CN102156915A - Network-based intelligent restaurant system - Google Patents

Network-based intelligent restaurant system Download PDF

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Publication number
CN102156915A
CN102156915A CN2011100789663A CN201110078966A CN102156915A CN 102156915 A CN102156915 A CN 102156915A CN 2011100789663 A CN2011100789663 A CN 2011100789663A CN 201110078966 A CN201110078966 A CN 201110078966A CN 102156915 A CN102156915 A CN 102156915A
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China
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guest
data
information
dining room
dinner
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CN2011100789663A
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Chinese (zh)
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郭小卫
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Individual
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Individual
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Priority to CN2011100789663A priority Critical patent/CN102156915A/en
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Abstract

The invention discloses a network-based intelligent restaurant system. The network-based intelligent restaurant system comprises a catering website server, at least one restaurant management server and a plurality of restaurant customer service terminals which are managed by the restaurant management server, wherein the restaurant customer service terminals acquire terminal operating data, dish data and dining customer data and transmit the data to the restaurant management server; the restaurant management server determines restaurant operation condition information and customer service information according to the three pieces of data; the restaurant management server transmits the customer service information to the restaurant customer service terminals and controls the restaurant customer service terminals to provide immediate service for customers; and the restaurant management server transmits the restaurant operation condition information or the customer service information to the catering website server for browsing. By implementation of the embodiment of the invention, an automated management platform which integrates customer ordering, restaurant internal advertising and network advertising is established, so that the quality of service is improved, enterprise influence is increased, and the cost of human resources is saved.

Description

A kind of based on network intelligent dining room system
Technical field
The present invention relates to intelligent catering field, relate in particular to a kind of based on network intelligent dining room system.
Background technology
Along with the raising day by day of living standard, catering trade has obtained flourish.As a kind of service trade, improving service quality, enlarge enterprise's influence power is the only rule that food and beverage enterprise dominates the market.
Aspect improving service quality, food and beverage enterprise is in order to improve service quality under the prerequisite that does not increase human cost, thereby adopted various information service systems one after another; For example: the dining room formula order dishes system is exactly a most widely used information service system in food and beverage enterprise.Existing dining room formula order dishes system mainly can comprise dish ordering terminal and dining room management server.The guest that has dinner orders dishes by dish ordering terminal; These data of ordering dishes send the dining room management server to by dish ordering terminal; The dining room management server is resolved by data that these are ordered dishes and is determined the vegetable that the guest selected of having dinner, thereby finishes the process of once ordering dishes.
Aspect expansion enterprise influence power, some small-sized food and beverage enterprises (for example: cafe, cafeteria, individual fast food restaurant etc.) have adopted forms such as putting up posters, provide promotional pamphlet or waiter's introduction to carry out advertising; Some big-and-middle-sized food and beverage enterprises (for example: hotel, chain restaurant etc.) have adopted the form of playing advertisements on public's medium such as TV, radio station to carry out advertising.
The inventor finds that there are the following problems in the prior art:
The first, because the guest that has dinner seldom conscientiously checks placard or promotional pamphlet, also seldom listens attentively to waiter's introduction, the propagate method that therefore existing small-sized food and beverage enterprise is adopted does not only have good the effect of publicity, and the waste of manpower financial resources; Though the propagate method that is adopted for existing big-and-middle-sized food and beverage enterprise has good the effect of publicity, and is with high costs.
Second, existing dining room formula order dishes system only has the function of simply ordering dishes, can't obtain the guest's that has dinner relevant information (for example: the guest's that has dinner relevant information can comprise the guest's that has dinner number, sex, age bracket, and the guest's that has dinner identity etc.) for the dining room; And the dining room needs these information to come to provide high-quality timely service for the client, for example: the number that the guest that has dinner need be understood in the dining room determines to provide the quantity of tableware, the dining room need be understood the guest that has dinner and whether comprise that children determine whether to the guest that has dinner provides the children special-purpose seat, and whether the guest that has dinner need be understood in the dining room is that the member in this dining room determines whether to provide preferential service of member or the like for the guest that has dinner; For these information, present dining room can only obtain by manual type, and this has increased the workload in dining room greatly, has brought very big inconvenience to the dining room.
The 3rd, the formula order dishes system information such as data, evaluating data, the vegetable condition of consumption of guest not being ordered dishes in existing dining room are automatically handled and by the function of dish ordering terminal to guest's issue, also can't be carried out advertising.
From the above mentioned, existing food and beverage enterprise is separately independently improving service quality and enlarging the measure of being taked aspect enterprise's influence power two, various timely services such as the currently used information service system of food and beverage enterprise all can not provide simultaneously and order dishes, advertising, guest's information are obtained.
Summary of the invention
The purpose of this invention is to provide a kind of based on network intelligent dining room system, a set-off people orders dishes to set up, the inner advertising in dining room, web advertisement propaganda are the automatic management platform of one, not only improve service quality, enlarged enterprise's influence power, and saved human cost.
The objective of the invention is to be achieved through the following technical solutions:
A kind of based on network intelligent dining room system comprises: a plurality of dining room customer service terminals of food and drink Website server, at least one dining room management server and dining room management service management;
Dining room customer service terminal is obtained terminal operating data, vegetable data and the guest's data of having dinner, and sends described three data to the dining room management server;
The dining room management server receives described three data, and determines dining room management state information and guest's information on services of service is provided for the guest that has dinner according to described three data;
Described guest's information on services comprises advertising message;
The dining room management server will comprise that guest's information on services of advertising message sends to dining room customer service terminal, and control dining room customer service terminal provides the timely service that comprises advertising service for the guest that has dinner; Simultaneously, the dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services;
The food and drink Website server receives described dining room management state information or described guest's information on services, and described dining room management state information or described guest's information on services are published to the internet, for browsing.
Preferably, corresponding guest's information on services comprises that also vegetable information that the guest orders, seats in a restaurant, guest place information, deskmate guest information, guest consume at least one in bill information, member verification information, membership service information, terminal menu synchronizing information, the terminal running state adjustment information;
Described dining room management state information comprises at least one in vegetable sales statistics information, the vegetable evaluation information.
Preferably, the dining room management server is determined dining room management state information and is comprised following at least one for the guest that has dinner provides guest's information on services of service according to described three data:
(1) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises vegetable information that the guest orders; The dining room management server is determined vegetable information that the guest orders according to the described guest data of ordering dishes;
(2) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
(3) the described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise deskmate disseat in the status data at least one of guest's people's logarithmic data, gender data, age bracket data, bodily form characteristic or take one's seat that have dinner; Described guest's information on services comprises deskmate guest information; The dining room management server is determined in number, sex, the age that comprises the deskmate guest or the situation of disseating of taking one's seat at least one deskmate guest information according to the deskmate guest's data of having dinner;
(4) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises that the guest consumes bill information; The dining room management server is determined the guest and is consumed bill information according to order dishes data and default dining room vegetable price data of guest;
(5) the described guest's of having dinner data comprise guest's identification data; Described guest's identification data comprise at least one in guest's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data or the account information verification msg; Described guest's information on services comprises member verification information; The dining room management server is determined this guest's that has dinner member verification information according to guest's identification data;
Described member verification information comprises the member verification successful information; Described guest's information on services comprises membership service information; Described membership service information comprises at least one in member's condition of consumption information, member's favor information or the member's account management information; For member verification information is the guest that has dinner of member verification successful information:
A, described vegetable data comprise guest's data of ordering dishes; The dining room management server is determined the guest and is consumed bill information according to order dishes data and default dining room vegetable price data of guest; Simultaneously, the guest that the dining room management server is in time preserved the each consumption of dining room member consumes bill information, and carries out statistical study by the guest being consumed bill information, thereby determines member's condition of consumption information of the each consumption of dining room member; And then the dining room management server is determined member's favor information of dining room member according to described member's condition of consumption information and the default preferential standard of member;
B, the described guest's of having dinner data comprise the membership information management data; Described membership information management data comprises that more new data, membership information data query or member's number of the account are nullified in the data at least one for member registration data, membership information; The dining room management server is determined member's account management information of this guest that has dinner according to the membership information management data;
(6) described terminal operating data comprise termination environment branch sign; Described vegetable data comprise the existing menu data of terminal; The existing menu data of described terminal comprises at least a in numbering data, name data, bar code data, image data, speech data or the video data of the existing menu of terminal; Described guest's information on services comprises terminal menu synchronizing information; The dining room management server is according to terminal distinguishing identifier, the existing menu data of terminal, and the vegetable data of presetting on the management server of dining room to be updated are determined the terminal menu synchronizing information at this dining room customer service terminal;
(7) described terminal operating data comprise termination environment branch sign and terminal running state data; Described guest's information on services comprises terminal running state information; Described terminal running state data comprise at least a in holding state data, sleep state data or the off-mode data; The dining room management server is determined this dining room customer service terminal terminal running state this moment according to terminal distinguishing identifier and terminal running state data, again according to this dining room customer service terminal terminal running state this moment, and default terminal running state is adjusted data and is determined the terminal running state adjustment information;
(8) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described dining room management state information comprises vegetable sales statistics information; The dining room management server is determined vegetable information that the guest orders according to guest's data of ordering dishes, and by vegetable information that described guest orders is carried out statistic of classification, thereby determine the vegetable sales statistics information of every kind of vegetable;
(9) described vegetable data comprise the vegetable evaluating data; Described dining room management state information comprises the vegetable evaluation information; The dining room management server is determined the vegetable evaluation information of guest to orderring vegetable according to the vegetable evaluating data.
Preferably, the dining room management server sends to dining room customer service terminal with guest's information on services, and control dining room customer service terminal comprises following at least one for the guest that has dinner provides timely service:
(1) described guest consumes the bill packets of information and draws together in item information, item unit price information or the total price information of guest consumption at least one; The dining room management server is consumed bill information with described guest and is sent to dining room customer service terminal, and control dining room customer service terminal is notified to the guest that has dinner;
(2) described member verification information comprises member verification successful information or member verification failure information; The dining room management server is proved to be successful information with the member and sends to dining room customer service terminal, and control dining room customer service terminal is notified guest's member verification success of having dinner; Perhaps, the dining room management server sends to dining room customer service terminal with member's authentication failed information, and control dining room customer service terminal is notified guest's member verification failure of having dinner;
(3) described member's account management information comprises that member registration object information, membership information upgrade at least one in object information, membership information Query Result information or the member's number of the account deregistration information; The dining room management server sends to dining room customer service terminal with described member verification information, and control dining room customer service terminal is notified to the guest that has dinner;
(4) the dining room management server sends to dining room customer service terminal with described terminal menu synchronizing information, and the existing menu data of control dining room customer service terminal updating terminal;
(5) the dining room management server sends to dining room customer service terminal with described terminal running state adjustment information, and control dining room customer service terminal is adjusted the running status of terminal.
Preferably, the dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services, the food and drink Website server receives described dining room management state information or described guest's information on services, and described dining room management state information or described guest's information on services are published to the internet comprise following at least one:
(1) the dining room management server sends to the food and drink Website server with described vegetable sales statistics information, and the food and drink Website server receives described vegetable sales statistics information, and described vegetable sales statistics information is published to the internet;
(2) the dining room management server sends to the food and drink Website server with described vegetable evaluation information, and the food and drink Website server receives described vegetable evaluation information, and described vegetable evaluation information is published to the internet;
(3) the dining room management server sends to the food and drink Website server with described member's condition of consumption information, the food and drink Website server receives described member's condition of consumption information, and with the information updating of described member's condition of consumption to the internet, inquire about for this dining room member;
(4) the dining room management server sends to the food and drink Website server with described member's favor information, and the food and drink Website server receives described member's favor information, and described member's favor information is updated to the internet, inquires about for this dining room member.
Preferably, correspondent advertisement information comprises at least one item in universal advertising information or the accurate advertisement information;
Described universal advertising information is meant the advertising message at each guest that has dinner;
Described accurate advertisement information is meant according to the guest's that has dinner age bracket, sex, bodily form feature or taste to have dinner being fit to of the providing advertising message of guest's age bracket, sex, bodily form feature or taste of the guest that has dinner.
Preferably, the dining room management server provides the timely service that comprises advertising service to comprise following at least one according to described three data to the guest that has dinner:
(1) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The dining room management server sends universal advertising information according to seats in a restaurant, guest place information to the dining room customer service terminal that place, seats in a restaurant, guest place is provided with, and is that the guest provides universal advertising to control this system dining room customer service terminal;
(2) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's gender data of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's gender data is provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of the guest's sex that is fit to have dinner, and is the accurate advertisement that the guest provides the guest's sex that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of the described guest's sex that is fit to have dinner comprises male sex's advertising message and/or women's advertising message; Described women's advertising message comprises: at least one item in vegetable advertising message, mother and baby's articles for use advertising message, articles for children advertising message, advertisement for cosmetics information, clothes, shoes and hats advertising message, diet products advertising message or the gymnasium advertising message; Described male sex's advertising message comprises: at least one item in electronic product advertising message, sports tournament advertising message or the automotive advertising information;
(3) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's age bracket data of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's age bracket data are provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of the guest's age bracket that is fit to have dinner, and is the accurate advertisement that the guest provides the guest's age bracket that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of the described guest's age bracket that is fit to have dinner comprises children's advertising message and/or old man's advertising message; Described children's advertising message comprises: at least one item of articles for children advertising message, recreation ground advertising message or western fast food advertising message; Described old advertising message comprises: health products advertising message, vegetable advertising message or old articles for use advertising message;
(4) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's bodily form characteristic of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's bodily form characteristic is provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of guest's bodily form feature that is fit to have dinner, and is the accurate advertisement that the guest provides guest's bodily form feature that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of described guest's bodily form feature that is fit to have dinner comprises diet products advertising message and/or gymnasium advertising message;
(5) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
Described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises vegetable information that the guest orders; The dining room management server is determined vegetable information that the guest orders according to the described guest data of ordering dishes;
The dining room management server is determined the guest that has dinner according to vegetable information that the guest orders and is liked to eat the style of cooking, like to eat the style of cooking according to the described guest of having dinner again, and default dining room vegetable data is determined and are fit to have dinner guest's body taste vegetable on the management server of dining room; And then, according to described guest's body taste vegetable that is fit to have dinner, and the information dining room customer service terminal that is provided with to seats in a restaurant, guest place place in seats in a restaurant, guest place sends the accurate advertisement information of guest's body taste vegetable that is fit to have dinner, and is the vegetable that the guest provides guest's body taste that is fit to have dinner to control this system dining room customer service terminal.
Preferably, this system also comprises:
The food and drink Website server receives guest's make a reservation data and/or seats in a restaurant subscription data by the internet, and described data and/or the seats in a restaurant subscription data of making a reservation sent to the dining room management server;
The dining room management server receives described data and/or the seats in a restaurant subscription data of making a reservation, and described data and/or the seats in a restaurant subscription data of making a reservation analyzed, thereby determines guest's the information of making a reservation and/or seats in a restaurant subscription information.
Preferably, the seats in a restaurant subscription information comprises predetermined seats in a restaurant information, is scheduled at least one in time for eating meals or the predetermined vegetable accordingly;
The dining room management server is determined the dining room customer service terminal that place, predetermined seats in a restaurant is provided with according to default dining room terminal distributed intelligence and described predetermined seats in a restaurant information, and sends seats in a restaurant preset parameter to this dining room customer service terminal in the fixed time before predetermined time for eating meals arrives;
This dining room customer service terminal receives described seats in a restaurant preset parameter, and enters the predetermined alert state in seats in a restaurant according to described seats in a restaurant preset parameter, to remind this seats in a restaurant of guest scheduled.
Preferably, corresponding food and drink Website server and dining room management server are same server.
As seen from the above technical solution provided by the invention, the based on network intelligent dining room system that provides of the embodiment of the invention obtains terminal operating data, vegetable data by dining room customer service terminal and the guest's data and send the dining room management server to of having dinner; The dining room management server is determined dining room management state information and guest's information on services according to described three data, and guest's information on services that will comprise advertising message sends to dining room customer service terminal, is that the guest provides the timely service that comprises advertising service with control dining room customer service terminal; Simultaneously, the dining room management server sends to the food and drink Website server with dining room management state information or guest's information on services, and is published to the internet by the food and drink Website server, for browsing; This shows that the embodiment of the invention has set up that a set-off people orders dishes, the inner advertising in dining room, web advertisement propaganda are the automatic management platform of one, has not only improved service quality, has enlarged enterprise's influence power, and saved human cost.In addition, the advertising service that the embodiment of the invention provides can be the advertisement of other companies, thereby makes food and beverage enterprise increase the income of advertising.
Description of drawings
In order to be illustrated more clearly in the technical scheme of the embodiment of the invention, the accompanying drawing of required use is done to introduce simply in will describing embodiment below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite of not paying creative work, can also obtain other accompanying drawings according to these accompanying drawings.
The structural representation one of the based on network intelligent dining room system that Fig. 1 provides for the embodiment of the invention;
The structural representation two of the based on network intelligent dining room system that Fig. 2 provides for the embodiment of the invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on embodiments of the invention, those of ordinary skills belong to protection scope of the present invention not making the every other embodiment that is obtained under the creative work prerequisite.
At first, need to prove that the described food and beverage enterprise of the embodiment of the invention includes but not limited to: food and drink places such as hotel, restaurant, dining room, restaurant, fast food restaurant, coffee shop, chain hotel; The embodiment of the invention provided, and based on network intelligent dining room system can be used for any one above-mentioned food and drink place; Only be that example describes in the present specification, but this does not constitute limiting the scope of the invention with the dining room.
Embodiment below in conjunction with accompanying drawing based on network intelligent dining room system to the embodiment of the invention provided is described in detail.
As depicted in figs. 1 and 2, based on network intelligent dining room system that the embodiment of the invention provided, its concrete structure can comprise a plurality of dining room customer service terminals of food and drink Website server, at least one dining room management server and dining room management service management;
Particularly, in actual applications, the embodiment of the invention provides, and based on network intelligent dining room system can adopt following several embodiments:
(1) as shown in Figure 1, this system can comprise a plurality of dining room customer service terminals of a food and drink Website server, a plurality of dining rooms management server and each dining room management service management; For example: each StoreFront of a chain restaurant is equipped with a plurality of dining room customer service terminals of a dining room management server and this dining room management service management, and these StoreFronts are shared same food and drink Website server;
(2) as shown in Figure 2, this system can comprise a plurality of dining room customer service terminals of a food and drink Website server, a dining room management server and this dining room management service management; For example: a dining room is provided with a plurality of dining room customer service terminals of a dining room management server and this dining room management service management, and monopolizes a food and drink Website server;
(3) this system can comprise a plurality of dining room customer service terminals of a server and this server admin; Wherein, this server has that two independently functional modules---a functional module can be finished the function of food and drink Website server, and another functional module can be finished the function of dining room management server; For example: a dining room is provided with a server that has food and drink Website server and dining room management server function concurrently, and all the dining room customer service terminals in the dining room in this server admin.
For making technical solutions according to the invention and technique effect complete display more, be described in detail below in conjunction with the operating mechanism of accompanying drawing to the embodiment of the invention.
As depicted in figs. 1 and 2, based on network intelligent dining room system that the embodiment of the invention provided, its operating mechanism is as follows:
(1) side of dining room customer service terminal
Dining room customer service terminal is obtained terminal operating data, vegetable data and the guest's data of having dinner, and sends described three data to the dining room management server.
Wherein, relevant terminal service data, vegetable data and the guest's data of having dinner can comprise following at least one:
(1) the relevant terminal service data can comprise at least one item in terminal distinguishing identifier or the terminal running state data;
The relevant terminal running state data can comprise at least a in holding state data, sleep state data or the off-mode data
(2) corresponding vegetable data can comprise order dishes in data, the existing menu data of terminal or the vegetable evaluating data at least one of guest;
1. the corresponding guest data of ordering dishes can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders;
2. the existing menu data of relevant terminal can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of the existing menu of terminal;
(3) the guest's data of having dinner accordingly can comprise guest have dinner in guest's data, guest's identification data or the membership information management data at least one of seats in a restaurant data, deskmate that have dinner;
1. the corresponding guest seats in a restaurant data of having dinner can comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest;
2. the corresponding deskmate guest's data of having dinner can comprise deskmate disseat in the status data at least one of guest's people's logarithmic data, gender data, age bracket data, bodily form characteristic or take one's seat that have dinner;
3. corresponding guest's identification data can comprise at least one in guest's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data or the account information verification msg;
4. corresponding membership information management data can comprise that more new data, membership information data query or member's number of the account are nullified in the data at least one for member registration data, membership information.
Particularly, corresponding dining room customer service terminal is obtained at least a in the following scheme of can adopting of terminal operating data, vegetable data and the guest's data of having dinner:
(1) customer service terminal in dining room can be provided with existing input equipments such as keyboard, touch-screen, button or knob, waiter can be input to customer service terminal in dining room with related data by these input equipments after observation or inquiry, also can directly by these input equipments related data be imported dining room customer service terminal by the guest that has dinner; For example: the numbering data of vegetable that the guest orders, name data, account information verification msg, member registration data, membership information is new data more, membership information data query, member's number of the account are nullified data, and guest have dinner numbering data, name data or the position coordinate data etc. of seats in a restaurant;
(2) customer service terminal in dining room can be provided with the first-class existing image capture device of shooting, and customer service terminal in dining room can be obtained relevant view data by these image capture devices; For example: guest's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data, the numbering data of vegetable that the guest orders, name data, bar code data, image data, and deskmate have dinner guest's people's logarithmic data, gender data, bodily form characteristic, the status data etc. that disseats of taking one's seat;
(3) customer service terminal in dining room can be provided with existing sound collection equipment such as microphone, and customer service terminal in dining room can be obtained relevant voice data by these sound collection equipment; For example: the speech data of vegetable that the guest orders etc.;
(4) customer service terminal in dining room can be provided with existing sign inspection machines such as fingerprint identification device, and customer service terminal in dining room can be obtained guest's body sign data by these sign inspection machines; For example: guest's fingerprint image data, fingerprint image characteristics data etc.;
(5) customer service terminal in dining room can be provided with existing bar code checkout equipments such as bar code scanner, and customer service terminal in dining room can be obtained relevant numbering data by these bar code checkout equipments; For example: the bar code data of vegetable that the guest orders etc.
Further, sending described three data to the dining room management server accordingly can realize by the mode of wire transmission, also can realize by Wireless transmission mode; Corresponding wire transmission can adopt at least a in Ethernet transmission of the prior art, universal serial bus transmission or the parallel bus transmission; Corresponding wireless transmission can adopt at least a in Bluetooth transmission of the prior art, Infrared Transmission or the Wi-Fi transmission.
(2) side of dining room management server
First:
The dining room management server receives described three data, and determines dining room management state information and guest's information on services of service is provided for the guest that has dinner according to described three data.
Wherein, corresponding dining room management state information and guest's information on services can comprise following at least one:
(1) corresponding dining room management state information can comprise in vegetable sales statistics information, the vegetable evaluation information at least one;
(2) corresponding guest's information on services can comprise that advertising message, vegetable information that the guest orders, seats in a restaurant, guest place information, deskmate guest information, guest consume at least one in bill information, member verification information, membership service information, terminal menu synchronizing information, the terminal running state adjustment information;
1. correspondent advertisement information can comprise at least one item in universal advertising information or the accurate advertisement information; Corresponding universal advertising information is meant the advertising message at each guest that has dinner; Corresponding accurate advertisement information is meant according to the guest's that has dinner age bracket, sex, bodily form feature or taste to have dinner being fit to of the providing advertising message of guest's age bracket, sex, bodily form feature or taste of the guest that has dinner.
2. corresponding deskmate guest information can comprise at least one item in deskmate guest's number, sex, the age or the situation of disseating of taking one's seat;
3. corresponding member verification information can comprise member verification successful information and/or member verification failure information;
4. corresponding membership service information can comprise at least one in member's condition of consumption information, member's favor information or the member's account management information; Corresponding member's account management information can comprise that member registration object information, membership information upgrade at least one in object information, membership information Query Result information or the member's number of the account deregistration information;
5. corresponding guest consumes at least one in item information, item unit price information or the total price information that bill information can comprise that the guest consumes;
Particularly, the dining room management server is determined dining room management state information and can be comprised following at least one for the guest that has dinner provides guest's information on services of service according to described three data accordingly:
(1) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest;
Can be preset with seats in a restaurant, dining room distributed data on the management server of dining room, this seats in a restaurant, dining room distributed data can comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest;
The dining room management server compares the described guest seats in a restaurant data of having dinner with default seats in a restaurant, dining room distributed data, thereby determine seats in a restaurant, guest place information, and be notified to waiter, think that the guest that has dinner provides services such as sending drinks, beverage, vegetable, free tea.
(2) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders;
Can be preset with dining room vegetable data on the management server of dining room, these dining room vegetable data can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders;
Data are name datas of vegetable that the guest orders if corresponding guest orders dishes, then the dining room management server directly with these name datas as vegetable information that the guest orders, and be notified to the kitchen and make;
Data are numbering data of vegetable that the guest orders if corresponding guest orders dishes, then the dining room management server compares dining room vegetable data default on the numbering data of vegetable that the guest orders and the dining room management server, thereby determine the name data of vegetable that the guest orders, and with these name datas as vegetable information that the guest orders, make to be notified to the kitchen;
Data are bar code data, image data, speech data or the video data of vegetable that the guest orders if corresponding guest orders dishes, after then the dining room management server carries out Treatment Analysis with these bar code datas, image data, speech data or video data, again with the dining room management server on default dining room vegetable data compare, thereby determine the name data of vegetable that the guest orders, and with these name datas as vegetable information that the guest orders, make to be notified to the kitchen.
(3) order dishes accordingly that to determine the process of accurate advertisement as follows for data according to the guest:
The dining room management server is determined the guest that has dinner according to vegetable information that the guest orders and is liked to eat the style of cooking, determine in conjunction with dining room vegetable data default on the management server of dining room again and be fit to have dinner guest's body taste vegetable, and this guest's body taste vegetable that is fit to have dinner is sent to dining room customer service terminal as accurate advertisement information.
(4) described vegetable data comprise guest's data of ordering dishes;
Dining room vegetable data default on the management server of dining room can also comprise dining room vegetable price data;
The dining room management server is determined the guest and is consumed bill information according to guest's default dining room vegetable price data of ordering dishes on data and the dining room management server;
(5) described vegetable data comprise guest's data of ordering dishes;
The dining room management server is determined vegetable information that the guest orders according to guest's data of ordering dishes, and by vegetable information that described guest orders is carried out statistic of classification, thereby determine the vegetable sales statistics information of every kind of vegetable; The dining room can be determined guest's attention rate of every kind of vegetable and make every kind of required raw-material amount of stocking up of vegetable according to the vegetable sales statistics information of every kind of vegetable, thereby distributes foundation for the dining room provides the management of financial resources, material resources and a manpower; Advertising can also be carried out according to the vegetable sales statistics information of every kind of vegetable in the dining room, to enlarge the popularity in dining room.
(6) described vegetable data comprise the vegetable evaluating data;
The dining room management server can be determined the vegetable evaluation information of guest to orderring vegetable according to the vegetable evaluating data; The dining room can be determined the Pros and Cons of self according to the vegetable evaluation information, to carry out structural adjustment, improves the market competitiveness; Advertising can also be carried out according to the vegetable evaluation information in the dining room, to enlarge the popularity in dining room.
(7) described terminal operating data comprise termination environment branch sign; Described vegetable data comprise the existing menu data of terminal; The existing menu data of described terminal can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of the existing menu of terminal;
Can be preset with vegetable data to be updated on the management server of dining room, these vegetable data to be updated can comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Corresponding vegetable data to be updated can only comprise the renewal that former dining room vegetable data are carried out, and also can comprise the dining room vegetable data that the dining room is whole;
The dining room management server identifies according to the terminal distinguishing identifier and carries out the dining room customer service terminal that menu data upgrades, and vegetable data to be updated default on existing menu data of terminal and the dining room management server are compared, thereby determine at the terminal menu synchronizing information of specifying dining room customer service terminal;
(8) described terminal operating data comprise termination environment branch sign and terminal running state data; Described terminal running state data comprise at least a in holding state data, sleep state data or the off-mode data;
Can be set with terminal running state on the management server of dining room and adjust data, this terminal running state is adjusted data can comprise at least a in holding state data, sleep state data or the off-mode data;
The dining room management server identifies according to the terminal distinguishing identifier and carries out the dining room customer service terminal that running status is adjusted, and determine this dining room customer service terminal terminal running state this moment according to the terminal running state data, adjust data according to terminal running state default on the management server of dining room again and determine the terminal running state adjustment information; The running status adjustment can be carried out to all or part of dining room customer service terminal as required in the dining room;
(9) the described guest's of having dinner data comprise guest's identification data; Described guest's identification data can comprise at least one in guest's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data or the account information verification msg;
Can preserve membership's recognition data on the management server of dining room, this membership's recognition data can comprise at least one in member's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data or the account information verification msg;
The dining room management server compares by the membership's recognition data that will preserve on guest's identification data and the dining room management server, thereby determines this guest's that has dinner member verification information; If there are the data that conform to these guest's identification data in membership's recognition data of preserving on the management server of dining room, then this guest is the dining room member, and promptly Ci Shi member verification information is the member verification successful information; Otherwise this guest is not the dining room member, and promptly Ci Shi member verification information is the member verification failure information;
Described guest's information on services comprises membership service information; Described membership service information can comprise at least one in member's condition of consumption information, member's favor information or the member's account management information; For the dining room member:
The guest that A, dining room management server can in time be preserved the each consumption of dining room member consumes bill information, and carries out statistical study by the guest being consumed bill information, thereby determines member's condition of consumption information of the each consumption of dining room member; And then the dining room management server can be determined member's favor information of every dining room member according to member's condition of consumption information and the default preferential standard of member, thinks that every dining room member provides preferential;
B, the described guest's of having dinner data comprise the membership information management data; Described membership information management data comprises that more new data, membership information data query or member's number of the account are nullified in the data at least one for member registration data, membership information; The dining room management server can be determined member's account management information of this guest that has dinner according to the membership information management data; Corresponding member's account management information comprises that member registration object information, membership information upgrade at least one in object information, membership information Query Result information or the member's number of the account deregistration information;
(10) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner;
The dining room management server is determined seats in a restaurant, guest place information according to guest's seats in a restaurant data of having dinner, and the dining room customer service terminal that is provided with to place, seats in a restaurant, guest place sends universal advertising information; Corresponding universal advertising information is the advertising message at each guest that has dinner; For example: at dining room vegetable recommendation information, mother and baby's articles for use series advertisements information, articles for children series advertisements information, toiletries advertising message, clothes, shoes and hats series advertisements information, diet products series advertisements information or gymnasium series advertisements information of each guest that has dinner or the like.
(11) the described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner people's logarithmic data of guest of deskmate;
Have dinner people's logarithmic data of guest of corresponding deskmate can be image data;
The dining room management server carries out processing and identification by people's logarithmic data of guest that the deskmate of picture form is had dinner, thereby determines deskmate guest's number, and is notified to waiter, thinks that the guest that has dinner provides services such as sending tableware, free tea, the present of having dinner;
(12) the described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise deskmate disseat in the status data at least one of guest's gender data, age bracket data, bodily form characteristic or take one's seat that have dinner;
Corresponding deskmate guest's gender data, age bracket data, bodily form characteristic or take one's seat deskmate such as the status data guest's data of having dinner that disseat of having dinner can be image data;
The dining room management server carries out processing and identification by guest's that the deskmate of picture form is had dinner gender data, age bracket data or bodily form characteristic, thereby determine deskmate guest's sex, age bracket (for example: old, children) or bodily form feature (for example: guest's build obesity), think that the guest that has dinner provides the accurate advertisement service;
Further, accordingly can comprise following at least one according to the deskmate process that guest's data determine accurate advertisement of having dinner:
1. the dining room management server sends the accurate advertisement information of the guest's sex that is fit to have dinner according to have dinner dining room customer service terminal that guest's gender data is provided with to seats in a restaurant, guest place place of deskmate;
Wherein, be fit to accordingly the to have dinner accurate advertisement information of guest's sex can comprise male sex's advertising message and/or women's advertising message; Corresponding women's advertising message can comprise: at least one item in vegetable advertising message, mother and baby's articles for use advertising message, articles for children advertising message, advertisement for cosmetics information, clothes, shoes and hats advertising message, diet products advertising message or the gymnasium advertising message; Corresponding male sex's advertising message can comprise: at least one item in electronic product advertising message, sports tournament advertising message or the automotive advertising information;
2. the dining room management server sends the accurate advertisement information of the guest's age bracket that is fit to have dinner according to have dinner dining room customer service terminal that guest's age bracket data are provided with to seats in a restaurant, guest place place of deskmate;
The accurate advertisement information of guest's age bracket of being fit to accordingly to have dinner can comprise children's advertising message and/or old man's advertising message; Corresponding children's advertising message can comprise: at least one item of articles for children advertising message, recreation ground advertising message or western fast food advertising message; Corresponding old advertising message can comprise: health products advertising message, vegetable advertising message or old articles for use advertising message;
3. the dining room management server sends the accurate advertisement information of guest's bodily form feature that is fit to have dinner according to have dinner dining room customer service terminal that guest's bodily form characteristic is provided with to seats in a restaurant, guest place place of deskmate;
The accurate advertisement information of guest's bodily form feature of being fit to accordingly to have dinner can comprise diet products advertising message and/or gymnasium advertising message.
Second portion:
The dining room management server sends to dining room customer service terminal with guest's information on services, and control dining room customer service terminal provides timely service for the guest that has dinner;
Particularly, corresponding dining room management server sends to dining room customer service terminal with guest's information on services, and control dining room customer service terminal comprises following at least one for the guest that has dinner provides timely service:
(1) described guest consumes the bill packets of information and draws together in item information, item unit price information or the total price information of guest consumption at least one; The dining room management server is consumed bill information with described guest and is sent to dining room customer service terminal, and control dining room customer service terminal is notified to the guest that has dinner;
(2) described member verification information comprises member verification successful information or member verification failure information; The dining room management server is proved to be successful information with the member and sends to dining room customer service terminal, and control dining room customer service terminal is notified guest's member verification success of having dinner; Perhaps, the dining room management server sends to dining room customer service terminal with member's authentication failed information, and control dining room customer service terminal is notified guest's member verification failure of having dinner;
(3) described member's account management information comprises that member registration object information, membership information upgrade at least one in object information, membership information Query Result information or the member's number of the account deregistration information; The dining room management server sends to dining room customer service terminal with described member verification information, and control dining room customer service terminal is notified to the guest that has dinner;
(4) the dining room management server sends to dining room customer service terminal with described terminal menu synchronizing information, and the existing menu data of control dining room customer service terminal updating terminal;
(5) the dining room management server sends to dining room customer service terminal with described terminal running state adjustment information, and control dining room customer service terminal is adjusted the running status of terminal;
(6) the dining room management server sends to dining room customer service terminal with universal advertising information, and control dining room customer service terminal provides universal advertising information for the guest that has dinner;
(7) management server will be fit to the to have dinner accurate advertisement information of guest's sex, age bracket or bodily form feature in dining room sends to dining room customer service terminal, and control dining room customer service terminal provides the accurate advertisement information of be fit to have dinner guest's sex, age bracket or bodily form feature for the guest that has dinner;
(8) management server guest's body taste vegetable that will be fit to have dinner in dining room sends to dining room customer service terminal, and control dining room customer service terminal is fit to have dinner guest's body taste vegetable for the guest that has dinner provides.
Further, the dining room management server can be controlled dining room customer service terminal by wire transmission or Wireless transmission mode; Corresponding wire transmission can adopt at least a in Ethernet transmission of the prior art, universal serial bus transmission or the parallel bus transmission; Corresponding wireless transmission can adopt at least a in Bluetooth transmission of the prior art, Infrared Transmission or the Wi-Fi transmission.
Third part:
The dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services;
Particularly, corresponding dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services and can comprise following at least one:
(1) the dining room management server sends to the food and drink Website server with above-mentioned vegetable sales statistics information;
(2) the dining room management server sends to the food and drink Website server with above-mentioned vegetable evaluation information;
(3) the dining room management server sends to the food and drink Website server with above-mentioned member's condition of consumption information;
(4) the dining room management server sends to the food and drink Website server with above-mentioned member's favor information.
Further, the dining room management server can send to the food and drink Website server with described dining room management state information or described guest's information on services by wire transmission or Wireless transmission mode; Corresponding wire transmission can adopt at least a in Ethernet transmission of the prior art, universal serial bus transmission or the parallel bus transmission; Corresponding wireless transmission can adopt at least a in Bluetooth transmission of the prior art, Infrared Transmission or the Wi-Fi transmission.
(3) side of food and drink Website server
First:
The food and drink Website server receives dining room management state information or the described guest's information on services that the dining room management server sends, and described dining room management state information or described guest's information on services are published to the internet, for browsing.
Particularly, corresponding food and drink Website server receives dining room management state information or the described guest's information on services that the dining room management server sends, and described dining room management state information or described guest's information on services is published to the internet, comprise following at least one for browsing:
(1) the food and drink Website server receives the vegetable sales statistics information that the dining room management server sends, and described vegetable sales statistics information is published to the internet, for browsing;
(2) the food and drink Website server receives the vegetable evaluation information that the dining room management server sends, and described vegetable evaluation information is published to the internet, for browsing;
(3) the food and drink Website server receives member's condition of consumption information that the dining room management server sends, and the internet is arrived in the information updating of described member's condition of consumption, inquires about for this dining room member;
(4) the food and drink Website server receives member's favor information that the dining room management server sends, and described member's favor information is updated to the internet, inquires about for this dining room member.
Second portion:
The food and drink Website server receives guest's make a reservation data and/or seats in a restaurant subscription data by the internet, and described data and/or the seats in a restaurant subscription data of making a reservation sent to the dining room management server;
The dining room management server receives make a reservation data and/or the seats in a restaurant subscription data that the food and drink Website server sends, and described data and/or the seats in a restaurant subscription data of making a reservation analyzed, thereby determines guest's the information of making a reservation and/or seats in a restaurant subscription information.
Wherein, the seats in a restaurant subscription information comprises predetermined seats in a restaurant information, is scheduled at least one in time for eating meals or the predetermined vegetable accordingly;
Particularly, the dining room management server is determined the dining room customer service terminal that place, predetermined seats in a restaurant is provided with according to default dining room terminal distributed intelligence and described predetermined seats in a restaurant information, and sends seats in a restaurant preset parameter to this dining room customer service terminal in the fixed time before predetermined time for eating meals arrives; This dining room customer service terminal receives described seats in a restaurant preset parameter, and enters the predetermined alert state in seats in a restaurant according to described seats in a restaurant preset parameter, to remind this seats in a restaurant of guest scheduled; For example: customer service terminal in dining room can be provided with warning lamp, display screen and/or instantaneous speech power, when certain guest arrived the reservation seats in a restaurant in the fixed time before predetermined time for eating meals arrives, this dining room customer service terminal was pointed out by flash caution, Online Video output character and/or is reminded the guest that this seats in a restaurant is scheduled by instantaneous speech power output voice suggestion.
One of ordinary skill in the art will appreciate that all or part of flow process that realizes in the foregoing description method, be to instruct relevant hardware to finish by computer program, described program can be stored in the computer read/write memory medium, this program can comprise the flow process as the embodiment of above-mentioned each side method when carrying out.Wherein, described storage medium can be magnetic disc, CD, read-only storage memory body (Read-Only Memory, ROM) or at random store memory body (Random Access Memory, RAM) etc.
For making the purpose, technical solutions and advantages of the present invention clearer, enumerate embodiment below also in conjunction with the accompanying drawings, the embodiment of the invention is described in further detail.
Embodiment one
As shown in Figure 2, a kind of based on network intelligent dining room system that certain dining room has adopted that the embodiment of the invention provided, be provided with a plurality of dining room customer service terminals of a dining room management server and this dining room management service management in the dining room, and monopolize a food and drink Website server; Wherein, each dining table in dining room is provided with a dining room customer service terminal.
Dining room customer service terminal is provided with a camera and a touch-screen, can obtain terminal operating data, vegetable data and the guest's data of having dinner, and sends described three data to the dining room management server.
The dining room management server can receive described three data, and determines guest's seats in a restaurant data of having dinner according to described three data, vegetable information that the guest orders, the guest consumes bill information, the vegetable sales statistics information of every kind of vegetable, the vegetable evaluation information, deskmate guest information, member verification information, membership service information, terminal menu synchronizing information, the terminal running state adjustment information, universal advertising information, the accurate advertisement information of guest's sex is fit to have dinner, the accurate advertisement information of guest's age bracket is fit to have dinner, be fit to have dinner the accurate advertisement information of guest's bodily form feature and guest's body taste vegetable that is fit to have dinner;
The dining room management server can be with universal advertising information, the accurate advertisement information of the accurate advertisement information of the guest's sex that is fit to have dinner, the guest's age bracket that is fit to have dinner, be fit to have dinner the accurate advertisement information of guest's bodily form feature and/or guest's body taste vegetable that is fit to have dinner send to dining room customer service terminal, are that the guest provides advertising service with control dining room customer service terminal;
The dining room management server can send to dining room customer service terminal with terminal menu synchronizing information or terminal running state adjustment information, with control dining room customer service terminal updating menu or adjustment running status;
The dining room management server can send to dining room customer service terminal with member's authorization information or membership service information, with control dining room customer service terminal member's authorization information or membership service information is notified to the guest that has dinner;
The dining room management server can send to the food and drink Website server with vegetable sales statistics information, vegetable evaluation information, member's condition of consumption information and/or member's favor information.
The food and drink Website server can receive described vegetable sales statistics information, vegetable evaluation information, member's condition of consumption information and/or member's favor information, and these information are published to the internet, for browsing.
In addition, the food and drink Website server can also receive guest's make a reservation data and/or seats in a restaurant subscription data by the internet, and described data and/or the seats in a restaurant subscription data of making a reservation sent to the dining room management server; The dining room management server receives make a reservation data and/or the seats in a restaurant subscription data that the food and drink Website server sends, and described data and/or the seats in a restaurant subscription data of making a reservation analyzed, thereby determines guest's the information of making a reservation and/or seats in a restaurant subscription information.
Particularly, the seats in a restaurant subscription information comprises predetermined seats in a restaurant information, is scheduled at least one in time for eating meals or the predetermined vegetable accordingly; The dining room management server is determined the dining room customer service terminal that place, predetermined seats in a restaurant is provided with according to default dining room terminal distributed intelligence and described predetermined seats in a restaurant information, and sends seats in a restaurant preset parameter to this dining room customer service terminal in the fixed time before predetermined time for eating meals arrives; This dining room customer service terminal receives described seats in a restaurant preset parameter, and enters the predetermined alert state in seats in a restaurant according to described seats in a restaurant preset parameter, to remind this seats in a restaurant of guest scheduled.
One of ordinary skill in the art will appreciate that all or part of flow process that realizes in the foregoing description method, be to instruct relevant hardware to finish by computer program, described program can be stored in the computer read/write memory medium, this program can comprise the flow process as the embodiment of above-mentioned each side method when carrying out.Wherein, described storage medium can be magnetic disc, CD, read-only storage memory body (Read-Only Memory, ROM) or at random store memory body (Random Access Memory, RAM) etc.
The realization of the embodiment of the invention has set up that a set-off people orders dishes, the inner advertising in dining room, web advertisement propaganda are the automatic management platform of one, has not only improved service quality, has enlarged enterprise's influence power, and saved human cost.In addition, the advertising service that the embodiment of the invention provides can be the advertisement of other companies, thereby makes food and beverage enterprise increase the income of advertising.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection domain of claims.

Claims (10)

1. a based on network intelligent dining room system is characterized in that, comprising: a plurality of dining room customer service terminals of food and drink Website server, at least one dining room management server and dining room management service management;
Dining room customer service terminal is obtained terminal operating data, vegetable data and the guest's data of having dinner, and sends described three data to the dining room management server;
The dining room management server receives described three data, and determines dining room management state information and guest's information on services of service is provided for the guest that has dinner according to described three data;
Described guest's information on services comprises advertising message;
The dining room management server will comprise that guest's information on services of advertising message sends to dining room customer service terminal, and control dining room customer service terminal provides the timely service that comprises advertising service for the guest that has dinner; Simultaneously, the dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services;
The food and drink Website server receives described dining room management state information or described guest's information on services, and described dining room management state information or described guest's information on services are published to the internet, for browsing.
2. based on network intelligent dining room according to claim 1 system, it is characterized in that described guest's information on services comprises that also vegetable information that the guest orders, seats in a restaurant, guest place information, deskmate guest information, guest consume at least one in bill information, member verification information, membership service information, terminal menu synchronizing information, the terminal running state adjustment information;
Described dining room management state information comprises at least one in vegetable sales statistics information, the vegetable evaluation information.
3. based on network intelligent dining room according to claim 2 system is characterized in that the dining room management server is determined dining room management state information and comprised following at least one for the guest that has dinner provides guest's information on services of service according to described three data:
(1) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises vegetable information that the guest orders; The dining room management server is determined vegetable information that the guest orders according to the described guest data of ordering dishes;
(2) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
(3) the described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise deskmate disseat in the status data at least one of guest's people's logarithmic data, gender data, age bracket data, bodily form characteristic or take one's seat that have dinner; Described guest's information on services comprises deskmate guest information; The dining room management server is determined in number, sex, the age that comprises the deskmate guest or the situation of disseating of taking one's seat at least one deskmate guest information according to the deskmate guest's data of having dinner;
(4) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises that the guest consumes bill information; The dining room management server is determined the guest and is consumed bill information according to order dishes data and default dining room vegetable price data of guest;
(5) the described guest's of having dinner data comprise guest's identification data; Described guest's identification data comprise at least one in guest's face image data, face-image characteristic, fingerprint image data, fingerprint image characteristics data or the account information verification msg; Described guest's information on services comprises member verification information; The dining room management server is determined this guest's that has dinner member verification information according to guest's identification data;
Described member verification information comprises the member verification successful information; Described guest's information on services comprises membership service information; Described membership service information comprises at least one in member's condition of consumption information, member's favor information or the member's account management information; For member verification information is the guest that has dinner of member verification successful information:
A, described vegetable data comprise guest's data of ordering dishes; The dining room management server is determined the guest and is consumed bill information according to order dishes data and default dining room vegetable price data of guest; Simultaneously, the guest that the dining room management server is in time preserved the each consumption of dining room member consumes bill information, and carries out statistical study by the guest being consumed bill information, thereby determines member's condition of consumption information of the each consumption of dining room member; And then the dining room management server is determined member's favor information of dining room member according to described member's condition of consumption information and the default preferential standard of member;
B, the described guest's of having dinner data comprise the membership information management data; Described membership information management data comprises that more new data, membership information data query or member's number of the account are nullified in the data at least one for member registration data, membership information; The dining room management server is determined member's account management information of this guest that has dinner according to the membership information management data;
(6) described terminal operating data comprise termination environment branch sign; Described vegetable data comprise the existing menu data of terminal; The existing menu data of described terminal comprises at least a in numbering data, name data, bar code data, image data, speech data or the video data of the existing menu of terminal; Described guest's information on services comprises terminal menu synchronizing information; The dining room management server is according to terminal distinguishing identifier, the existing menu data of terminal, and the vegetable data of presetting on the management server of dining room to be updated are determined the terminal menu synchronizing information at this dining room customer service terminal;
(7) described terminal operating data comprise termination environment branch sign and terminal running state data; Described guest's information on services comprises terminal running state information; Described terminal running state data comprise at least a in holding state data, sleep state data or the off-mode data; The dining room management server is determined this dining room customer service terminal terminal running state this moment according to terminal distinguishing identifier and terminal running state data, again according to this dining room customer service terminal terminal running state this moment, and default terminal running state is adjusted data and is determined the terminal running state adjustment information;
(8) described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described dining room management state information comprises vegetable sales statistics information; The dining room management server is determined vegetable information that the guest orders according to guest's data of ordering dishes, and by vegetable information that described guest orders is carried out statistic of classification, thereby determine the vegetable sales statistics information of every kind of vegetable;
(9) described vegetable data comprise the vegetable evaluating data; Described dining room management state information comprises the vegetable evaluation information; The dining room management server is determined the vegetable evaluation information of guest to orderring vegetable according to the vegetable evaluating data.
4. based on network intelligent dining room according to claim 3 system, it is characterized in that, the dining room management server sends to dining room customer service terminal with guest's information on services, and control dining room customer service terminal comprises following at least one for the guest that has dinner provides timely service:
(1) described guest consumes the bill packets of information and draws together in item information, item unit price information or the total price information of guest consumption at least one; The dining room management server is consumed bill information with described guest and is sent to dining room customer service terminal, and control dining room customer service terminal is notified to the guest that has dinner;
(2) described member verification information comprises member verification successful information or member verification failure information; The dining room management server is proved to be successful information with the member and sends to dining room customer service terminal, and control dining room customer service terminal is notified guest's member verification success of having dinner; Perhaps, the dining room management server sends to dining room customer service terminal with member's authentication failed information, and control dining room customer service terminal is notified guest's member verification failure of having dinner;
(3) described member's account management information comprises that member registration object information, membership information upgrade at least one in object information, membership information Query Result information or the member's number of the account deregistration information; The dining room management server sends to dining room customer service terminal with described member verification information, and control dining room customer service terminal is notified to the guest that has dinner;
(4) the dining room management server sends to dining room customer service terminal with described terminal menu synchronizing information, and the existing menu data of control dining room customer service terminal updating terminal;
(5) the dining room management server sends to dining room customer service terminal with described terminal running state adjustment information, and control dining room customer service terminal is adjusted the running status of terminal.
5. based on network intelligent dining room according to claim 3 system, it is characterized in that, the dining room management server sends to the food and drink Website server with described dining room management state information or described guest's information on services, the food and drink Website server receives described dining room management state information or described guest's information on services, and described dining room management state information or described guest's information on services are published to the internet comprise following at least one:
(1) the dining room management server sends to the food and drink Website server with described vegetable sales statistics information, and the food and drink Website server receives described vegetable sales statistics information, and described vegetable sales statistics information is published to the internet;
(2) the dining room management server sends to the food and drink Website server with described vegetable evaluation information, and the food and drink Website server receives described vegetable evaluation information, and described vegetable evaluation information is published to the internet;
(3) the dining room management server sends to the food and drink Website server with described member's condition of consumption information, the food and drink Website server receives described member's condition of consumption information, and with the information updating of described member's condition of consumption to the internet, inquire about for this dining room member;
(4) the dining room management server sends to the food and drink Website server with described member's favor information, and the food and drink Website server receives described member's favor information, and described member's favor information is updated to the internet, inquires about for this dining room member.
6. according to each described based on network intelligent dining room system in the claim 1 to 5, it is characterized in that described advertising message comprises at least one in universal advertising information or the accurate advertisement information;
Described universal advertising information is meant the advertising message at each guest that has dinner;
Described accurate advertisement information is meant according to the guest's that has dinner age bracket, sex, bodily form feature or taste to have dinner being fit to of the providing advertising message of guest's age bracket, sex, bodily form feature or taste of the guest that has dinner.
7. based on network intelligent dining room according to claim 6 system is characterized in that the dining room management server provides the timely service that comprises advertising service to comprise following at least one according to described three data to the guest that has dinner:
(1) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The dining room management server sends universal advertising information according to seats in a restaurant, guest place information to the dining room customer service terminal that place, seats in a restaurant, guest place is provided with, and is that the guest provides universal advertising to control this system dining room customer service terminal;
(2) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's gender data of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's gender data is provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of the guest's sex that is fit to have dinner, and is the accurate advertisement that the guest provides the guest's sex that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of the described guest's sex that is fit to have dinner comprises male sex's advertising message and/or women's advertising message; Described women's advertising message comprises: at least one item in vegetable advertising message, mother and baby's articles for use advertising message, articles for children advertising message, advertisement for cosmetics information, clothes, shoes and hats advertising message, diet products advertising message or the gymnasium advertising message; Described male sex's advertising message comprises: at least one item in electronic product advertising message, sports tournament advertising message or the automotive advertising information;
(3) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's age bracket data of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's age bracket data are provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of the guest's age bracket that is fit to have dinner, and is the accurate advertisement that the guest provides the guest's age bracket that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of the described guest's age bracket that is fit to have dinner comprises children's advertising message and/or old man's advertising message; Described children's advertising message comprises: at least one item of articles for children advertising message, recreation ground advertising message or western fast food advertising message; Described old advertising message comprises: health products advertising message, vegetable advertising message or old articles for use advertising message;
(4) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
The described guest's of having dinner data comprise the deskmate guest's data of having dinner; The described deskmate guest's data of having dinner comprise have dinner guest's bodily form characteristic of deskmate; The dining room management server is according to seats in a restaurant, guest place information, and have dinner dining room customer service terminal that guest's bodily form characteristic is provided with to seats in a restaurant, guest place place of deskmate sends the accurate advertisement information of guest's bodily form feature that is fit to have dinner, and is the accurate advertisement that the guest provides guest's bodily form feature that is fit to have dinner to control this system dining room customer service terminal;
The accurate advertisement information of described guest's bodily form feature that is fit to have dinner comprises diet products advertising message and/or gymnasium advertising message;
(5) the described guest's of having dinner data comprise guest's seats in a restaurant data of having dinner; The described guest seats in a restaurant data of having dinner comprise have dinner in numbering data, name data or the position coordinate data of seats in a restaurant at least one of guest; Described guest's information on services comprises seats in a restaurant, guest place information; The dining room management server is determined seats in a restaurant, guest place information according to the described guest seats in a restaurant data of having dinner;
Described vegetable data comprise guest's data of ordering dishes; The described guest data of ordering dishes comprise at least a in numbering data, name data, bar code data, image data, speech data or the video data of vegetable that the guest orders; Described guest's information on services comprises vegetable information that the guest orders; The dining room management server is determined vegetable information that the guest orders according to the described guest data of ordering dishes;
The dining room management server is determined the guest that has dinner according to vegetable information that the guest orders and is liked to eat the style of cooking, like to eat the style of cooking according to the described guest of having dinner again, and default dining room vegetable data is determined and are fit to have dinner guest's body taste vegetable on the management server of dining room; And then, according to described guest's body taste vegetable that is fit to have dinner, and the information dining room customer service terminal that is provided with to seats in a restaurant, guest place place in seats in a restaurant, guest place sends the accurate advertisement information of guest's body taste vegetable that is fit to have dinner, and is the vegetable that the guest provides guest's body taste that is fit to have dinner to control this system dining room customer service terminal.
8. according to each described based on network intelligent dining room system in the claim 1 to 5, it is characterized in that, also comprise:
The food and drink Website server receives guest's make a reservation data and/or seats in a restaurant subscription data by the internet, and described data and/or the seats in a restaurant subscription data of making a reservation sent to the dining room management server;
The dining room management server receives described data and/or the seats in a restaurant subscription data of making a reservation, and described data and/or the seats in a restaurant subscription data of making a reservation analyzed, thereby determines guest's the information of making a reservation and/or seats in a restaurant subscription information.
9. based on network intelligent dining room according to claim 8 system is characterized in that described seats in a restaurant subscription information comprises at least one in predetermined seats in a restaurant information, predetermined time for eating meals or the predetermined vegetable;
The dining room management server is determined the dining room customer service terminal that place, predetermined seats in a restaurant is provided with according to default dining room terminal distributed intelligence and described predetermined seats in a restaurant information, and sends seats in a restaurant preset parameter to this dining room customer service terminal in the fixed time before predetermined time for eating meals arrives;
This dining room customer service terminal receives described seats in a restaurant preset parameter, and enters the predetermined alert state in seats in a restaurant according to described seats in a restaurant preset parameter, to remind this seats in a restaurant of guest scheduled.
10. according to each described based on network intelligent dining room system in the claim 1 to 5, it is characterized in that described food and drink Website server and dining room management server are same server.
CN2011100789663A 2011-03-30 2011-03-30 Network-based intelligent restaurant system Pending CN102156915A (en)

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Application publication date: 20110817