JP2001338035A - Service network system for eating house - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the service network system for eating house by which eating is enjoyed at a further comfortable eating house without causing any waste of a time or any error in terms of whole customers, waiters, and cooks at an eating. SOLUTION: This system is provided with a customer terminal 7 respectively set at plural tables 13 and 14 to be used by a customer 12 in an eating place, and provided with a touch panel T which can be used by the customer 12, an LAN 3 to which each customer terminal 7 is connected, and a host computer 2 connected to the LAN 3, and provided with a recording medium 2h for recording a customer service program P1 for accepting and responding to a request from the customer 12 inputted from each touch panel T.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a restaurant service network system.

[0002]

2. Description of the Related Art Conventionally, customers who enter a restaurant such as a restaurant determine a dish to be ordered by looking at a menu or a menu list of dishes, and then call a waiter to send the ordered food to the waiter. Was told. The waiter communicates the order heard from the customer to the cook, who cooks the specified dish.

[0003] Next, when the dish was completed, the waiter served the dish with a bill to the customer's table.
Then, when the meal is over, the customer has a bill, goes to the payment counter, and pays for the dishes. The payment of the dishes has been performed by the clerk inputting the name or the amount of the dishes ordered by the customer into the cash register (cash register) while looking at the bill.

[0004]

However, when the number of customers is large and crowded or the number of waiters is small, the customer waits for the wait time until the waiter arrives, even if the customer tries to inform the waiter of the order dish. In some cases, it had to be done. Conversely, when the number of customers is small or when it is difficult to decide on the dishes to order, it may be unpleasant for the customers to have the waiter pick up the order.

[0005] In other words, the waiter had to look at the state of all customers regardless of the number of customers, and had to pay close attention so that the customers could order food and eat comfortably. In addition, when receiving an order from a customer, there is a possibility that a transmission error may occur from the customer to the waiter, and it is necessary to pay close attention to prevent an order error from occurring. In other words, waiters need special skills to entertain customers and not only need to provide special education, but also have to wait for many waiters when the number of customers becomes large. However, it was inevitable that labor costs would be high.

[0006] Further, some customers feel ashamed to make a loud voice. In particular, when there are many customers and the number of waiters is small, it is sometimes impossible to call a waiter.

[0007] In addition, a waiter who has received an order from a customer needs to communicate the contents of each ordered dish to a cook who has been assigned to the person in charge of each dish. Time loss was inevitable. further,
The cooker cooks each customer's dish in turn, which is inefficient.

[0008] After ordering a dish, the customer waits for the arrival of the dish. However, if the waiting time is long, it may be uncertain whether the order is correctly received, and the waiter must be called again. I felt it. This increased the job of the waiter and put a lot of stress on the waiter.

[0009] Then, when the customer pays for the food that he has eaten, the clerk may enter the contents of the invoice incorrectly,
In some cases, the customer is uncomfortable or the store is lost, and it takes time to input the contents of the bill, which results in a loss of time.

[0010] The present invention has been made in view of such circumstances, and in a restaurant, all customers, waiters, and cooks do not waste time or make mistakes, and are more comfortable. It is an object of the present invention to provide a service network system of a restaurant that can enjoy eating and drinking at a restaurant.

[0011]

According to the present invention, means for achieving the above object are constituted as follows. That is, the restaurant service network system of the present invention is installed on each of a plurality of tables used by customers in the restaurant, a customer terminal having a touch panel that can be used by customers, and a network connecting each customer terminal. A host computer connected to the network and having a recording medium storing a customer entertainment program for receiving and responding to a request from a customer input from each touch panel.

Therefore, by introducing the restaurant service network system of the present invention, customers using the restaurant can communicate with the host computer via the touch panels provided on the tables and receive various services. . This allows customers to spend long waits without getting bored.

In the service network system of the present invention, since only a terminal having a touch panel is provided at each table used by the customer, compared to a system in which a large-scale apparatus such as a network computer or a game machine is installed at each table, It is compact and does not needlessly take up space in the store where customers can use it. Furthermore, since the configuration is simple as a whole, the cost for introducing this service network system can be reduced.

The services include calling a clerk, playing a game, conducting a questionnaire, the Internet,
There are various possibilities, such as browsing television and video, and displaying introduction information of other stores. Therefore, a restaurant into which the restaurant service network system of the present invention is introduced is optimal as a meeting place.

[0015] A cook terminal having a touch panel that is connected to the network and that can be used by a cook in the kitchen is provided, and the customer entertainment program allows the customer to order food via the touch panel of the customer terminal. A cooking instruction program that has a program, and instructs a cook in charge of each dish to give an instruction of a dish to be cooked using the touch panel of the cooker terminal when the recording medium receives an order for a dish from a customer. If it is recorded, the customer does not need to call the waiter when ordering food, so there is no need to wait for or wait for the waiter.

[0016] The customer can immediately order the dish by himself / herself through the touch panel at the time when the dish to be ordered is determined, and there is no erroneous transmission since the customer does not go through the waiter. In addition, the order is received by the order program, and the ordered food is automatically transmitted to the cook by the cooking instruction program, so that the load on the waiter can be reduced and the number of cooks can be reduced.

Further, dishes ordered by the touch panel are classified by type by the host computer, and the items to be cooked are transmitted to the cook in charge of each dish by the touch panel. There are no mistakes, and order-to-cooking can be performed quickly. Further, since the same dish of a plurality of customers can be transmitted to the cook in a lump by processing by the host computer, the dish can be efficiently prepared.

When the cook has completed the cooking, the cook inputs the completion of the cooking using the cooker's terminal, so that the host computer can confirm the completion of the cooking, and the customer can complete the cooking. Can also be notified.

In the case where the order program has a settlement information display function for displaying settlement information such as the total price of the dish to be ordered via the touch panel of the customer terminal, the customer can order the dish before ordering the dish. You can place an order while knowing the total price. In addition, the customer can know the total amount on the touch panel before the settlement of the dish, and can prepare for the settlement in advance.

A serving terminal having a touch panel that is connected to the network and that can be used by a serving person of a dish is provided, and the recording medium is a serving instruction for providing a serving of each completed dish according to an order from a customer. In the case of recording the program, the waiter can check the cooking completion status from the list of dishes ordered by the guest via the touch panel of the waiter terminal, and send the cooked food to the designated guest. Can be carried. Also, at this time, if the waiter inputs the completion of serving from the touch panel of the waiter terminal, the serving is completed, the dish disappears from the list on the touch panel for the waiter, and the host computer can recognize that the dish has been served.

That is, since the waiter's touch panel displays what the waiter needs to serve now, the glance of the work to be performed can be understood at a glance, and the waiter's work can be understood. Efficiency is improved. Further, since it is not necessary for the waiter to acquire special skills, labor costs for the waiter can be reduced.

On the other hand, there is provided a waiter terminal which is connected to the network and which allows a waiter to input the order details of a dish by a customer, and a cooker terminal having a touch panel which can be used by a cook in the kitchen. Wherein the customer entertainment program has an order program that allows the user to input an order for a dish via a waiter terminal, and the recording medium cooks to the cook in charge of each dish when the order for the dish is received from the customer. In the case where a cooking instruction program for instructing a dish to be performed using the touch panel of the cook terminal is recorded, the customer can order a dish to the waiter without using the touch panel, and the waiter can Instead, by inputting the contents of the order, the service network system of the restaurant can be used. In other words, the customer does not need to operate the touch panel to order a meal, which is useful for a person who is weak to machines.

In the case where the waiter terminal has a touch panel, and the recording medium records a serving instruction program for instructing serving of each cooked dish according to an order from a customer, the waiter operates the touch panel. At first glance,
The contents of the work to be done are understood, and the work efficiency of the waiter is improved.

In the case where the customer entertainment program has a dish detail display program for displaying detailed information such as a photograph of each dish, a recipe, nutrition information, and the like via a touch panel of the customer terminal, the customer can select a dish when selecting a dish. It is possible to know more information to be used for making judgments, and to obtain more information in an interactive manner than a menu printed on paper. Needless to say, by introducing the restaurant service network system of the present invention, the menu printed on paper need not be abolished.

Here, the interactive mode is a method for selecting a required item from a plurality of menus, and only by operating according to the menu displayed on the screen, many dishes are selected. This shows a method in which a target dish can be easily selected from the following. By using this interactive method of selecting items from large to small categories and narrowing down the content, and finally selecting the target item, detailed information such as recipes of cooking (cooking method) and calories (calories) Can be displayed without confusion. By providing a function to switch each menu to foreign language display,
It is possible to make the contents of the menu easily understandable even to a person who cannot read Japanese.

When the customer entertainment program has a menu information display program for displaying menu information such as daily specials and recommended dishes via the touch panel of the customer terminal, a real-time menu which cannot be obtained from the printed menu is required. Information can be obtained. As the menu information, various schemes are possible, such as displaying a list of dishes that are becoming surplus due to cancellation of other customers as dishes that can be served immediately.

[0027] By having a cash register connected to the network, and by inputting the identification number of the customer terminal through the cash register on the recording medium, it is possible to settle the dish ordered by the customer. When the payment program is recorded, the clerk can calculate the total amount simply by inputting the identification number of the customer terminal used by the customer into the cash register, and the clerk can identify the identification number of the provided dish etc. This eliminates the need to input the name, amount, and the like to the cash register, thereby eliminating calculation errors and time loss. When one customer terminal is arranged in each table, the table number can be used as the identification number.

An imaging device connected to the network and imaging the state of the kitchen is provided, and the customer entertainment program displays image data obtained from the imaging device on a touch panel of the customer terminal to cook ordered food. In the case where the user has a cooking confirmation program capable of confirming the state, the customer can confirm the progress of the dish by image data obtained via the imaging device, and can confirm the state of cooking the ordered dish. . It is also possible to learn the cooking method of each dish from the cook. That is, the open kitchen style can be implemented even in a large restaurant.

[0029]

FIG. 1 is an overall configuration diagram showing a restaurant service network system 1 according to an embodiment of the present invention. In FIG. 1, reference numeral 2 denotes a host computer of the service network system 1 (hereinafter, referred to as a host 2), and reference numeral 3 denotes a LAN cable (hereinafter, simply referred to as LAN3) which is an example of a network connected to the computer 2.
4 to 8 are various terminals connected to the LAN 3, 9
Numeral 11 denotes a clerk of the restaurant, and numeral 12 denotes a customer.

The terminal 4 is a cash register (hereinafter referred to as a cash register 4) used by a clerk 9 of a restaurant, and the terminal 5 is a waiter terminal used by a clerk 10 (hereinafter referred to as a waiter 10) performing a job of serving. , Terminal 6 is a clerk 11 who performs cooking work
The terminal 7 is a customer terminal used by the customer 12, and the terminal 8 is an imaging device such as a video camera. Each of the terminals 5 to 7 has a touch panel T, displays information according to an instruction from the host 2, and enables input by touching the display unit with a finger.

The host 2 is provided with various programs P necessary for making the service network system 1 function.
As a recording medium on which is recorded, for example, a hard disk 2
h. Further, the host 2 of the present example has a display 2d and a keyboard 2k.
And the information in the hard disk 2h and the memory can be confirmed.

Although this embodiment discloses an example in which one host 2 is connected to the LAN 3 for the sake of simplicity, the present invention does not limit the number of hosts 2 connected to the LAN 3. Absent. As for the detailed configuration of each unit in the host 2, the disclosure of peripheral devices such as a CPU and a memory is omitted. Further, the program P is not limited to the program installed in the hard disk 2h or the memory from the beginning, but may be supplied in a state recorded on a computer-readable recording medium such as a CD-ROM. .

The program P recorded on the hard disk 2h receives, for example, an order from the customer 12 or
Cuisine but with the customer entertainment program P ₁ to supply the requested services, and cooking instruction program P ₂ to instruct the cooking of the food the customer 12 has ordered the cooking people 11 through the terminal 6, the cooking person 11 is finished cooking and catering instruction program P ₃ for instructing the serving to the serving person 10, and the cooking confirmation program P ₄ for outputting an image captured by operating the image pickup apparatus 8 according to the requirements of customers 12 to the terminal 7 of the customer, customer 12 There has been made from the settlement program P ₅ Metropolitan to perform the settlement of cuisine that was supplied after completion of the food and drink.

The cash register 4 of this embodiment has a storage / drawer 4b for taking in and out general money, a keyboard 4k, a display unit 4d for the total amount, and has a function of communicating with the LAN 3. . In the case of this example, detailed keys for inputting information related to cooking on the keyboard 4k are not required. Needless to say, the touch panel T may be provided in the cash register 4 and the display unit 4d and the keyboard 4k may be omitted.

An example in which the waiter terminal 5 is wirelessly connected to the LAN 3 by electromagnetic waves or the like is disclosed.
For example, it has a base unit 5 'electrically connected to the LAN 3 via a cable or the like. In this example, only one waiter terminal 5 is disclosed for simplicity of description, but it may be provided for, for example, the number of waiters 10. In this case, the master unit 5 'may be provided by the number of the waiter terminals 5, or one master unit 5' may connect the plurality of waiter terminals 5 to the LAN 3 collectively. Further, the entire LAN 3 may be connected wirelessly.

The cook terminal 6 of this embodiment has one cook terminal 6a to 6n for each group in charge of cooking. The cook terminal 6 displays an instruction from the host 2 on the touch panel T, for example, and enables input from the cook 11. However, the present invention is not limited to the cooker terminal 6 having the touch panel T. That is, the display unit 6nd and the input keyboard 6nk may be separate as shown by the n-th cook terminal 6n in this example.

The customer terminals 7 are respectively set on tables used by the customers 12, and have, for example, m customer terminals 7a to 7m, and can be used individually for each group of the customers 12. In the present invention, the expression that the customer terminals 7 are arranged on the table means that the customers 12 are divided into one group when dividing the customers 12 into one group, as will be described in detail with reference to FIG. Is effective.

FIG. 2 shows the structure of the table and the customer terminal 7 (7
It is a figure showing the arrangement state of a). FIG. 2A discloses an example of a table 13 used by a relatively small number of people and a customer terminal 7 arranged on the table 13. In many cases, such a table 13 gathers the customers 12 of one group and uses the customer terminal 7a.

C is a card in which a table number ("1" in this example) is described, and this table number is the same as the identification number of the customer terminal 7a. In this example, one customer terminal 7a is provided in one table 13. However, by providing a plurality of customer terminals 7, it is possible to allow the opposite customer 12 to use the customer terminal 7 at the same time. It is possible. When a plurality of customer terminals 7 are provided in one table 13, an identification number (for example, "1") obtained by adding a branch number to a table number is assigned to each customer terminal 7.
-1 "," 1-2 ", etc.).

FIG. 2B discloses an example of a long table 14 used by a plurality of customers 12. As in this example,
When many customers 12 use the long table 14, it is desirable that the customer terminals 7 (7b, 7c) be prepared for each customer 12.

In this case, identification numbers "2" and "3" are defined for the customer terminals 7b and 7c, respectively, and a card C with the identification number is placed at an appropriate place in the table 14. In the case of this example, it is desirable that the customer terminals 7b and 7c are sized so that they can lean against the end of the table 14 when eating and drinking. For example, the customer terminals 7b and 7c are small enough to be hooked on a hook 15f provided on the wall surface 15. Things.

As shown in FIGS. 2A and 2B, in the restaurant service network system of the present invention, the customer 1
Most of the tables 13 and 14 are not occupied by the customer terminal 7 used by the user 2. That is, customer 1
2 is a large-scale device such as a large network computer or a game machine, and does not feel the stress caused by the reduced available space.

The video camera 8 shown in FIG.
For example, one video camera 8a to 8l is provided for photographing the cooking situation of the dish 1 and for each part to be cooked. The video camera 8 has a function of transmitting a captured image as image data by being connected to the LAN 3. Also,
The orientation and the viewing angle of the video camera 8 may be adjusted via the LAN 3.

Note that the imaging apparatus of the present invention is a video camera 8
The present invention is not limited to this, and may be a digital camera. In this case, since the capacity of the image data is small, the time during which the communication of the image data occupies the LAN 3 can be shortened.

In this example, the operation of the cash register 4 is performed by the waiter 10
And an example in which a store clerk 9 different from the cook 11 performs the work. For example, the manager of a restaurant can perform the work as the store clerk 9, but the store clerk 9 can serve as the waiter 10 or the cook 1
It goes without saying that one may concurrently serve.

In this example, n cooks 11a to 11n who belong to each cook belong to the cook 11 and the cook terminal 6a corresponding to each of the cooks 11a to 11n. .About.6n. That is, the cook terminals 6a to 6n for the cooks in charge of the respective dishes.
It is configured so that an instruction can be given via the.

In this example, for ease of understanding, an example is described in which one cook 11a to 11n is in charge of each dish, but the present invention is not limited to this. Each of the cooks 11a to 11n in charge of cooking is 2
It may be composed of more than two cooks.

Next, referring to FIGS. 3 to 14 together with FIGS. 1 and 2, when the restaurant service network system 1 of the present invention is used, the state and operation method of the customer terminal 7 as seen from the customer 12 Will be described.

FIG. 3 is a diagram showing a screen of the top page 16 displayed on the touch panel T of the customer terminal 7 when the customer 12 arrives at the tables 13 and 14. At this time,
Host 2 first, by executing the customer entertainment program P _1, and controls the customer terminal 7.

The top page 16 includes, for example, a welcome message 16a of "Welcome and touch the screen to select a menu", a button 16b for ordering a dish, and a button for ending a meal and adjusting the payment. 16c and a button 16d for enjoying additional services
And a button 16e for calling the waiter 10, a button 16f for confirming the cooking status, and a button 16g for displaying a foreign language.

The additional services include, for example, a service for browsing television, video and the Internet, a service for conducting games and questionnaires such as fortune-telling, and a service for supplying information such as introductions to sister shops and other shops. . Therefore, when the customer touches the button 16d, a selection screen listing these additional services is displayed on the customer terminal 7, and any additional services can be received.

That is, in a crowded restaurant, while waiting for the arrival of ordered food or waiting for a waiting friend, it is possible to prevent the user from being bored by receiving the additional service.

When the customer 12 cannot read Japanese, all the display can be switched to English by pressing the button 16g on which the message "English" is displayed. The foreign languages that can be displayed are not limited to English, and languages in major countries may be displayed.

FIG. 4 shows that the customer 12 presses the button 1 for the order.
FIG. 9 is a diagram showing an example of a menu roughly classified display screen 17 displayed on the customer terminal 7 when the user touches 6b. That is, the host 2 starts the ordering program P ₁₁ in the customer entertainment program P ₁ shown in FIG.

Then, on the classification display screen 17 of this example,
A message 17a saying "Touch the order menu for dishes and select a menu", a button 17b for selecting fried food, a button 17c for selecting spaghetti, a button 17d for selecting daily lunch, and selecting today's recommendation A button 17e and a button 17f for returning to the top page 16 are provided.

[0056] That is, the order program P ₁₁ of this embodiment divides the contents of the cooking rough classification, so that stepwise perform interactive input which may find food of interest by sequentially selecting classification I have to. Now, Customer 12
If the user selects fried food, the customer terminal 7 displays a fried food list screen 18 shown in FIG.

In FIG. 5, 18a is a message "Please select a dish by touching the picture on the fried food screen", 18b to 18e are brief descriptions such as the name and price of each fried food, and 18f to 18i are the above description. Sentence 18b-1
A button that displays a small photo of each dish corresponding to 8e,
18j is a button for returning to the classification display screen 17. In this example, only four types of fried food are listed for the sake of simplicity, but the present invention does not limit the number of dishes displayed on the dish list screen 18. Nor.

FIG. 6 is a view showing an example of a detailed explanation screen 19 of each dish displayed on the customer terminal 7 when the customer presses the button "fried eggplant sandwich fried" 18f on the fried food list screen 18. is there. On the detailed explanation screen 19 of the present example, for example, the explanation 1 describing the name and the amount of the dish
In addition to 9a, an enlarged photograph 19b of the dish, and detailed information 19c such as a recipe (cooking method) and nutrition information (calories) are displayed. That is, the host 2 can notify the detailed information for each food to start cooking detail display program P ₁₂ to the customer 12.

The buttons 19d and 19e are buttons for changing dishes, and the customer who has viewed the detailed information 19b and 19c
A return button and a feed button used when changing the type of food to be ordered, 19f is a button for ordering the displayed food, and 19g is a button for returning to the classification display screen 17.

FIG. 7 shows the customer 1 on the detailed explanation screen 19.
FIG. 4 is a diagram showing an example of an order confirmation screen 20 displayed on the customer terminal 7 when the user presses an order button 19f. In this example, for example, a photograph 20a of the dish to be ordered, a description 20b including a name and a price, a message 20c asking "Do you want to order this dish?", A button 20d for ordering, and canceling the order Button 20e.

In this example, a confirmation button 20f for confirming the dish currently ordered at this stage is provided.
A list of ordered dishes and a total price as shown in FIG. 13 to be described later can be displayed. In other words, the order program P ₁₁ has a settlement information display function for displaying the settlement information such as the total amount of cooking to order. By utilizing this, customers do not have to worry about ordering unnecessarily large quantities of dishes.

FIG. 8 shows an example of a daily menu display screen 21 displayed on the customer terminal 7 when the button 17d is selected on the classification display screen 17 shown in FIG. In this example, 21a is an explanatory text indicating the name and price of the dish, which is a daily menu, 21b is a photograph of the dish, 21c is a detailed explanation of the dish, 21d is a button for ordering the dish, and 21e is the classification display screen 17. The back button. In this example, an example in which the daily menu is one item is disclosed. However, when there are many daily menus, it is desirable to provide a return button 19d and a forward button 19e shown in FIG.

FIG. 9 shows an example of the recommended menu display screen 22 displayed on the customer terminal 7 when the button 17e is selected on the classification display screen 17 shown in FIG. In this example, 22a is a description that indicates the name and price of the dish, which is a recommended menu, 22b is a photograph of the dish, 22c is a detailed description of the dish, 22d is a button for ordering the dish, and 22e is the classification display screen 17. The back button. In this example, if there are many recommended menus, the return button 19d and the forward button 1 shown in FIG.
It is desirable to provide something like 9e.

FIGS. 8 and 9 show a daily menu display screen 21.
And recommended menu display screen 22 is intended to be displayed by executing the menu information display program P ₁₃ in the host 2, used for displaying real-time menu information can not be obtained with carte printed on paper is there. This real-time menu information includes the daily menu and recommended menu described above,
Various modifications may be considered, such as displaying a dish that has already been cooked and held for a reason such as cancellation of the customer 12.

FIG. 10 is a view showing an example of a waiter calling screen 23 displayed on the customer terminal 7 when the button 16e is selected on the top page 16 shown in FIG. In this example, 23a is a message "Do you call a clerk?", 23b is a decision button, and 23c is a button for returning to the top page 16.

FIG. 11 discloses an example of a calling display screen 24 displayed on the customer terminal 7 when the button 23b is selected. In the present example, a message 24a saying “The clerk has been called. Please wait a moment.” And a confirmation button 24b are displayed on the calling display screen 24.

That is, when the customer 12 does not know how to operate the service network system 1,
6e and 23b, the host 2 is sent to the
0 can be requested, and the host 2 can notify the waiter 10 via the waiter terminal 5 of the customer's table number and the call status.

Then, the customer 12 verbally places an order with respect to the waiter 10, and the waiter 10 can transmit the order of the customer 12 to the host 2 via the waiter terminal 5 on hand.

Whichever method is used to order a dish, the host 2 can know which dish the customer 12 of each of the tables 13 and 14 is ordering. And
By the operation of the cooking instruction program P _2, all of the customer 12
Classify the ordered dishes into cooks 11a to 11n in charge of each dish, and instruct the cook terminals 6a to 6n to cook each dish.

In the case of this example, for example, the number of dishes to be cooked for fried food, such as “ground eggplant minced meat fried”, “fried chicken”, “oyster fried”, and “shrimp fried” are displayed on the touch panel T of the cooker terminal 6a. It displays and gives a cooking instruction to the cook 11a in charge of fry cooking. Since the cook 6a can always cook the same type of dish at a time, efficient cooking can be performed. Then, the completion of cooking can be input by the touch panel T.

The input of the completion of cooking is not limited to being performed through the touch panel T, but may be performed through, for example, an input keyboard 6nk. In this case, by arranging the input keyboard 6nk at hand, it becomes easy to operate, and it is possible to prevent a failure caused by touching the touch panel T with a hand dirty by cooking.

With the configuration as in this example, there is no need to transmit the cooking contents from the waiter 10 to the cook as in the prior art, so that there is no erroneous transmission.
In other words, the cook 11 and the waiter 10 do not have to perform troublesome management of the number of orders, and can concentrate on the original work.

[0073] On the other hand, the customer 12 who ordered the food by touching the button 16f shown in FIG. 3, the host 2 executes the cooking confirmation program P _4, has caught a state in which to cook the food for the purpose video Image data is captured from the camera 8 and displayed on the touch panel T of the customer terminal 7. In other words, the customer 12 can silently watch the cooking of his or her ordered dish being cooked, confirm that the order has been placed correctly, and have a sense of security.

That is, even in a relatively large restaurant, the open kitchen style can be implemented. At this time, the movement of the imaging range of the video camera 8 and the adjustment of the viewing angle can be performed via the touch panel T of the customer terminal 7.

When the cooking completion is input from the cook 11 to the host 2, the host 2 next executes the serving instruction program P ₃
By the operation of, the dishes to be served to the waiter terminal 5,
Display the serving destination of this dish. That is, the host 2 can give a serving instruction to the waiter 10.

Then, the waiter 10 serves the food according to the serving list displayed on the waiter terminal 5 on hand, and the food reaches the customer 12. Next, when the serving is completed, the host 2 recognizes the completion of the serving by inputting the serving completion through the touch panel T of the serving terminal 5, and the host 2 recognizes that the serving has been completed from the serving list displayed on the serving terminal 5. Is erased. In other words, waiter 10
By simply following the instructions of the waiter terminal 5, it is possible to easily perform a lean meal service and minimize the time for which the customer 12 waits.

FIG. 12 discloses an example of a screen 25 displayed on the customer terminal 7 when the customer 12 selects the button 16c on the top page 16 shown in FIG.
In other words, by selecting the button 16c, host 2 executes the settlement program P _5, to calculate the total amount of food the customer 12 has ordered.

In FIG. 12, reference numeral 25a denotes a button for adjusting the total price of all dishes ordered by the customer 12, 25
b is a button for adjusting the amount when the above amount is split, and 25c is a button for canceling the adjustment and returning to the top page 16
Return to button.

FIG. 13 discloses an example of an ordered dish list screen 26 displayed on the customer terminal 7 when the button 25a is touched, where 26a is an explanatory note in which an instruction relating to settlement is described, and 26b and 26c are Descriptions indicating the name and price of each dish ordered by the customer 12, 26d and 26e are photographs of the dishes corresponding to the descriptions 26b and 26c, 26f is the total price, 26g is a button for calculating the split bill, 2
6h is a button for stopping the settlement and returning to the top page 16.

FIG. 14 shows a split calculation screen 27 displayed on the customer terminal 7 when the buttons 25b and 26g are operated.
Are disclosed. In the split bill calculation screen 27 of this example, reference numeral 27a denotes a table indicating the amount paid by each person when one to four split bills are performed, and 27b denotes a button for canceling the split bill display and returning to the original page.

Next, the customer 12 prepares the total amount or the split amount while preparing the table 1 shown in FIG.
Take card C attached to cash register 4 to 3, 14
Payment can be made at the cash register 4. At this time, the clerk 9 needs to input only the table number given to the card C to the cashier 4, and the cashier 4 transmits the table number to the host 2 so that the host 2 The total price of all the dishes ordered can be returned to the cash register 4.

That is, since it is not necessary to input all the dishes ordered by the customer 12 again as in the prior art, mistakes can be reduced as much as possible and settlement can be completed quickly. In this example, an example in which the final settlement is performed at the cash register 4 is disclosed, but the settlement may be performed using the customer terminal 7. In this case, it is desirable to attach a reader for a debit card or a cash card to each customer terminal 7, and it is possible to input a personal identification number and a signature via the touch panel T.

In the above-described example, an example is disclosed in which the waiter 10 can receive an instruction from the host 2 anywhere in the restaurant by connecting the waiter terminal 5 to the LAN 3 by wireless. The waiter terminal 5 may be of a stationary type. In this case, waiter 1
It is not necessary for each of the persons 0 to have the waiter terminal 5.

Further, connection terminals are provided on both the waiter terminal 5 and the master unit 5 ′, and when the waiter terminal 5 is connected to the master unit 5 ′, data is uploaded to the host 2 or downloaded from the host 2. May be enabled.
Further, a modification such as providing a display unit and a keyboard instead of the touch panel T of the waiter terminal 5 can be easily considered.

Further, in the above-described example, by converting the image (video) captured by the video camera 8 and the video and audio of a television or video supplied as an additional service into data, the customer 12 Although an example is disclosed in which these images and sounds can be confirmed, the present invention is not limited to this point.

FIG. 15 is an overall view showing another embodiment of the present invention. In FIG. 15, members denoted by the same reference numerals as those in FIG. 1 are the same or equivalent members, and thus detailed description thereof will be omitted. In the case of this example, the video and the television signal and the video signal (video and audio, respectively) from each of the video cameras 8a to 8l are transmitted to the terminals 7a to 7m of the customer 12 using separate video cables C instead of the network 3. Things.

[0087] By such a configuration, the host computer 2 is released from the corresponding cooking confirmation request from the customer 12, it is not necessary to perform the cooking confirmation program P ₄ which is shown in Figure 1, As a result, the host 2 and the network 3 are not required to have high speed, and the service network 1 can be configured at lower cost. Further, even if the customer 12 issues many requests at once, there is no need to be irritated by waiting for the host 2 to process.

FIG. 16 is a diagram showing still another embodiment, in which the service network 1 explained in FIG.
It is a further modification of. In FIG. 16, reference numeral 28 denotes a frequency modulator (mixer),
The video and the television signal and the video signal (video and audio, respectively) from 8l are modulated by carriers of different frequencies and synthesized. The terminal 29 demodulates the signal selected by the customer 12 from the frequency-modulated signal, and
A frequency demodulator (tuner) for outputting signals a to 7m, C 'is a coaxial cable for transmitting a frequency-modulated modulated wave.

By configuring as in this example, the customer 1
By simply connecting one coaxial cable C 'to each of the terminals 7a to 7m on the two sides, each image can be selected and viewed, so that the configuration is simplified. That is, it is possible to minimize the occurrence of troubles such as troubles caused by poor connection of the cable.

Note that the above-described example is merely an example for transmitting video images of the video camera 8, television, and video of the present invention using a cable other than the network 3, and is not limited to the above-described configuration. .

For example, instead of the frequency modulator 28,
A signal selector connected to the network 3 is provided, and the signal selector is connected to each of the terminals 7a to 7m on the customer 12 side by one video cable, and a signal is selected by the signal selector from the terminals 7a to 7m from the network. 3
It is also possible to configure so as to be able to be performed via a port. With this configuration, the frequency modulator 29 is not required for the terminals 7a to 7m, and the configuration of the service network system 1 can be simplified accordingly.

[0092]

As described above, according to the present invention, it is possible to eliminate the time for customers to wait for a waiter even when a restaurant is crowded. Also, while waiting for a friend, the service provided by the host computer can be distracted. Furthermore, each table used by the customer only has a terminal having a touch panel, so each table is more compact than a large-scale installation such as a network computer or game machine at each table. It does not take up unnecessary space. Furthermore, since the configuration is simple as a whole, the cost for introducing this service network system can be reduced.

A cook terminal having a touch panel that is connected to the network and that can be used by cooks in the kitchen is provided, and the customer entertainment program allows the customer to order food via the touch panel of the customer terminal. A cooking instruction program that has a program, and instructs a cook in charge of each dish to give an instruction of a dish to be cooked using the touch panel of the cooker terminal when the recording medium receives an order for a dish from a customer. If it is recorded, the customer can order the dish himself via the touch panel as soon as the dish to order is decided, and waits for the waiter to order because he does not go through the waiter No need to wait.

[0094] The occurrence of a transmission error can be suppressed by not involving the waiter. In addition, the burden on the waiter can be reduced, and the number of waiters can be reduced. Since the sorting of the sharing of dishes is automated, errors in transmission are eliminated, and the process from order to cooking can be performed quickly. In addition, since the same dish of a plurality of customers can be transmitted to the cook in a lump by processing by the host computer, cooking can be performed efficiently.

[Brief description of the drawings]

FIG. 1 is an overall view showing a configuration of a restaurant service network system according to an embodiment of the present invention.

FIG. 2 is a diagram detailing a configuration of a part of the service network system.

FIG. 3 is a diagram showing a screen of a top page displayed on a customer terminal of the service network system.

FIG. 4 is a diagram showing a dish classification display screen displayed on the customer terminal.

FIG. 5 is a diagram showing a fried food list screen displayed on the customer terminal.

FIG. 6 is a view showing a detailed explanation screen of a dish displayed on the customer terminal.

FIG. 7 is a view showing a dish order confirmation screen displayed on the customer terminal.

FIG. 8 is a view showing a daily menu display screen displayed on the customer terminal.

FIG. 9 is a diagram showing a recommended menu display screen displayed on the customer terminal.

FIG. 10 is a diagram showing a waiter calling screen displayed on the customer terminal.

FIG. 11 is a view showing a display screen during calling displayed on the customer terminal.

FIG. 12 is a diagram showing a screen displayed on the customer terminal.

FIG. 13 is a view showing a custom dish list screen displayed on the customer terminal.

FIG. 14 is a diagram showing a split bill calculation screen displayed on the customer terminal.

FIG. 15 is an overall view showing a modification of the service network system.

FIG. 16 is an overall view showing another modified example of the service network system.

[Explanation of symbols]

 1. Service network system 2. Host computer
Computer, 2h ... recording medium, 3 ... network, 4 ... money
Registration device, 5: waiter terminal, 6: cooker terminal, 7: customer end
End 8: imaging device 9: clerk 10: waiter 11: key
Physician, 12 ... customer, 13, 14 ... table, 15 ... wall surface,
15f: hook, T: touch panel, P ₁… Customer entertainment
Program, P₁₁… Order program, P₁₂… Food details display
Program, P₁₃… Menu information display program, P_Two... tones
Instruction program, P_Three… Dining instruction program, P_Four…
Cooking confirmation program, P_Five… Payment program.

Claims (10)

[Claims] 1. A customer terminal having a touch panel which is installed on a plurality of tables used by customers in a restaurant and which can be used by customers, a network connecting the customer terminals, and a network connected to the network. A service network system for a restaurant, comprising: a host computer having a recording medium storing a customer entertainment program for receiving and responding to a request from a customer input from a touch panel. 2. While being connected to the network,
A cook terminal having a touch panel that can be used by a cook in the kitchen is provided, the customer entertainment program has an order program that enables ordering of food via the touch panel of the customer terminal, and the recording medium is 2. The food and drink according to claim 1, wherein a cooking instruction program for instructing a person in charge of each dish to cook using a touch panel of the cook terminal when a customer orders a dish is recorded. Store service network system. 3. The restaurant service network system according to claim 2, wherein the order program has a settlement information display function of displaying settlement information such as a total price of a dish ordered through a touch panel of a customer terminal. 4. Connected to the network,
4. A service terminal having a touch panel that can be used by a food servant, wherein the recording medium records a serving instruction program for instructing serving of each completed dish according to an order from a customer. Restaurant service network system according to the above. 5. Connected to the network,
A waiter terminal that allows the waiter to input the order details of the dishes by the customer and a cooker terminal having a touch panel that can be used by the cook of the kitchen are provided, and the customer entertainment program is provided via the waiter terminal. It has an ordering program that allows the user to input an order for cooking, and when the recording medium receives an order for cooking from a customer, a touch panel of the cooker terminal instructs the cook in charge of each dish to cook. The restaurant service network system according to claim 1, wherein a cooking instruction program to be used is recorded. 6. The waiter terminal has a touch panel,
6. The service network system for a restaurant according to claim 5, wherein the recording medium records a serving instruction program for instructing serving of each completed dish according to an order from a customer. 7. The program according to claim 2, wherein the customer entertainment program has a dish detail display program for displaying detailed information such as a photograph of each dish, a cooking method, and nutrition information via a touch panel of the customer terminal. Restaurant service network system. 8. The restaurant service according to claim 2, wherein said customer entertainment program has a menu information display program for displaying menu information such as daily specials and recommended dishes via a touch panel of a customer terminal. Network system. 9. A cash register which is connected to the network, and wherein the recording medium inputs an identification number of a customer terminal via the cash register, thereby enabling payment of a dish ordered by the customer. The service network system for a restaurant according to any one of claims 2 to 8, wherein the settlement program is recorded. 10. An image pickup apparatus connected to the network and imaging a state of a kitchen, wherein the customer entertainment program displays image data obtained from the image pickup apparatus on a touch panel of a customer terminal to order food. The service network system for a restaurant according to any one of claims 2 to 9, further comprising a cooking confirmation program capable of confirming the cooking state of the restaurant.