JP2003271857A - Order control device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order control device for placing an order without anxiety by allowing a customer to precisely grasp the order content and the order state. <P>SOLUTION: The control server 10 is an order control device 1 connected to a plurality of orderer terminals 20 via a network. The control server 10 has an input part 12 for inputting information on an order, an order processing part 14 for making or deleting order information including orderer identification information on the basis of the information inputted from the input part 12, and a storage part 16 for storing the order information, and extracts and transmits the corresponding order information to the orderer terminals 20 with the orderer identification information as a retrieval key according to access from the orderer terminals 20. The orderer terminals 20 have a display part 28 for displaying the order information received from the control server 10. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order management device suitable for use in restaurants and karaoke boxes.

[0002]

2. Description of the Related Art As an order management device used in a restaurant, a configuration including a portable input terminal for inputting an order from a customer and a host computer for receiving the order information input to the portable input terminal is known. Has been. The store clerk has a mobile input terminal, and when he / she inputs the order information received from the customer, this order information is transmitted to the host computer installed in the kitchen and is output by screen display or printing. The cook in the kitchen confirms the order contents based on the output order information.

[0003]

According to the order management apparatus described above, the order information input to the portable input terminal can be managed by the host computer. However, since the order information is input to the portable input terminal based on the information transmitted from the customer to the store clerk by voice, there is a possibility that the order information may be missed or leaked. In order to prevent such an order mistake, the clerk tries to repeat the order contents and prompts the customer for confirmation, but there is a problem that it becomes difficult to reliably prevent the order mistake when the order contents are large. It was

In many conveyor belt sushi restaurants, karaoke boxes, etc., food is ordered through an intercom. In such a case, however, there is no need to meet face-to-face with a clerk. There was a problem that the anxiety about it became great.

Further, if a customer waits for a long time after ordering food until it actually arrives, the customer may be concerned about the condition of the ordered food. In such a case, even when the customer inquires with the store clerk, the store clerk often does not know the order status of the entire store, and it is difficult to expect an accurate answer.

The present invention has been made to solve such a problem, and enables the customer to accurately grasp the order contents and order status, so that the order management apparatus can place an order with peace of mind. For the purpose of providing.

[0007]

The object of the present invention is an order management apparatus in which a management server is connected to a plurality of orderer terminals via a network, and the management server inputs information regarding orders. The orderer terminal includes an input unit, an order processing unit that creates or deletes order information including orderer identification information based on the information input from the input unit, and a storage unit that stores the order information. According to the access from the orderer identification information as a search key, the corresponding order information is extracted and transmitted to the orderer terminal, and the orderer terminal displays the order information received from the management server. This is achieved by an order management device that includes a display unit that

In this order management apparatus, the order processing section creates an overall order file based on the order information and extracts the order information corresponding to each of the orderer terminals from the overall order file. It is preferable that an order file is created, and the management server transmits the individual order file in response to access from the orderer terminal.

The object of the present invention is an order management apparatus in which a management server is connected to a plurality of orderer terminals via a network, and the management server includes an input unit for inputting information regarding orders. An order processing unit that creates or deletes order information including orderer identification information based on the information input from the input unit, and a storage unit that stores the order information, and is accessible from the orderer terminal. In response, the orderer terminal transmits the order information to the orderer terminal, and the orderer terminal extracts the order information corresponding to the received order information by using the orderer identification information as a search key. It is also achieved by an order management device including a display unit that displays the order information.

It is preferable that each of the order management apparatuses described above further includes a voice communication unit capable of transmitting and receiving a voice signal between the orderer terminal side and the management server side. It is preferable that the orderer identification information be input to the management server based on a response request to the management server side. For example, it is preferable to further include an intercom device in which a slave unit installed near the orderer terminal and a master unit installed near the management server are connected, and by operating a call button of the slave unit. It is preferable that the orderer identification information corresponding to the slave is input to the management server.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an overall configuration diagram of an order management device according to an embodiment of the present invention. As shown in the figure, the order management device 1 includes a management server 10, an orderer terminal 20, an orderer terminal 30, and an intercom device 40. Orderer terminal 20 and orderer terminal 3
0 is connected to the management server 10 by, for example, a LAN (Local Area Network), and the protocol is HT.
TCP / including TP (Hyper Text Transfer Protocol)
IP (Transmission Control Protocol / Internet Proto)
col) can be used. When the order management device 1 is installed in a restaurant, for example, the management server 10 and the orderer terminal 30 are installed in the kitchen 4, and the orderer terminal 20 is installed in each table 2.

Further, the intercom 40 includes a slave unit 42 and a master unit 44, the slave unit 42 includes a microphone, a speaker and a call button, and the master unit 44 is a known voice communication means including a microphone and a speaker. . The slave unit 42 is installed in the vicinity of the orderer terminal 20 on each table 2, and
4 is installed in the kitchen 4 in the vicinity of the management server 10, and when the call button of the child device 42 is pressed, a ringing sound of the parent device 44 sounds and a response request is made, and at the same time, the child device 4
The orderer identification information corresponding to No. 2 is transmitted to the master unit 44 and input to the management server 10. In this embodiment, the number in Table 2 is used as the orderer identification information.

FIG. 2 shows the management server 10 and the orderer terminal 20.
3 is a block diagram showing a configuration of a contractor terminal 30. FIG. The management server 10 includes a display unit 11 such as a display, an input unit 12 for inputting orders and the like, and an order processing unit 14 for performing processing such as order information creation based on the input from the input unit 12.
And a storage unit 16 for storing the created order information and the like,
The orderer terminal 2 receives the information extracted from the stored order information.
0 and the communication unit 18 for transmitting to the contractor terminal 30. The information transmitted from the communication unit 18 is, for example,
Written by L (Hyper Text Markup Language)
It can be web information.

The orderer terminal 20 and the orderer terminal 30
Are communication units 22 and 32 and information requesting units 24 and 3, respectively.
4, storage units 26 and 36, and display units 28 and 38. The information requesting units 24 and 34 are, for example, Web browsers, access the management server 10 at predetermined time intervals to request Web information transmission, and store received information in the storage unit 2.
It stores in 6,36. Such a smart pull web
Due to the casting, the latest information is constantly displayed on the display units 28 and 38.

Next, the operation of the order management system 1 described above will be described. As shown in FIG. 3, an order input screen A and an order processing screen B are displayed on the display unit 11 of the management server 10. For example, two operators respectively enter the order input screen A and the order processing screen B. In charge of operations in.
The order input screen A and the order processing screen B may be displayed on different monitors or the like.

When the customer presses the call button of the child device 42,
The buzzer sound of the master unit 44 is heard, the orderer identification information corresponding to the slave unit 42 is input to the management server 10, and the number of the table 2 corresponding to the “table No.” field on the order input screen A is automatically set. Is displayed in. The operator inputs the order details from the input unit 12 while listening to the voice output from the parent device 44. The order may be input, for example, directly from the keyboard, or may be input by clicking the corresponding dish in the menu displayed on the order input screen A with a mouse or the like. In this way, since the customer can place an order through voice, the burden on the customer can be reduced as in the conventional ordering method.

An order number, a table number, an order of the order, etc. are added to the input order contents and stored in the storage unit 16 as order information. The order processing unit 14 accumulates the order information thus created and creates an overall order file. An example of the overall order file is shown in FIG.

Further, the order processing unit 14 creates an individual order file corresponding to each table 2 by periodically extracting the orderer identification information from the order information of the whole order file as a search key. For example, FIG. 4B shows an individual order file corresponding to the No. 1 table created based on the overall order file shown in FIG. 4A.

The orderer terminal 30 periodically accesses the management server 10 and requests transmission of the entire order file, whereby all the order information as shown in FIG. 4A is displayed on the display section 38. It The cook in the kitchen 4 can confirm the order details on the display unit 38. It is preferable that the order information is displayed in order from the earliest input time, as shown in the figure, and the order of cooking becomes clear, so that the order can be processed accurately.

Each time the cook prepares a dish, the cook tells the operator the order number and the dish name by voice, and the operator inputs the order number from the input section 12 on the order processing screen B of the management server 10 based on this. Every time a cook cooks a dish, he / she needs only to speak and can concentrate on cooking.

The order processing unit 14 deletes the corresponding order information from the overall order file based on the input from the input unit 12. As a result, only the dish to be cooked at that time is displayed on the display unit 38 of the contractor terminal 30. By storing all order information in a separate file, it can be used for sales management.

Further, the orderer terminal 20 is the management server 10
By periodically accessing and requesting transmission of an individual order file corresponding to the installed table 2, individual order information as shown in FIG. 4B is displayed on the display unit 28. As a result, even if the customer feels uncomfortable with the intercom order, the final order contents are displayed on the display unit 28.
Since it is possible to visually confirm in, it is possible to immediately find and correct an order error or omission, and it is possible to eliminate the anxiety of the customer. As shown in FIG. 4 (b), it is preferable to display image information corresponding to the order content in the information transmitted by the management server 10, so that the customer can easily visually confirm whether the food content is as intended. Can be confirmed. If the food content is different from the customer's image, the order can be immediately canceled through the intercom 40.

Further, by displaying the order of orders on the display unit 28 as shown in the figure, it is possible to roughly understand how long it takes for the ordered food to be delivered. You can eliminate the feeling.

As described above, since the customer can place an order with peace of mind by introducing the order management apparatus according to this embodiment,
In a store where orders are made using an intercom such as a conveyor belt sushi store and a karaoke box, it is possible to obtain an effect that it is easier for customers to place an order. In other restaurants and the like, it becomes easy to actively introduce a remote ordering system such as an intercom, and the labor cost can be reduced.

Although one embodiment of the present invention has been described in detail above, the specific aspect of the present invention is not limited to the above embodiment. For example, in the present embodiment, an individual order file is created by extracting the order information corresponding to each orderer terminal 20 from the overall order file, and the individual order file is created according to the access destination from the orderer terminal 20. I am trying to send it, but it is not necessary to create an individual order file. For example, when accessing the management server 10 from the orderer terminal 20, orderer identification information for specifying the orderer terminal 20 is provided to the management server 10.
To the CGI (Common G
The order information may be extracted by using the orderer identification information as a search key and transmitted to the orderer terminal 20.

Further, although the management server 10 is installed in the kitchen 4 in this embodiment, it may be installed in a place away from the restaurant. In this case, the cook can notify the operator of cooking by using an intercom, for example. With such a system configuration, when the franchise is deployed, for example, the management server 10 can be installed at the head office and the order management at each chain store can be collectively processed, so that the order can be processed more efficiently. become. On the other hand, when the management server 10 is installed in the kitchen 4, the management server 10 and the contractor terminal 30 may be integrated.

The orderer terminal 20 may be installed in a place away from restaurants such as homes. In this case, the contents of the order can be transmitted to the operator of the management server 10 by using a telephone or the like as the voice communication means, and the telephone number of the customer is used as the orderer identification information for identifying the orderer. can do. The orderer identification information may be transmitted by voice from the customer, but for example, the customer's telephone number included in the received signal is automatically input to the management server 10 based on a response request when the customer calls. It is also possible to configure so as to be performed.

Further, the display of the orderer terminal 20 can add information such as popular dishes and recommended dishes in addition to the information regarding the order status, so that the customer can easily place an order.

In this embodiment, the management server 10 sends Web information to the orderer terminal 20 and the orderer terminal 30 via a LAN. However, for example, a channel is used by using a cable line. It may be possible to visually confirm the order by performing a TV broadcast including different information for each.

Further, in the present embodiment, the individual order file is transmitted from the management server 10 to each orderer terminal 20, but instead of this, the orderer terminal 20.
However, it may be configured to include an information extraction unit that extracts corresponding order information from the received order information based on the orderer identification information. For example, the management server 10 transmits an entire order file to each orderer terminal 20, and an individual order file corresponding to each table 2 is extracted from each orderer terminal 20 at each orderer terminal 20 and displayed on the display unit 28. It may be configured as follows. To give a more specific example,
It is possible to transmit the information displayed on the multi-screen from the management server 10 to the orderer terminal 20, and to enlarge and display the corresponding information for one screen on the orderer terminal 20.

[0031]

As is apparent from the above description, according to the order management apparatus of the present invention, the customer can visually check the order contents and order status, and the order can be easily corrected. It is possible to order with confidence.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of an order management device according to an embodiment of the present invention.

FIG. 2 is a block diagram of a management server, an orderer terminal, and an orderer terminal.

FIG. 3 is a diagram showing a display example of a management server.

FIG. 4 is a schematic diagram showing a structure of a general order file and an individual order file.

[Explanation of symbols]

1 Order management device 10 management server 12 Input section 14 Order processing department 16 Memory 20 Orderer terminal 40 intercom 42 cordless handset 44 base unit

Claims (4)

[Claims] 1. An order management device in which a management server is connected to a plurality of orderer terminals via a network, wherein the management server has an input section for inputting information regarding an order, and the input section An order processing unit that creates or deletes order information including orderer identification information based on the information, and a storage unit that stores the order information, and the orderer identification according to access from the orderer terminal An order management apparatus comprising: a display unit that extracts the corresponding order information using information as a search key and transmits the order information to the orderer terminal; and the orderer terminal displays the order information received from the management server. 2. The order processing unit creates an overall order file based on the order information and an individual order file in which the order information corresponding to each of the orderer terminals is extracted from the overall order file. The order management apparatus according to claim 1, wherein the management server transmits the individual order file in response to access from the orderer terminal. 3. An order management device in which a management server is connected to a plurality of orderer terminals via a network, wherein the management server is an input unit for inputting information regarding an order, and the management unit is input from the input unit. An order processing unit that creates or deletes order information including orderer identification information based on information, and a storage unit that stores the order information, and stores the order information according to an access from the orderer terminal. The orderer terminal transmits the order information to the orderer terminal, and the orderer terminal displays the extracted order information from the received order information using the orderer identification information as a search key to extract the corresponding order information. An order management device including a display unit. 4. A voice communication unit capable of transmitting and receiving a voice signal between the orderer terminal side and the management server side is further provided, and based on a response request from the orderer terminal side to the management server side. The order management apparatus according to claim 1, wherein the orderer identification information is input to the management server.