JP2013054442A - Order terminal and program for order terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order terminal which allows a customer to easily correct a mistake in ordering even when his/her order input is erroneous.SOLUTION: The order terminal comprises: a microphone for taking in a sound; calling-out means for calling out a specific dish information by a voice in the sound taken in by the microphone from multiple pieces of dish information previously stored; order storage means for storing the dish information called out by the calling-out means; display means for displaying the order information called out the calling-out information; recording means for recording the sound taken in by the microphone; and reproduction means for reproducing the sound recorded by the recording means.

Description

  Embodiments of the present invention relate to an order terminal for receiving an order from a customer at a restaurant or the like and a program thereof.

  In restaurants, it is known that a customer's order is input through an order terminal carried by a store clerk. In such an order terminal, a store clerk generally inputs from a keyboard provided on the order terminal.

  By the way, in order to input an order from the keyboard, the store clerk must learn the key layout of the order terminal and become familiar with the operation. Therefore, it takes a long time to use the order terminal. In view of this, there has been proposed an apparatus in which an order terminal is provided with voice recognition means so that a customer's order can be input by voice.

JP 2005-18599 A

  By the way, when an order is input to the order terminal by key input, there is a case where the store clerk makes a mistake in key input and an order error occurs even though the customer's order is correctly recognized.

  When inputting an order by voice recognition, it is not always possible to correctly input all dishes by correctly recognizing all voices with slightly different pronunciations and different voice levels. In addition, in a store where back music is flowing or the voice of the adjacent table is easily transmitted, it is also possible that the voice recognition means cannot correctly recognize the order due to sounds other than the surrounding orders. In this way, there is a possibility that an incorrect order is entered in order input by voice recognition.

  In the present embodiment, a microphone for capturing sound, a calling means for recognizing and calling predetermined cooking information from a plurality of pieces of cooking information stored in advance by using sound in the sound captured by the microphone, and calling by the calling means Order storage means for storing the cooked information, display means for displaying the order information called by the calling means, recording means for recording the sound captured by the microphone, and reproduction for reproducing the sound recorded by the recording unit And an order terminal equipped with means.

The external view in the state which opened the order terminal. The electrical block diagram of an order terminal. Explanatory drawing of the area | region provided in RAM of the order terminal. The flowchart of the process which an order terminal performs. The flowchart of the process which an order terminal performs.

  Hereinafter, this embodiment will be described with reference to FIGS.

  FIG. 1 is an external view of the order terminal in an opened state, FIG. 2 is an electrical block diagram of the order terminal, FIG. 3 is an explanatory diagram of an area provided in the RAM of the order terminal, and FIG. 4 is a diagram showing a buffer provided in the RAM. FIG. 5 is a flowchart showing processing executed by the order terminal.

  The order terminal 1 of this embodiment is driven by a battery, and inputs orders from customers who are carried by a store clerk and arrive at a table. The order terminal 1 has a substantially rectangular shape with a thin outer appearance, and the lid 3 can be opened and closed with a hinge 4 with respect to the main body 2. The main body 1 is provided with a display 5 and a numeric keypad 6 on an inner surface 2a facing the lid 3 when the lid 3 is closed. The display 5 is a touch panel. In the upper part of the inner surface 2 a of the main body 2, there are a hole 8 through which a sound emitted from a speaker 7 provided in the main body 2 is passed, and a hole 10 for transmitting a voice emitted by a person to a microphone 9 provided in the main body 2. Is provided. The numeric keypad 6 is provided with a clear key 11, a table key 12, a reproduction key 13, a transmission key 14, and a confirmation key 15 in addition to ten numeric keys 6 a from “1” to “0”.

  The lid 3 is provided with a window 16 that allows a part of the display 5 of the main body 1a to be seen when the lid 3 is closed, and the lid that faces the main body 2 when the lid 3 is closed. A large number of one-touch keys 17 are provided on the inner surface 3 a of 3. The one-touch key 17 corresponds to one dish, and the clerk presses the key corresponding to the ordered dish so that the order from the customer can be input to the order terminal 1 with one key input. It is a thing.

  FIG. 2 shows an electrical block diagram of the order terminal 1. The order terminal 1 includes a CPU (Central Processing Unit) 21, a ROM (Read Only Memory) 23, a RAM (Random Access Memory) 24 via a bus line 22, a display unit 5, and a touch panel key 25. The numeric keypad 6, the one-touch key 17, the speaker 7, the microphone 9, the voice recognition unit 26, and the communication unit 27 are connected to each other. The ROM 23 stores a program for operating when the power of the order terminal 1 is turned on, and stores information related to cooking. The ROM 23 is suitably a rewritable nonvolatile memory such as a flash memory. The RAM 24 functions as a work area for the order terminal 1 to operate, and each area described later is provided as a part of the work area. The voice recognition unit 26 recognizes and outputs order information corresponding to voice data extracted from the sound input from the microphone 9. The communication unit 27 is for transmitting the order information received by the order terminal 1 to a host device in the store via a wireless LAN (Local Area Network) or the like.

  The RAM 24 is provided with a recording data area 31 and an order storage area 32. The recording data area 31 is an area for recording voice received by the microphone 9 of the order terminal 1. The recorded data can be heard by pressing the reproduction key 13 in the numeric keypad 6. The order storage area 32 is an area for storing order information recognized by the voice recognition unit 26 or input with the one-touch key 17 or the like.

  The order terminal 1 performs the processes shown in FIGS. First, it is determined whether or not the table key 12 is pressed (Act 1). If the table key 12 is not pressed, it is determined whether or not the reproduction key is pressed (Act 2). If the play key is not pressed, the process returns to determining whether the Act1 table key 12 has been pressed.

  If it is determined in Act 1 that the table key 12 has been pressed, it is determined whether or not the numeric key 6a has been input (Act 3). Although details are omitted, in this embodiment, if two digits indicating the table number are entered, Act 3 is skipped. You may share with. When a table number having a predetermined number of digits is input, the table number is stored in the order storage area 32 (Act 4), and recording is started (Act 5). In order to input the table number, the table key 12 may be pressed after the number key 6a is pressed first. Recording is performed by storing the audio data captured by the microphone 9 in the recording data area 31.

  If recording is started in Act 5, it is determined whether or not an order is entered by the key from the touch panel key 25 or the one-touch key 17 (Act 6), and if an order is entered by the key, it is determined according to the inputted key. Call the order information (Act 7). If there is no order input by key input, it is determined whether or not a voice is input (Act 8). If there is a voice input, the voice recognition unit 26 recognizes the voice input from the microphone 9 (Act 9), and the recognition. The order information corresponding to the received voice is called (Act 10). Then, the order information called in Act 7 or the order information called in Act 10 is stored in the order storage area 32 (Act 11), and the stored order information is displayed on the display 5 (Act 12). If no voice input is detected in Act 8, it is determined whether or not the enter key has been pressed (Act 13). If the enter key 14 is not pressed, the process returns to the determination of whether or not an order has been input using the Act 6 key. . If the confirmation key 14 is pressed, since all orders from the customer have been input, the order information is displayed (Act 14), and the clerk reads the displayed order information and confirms with the customer. If it is confirmed that the order is acceptable, the store clerk presses the transmission key (Act 15). If the transmission key is pressed, the recording is stopped (Act 16), the customer order information in the order storage area 32 is transmitted to the host computer of the store using the communication unit 27 (Act 17), and this process is terminated. To do.

  If it is determined in Act 2 that the playback key has been pressed, the processing of FIG. 5 is executed. First, the audio data recorded in the recording data area 31 is reproduced from the speaker 7 (Act 21), and the order information stored in the order storage area 32 is displayed (Act 22). Then, it is determined whether or not the confirmation key 15 has been pressed (Act 23). If the determination key 15 has not been pressed, it is determined whether or not any of the orders displayed on the display 5 has been selected (Act 24). This process is for correcting when the ordered dish is wrong. To select the order information to be corrected, the dish name displayed on the display 5 serving as a touch panel is pressed. When the menu is selected, the selected order information is displayed with characters and background colors reversed (Act 25), and it is determined whether or not the order information is corrected by the input of the one-touch key 17 or the like (Act 26). If there is input of order information, the input new order information is displayed on the display 5 and waits until the enter key 15 is pressed (Act 28). If the confirmation key 15 is pressed, the information in the order storage area 32 is rewritten (Act 29), the display returns to the display of the Act 22 order, and all orders including the corrected order are displayed.

  If the confirmation key 15 is pressed in Act 23 after the play key is pressed, since the confirmation of the order information by voice is completed, it is determined whether or not the order has been corrected (Act 30). All the order information in this table including the ordered information is transmitted to the host computer (Act 31), and this process is terminated. If it is determined in Act 30 that there is no menu correction, this process is terminated.

  Using such an order terminal 1, the store clerk receives customer orders. In order to receive an order from a customer who has arrived at the table, first, the user presses the table key 13 and then inputs a 2-digit number from the numeric keypad 6. When a two-digit number is pressed, the entered number is stored in the order storage area 32 as a table number. Although explanation is omitted, the number, age, gender, etc. of the person who sits at the seat may also be input. Recording starts when a table number is entered. That is, the sound picked up by the microphone is stored in the recording data area 31 together with the table number.

  Next, an order from the customer is input. The order can be input by key input such as the one-touch key 17 or by voice input using voice recognition. When inputting an order by key, the clerk inputs the corresponding dish from the one-touch key 17 or the like when receiving an order from the customer. For example, a hamburger steak lunch or a yakiniku lunch is set in the one-touch key 17. In the case of a set menu, rice, bread, salad dressing type, post-meal drink type, and the like may be input by touch panel keys 25 or voice. The input order is stored in a storage area corresponding to the table number in the order storage area 32. When voice is input via the microphone 9, the voice recognition unit 26 recognizes the voice and extracts the ordered food using the matching pattern stored in advance in the RM 23. The extracted order information is stored in a storage area corresponding to the table number in the order storage area 32 in the same manner as key input. The order information received by key input or voice is displayed on the display 5 so that the store clerk can confirm it.

  When all orders from the customer are completed, the store clerk presses the confirmation key 15 to display all orders in the table on the display 5 of the order terminal 1. Then, the store clerk confirms with the customer by this displayed order, and if it is correct, the transmission key 14 is pressed. When this transmission key is pressed, since the input of the order is completed, the recording started by inputting the table number is stopped. Then, for example, the order information is sent to the store host computer via a wireless LAN line, and the order information is also distributed to the kitchen.

  By the way, the store clerk confirms whether the order is correct or not after the order is completed. However, in a large group, there are times when a customer responds in a semi-finished manner without listening to the clerk's order. In such a case, the clerk can hear the voice of the order information recorded in the kitchen or the like in order to confirm the order information. When the reproduction key 13 is pressed, reproduction of the sound recorded in the recording data area 31 is started. At the same time, the order information stored in the order storage area 32 is displayed on the display 5. For this reason, the store clerk confirms the order one by one while combining the recorded voice and the order information. If it is noticed that the order stored in the order information storage area 32 is wrong during the audio reproduction, the order is corrected. In order to perform correction, the order displayed on the display 5 is touched with a finger. Then, since the order in which the touch panel key of the display device 5 is touched with a finger is detected, the displayed order is highlighted. In this state, the correct order is input by the one-touch key 17 or voice. Note that inputting the correct order at the time of correction is the same operation as when receiving an order from a customer.

  The name of the corrected order is displayed on the display. The clerk presses the enter key 15 if the displayed corrected order is correct. If the confirmation key 15 is pressed, the information in the order storage area 32 is rewritten. Since the order is displayed again on the display 5, the store clerk presses the confirmation key 23 if there is no subsequent order correction. Then, the order terminal 1 determines whether or not the order has been corrected. If there is no correction in the order, the order terminal 1 is terminated. If the order has been corrected, the information in the order storage area 32 is transmitted to the host computer.

  As described above, since the order from the customer can be input using the voice recognition device in the order terminal 1, it is possible to input the order quickly compared to searching for the key corresponding to the order and inputting the key. Become. In addition, since it was automatically recorded when the order was received, it is easy to match the customer's order with the entered order because you can not forget to record and check the food ordered later. Can be confirmed. For example, even if a store clerk unfamiliar with the operation of the order terminal 1 performs a wrong key operation, it is possible to easily recognize an order mistake by confirming a match with the voice. In addition, even if the order is not recognized correctly by the voice recognition unit, it can be easily noticed, so there is no wrong cooking for customers, It is possible to prevent in advance the loss caused by re-delivering the food ordered by the customer.

  Since this order terminal 1 can select an order displayed on the display 5 which is a touch panel by touching and can easily correct the selected order with the one-touch key 17 or the like, it is troublesome to correct the order. There is no. Further, this display is automatically displayed when the recorded sound is played back, so that it is possible to save time and effort for correction. In addition, since a reproduction key for reproducing audio is provided, there is no need for audio reproduction.

  If the clerk is familiar with the operation of the order terminal 1, the key input may be faster than the order information input by voice recognition. Therefore, the order terminal 1 can input an order by voice recognition and at the same time can input an order by key input. Therefore, the person in charge who is accustomed to the key operation has more operability than the voice input. A good device can be provided. Also, even when performing key input, since voice is recorded, it is possible to confirm later whether or not the correct order has been input. The order terminal 1 may be configured such that key input cannot be performed.

  By the way, when correction is performed during audio reproduction, that is, when one of the dishes displayed on the screen is selected, the audio reproduction is paused, and if the input of a new order is confirmed, the audio reproduction is performed. May be resumed. In this way, the store clerk does not perform any operation during voice reproduction, and the possibility of making a wrong key input is reduced, and the operability is further improved.

  In this embodiment, information such as dishes corresponding to an order is stored in the storage device of the order terminal 1. However, if order information is input by voice or key input, the order terminal inputs the host. The dish information may be inquired of the computer, and the corresponding dish information may be taken into the order terminal 1 from a host computer or the like via a communication line. In this way, it is not necessary to rewrite the memories of the plurality of order terminals even if the dish provided at the store is changed or added. Further, the voice data may be transmitted to the host computer by wireless communication so that the host computer side recognizes the voice. In this way, since the speech recognition can be performed using high-speed speech recognition application software with a high processing speed, the recognition rate is increased.

  When calling a dish by voice recognition, displaying a plurality of candidates based on the recognized voice on the display, and selecting a dish ordered from the displayed candidates, the voice recognition of relatively low ability Even if application software is used, it is less likely to input wrong dishes. Voice recognition may be performed by the customer's voice. In this case, if multiple voices are mixed, each voice can be recognized independently or ordered one by one. Need to be urged to enter them individually. Further, in this case, it is necessary to devise such as using a microphone with sharp directivity so that dishes heard from other tables are not ordered from this table.

  In this embodiment, the order terminal 1 is described as being carried by a store clerk. However, the order terminal may be provided on the table. In the terminal equipped in the table in this way, for example, an order key and a confirmation key are provided, and when the order key is pressed, a menu is displayed and recording is started, and when the input of the order is completed, the confirmation key is pressed. The recording may be completed and the order information may be sent to the host computer. The recorded contents are sent to the host computer together with the order information, and the store clerk is sent to the host computer to listen to the audio information and look at the order information so that it can be confirmed whether there is an error in the order. It is also possible to make it. If it is necessary to correct the order information, the customer can correct it on the order terminal at the table, but the clerk goes to the table and confirms the order with the customer. Realistic.

  In this embodiment, the order terminal in which hardware and software are integrated has been described. However, it can also be provided as software used for an order terminal incorporated in hardware. In this case, the software can be distributed through an electric communication line or can be recorded on a recording medium such as a CD-ROM for distribution.

  As described above, the embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and modifications can be made without departing from the spirit of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

1. Order terminal 5. Display unit 7. Speaker 9. Microphone 12. Table key 13. Playback key 14. Transmission key 17. One-touch key 26. Voice recognition unit 31. Recording data area 32. Order storage area

Claims (6)

A microphone that captures the sound,
Calling means for recognizing and calling predetermined cooking information by sound in the sound captured by the microphone from a plurality of pieces of cooking information stored in advance;
Order storage means for storing the dish information called by the calling means as order information;
Display means for displaying the order information called by the calling means;
Recording means for recording the sound captured by the microphone;
An order terminal comprising playback means for playing back the sound recorded by the recording unit.   2. The order terminal according to claim 1, wherein recording of the sound taken in from the microphone into the recording means starts when a specific key related to order input is operated.   2. The order terminal according to claim 1, wherein the dish information stored in the order storage means can be changed during reproduction of sound by the reproduction means. It further has an output means for transmitting information to the host terminal,
2. The order terminal according to claim 1, further comprising an ending unit that terminates recording in the recording unit when the stored information is transmitted to the order storage unit to the upper terminal. A reproduction key for reproducing the sound recorded by the recording means;
A display for displaying cooking information stored in the order storage means;
2. The order terminal according to claim 1, further comprising display control means for displaying the dish information stored in the order storage means on the display when the reproduction key is pressed. A sound storage means for storing a microphone, a storage unit, a voice recognition unit, a speaker, and an order terminal having a display unit, the sound captured by the microphone into the storage unit;
Order storage means for storing the order information obtained by the voice recognized by the voice recognition unit from the sound captured by the microphone in the storage unit,
A program for an order terminal that causes the stored voice to be reproduced by the speaker and to function as output means for displaying the order information stored in the storage unit on the display.

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