CN109816562A - A kind of dining room intelligent service system - Google Patents
A kind of dining room intelligent service system Download PDFInfo
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- CN109816562A CN109816562A CN201910127350.7A CN201910127350A CN109816562A CN 109816562 A CN109816562 A CN 109816562A CN 201910127350 A CN201910127350 A CN 201910127350A CN 109816562 A CN109816562 A CN 109816562A
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Abstract
The invention discloses a kind of dining room intelligent service systems, including central processing module and system control module；The central processing module is based on computer terminal, and main function is and result to be fed back to system control module after having handled information for the information of system control module internal feedback to be arranged, calculated and stored；The system control module is based on micro-control terminal, and ushers in and out module, guests' waiting module, module of having dinner and attendant's configuration module by guests and constitute.The present invention had not only optimized the working efficiency of attendant by central processing module and system control module, but also improved the comfort level of guests' dining experience；By calling service module in system, attendant's configuration module, secondary service module and postprandial reminding module, to the guests in disengaging dining room give particulars on optimization service, and then improve the service quality in entire dining room.
Description
Technical field
The present invention relates to intelligent restaurant technical field, specially a kind of dining room intelligent service system.
Background technique
Dining room be it is a kind of for guests provide food and drink and eat facility place, with the development of science and technology, Internet technology with
Conventional restaurant service, which combines, produces intelligent restaurant service system, intelligent restaurant service system be it is a kind of set order, service
The intelligent management system of the comprehensive functions such as calling, the interaction of rear kitchen, front office cashier.
Intelligent restaurant service system allows customer to order more convenient, and optimize by network and novel smart machine
The working efficiency of attendant, therefore it has significantly saved recruitment quantity, reduces operating cost, while effective promoted manages
Performance improves the quality of service to a certain extent, therefore is widely used in modern dining room industry.
But it during actual operation, there is also following shortcomings:
1. dining room intelligent service system in the prior art, the pantry mode of formatting, although reducing use to a certain extent
Number amount, but the humane breath in dining room is also reduced simultaneously, the business model of this mechanization greatly drops to a certain extent
The comfort level of the dining experience of low user；
2. the detailed problem of relatively some bursts, this business model can not effective solution, and ignore to a certain extent
The weak tendencies customer groups such as the old,weak,sick and disabled need particular/special requirement when having dinner；
In face of problems above, dining room intelligent service system in the prior art all can not effective solution, for this purpose, we mention
A kind of dining room intelligent service system is gone out.
Summary of the invention
The technical problem to be solved by the present invention is to overcome the existing defects, provides a kind of dining room intelligent service system, can be with
The dining room intelligent service system in the prior art proposed in background technique is effectively solved, the pantry mode of formatting reduces meal
The comfortable of the dining experience of user greatly reduces in the humane breath in the Room, the business model of this mechanization to a certain extent
Degree, and the detailed problem of relatively some bursts, this business model can not effective solution, and ignore to a certain extent
The problem of weak tendencies customer groups such as the old,weak,sick and disabled need particular/special requirement when having dinner.
To achieve the above object, the invention provides the following technical scheme: a kind of dining room intelligent service system, including centre
Manage module and system control module；
The central processing module be based on computer terminal, main function be for the information to system control module internal feedback into
Row is arranged, calculates and is stored, and result is fed back to system control module after having handled information；
The system control module is based on micro-control terminal, and ushers in and out module, guests' waiting module, module of having dinner and clothes by guests
Business personnel depaly module composition；
The main function that the guests usher in and out module is that the information of the dealing guests in dining room is collected and is sorted out, while right
The vacancy information of having dinner of dining area in dining room, duration information of having dinner are collected and sort out with pre-selection vacancy information, and by guest
Objective information and the vacancy information of having dinner of dining area carry out pairing recommendation, when have dinner vacancy deficiency when, module can be ushered in and out according to just
Meal duration information, the pre-selection vacancy of guests' information and dining area is matched, and recommend guests' walk to Accreditation Waiting Area；
The guests wait module main function be the number of having dinner that front row is waited, waiting time, waiting pre-selection vacancy
Classification carries out information collection and information categorization, and the dining information for carrying out interval period to the guests of Accreditation Waiting Area is reminded, wait preselect
After vacancy is vacated completely, guests wait module guests' walk that waiting can be reminded to have dinner specified with regard to seats in a restaurant to dining area；
The main function of the module of having dinner be menu information is provided for guests, order service and ancillary service, the mould of having dinner
Block lower layer is matched with calling service module, the calling service module respectively with attendant's configuration module, ordering module, knot
Account module, secondary service module are associated, main function be matched for calling service personnel ordering module, billing module and
Secondary service module is guests' service；The main function of the ordering module is to provide order certainly, recommend dining and add for guests
Meal service, the ordering module are successively associated with downwards under rear kitchen single module and food delivery module, the master of single module under the rear kitchen
Acting on is that the information collection of ordering for being transmitted ordering module is transmitted to rear kitchen, and cook is prompted to prepare for a meal by information of ordering,
The main function of the food delivery module is that odd numbers of the room service personnel by the food and drink got ready according to food and drink is prompted to be sent to finger on time
Fixed dining position；
The main function of the billing module is to provide postprandial checkout service for the guests finished that eat, and billing module is successively
It is associated with postprandial reminding module and comment module downwards, the effect of the postprandial reminding module is auxiliary to be provided with postprandial guests
Prompting is helped, the main function of the comment module is to prompt to make evaluation to dining service with postprandial guests；
The main function of attendant's configuration module is that module, guests' waiting module, module of having dinner, calling are ushered in and out with guests
Service module is connected to each other, timely the work state information of back services personnel, and then most for the module pairs that are each connected to each other
Suitable attendant.
Preferably, the computer controlling terminal is desktop computer or laptop, and the micro-control terminal is plate
Touch control device.
Preferably, it includes the number of guests and the classification of guests that the guests, which usher in and out the information of guests collected by module,
It includes have dinner quantity, the classification in vacancy of having dinner in vacancy, the guest that the guests, which usher in and out vacancy information of having dinner collected by module,
It includes the quantity for preselecting vacancy, the classification for preselecting vacancy, pre-selection vacancy Chinese-guest that visitor, which ushers in and out the collected pre-selection vacancy information of module,
Visitor's has dinner remaining time.
Preferably, common seats in a restaurant, lovers seats in a restaurant, household seats in a restaurant, business meeting seats in a restaurant, the classification of the guests is then according to guest
Visitor positions the different demands in vacancy of having dinner are as follows: general category guests, lovers' class guests, family mankind guests and business meeting class guest
Visitor.
Preferably, the major function of the secondary service module is pregnant to the old,weak,sick and disabled etc. special by calling service personnel
Group guests provide suitable special help.
Preferably, the auxiliary prompting that the postprandial reminding module provides includes: that guests forget article reminding, real-time outside dining room
Weather condition prompting is reminded with drunk driving is avoided.
Preferably, it is described comment module prompt dining evaluation of result include: food and drink taste appraisal, food and drink component evaluation,
Service evaluation of eating is suggested with client.
Preferably, the operating position of staff, action, operating time, work performance level, workmanship type
It grades with work quality.
Compared with prior art, the beneficial effects of the present invention are:
1. the present invention had not only optimized the working efficiency of attendant by central processing module and system control module, but also
Make that there is enough humane breaths in dining room, and then improves the comfort level of guests' dining experience；
2. right by calling service module, attendant's configuration module, secondary service module and postprandial reminding module in system
Disengaging dining room guests give particulars on optimization service, including increasing the special of the special group of having dinner such as pregnant to the old,weak,sick and disabled
Ancillary service, and then improve the service quality in entire dining room.
Detailed description of the invention
Fig. 1 is the system information transitive relation figure in dining room between each section layout structure；
Fig. 2 is dining room intelligent service system overall structure schematic block diagram.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Fig. 1 to Fig. 2 is please referred to, the present invention provides a kind of technical solution: a kind of dining room intelligent service system, including centre
Manage module and system control module；
Central processing module is based on computer terminal, and main function is whole for carrying out to the information of system control module internal feedback
Reason is calculated and is stored, and result is fed back to system control module after having handled information；
System control module is based on micro-control terminal, and ushers in and out module, guests' waiting module, module of having dinner and service people by guests
Member's configuration module is constituted；
The main function that guests usher in and out module is that the information of the dealing guests in dining room is collected and is sorted out, while to dining room
The vacancy information of having dinner of interior dining area, duration information of having dinner are collected and sort out with pre-selection vacancy information, and guests are believed
Breath carries out pairing recommendation with the vacancy information of having dinner of dining area, when have dinner vacancy deficiency when, when can usher in and out module according to having dinner
The pre-selection vacancy of guests' information and dining area is matched, and recommends guests' walk to Accreditation Waiting Area by long message；
Guests wait module main function be to front row wait number of having dinner, waiting time, waiting pre-selection vacancy classification
Information collection and information categorization are carried out, and the dining information for carrying out interval period to the guests of Accreditation Waiting Area is reminded, vacancy to be preselected
After vacating completely, guests wait module guests' walk that waiting can be reminded to have dinner specified with regard to seats in a restaurant to dining area；
The main function for module of having dinner be menu information is provided for guests, order service and ancillary service, module of having dinner lower layer
Equipped with calling service module, calling service module respectively with attendant's configuration module, ordering module, billing module, auxiliary
Service module is associated, and main function is to match ordering module, billing module and ancillary service mould for calling service personnel
Block is guests' service；The main function of ordering module is to provide order certainly, recommend dining and snack service, ordering module for guests
Single module and food delivery module are successively associated under rear kitchen downwards, and the main function of single module is to be transmitted ordering module under rear kitchen
Information collection of ordering be transmitted to rear kitchen, prompt cook to prepare for a meal by information of ordering, the main function of food delivery module is prompt
Odd numbers of the room service personnel by the food and drink got ready according to food and drink is sent to specified dining position on time；
The main function of billing module is to provide postprandial checkout service for the guests finished that eat, and billing module is successively downward
Be associated with postprandial reminding module and comment module, the effect of postprandial reminding module be to provide auxiliary prompting with postprandial guests,
The main function of comment module is to prompt to make evaluation to dining service with postprandial guests；
The main function of attendant's configuration module is that module, guests waiting module, module of having dinner, calling service are ushered in and out with guests
Module is connected to each other, timely the work state information of back services personnel, and then the module pairs optimum to be each connected to each other
Attendant.
Further, computer controlling terminal is desktop computer or laptop, and micro-control terminal sets for flat touch control
Standby, flat touch control equipment is the palms tablet computers such as ipad herein, and attendant is facilitated to carry.
Further, it includes the number of guests and the classification of guests, guest that guests, which usher in and out the information of guests collected by module,
It includes have dinner quantity, the classification in vacancy of having dinner in vacancy that visitor, which ushers in and out vacancy information of having dinner collected by module, and guests usher in and out module
It is collected pre-selection vacancy information include preselect vacancy quantity, preselect vacancy classification, pre-selection vacancy in guests have dinner it is surplus
The remaining time carries out tracking statistics in real time to the seats in a restaurant situation in dining room by both forms, provides at the first time for guests
The waiting time of guests is reduced in optimum position of having dinner as far as possible.
Further, the classification in vacancy of having dinner includes: common seats in a restaurant, lovers seats in a restaurant, household seats in a restaurant, business meeting seats in a restaurant,
The classification of guests is then positioned according to different demands of the guests to vacancy of having dinner are as follows: general category guests, lovers' class guests, family mankind guest
Visitor and business meeting class guests are met different crowd and are required to the different of dining environment by the setting of plurality of classes.
Further, the major function of secondary service module is by calling service personnel equal special groups pregnant to the old,weak,sick and disabled
Body guests provide suitable special help, show loving care for the socially disadvantaged, keep the service in entire dining room more harmonious.
Further, the auxiliary prompting that postprandial reminding module provides includes: that guests forget article reminding, outside dining room real-time day
The prompting of gas situation is reminded with drunk driving is avoided, and reminds guests in detail, is that client is many unnecessary with postprandial trip reduction
Trouble.
Further, the dining evaluation of result of comment module prompt includes: food and drink taste appraisal, the evaluation of food and drink component, uses
Eat service evaluation and client suggest, these information will with stored in user information unified feedback to central processing module, with
This further increases improved reliable basis as dining room.
Further, the work state information content of attendant include: the operating position of staff, action,
Operating time, work performance level, workmanship type and work quality are graded, and then improve the control to employee work,
Improve the working efficiency of employee.
Working principle: starting computer terminal and micro-control terminal make whole system be in operating mode, usher in and out mould by guests
Block real-time collecting have dinner vacancy and preselect seats in a restaurant information, wherein each have dinner vacancy with pre-selection seats in a restaurant it is corresponding it is unique one eat
Position number, when there is guests to enter dining room, guests usher in and out module to attendant configuration module call request attendant, and simultaneously
Attendant's configuration module screens the integrated information of the attendant come in real-time collecting, attendant's configuration module meeting
Match optimum attendant and provide guide service for guests, when have dinner vacancy deficiency when, attendant can will pre-selection it is empty
Position information is supplied to guests' selection, and after guests select the seats in a restaurant in pre-selection vacancy, attendant guides guests to Accreditation Waiting Area,
Guests usher in and out module and can be sent to the information of guests in guests' waiting module at this time, and guests wait module can be according to selected by guests
The seats in a restaurant number in pre-selection vacancy dining information prompting, after preselecting vacancy and vacating completely, guests etc. are carried out to the guests of Accreditation Waiting Area
Guests' walk the specifying with regard to seats in a restaurant to dining area that waiting can be reminded to have dinner to module；When have dinner vacancy abundance when, attendant
The vacancy information that can will have dinner is supplied to guests' selection, after vacancy is had dinner in guests' selection, seats in a restaurant that attendant is selected by guests
Number lead guests' walk to the specified position of having dinner of dining area, when guests' walk to have dinner position after, starting is had dinner under module
Associated calling service module and ordering module, and food and drink graph text information is provided to guests by ordering module from attendant
Data, guests select food and drink according to the hobby of oneself or according to the recommendation dining in dining room, can be according to point after ordering
The seats in a restaurant number of content of eating and guests generate lower menu number, and are transferred in rear kitchen by module single under rear kitchen, are illustrated by voice
Kitchen is prepared for a meal by specified requirement after prompting, and rear kitchen can be matched after the completion of preparing for a meal by food delivery calls attendant's configuration module
Attendant be sent to specified dining position on time according to lower menu number, have during guests' dining snack or other need
It asks, the outfit attendant progress snack service of attendant's configuration module can be directly called by calling service module and other are auxiliary
Service is helped, and the pregnant equal special users of the old,weak,sick and disabled can require to provide special seat, wheelchair, crutch, hearing aid etc. to attendant
Auxiliary implement presses checkout cue button, billing module starting, and it is direct to cross calling service module after guests' dining
Calling service personnel depaly module is equipped with attendant and carries out checkout service, and after the completion of checkout, billing module starting is postprandial to be reminded
Module opens voice prompting to postprandial guests, reminds guests not forget valuables, and remind outside guests dining room
Real-time weather situation, while guests being warned to avoid drunk driving, it will start comment module after postprandial reminding module terminates and reminds,
Prompt guests judge this result eaten, specifically include the taste of food and drink is evaluated, to the component of food and drink into
Row evaluation carries out suggestion and opinion to dining room of evaluation and guests to the service of dining, after the completion of dining, the dining letter of client
It is interior and store that breath and dining evaluation can be fed back to central processing module, in this, as dining room it is further improved it is important according to
According to.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (8)
1. a kind of dining room intelligent service system, including central processing module and system control module, it is characterised in that:
The central processing module be based on computer terminal, main function be for the information to system control module internal feedback into
Row is arranged, calculates and is stored, and result is fed back to system control module after having handled information；
The system control module is based on micro-control terminal, and ushers in and out module, guests' waiting module, module of having dinner and clothes by guests
Business personnel depaly module composition；
The main function that the guests usher in and out module is that the information of the dealing guests in dining room is collected and is sorted out, while right
The vacancy information of having dinner of dining area in dining room, duration information of having dinner are collected and sort out with pre-selection vacancy information, and by guest
Objective information and the vacancy information of having dinner of dining area carry out pairing recommendation, when have dinner vacancy deficiency when, module can be ushered in and out according to just
Meal duration information, the pre-selection vacancy of guests' information and dining area is matched, and recommend guests' walk to Accreditation Waiting Area；
The guests wait module main function be the number of having dinner that front row is waited, waiting time, waiting pre-selection vacancy
Classification carries out information collection and information categorization, and the dining information for carrying out interval period to the guests of Accreditation Waiting Area is reminded, wait preselect
After vacancy is vacated completely, guests wait module guests' walk that waiting can be reminded to have dinner specified with regard to seats in a restaurant to dining area；
The main function of the module of having dinner be menu information is provided for guests, order service and ancillary service, the mould of having dinner
Block lower layer is matched with calling service module, the calling service module respectively with attendant's configuration module, ordering module, knot
Account module, secondary service module are associated, main function be matched for calling service personnel ordering module, billing module and
Secondary service module is guests' service；
The main function of the ordering module is to provide order certainly, recommend dining and snack service, the ordering module for guests
Single module and food delivery module are successively associated under rear kitchen downwards, and the main function of single module is by ordering module institute under the rear kitchen
The information collection of ordering of transmission is transmitted to rear kitchen, prompts cook to prepare for a meal by information of ordering, the main work of the food delivery module
The odd numbers of the food and drink got ready foundation food and drink is sent to specified dining position on time with being prompt room service personnel；
The main function of the billing module is to provide postprandial checkout service for the guests finished that eat, and billing module is successively
It is associated with postprandial reminding module and comment module downwards, the effect of the postprandial reminding module is auxiliary to be provided with postprandial guests
Prompting is helped, the main function of the comment module is to prompt to make evaluation to dining service with postprandial guests；
The main function of attendant's configuration module is that module, guests' waiting module, module of having dinner, calling are ushered in and out with guests
Service module is connected to each other, timely the work state information of back services personnel, and then most for the module pairs that are each connected to each other
Suitable attendant.
2. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the computer controlling terminal is platform
Formula electromechanics brain or laptop, the micro-control terminal are flat touch control equipment.
3. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the guests usher in and out module and received
The information of the guests of collection includes the number of guests and the classification of guests, and the guests usher in and out vacancy information of having dinner collected by module
The classification of quantity, vacancy of having dinner including vacancy of having dinner, it includes pre- that the guests, which usher in and out the collected pre-selection vacancy information of module,
The quantity for selecting vacancy, the classification for preselecting vacancy, guests have dinner remaining time in pre-selection vacancy.
4. a kind of dining room intelligent service system according to claim 3, it is characterised in that: the classification packet in the vacancy of having dinner
Include: common seats in a restaurant, lovers seats in a restaurant, household seats in a restaurant, business meeting seats in a restaurant, the classification of the guests is then according to guests to vacancy of having dinner
Different demands positioning are as follows: general category guests, lovers' class guests, family mankind guests and business meeting class guests.
5. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the master of the secondary service module
Wanting function is that the old,weak,sick and disabled Yun Deng specific group guests are provided with suitable special help by calling service personnel.
6. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the postprandial reminding module provides
Auxiliary prompting include: that guests forget article reminding, the outer real-time weather situation in dining room is reminded and reminded with drunk driving is avoided.
7. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the use of the comment module prompt
Meal evaluation of result includes: that food and drink taste appraisal, the evaluation of food and drink component, dining service evaluation and client suggest.
8. a kind of dining room intelligent service system according to claim 1, it is characterised in that: the work shape of the attendant
The state information content includes: the operating position of staff, action, operating time, work performance level, workmanship type
It grades with work quality.
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| CN201910127350.7A CN109816562A (en) | 2019-02-20 | 2019-02-20 | A kind of dining room intelligent service system |
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| CN201910127350.7A CN109816562A (en) | 2019-02-20 | 2019-02-20 | A kind of dining room intelligent service system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110675201A (en) * | 2019-10-11 | 2020-01-10 | 北京百度网讯科技有限公司 | Service information processing method and device |
| CN112242192A (en) * | 2020-10-22 | 2021-01-19 | 迹刻(济南)体育科技有限公司 | Body-building management system |
| CN113362201A (en) * | 2021-06-07 | 2021-09-07 | 青岛海尔空调器有限总公司 | Ordering method and device based on air conditioner and intelligent air conditioner |
| CN114856269A (en) * | 2022-04-14 | 2022-08-05 | 湖南文理学院 | Green intelligent restaurant design structure and method |
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Application publication date: 20190528 |