JP2003271716A - Order data managing apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order input device which makes it possible to input order without remembering the arrangement of menus allocated to a menu keyboard of the order input device for an order data managing apparatus used at a restaurant, etc. <P>SOLUTION: When inputting customer's order data through the order input device 101, an unskilled operator presses a sound-recording key 205 and inputs a voice of repeating the customer's order through a voice input part 203 to store the order in an internal RAM. The operator leaves the customer and presses a reproduction key 206 in a place like an office to reproduce the stored voice information, so the operator presses a menu keyboard part 202 while listening the reproduced voice to complete an order take. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order data management device used in a restaurant or a restaurant such as a hotel for managing products ordered by customers and information associated therewith.

[0002]

2. Description of the Related Art Conventionally, order data management devices have been used in restaurants, taverns, hotels and the like. An outline of an example of the order data management device will be described. When a customer service representative receives a food order from a customer, he / she inputs each menu ordered together with a table number and the like to an order input device carried by the customer. The input order information is transmitted from the order input device by a transmission means such as a radio. The transmitted order information is received by the communication control device installed in each corner or the like in the store, and is output to the data management device that performs various data processing and centralized management. The data management device stores information such as the order information, the time when the order information is received, and a number for identifying a person in charge of customer service in a storage device.

Then, a restaurant printer installed in the kitchen prints out a voucher for cooking instructions and sends the cooking instruction to the person in charge of cooking. In addition, the accounting slip is printed out from the restaurant printer and handed to the customer by the customer service staff. The person in charge of cooking starts cooking according to the cooking instruction slip and, when the cooking is completed, notifies the person in charge of service to that effect. As a result, the customer service representative will carry and serve the food to the customer who receives the order.

By the way, in this type of order data management device, the order input device is a device having a display part and a key input part, which is shaped like a so-called calculator, and is handled by a customer service representative. It is common to enter a customer's order by holding it in the left hand and using the fingers of the right hand to perform key input. One or more menus are associated with one key, and a paper or the like with the menu name printed on the keyboard can be used so that you can determine which key to press to enter the desired menu. Deploy. By doing so, when the menu is revised, it is possible to easily cope by replacing the paper or the like on which the menu name is printed.

[0005]

[Problems to be Solved by the Invention] The customer service representative needs to find the menu ordered by the customer from the key each time he or she orders it.
When there are a large number of menus or when the customer service person is not accustomed to operating the order input device, it may take time to search the menu ordered by the customer from the keys. For example, suppose an unskilled customer contact enters the orders of customers visiting a group, multiple customers order one after the other and are looking for a menu for the first order. In the meantime, it is possible that the customer's order will be completed and the customer will hear the order again. In order to avoid such a situation, the customer service staff practices enough to enter the order, and it is only when it is judged that the key can be immediately searched and entered for any order It is the current situation that the work of One of the purposes of using the order data management device is to shorten the education period for customer service personnel, but in reality, compared to the method of handwriting customer orders on a slip with a pen etc. There is a problem that it cannot be said that the period has been shortened. Also, if an unskilled customer service representative has no choice but to enter the customer's order, he or she may listen back to the customer's order,
There is a problem that the wrong input may make customers uncomfortable and may seriously hinder the management of the store. Also,
When the customer complains that the dish that is different from the ordered dish is provided, it cannot be determined whether the incorrect input has occurred or the customer has made an incorrect order. There is also the problem of having to recreate the dishes.

Therefore, according to the present invention, even a customer service person who is not skilled in operating an order input device can input a customer's order, and can confirm the customer's order contents as necessary. It is intended to provide an order data management device.

[0007]

In order to solve the above problems, an order data management device of the present invention comprises a plurality of order input devices for transmitting order information relating to orders received from customers, and the order input device. In an order data management device including a data control device that receives the transmitted order information and stores the order information and the like in a storage device, an input unit for inputting voice information to the order input device, and The present invention is characterized by comprising storage means for temporarily storing the input voice information and voice reproduction means for reproducing the stored voice information at an arbitrary timing.

According to the order data management device of the present invention having the above-mentioned configuration, the voice of the customer service representative when the customer's order is repeated is input as voice information to the order input device, and the customer's eyes such as the office. You can listen to the customer's order even if you are unskilled customer service representative, as you can input the order information to the order input device while checking each one by playing the input voice information in a place you do not touch. You can entrust the work of so-called order take.

Further, the order data management device of the present invention receives a plurality of order input devices for transmitting order information relating to orders received from customers, the order information transmitted from the order input device, and the order information. In an order data management device including a data control device for storing the above in a storage device, input means for inputting voice information to the order input device,
A storage unit for temporarily storing the input voice information and a voice reproduction unit for reproducing the stored voice information at an arbitrary timing are provided, and the stored voice information is transmitted to the data control device. It is a feature.

According to the order data management device of the present invention having the above-described structure, the voice of the customer service representative when the customer's order is repeated is input as voice information to the order input device, and the customer such as the office is You can input the order information into the order input device while checking each one by playing the input voice information in a place where you do not see it, even if you are an unskilled customer service person You can take charge of so-called order take work, and if there is a complaint from the customer that the ordered food is not provided, order information can be entered by checking the voice information stored in the data control device. It is possible to determine whether it is caused by an erroneous operation such as inputting another menu by mistake when inputting to the device.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings. In the present embodiment, an example of a wireless order data management device used in a restaurant is shown, but the communication system is not necessarily wireless. First, the overall system configuration is shown in FIG. That is, a plurality of order input devices 101 that the customer service representative always carries
Is provided and includes a plurality of wireless control devices 103 installed on the wall or ceiling of a store, a plurality of restaurant printers 104 installed in a kitchen or the like, and a data control device 102 that holds order information and manages the system. The data control device 102 and the wireless control device 103 are combined, and a connector 107, a transmission cable 106, and a connector 10 are provided.
Connected by five.

Here, the appearance of the order input device 101 is shown in FIG. That is, the order input device has a display unit 2
01, menu keyboard unit 202, voice input unit 20
3, a voice output unit 204 is provided. Further, there are provided a record key 205 to be pressed when starting voice input and a playback key 206 to be pressed when starting voice playback. Further, the slip call key 20 to be pressed when starting communication for calling the order information and voice information stored in the data control device 102 to the order input device 101.
7 is provided. Here, the recording key 205 and the playback key 20
6 and the slip call key 207 are provided for easy understanding of the embodiment, and may be included in the menu keyboard unit 202 or realized as one function of software processing.

Next, the internal construction of the order input device 101 is shown in FIG. First, the CPU 3 that centrally controls each unit
01 is provided, and a ROM 302 for storing fixed data such as an operation program and a RAM 303 for storing variable data including customer order information 309 and voice information 310 are connected to the CPU 301. In addition, the CPU3
A voice input unit 306 and a voice output unit 307 are connected to 01, and has a function of storing the voice information input from the voice input unit 306 in the RAM 303 as the voice information 310 and also stored in the RAM 303. Voice information 31
It has a function of outputting 0 as a sound through the sound output unit 310. Also, a key input unit 304 for inputting customer order information, a display unit 305, and a wireless unit 308 for wirelessly transmitting and receiving data to and from the wireless control device 103 are connected to the CPU 301. There is.

Next, the internal structure of the data control device 102 is shown in FIG. A CPU 401 that centrally controls each unit is provided, and a ROM 402 that stores fixed data such as an operation program and a RAM 403 that stores variable data including order information and voice information 407 are connected to the CPU 401. Further, the CPU 401 has a communication circuit 40
5 is connected via the communication control unit 404 and is connected to the connector 107 of FIG. Also the CP
A hard disk device 406 is connected to U401.

In such a configuration, the customer service representative goes around each table in the restaurant and listens to the customer's order, and enters order information, that is, the ordered food and its quantity and accompanying information such as the table number. Input to the device 101. The order information is wirelessly transmitted to the wireless control device 103. The radio controller 103 is the data controller 102.
And has a function of relaying transmission and reception of signals performed between the order input device 101 and the restaurant printer 104. The order information transmitted from the order input device 101 is wirelessly received by the wireless control device 103, converted into a protocol, etc., and then output to the data control device 102 via the connector 105, the transmission cable 106, and the connector 107. It

The data control device 102 is a radio control device 1.
Sending and receiving signals to and from 03, managing received data,
It manages the entire system. The CPU 401 of the data control device 102 analyzes the order information input from the order input device 101 and received through the wireless control device 103, stores the order information in the RAM 403 of the data control device 102, and stores the chit data for cooking instructions. , Creates voucher data for a guest voucher and sends it to the wireless control device 103. The wireless control device 103 transmits the input slip data to the restaurant printer 104. Thus, the order information input from the order input device 101 is output from the restaurant printer 104 in the form of a slip.

On the other hand, when the customer service person is not accustomed to operating the order input device 101 or when the menu has just been revised and the layout of the menu on the keyboard cannot be completely memorized, the customer service person in charge. Goes to the table and waits for the time when the customer begins to place an order
The recording key 205 is pressed. When the recording key 205 is pressed, the CPU 301 of the order input device 101 activates the function of storing the voice information input from the voice input unit 306 in the RAM 303 as the voice information 310. This function is made to work by executing, for example, an operation program stored in the ROM 302. The customer reception staff repeats the name and quantity of the food ordered by the customer so as to reach the voice input unit 203, and R, which is the voice of the customer, is repeated as the voice information 310.
Store in AM303. Thus, the customer's order is stored in the order input device 101 as voice information.

Next, the customer service representative goes to a place such as an office, which is out of sight of the customer, and places an order input device 101.
In the normal order input state, when the order menu input screen is displayed, the playback key 206 is pressed. By pressing the play key 206, the CPU 301 of the order input device
Activates the function of outputting voice information 310 stored in the RAM 303 through the voice output unit 310. This function is made to work by executing, for example, an operation program stored in the ROM 302. By repeatedly pressing the reproduction key, the audio information is output repeatedly. As a result, the customer service representative can confirm the order by voice and enter the confirmed menu. Even if all the orders cannot be input in one reproduction, the procedure of pressing the reproduction key 206 again to confirm the order and continuing the input is repeated. When the order entry is completed, the customer service person then transmits the order information by performing the same operation as the normal order entry completion.

Further, the input voice information may be transmitted at the same time when the order information is transmitted. In this case, the order information and the voice information are transmitted to the data control device 102 via the wireless control device 103. The transmitted order information and voice information are stored in the RAM 403 of the data control device 102.
Stored in. RAM 403 of the data control device 102
Can generally have a larger capacity than the RAM 303 of the order input device 101, and thus can store, for example, order information and voice information input from all the order input devices for one full day. To configure. If it is necessary to retain information for a longer period of time, the hard disk drive 4
You may comprise so that order information and audio | voice information may be stored in 06.

In such a structure, when the customer receives a complaint that "the ordered food is not delivered" or other reasons, the contents ordered by the customer and the order information input to the order management device. If it is necessary to compare the above, the slip call key 207 of the order input device 101 is pressed. After that, after inputting information for specifying order information and voice information such as a table number and a slip number to be called, the information is transmitted to the data control device 102 via the wireless control device 103 by wireless communication. Data control device 102
According to this request content, the CPU 301 searches the RAM 403 or the hard disk device 406 for the corresponding order information and voice information, and the order input device 10 and the voice information are searched for via the wireless control device 103.
Send back to 1. The order input device 101 displays the returned order information on the display unit 201, and also plays the playback key 205.
The transmitted voice information is reproduced on condition that is pressed. This allows confirmation and comparison of voice information and order information.

[0021]

As described above, according to the present invention,
Even an unskilled customer service person can take on what is called an order take task of listening to customer orders, and the education period for the customer service person can be greatly shortened. Further, since it is not necessary to search for the key of the order input device during the order take, the service to the customer is improved, and the possibility of erroneous input of the order can be reduced. Still further, according to the present invention, since it is possible to easily compare the order contents of the customer and the order information input by the customer contact person to the order input device, for example, for complaints such as the ordered food is not provided, You will be able to confirm facts and respond appropriately.

[Brief description of drawings]

FIG. 1 is a hardware configuration diagram showing an embodiment of the present invention.

FIG. 2 is an external configuration diagram showing a schematic external configuration of an order management device of the present invention.

FIG. 3 is a block configuration diagram showing an internal configuration of an order input device of the present invention.

FIG. 4 is a block configuration diagram showing an internal configuration of a data control device of the present invention.

[Explanation of symbols]

101 order input device 102 data control device 103 wireless control device 104 restaurant printer 105 connector 106 transmission cable 107 connector 201 display 202 Menu keyboard section 203 voice input unit 204 voice output unit 205 recording key 206 Play key 207 Voucher call key 301 CPU (Central Processing Unit) 302 ROM 303 RAM 304 key input section 305 Display 306 Voice input section 307 Audio output section 308 radio section 309 Order information 310 Audio information 401 CPU 402 ROM 403 RAM 404 Communication control unit 405 communication circuit 406 Hard disk device 407 audio information

Claims (2)

[Claims] 1. A plurality of order input devices for transmitting order information related to an order received from a customer, and data for receiving the order information transmitted from the order input device and storing the order information and the like in a storage device. In an order data management device including a control device, input means for inputting voice information to the order input device, storage means for temporarily storing the input voice information, and the stored voice information An order data management device comprising a voice reproducing means for reproducing at the timing of. 2. A plurality of order input devices for transmitting order information related to an order received from a customer, and data for receiving the order information transmitted from the order input device and storing the order information and the like in a storage device. In an order data management device including a control device, input means for inputting voice information to the order input device, storage means for temporarily storing the input voice information, and the stored voice information An order data management device, comprising: a sound reproducing unit that reproduces sound at a timing, and transmitting the stored sound information to the data control device.