CN110675201A - Service information processing method and device - Google Patents
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Abstract
The application discloses a service information processing method and device, relates to the field of computers, and particularly relates to the field of face recognition. The specific implementation scheme is as follows: performing first face recognition on the target user image to obtain a first face recognition result; inquiring a corresponding latest service state according to the first face identification result; and sending service state reminding information to a target terminal under the condition that the latest service state meets the reminding condition. According to the embodiment of the application, manual operation can be reduced, and user experience is improved.
Description
Technical Field
The application relates to the field of computers, in particular to the field of face recognition.
Background
In the fields of consumption and service, such as catering service, hotel service and the like, the situation that reservation, purchase order or mailing and the like are required to be identified is usually involved. Meanwhile, with the development of society, the life rhythm of people is faster and faster, and the requirement on the service quality is higher and higher. Most users want to get a better service experience with higher efficiency. And the occasions needing identity confirmation, such as reservation, purchase order or mailing, and the like, need service personnel and consumers to carry out information interaction for a certain time, influence the experience of the consumers, and are not efficient enough at the same time.
Disclosure of Invention
In order to solve at least one problem in the prior art, embodiments of the present application provide a method and an apparatus for processing service information.
In a first aspect, an embodiment of the present application provides a service information processing method, including:
performing first face recognition on the target user image to obtain a first face recognition result;
inquiring the corresponding latest service state according to the first face identification result;
and sending service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition.
In the embodiment of the application, the user identity is determined by carrying out face recognition on the target user image, then the corresponding latest service state is inquired, the target user and service personnel are not required to carry out information confirmation, the identity confirmation time is saved, the target user can finish consumption as soon as possible or can use more time for experiencing the service, convenience is brought to a service provider, and meanwhile, the consumption experience of the target user is improved.
In one embodiment, the service status includes a dining reservation status; the service state reminding information comprises catering scheduled information; according to the first face recognition result, inquiring the corresponding latest service state, wherein the inquiring comprises the following steps:
determining user identity information according to the first face recognition result;
obtaining a catering preset state according to the user identity information;
under the condition that the latest service state meets the reminding condition, sending service state reminding information to a target terminal, wherein the service state reminding information comprises the following steps:
and sending the catering reservation information to a setting terminal under the condition that the catering reservation state contains effective catering reservation information.
In the embodiment of the application, the preset information can be obtained according to the user identity information, so that the consumer does not need to memorize the information or manually inquire and confirm the information by a waiter, the information confirmation time is saved, and the user experience is improved. Meanwhile, the target user does not need to return identity information such as mobile phone numbers and names to the catering waiter, user experience is improved, and meanwhile the risk of identity information leakage of the target user is reduced.
In one embodiment, before performing first face recognition on a target user image and obtaining a first face recognition result, the method further includes:
performing second face recognition on the target user image to obtain a second face recognition result;
if the user identity corresponding to the second face recognition result exists, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result;
and if the user identity corresponding to the face recognition result does not exist, obtaining the catering preset state, and establishing an association relationship between the catering preset state and the user identity established by adopting the second face recognition result.
In the embodiment of the application, when the target user performs catering booking, the user identity information can be called out in a face recognition mode, so that the target user does not need to manually input a user name and a password, and the operation of the user is saved.
In one embodiment, the meal status includes a settlement status; the dining state reminding information comprises settlement information; according to the face recognition result, inquiring the corresponding latest service state, including:
determining user identity information according to the first face recognition result;
acquiring the settlement state of the dining group where the corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located according to the user identity information;
under the condition that the latest service state meets the reminding condition, sending service state reminding information to a target terminal, wherein the service state reminding information comprises the following steps:
when the settlement state is not settled and the number of the remaining people is a set value, the settlement information is sent to a setting terminal.
In the embodiment of the application, the settlement reminding information is sent to the setting terminal under the condition that the reminding condition is met, so that the reduction of experience brought to diners due to the fact that the order is escaped and whether the order is bought or not is artificially inquired can be avoided. Meanwhile, the memory burden of service personnel can be avoided, the dining experience can be ensured when the passenger flow is large and the service is busy, and the loss of a service party caused by the order escape can be avoided.
In one embodiment, before performing first face recognition on a target user image and obtaining a first face recognition result, the method further includes:
performing third face recognition on the dining image of the target user to obtain a third face recognition result and the dining position of the target user;
acquiring user identity information according to the third face recognition result;
and adding the user identity information into the dining group corresponding to the dining position.
In the embodiment of the application, the dining state is convenient to manage by establishing the dining group, and the current habit of the settlement mode of the diners is met.
In a second aspect, an embodiment of the present application provides a service information processing apparatus, including:
first face identification module: the first face recognition method comprises the steps of carrying out first face recognition on a target user image to obtain a first face recognition result;
the query module: the system comprises a first face recognition module, a second face recognition module and a server, wherein the first face recognition module is used for recognizing a first face;
a sending module: and the service state reminding device is used for sending service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition.
In one embodiment, the service status includes a dining reservation status; the service state reminding information comprises catering scheduled information; the query module comprises:
a first determination unit: the system comprises a first face recognition module, a second face recognition module and a display module, wherein the first face recognition module is used for recognizing a first face;
a predetermined query unit: obtaining a catering preset state according to the user identity information;
the sending module is further configured to:
and sending the catering reservation information to a setting terminal under the condition that the catering reservation state contains effective catering reservation information.
In one embodiment, the apparatus further comprises:
the second face recognition module: the face recognition device is used for carrying out second face recognition on the image of the target user to obtain a second face recognition result;
a first reservation module: if the user identity corresponding to the second face recognition result exists, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result;
a second reservation module: and the catering server is used for acquiring the catering preset state if the user identity corresponding to the second face recognition result does not exist, and establishing an association relation between the catering preset state and the user identity established by adopting the second face recognition result.
In one embodiment, the meal status includes a settlement status; the dining state reminding information comprises settlement information; the query module comprises:
a second determination unit: the face recognition module is used for determining user identity information according to the third face recognition result;
the remaining query units: the system comprises a detection area, a settlement state acquisition unit, a counting unit and a counting unit, wherein the detection area is used for acquiring the settlement state of the dining group where the corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located according to the user identity information;
the sending module is further configured to:
when the settlement state is not settled and the number of the remaining people is a set value, the settlement information is sent to a setting terminal.
In one embodiment, the apparatus further comprises:
the third face recognition module: the meal image processing device is used for carrying out third face recognition on the meal image of the target user to obtain a third face recognition result and the meal position of the target user;
a user identity obtaining module: the face recognition device is used for acquiring user identity information according to the third face recognition result;
a dining set module: the method and the device are used for adding the user identity information into the meal group corresponding to the meal position.
In a third aspect, an embodiment of the present application provides an electronic device, including:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to cause the at least one processor to perform a method provided by any one of the embodiments of the present application.
In a fourth aspect, the present application provides a non-transitory computer-readable storage medium storing computer instructions, where the computer instructions are configured to cause a computer to execute a method provided in any one of the embodiments of the present application.
One embodiment in the above application has the following advantages or benefits: the service efficiency can be improved, and the management cost is reduced. Because the technical means of inquiring the corresponding latest service state according to the face recognition result and sending the service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition is adopted, the technical problems of low service efficiency and poor experience are solved, and the technical effects of improving the service efficiency and reducing the management cost are achieved.
Other effects of the above-described alternative will be described below with reference to specific embodiments.
Drawings
The drawings are included to provide a better understanding of the present solution and are not intended to limit the present application. Wherein:
fig. 1 is a schematic flow chart of a service information processing method according to a first embodiment of the present application;
fig. 2 is a flowchart illustrating a service information processing method according to a second embodiment of the present application;
fig. 3 is a schematic flow chart of a service information processing method according to a third embodiment of the present application;
fig. 4 is a schematic structural diagram of a service information processing apparatus according to a fourth embodiment of the present application;
fig. 5 is a schematic structural diagram of a service information processing apparatus according to a fifth embodiment of the present application;
fig. 6 is a schematic structural diagram of a service information processing apparatus according to a sixth embodiment of the present application;
fig. 7 is a block diagram of an electronic device for implementing a service information processing method according to an embodiment of the present application.
Detailed Description
The following description of the exemplary embodiments of the present application, taken in conjunction with the accompanying drawings, includes various details of the embodiments of the application for the understanding of the same, which are to be considered exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
An embodiment of the present application provides a method for processing service information, as shown in fig. 1, including:
step S11: and carrying out first face recognition on the target user image to obtain a first face recognition result.
Step S12: and inquiring the corresponding latest service state according to the first face recognition result.
Step S13: and sending service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition.
In this embodiment, the first face recognition result may correspond to user identity information, which may be preset user identity information, for example, user identity information provided when registering a member identity of a service provider. Or user identity information created after the start of the service or consumption process, such as user identity information created when consumption is started by the store. The user identity information may specifically include a user name, facial features, a communication mode, and the like. The latest service status may be a settlement status of consumption, a consumption reservation status, and the like. The services in the embodiment of the application can comprise catering services, sales services of unmanned supermarkets, hotel services, services for taking vehicles and the like.
The first face recognition may be face recognition performed by a first face recognition device of a service provider, or may be face recognition performed by a face recognition device through which a target user or a third party passes.
In the embodiment of the application, the user identity is determined by carrying out face recognition on the target user image, then the corresponding latest service state is inquired, the target user and service personnel are not required to carry out information confirmation, the identity confirmation time is saved, the target user can finish consumption as soon as possible or can use more time for experiencing the service, convenience is brought to a service provider, and meanwhile, the consumption experience of the target user is improved.
In one embodiment, the service status includes a dining reservation status; the service state reminding information comprises catering scheduled information; according to the face recognition result, inquiring the corresponding latest service state, including:
determining user identity information according to the first face recognition result;
obtaining a catering preset state according to the user identity information;
under the condition that the latest service state meets the reminding condition, sending service state reminding information to a target terminal, wherein the service state reminding information comprises the following steps:
and sending the catering reservation information to a setting terminal under the condition that the catering reservation state contains effective catering reservation information.
In the embodiment of the application, when the method is applied to catering services, the preset information of the dining positions can be inquired. The valid reservation information may be reservation information in which the time and place satisfy the bookable condition. For example, the reservation information of the consumption day and the reservation object are reservation information of a local catering service provider.
Specifically, for example, a target user reserves a seat 1 of 10 months and 1 days before arriving at a store for consumption, after the target user arrives at the store in 10 months and 1 days, an image of the target user is captured through a camera arranged at a catering provision place, the image of the target user is subjected to face recognition to obtain a face recognition result, then inquiry is performed according to the face recognition result to obtain user identity information of the target user, and further the catering reservation state of the target user can be inquired to be reserved, and the catering reservation state contains effective reservation information, namely the seat 1 and 10 months, the seat 1 and 10 months can be sent to mobile equipment of the target user, so that the target user can show the waiter, or the waiter can inquire the appointed terminal of the catering provider of the seat 1 and 10 months.
In the embodiment of the present application, the target terminal may be a terminal of a target user or a terminal of a service provider.
According to the embodiment of the application, the catering scheduled information can be acquired according to the user identity information, so that the consumer does not need to memorize the information or manually inquire and confirm the information by a waiter, the information confirmation time is saved, and the user experience is improved. Meanwhile, the target user does not need to report identity information such as mobile phone numbers and names to the catering waiters, user experience is improved, and meanwhile the risk of identity information leakage of the target user is reduced.
In one embodiment, as shown in fig. 2, before performing first face recognition on a target user image and obtaining a first face recognition result, the method further includes:
step S21: and carrying out second face recognition on the image of the target user to obtain a second face recognition result.
Step S22: and if the user identity corresponding to the second face recognition result exists, obtaining the catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result.
Step S23: and if the user identity corresponding to the second face recognition result does not exist, obtaining the catering preset state, and establishing an association relationship between the catering preset state and the user identity established by adopting the second face recognition result.
In the embodiment of the application, when the target user performs catering booking, the user identity information can be called out in a face recognition mode, so that the target user does not need to manually input a user name and a password, and the operation of the user is saved.
In this embodiment of the present application, performing second face recognition on an image of a target user, and before obtaining a second face recognition result, further includes:
starting a camera device of a terminal used by a target user;
and acquiring an image of the target user through a camera device of the terminal used by the target user.
In the embodiment of the application, the second face recognition comprises face recognition by a device different from that used for the first face recognition. The second face recognition result may be the same as the first face recognition result.
In another embodiment, the target user may register on the catering provider's system by uploading a photograph of himself, i.e. an image of the target user. After a complete registration, the target user can book restaurants and meal positions on a system provided by the food service provider. After the reservation is completed, the system of the catering service provider may store reservation information for the target user in a database of shujumons. After the target user arrives at the restaurant, the image of the target user is shot through the camera of the restaurant, the preset information of the target user is obtained from the database through face retrieval, and therefore service personnel can guide the target user to a preset dining position without inquiring about the mobile phone number and name of the target user, and user experience is improved.
In one embodiment, the meal status includes a settlement status; the dining state reminding information comprises settlement information; according to the first face recognition result, inquiring the corresponding latest service state, wherein the inquiring comprises the following steps:
determining user identity information according to the first face recognition result;
acquiring the settlement state of the dining group where the corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located according to the user identity information;
under the condition that the latest service state meets the reminding condition, sending service state reminding information to a target terminal, wherein the service state reminding information comprises the following steps:
when the settlement state is not settled and the number of the remaining people is a set value, the settlement information is sent to a setting terminal.
In the present embodiment, the settlement status may include settled or unsettled.
In some other embodiments, before determining the user identity information according to the first face recognition result, the method further includes:
and judging that the target user is about to leave the store. The specific judgment mode can be determined according to the walking direction of the target user.
In one example, the user identity information of the user A is determined according to the face recognition result, then the settlement state of the dining group where the user A is located is determined to be unsettled, and the number of the rest people of the dining group where the user A is located in the dining detection area is 2, and the settlement information is not sent.
In another example, the user identity information of the user B is determined according to the face recognition result, then the settlement state of the dining group where the user B is located is determined to be unsettled, and the number of remaining people of the dining group where the user B is located in the dining detection area is determined to be 0, the unsettled settlement information is sent to a specified terminal of the dining service provider, a waiter is reminded that the dining group is unsettled, and the condition that the loss of the dining service provider is brought by the order fleeing is avoided.
In another example, the user identity information of the user C is determined according to the face recognition result, then the settlement state of the dining group where the user C is located is determined to be settled, and the number of the remaining people of the dining group where the user C is located is determined to be 0, the settled settlement information is sent to a terminal appointed by a catering service provider, an waiter is reminded that the dining group is settled, and the waiter is prevented from asking settled users unnecessarily and causing unnecessary embarrassment.
In this embodiment of the application, obtaining, according to the user identity information, a settlement state of a dining group where the corresponding target user is located and a remaining number of people in the detection area of the dining group where the target user is located may include:
acquiring the settlement state of the dining group where the corresponding target user is located according to the user identity information;
and acquiring the remaining number of people in the detection area of the dining group where the target user is located.
In this embodiment of the application, obtaining, according to the user identity information, a settlement state of a dining group where the corresponding target user is located and a remaining number of people in the detection area of the dining group where the target user is located may further include:
acquiring the settlement state of the dining group where the corresponding target user is located according to the user identity information;
and if the settlement state is not settled, acquiring the remaining number of the dining group where the target user is located in the detection area according to the user identity information. In this case, the remaining number of people in the detection area of the meal group where the target user is located is acquired only when the settlement status is not settled. If the settlement state is settled, the following steps of taking the remaining number of the dining group in which the target user is located in the detection area and sending service state reminding information to the target terminal can not be executed because the latest service state does not meet the reminding condition.
In this embodiment of the application, obtaining, according to the user identity information, a settlement state of a dining group where the corresponding target user is located and a remaining number of people in the detection area of the dining group where the target user is located may further include:
acquiring the remaining number of people in the detection area of the dining group where the corresponding target user is located according to the user identity information;
and if the number of the rest persons is a set value, acquiring the settlement state of the dining group where the target user is located according to the user identity information. In this case, the settlement status is further inquired only when the number of remaining persons in the detection area is a set value. Otherwise, the following steps of taking the remaining number of the dining group in which the target user is located in the detection area and sending the service state reminding information to the target terminal can be omitted because the latest service state does not meet the reminding condition.
In the embodiment of the application, the remaining number of people in the detection area of the dining group where the target user is located may be set to include the target user itself, or may be set to not include the target user. If the number of remaining persons in the detection area of the dining group where the target user is located is set to be the number of the target user to be calculated, the set value of the number of remaining persons corresponding to the reminding condition may be 1 or less than or equal to 1. If the number of remaining persons in the detection area of the dining group in which the target user is located is set to be not included in the target user, the set value of the number of remaining persons corresponding to the alert condition may be 0 or less than 1. The set value may be set to any range or any value in the range of 0 to 1 or more, depending on the actual situation.
In the embodiment of the application, the detection area can be the whole food and beverage service area or a relatively closed dining area where the user group is located.
Considering that diners may not be detected because diners are in the range of places of the catering provider due to the shooting range of the camera, the washroom and the like, obtaining the number of remaining persons in the detection area of a dinning group where a target user is located according to the user identity information may include:
and when the target user is detected to leave the store, subtracting 1 from the number of the rest people in the detection area of the dining group corresponding to the target user.
In the embodiment of the application, the settlement reminding information is sent to the setting terminal under the condition that the reminding condition is met, so that the reduction of experience brought to diners due to the fact that the order is escaped and whether the order is bought or not is artificially inquired can be avoided. Meanwhile, the memory burden of service personnel can be avoided, the dining experience can be ensured when the passenger flow is large and the service is busy, and the loss of a service party caused by the order escape can be avoided.
In one embodiment, as shown in fig. 3, before performing first face recognition on a target user image and obtaining a first face recognition result, the method further includes:
step S31: and carrying out third face recognition on the dining image of the target user to obtain a third face recognition result and the dining position of the target user.
Step S32: and obtaining user identity information according to the third face recognition result.
Step S33: and adding the user identity information into the dining group corresponding to the dining position.
In the embodiment of the application, the third face recognition may be face recognition performed by a face recognition device disposed in the catering consumption unit. The third face recognition result may be the same as the first and second face recognition results. For example, face recognition is performed by a face recognition device provided at a relative position to a specific table number. In particular embodiments, since the general food service industry charges for table numbers, a dining group may be established for each table number. For example, the face recognition results of 7 different persons are obtained by the face recognition device arranged at the dining position No. 1, and the diners corresponding to the 7 face recognition results all sit at the dining position No. 1, so that the user identity information of the 7 diners is added into the dinning group at the dining position No. 1. For another example, the face recognition results of 5 different people are obtained by the face recognition device arranged at the dining position No. 1, and 3 people of the dining people corresponding to the 5 face recognition results sit at the dining position No. 1, so that the user identity information of the 3 dining people is added to the dining group at the dining position No. 1. Whether the diner is at the corresponding dining position or not can be identified by training a corresponding identification model through a deep learning method and the like.
In one embodiment, a camera in the restaurant captures images of the target users of each table, and creates a meal group from the images of the target users of each table, and stores the meal group in the system database of the catering provider. When the target user of a certain dining table finishes dining and pays, the waiter can input payment information into the system of the catering service party, and the system can update the payment state of the user group of each dining table into paid or paid and the like. When the target user leaves the restaurant, the camera shoots an image of the target user leaving, and a dining group corresponding to the target user leaving is searched through a face retrieval technology. The system determines whether the leaving target user has the behavior of escaping the order by determining whether the meal group has paid. And if the set of single lines are right, service state reminding information of non-payment or non-purchase is immediately sent to a terminal specified by the catering service provider to a set terminal, and a waiter or a responsible person is notified. Thereby promoting the dining experience and reducing the restaurant supervision cost.
Referring to fig. 4, an embodiment of the present application provides a service information processing apparatus, including:
the first face recognition module 41: the first face recognition method comprises the steps of carrying out first face recognition on a target user image to obtain a first face recognition result;
the query module 42: the system comprises a first face recognition module, a second face recognition module and a server, wherein the first face recognition module is used for recognizing a first face;
the sending module 43: and the service state reminding device is used for sending service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition.
In one embodiment, the service status includes a dining reservation status; the service state reminding information comprises catering scheduled information; the query module comprises:
a first determination unit: the system comprises a first face recognition module, a second face recognition module and a display module, wherein the first face recognition module is used for recognizing a first face;
a predetermined query unit: obtaining a catering preset state according to the user identity information;
the sending module is further configured to:
and sending the catering reservation information to a setting terminal under the condition that the catering reservation state contains effective catering reservation information.
In one implementation, as shown in fig. 5, the apparatus provided in the embodiment of the present application further includes:
the second face recognition module 51: the face recognition device is used for carrying out second face recognition on the image of the target user to obtain a second face recognition result;
the first reservation module 52: if the user identity corresponding to the second face recognition result exists, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result;
the second reservation module 53: and if the user identity corresponding to the second face recognition result does not exist, obtaining the catering preset state, and establishing an association relationship between the catering preset state and the user identity established by the face recognition result.
In one embodiment, the meal status includes a settlement status; the dining state reminding information comprises settlement information; the query module comprises:
a second determination unit: the face recognition device is used for determining user identity information according to the second face recognition result;
the remaining query units: the system comprises a detection area, a settlement state acquisition unit, a counting unit and a counting unit, wherein the detection area is used for acquiring the settlement state of the dining group where the corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located according to the user identity information;
the sending module is further configured to:
when the settlement state is not settled and the number of the remaining people is a set value, the settlement information is sent to a setting terminal.
In one implementation, as shown in fig. 6, the apparatus provided in the embodiment of the present application further includes:
the third face recognition module 61: the meal image processing device is used for carrying out third face recognition on the meal image of the target user to obtain a third face recognition result and the meal position of the target user;
the user identity obtaining module 62: the face recognition device is used for acquiring user identity information according to the third face recognition result;
the meal group module 63: the method and the device are used for adding the user identity information into the meal group corresponding to the meal position.
According to an embodiment of the present application, an electronic device and a readable storage medium are also provided.
As shown in fig. 7, the electronic device is a block diagram of an electronic device according to the service information processing method of the embodiment of the present application. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be examples only, and are not meant to limit implementations of the present application that are described and/or claimed herein.
As shown in fig. 7, the electronic apparatus includes: one or more processors 701, a memory 702, and interfaces for connecting the various components, including a high-speed interface and a low-speed interface. The various components are interconnected using different buses and may be mounted on a common motherboard or in other manners as desired. The processor may process instructions for execution within the electronic device, including instructions stored in or on the memory to display Graphical information for a Graphical User Interface (GUI) on an external input/output device, such as a display device coupled to the Interface. In other embodiments, multiple processors and/or multiple buses may be used, along with multiple memories and multiple memories, as desired. Also, multiple electronic devices may be connected, with each device providing portions of the necessary operations (e.g., as a server array, a group of blade servers, or a multi-processor system). In fig. 7, one processor 701 is taken as an example.
The memory 702 is a non-transitory computer readable storage medium as provided herein. The memory stores instructions executable by the at least one processor, so that the at least one processor executes the service information processing method provided by the application. The non-transitory computer-readable storage medium of the present application stores computer instructions for causing a computer to execute the service information processing method provided by the present application.
The memory 702, which is a non-transitory computer-readable storage medium, may be used to store non-transitory software programs, non-transitory computer-executable programs, and modules, such as program instructions/modules (e.g., the first face recognition module 41, the query module 42, and the transmission module 43 shown in fig. 4) corresponding to the service information processing method in the embodiment of the present application. The processor 701 executes various functional applications of the server and data processing, i.e., implements the service information processing method in the above-described method embodiment, by running non-transitory software programs, instructions, and modules stored in the memory 702.
The memory 702 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to use of the service information processing electronic device, and the like. Further, the memory 702 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, memory 702 may optionally include memory located remotely from processor 701, which may be connected to service information processing electronics over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The electronic device of the service information processing method may further include: an input device 703 and an output device 704. The processor 701, the memory 702, the input device 703 and the output device 704 may be connected by a bus or other means, and fig. 7 illustrates an example of a connection by a bus.
The input device 703 may receive input numeric or character information and generate key signal inputs related to user settings and function control of the service information processing electronic apparatus, such as a touch screen, a keypad, a mouse, a track pad, a touch pad, a pointing stick, one or more mouse buttons, a track ball, a joystick, or other input device. The output devices 704 may include a display device, auxiliary lighting devices (e.g., LEDs), and tactile feedback devices (e.g., vibrating motors), among others. The Display device may include, but is not limited to, a Liquid Crystal Display (LCD), a Light Emitting Diode (LED) Display, and a plasma Display. In some implementations, the display device can be a touch screen.
Various implementations of the systems and techniques described here can be realized in digital electronic circuitry, Integrated circuitry, Application Specific Integrated Circuits (ASICs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
These computer programs (also known as programs, software applications, or code) include machine instructions for a programmable processor, and may be implemented using high-level procedural and/or object-oriented programming languages, and/or assembly/machine languages. As used herein, the terms "machine-readable medium" and "computer-readable medium" refer to any computer program product, apparatus, and/or device (e.g., magnetic discs, optical disks, memory, Programmable Logic Devices (PLDs)) used to provide machine instructions and/or data to a programmable processor, including a machine-readable medium that receives machine instructions as a machine-readable signal. The term "machine-readable signal" refers to any signal used to provide machine instructions and/or data to a programmable processor.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (Cathode Ray Tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), Wide Area Networks (WANs), and the internet.
The computer system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other.
According to the technical scheme of the embodiment of the application, the user identity is determined by carrying out face recognition on the target user image, then the corresponding latest service state is inquired, the target user and the service personnel are not required to carry out information confirmation, the identity confirmation time is saved, the target user can finish consumption as soon as possible or can use more time for experiencing the service, convenience is brought to a service provider, and meanwhile the consumption experience of the target user is improved.
It should be understood that various forms of the flows shown above may be used, with steps reordered, added, or deleted. For example, the steps described in the present application may be executed in parallel, sequentially, or in different orders, and the present invention is not limited thereto as long as the desired results of the technical solutions disclosed in the present application can be achieved.
The above-described embodiments should not be construed as limiting the scope of the present application. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made in accordance with design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (12)
1. A service information processing method, comprising:
performing first face recognition on the target user image to obtain a first face recognition result;
inquiring a corresponding latest service state according to the first face identification result;
and sending service state reminding information to a target terminal under the condition that the latest service state meets the reminding condition.
2. The method of claim 1, wherein the service status comprises a dining reservation status; the service state reminding information comprises catering scheduled information; according to the first face recognition result, inquiring the corresponding latest service state, wherein the inquiring comprises the following steps:
determining user identity information according to the first face recognition result;
obtaining the catering preset state according to the user identity information;
and sending service state reminding information to a target terminal under the condition that the latest service state meets the reminding condition, wherein the service state reminding information comprises the following steps:
and sending the catering preset information to a set terminal under the condition that the catering preset state contains effective catering preset information.
3. The method of claim 2, wherein before performing the first facial recognition on the target user image and obtaining the first facial recognition result, further comprising:
performing second face recognition on the target user image to obtain a second face recognition result;
if the user identity corresponding to the second face recognition result exists, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result;
and if the user identity corresponding to the second face recognition result does not exist, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity established by adopting the second face recognition result.
4. The method of claim 1, wherein the service status comprises a settlement status; the service state reminding information comprises settlement information; according to the first face recognition result, inquiring the corresponding latest service state, wherein the inquiring comprises the following steps:
determining user identity information according to the first face recognition result;
acquiring the settlement state of the dining group where the corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located according to the user identity information;
and sending service state reminding information to a target terminal under the condition that the latest service state meets the reminding condition, wherein the service state reminding information comprises the following steps:
and when the settlement state is unsettled and the number of the remaining people is a set value, sending the settlement information to a set terminal.
5. The method of claim 4, wherein before performing the first facial recognition on the target user image and obtaining the first facial recognition result, further comprising:
performing third face recognition on the dining image of the target user to obtain a third face recognition result and the dining position of the target user;
acquiring user identity information according to the third face recognition result;
and adding the user identity information into a dining group corresponding to the dining position.
6. A service information processing apparatus characterized by comprising:
first face identification module: the first face recognition method comprises the steps of carrying out first face recognition on a target user image to obtain a first face recognition result;
the query module: the system is used for inquiring the corresponding latest service state according to the first face recognition result;
a sending module: and the service state reminding device is used for sending service state reminding information to the target terminal under the condition that the latest service state meets the reminding condition.
7. The apparatus of claim 6, wherein the service status comprises a dining reservation status; the service state reminding information comprises catering scheduled information; the query module comprises:
a first determination unit: the first face recognition module is used for determining user identity information according to the first face recognition result;
a predetermined query unit: obtaining the catering preset state according to the user identity information;
the sending module is further configured to:
and sending the catering preset information to a set terminal under the condition that the catering preset state contains effective catering preset information.
8. The apparatus of claim 7, further comprising:
the second face recognition module: the face recognition device is used for carrying out second face recognition on the image of the target user to obtain a second face recognition result;
a first reservation module: if the user identity corresponding to the second face recognition result exists, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity corresponding to the second face recognition result;
a second reservation module: and if the user identity corresponding to the second face recognition result does not exist, obtaining a catering preset state, and establishing an association relationship between the catering preset state and the user identity established by adopting the second face recognition result.
9. The apparatus of claim 6, wherein the meal status comprises a settlement status; the meal state reminding information comprises settlement information; the query module comprises:
a second determination unit: the first face recognition module is used for determining user identity information according to the first face recognition result;
the remaining query units: the system comprises a detection area, a user identity information acquisition unit and a display unit, wherein the detection area is used for acquiring the user identity information of a user, and the user identity information acquisition unit is used for acquiring the settlement state of a dining group where a corresponding target user is located and the remaining number of people in the detection area of the dining group where the target user is located;
the sending module is further configured to:
and when the settlement state is unsettled and the number of the remaining people is a set value, sending the settlement information to a set terminal.
10. The apparatus of claim 9, further comprising:
the third face recognition module: the dining image acquisition unit is used for carrying out third face recognition on the dining image of the target user to obtain a third face recognition result and the dining position of the target user;
a user identity obtaining module: the face recognition module is used for acquiring user identity information according to the third face recognition result;
a dining set module: and the user identity information is added into the dining group corresponding to the dining position.
11. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1-5.
12. A non-transitory computer readable storage medium having stored thereon computer instructions for causing the computer to perform the method of any one of claims 1-5.
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