service system of the present invention.
Detailed Description
In order to make the technical purpose and technical effects of the present invention clearer, the following detailed description of the technical solution of the present invention is made with reference to the accompanying drawings and the detailed description. The following examples are presented to enable those skilled in the art to more fully understand the present invention and are not intended to limit the scope of the embodiments described herein.
As shown in fig. 1, a law service system for law-sharing administration is constructed by using interactive devices based on multiple service objects, wherein the service objects include citizens, law-sharing attorneys, administrative staff and law-sharing administration staff, the interactive devices include client terminals, lawyer terminals, administrative terminals and customer service terminals, which are mutually communicated to form a service system, the citizens serve as clients and the administrative staff initiate requests for law service requirements through the client terminals, the lawyers accept the requests and solve legal problems through the lawyer terminals, and the customer service terminals perform overall supervision on the system and simultaneously participate in coordination of service processes among the client terminals, the administrative terminals and the lawyer terminals.
The client comprises an APP and an intelligent terminal, wherein the APP is downloaded and installed in intelligent equipment such as a mobile phone and a computer of a client by citizens, and a client account is registered; the intelligent terminal pre-loads the client program system, and is integrally installed in places with large legal service demand, including government offices, company parks, residential communities and the like. The specific program architecture of the client comprises a transmission module, a positioning module, a consultation module, a message module, a price inquiring module, a timing module and other functional modules, wherein the transmission module is used for transmitting information such as characters, voice and pictures proposed by a client about legal problems and receiving feedback of opinions sent by lawyers, the positioning module is used for determining and uploading geographic coordinate positions of the client, the consultation module is used for selecting consultation types and modes of the client, the message module is used for communicating the client and the lawyers about the legal problems and checking historical messages, the price inquiring module is used for providing standard quotations and actual quotations of the lawyers according to situation data uploaded by the client, and the timing module is used for calculating the communication time of the client and the lawyers.
The lawyer end is installed in smart machine such as lawyer's cell-phone, computer through lawyer's self-download with the APP form, register lawyer account number and upload lawyer personal information, specific program architecture includes transmission module, the module of robbing an order, the module of answering a question, functional module such as quotation module, wherein transmission module is used for transmitting the question information that the customer provided and lawyer's suggestion, the module of robbing an order is used for receiving the warning that the backstage database was sent and accomplishing the instruction of robbing an order, the module of answering a question is used for answering the consultation question that the customer provided and looking over historical reply, the quotation module is used for lawyer to upload the mandate quotation according to the client case condition.
The system comprises an administration end, a client, a lawyer end and a checking module, wherein the administration end is an intelligent terminal which is preloaded with an administration end program system and is integrally installed in a government organization, the specific program architecture comprises the transmission module, the service module, the checking module and other functional modules, the transmission module is used for issuing latest laws and regulations, government policies, general activities and volunteering service plan arrangement to the client and the lawyer end, the service module is used for conducting online training and examination, and the checking module is used for looking up and checking post recruitment information and examination subject contents.
The customer service end is installed in the management equipment of the share law in a unified mode through customer service personnel in an APP mode, the specific program framework comprises an information receiving module, an information sending module, a data storage module, an integrated management module and other functional modules, wherein the information receiving module and the information sending module are respectively used for receiving and sending customer service consultation information transmitted from a client, a lawyer end and an administrative end, the data storage module is used for storing communication records of the customer service personnel and the client, the lawyer and the administrative personnel, and the integrated management module is used for the customer service personnel to manage database information and communication processes in a unified mode.
The above-mentioned interaction devices such as the client, lawyer end, administration end, customer service end, etc. include, in addition to the described modules, various basic function modules necessary for normal operation of each terminal, such as a login system, a user operation interface, an online payment system, an opinion feedback system, etc., all implemented on a software level by means of the prior art, and are not described herein again, but do not mean that each terminal does not have these modules and corresponding functions. When a user logs in the interactive equipment, the user logs in the interactive equipment through registration and verification of an identity card number or a mobile phone number, when a carrier is an intelligent terminal, the intelligent terminal is provided with an identity card induction area, identity card information is directly read through the identity card induction area, all the read identity card information is stored in a database, and the user can also log in through scanning of other certificates or face recognition; the user can experience various module applications at a mobile terminal, a PC terminal and an intelligent terminal.
The client specifically includes the following functions:
1) data storage service: storing the lawyer personal information, the client and lawyer communication chatting records and the public legal knowledge information of the large data of the shared law in a classified manner through a background database;
2) public information service: the legal news and the general video are played in real time, and legal regulation files and format contracts are provided for clients to look up and download;
3) the robot intelligent duty service: legal consultation problem content provided by a client is intelligently identified through AI, relevant answers are matched for intelligent pushing, and the method specifically comprises the following steps:
after a client enters service, selecting case types needing consultation: the method specifically comprises the following steps: marriage family, house property, company and business, traffic accident, contract dispute, property right guarantee, security criminal, litigation, intellectual property, administrative litigation and other, and inputting legal questions to be inquired into the client in a text form; after selecting the case type needing consultation, the client sorts the questions according to the inquiry times recorded in the background database, displays the hot problem ranks under the case type, and can directly click and check the problem answers if the client encounters the problems; the client displays related common videos under the case type on an input page at the same time, clicks the viewed common videos to enter a short video interface for short video viewing, lawyer information of the corresponding recorded videos appears below a video playing window when each common video is displayed, and the common videos are randomly played when the client is idle, so that a propaganda effect is achieved;
secondly, classifying various legal problem key words according to case types by a background database, quickly screening key fields (for example, cases of 'marriage family' include various high-frequency words such as 'couple', 'child', 'divorce', 'derail', 'violence' and the like) after receiving legal problem information uploaded by a client, simultaneously uniformly converting words of which the expression is synonymous or spoken in the case information (for example, words of 'wife', 'husband', 'object', 'two-mouth', and the like are uniformly converted into keywords, 'couples'), sorting is carried out according to the relevance of the case types to which the key fields belong after conversion, and the case types selected by the client are accessed into the database for retrieval, screening and matching are carried out to find the closest legal problem answers and related legal provision texts; the background database collects the current laws, administrative laws, regulations and corresponding judicial interpretations, and stores preset common legal question answering templates (classified and stored in a 'one-question-one-answer' form) and historical legal consulting record information (including question and answer contents, question asking time, same question asking times and the like) at the same time, and respectively stores the preset common legal question answering templates and the historical legal consulting record information according to case types, and also stores format contracts and related common law videos frequently used in various daily life and legal disputes;
the background database sorts and pushes the searched and screened legal question answers to the client according to the relevance of the key fields, the client displays the answer contents to the client in a text form, and the client can sequentially inquire and select the answer closest to the question encountered by the client and complete the consultation process; while outputting the answer to the legal question, the client displays frequently used format contracts under the case type on the answer content page, and the client scans the code through the mobile phone to download the code; meanwhile, the client can directly select a download contract in the input module and retrieve the required format contract for downloading; if the answer content does not have the information content satisfied by the customer, the customer can input the question description again in the input module for re-retrieval or directly communicate with customer service personnel through a customer service contact way displayed in the duty system.
If the answer content matched with the legal question information is not retrieved by the background database, on one hand, the client is reminded to continue to describe the question content in detail through the client, and meanwhile, the client is requested to provide a contact way for facilitating subsequent communication; on the other hand, the customer service end is in contact with customer service staff, the detailed content of the encountered questions is transmitted to the customer service staff in a two-dimensional code mode, meanwhile, short messages are sent to the mobile phone numbers registered by the customer service staff for reminding, dialing and voice playing are carried out if necessary, after the customer service staff consults lawyers in related fields according to unmatched answer questions fed back by the on-duty system, the question answers are transmitted to a background database for updating, and meanwhile, the customer service staff directly contacts with the customer and feeds back the situation through the contact mode provided by the customer.
4) Lawyer entrustment service: providing lawyer information retrieval, screening and display functions, and initiating legal service requirements according to a consultation mode selected by a client;
5) intelligent quotation service: for a client who is willing to carry out delegation, intelligently calculating quotations through AI according to the client condition, and pushing the quotations together with actual quotations of lawyers for the client to refer and select;
since the sharing law usually includes a plurality of subordinate laws in different regions, the charging standard and the local policy of each subordinate law are different, and the traditional fixed quotation mode obviously cannot meet the requirements of the sharing law. Therefore, the invention realizes intelligent quotation of the case according to the actual situation of the case through AI intelligent calculation, and meanwhile, the intelligent quotation is compared with the quotation of lawyers to push, thereby helping clients to know the expected cost of the case entrustment to a certain extent and facilitating the entrustment work in the later period. The intelligent quotation service comprises the following specific processes:
the client who intentionally makes a commission enters the price inquiring module in the client, inputs key contents such as case types, areas where the clients are located, case involved amount information and the like, and helps the background database to carry out screening and calculation.
Secondly, the client side automatically calculates the standard quotation corresponding to the case through pre-input legal entrustment standard price regulation and AI intelligent calculation rules by sending the case information to a background database, wherein the rules are as follows: determining a corresponding consignment price interval according to case type information provided by a user; determining the stipulation of local lawyer service charging standard according to the type information of the region where the user is located, and giving a case cost reference price; and thirdly, calculating the standard quotation corresponding to the case by combining the actual charged specific amount and ratio of the past cases.
Meanwhile, the client transmits the case information to the lawyer bidding hall, lawyers inquire the case information condition through the lawyer end, give out actual quotation of the lawyer by combining the case condition and the self condition, and feed back the actual quotation and the standard quotation to the client. The actual quote given by the lawyer is specifically made according to the following steps: if lawyers are in an idle state, the case complexity can be judged according to case information and evidence contents provided by clients, detailed quotation instructions and case trend analysis are given, and further communication is facilitated; secondly, if the lawyer is busy with other work, the customer service staff firstly pushes the case condition template to the client, the client reports the case condition template to the lawyer end after filling, and a quotation scheme is quickly given according to the content of the template.
Checking and comparing the standard quotation and the actual quotation of each lawyer by the client, selecting the lawyer corresponding to the corresponding quotation according to the requirement, entering a chat interface with the lawyer, and finishing the entrusting process in the client. Compared with the standard quotation given by the intelligent pricing module, the lawyer actual quotation can give reasonable suggestions better in combination with case situations, various solutions are provided, such as charging according to the target amount proportion or risk agency, and the like, so that the client can make more reasonable selection on the lawyer actual quotation after knowing the corresponding amount of the standard quotation.
6) Communication service: the legal service requirement information of the client is transmitted to a background database through a wired or wireless communication module and is received by the information sent by a lawyer end or a customer service end;
7) geographic positioning service: geographic position information of the APP installation equipment or the intelligent terminal of the client side is positioned through the GPS module, and lawyers with close geographic positions are preferentially screened through the background database to be pushed.
Due to the operation mechanism of the shared law place, a plurality of law places are usually included under the shared law place platform, the conditions of each law place are different, the law places of the law places usually still are managed by the law places respectively, the platform is not managed uniformly, if a fixed-point pushing mode of a traditional consultation platform is adopted, on one hand, timely feedback of lawyers to client problems cannot be guaranteed, and on the other hand, clients cannot compare and select lawyers. In order to avoid the above problems, when the client initiates lawyer entrustment service, the consultation mode provided specifically includes:
1) precision entrust mode
Firstly, a client selects a corresponding case type according to own legal problem conditions in a client, and the method specifically comprises the following steps: marriage families, property areas, company and business, traffic accidents, contractual disputes, property warranties, security criminals, litigation, intellectual property, administrative litigation, and others. The case types are mainly civil disputes, basically cover various legal problems which can be met by citizens in daily life, and are sequentially sorted according to the frequency of easy occurrence of the civil disputes, so that the case types help clients to effectively locate the met problems, a background database is favorable for quickly analyzing and pushing the client problems, and lawyers familiar with the field are guaranteed to be in butt joint with the clients.
Secondly, the client rapidly screens lawyers in corresponding legal fields from lawyer team information in a background database according to case types, and pushes personal information of the lawyers to a client interface for further selection of the client; the client side sends the case type information and simultaneously sends the geographic position information of the area where the client is located to the background database, the background database preferentially screens lawyers close to the geographic position according to the geographic position information of the client and pushes the lawyers, so that the lawyers can arrive at the client residence or dispute area as soon as possible and the case processing progress is pushed when the client needs to meet at the later stage.
Selecting sorting and screening functions by the client, sorting lawyer information according to a certain priority after screening by setting key conditions of lawyer gender, area, practice period and high-rating rate, and facilitating the selection of lawyers more meeting self requirements; through the lawyer field presorting and the client independent screening process, the client can be effectively helped to select the lawyer which is most suitable for solving the problem per se to carry out accurate entrusting, and the occurrence of the resource mismatching condition is avoided.
Lawyer information is arranged in the client in the form of head portrait + name + brief introduction, a client can click the head portrait of a lawyer, check the lawyer adept fields, acquired honor, service records and other information of the lawyer, and visually check the total service duration, times and goodness rate of the lawyer, so that the personal service capability of the lawyer can be quickly and visually known, the lawyer with intention to consult is selected, a chat interface with the lawyer is entered, and a legal consultation process is carried out with the lawyer in the client; meanwhile, in a message list of the client, historical messages and entrusting progresses of past consultation attorneys and customer service staff are checked, and service invoicing is carried out.
As described in the background art, the number of attorneys in the shared law is larger than that of the general independent firm, and the number and level of attorneys in each dependent firm are different, so how to effectively allocate client resources is a problem that needs to be faced in the operation process of the shared law. In a traditional law entrusting platform, fixed lawyers are generally responsible for butt joint and communication, and when the traditional law entrusting platform is applied to a sharing law, due to the fact that the communication quantity of clients is large, the shortage of hands often occurs, and the problem that the clients cannot timely receive responses is caused; meanwhile, lawyers in the share-law are mainly given top priority to the business and arrangement of the company to which the lawyers belong, and sometimes the entrustment or inquiry tasks issued by the platform cannot be fed back at the first time (for example, the lawyers are in a court or out for evidence collection); in addition, each law attorney also has a vicious competition problem such as private order receiving or price disordering in the process of communicating with the client, the difficulty in unified management of the platform is high, and the operation cost is greatly increased. Therefore, in order to ensure that the client can effectively respond to the entrusted consultation at the first time, the client can simultaneously join the customer service staff and the selected lawyer into the group chat when entering the chat interface, on one hand, the joining of the customer service staff can ensure that the client requirement can be quickly fed back, the situation that no one replies when the lawyer is not on line is avoided, the basic situation of the sharing law is displayed and introduced to the client, and the platform concept is fully embodied; on the other hand, the system can play a role in supervision and coordination in the communication process of the client and lawyers, timely interfere the possible communication failure or vicious competition situation, and enhance the enthusiasm and stability of the whole work of the lawyers in the shared law.
2) Rapid order grabbing mode
Firstly, directly initiating a legal problem consultation request by a client, and selecting a required consultation mode, wherein the required consultation mode specifically comprises a voice consultation mode, a video consultation mode and a picture and text consultation mode; after entering a formal consultation link, the client uploads case information described by the client to a background database by using input equipment such as a camera and a microphone of intelligent equipment installed on the client, and then the case information is transmitted to a lawyer end from the background database. The consultation mode classification can help the client to select a communication channel most suitable for the client, and if the client considers the privacy problem of the client and does not want to expose, the client can select a voice or image-text consultation mode to describe the problem encountered by the client; if the client wants to observe the situation of the lawyer himself or visually display the problems, a video consultation mode can be selected to directly talk with the lawyer, and the lawyer can also visually learn the situation of the client (such as observing the damage degree of objects, the injury situation of bodies and the like) through photos or videos, so that the understanding of the lawyer on the case situation is accelerated to a certain extent.
Secondly, the client side quickly sends the legal question consultation request to a note taking hall of the attorney side, pushes a note taking reminder to the attorney side, and the attorney receiving the note taking reminder selects to take a note from the attorney side according to the self condition until the number of the attorney taking notes reaches the target requirement, and closes a pushing and note taking channel;
when the client pushes the ticket grabbing reminder to the lawyer end, the method specifically comprises the following steps: the customer service end initiates a first batch of order grabbing reminding pushing to the lawyer end of the big data lawyer, the lawyer end receiving the order grabbing reminding displays an order grabbing page, and displays an order grabbing state in real time; the lawyer clicks a sheet grabbing button in a sheet grabbing page according to the self condition to quickly pick up a sheet, the lawyer end sends a sheet picking-up instruction to the client, and the sheet picking-up instruction stops pushing when the number of the sheet picking-up instructions reaches the upper limit of the number of consultants; when the target requirement is not met after the first batch of push is sent for a period of time, the customer service end initiates a second batch of order grabbing reminding push to lawyers of lawyers on duty of all share laws until the number of order receiving instructions reaches the target requirement, namely, the number of lawyers which can be contacted when the same client puts forward a legal consultation requirement is referred to, and the target requirement can be comprehensively determined according to the whole scale of the share laws, the number of lawyer teams and the consultation frequency of the client, so that the traditional one-to-one consultation mode is broken through, a selection space can be fully provided for the client, different lawyers are contacted, consultation results are compared, and the most-intentioned lawyer is selected to continue to delegate; on the other hand, the method can ensure the perfection of the order grabbing mechanism of the shared law platform and ensure a benign competitive environment among the lawyers of the shared law by limiting the upper limit of the number of the orders.
In the pushing process of the order grabbing reminding, the first batch of pushing is conventional pushing, and because the number of the pushing lawyers is at least 1 on duty, the on duty lawyers can establish contact with the client at the first time, so that the fact that someone receives an order within 5 seconds is ensured, the client experience is improved, and the rest lawyers can select to receive the order according to self conditions; the second batch of pushing is insurance pushing, if special conditions occur, the selected on-duty lawyers fail to take orders, and other lawyers can require all on-duty lawyers to take orders when the other lawyers fail to take orders due to busy business, so that the condition that no person takes orders to cause client loss is avoided. Through the order grabbing and receiving modes, the working enthusiasm of lawyers of the share law can be mobilized to the maximum extent on the premise of ensuring that the client consultation is quickly responded, the benign competition and cooperation relationship among lawyers is enhanced, meanwhile, a certain selection space is ensured for both the client and the lawyers, the client can select a plurality of lawyers to consult simultaneously, and the lawyers can selectively receive orders according to the working conditions of the lawyers, so that the stable development of the share law is promoted.
The client side pushes the order grabbing reminding mode to comprise information pushing and telephone pushing, and the specific pushing method comprises the following steps: information push: the background database sends order grabbing information to lawyer ends of all lawyers in the law consultation team, the order grabbing information is displayed on a main interface of the lawyer ends, and message reminding is carried out by means of vibration, prompt tones, popup windows and the like according to system settings of intelligent equipment installed on the lawyer ends APP; telephone pushing: the background database selects a rated number of lawyers (including 1 on-duty lawyer and other random choices) in a legal consultation team, dials according to the mobile phone number in the uploaded information, automatically plays a prompt order grabbing voice after the call is put through, and avoids the lawyers missing the order grabbing due to non-opening or non-attention to APP prompt. Adopt above-mentioned two kinds to remind the propelling movement mode parallel, can effectively guarantee lawyer can in time receive to rob the order and remind, avoid missing effective single time of robbing, also can further accelerate and connect single speed and efficiency.
The client selects the lawyer who wants to consult in the lawyers who receive the order according to the needs of the client, enters a chat interface with the lawyer, and carries out legal consultation process with the lawyer in the client.
The lawyer team comprises a duty lawyer of the shared law place platform, and large data lawyers of each law firm belonging to the shared law place platform and other external law places; the lawyer on duty can be made up of representatives assigned by each law firm, and mainly selects lawyers with higher seniority and wider legal knowledge, and can deal with legal problems in most fields, and the lawyer on duty can be in contact with a client at the first time when receiving a prompt, so that the client can be guaranteed to be responded during working time and non-working time and consult by the client; the big data lawyers select to register lawyers at the lawyers end of the platform of the shared law in each law, and the lawyers in the law can select to register according to self needs and work schedules. The lawyer team information is that when lawyers use lawyer terminals for the first time, the lawyer information, the field of excellence, the certificate of practice and the law enforcement place are uploaded to a background database, the lawyer account number is registered and the system is logged in after the lawyer information is approved by managers, the lawyer information is stored in the background database in a classified mode according to the field of excellence, the lawyers on duty in each time period are marked according to a set duty plan, and meanwhile, the number of the lawyers on duty is not less than the target requirement of the number of lawyers on order; when the background database is screened, at least 1 lawyer on duty is selected, and other lawyers in the corresponding legal problem field in the database are selected and logged in, so that on one hand, the lawyer on duty can be guaranteed to receive orders at the first time when a client consults, the phenomenon that the client runs off due to long-time unmanned reply is avoided, on the other hand, the lawyer on order can be guaranteed to know enough about the field of the legal problems of the client, the communication process is accelerated, and a good first impression is given to the client.
In order to ensure good experience of the client and lawyer in the communication process, the invention fully considers the relevant requirements of the client on the communication process and the charging standard, provides a plurality of consultation modes, combines free consultation and charging consultation, facilitates the client to preliminarily know and compare the lawyer level and selects according to the self condition.
The legal consultation process is carried out in a mode of combining free consultation and timing charging, and specifically comprises the following steps: the lawyer enters a chat interface from a lawyer end and sends a greeting message to the client, the client displays free consultation time and starts timing, the client can freely ask the lawyer for questions in the free consultation time, and information and materials are provided through a selected consultation mode; when the free consultation time is timed out, the consultation process is suspended, the client is reminded and the charging standard of the voice, video and image-text consultation modes is displayed in the client in sequence, and the client can directly select an electronic payment mode to pay at the client to continue consultation or terminate service; the free consultant time for each attorney is independent and refreshed every 24 hours.
In the process, the free consultation time of each lawyer is independent, namely the client can respectively and freely consult each lawyer receiving the order, so that the client can be fully ensured to communicate with different lawyers, and the lawyers have certain knowledge of the basic conditions, and then select the lawyers approved by the client to entrust; lawyers can also make full use of fragmentation time to extend self business, can basically know the case condition, can answer some simple questions fast. Meanwhile, the free consultation time is refreshed every 24 hours, namely after 24 hours, the client can select free consultation again, so that the economic pressure can be reduced to the greatest extent for some clients who are relatively difficult in economy or want to further know the situation and then entrust, and the human-oriented service concept is fully embodied.
The lawyer side specifically comprises the following functions: 1) receiving a ticket grabbing prompt and legal consultation information content sent by a client in a ticket grabbing hall, checking voice, video, pictures and text information materials provided by the client in detail, and quickly feeding back the problem requirements of the client; 2) quotation is carried out in a bidding hall according to the case information condition given by a client, and the bidding hall is further communicated with the client willing to accept the quotation to reach a commission; 3) and inquiring the latest internal notification and case entrusting state of the share law in real time, and feeding back the communication progress with the client.
The administrative terminal specifically comprises the following functions: 1) the latest laws and regulations and government policies are issued to the client and lawyer ends; 2) issuing the recruitment information and the assessment scheme of the legal related posts to a lawyer end, and carrying out online training and examination; 3) publishing the pervasive activity and volunteer service plan to the client.
The customer service end specifically comprises the following functions: 1) when a client initiates a legal service demand, if a lawyer end does not respond in time, customer service personnel firstly and quickly access a chat interface of the client initiating the demand through the client, communicate with the client in the early stage and promote the order receiving and entrusting progress of the lawyer end in the background; 2) in the process of communicating legal problems or quotations between the client and the lawyer end, the customer service end carries out whole-course supervision and timely intervenes when disputes occur, so that the smooth communication process is ensured; 3) when the administrative terminal edits and releases the activity information, the customer service terminal checks and supervises the content and is in timely butt joint with administrative personnel of the government organization to arrange subsequent work; 4) regularly maintaining a background database, uploading data related to the latest big data lawyer and legal knowledge, and backing up client information and chatting data; 5) in the using process of the client, the lawyer end and the administrative end, a user can directly contact with the customer service end through the customer service function in the interactive device at any time, various problems encountered in the using process are fed back in time, and relevant personnel are arranged to handle the problems in a unified mode by customer service personnel.
The invention fully combines various characteristics of the sharing law, establishes a quick response and accurate entrusting system facing the client legal consultation problem in a targeted manner, provides various functions of intelligent quotation, legal propaganda and the like, is also suitable for the expansion of legal consultation services of the common law, accelerates the establishment of a legal terminal consultation network in enterprises, government departments and public places, and further perfects the construction of a legal service system.
The above embodiments specifically describe the basic principles and main features of the present invention, and the advantages of the present invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and the embodiments described above are only for illustrating the practical application of the present invention, and various changes and modifications may be made to the technical solution of the present invention without departing from the spirit and scope of the present invention, and these changes and modifications fall within the scope of the claimed invention. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (10)
1. A shared law service system, comprising: the system is characterized in that the interactive equipment based on multiple service objects comprises a client, a lawyer end, an administrative end and a customer service end which are communicated with one another to form a service system, citizens serve as clients to initiate requests for legal service through the client and administrative staff through the administrative end, the lawyer receives the requests and solves legal problems through the lawyer end, and the customer service end carries out overall supervision on the system and participates in coordination of service processes among the client, the administrative end and the lawyer end.
2. A sharing law service system according to claim 1, wherein: the client comprises an APP and an intelligent terminal, wherein the intelligent terminal is preloaded with a client program system and integrally installed in a place with a large legal service demand, including government offices, company parks and residential communities.
3. A sharing law service system according to claim 2, wherein: the client specifically includes the following functions:
1) data storage service: storing the lawyer personal information, the client and lawyer communication chatting records and the public legal knowledge information of the large data of the shared law in a classified manner through a background database;
2) public information service: the legal news and the general video are played in real time, and legal regulation files and format contracts are provided for clients to look up and download;
3) the robot intelligent duty service: legal consultation problem content provided by a client is intelligently identified through AI, and relevant answers are matched for intelligent pushing;
4) lawyer entrustment service: providing lawyer information retrieval, screening and display functions, and initiating legal service requirements according to a consultation mode selected by a client;
5) intelligent quotation service: for a client who is willing to carry out delegation, intelligently calculating quotations through AI according to the client condition, and pushing the quotations together with actual quotations of lawyers for the client to refer and select;
6) communication service: the legal service requirement information of the client is transmitted to a background database through a wired or wireless communication module and is received by the information sent by a lawyer end or a customer service end;
7) geographic positioning service: geographic position information of the APP installation equipment or the intelligent terminal of the client side is positioned through the GPS module, and lawyers with close geographic positions are preferentially screened through the background database to be pushed.
4. A sharing law service system according to claim 3, wherein: when the client initiates lawyer entrustment service, the provided consultation mode specifically comprises the following steps:
1) precision entrust mode
Firstly, a client selects a corresponding case type according to the situation of own legal problems in a client;
secondly, the client rapidly screens lawyers in corresponding legal fields from lawyer team information in a background database according to case types, and pushes personal information of the lawyers to a client interface for further selection of the client;
selecting sorting and screening functions by the client, and sorting lawyer information according to a certain priority after screening by setting key conditions of lawyer gender, area, practice period and high-rating rate;
the client clicks the head portrait of the lawyer to check the personal profile, the field of excellence, the acquired honor and the detailed information of the service record of the lawyer, visually checks the total service duration, the times and the good comment number of the lawyer, selects the lawyer who is interested in consulting, enters a chat interface with the lawyer and performs legal consulting process with the lawyer in the client;
2) rapid order grabbing mode
Firstly, directly initiating a legal problem consultation request by a client, and selecting a required consultation mode, wherein the required consultation mode specifically comprises a voice consultation mode, a video consultation mode and a picture and text consultation mode;
secondly, the client side quickly sends the legal question consultation request to a note taking hall of the attorney side, pushes a note taking reminder to the attorney side, and the attorney receiving the note taking reminder selects to take a note from the attorney side according to the self condition until the number of the attorney taking notes reaches the target requirement, and closes a pushing and note taking channel;
the client selects the lawyer who wants to consult in the lawyers who receive the order according to the needs of the client, enters a chat interface with the lawyer, and carries out legal consultation process with the lawyer in the client.
5. The system of claim 4, wherein: the legal consultation process is carried out in a mode of combining free consultation and timing charging, and specifically comprises the following steps: the lawyer enters a chat interface from a lawyer end and sends a greeting message to the client, the client displays free consultation time and starts timing, the client can freely ask the lawyer for questions in the free consultation time, and information and materials are provided through a selected consultation mode; when the free consultation time is timed out, the consultation process is suspended, the client is reminded and the charging standard of the voice, video and image-text consultation modes is displayed in the client in sequence, and the client can directly select an electronic payment mode to pay at the client to continue consultation or terminate service; the free consultant time for each attorney is independent and refreshed every 24 hours.
6. The system of claim 4, wherein: in the rapid order grabbing mode, when the client pushes an order grabbing reminder to the lawyer end, the method specifically comprises the following steps:
1) the customer service end initiates a first batch of order grabbing reminding pushing to the lawyer end of the big data lawyer, the lawyer end receiving the order grabbing reminding displays an order grabbing page, and displays an order grabbing state in real time; the lawyer clicks a sheet grabbing button in a sheet grabbing page according to the self condition to quickly pick up a sheet, the lawyer end sends a sheet picking-up instruction to the client, and the sheet picking-up instruction stops pushing when the number of the sheet picking-up instructions reaches the upper limit of the number of consultants;
2) and when the target requirements are not met for a period of time after the first batch of push is sent out, the customer service end initiates a second batch of order grabbing reminding push to the lawyer ends of the lawyers on duty of all the sharing laws until the number of order receiving instructions reaches the target requirements.
7. A sharing law service system according to claim 3, wherein: the intelligent quotation service comprises the following specific processes:
1) the client who intentionally makes a commission enters a price inquiring module in the client and inputs the case type, the area where the case is located and the information of the involved case amount;
2) the client side automatically calculates the standard quotation corresponding to the case through pre-input legal entrustment standard price regulation and AI intelligent calculation rules by sending the case information to a background database; meanwhile, the client transmits the case information to a lawyer bidding hall, lawyers inquire the case information condition through the lawyer end, give out actual quotations of the lawyer by combining the case condition and the self condition, and feed back the actual quotations and the standard quotations to the client;
3) and the client checks and compares the standard quotation with the actual quotation of each lawyer in the client, selects the lawyer corresponding to the corresponding quotation as required, enters a chat interface with the lawyer and finishes the entrusting process in the client.
8. A sharing law service system according to claim 1, wherein: lawyer end is installed in lawyer's cell-phone, computer intelligent equipment through lawyer with APP form self-download, registers lawyer account and uploads lawyer personal information, specifically includes following function:
1) receiving a ticket grabbing prompt and legal consultation information content sent by a client in a ticket grabbing hall, checking voice, video, pictures and text information materials provided by the client in detail, and quickly feeding back the problem requirements of the client;
2) quotation is carried out in a bidding hall according to the case information condition given by a client, and the bidding hall is further communicated with the client willing to accept the quotation to reach a commission;
3) and inquiring the latest internal notification and case entrusting state of the share law in real time, and feeding back the communication progress with the client.
9. A sharing law service system according to claim 1, wherein: the administrative terminal is an intelligent terminal which is preloaded with an administrative terminal program system and is integrally installed in a government organ, and the intelligent terminal specifically comprises the following functions:
1) the latest laws and regulations and government policies are issued to the client and lawyer ends;
2) issuing the recruitment information and the assessment scheme of the legal related posts to a lawyer end, and carrying out online training and examination;
3) publishing the pervasive activity and volunteer service plan to the client.
10. A sharing law service system according to claim 1, wherein: the customer service end is installed in the sharing law management equipment by customer service staff in an APP mode in a unified mode, and the method specifically comprises the following functions:
1) when a client initiates a legal service demand, if a lawyer end does not respond in time, customer service personnel firstly and quickly access a chat interface of the client initiating the demand through the client, communicate with the client in the early stage and promote the order receiving and entrusting progress of the lawyer end in the background;
2) in the process of communicating legal problems or quotations between the client and the lawyer end, the customer service end carries out whole-course supervision and timely intervenes when disputes occur, so that the smooth communication process is ensured;
3) when the administrative terminal edits and releases the activity information, the customer service terminal checks and supervises the content and is in timely butt joint with administrative personnel of the government organization to arrange subsequent work;
4) regularly maintaining a background database, uploading data related to the latest big data lawyer and legal knowledge, and backing up client information and chatting data;
5) in the using process of the client, the lawyer end and the administrative end, a user can directly contact with the customer service end through the customer service function in the interactive device at any time, various problems encountered in the using process are fed back in time, and relevant personnel are arranged to handle the problems in a unified mode by customer service personnel.
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| CN202110355223 | 2021-04-01 |
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| CN113139854A true CN113139854A (en) | 2021-07-20 |
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| CN202110504089.5A Pending CN113313549A (en) | 2021-04-01 | 2021-05-10 | Accurate case delegation and intelligent quotation system for share law |
| CN202110504097.XA Pending CN113139854A (en) | 2021-04-01 | 2021-05-10 | Legal service system of sharing law institute |
| CN202110504136.6A Pending CN113139855A (en) | 2021-04-01 | 2021-05-10 | Sharing law legal consultation quick response system |
| CN202110504088.0A Pending CN113190671A (en) | 2021-04-01 | 2021-05-10 | Intelligent on-duty system for legal problems of sharing law institute |
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| CN202110504136.6A Pending CN113139855A (en) | 2021-04-01 | 2021-05-10 | Sharing law legal consultation quick response system |
| CN202110504088.0A Pending CN113190671A (en) | 2021-04-01 | 2021-05-10 | Intelligent on-duty system for legal problems of sharing law institute |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113783951A (en) * | 2021-08-30 | 2021-12-10 | 海口创梦技术转移转化服务有限公司 | Intellectual property consulting service system |
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| CN116385216A (en) * | 2023-04-11 | 2023-07-04 | 南北联合信息科技有限公司 | Intelligent civil case prediction system combining spoken language description and question answering |
| CN117332772B (en) * | 2023-09-15 | 2024-05-28 | 苏州大学 | Legal case applicable treaty analysis matching system based on mobile internet |
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| CN113139855A (en) | 2021-07-20 |
| CN113313549A (en) | 2021-08-27 |
| CN113190671A (en) | 2021-07-30 |
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