CN103946905A - Ordering system - Google Patents

Ordering system Download PDF

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Publication number
CN103946905A
CN103946905A CN201280056655.XA CN201280056655A CN103946905A CN 103946905 A CN103946905 A CN 103946905A CN 201280056655 A CN201280056655 A CN 201280056655A CN 103946905 A CN103946905 A CN 103946905A
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CN
China
Prior art keywords
mentioned
information
food
reservation
client
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201280056655.XA
Other languages
Chinese (zh)
Inventor
泷久雄
岩田真治
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Gourmet Navigator Inc
Gurunavi Inc
Original Assignee
Gourmet Navigator Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Gourmet Navigator Inc filed Critical Gourmet Navigator Inc
Priority to CN201810244641.XA priority Critical patent/CN108230187A/en
Priority to CN201810898299.5A priority patent/CN109165760A/en
Priority to CN201810244634.XA priority patent/CN108564729A/en
Publication of CN103946905A publication Critical patent/CN103946905A/en
Pending legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/322—Aspects of commerce using mobile devices [M-devices]
    • G06Q20/3223—Realising banking transactions through M-devices
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/40—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices for accepting orders, advertisements, or the like
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers

Abstract

The purpose of the present invention is to provide a so-called self-order type ordering system whereby a customer at a restaurant places an order by operating a terminal on his own and goes to pick up the food himself. The ordering system includes the following: an order information storage unit that, in association with information related to food ordered by that customer, stores customer identification information and location identification information that identifies the location where a customer is seated; a food information storage unit that stores information related to food provided at the restaurant; an order processing unit that displays, on a mobile terminal used by a customer and on a table-top terminal installed at a location where a customer is seated, information regarding food items stored in the food information storage unit, that receives, from the mobile terminal and the table-top terminal, information related to food ordered by a customer, and that stores the information related to food ordered by the customer in the order information storage unit in association with the customer identification information and the location identification information; and a service processing unit that, upon receiving information that the food ordered by the customer is ready, sends a notification to the mobile terminal and the table-top terminal that the ordered food is ready.

Description

Ordering system
Technical field
The present invention relates to a kind of in eating house etc. client make a reservation by operating terminal in person and in person reach the self-service ordering system of what is called of food.
Background technology
The in the situation that client making a reservation in eating house, mostly the staff who is responsible for taking in guests was called to dining table side in the past and made a reservation.In common eating house, the staff who is responsible for taking in guests is also responsible for pantry etc. mostly, and crowded time period in shop, staff comes that dining table is other to be wanted spended time or also can mistake order, mistake the mistakes such as pantry.
Therefore, following ordering system is popularized: accept order by the terminal of making a reservation that makes staff carry the special communication type of staff, can prevent wrong and can make a reservation operation and the cooking instruction of making a reservation simultaneously.
In addition, in order to alleviate staff's burden, also imported following ordering system (terminal of making a reservation on table) in a part of eating house: the special terminal of making a reservation is arranged on and on dining table, in person operates special-purpose terminal by client and make a reservation.In an example of this ordering system shown in following patent documentation 1 and patent documentation 2.
Patent documentation 1: TOHKEMY 2010-79380 communique
Patent documentation 2: TOHKEMY 2002-83375 communique
Summary of the invention
the problem that invention will solve
The in the situation that of patent documentation 1, patent documentation 2 disclosed system, special-purpose terminal cause client is set on dining table and makes a reservation, thus for client, have advantages of and save the trouble of calling staff.In addition, for eating house, have the following advantages: can eliminate the mistake of making a reservation, reduce time, the burden of making a reservation and spending.
But the terminal of making a reservation on the terminal of making a reservation, the table of the communication type that patent documentation 1, patent documentation 2 use is generally special-purpose terminal, be the special computer system of link POS system, therefore have to make the expense of equipment investment to become expensive.
In addition, allow to reduce time, the burden of making a reservation and spending, also need to carry out pantry by staff, undeniable meeting produces labour cost.
for the scheme of dealing with problems
Therefore, present inventor has invented a kind of ordering system that can ask client in person to carry out pantry.
First aspect is a kind of ordering system of eating house, above-mentioned ordering system possesses: the information storage part of making a reservation, and the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device arranging on the dining table of taking one's seat in the case of above-mentioned client and utilize, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device; Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house; The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And
Pantry handling part, it is in the time receiving the information that the ordered food of above-mentioned client completes, and the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.。
By forming as the present invention, can use portable terminal that client utilizes to carry out the order of food, and the stage that can complete at food is notified the portable terminal to this client.Client confirms this notice, and client can get at assigned address and reaches food and in person carry out pantry thus.Thus, eating house can alleviate the operation relevant to pantry.
Second aspect is a kind of ordering system of eating house, above-mentioned ordering system possesses: the information storage part of making a reservation, and the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device that the dining table terminal that arranges on the dining table of taking one's seat in the case of above-mentioned client and utilize possesses, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device; Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house; The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And pantry handling part, it sends to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
By forming as the present invention, the portable terminal that can use client to utilize and the dining table terminal that is arranged at dining table are carried out the order of food, and the stage completing at food is notified portable terminal, dining table terminal to this client.Client confirms this notice, and client can get at assigned address and reaches food and in person carry out pantry thus.Thus, eating house can alleviate the operation relevant with pantry.
In aspect above-mentioned, can form like that as follows ordering system: in the above-mentioned information storage part of making a reservation, store explicitly multiple above-mentioned position identification informations with above-mentioned customer identification information.
In the situation that many people utilize eating house, be mostly divided into multiple dining tables.In this case, preferably can unify make a reservation and manage.Therefore,, by forming as the present invention, even in the situation that being divided into multiple dining table, also can unified management make a reservation.
In addition, ordering system can also form as the present invention.That is, form like that as follows the ordering system of eating house, above-mentioned ordering system possesses: the information storage part of making a reservation, and it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat; Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house; The handling part of making a reservation, it is presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And pantry handling part, it,, in the time receiving the information that the ordered food of above-mentioned client completes, sends to above-mentioned dining table terminal the notice that above-mentioned food completes.
By forming as the present invention, can carry out by the dining table terminal that is arranged at dining table the order of food, and notify to dining table terminal the stage completing at food.Client confirms this notice, and client can get at assigned address and reaches food and in person carry out pantry thus.Thus, eating house can alleviate the operation relevant with pantry.
Even if above-mentioned ordering system forms as the present invention, also can realize identical technique effect.; the following ordering system that forms like that eating house; above-mentioned ordering system possesses: the information storage part of making a reservation, and it is stored the position identification information of customer identification information and/or the identification client position of taking one's seat explicitly with the relevant information of the food of ordering with this client; Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house; The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the portable terminal that above-mentioned client utilizes or is arranged on the dining table terminal of the position that above-mentioned client takes one's seat, receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And pantry handling part, it sends to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
In above-mentioned each side, can form like that as follows ordering system: the food identifying information that comprises the above-mentioned food of having identified in the notice sending at above-mentioned pantry handling part.
Sometimes reach according to client the food that the moment difference of food exists the multiple cookings to complete.Therefore in notice, comprise as the present invention the food identifying information of identifying food, on the other hand, transmit/place food according to this food identifying information, client can identify the food of oneself rightly thus.Its result, the mistake that food can not occur is taken.
Aspect above-mentioned, above-mentioned ordering system can form as follows like that, also possesses accounting handling part, this accounting handling part is adjusted request and above-mentioned customer identification information or the above-mentioned position identification information processed by reception, calculate the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.
By forming as the present invention, can unify to carry out the accounting of food.
Aspect above-mentioned, above-mentioned ordering system can form as follows like that, also possesses accounting handling part, this accounting handling part receives and adjust the request of processing and the above-mentioned customer identification information reading from above-mentioned portable terminal above-mentioned cash receiving terminal from cash receiving terminal or above-mentioned portable terminal, and the above-mentioned customer identification information based on receiving calculates the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.
By forming as the present invention, the portable terminal that client can be utilized is as document.Thus, can save document, can make in addition and adjust relevant processing robotization and carry out reliably rapidly.
the effect of invention
The ordering system of the application of the invention, required time, the burden of pantry that can reduce a staff, therefore can further reduce the staff of eating house.In addition, owing to carrying out pantry by client, therefore exist wrong possibility of taking occurs, but by forming as the present invention, can also prevent that mistake from taking.
Brief description of the drawings
Fig. 1 is an example that represents the integrally-built concept map of ordering system of the present invention.
Fig. 2 is the figure that schematically shows an example of the hardware configuration of server.
Fig. 3 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 1.
Fig. 4 is the figure that schematically shows an example of food information storage part.
Fig. 5 is the figure that schematically shows an example of the information storage part of making a reservation.
Fig. 6 is the figure that schematically shows an example of the information storage part of making a reservation of original state.
Fig. 7 is the figure that schematically shows an example of the portable terminal that has shown food information.
Fig. 8 is the figure that schematically shows an example of confirming the picture of making a reservation.
Fig. 9 is the figure that schematically shows an example of the shown picture of kitchen terminal.
Figure 10 is the figure that schematically shows an example of the information storage part of making a reservation after having cooked.
Figure 11 is the figure that schematically shows an example of the shown picture of kitchen terminal after having cooked.
Figure 12 is client gets the state of food schematic diagram at dish delivery window.
Figure 13 is the figure that schematically shows an example of notifying the picture of having cooked.
Figure 14 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 2.
Figure 15 is an example that represents integrally-built other concept map of ordering system of the present invention.
Figure 16 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 3.
Figure 17 is the figure that schematically shows an example of the information storage part of making a reservation while also having carried out making a reservation from dining table terminal.
Figure 18 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 4.
Figure 19 is the figure that schematically shows an example of the information storage part of making a reservation while also having carried out making a reservation from multiple dining table terminals.
Figure 20 is an example that represents integrally-built other concept map of ordering system of the present invention.
Figure 21 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 6.
Figure 22 is the figure that schematically shows an example of the information storage part of making a reservation while not using portable terminal.
Figure 23 is the figure of an example of the information storage part of making a reservation after schematically showing the cooking while not using portable terminal and completing.
Figure 24 is the process flow diagram that schematically shows an example of the processing procedure of the ordering system of embodiment 7.
Embodiment
Fig. 1 schematically shows an integrally-built example of ordering system 1 of the present invention.Equipment below using in ordering system 1 of the present invention: management server 2 that shop, the distributors etc. such as eating house utilize, be arranged at the reading device 3 of each eating house and be arranged at the kitchen terminal 6 in the kitchen of cooking.In addition, also adjust cash receiving terminal 5, the portable terminal 4 that client utilizes of the position of processing with the carrying out that is arranged at each eating house as required and be arranged at the dining table terminal 7 that dining table that client takes one's seat is made a reservation.
In addition, the present invention mainly has following six kinds of embodiments.As the first embodiment, following situation is described: the portable terminal 4 that uses client to utilize is made a reservation, in the time receiving ordered food, adjust (embodiment 1), as the second embodiment, following situation is described: the portable terminal 4 that uses client to utilize is made a reservation, in the time leaving shop last unified adjust (embodiment 2), as the 3rd embodiment, following situation is described: use portable terminal 4 and dining table terminal 7 to make a reservation, in the time receiving ordered food, adjust (embodiment 3), as the 4th embodiment, following situation is described: use portable terminal 4 and dining table terminal 7 to make a reservation, in the time leaving shop last unified adjust (embodiment 4), as the 5th embodiment, following situation is described: use dining table terminal 7 to make a reservation, in the time receiving ordered food, adjust (embodiment 6), as the 6th embodiment, following situation is described: use dining table terminal 7 to make a reservation, in the time leaving shop last unified adjust (embodiment 7).Above-mentioned embodiment is a representational example of ordering system 1 of the present invention, is not limited to these embodiments.
Management server 2 has: the input media 73 such as display device 72, keyboard and the indicating equipment such as the memory storage such as RAM and hard disk 71, display (picture) (mouse, numerical key etc.) of the arithmetic units such as the CPU of the calculation process of executive routine 70, storage information and send and receive the result of arithmetic unit 70 and the communicator 74 of 71 canned datas of memory storage via the network such as the Internet and LAN.About the each function (each unit) realizing on computers, carry out its processing by the unit (program, module etc.) that is read in the processing of carrying out each function by arithmetic unit 70.Each function will use 71 canned datas of memory storage in the situation that, read corresponding information from this memory storage 71 in it is processed, by read information suitably for the processing of arithmetic unit 70.An example of the hardware configuration of schematically illustrated server 2 in Fig. 2.In addition, about the processing in server 2, also can be by its function decentralized configuration in multiple servers (also comprising terminal) etc.In addition, management server 2 can provide the management such as company for eating house information, manage multiple eating houses.In addition, can also manage, manage by every eating house.
Each unit in the present invention is only logically distinguished its function, can physically or be also in fact the same area.
Embodiment 1
The first embodiment to ordering system 1 of the present invention describes.The present embodiment is that the portable terminal 4 that uses client to utilize is made a reservation, situation about adjusting in the time receiving ordered food.
In ordering system 1 of the present invention, use management server 2, reading device 3, portable terminal 4, cash receiving terminal 5 and kitchen terminal 6.
Portable terminal 4 is the portable communication terminals that utilized by client, is contact or the terminal that approaches reading device 3 etc.Portable terminal 4 is terminals that portable phone (also comprising smart phone), PHS, PDA, Tablet PC etc. possess communication function.In addition, preferably in the memory storage 71 of portable terminal 4, store the identifying information (customer identification information) for identifying this client.And, in portable terminal 4, also can store the application software of regulation.Use this application software can show the menu in ordering system 1 of the present invention and carry out the processing etc. of making a reservation.In addition,, in the situation that not using application software, use so-called web browser also can realize processing same as described above.
Reading device 3 is the terminals that are arranged at each eating house, by contacting with portable terminal 4 or approaching, to the customer identification information of storage in major general's portable terminal 4 and be illustrated in this eating house be seated at be provided with the dining table of which reading device 3, the reading device identifying information of chair (information of reading devices 3) conduct carrys out shop information and notifies to management server 2.In addition, about reading device 3, reading device 3 is preferably set taking dining table as unit, but is not limited to this, also can (situation of special right pedestal position) arrange taking chair as unit.In reading device 3, store above-mentioned reading device identifying information.
In addition, can identify the position that client takes one's seat according to dining table, chair, as the information (position identification information) of this position of identification, below use reading device identifying information.But, can not also reading device identifying information, but the identifying information of identification dining table, chair.They are referred to as to position identification information.In addition, also can store the corresponding relation of the identifying information of reading device identifying information and identification dining table, chair.In this case, in the time receiving reading device identifying information, can determine based on above-mentioned corresponding relation the information of identification dining table, chair.
Between reading device 3 and portable terminal 4, to contact or communication mode when cordless communicates comprises various mode, for example, there is the RFID of NFC mode (Near Field Communication: wireless near field communication) etc. as an example.In addition, be not limited to which.
Reading device 3 reads in portable terminal 4 customer identification information of storage, by read customer identification information, reading device identifying information and carry out shop date temporal information and send to management server 2.The so-called reading device 3 that can utilize network to communicate, except itself being built-in with the situation of communication function at reading device 3, also comprise the situation that can utilize the device (such as POS cashing machine, terminal etc.) that network communicates being connected with reading device 3.
And, also there is the situation that does not possess the communication function for communicating with reading device 3 in portable terminal 4.In this case, play the sound (the peculiar sound of each reading device 3) of regulation from reading device 3.Then, in the time portable terminal 4 being approached under the state that makes the application software (carrying out the application software of processing described later) of regulation start in portable terminal 4, determine reading device 3 by identifying this sound by this application software, thereby determine corresponding reading device identifying information.Then, by the reading device identifying information, the customer identification information that are identified by the application software of portable terminal 4 and carry out shop date temporal information and send to management server 2.
By carrying out processing as above, send to management server 2 information (carrying out shop information) that represents to come shop from reading device 3 or portable terminal 4.
Management server 2 comprises coming shop information acquiring section 20, food information storage part 21, the handling part 22 of making a reservation, pantry handling part 23, adjust handling part 24 and the information storage part 25 of making a reservation.
Carry out shop information acquiring section 20 and obtain customer identification information, reading device identifying information, carry out shop date temporal information etc. from reading device 3 or portable terminal 4, and store the information storage part 25 of making a reservation into.
Food information storage part 21 is stored the information of the food that can order by every eating house.One example of the schematically illustrated food information storage part 21 of Fig. 4.As the information of food, store the food identifying information (food ID), food title, unit price, the image information information of the storage area of image information (or store) that can identify in food etc., but be not limited to this.The food information of this place storage can be sent to client's portable terminal 4, for customer choice.
The handling part 22 of making a reservation extracts the food information of storage in food information storage part 21, and is shown in client's portable terminal 4.Now, by determining reading device identifying information based on customer identification information and with reference to the information storage part 25 of making a reservation, determine thus the eating house that client enters the food information of extracting this eating house.
In addition, the handling part 22 of making a reservation receives the information (information of making a reservation) of selected food (ordered food) and number thereof and represents whether in person carry out the pantry information of pantry by client from client's portable terminal 4, and stores the information storage part 25 of making a reservation into.Now, preferably receive with together with client's customer identification information.In addition, by the information of making a reservation receiving, represent to be from the information of making a reservation where and whether to represent that the information of in person being carried out pantry by client sends to kitchen terminal 6 and shows.From the information of making a reservation where as representing, as long as show that the dining table corresponding with reading device identifying information numbered, chair numbering (is numbered referred to as dining table in the following description.If can identify uniquely in addition dining table, chair, can not be also numbering) etc.The setting that is fixed of reading device identifying information, if therefore can determine reading device identifying information, can determine from the making a reservation of client that is sitting in which dining table, chair.The corresponding relation of preferred pre-stored reading device identifying information and dining table, seat.In addition, reading device identifying information and customer identification information store the information storage part 25 of making a reservation explicitly into, therefore as long as with reference to this reading device identifying information.
Pantry handling part 23 is in the time receiving the notice that the ordered food of client cooked from kitchen terminal 6 described later, distribute identiflication number (food numbering), and the cooking that the cooking has been completed to the meaning that please come to take completes notice and sends to together with numbering with food the client's who has ordered this food portable terminal 4.
After the operation that accounting handling part 24 specifies in portable terminal 4, the information of making a reservation based on storage in the information storage part 25 of making a reservation calculates the total charge of ordered food, and this total charge is sent to POS cashing machine machine etc.At this, the operation of so-called regulation, it is for example the button of pressing " accounting " in portable terminal 4, make portable terminal 4 contact or approach cash receiving terminal 5, thus the request of client's customer identification information and accounting processing is sent to management server 2 from portable terminal 4 (according to circumstances via cash receiving terminal 5).In addition, about the making a reservation in information storage part 25 of making a reservation, adjust handling part 24 and can make the information of having adjusted store in making a reservation of having adjusted.
In addition, when moving towards cash receiving terminal 5 adjust after client reaching food, client utilizes portable terminal 4 to carry out above-mentioned operation etc., carries out thus the processing of adjusting handling part 24, adjusts processing but also can sentence manual mode at cash receiving terminal 5 by accounting responsible official.In this case, also can not arrange and adjust handling part 24.
The information storage part 25 of making a reservation is stored the information of the food of being ordered by client.One example of the schematically illustrated information storage part 25 of making a reservation of Fig. 5.Make a reservation the dining table numbering that stores customer identification information, reading device identifying information in information storage part 25, represent the position of taking one's seat of the client in shop, come time on shop date, ordered food information, the time on date of making a reservation, whether represent by client in person carry out pantry mark, represent the information such as mark, the mark that expression has been adjusted of cook.In addition, also can replace reading device identifying information, and only store the dining table numbering that represents to have carried out dining table, the seat etc. of making a reservation.
Cash receiving terminal 5 is to be arranged to adjust the cashing machine that possesses reading device 3 of position of processing, with above-mentioned reading device 3 similarly, by contacting or approach portable terminal 4, read the customer identification information of storage in portable terminal 4.In addition, can by operate from portable terminal 4 adjust process in the situation that, can reading device 3 be set at cash receiving terminal 5 yet.In addition, cash receiving terminal 5 can be also POS cashing machine.In addition, in the situation that accounting responsible official adjusts with manual mode, cash receiving terminal 5 also can not read the processing of portable terminal 4 grades.
Kitchen terminal 6 is the terminals that are arranged at the position of cooking.The information of making a reservation based on being received by the handling part 22 of making a reservation and show the information of making a reservation that will cook in kitchen terminal 6.In addition, the information of making a reservation completing about the cooking in the fixed operation of the enterprising professional etiquette of kitchen terminal 6, for example, selects this information of making a reservation also to input and cooked in the kitchen terminal 6 of touch screen type, and the information thus cooking being completed stores the information storage part 25 of making a reservation into.Specifically, the mark of make a reservation " cooking completes " in information storage part 25 is changed to " completing " from " not completing ".Thus, eliminate the demonstration of this information of making a reservation from kitchen terminal 6.
One example of the processing procedure of the ordering system 1 of the present embodiment then, is described with the process flow diagram of Fig. 3.
After client enters eating house and is directed into seat, oneself portable terminal 4 is contacted or approach the reading device 3 (S100) that is arranged at dining table etc.Thus, read the customer identification information (S110) of storage in portable terminal 4 with reading device 3, customer identification information, reading device identifying information, carry out shop date temporal information (make portable terminal 4 contact or approach reading device 3 and obtain date temporal information) etc. and be sent to management server 2 from portable terminal 4 or reading device 3, and obtain these information (S120) by the shop information acquiring section 20 of coming of management server 2.For example that " 12345 ", reading device identifying information are " A1234 ", carry out the time on shop date be " 17: 00 on the 25th October in 2011 " in the situation that at customer identification information, these information are sent to management server 2 from portable terminal 4 or reading device 3, and obtain these information by the shop information acquiring section 20 of coming of management server 2.
In addition, in the situation that making portable terminal 4 contact or approach, can adopt the whole bag of tricks according to the form of portable terminal 4, both can under the state that starts the application software of the regulation of storage in portable terminal 4, contact or approach, and also can under the state that does not start application software, contact or approach.Which can change at any time according to the pattern of portable terminal 4, reading device 3.
Obtain customer identification information, reading device identifying information, while carrying out shop date temporal information etc., make these information store the information storage part 25 of making a reservation into from portable terminal 4 or reading device 3 when being used to shop information acquiring section 20.One example of the information storage part 25 of making a reservation of this state is Fig. 6.In addition, now, be used to corresponding table (not shown) the extraction dining table numbering corresponding with reading device identifying information that shop information acquiring section 20 is numbered from the dining table of storing explicitly with reading device identifying information, and store explicitly the information storage part 25 of making a reservation into.
Then, in the time that client carries out the demonstration request (the demonstration request of menu) of food information by the operation that utilizes the application software of portable terminal 4 and specify, receive this request by management server 2, the handling part 22 of making a reservation extracts the food information of storage in food information storage part 21 and sends to portable terminal 4.Then, in portable terminal 4, show with menu-style the food information (S130) receiving from management server 2.An example of the schematically illustrated portable terminal 4 that shows food information in Fig. 7.
Then, client selects to want the food of ordering to make a reservation according to the food information showing on portable terminal 4 successively., select to want food and the number thereof of order.In addition, in the situation that selecting in person to reach food, select to represent the button of this wish.In addition, reach all foods in shop in the case of determining, also can not select to reach.After the information reaching in the food of wanting by such selection to order and number, expression, for example, by the button of pressing " making a reservation definite ", these information are sent to management server 2 from portable terminal 4 together with customer identification information.For example, the in the situation that of having selected respectively each one of " raw fish assorted cold dishes " and " roast chicken ", " green salad " two client and selected in person to reach " roast chicken " and " green salad ", by the button of pressing " making a reservation definite ", customer identification information " 12345 " is sent to management server 2 as the information of making a reservation from portable terminal 4 together with each food identifying information.
In addition, in the situation that client makes a reservation, preferably after having shown the confirmation picture of making a reservation as shown in Figure 8, make a reservation.
By handling part 22 these information of reception (S140) of making a reservation of management server 2, and store the information storage part 25 of making a reservation into.One example of the information storage part 25 of making a reservation of this state is Fig. 5.Then, the handling part 2222 of making a reservation is determined reading device identifying information (or identifying information of dining table, seat) based on customer identification information, as the new information of making a reservation, make information that kitchen terminal 6 shows that appending of " raw fish assorted cold dishes ", " roast chicken ", " green salad " made a reservation and reading device identifying information (or identifying information of dining table, seat).Fig. 9 represents an example of kitchen terminal 6.In addition, in Fig. 9, do not show reading device identifying information, and show the identifying information of the dining table that is provided with reading device 3.Can it be shown the corresponding relation based on above-mentioned reading device identifying information and dining table, seat.
In kitchen, based on kitchen terminal 6, shown making a reservation cooked.Then, after the cooking completes, for example, be used as having cooked by this information of making a reservation of touch kitchen terminal 6 and input.According to this input, the mark that this cooking of making a reservation in information of the information storage part 25 of making a reservation completes becomes " completing " from " not completing ", and being presented at of this information is eliminated or is inverted demonstration etc. in kitchen terminal 6.
For example, in the time that the cooking of green salad completes, be used as having cooked by " green salad " of touch kitchen terminal 6 and input.Its result, the mark that the cooking of " green salad " of the information storage part 25 of making a reservation completes changes to " completing ", in addition, shows " green salad " from the reversal displaying of kitchen terminal 6.One example of the information storage part 25 of making a reservation of schematically illustrated this state be Figure 10.In addition, that an example of the kitchen terminal 6 of schematically illustrated this state is Figure 11.
In addition, in kitchen, except carrying out above-mentioned processing, give pantry responsible official by the food completing, pantry responsible official sees the above-mentioned demonstration of kitchen terminal 6 on one side, in advance this food is placed on to the position of regulation on one side.In addition, now in order to distinguish with other food, as described later, by this cooking and represent that being for example placed in advance dish delivery window etc. together with the displaying contents of the numbering of making a reservation of the portable terminal 4 of having notified the client who has ordered this cooking locates.Figure 12 represents this schematic diagram.In addition, do not wish the food that in person reaches for client, do not show as shown in Figure 9 the mark of " getting ", therefore this food is held dining table by pantry responsible official as in the past.
In addition, pantry handling part 23 monitors the information storage part 25 of making a reservation, selected in person to carry out the food of pantry for the ordered purchasing and merging of client, in the time that the mark of " cooking completes " becomes " completing " from " not completing ", determine and ordered the customer identification information of this food, notify to thering is client's terminal of client of this customer identification information that the cooking of ordered food completes, the information (S150) of completed food, food numbering etc.By portable terminal 4 these notices of reception, on portable terminal 4, show that thus the cooking as shown in figure 13 completes notice picture, client holds this portable terminal 4 by this picture of visual identity and reaches food to the position of regulation.In addition, the function of the application software possessing as portable terminal 4, can send from management server 2 to this portable terminal 4 the control instruction of the demonstration of having cooked notice picture, and send this notice from management server 2 to this portable terminal 4.The information of food, the food numbering etc. having comprised in this control instruction.
In addition, in the time that pantry handling part 23 carries out above-mentioned notice, the food completing for the above-mentioned cooking in kitchen terminal 6, changes to " notice completes ", and represents client have been carried out having cooked notice.
User goes to dish delivery window etc. and locates, and takes the food of own order with reference to the food numbering showing on portable terminal 4 etc. away.Then, move to cash receiving terminal 5 with together with ordered food.
User presses the button of " accounting " or makes portable terminal 4 contact or approach cash receiving terminal 5 on portable terminal 4, and the request of the accounting processing of ordered food thus, customer identification information are sent to management server 2 (S160) via portable terminal 4 or cash receiving terminal 5.In the time that the accounting handling part 24 by management server 2 receives the request of adjusting processing, based on customer identification information from the information storage part 25 of making a reservation extract that this client orders, there is the information of food and the amount of money thereof mark, that there is no the mark of having adjusted cooked, and calculate its total charge (S170).
The total charge calculating is sent to POS cashing machine etc. from management server 2, shows its amount of money and makes client adjust (S180) with this amount of money.In addition, after accounting finishes, send and adjust the message finishing to management server 2 from POS cashing machine or portable terminal 4, in the time that the accounting handling part 24 of management server 2 receives the information of adjusting end, for this information of making a reservation, change to " completing " by adjusting the mark finishing from " not completing ".
In addition, about the accounting processing of total charge etc., can also not send to POS cashing machine from management server 2, and send to portable terminal 4 or cash receiving terminal 5 from management server 2, from here obtaining information carry out and adjust.
In addition, contact, approach cash receiving terminal 5 except user makes portable terminal 4, adjust responsible official and also can determine food based on the numbering of making a reservation, and this food is adjusted.In this case, to make a reservation and number while being input to cash receiving terminal 5 when adjusting responsible official, from the information storage part 25 of making a reservation extract from cash receiving terminal 5 send to management server 2 the numbering of making a reservation, there is the mark of having cooked and there is no the food information of the mark of having adjusted, and calculate its total charge.And, also the total charge calculating can be sent to POS cashing machine etc. from management server 2, show its amount of money and client is adjusted with this amount of money.
Like this, the stage that reaches food client is adjusted processing, and after this accounting processing finishes, client turns back to own seat and has meal.
And, to append make a reservation in the situation that client, the operation that again utilizes portable terminal 4 to specify, similarly shows the processing of making a reservation of food information with above-mentioned thus.
Embodiment 2
Then, the second embodiment of ordering system 1 of the present invention is described.The present embodiment is following situation: the portable terminal 4 that uses client to utilize is made a reservation, last unified accounting in the time leaving shop.In addition, to the part identical with embodiment 1, description thereof is omitted.
In the present embodiment, different from embodiment 1, be not to adjust in the time reaching food, but last unification is adjusted in the time leaving shop, therefore S200 to S250 is identical with S100 to S150.
User locates to reach to dish delivery window etc. the food of having cooked, and takes the food of oneself ordering with reference to the food numbering showing on portable terminal 4 etc. away.Then, hold this ordered food and get back to the dining of own seat.
And, to append make a reservation in the situation that client, the operation that again utilizes portable terminal 4 to specify, similarly shows the processing of making a reservation of food information with above-mentioned thus.
Repeatedly carry out this processing, in the time that client leaves shop, on portable terminal 4, press the button of " accounting " or make portable terminal 4 contact or approach cash receiving terminal 5, accepting of making a reservation thus finishes and adjusts request, the customer identification information processed to be sent to management server 2 (S260) via portable terminal 4 or cash receiving terminal 5.In the time that the accounting handling part 24 by management server 2 receives the request of adjusting processing, based on customer identification information from the information storage part 25 of making a reservation extract that this client orders, there is the information of food and the amount of money thereof mark and that there is no the mark of having adjusted cooked, and calculate its total charge (S270).
The total charge calculating is sent to POS cashing machine etc. from management server 2, shows that its amount of money makes client adjust (S280) with this amount of money.In addition, after accounting finishes, send and adjust the message finishing to management server 2 from POS cashing machine or portable terminal 4, receive and adjust after the message finishing at the accounting handling part 24 by management server 2, for this information of making a reservation, make to adjust the mark finishing and change to " completing " from " not completing ".
In addition, about the accounting processing of total charge etc., can also not send to POS cashing machine from management server 2, and send to portable terminal 4 or cash receiving terminal 5 from management server 2, from here obtaining information carry out and adjust.
Embodiment 3
Then, the 3rd embodiment of ordering system 1 of the present invention is described.The present embodiment is following situation: use dining table terminal 7 make a reservation and adjust in the time receiving ordered food.In addition, to the part identical with the various embodiments described above, description thereof is omitted.One example of the system architecture in the situation of the schematically illustrated the present embodiment of Figure 15.Dining table terminal 7 by each dining table, chair setting, be mainly the terminal that can carry out in touch screen mode the order of food.
Assigned position place in dining table terminal 7 possesses reading device 3, by making portable terminal 4 contact or approach this reading device 3, can carry out processing same as described above.In addition, with portable terminal 4 similarly, can carry out from dining table terminal 7 order of food.
Then a, example of the processing procedure of the ordering system 1 of schematically illustrated embodiment 3.The process flow diagram of one example of the processing procedure of the schematically illustrated the present embodiment of Figure 16.
Client is entering eating house and is being directed into behind seat, oneself portable terminal 4 is contacted or approach the reading device 3 (S300) of the dining table terminal 7 that is arranged at dining table etc.Thus, read the customer identification information (S310) of storage in portable terminal 4 with the reading device 3 of dining table terminal 7, customer identification information, reading device identifying information, carry out shop date temporal information (make portable terminal 4 contact or approach the reading device 3 of dining table terminal 7 and obtain date temporal information) etc. and be sent to management server 2 from portable terminal 4 or dining table terminal 7, obtain these information (S320) by the shop information acquiring section 20 of coming of management server 2.For example that " 12345 ", reading device identifying information are " A1234 ", carry out the time on shop date be " 17: 00 on the 25th October in 2011 " in the situation that at customer identification information, these information are sent to management server 2 from portable terminal 4 or dining table terminal 7, and obtain these information by the shop information acquiring section 20 of coming of management server 2.
Obtain customer identification information, reading device identifying information from portable terminal 4 or dining table terminal 7, come, shop date temporal information etc., to make these information store the information storage part 25 of making a reservation into being used to shop information acquiring section 20.In addition, now utilize corresponding table (not shown) the extraction dining table numbering corresponding with reading device identifying information of numbering from the dining table of storing explicitly with reading device identifying information carrying out shop information acquiring section 20, and store explicitly the information storage part 25 of making a reservation into.
Then, when client carries out the demonstration request (the demonstration request of menu) of food information in the operation by specifying by the application software of portable terminal 4, receive this request by management server 2, the handling part 22 of making a reservation extracts the food information of storage in food information storage part 21 and sends to portable terminal 4.Then, on portable terminal 4, show with menu-style the food information (S330) receiving from management server 2.
Then, client selects to want the food of ordering to make a reservation according to the food information showing on portable terminal 4 successively.Select want order food and number thereof, whether reach, for example, by pressing the button of " making a reservation definite ", selected these information are sent to management server 2 from portable terminal 4 together with customer identification information.For example, two of each one of " raw fish assorted cold dishes " and " roast chicken ", " green salad " in the situation that, by the button of pressing " making a reservation definite ", customer identification information " 12345 " is sent to management server 2 as the information of making a reservation from portable terminal 4 together with each food identifying information at customer choice.
By handling part 22 these information of reception (S340) of making a reservation of management server 2, and store the information storage part 25 of making a reservation into.Then, the handling part 22 of making a reservation is determined reading device identifying information (or identifying information of dining table, seat) based on customer identification information, as the new information of making a reservation, make kitchen terminal 6 show the information of making a reservation of appending of " raw fish assorted cold dishes ", " roast chicken " one, " green salad " two and reading device identifying information (or identifying information of dining table, seat).
In addition, in carrying out above-mentioned processing, client not only can make a reservation from portable terminal 4, can also contact or approaching dining table terminal 7 is made a reservation from portable terminal 4., in the picture of the touch screen type of dining table terminal 7, food information is shown as to menu.
Then, select successively to want the food of ordering to order according to the food information showing in dining table terminal 7.; food and the number thereof ordered are wanted in selection, for example, by pressing " making a reservation definite ", selected these foods (according to circumstances also can be sent) and send to management server 2 from dining table terminal 7 together with reading device identifying information together with the customer identification information reading.For example, each one of " beef is stewed radish ", " blackcurrant soda water ", " the green plum bubble wine " at customer choice, in the situation that " crab meat cream croquette ", " beer " are each two, by the button of pressing " making a reservation definite ", reading device identifying information " A1234 " is sent to management server 2 as the information of making a reservation from dining table terminal 7 together with each food identifying information.
Receive these information (S340) and store the information storage part 25 of making a reservation into the handling part 22 of making a reservation of management server 2.One example of the information storage part 25 of making a reservation of this state is Figure 17.And, as the new information of making a reservation, the handling part 22 of making a reservation makes kitchen terminal 6 show each one of " beef is stewed radish ", " blackcurrant soda water ", " green plum bubble wine ", the information that the appending of each two of " crab meat cream croquette ", " beer " made a reservation and reading device identifying information (or identifying information of dining table, seat).
In kitchen, based on kitchen terminal 6, shown making a reservation cooked.Then, after end of cooking, for example, input by touching this information of making a reservation of kitchen terminal 6 to be used as having cooked.According to this input, the mark that this cooking of making a reservation in information of the information storage part 25 of making a reservation completes becomes " completing " from " not completing ", being presented at deleted in kitchen terminal 6 or being inverted demonstration etc. of this information.
In addition, in kitchen, except above-mentioned processing, the food completing is given pantry responsible official, and pantry responsible official sees the above-mentioned demonstration of kitchen terminal 6 while this food is placed in advance to the position of regulation.In addition, now in order to distinguish with other food, locate being for example placed in advance dish delivery window etc. together with the demonstration of this food and the numbering of making a reservation that represents to have notified to client's the portable terminal 4 of having ordered this food as described later.In addition, do not wish the food oneself taken away for client, hold dining table by pantry responsible official as in the past.
In addition, pantry handling part 23 monitors the information storage part 25 of making a reservation, ordered and selected in person to carry out the food of pantry for client, in the time that the mark of " cooking completes " becomes " completing " from " not completing ", determine and ordered the customer identification information of this food, notify the information (S350) of food, food numbering etc. that the cooking of ordered food completes, completes to client's terminal of client with this customer identification information.By portable terminal 4 these terminals of reception, on portable terminal 4, show and cooked notice picture thus, client completes notice picture by this cooking of visual identity, holds this portable terminal 4 and reaches food to the position of regulation.In addition, in the time that pantry handling part 23 carries out above-mentioned notice, the food demonstration that the above-mentioned cooking in kitchen terminal 6 completes changes to " notice completes ", represents client have been carried out having cooked notice.
User goes to dish delivery window etc. and locates, and takes the food of own order with reference to the food numbering showing on portable terminal 4 etc. away.Then, move to cash receiving terminal 5 together with this food of ordering.
User presses the button of " accounting " or makes portable terminal 4 contact or approach cash receiving terminal 5 on portable terminal 4, and the request of the accounting processing of ordered food thus, customer identification information are sent to management server 2 via portable terminal 4 or cash receiving terminal 5.In the time that the accounting handling part 24 by management server 2 receives the request of adjusting processing, extract this client information that order, that there is food and the amount of money thereof mark and that there is no the mark of having adjusted cooked based on customer identification information from the information storage part 25 of making a reservation, and calculate this total charge (S360).
The total charge calculating is sent to POS cashing machine etc. from management server 2, shows this amount of money and makes client adjust (S370) with this amount of money.In addition, after accounting finishes, send to management server 2 information finishing of adjusting from POS cashing machine or portable terminal 4, in the time that the accounting handling part 24 of management server 2 receives the information of adjusting end, for this information of making a reservation, make the mark of having adjusted change to " completing " from " not completing ".
In addition, about the accounting processing of total charge etc., can also not send to POS cashing machine from management server 2, and send to portable terminal 4 or cash receiving terminal 5 from management server 2, from here obtaining information carry out and adjust.
In addition, except making portable terminal 4 contact, approach user's cash receiving terminal 5, adjust responsible official and also can determine food based on the numbering of making a reservation, and carry out the accounting of this food.In this case, to make a reservation and number while being input to cash receiving terminal 5 when adjusting responsible official, from the information storage part 25 of making a reservation extract from cash receiving terminal 5 send to management server 2 the numbering of making a reservation, there is information mark and that there is no the food of the mark of having adjusted of having cooked, and calculate its total charge.And, also calculated total charge can be sent to POS cashing machine etc. from management server 2, show this amount of money and client is adjusted with this amount of money.
By carrying out this processing, can from portable terminal 4 and dining table terminal 7, the two be made a reservation.Thus, in the situation that not wanting to make people to contact portable terminal 4 or being difficult to make a reservation with a portable terminal 4 due to reasons such as people are many, can utilize dining table terminal 7 processing of making a reservation.
Like this, client adjusts processing in the stage that reaches food, in the time that this accounting processing finishes, turns back to own seat and has meal.
And, to append make a reservation in the situation that client, the operation that again utilizes portable terminal 4 to specify, similarly shows the processing (S380) of making a reservation of food information with above-mentioned thus.
Embodiment 4
Then, the 4th embodiment of ordering system 1 of the present invention is described.The present embodiment is following situation: use dining table terminal 7 to make a reservation, and last unification is adjusted in the time leaving shop.In addition, to the part identical with the various embodiments described above, description thereof is omitted.
In the present embodiment, different from embodiment 3, in the time reaching food, do not adjust, but last unification is adjusted in the time leaving shop, therefore S400 to S450 is identical with S300 to S350.
User locates to reach to dish delivery window etc. the food of having cooked, and takes the food of oneself ordering with reference to the food numbering showing on portable terminal 4 etc. away.Then, hold this ordered food and turn back to the dining of own seat.
And, to append make a reservation in the situation that client, the operation that again utilizes portable terminal 4 to specify, similarly shows the processing of making a reservation of food information with above-mentioned thus.
Repeatedly carry out this processing, in the time that client leaves shop, on portable terminal 4, press the button of " accounting " or make portable terminal 4 contact or approach cash receiving terminal 5, accepting of making a reservation thus finishes and adjusts request, the customer identification information processed to be sent to management server 2 (S460) via portable terminal 4 or cash receiving terminal 5.In the time that the accounting handling part 24 of management server 2 receives the request of adjusting processing, extract this client information that order, that there is food and the amount of money thereof mark and that there is no the mark of having adjusted cooked based on customer identification information from the information storage part 25 of making a reservation, and calculate its total charge (S470).
The total charge calculating is sent to POS cashing machine etc. from management server 2, shows this amount of money and makes client adjust (S480) with this amount of money.In addition, after accounting finishes, send to management server 2 information finishing of adjusting from POS cashing machine or portable terminal 4, in the time that the accounting handling part 24 of management server 2 receives the information of having adjusted, for this information of making a reservation, make the mark of having adjusted change to " completing " from " not completing ".
In addition, about the accounting processing of total charge etc., can also not send to POS cashing machine from management server 2, and send to portable terminal 4 or cash receiving terminal 5 from management server 2, from here obtaining information carry out and adjust.
Embodiment 5
Then, in embodiment 3 and embodiment 4, a portable terminal 4 is illustrated with the situation that a dining table terminal 7 is associated, but also can makes portable terminal 4 be associated with multiple dining table terminals 7.Thus, by making this client's portable terminal 4 contact or approach multiple dining table terminals 7, can carry out and embodiment 3, processing that embodiment 4 is identical.
In this case, can make a reservation from portable terminal 4, each dining table terminal 7, can unify in addition to adjust.
; by making portable terminal 4 contact or approach multiple dining table terminals 7; the reading device identifying information that the customer identification information of portable terminal 4, dining table terminal 7 are possessed sends as carrying out shop information respectively, carrys out shop information acquiring section 20 and stores respectively as shown in Figure 19 these information.
In the situation that making a reservation from portable terminal 4, can be stored as respectively the information of making a reservation according to customer identification information, in the situation that making a reservation from dining table terminal 7, can be stored as respectively the information of making a reservation according to reading device identifying information, therefore can append each and make a reservation.
In addition, in the time adjusting, extract according to customer identification information the information of making a reservation, therefore can indistinguishably calculate by each dining table terminal 7 total charge of ordered food.
By being made as this structure, in the situation that many people use eating house, can separately make a reservation and unify and adjust, improve convenience.
Embodiment 6
In above-described embodiment 3, the situation that simultaneously uses portable terminal 4 and dining table terminal 7 is illustrated, only use dining table terminal 7 but also can be made as.In addition, to the part identical with above-described embodiment 3, description thereof is omitted.One example of the system architecture in the situation of the schematically illustrated the present embodiment of Figure 20.
In the present embodiment, do not use portable terminal 4, therefore do not need to arrange shop information acquiring section 20.In addition, the information storage part 25 of making a reservation is stored the information of the food of being ordered by client, but also can not store customer identification information, reading device identifying information., store the position of taking one's seat that represents the client in shop dining table numbering, come time on shop date, ordered food information, the time on date of making a reservation, represent whether client carries out the mark of pantry in person, represent the information of mark, the mark that expression has been adjusted etc. cook.An example of the information storage part 25 of making a reservation of schematically illustrated the present embodiment in Figure 22.
In addition, in the present embodiment, number to identify each dining table terminal 7 with dining table, therefore in dining table terminal 7, store this information.
One example of the processing procedure of the present embodiment then, is described with the process flow diagram of Figure 21.
Client, entering eating house and being directed into behind seat, is seated at this seat.And, in the situation that making a reservation, on the picture of the touch screen type of dining table terminal 7, make food information be shown as menu (S500), therefore by carry out the order of food in the fixed operation of the enterprising professional etiquette of dining table terminal 7.
First, select successively to want the food of ordering to make a reservation according to the shown food information of dining table terminal 7.That is, select to want food and the number thereof of order, for example, by pressing the button of " making a reservation definite ", selected food and number thereof are sent to management server 2 from dining table terminal 7 together with dining table numbering.For example, at customer choice two of each one of " raw fish assorted cold dishes " and " roast chicken ", " green salad " in the situation that, by pressing the button of " making a reservation definite ", dining table numbering " 1 " is sent to management server 2 as the information of making a reservation from dining table terminal 7 together with each food identifying information.
By handling part 22 these information of reception (S510) of making a reservation of management server 2, and store the information storage part 25 of making a reservation into.One example of the information storage part 25 of making a reservation of this state is Figure 22.And as the new information of making a reservation, the handling part 22 of making a reservation makes kitchen terminal 6 show the information of making a reservation of appending and the dining table numbering of two of " raw fish assorted cold dishes ", " roast chicken " each one and " green salad ".
In kitchen, based on kitchen terminal 6, shown making a reservation cooked.Then, after end of cooking, for example, be used as having cooked by this information of making a reservation of touch kitchen terminal 6 and input.According to this input, the mark that this cooking of making a reservation in information of the information storage part 25 that makes to make a reservation completes becomes " completing " from " not completing ", being presented at deleted in kitchen terminal 6 or being inverted demonstration etc. of this information.One example of the information storage part 25 of making a reservation of this state is Figure 23.
In addition, in kitchen, except above-mentioned processing, the food completing is given pantry responsible official, and pantry responsible official sees the above-mentioned demonstration of kitchen terminal 6 while this food is placed in advance to the position of regulation.In addition,, now in order to distinguish with other food, together with the demonstration of this food and the numbering of making a reservation that represents to have notified to client's the portable terminal 4 of having ordered this food, be for example placed in advance dish delivery window etc. as described later.In addition, do not wish the food that in person reaches for client, hold dining table by pantry responsible official as in the past.
In addition, pantry handling part 23 monitors the information storage part 25 of making a reservation, ordered and selected oneself to carry out the food of pantry for client, in the time that the mark of " cooking completes " becomes " completing " from " not completing ", determine the dining table numbering of having ordered this food, and notify the information (S520) of food, food numbering etc. that the cooking of ordered food completes, completes to the dining table terminal 7 with this dining table numbering.By dining table terminal 7 these notices of reception, on portable terminal 4, show and cooked notice picture thus, client completes notice picture by this cooking of visual identity, reaches food to the position of regulation.In addition, in the time that pantry handling part 23 carries out above-mentioned notice, the food completing for the above-mentioned cooking in kitchen terminal 6, changes to " notice completes ", represents client have been carried out having cooked notice.
User goes to dish delivery window etc. and locates, and takes the food of the order of oneself with reference to the food numbering showing in dining table terminal 7 etc. away.Then, move to cash receiving terminal 5 together with this food of ordering.The portable terminal 4 that now, also can utilize with user is taken the picture of dining table terminal 7 or is printed with the paper slip of food numbering from 7 outputs of dining table terminal.
In the time that user goes to cash receiving terminal 5, adjust responsible official its food is adjusted.In this case, some method such as the paper slip that user can export from dining table terminal 7 by oral picture of informing food numbering, dining table numbering etc. or show the dining table terminal 7 photographing with portable terminal 4, displaying, improves the reliability of informing food numbering, dining table numbering.
Then, in the time that food numbering, dining table numbering are input to cash receiving terminal 5 by accounting responsible official, extract the food information that there is the mark of having cooked and there is no the mark of having adjusted that sends to management server 2 these food numberings, dining table numbering from cash receiving terminal 5 from the information storage part 25 of making a reservation, and calculate its total charge (S530).Then, also calculated total charge can be sent to POS cashing machine etc. from management server 2, show this amount of money and make client adjust (S540) with this amount of money.
By carrying out this processing, can make a reservation from dining table terminal 7.
Like this, client adjusts processing in the stage that reaches food, has meal when finishing to turn back to own seat while adjusting processing.
And, to append make a reservation in the situation that client, the operation that again utilizes portable terminal 4 to specify, similarly shows the processing (S550) of making a reservation of food information with above-mentioned thus.
Embodiment 7
In above-described embodiment 4, the situation that simultaneously uses portable terminal 4 and dining table terminal 7 is illustrated, only use dining table terminal 7 but also can be made as.In addition, to the part identical with above-described embodiment 4, description thereof is omitted.In addition, in the present embodiment, do not use similarly to Example 6 portable terminal 4, therefore do not need to arrange shop information acquiring section 20.In addition, the information storage part 25 of making a reservation is stored the information of the food of being ordered by client, but also can not store customer identification information, reading device identifying information., storage represent the position of taking one's seat of the client in shop dining table numbering, come time on shop date, ordered food information, the time on date of making a reservation, represent whether client carries out the mark of pantry in person, represent the information of mark that the mark cook and expression have been adjusted etc.
One example of the processing procedure of the present embodiment then, is described with the process flow diagram of Figure 24.In addition, in the present embodiment, different from embodiment 6, be not to adjust in the time reaching food, and last unification is adjusted in the time leaving shop, therefore S600 to S620 is identical with S500 to S520, and therefore description thereof is omitted.
User locates to reach to dish delivery window etc. the food of having cooked, and takes the food of oneself ordering with reference to the shown food numbering of dining table terminal 7 etc. away.Then, hold this ordered food and turn back to the dining of own seat.
And, append make a reservation in the situation that client, reuse the operation that dining table terminal 7 specifies, similarly show the processing of making a reservation of food information with above-mentioned thus.
Repeatedly carry out this processing, in the time that client leaves shop, by press the button of " accounting " in dining table terminal 7, the end of accepting of making a reservation, the request of adjusting processing and dining table numbering are sent to management server 2 (S630) from dining table terminal 7.In the time that the accounting handling part 24 by management server 2 receives the request of adjusting processing, extract ordered food information, the food with the mark of having cooked, the food that there is no the mark of having adjusted and the amount of money thereof of this client based on dining table numbering from the information storage part 25 of making a reservation, and calculate total charge (S640).
Then, sending this information to cash receiving terminal 5 from management server 2, the accounting responsible official of cash receiving terminal 5 exports its document, this document is delivered to client's dining table and is adjusted (S650).
Embodiment 8
In above-mentioned each embodiment, in person reach the situation of food and ask someone as in the past food end to dining table in the case of client, the price of food is identical, but in the situation that client reaches in person, also can be by its price rebate fixing amount, regulation ratio.; make a reservation handling part 22 in the time accepting the order of food from portable terminal 4, dining table terminal 7; in the situation that client has selected " reaching " for this food, store the amount of money from the amount of money deduction regulation ratio/fixing amount of this food into the information storage part 25 of making a reservation as price.Thus, in the situation that client reaches in person, produce and reward, be conducive to transfer client's enthusiasm.
utilizability in industry
Required time, the burden of pantry that the ordering system 1 of the application of the invention can reduce a staff, therefore can further reduce the staff of eating house.In addition, exist wrong possibility of taking occurs because client carries out pantry, but by forming as the present invention, can also prevent that mistake from taking.
description of reference numerals
1: ordering system; 2: management server; 3: reading device; 4: portable terminal; 5: cash receiving terminal; 6: kitchen terminal; 7: dining table terminal; 20: carry out shop information acquiring section; 21: food information storage part; 22: the handling part of making a reservation; 23: pantry handling part; 24: adjust handling part; 25: the information storage part of making a reservation; 70: arithmetic unit; 71: memory storage; 72: display device; 73: input media; 74: communicator.

Claims (17)

1. an ordering system for eating house, is characterized in that,
Above-mentioned ordering system possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;
Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device arranging on the dining table of taking one's seat in the case of above-mentioned client and utilize, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And
Pantry handling part, it is in the time receiving the information that the ordered food of above-mentioned client completes, and the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.
2. an ordering system for eating house, is characterized in that,
Above-mentioned ordering system possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;
Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device that the dining table terminal that arranges on the dining table of taking one's seat in the case of above-mentioned client and utilize possesses, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And
Pantry handling part, it sends to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
3. ordering system according to claim 1, is characterized in that,
In the above-mentioned information storage part of making a reservation, store explicitly multiple above-mentioned position identification informations with above-mentioned customer identification information.
4. ordering system according to claim 2, is characterized in that,
In the above-mentioned information storage part of making a reservation, store explicitly multiple above-mentioned position identification informations with above-mentioned customer identification information.
5. an ordering system for eating house, is characterized in that,
Above-mentioned ordering system possesses:
The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And
Pantry handling part, it,, in the time receiving the information that the ordered food of above-mentioned client completes, sends to above-mentioned dining table terminal the notice that above-mentioned food completes.
6. an ordering system for eating house, is characterized in that,
Above-mentioned ordering system possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the portable terminal that above-mentioned client utilizes or is arranged on the dining table terminal of the position that above-mentioned client takes one's seat, receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And
Pantry handling part, it sends to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
7. according to the ordering system described in any one in claim 1 to 6, it is characterized in that,
The food identifying information that comprises the above-mentioned food of having identified in the notice sending at above-mentioned pantry handling part.
8. according to the ordering system described in any one in claim 1 to 7, it is characterized in that,
Above-mentioned ordering system also possesses accounting handling part, this accounting handling part is adjusted request and above-mentioned customer identification information or the above-mentioned position identification information processed by reception, calculate the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.
9. according to the ordering system described in any one in claim 1 to 7, it is characterized in that,
Above-mentioned ordering system also possesses accounting handling part, this accounting handling part receives and adjust the request of processing and the above-mentioned customer identification information reading from above-mentioned portable terminal above-mentioned cash receiving terminal from cash receiving terminal or above-mentioned portable terminal, and the above-mentioned customer identification information based on receiving calculates the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.
10. the device of making a reservation of eating house, is characterized in that,
The above-mentioned device of making a reservation possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;
Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device arranging on the dining table of taking one's seat in the case of above-mentioned client and utilize, from above-mentioned portable terminal or above-mentioned reading device obtain comprise customer identification information and position identification information carry out shop information, and store the above-mentioned information storage part of making a reservation into;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And
Pantry handling part, it is in the time receiving the information that the ordered food of above-mentioned client completes, and the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.
The device of making a reservation of 11. 1 kinds of eating houses, is characterized in that,
The above-mentioned device of making a reservation possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;
Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device that the dining table terminal that arranges on the dining table of taking one's seat in the case of above-mentioned client and utilize possesses, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And
Pantry handling part, it sends to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
The device of making a reservation of 12. 1 kinds of eating houses, is characterized in that,
The above-mentioned device of making a reservation possesses:
The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And
Pantry handling part, it,, in the time receiving the information that the ordered food of above-mentioned client completes, sends to above-mentioned dining table terminal the notice that above-mentioned food completes.
The device of making a reservation of 13. 1 kinds of eating houses, is characterized in that,
The above-mentioned device of making a reservation possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client;
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;
The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the portable terminal that above-mentioned client utilizes or is arranged on the dining table terminal of the position that above-mentioned client takes one's seat, receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And
Pantry handling part, it sends to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.
14. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,
More than one above-mentioned computing machine possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; And
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,
In above-mentioned booking method for meal,
By make the portable terminal end in contact that above-mentioned client utilizes or approach above-mentioned client take one's seat and the dining table that utilizes on the reading device that arranges, obtain and comprise carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;
Be presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, come to receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And
In the time receiving the information that the ordered food of above-mentioned client completes, the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.
15. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,
More than one above-mentioned computing machine possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; And
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,
In above-mentioned booking method for meal,
By make the portable terminal end in contact that above-mentioned client utilizes or approach above-mentioned client take one's seat and the dining table that utilizes on the reading device that possesses of the dining table terminal that arranges, obtain and comprise carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;
Be presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, come to receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And
In the time receiving the information that food that above-mentioned client orders completes, send to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes.
16. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,
More than one above-mentioned computing machine possesses:
The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat; And
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,
In above-mentioned booking method for meal,
Be presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, come to receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And
In the time receiving the information that the ordered food of above-mentioned client completes, send to above-mentioned dining table terminal the notice that above-mentioned food completes.
17. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,
More than one above-mentioned computing machine possesses:
The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client; And
Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,
In above-mentioned booking method for meal,
Be presented at the portable terminal that above-mentioned client utilizes or be arranged on the dining table terminal of the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, come to receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And
In the time receiving the information that the ordered food of above-mentioned client completes, send to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes.
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Application publication date: 20140723