CN113190671A - Intelligent on-duty system for legal problems of sharing law institute - Google Patents
Intelligent on-duty system for legal problems of sharing law institute Download PDFInfo
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Abstract
The invention provides an intelligent duty system for legal problems of a share law, which comprises an input module, an output module, a storage module, an analysis module and a communication module, wherein the input module is used for receiving a request for sharing law problems; the input module is used for inputting relevant information of legal problems encountered by a user; the storage module is used for storing legal provisions, rules and regulations and answer template legal knowledge information; the analysis module is used for analyzing keywords in the information provided by the user and matching the keywords with legal question data in the storage module to obtain question answers; the output module is used for feeding the question answers analyzed by the analysis module back to the user, and the communication module is used for the duty system to transmit data and communicate information to the upper management system and other equipment. According to the invention, the retrieval and reply efficiency is accelerated through case type pre-classification, the platform consultation pressure is reduced, answers are intelligently screened, and accurate pushing is realized; meanwhile, intelligent contract downloading and intelligent general law service are provided, and a person-oriented service concept is fully embodied.
Description
Technical Field
The invention relates to an intelligent duty system for legal problems of a share law, belonging to the technical field of intelligent legal services.
Background
With the promulgation and formal implementation of the national law system, the national law system enters a new development stage, along with the improvement and development of the law system, the law consciousness and the right-maintenance consciousness of the citizen are continuously enhanced, and the requirements for acquiring the law knowledge and solving the law problem are continuously increased. However, in real life, it is very difficult for people to obtain a solution to the legal problem, and the following methods are generally adopted:
1) obtaining related legal books from libraries, bookstores and the like for reference: although legal knowledge can be known by a book searching mode, the required related information cannot be obtained due to the limitation of the book collection range and the publication time; in addition, the citizen usually only wants to know the legal knowledge in a specific field, but needs to purchase the whole legal articles and leave the book unused or discarded after seeing the book, which is quite unnecessary for the citizen.
2) Obtaining electronic text from the web: although the method can save the cost for purchasing books, the legal information on the current network is complicated, a lot of information is inaccurate, the manual searching time is long, professional related information is not easy to search, the information is easily misled by wrong information, and the method cannot be used by citizens who are old, have low cultural level and cannot operate computers.
3) To professional such as law firm and other institutions to consult or engage lawyers: the lawyers can obtain more professional legal knowledge, but the cost of hiring lawyers is too high for ordinary people, and many families cannot afford the lawyers. And current legal provisions are various, and the field of involving is different, and lawyer can't remember all legal provisions, if a plurality of problems that the consultant needs to carry out the consultation belong to different fields, also can't accurately give professional suggestion to the field lawyer that is not expert.
For law firm, the traditional offline meeting service mode is difficult to meet various diversified requirements for legal services in the current market, and is not beneficial to the reasonable distribution and use of market resources in the industry. With the development of the internet and cloud platform technology, more and more legal service organizations select online service modes to expand the operation levels of the legal service organizations, the legal service platforms are built through various modes such as webpages, chat software, mobile phone APP and the like, and the legal service organizations are put on the market through multimedia equipment, intelligent terminals and robot equipment as carriers, so that the problems of long time consumption and high cost of offline service can be solved, the requirement of customers on protecting personal privacy is met, legal suggestions are provided more accurately and efficiently by means of an artificial intelligence system, and the problems of customers are solved. In addition, due to the impact caused by the new crown pneumonia epidemic situation, the traditional offline service mode is greatly influenced, when the impact of the epidemic situation problem on the service industry is dealt with, how to utilize intelligent equipment to provide convenient and fast law consultation service for the client is the key point of increasing the self competitiveness and market influence of the law. Some electronic legal consulting systems or devices in the market at present mainly rely on a preset question-answer mechanism and a question-answer database, and can solve the problems of legal consulting of users to a certain extent, however, the existing legal consulting systems usually adopt a set of fixed interaction modes, do not consider the specific conditions of users, cannot intelligently match and answer specific problems, cannot provide help in the aspect of writing legal documents, and often cannot obtain satisfactory answers for users.
Due to the steady and rapid development of lawyer industries and the steady implementation of lawyer culture plans in various regions, more and more lawyers are put into the industries, the number of medium and small-sized disciplines is continuously increased, the competition inside the industries is more and more intense, the market gradually tends to be saturated particularly in urban areas with higher living standards, and the medium and small-sized disciplines face more severe challenges compared with large-sized disciplines with stable client bases although the demand of the lawyers is large. In this context, the concept of sharing laws follows: the working mode can effectively reduce the management pressure and the comprehensive cost of the medium and small-sized temperaments, save resources, improve the working efficiency, enhance the information communication among the temperaments and obviously improve the overall market competitiveness of the temperament.
In a traditional legal consultation platform, fixed lawyers are generally responsible for butt joint and communication, and when the traditional legal consultation platform is applied to a shared law, due to the fact that the communication quantity of clients is large, the shortage of hands often occurs, and the problem that the clients cannot timely receive responses is caused; in the process of constructing the case delegation platform of the share law, because of the characteristics and the large scale of the working mode of the share law, the platform management level faces to a large management pressure, how to properly handle a large number of legal problem consultation affairs and effectively guide and digest client resources is a barrier which must be faced and overcome in the operation process of a manager of the share law.
Disclosure of Invention
The invention aims to solve the problems of the existing intelligent law consultation system and provides an intelligent duty system for law problems of a sharing law, which is suitable for a cooperation mode of the sharing law.
The technical solution of the invention is as follows: the intelligent duty system for legal problems of the share law comprises an input module, an output module, a storage module, an analysis module and a communication module; the input module is used for inputting relevant information of legal problems encountered by a user; the storage module is used for storing legal provisions, rules and regulations and answer template legal knowledge information; the analysis module is used for analyzing keywords in the information provided by the user and matching the keywords with legal question data in the storage module to obtain question answers; the output module is used for feeding the question answers analyzed by the analysis module back to the user, and the communication module is used for the duty system to transmit data and communicate information to the upper management system and other equipment.
The working method of the intelligent duty system for the legal problems of the share law specifically comprises the following steps:
1) the user selects the case type needing consultation through the input module, and the method specifically comprises the following steps: marriage families, property areas, company and business, traffic accidents, contractual disputes, property rights guarantees, security criminals, litigation, intellectual property rights, administrative litigation and others; and inputting legal questions to be inquired into the duty system in a text form; after the case type needing consultation is selected, the duty system sorts the questions according to the inquiry times recorded in the storage module, hot problem ranks under the case type are displayed, and if the user encounters a problem, the user can directly click and check the problem solution.
2) The analysis module receives legal problem information, classifies various legal problem key words according to case types, quickly screens key fields after receiving the legal problem information uploaded by a user, simultaneously uniformly converts the synonymy or spoken vocabulary entries in the case information, sorts the converted entries according to the relevance of the case types to which the key fields belong, and accesses the storage module to retrieve and screen the case types selected by the user. The storage module records the current laws, administrative laws, regulations and corresponding judicial interpretations, and stores preset common legal question answer templates and historical legal consultation record information, wherein the legal knowledge information is stored according to case types; in addition, format contracts and related common videos which are frequently used in various daily lives and legal disputes are stored in the storage module; the analysis module retrieves legal knowledge information in the storage module and matches the legal knowledge information to find the closest legal question answers and related legal provisions.
3) The analysis module sorts the searched and screened legal question answers according to the relevance of the key fields and pushes the legal question answers to the output module, the output module displays the answer contents to the user in a text form, and the user can sequentially inquire and select the answer closest to the question encountered by the user in the output module to finish the consultation process; if the answer content does not have the information content satisfied by the user, the user can input the question description again in the input module for re-retrieval or directly communicate with the customer service personnel through the customer service contact way displayed in the duty system.
4) If the analysis module does not retrieve the answer content matched with the legal question information, on one hand, the output module reminds the user to continuously describe the question content in detail, and simultaneously requests the user to provide a contact way for facilitating subsequent communication; on the other hand, the communication module is in contact with customer service staff of the upper management system, the communication module transmits the detailed content of the encountered problems to the customer service staff in a two-dimensional code mode, meanwhile, short message reminding is sent to a mobile phone number registered by the customer service staff, dialing and voice playing are carried out if necessary, the customer service staff consults lawyers in related fields according to unmatched answer problems fed back by the duty system, then the answer to the problems are transmitted to the storage module for updating, and meanwhile, the communication module is in direct contact with the user through the upper management system or a contact mode provided by the user.
Further, the intelligent duty system for legal problems of the share law also provides an intelligent contract downloading service, and the specific steps are as follows: the output module displays frequently used format contracts under the case type on an answer content page while outputting answers to legal questions, and a user scans codes through a mobile phone to download the codes; meanwhile, the user can directly select the download contract in the input module and retrieve the required format contract for downloading.
Further, the intelligent on-duty system for legal problems of the share law further provides intelligent general law service, and the specific steps are as follows: when a user selects a case type and inputs case content, the duty system displays related common video under the case type on an input page, clicks to view the common video and enters a short video interface to view the short video, and lawyer information of a corresponding recorded video appears below a video playing window when each common video is displayed. And randomly playing the universal video when the duty system is idle.
Compared with the prior art, the invention has the advantages that:
1) by case type pre-classification, the retrieval and reply efficiency is accelerated, the reply content is more accurate, and the artificial law consultation pressure of a sharing law platform is effectively reduced;
2) the keywords of the user are intelligently screened through AI, the prestored legal knowledge information is quickly matched for replying, intelligent and accurate pushing is realized, and various problems faced in daily life of the user are effectively solved;
3) the intelligent contract downloading service is provided, the problem of difficulty in writing legal documents is solved, and code scanning downloading is convenient and quick;
4) providing an intelligent pervasive service, spreading legal knowledge through a pervasive video, and simultaneously advertising a sharing law platform idea to lay a foundation for subsequently establishing entrusts;
5) the customer service personnel supplement and update the database content in real time and do the butt joint work of the user requirements, thereby fully embodying the human-oriented service concept.
Drawings
FIG. 1 is a schematic block structure diagram of an intelligent on-duty system for legal problems of the share law of the present invention.
FIG. 2 is a work flow diagram of the intelligent on-duty system for legal problems of the share-law in accordance with the present invention.
Detailed Description
In order to make the technical purpose and technical effects of the present invention clearer, the following detailed description of the technical solution of the present invention is made with reference to the accompanying drawings and the detailed description. The following examples are presented to enable those skilled in the art to more fully understand the present invention and are not intended to limit the scope of the embodiments described herein.
As shown in fig. 1, an intelligent duty system for law-sharing legal problems includes an input module, an output module, a storage module, an analysis module, and a communication module; the input module is used for inputting relevant information of legal problems encountered by a user; the storage module is used for storing legal knowledge information such as legal provisions, rules and regulations, answer templates and the like; the analysis module is used for analyzing keywords in the information provided by the user and matching the keywords with legal question data in the storage module to obtain question answers; the output module is used for feeding the question answers analyzed by the analysis module back to the user, and the communication module is used for the duty system to transmit data and communicate information to the upper management system and other equipment. Besides the described modules, the intelligent duty system for legal problems of share law also includes various basic functional modules necessary for normal operation of each terminal, such as a device power supply, a human-computer interaction interface, an external support structure, and the like, which are not described herein again, but do not mean that the duty system does not have these modules and corresponding functions.
As shown in fig. 2, the working method of the intelligent duty system for legal problems of the share law includes the following specific steps:
1) the user selects the case type to be consulted through the input module, and inputs the legal questions to be consulted into the duty system in a text form;
2) the analysis module receives the legal question information, screens key fields, retrieves and matches legal knowledge information in the storage module, and searches for the closest legal question answers and related legal provisions;
3) the analysis module transmits the legal question answers and legal provisions to the output module, the output module displays the answer contents to the user in a text form, and the user determines whether to continue consulting after checking;
4) if the analysis module does not retrieve the answer content matched with the legal question information, on one hand, the output module reminds the user to continuously describe the question content in detail, and simultaneously requests the user to provide a contact way for facilitating subsequent communication; on the other hand, the communication module is in contact with customer service personnel of the upper management system to feed back the encountered problems, and the customer service personnel process the on-duty system problems according to the conditions.
The case type in the step 1) specifically includes: marriage families, property areas, company and business, traffic accidents, contractual disputes, property warranties, security criminals, litigation, intellectual property, administrative litigation, and others. The case type is mainly based on civil disputes, basically covers various legal problems which can be met by citizens in daily life, and is sequenced in sequence according to the frequency of easy occurrence of the civil disputes, so that the case type helps customers to effectively position the met problems, and meanwhile, the screening time of the analysis module is shortened, and the response speed is accelerated.
In the step 1), after the case type needing consultation is selected, the duty system sorts the questions according to the inquiry times recorded in the storage module, hot problem rows under the case type are displayed, if the user encounters a problem, the user can directly click and check the problem solution, the user is helped to quickly select the case, the search waiting time is saved, and the accuracy is improved.
The analysis module in the step 2) classifies various legal problem key words according to case types, for example, cases of 'marriage family' include various high-frequency entries of 'couple', 'child', 'divorce', 'off-track', 'family storm' and the like; after receiving legal problem information uploaded by a user, an analysis module rapidly screens key fields, and simultaneously performs unified conversion on terms which are expressed synonymously or colloquially in case information, such as 'wife', 'husband', 'object', 'two-mouth', and the like, into a keyword 'wife'; and after the conversion, sorting is carried out according to the relevancy of the case types to which the key fields belong, and the case types selected by the user are combined to access the storage module for retrieval and screening.
The storage module in the step 2) collects the current laws, administrative laws, regulations and corresponding judicial interpretations, and simultaneously stores preset common legal question answering templates (classified and stored in a 'one-to-one-question' form) and historical legal consulting record information (including question and answer contents, question asking time, same question asking times and the like), the legal knowledge information is respectively stored according to case types, and the analysis module is convenient to quickly retrieve corresponding legal question answers according to the case types and key fields; in addition, various format contracts frequently used in daily life and legal disputes, such as buying and selling contracts, leasing contracts, lending contracts and transportation contracts, are stored in the storage module, so that a user can conveniently check, download and fill in the legal documents, and the problem that common citizens feel troublesome to writing legal documents is effectively solved; related pervasive videos are also stored to enhance the citizens' deep understanding of legal knowledge.
The analysis module in the step 3) sorts and pushes the searched and screened legal question answers according to the relevance of the key fields, and a user can sequentially inquire and select the answer closest to the question encountered by the user in the output module to complete the consultation process; if the answer content does not have the information content satisfied by the user, the user can input the question description again in the input module for re-retrieval, and can also directly communicate with the customer service personnel through the customer service contact way displayed in the duty system.
In order to ensure that the problem which cannot be matched with the effective answer is solved in time, and the on-duty system needs to reflect the relevant conditions to the customer service staff of the upper management system in time, the communication module in the step 4) transmits the detailed content of the encountered problem to the customer service staff in a two-dimensional code form, so that the customer service staff can conveniently scan and check the code, and meanwhile, a short message prompt is sent to the mobile phone number registered by the customer service staff, dialing and voice playing are carried out when necessary, so that the customer service staff is reminded of processing the on-duty system for the first time, the on-duty system is ensured to be in the latest upgrade state at any time, and the processing capacity of the intelligent AI in the face of various problems is effectively enhanced.
The mode that the customer service staff handles the on-duty system problem according to the situation in the step 4) specifically comprises: firstly, according to unmatched answer questions fed back by the on-duty system, after consulting lawyers in related fields, transmitting the answer questions to a storage module for updating; secondly, the system is directly contacted with the user through a contact way provided by the upper management system or the user, and a foundation is laid for further arranging lawyer consultation.
The intelligent on-duty system for legal problems of the share law can also provide intelligent contract downloading service, and comprises the following specific steps: the output module displays frequently used format contracts under the case type on an answer content page while outputting answers to legal questions, and a user can scan codes through a mobile phone to download the codes; meanwhile, the user can directly select the download contract in the input module and retrieve the required format contract for downloading.
The intelligent on-duty system for legal problems of the share law can also provide intelligent general law service, and comprises the following specific steps: when a user selects a case type and inputs case content, the duty system displays related common method videos under the case type on an input page, clicks to view the common method videos and enters a short video interface to perform short video viewing, and lawyer information of corresponding recorded videos appears below a video playing window when each common method video is displayed, so that the user can conveniently select and further communicate; when the duty system is idle, the universal video is randomly played to play a propaganda effect.
The above embodiments specifically describe the basic principles and main features of the present invention, and the advantages of the present invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and the embodiments described above are only for illustrating the practical application of the present invention, and various changes and modifications may be made to the technical solution of the present invention without departing from the spirit and scope of the present invention, and these changes and modifications fall within the scope of the claimed invention. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (10)
1. Sharing law institute legal problem intelligence system on duty, its characterized in that: the system comprises an input module, an output module, a storage module, an analysis module and a communication module; the input module is used for inputting relevant information of legal problems encountered by a user; the storage module is used for storing legal provisions, rules and regulations and answer template legal knowledge information; the analysis module is used for analyzing keywords in the information provided by the user and matching the keywords with legal question data in the storage module to obtain question answers; the output module is used for feeding the question answers analyzed by the analysis module back to the user, and the communication module is used for the duty system to transmit data and communicate information to the upper management system and other equipment.
2. The intelligent sharing-law-problem duty system according to claim 1, wherein the working method of the intelligent sharing-law-problem duty system specifically comprises the following steps:
1) the user selects the case type to be consulted through the input module, and inputs the legal questions to be consulted into the duty system in a text form;
2) the analysis module receives the legal question information, screens key fields, retrieves and matches legal knowledge information in the storage module, and searches for the closest legal question answers and related legal provisions;
3) the analysis module transmits the legal question answers and legal provisions to the output module, the output module displays the answer contents to the user in a text form, and the user determines whether to continue consulting after checking;
4) if the analysis module does not retrieve the answer content matched with the legal question information, on one hand, the output module reminds the user to continuously describe the question content in detail, and simultaneously requests the user to provide a contact way for facilitating subsequent communication; on the other hand, the communication module is in contact with customer service personnel of the upper management system to feed back the encountered problems, and the customer service personnel process the on-duty system problems according to the conditions.
3. The intelligent shared law enforcement problem duty system according to claim 2, wherein the case type in step 1) specifically includes: marriage families, property areas, company and business, traffic accidents, contractual disputes, property warranties, security criminals, litigation, intellectual property, administrative litigation, and others.
4. The intelligent shared law legal question duty system as claimed in claim 2, wherein in step 1), after selecting the case type to be consulted, the duty system will sort according to the number of times questions are asked recorded in the storage module, and display the hot question row in the case type, if there is a question that the user encounters, the user can directly click and view the question solution.
5. The intelligent shared law enforcement problem duty system as claimed in claim 2, wherein the parsing module in step 2) classifies various legal issue key words according to case types, and after receiving legal issue information uploaded by users, the parsing module rapidly screens key fields, and simultaneously performs unified transformation on terms expressed synonymy or spoken in the case information, and performs sorting according to the relevance of the case types to which the key fields belong after transformation, and accesses the storage module for retrieval and screening in combination with the case types selected by users.
6. The intelligent shared law enforcement problem duty system according to claim 2, wherein the storage module in step 2) includes the current laws, administrative laws, regulations and corresponding judicial interpretations, and stores the preset common law question answering template and the historical law consultation record information, and the law knowledge information is stored according to the case type; in addition, format contracts and related general videos which are frequently used in various daily life and legal disputes are stored in the storage module.
7. The intelligent shared law legal question duty system as claimed in claim 2, wherein the parsing module in step 3) sorts and pushes the searched and screened legal question answers according to the relevance of the key fields, and the user can sequentially query and select the answer closest to the question himself in the output module to complete the consultation process; if the answer content does not have the information content satisfied by the user, the user can input the question description again in the input module for re-retrieval or directly communicate with the customer service personnel through the customer service contact way displayed in the duty system.
8. The intelligent shared law enforcement problem duty system as claimed in claim 2, wherein the communication module in step 4) transmits the details of the encountered problem to the customer service staff in the form of two-dimensional code, and sends a short message prompt to the phone number registered by the customer service staff, and if necessary, dials and plays voice, and the customer service staff consults lawyers in the relevant field according to the unmatched answer questions fed back by the duty system, and transmits the answer to the storage module for updating, and simultaneously directly contacts the user through the upper management system or the contact method provided by the user.
9. The intelligent shared law problem duty system according to claim 2, wherein said intelligent shared law problem duty system further provides an intelligent contract download service, comprising the following steps: the output module displays frequently used format contracts under the case type on an answer content page while outputting answers to legal questions, and a user scans codes through a mobile phone to download the codes; meanwhile, the user can directly select the download contract in the input module and retrieve the required format contract for downloading.
10. The intelligent shared law problem duty system according to claim 2, wherein said intelligent shared law problem duty system further provides intelligent pervasive services, comprising the following steps: when a user selects a case type and inputs case content, the duty system displays related common video under the case type on an input page, clicks to view the common video and enters a short video interface to view the short video, and lawyer information of a corresponding recorded video appears below a video playing window when each common video is displayed; and randomly playing the universal video when the duty system is idle.
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| CN202110504136.6A Pending CN113139855A (en) | 2021-04-01 | 2021-05-10 | Sharing law legal consultation quick response system |
| CN202110504088.0A Pending CN113190671A (en) | 2021-04-01 | 2021-05-10 | Intelligent on-duty system for legal problems of sharing law institute |
| CN202110504089.5A Pending CN113313549A (en) | 2021-04-01 | 2021-05-10 | Accurate case delegation and intelligent quotation system for share law |
| CN202110504097.XA Pending CN113139854A (en) | 2021-04-01 | 2021-05-10 | Legal service system of sharing law institute |
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| CN202110504089.5A Pending CN113313549A (en) | 2021-04-01 | 2021-05-10 | Accurate case delegation and intelligent quotation system for share law |
| CN202110504097.XA Pending CN113139854A (en) | 2021-04-01 | 2021-05-10 | Legal service system of sharing law institute |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116385216A (en) * | 2023-04-11 | 2023-07-04 | 南北联合信息科技有限公司 | Intelligent civil case prediction system combining spoken language description and question answering |
| CN117332772A (en) * | 2023-09-15 | 2024-01-02 | 苏州大学 | Legal case applicable treaty analysis matching system based on mobile internet |
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Also Published As
| Publication number | Publication date |
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| CN113139854A (en) | 2021-07-20 |
| CN113139855A (en) | 2021-07-20 |
| CN113313549A (en) | 2021-08-27 |
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